WHERE LIFE'S DETAILS PERFECTLY INTERSECT
J. LINEA RESIDENT HANDBOOK
OUR MISSION
J. LINEA offers a fresh approach in developing, building, and living with sustainability in mind
without sacrificing sophistication.
OUR VISION
J. LINEA offers its residents a new concept in apartment living—a community developed and
built with sustainability in mind, without compromising comfort, quality, or luxury. Essentially,
J. LINEA blends green living with sophistication, by offering improved smoke free air quality,
energy conservation, and opportunities to create health and balance, side-by-side with
accessibility to Shaw districts unique and vibrant city life. J. LINEA is the bridge that links you
to an exciting lifestyle choice.
INTRODUCTION
Alive with energy, culture and optimism, Shaw is known as DC’s most authentic
neighborhood. J Linea is poised in the center of this eclectic scene, a boutique
apartment community unlike any other in the city.
Meet The J. LINEA Team
WE ARE HERE FOR YOU !!!
Community Manager
Veronica Lundy
Leasing Professional
Mollie Markham
Service Manager
Darrell Lee
Daytime Concierge
TO OUR RESIDENTS
Dear Residents,
Welcome to your new community! Your community team is committed to providing you with a
great place to live and call home. To help achieve this, we are conducting an ongoing survey to
better understand what our residents’ value most. Please use this opportunity to provide
feedback on your experience and offer suggestions for improving our service to you.
We have commissioned an independent research firm, J Turner. You will receive an email to
conduct the survey. Please keep an eye out for the email and participate in this important
initiative.
Thank you for helping to improve the living experience at your community!
Sincerely,
The J. LINEA Team
OUR COMMITMENT TO YOU
SERVICE PLEDGE
It is our goal to service your maintenance requests in an expedient and thorough manner. If you
determine that your apartment home is in need of a repair, the quickest way to ensure repairs are
to complete a form in the resident online portal (Active Building). Your request will be answered
within 24 hours.
This includes routine repairs to appliances, plumbing, smoke alarms, heating and air conditioning,
etc. For requests reported on weekends/ holidays and requests received after 4:00pm Monday-
Friday, the call will be considered placed on the following business morning at 9:00am.
In keeping with J. LINEA’s commitment to peace of mind, there are some requests to which we will
consider an emergency and will respond immediately. Electricity, flooding, or threat of flooding,
loss of heating or air conditioning when temperature is above 85 degrees or below 50 degrees,
clogged plumbing where only one toilet is available, no hot water, and broken windows/locks are
considered priority requests.
3 Easy Ways to Enter a Work Order
• Online - Please visit Active Building and select “Service Requests” under the “Dashboard”
heading at the top right. Then complete the form.
• Phone - Call (202) 847-3114 during regular business hours. Our staff would be happy to
submit your maintenance request over the phone. After hours, you will have the option of
speaking with concierge and/or Security whom have the ability to contact our maintenance
team 24/7.
• In-Person - Please refer to our office hours and feel free to stop by to put in a work order!
Although it is our intent to complete all service requests within 24 hours, there will be times when
we will have to order special parts of supplies or may need to call in a sub-contractor which could
prevent us from accomplishing our goal. These requests may include, but are not limited to, repairs
to roofs, walls, warranted systems, flooring or wall coverings, utilities infrastructure, and etc. Every
effort will be made to complete these items within 24 hours.
YOUR AMENITIES
• 24/7 Concierge
• Amazon Hub package system for effortless package deliveries.
• Top floor Club Room with billiards, televisions, entertainment kitchen, and indoor/outdoor
fireplace.
• Rooftop Terrace to entertain and unwind with lounge seating, grills, TV & Waterfall feature.
• Second floor lounge with flat screen for movie nights and binge-watching with friends.
• 24 Hour fitness center with leading edge cardio and strength training equipment and TRX
system.
• 24hr Gym with Assault® AirRunner Treadmill, CrossFit Rig, Weights and Kettlebells up to 75lbs.
• 2nd Floor Lounge with Co-working Booths, Conference Table with TV and Chess Game.
• PrintWithMe, a self-serve, wireless printer station located on 2nd Floor for all your printing
needs.
• Complimentary WiFi in amenity spaces.
• Easily accessible resident storage.
• Bike room with maintenance work bench.
• Controlled access garage parking is available.
• Electric vehicle charging station.
• Eco-friendly green roof.
• LEED certified.
• 16,000 sq ft of on-site retail to add convenience to your lifestyle without ever leaving the
building.
LIVE SMART. LIVE GREEN. LIVE SMOKE-FREE
At J. LINEA, we strive to stand out. We are more than just another apartment — we’re home. That
is why we take our commitment to you, our resident, to the next level.
YOUR RENT. YOUR WAY.
Your rent is due on the 1st of every month with a grace period until the 5 th. There is a 5% late fee
for any rent paid after this date. The most efficient way to pay your rent is via the Active Building
app.
PERSONAL CHECK/MONEY ORDER
Should you choose to pay by check or money order, please make all checks/money order payable to
[Link] Apartments. You may also pay via e-check online or credit card (fees apply). All checks
returned with Nonsufficient Funds will be charged a fee of $75 and have 24 hours to return with
acceptable payment in certified funds.
GUEST POLICY
We hope that you are just as excited as we are to show off your new home to friends and family! In
order to keep our community in tip-top condition, we ask that you please keep in mind the
following:
• All Guests MUST SIGN-IN at Concierge desk upon arriving to community or be registered in
our portal system. Resident must meet their guest at the lobby to escort up to their
apartment. Our concierge will grant access only to those registered as a guest on the portal.
• Guest must be accompanied by a current resident at all times outside of the apartment.
• You are responsible for the actions of your guests while they are on the property.
• Temporary guest should fill out a Temporary Guest disclosure form at the Concierge desk upon
arrival. Guests are not to stay more than 7 consecutive nights & may not exceed 8 consecutive
days or 16 days per calendar month (per lease contract). If it is necessary to exceed stay,
resident must add guest as an occupant to the lease contract (if allowable per occupancy
limits).
• Temporary guests may check in with the Front Desk if the resident is not home only if the
resident has left a “Temporary Visitor Disclosure Form” completed and signed by the resident
prior to arrival. (Form will be available in the Management Office)
• Temporary guests will need to sign in and show ID on initial visit. After initial sign in, during
stay period, visitor will continue to sign in but will not need to show ID or have resident
present upon re-entry to the building.
COMMUNITY RULES
We want you to enjoy our recreational facilities. Only you, your occupants and guests are allowed
to use the recreational facilities. You agree that you, your occupants and guests will abide by all
rules and regulations for the use of the recreational facilities and that you will avoid conduct that
we deem inappropriate or disruptive.
You, your occupants and guests assume all health risks and all risks of personal injury, death,
property loss or other damages that may result from the use of the recreational facilities and
release us from liability for injury or loss.
Club Room Lounge & Rooftop Terrace Rules: Located on 8th Floor
• The Club Room Lounge & Rooftop Terrace hours are from 7:00 am to 11:00 pm daily.
• Please note the hours are designated by Management and are subject to change.
• Please limit your time using games, or televisions to 30 minutes as a courtesy if others
are waiting.
• The Pool Table is provided for your enjoyment. Use at your own risk.
• If you are unfamiliar with the games please see the management office for proper
instructions.
• The Club Room & Rooftop Terrace is for residents and their guests. Residents must
accompany their guest at all times. Proof of residence may be required.
• Residents are responsible for their guests at all times. Residents will be held liable for
the actions of their guests. Please be considerate of your neighbors sharing the space.
• Residents are not permitted to have more than 3 guests per apartment at a time. If
more guests are present, the Club Room must be reserved through management. Fees
will apply.
• The maximum residential occupancy of the Club Room & Rooftop is no more than 126 persons at
any given
time.
• All persons who use the Club Room & Rooftop Terrace and consume food and
beverages will be expected to clean up after themselves and to leave the area used in
as clean, or better, condition than how they found it. The failure to do so will subject
such persons to charges and/or having their future use privileges denied.
• Remove all personal belongings before leaving the room.
• Smoking is prohibited, as this is a smoke free community.
• Destructive behavior will not be tolerated.
• Management reserves the right to deny access or use of the Club Room at any time for
any reason.
• No pets allowed. This provision does not apply to support animals.
• The Club Room Lounge & Terrace are not supervised.
• Private parties may reserve this space for $200 (2 hour minimum, 4 hour maximum; no earlier
than 12pm and no later than 8pm)
• A parent or legal guardian must accompany persons under the age of 15 at all times.
• The Club Room & Terrace are NOT a playground. While the presence of children and
families is allowed and encouraged, all children must be accompanied and supervised
by an adult. Running, playing, and rough-housing will not be tolerated under any
circumstances. Bikes, scooters, skateboards, roller blades/skates, and cleats are not
permitted in the Club Room Lounge or Terrace at any time.
• All posted signs are incorporated into these Rules as if fully set forth. All persons using
the Club Room Lounge and Terrace must abide by all posted signs applicable to their
use. Failure or refusal to do so may result in a denial of use of the Club Room Lounge
and/or Terrace.
Fitness Center Rules: Located on 2nd floor by the leasing office
• The Fitness Center is reserved for residents. There is a maximum of 19 occupants (please limit
guests).
• Use of these facilities is at your own risk. Management is not responsible for injuries or lost
items. Please consult a physician prior to starting any exercise program.
• Persons under the age of 15 must be accompanied by a parent or guardian.
• Please remember to use caution when utilizing the gym and its equipment. Please refrain from
any heavy slamming/dropping of the equipment which may cause a disturbance to your neighbors
and potentially damage the equipment. Damaged or malfunctioning equipment should be reported
immediately to Management.
• Appropriate workout attire is required.
• No pets allowed. This provision does not apply to animals used for handicap reasons.
• Food, smoking, alcoholic beverages, or glass containers are not allowed.
• Please wipe off equipment after use.
• Please limit your time to 30 minutes if others are waiting to use equipment.
QUIET HOURS
While we advocate for the enjoyment and utilization of all community amenities/spaces, please
note that the community observes “quiet hours” form 10pm – 7am daily.
KEYS
• We supply each resident with an apartment key and a mailbox key. We may also provide
remotes and other access devices. Lost keys will incur a $100 charge.
• You are not allowed to change your locks or install a security system without our permission.
• All keys and other access devices must be returned to the office when you vacate your
apartment. Please notify the office immediately if any key, access card or remote is lost,
damaged or stolen.
• Please keep all doors, windows, and other openings, such as sliding glass doors, locked at all
times. If you happen to find yourself on the wrong side of your locked door, you may call the
office for help.
PETS
• You must abide by the community’s pet policies – breed restrictions may apply.
• Please check with the office to see which pets are allowed and which are prohibited, as well as
to find out about any additional deposits, fees, and other charges that may be associated with
the privilege of having a pet in your community.
• We may, at our discretion, deny any animal if we believe it to be a threat to others.
• All pets and assistance animals must have required licenses, and tags and all inoculations must
be current. If you decide to acquire a pet or need an assistance animal after your move in,
contact us beforehand to make arrangements, pay the required fees, if any, and sign the
appropriate lease documentation.
• Your pet/assistance animal must be on a leash and under your control at all times when walking
through the lobby of the building and throughout all other common areas in the building and in
the community, including hallways, elevators and parking areas. Never leave your animal on the
balcony or patio unsupervised or while you are away.
• You are responsible for any damage and injury your animal may cause. I f, at any time, we
believe your animal is threat to any person or animal, we may require you to remove it from the
community.
• You are responsible for immediately picking up and disposing of all animal waste. Allowing an
animal to relieve itself on a balcony or patio is strictly prohibited.
• You are responsible for all costs we incur to repair damage, remove odors or treat for pes ts such
as fleas and ticks.
• The policy described herein also applies to pets/assistance animals belonging to occupants and
guests who may be visiting the community or staying with you, even on a short -term or
temporary basis.
REDUCE, REUSE, AND RECYCLE
Single-stream recycling is at [Link]! This program allows our residents to place cans, glass, mixed
paper, plastic containers and cardboard in one bin to eliminate the hassle of sorting and encourage
community-wide recycling.
WHAT TO RECYCLE
• Metal: Tin and aluminum cans, empty aerosol cans, empty paint cans Glass: Jars and bottles
• Mixed Paper: Newspaper, magazines, mail, phone books, food boxes, etc.
• Plastic Containers: #1 and #2 plastics (mostly beverage and detergent containers)
• Cardboard: Empty and flattened
• BULK ITEMS: Let concierge know so they can let you in the trash room. You will be charged $75.00
to your portal account per bulk item.
All trash and recyclables are to be put down the trash chute (located on your floor) on the proper
setting. Press the red button and wait for the light to go on before inserting trash. Press the green
button and wait for the light for recycling. NO LIQUIDS OR LOOSE ITEMS ARE PERMITTED IN THE
TRASH CHUTES OR RECYCLING BINS. Oversized items including mattresses and furniture must be
discarded off site at $75.00 per item. Please break down all cardboard boxes and stack neatly in the
designated trash chutes.
PACKAGES
Once the delivery company has notified you that it has delivered a package for you to the front
desk, you, or someone else named on your lease, must pick up the package within two business
days. Please note that you may be asked to confirm your identity when picking up packages. You
assume all risks associated with authorizing us to accept packages on your behalf. Whether we
accept packages on your behalf, rely on a third-party vendor, or provide self-service package
rooms/lockers you agree that we are not responsible for lost, misplaced, stolen/damaged packages.
LOCK OUTS
If you are locked out of your apartment, please see the concierge and present a valid ID. If you need
a replacement key, the charge is $100.
PARKING
• Each garage space is numbered/assigned by management. All residents must park in their
assigned spot(s) and display their parking permit in the lower corner of the driver’s side
windshield.
• Residents are required to pay applicable fees and register their vehicle with the Leasing Office
including the make, model, color, and license plate number of your vehicle(s).
• Electric charging parking space will be available to utilize only while charging your vehicle. When
charge is complete you should relocate your vehicle.
• Any car parked in a space that is not a space assigned to them will be subject to towing at the
Owner’s expense and without notice.
• Please note the height clearance for the parking garage is 6’ 8”
• With controlled access parking we do not anticipate any vehicle theft or vandalism; however,
please consider these simple tips to help prevent vandalism or theft when parking your vehicle.
Always lock your vehicle. Never leave the keys in an unattended vehicle and do not hide a set
of keys inside or outside of your vehicle.
• If your vehicle is vandalized or broken into, please contact law enforcement personnel. Once
you have notified law enforcement personnel, be sure to also notify the office.
FIRE SAFETY
• We urge you to make a regular inspection of your apartment for potential fire hazards. Please
take the following precautions to help eliminate fire hazards.
• Immediately replace worn or frayed cords, plugs or wiring (or have them repaired by a qualified
electrician). Rearrange lights and other fixtures or appliances to minimize use of extension cords
and avoid overloading outlets with too many appliances or plugs. Never leave burning candles
unattended. Do not leave food cooking on the stove or in the oven unattended.
• Never throw water on a grease fire; rather, pour baking soda/salt into the pan to extinguish
the fire.
• Do not store any combustible goods or materials that could increase the risk of fire or damage in
your apartment or in any storage space.
• In case of a fire, call 911 first, and then, once you are safe, call the office. Please note the
location of fire extinguishers around your community. Your apartment may be equipped with
one or more smoke detectors and/or carbon monoxide detectors.
• Please call the office immediately to report smoke detector and/or carbon monoxide detector
malfunctions or deficiencies. Neither you nor anyone else is allowed to remove, tamper with or
disable any smoke detectors or carbon monoxide detectors in your apartment.
RESIDENT SAFETY
• As a reminder, always keep your doors and windows locked and be aware of your surroundings,
especially at night. As you can appreciate, no one can ensure your personal safety. However, by
being alert and taking sensible precautions, you can minimize the likelihood a criminal act occurs.
• If you have been the victim of a crime, suspect a crime is occurring on the property, or notice
anything unusual or suspicious, please contact law enforcement authorities immediately. Once
you have notified law enforcement personnel, be sure to also notify the office.
RESIDENTS WITH DISABILITIES
We are firmly committed to the principles of Fair Housing and the needs of residents who are
disabled. If you or any occupant in the apartment, as a result of such disability, require an
accommodation to our rules, policies, practices or services, or a physical modification to the
apartment, the common areas in the building, or the community grounds, please contact the
leasing office for assistance.
CLEAN GREEN
Living green is easier than you think! Here are a few tips on how to keep your new apartment in
pristine condition without compromising our environment.
Quartz Countertops
Purchase a green product designed to clean quartz. We recommend Method Granite and Marble
Cleaner — it delivers a fine mist to cover large areas, requiring less produce per spray. AND it’s
biodegradable!
Stainless Steel Appliances
There are a number of eco-friendly cleaning solutions that can be safely used on stainless steel.
Some of these include baking soda and water, a paste of ammonia and rotten stone, or vinegar and
water — simple AND affordable!
Toilet
Instead of flushing harmful chemicals down the toilet, try this simple remedy: Pour 1 cup of baking
soda and 1/4 cup of salt in the water for the bowl. Slowly pour 1 1/2 cup of white vinegar into the
bowl (if it foams up too much or looks like it may overflow, stop pouring briefly until the foam
subsides a bit). Let this mixture sit for 10-20 minutes before scrubbing the whole toilet bowl with a
brush. To finish, just flush!
Tile Flooring (bath)
Steam cleaning your tile is a great alternative to harsh chemicals by working to clean the area with
hot water particles. Products such as bleach and other harsh disinfectants can leave dangerous
residues that will leave your apartment with a toxic smell for days.
(Please see next page to sign, date, and return acknowledgement)
RESIDENT HANDBOOK ACKNOWLEDGEMENT
I have received the Resident Handbook for J. LINEA and understand that it is my responsibility to
read and understand the contents of the Handbook.
I agree to promptly read the Handbook and to ask representatives any questions I have about it.
Resident Acknowledgement:
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