Index
A C
Advanced Life Support (ALS), 32 Career progression
Advanced Trauma Life Support (ATLS), 32 career path, 200–201
Adverse events CV (see Curriculum vitae (CV))
complaints, 213–214 interview (see Interview)
definition, 205 interviewer, 199
disclosure of, 211 medical job advert sites, 185
incidence of, 205 medical post adverts, 185
legal action, 215–216 new post, 198
orange wire-test, 211 portfolio, 192–193
reporting, 211 training program, 187
root cause analysis, 207–209 Cause-effect analysis, 207–209
SAFEST, 205–206 Change management, 170–172
Swiss cheese model, 210–211 Chaperone, 234
three bucket model, 212 Clinical audit. See Audit
Assertion, 57 Clinic consultation letters, 40–42
Assertive Statement, 33 Communication
Audit breaking bad news, 50
appraisals, 133 confidentiality, 28–29
area selection, 135 consenting, 47–48
definition, 119 definition, 21
healthcare systems, 133 direct personal contact, 23–24
loop, 132 emailing, 44
protocol, 136 face to face communication, 24–25
quality evaluation and improvement, handover, 35–36
132–133 medical reporting, 45–46
types of, 134 patient-doctor interaction, 23
Audit Dissemination Cycle, 142 phoning, 43
principles of, 23
relational communication, 26–27
B and safety, 32–34
Bad news, 50 SBAR and SOAP, 30–31
Business plan, 49 writing business plan, 49
© Springer International Publishing Switzerland 2015 243
C. Panayiotou Charalambous, Career Skills for Doctors,
DOI 10.1007/978-3-319-13479-6
244 Index
Communication (cont.) Inter-personal skills
written communication (see Written appreciate diversity, 159
communication) authoritative style, 157
Compensation. See Medical indemnity clear vision, 158
Concerned, Uncertain, Safety (CUS) democratic style, 157
technique, 33 empowerment, 158
Confidentiality, 28–29 giving answers, 159
Conflict management, 175–176 instruction/direction, 158
Crises management, 174 involvement, 157
Curriculum vitae (CV) Laissez-faire style, 157
application form submission, 188–189 lead by example, 157
content of, 190–191 respect of followers, 158
format and layout of, 190 straightforward, 158
supportive action, 158
Interview
D achievements, 196
Delegation, 15, 168 alternative plans, 197
Depression, 221, 225, 227 audit, 196
Documentation clinical scenarios, 196
of consent process, 47 commitment, 196
patients’ assessments, 37 feedback, 197
management, 196
outcome, 197
E panel interviews, 195
Emailing, 44 portfolio, 196
Establish, Empathise, Explain, Embark, and positive attitude, 196
Escalate (Es approach), 214 questions, 195, 197
Etiquette based medicine, 23 research, 196
Experiential learning, 90 short listed for, 194
station interviews, 195
Invasive procedures, 117
F iSoBAR, 35–36
Face to face communication, 24–25
Fatigue, 221, 223, 236
Feedback, 79, 104, 106, 192, 197 K
Five whys approach, 207, 208 Kolb’s learning cycle, 90
H L
Handover Laissez-faire leadership, 157
communication factors, 35 Leadership skills. See Managerial/leadership
definition of, 35 skills
iSoBAR, 35–36 Learning
High risk specialty, 215 continuity of care, 94
Hospital Nutrition Environment Scan for didactic, 91
Cafeterias Vending Machines and Gift facilitative, 91
Shops, 220 Kolb’s cycle, 90
learning curve, 92–93
post-graduate degree, 99
I postgraduate exams, 97–98
Infectious illness, 225 preferences, 89
Informed consent, 47, 128 Pyramid of Learning, 91–92
Index 245
simulation, 94–95 Organisation skills
Socratic, 91 anticipation, 10–11
teaching events, 93 delegation, 15
training posts, 96 planning skills, 5
Lectures, 102–103 prioritisation, 13–14
Legal action procrastination, 9
compensation, 232, 233 routines/system, 17
malpractice/negligence, 215–216 time efficiency, 6–8, 16
LOAD cycle, 111–112 to-do lists, 12
Low risk specialty, 215 ward round, 18–19
M P
Malpractise actions, 215–216 Panel interviews, 195
Managerial/leadership skills Pareto principle, 163
change management, 170–172 Patient-doctor interaction, 23
conflicts, 175–176 Patient-doctor relationships, 179
crises management, 174 Personal health care, 225–226
delegation, 168 PEST analysis, 173
flexibility/accommodation, 166–167 Phoning, 43
independent practise, 179 Planning skills, 5
inter-personal skills (see Inter-personal Podium presentations, 150–151
skills) Politics, 63–64
lean principles, 162 Portfolio, 192–193, 196
meeting management, 169 Post-graduate degree, 99
Pareto principle, 163 Postgraduate exams, 97–98
patient-doctor relationships, 179 Procedural skills
PEST analysis, 173 LOAD cycle, 111–112
productivity improvement, 165 post procedure, 116
seven S model, 161 preparation phase, 113–114
skill development, 155 record maintenance, 117
structured systems, 160 structural approach, 115
SWOT analysis, 173 Procrastination, 9
targets, 164 Professionalism
under-performance, 177–178 agree in advance, 65
Maslach burnout inventory, 228 ask questions, 75
Maslow’s hierarchy of needs, 166–167 assertion, 57
Medical indemnity, 232–233 avoid public arguments, 58
Medical reporting back up plan, 77
sick leave/fit notes, 45–46 complaining, 67
statements and insurance forms, 46 continuous improvement, strive for, 78
Mental capacity Act, 47 courteous, 60
Miller’s pyramid, 104 credibility, 73
definitions of, 53
do not make it personal, 59
N dress appropriately, 83
Night shift, 221–222 feedback, 79
follow regulations and rules, 82
functional relationships, aim for, 61–62
O give fact based opinion, 68
Occupational burnout, 227–228 HALT, 76
Orange wire-test, 211 open-mindedness, 80
246 Index
Professionalism (cont.) S
politics, 63–64 Seven S model, 161
problem solving, 72 Shift work, 221
respect resources, 81 Simulation, 94–95
respect to colleagues, 56 Situation, background, assessment,
respect to job, 71 recommendation (SBAR), 30, 31
respect to staffs, 55 Sleep deprivation, 221
social network sites, use of, 84 SMART model, 178
speak out, 66 Social media, 84
team work, 69–70 Social network sites, 84
truthful, 73 Station interviews, 195
understand limitations, 74 Stop, Antidote, Find, Explain, Sorry,
Publishing Transform (SAFEST), 205–206
ethical considerations, 147–148 Stress, 227–228
journal, 146 Subjective, objective, assessment, plan
meetings and conferences, (SOAP), 30, 31
presentation in, 149 Swiss cheese model, 210–211
podium presentations, 150–151 SWOT analysis, 173
poster presentations, 152
steps in, 143–145
Pyramid of Learning, 91–92 T
Targets, 164
Teaching
R didactic, 91, 93
Referral letters, 39–40 experiential learning, 90
Relational communication, 26–27 facilitative, 91, 93
Research learners preferences, 89
clinicians, participation, 121 lectures, 102–103
definition, 119 organise medical course/workshop,
factors, 125 105–106
funding for, 129–130 Pyramid of Learning, 91–92
ladder, 124 role, 100–101
protocol, 131 Socratic, 91, 93
quality of, 124 trainees, assessment process, 104
Research cycle (see Research cycle) Team members
time, 122 professionalism, 69–70
type of, 123 research process, 127
Research cycle Team work, 69–70, 95
aim, 126 Three bucket model, 212
analysis and presentation, 127 Time management, 6–8, 16
approvals, 128 To-do lists, 12
ethical issues, 128 Training program, 187
idea, 126 Two-challenge rule, 33
interpretations and conclusions, 128
methods, 127
study design, 127 U
team members, 127 Union, 235
Research Dissemination Cycle, 141
Research ladder, 124
Results Only Work Environment (ROWE), 165 W
Root cause analysis Work-life balance
cause-effect analysis, 207–209 avoiding controversies, 231
five whys approach, 207, 208 chaperoning, 234
Index 247
eating, 220 stress, 227–228
exercise, 223 union, 235
friends, 224 Written communication
health care, 225–226 clinic consultation letters, 40–42
medical indemnity, 232–233 discharge summaries, 38–39
personal and private time, 219 documentation, 37
problem discussion, 229 filling forms, 38
refusing work load, 230 principles, 37
sleeping, 221–222 referral letters, 39–40
stay positive, 236
