Avinash Kumar .

M
Email: [email protected]
Mobile: +91 9886517749, Bangalore.

SUMMARY:

Operations Lead in Investment Banking Loan operations, with overall 10+ years’
experience in Quality Control & RISK across various applications such as Loan IQ,
ACBS, VLS, along with Project Transitions.

WORK EXPERIENCE:

Societe Generale Global Services Ltd:

Tenure: April 2015 – Nov 2018 & June 2019 - till date.

Role: Operations Lead

Quality Controller for GLFI-QTY (Global finance –Quality, Risk - Compliance)

Dual work location between Bangalore and Paris team including onsite experience at
Paris.
Involved in End-to-End Transition of Project.

Roles and Responsibilities:

• Managing team of Analysts & Sr. Analysts and contributing as Subject Matter Expert
under Delivery Manager guidance.
• Quality Control of Financial Products (especially Loans, Guarantee and Stand by Letter
of Credit etc.).
• Conduct one-on-one with team members, share feedback on work done, improvements and
discussing ways to overcome impediments.
• Periodic monitoring teams Governance slide, GPS control and publishing on Global forum.
• Monitoring all the below activities handled by the team to ensure better quality controls
are maintained.
➢ Allocate work related to various anti-fraud controls on Fighting Back (FBK)
are performed between Bangalore and Paris – (dual locations).
➢ Ensure that all Fighting Back (FBK) anti-fraud controls are performed as
per agreed SLA.
➢ Weekly checks on various comments updated on ongoing control cases and
assist/provide feedback if required for further course of action.
➢ Priority attention on control case which specifically focus on KYC – Restrict
or decline an inactive counterpart.
➢ Highlight open control cases and challenges on FBK to various FIN at
senior management level globally.
➢ Ensure all the funding breaks are analyzed and tagged with appropriate
descriptions.
 ➢ Escalate aged breaks - Suspense and Funding to the respective servicing
team for resolution or the recent update on the legacy breaks.
➢ Regular monitoring of unsolved breaks in Cash Break Tool and
ensuring that the servicing team are updating the follow up comments
made with the respective agent, client etc. on unpaid fees.
➢ Roaster and leave Allocations.

• Risk Management
➢ Identify/Understand operational risks and remediate control gaps.
➢ Prompt closure of audit/inspection team’s identified cases.
➢ Ensure team is updated on risk gaps and the same is addressed timely.
➢ Making sure the process is resilient, proper backups are maintained
within the team.

Key Accomplishments in SG:

• Awarded the Best Idea under FBK initiative for process simplification (creation of
Template within our workflow tool with necessary details).
• Recognition for creating outlook template for process improvement and time saving.
• Recommended and implemented idea to Closing and Servicing team to save link (E3f - SG
Repository) of respective document on the transact page of the deal in Loan IQ which
resulted in reduced email traffic and quicker investigation of cases.
• Proposed an Idea To set up an auto flash message within LIQ on counterpart’s KYC which is
either restricted or declined, to ensures Compliance is in place.

Client Valuation Reporting.

Migrated the process to Chennai in 2016.

Roles and Responsibilities:

• Production and distribution of valuation report- Daily/Monthly distribution of valuation
report to client(manual/automated) which are received from sales desk.
• Public Media Contribution- Make sure all products are contributed in public media chosen by client
and front office (Bloomberg, Thomson Reuters).
• Monitoring New Trade- Monitor the new trade done with the existing client and make sure it’s
available in client report on its issue date.
• Product Event Monitoring- Monitor the product event (called/matured/coupon/unwind) and take
the necessary steps to add/remove product from client reports.

JP Morgan Services India Private Limited:

Tenure: March 2012 to April 2015
Worked as Team Member in Documentation/Compliance Review Team -Wholesale Loan
Operations (WLO) - Commercial Banking

Roles and Responsibilities:

Hands on Loan Process with Multiple Lines of Business in Wholesale Loan Operations (WLO for
various lines of businesses like Commercial Banking (CB), Global Wealth Management (GWM),
and Real Estate Banking (REB).
• Work allocation and responsible for getting work done within SLA.
• Handling QC and resolving queries from Bankers via E-Mail/Phone.
 • Publishing Reports on Daily, Weekly and Monthly basis to Management.
• Perfecting all type of Collateral and maintaining the record into Booking System.
• Handling escalation from market and responding it with 24 hours TAT.
• Determine training needs through quality checks, identifying training gaps &
conducting programs to enhance operational efficiency of the entire team
• Conducting Cross Trainings within team for efficiency and Analysis of cross trainings
published to Management.
• Active Participation in Senior Management Calls which is held weekly to share the
updates and also QIP’s Challenge Forum to discuss the challenged errors of the team.

Convergys India Private Limited

Tenure: Jan 2010 to March 2012
Worked as Sr. Technical Support Officer for Clients and Consumers of Microsoft.

Roles and Responsibilities:

• Microsoft Answers
➢ Project life cycle experience in Microsoft Answers and Chat.
➢ Interact with clients (Internal & External) to understand and
document business requirements, functional requirements, and design
specifications for new applications along with enhancement to the
existing applications.

• MSN UA & MSCC UK

➢ Provide Clients and Consumers Support for Microsoft Applications.
➢ Primary support for Windows and Office Software.
➢ First Call resolution.
➢ Create Service Request and route to the relevant department.
➢ Email dispatching.
➢ Detect and record incidents.
➢ Escalation Handling.
➢ Prioritize incidents based on impact and urgency
➢ Resolve incidents and recover service per agreed service levels.
➢ Maintain ownership, monitoring, tracking and communications about
incidents.

Certifications:
Junior and Senior Typewriting at 30wpm.
ITIL Foundation Certification in Convergys.

ACADEMIC QUALIFICATIONS:
B. Com from CMR Institute of Management Studies, Bangalore University.

PERSONAL INFORMATION:
Date of birth : 17th Feb 1986.
Languages Known : English, Kannada, Hindi, Tamil & Telugu.