CURRICULUM VITAE

SUMIT CHOUDHURY Phone:+91-9693053140/9031791181

A-1,MEGHDOOT APPTS Email: [email protected]
KADMA, [email protected]
JAMSHEDPUR,INDIA. Passport No- S5387392.

Career Goal

Seeking a challenging position as “Head Operations/Head Administration” with the aim of

undertaking certain roles and responsibilities in a renowned health care organization that offers an
opportunity towards professional growth and development.

Presently working as "GENERAL MANAGER – OPERATIONS” at “SPAND MULTISPECIALITY

HOSPITAL AND TRAUMA CARE”, Jamshedpur, INDIA.

Educational Qualifications:

 Passed A.I.S.S.C.E.(XIIth) from Vidya Bharati Chinmaya Vidyalaya under“CENTRAL

BOARD OF SECONDARY EDUCATION”,New Delhi in the year 1994.

 Passed I.C.S.E.(Xth) from Gulmohur High School under”COUNCIL FOR THE

INDIAN SCHOOLCERTIFICATE EXAMINATION,New Delhi in the year 1992.

 Passed 3 years Diploma in Hotel &Restaurant Management from I.I.A.S. School

of Hotel&Tourism Management,Kolkata in the year 1999.

Professional Qualifications:

 Executive Masters in Business Administration ( Specialization : FACILITIES

MANAGEMENT) from “Kaizen School of Business Management”, 2014-2016.
  Executive Higher Diploma in Business Administration from “Venkateshwara Open
University”, 2014-2016.

 Diploma in Hospital Management from “Shobhit Institute of Engineering & Technology”,

Deemed to-be-Univerisity, SCHOOL OF DISTANCE EDUCATION,
“Shobhit University”-2014.

 Certificate in Health,Safety And Environment from “INDIAN INSTITUTE OF PUBLIC

HEALTH”,Gandhinagar, 2015.

Core Strengths

 Strategic &  P&L /  Client / Vendor  Liasoning with

Tactical Financial Relations Government Agencies
Planning Reporting  High-end for approvals and
 New Business  Human Technical compliances
Development Resources Training including
 Sales & Management  Policy/Procedure environmental
Marketing  Program Formulation clearances
 Team Building Development  Public Relation &  New Project
& Leadership  Sales Speaking Implementation,
Negotiations Budgting, Cost
Handling,etc

Technical and Professional Skills:

 Qualified and skilled in handling different kinds of Microsoft packages such as MS Access,
MS Excel, and other MS Office software packages.
 In-depth knowledge regarding various medical and associated health care terminologies
 Expert in making and handling the strategic plans and programs, etc.
 Complete understanding regarding necessary medical rules and associated regulations, etc.
 Knowledge of NABH ,NABL,implementation and ISO Certification.
Organisational Experience

July’2023 – Oct’24 DEVANIKA HOSPITAL & RESEARCH CENTRE

April’19 - June'23 SANTEVITA HOSPITAL.RANCHI.

Oct’18 - Mar'19 ASG HOSPITALS LIMITED,DHANBAD.

Dec’16- Sept’'17 HEALTH MAP DIAGNOSTICS PVT LTD,RANCHI AND

JAMSHEDPUR

Oct’12- Oct'16 SOLMED ALLIANCE CORPORATION,LIBYA.

June’09- Sep’12 SAHYADRI HOSPITALS LTD,PUNE.

June’06- May’09 MAX HEALTHCARE INSTITUTE LIMITED,NEW DELHI.

Feb’02- Apr’06 THE APOLLO CLINIC,JAMSHEDPUR.

May’01- Jan’0 2 SURYOSHA SERVICE STATION,JAMSHEDPUR.

May’99- April’01 GREEN PAVILION RESTAURANT AND BAR, PUNE.

DEVANIKA HOSPITAL AND RESEARCH CENTRE - RANCHI

Responsibilities and Key Tasks :

Lead Business and Operations of the Hospital, Responsible for P&L (Head Centre
responsibility) for Operations and Administration of 250 Bedded Corporate Hospital

- Planning, organizing and managing all medical services of the hospital.

- Work in close collaboration with clinical & non-Clinical functions to ensure delivery of world
class Healthcare services.

- Identifying and exploring ways and initiatives to control cost and generate revenue.

- Ensure effective Implementation of policies and processes as laid down by the organization.

- To ensure 100% compliance with statutory, statistical and annual reports.

- Represent Hospital for all medico-legal issues.

- Responsible for maintaining and implementing Patient Feedback Process and conduct
regular patient feedback analysis.

- Develops and implements policies, procedures and best practices in the administration of
hospital with reference to corporate services, medical insurance, material management,
pharmacy management, facility management and estates management

- Oversees all training and continuing education for staff

- Assures that facility is in compliance with all federal, state and local laws

- Reports to the Medical Director and supervises administration in the day to day activities

- Liaises with departments for smooth running of the facility

- To oversee facility management in coordination with Facility manager (clinical areas and
operations)

- Monitors the training and development of team, and administering disciplinary actions as
needed

- Creates and implements a best practice program, maintaining a consistent level of quality of
care offered to patients

- Regular meetings with Assistant Administrator, Non medical Administrator and Nursing
superintendent through whom carries out regular day to day management

- Ensures that the process needed for the quality management system are implemented and
maintained in the hospital

- Guides the material department and pharmacy to make these services economical

- Monitors quality assurance programs and mock drills concerned with the safety and other
quality control initiatives

- Oversee practice of evidence-based medicine, safety initiatives, quality assurance, Improving

clinical performance and implementation of NABH standards among medical staffs

SANTEVITA HOSPITAL - RANCHI

Responsibilities and Key Tasks: OPD

Lead and manage all the activities of the Outpatient Department (OPD) manpower and physical
resources to ensure smooth operations to meet the departments objectives.
  Develops, in collaboration with Patient Services Manager, and implement an
outpatient department strategy that is aligned to the hospitals vision and its current
and long-term business objectives.

 Liaises with other managers across the organization to ensure that outpatient
strategies and activities are integrated with other parts of the organization and align
with the hospitals overall objectives.

 Ensures that all activities are conducted accurately, ethically, and according to the
relevant policies, procedures, and standards.

 Manage the OPD staff, organizing staffing schedules to meet the needs for the OPD
service, monitoring their performance for the purpose of periodic assessment and
reporting to the Patient Services Manager.

 Controls and supervises employees in Medical Report Section, Registration,

Appointment Section and all OPD Receptionists.

 Participates in the planning, creation, organization and introduction of new OPD

Clinics.

 Prepares and submits reports on the OPD functions.

 Leads, directs, and controls all outpatient policies, procedures, and activities so that
they meet the hospitals overall business objectives and protect the organizations
patient relationship and public reputation.

 Develops and coordinates the Quality/Performance Improvement Program within

his/her area of responsibilities.

Responsibilities and Key Tasks: IPD

 Responsible for creating an environment and culture that enables the hospital to fulfil its
goal, conveying the hospital mission to subordinates, holding staff accountable for their
performance.
 Directly responsible for IP day to day operations
 Lobby management for all IP patients to ensure that top of the line care for all clients.
 Responsible for turn around time for patient admission.
 Ensure sound and stable operation of assigned departments.
 To motivate the medical teams and allied staff members to perform their roles, tasks and
functions to the best of their abilities to make the patients feel comfortable at all time.
 Conducts one to one contacts with patients / patient relatives identified for admission.
 Facilitates and coordinates the admission process for all patients being referred for
hospitalisation and facilitate a timely admission.
  Escalates admissions issues and problems according to the established procedures to ensure
timely resolution.
 Work with the applicable clinical manager(s) to solve any issues as appropriate.
 Coordinate with Diagnostics, In Patients, Admissions and Corporate departments and ensure
smooth flow.
 Manage paperwork for admission, release and collection of bills.
 Disseminate information about billing, insurance, privacy and patient rights.
 Act as a liaison between patient, family and healthcare staff.
 Implement staff training and scheduling.
 Coordinate the timing of meal deliveries, personal hygiene care, diagnostic procedures or
therapeutic treatments.
 Proficiency with current technology and hospital management software applications.
 Flexibility to meet the fast pace and demands of working with many different types of people
and situations.
 Prepare & review of documents like Investigation, Deviation, CAPA as per requirements.
 Prepare risk assessment, Audit / daily observation compliance and documents according to
NABH and NABL protocols etc.
 Submit daily, monthly and other periodical reports to department head related to patient
service activities and update the KPIs and responsible to meet annual goals set forth by
management

ASG EYE HOSPITAL - DHANBAD

 Has to handle an Ophthalmic Center.

 Day to day Operations, Marketing and Administration work.
 Branding - Promotion of Ophthalmic Center.
 Manage Staff and motivate Team.
 Supervision of entire Team.
 Coordination between higher management and Center.
 Proper Data preparation.
 Coordinate with Patients.
 Proper Reporting.

HEALTHMAP DIAGNOSTICS PVT LTD-RANCHI AND JAMSHEDPUR.

Responsibilities and Key Tasks:

 Develope business plan, execution, revenue/financial results and operational issues.

 Manage operations: staffing, customer service, expenditure & accounts, statutory compliances
and security & safety.
 Build business - run community camps, health awareness programmes, enrollment drives;
attract leading consultants for referrals at the Centre. etc.
 Responsible for staff scheduling to include work assignments/rotations, employee training,
employee vacations, overtime assignment, back-up for absent employees, shift rotations, etc.
 Responsible for P&L of the Center and Implementation of NABH.

SOLMED ALLIANCE CORPORATION-LIBYA, ROLE – HEALTHCARE FACILITY MANAGER

Responsibilities and Key Tasks

 Develope and Implement policies and procedures necessary to support the Services Facility.
 Balance the needs of across entire Shared Services Organisations and allocate resources in
order to maximize service delivery.
 Establish and maintain strong,collaborative relationships with vendors,legal advisors,and
other third parties to understand challenges and opportunities,ensure timely exchange of
information and ensure service level requirements are met.
 Negotiate contracts,manage performance against budget,and manage relationships with
building/property management,supply and service providers,banks and local legal firms.
 Train Team and Colleagues in Microbiological Hygiene and Infection Control( WHO
Standards).
 Liaise with the Infection and Prevention Control Department for meetings and Updation with
detailed reports sent to the Country Manager.
 Maintaining Certification & Code of Compliance where applicable.
 Throughout knowledge of Public Health & Safety.
 Applied Science of the Sanitation Standards Operating Procedures( SSOP’s).
 Maintenance and Operation of Diesel Generators, Chillers, Airhandling units, Sump Pumps,
Plumbing, Softener, HT & LT Panels,Transformers and Handling Engineering Services like
Electrical, Plumbing,Carpentry, and Civil.
 Management of overall facility including Electro-Mech, CCTV,UPS, HVAC, BMS, Fire
Fighting.
 Responsible for providing all the necessary documents for timely renewal of Hazards waste
license, Air Consent, Water Consent,Fire NOC etc.

Sahyadri Hospitals Ltd, Pune. Role – Duty Manager – Operations

Responsibilities and Key Tasks

 To ensure skill up gradation of Front Office.

 Administratively responsible for Duty roasters and Leave allocation of Front Office Team.
 To assigns responsibilities, allocation resources and co-ordinating the activities of self and
other to meet objectives efficiently and effectively.
 Monitor and review Registration, Admission, Billing and Discharge standards of team and
submit reports as required.
 To provide support to Manager Operations for selection, training, development and effective
functioning of Front Office.
 To meet 5-7 patient / attendant every day and take feedback from them as per shift.
  To escort/handle all VIP movement.
 Routinely identifies area requiring a different course of action
 Take Personnel responsibilities for making sure that Patient problems are solved.
 Hold regular update meetings with Front Office Staff.
 Give timely feedback/praise to employee
 Quickly and proactively provides assistance and support to front office staff.
 Handling ISO & NABH documentation and implementation.
 Monitoring invoices, bills & scrolls, keeping track on discounts approved, appropriate billing
as per tieup.
 To take rounds of the entire premises along with Head Security and Nursing Supervisor and
report any adverse acitivity.

Max Super Speciality Hospital, New Delhi. Role – Patient Care Executive

Responsibilities and Key Tasks

 To impart relevant training and familiarity to Service Coordinators on

1. Billing
 Cash/ Credit / Corporate Billing / discount instructions
 Supervision of daily token of all Service Coordinator on shift.
2. Registration
 Ensure accurate and timely Registration.
 Supervising report movement and backlogs
3. Hospital Information system
4. Communication System
 Lead by example in exhibiting high levels of service orientation and Proactive customer
handling.
 Handle waiting times/ delays
 Assist Customer experiencing difficulty .
 Keep the management informed of significant customer related incidents on the shifts
 Ensure adequacy of responses to the patient satisfaction questionnaire.
 To be completely competent in all front Office functional trainings and hold expertise in
minimum one skill area.
 Provide courteous Admission /discharge service to the patient
 Respond promptly and tactfully to patient’s request and inquires.
 Maintaining the ISO & NABH documents/quality indicators.
 Act as a Night Administrator in night shifts.

The Apollo Clinic, Jamshedpur. Role – Customer Care Execeutive/Front Office Executive.
Responsibilities and Key Tasks

 Managing the help desk by attending calls made by customers for services.Assisting
customers to the respective departments.Telebooking for Preventive Health Check Up
programmes,consultations,handle corporate enquiries.Overall management of the EPBAX
consel.

 Prepare invoices of services availed by customers.Coordination with departments for smooth

functioning of Preventive Health Check Ups.Taking special care of VIP customers.Prepare
daily collection report and submission to the center Incharge.Management of Housekeeping
of the centre.

 Perform back office operations which included assisting the centre incharge in preparing
doctors payout,vendor payment and staff salary.Assisting the centre incharge in preparing
marketing plan along with the director.Follow up of payment from corporate clients and also
assist the centre incharge to look after AMC of various instruments and machines in the
centre.

 Prepare MIS reports and submit to the director for further expansion of the centre and
develop new market strategies like free camps,hoardings,discount plans to attract new
clients.

Declaration:

I hereby declare that the above mentioned information is correct and true as per my knowledge.

(Signature)

Sumit Choudhury