UTS ( Ujian Tengah Semester ) – Business Letters
Name: Abimanyu Putra Akhimas
Date: 14 February 2025
Objective:
By the end of this activity, you will be able to:
1. Understand the structure and components of a business letter.
2. Write a formal business letter using appropriate language and tone.
3. Learn about different types of business letters.
Section 1: Identifying Components of a Business Letter
Instructions: Read the following business letter carefully. Then, answer the
questions below regarding its components.
Example Business Letter:
[Sender’s Address]
123 Business St., Suite 500
New York, NY 10001
Date: February 10, 2025
[Recipient’s Address]
Jane Doe
ABC Corporation
456 Corporate Ave.
Boston, MA 02118
Dear Ms. Doe,
I hope this letter finds you well. I am writing to inquire about the possibility of
scheduling a meeting to discuss a potential partnership between our companies.
Our team at XYZ Enterprises is particularly interested in exploring
opportunities to collaborate on your upcoming product launch.
Please let me know a time that works for you. I look forward to hearing from
you.
Sincerely,
John Smith
Marketing Director
XYZ Enterprises
Questions:
1. What is the purpose of this business letter?
o (Your Answer: To request a meeting to discuss a potential
partnership between the two companies.)
2. What is the sender’s address?
o (Your Answer: 123 Business St., Suite 500, New York, NY 10001)
3. What is the recipient’s address?
o (Your Answer: Jane Doe, ABC Corporation, 456 Corporate Ave.,
Boston, MA 02118)
4. What is the date mentioned in the letter?
o (Your Answer: February 10, 2025)
5. What salutation is used in the letter?
o (Your Answer: Dear Ms. Doe)
6. What is the closing phrase used at the end of the letter?
o (Your Answer: Sincerely)
Section 2: Writing a Business Letter
Instructions: Now, write a business letter based on the scenario below. Make
sure to follow the proper format and use formal language.
Scenario:
You are a customer service representative at a company called "Tech Solutions."
A customer, Mr. James Anderson, has contacted you to request a refund for a
defective product he purchased last week. Write a formal letter apologizing for
the inconvenience and outlining the steps for processing the refund.
Your business letter should include:
A formal greeting
An apology for the inconvenience
A brief explanation of the next steps
A polite closing
Answer :
Business Letter for Refund Request
Tech Solutions
789 Innovation Drive
San Francisco, CA 94107
February 14, 2025
Mr. James Anderson
321 Oakwood Lane
Los Angeles, CA 90012
Dear Mr. Anderson,
We sincerely apologize for the inconvenience caused by the defective product
you recently purchased. At Tech Solutions, customer satisfaction is our top
priority, and we regret any frustration this may have caused you.
To process your refund, please return the defective product to our service center
using the prepaid shipping label provided. Once we receive the item, we will
initiate the refund process, which typically takes 5–7 business days. If you
prefer, we can also offer a replacement at no additional cost.
Please let us know how you would like to proceed. If you have any further
questions, feel free to contact our customer service team at (555) 123-4567 or
support@[Link].
Thank you for bringing this to our attention. We appreciate your patience and
look forward to resolving this matter for you.
Sincerely,
Abimanyu Putra Akhimas
Customer Service Representative
Tech Solutions
Section 3: Review and Reflection
Instructions: Answer the following questions to reflect on what you've learned
about business letters.
1. Why is it important to use formal language in a business letter?
(Your Answer: Because formality reflects professionalism, shows respect
to the recipient, and ensures clear and effective communication.)
2. What elements are essential in every business letter?
(Your Answer: Sender’s address, date, recipient’s address, salutation,
body of the letter, closing, and signature.)
3. In your opinion, what tone should a business letter have?
(Your Answer: Formal, polite, professional, and clear to ensure the
message is properly conveyed without misunderstanding.)
End of Worksheet.
