hello everyone question is which service now

products can be used to discover and populate the CMDB choose two options

option A discovery option B integration hub ETL option C finder option D CMDB

plug-in option E CMDB integration dashboard correct answer is option A and option

B next question is when using the load data and transform map process what is

mapping assist used for option A mapping fields using the

import log option B mapping fields using transform history option C mapping

fields using an SLA option D mapping fields using a field map correct answer

is option D question is which one of the following

statements describes the contents of the configuration management database

CMDB option A the CMDB contains data about tangible and intangible business

assets option B the CMDB contains the business rules that direct the

intangible configurable assets used by a company option C the CMDB archives all

service management PAS equipment meta data and uses

statistics option D the CMDB contains ITIL process data pertaining to

configuration items correct answer is option

A question is in what order should filter elements be

specified option A field operator then value option B field operator then

condition option C operator condition then value option D value operator then

field correct answer is option A

question is which statement is true about business rules option A a business

rule must run before a database actions occurs option B a business rule can be a

piece of JavaScript option C a business rule must not run before a database action occurs

option D a business rule monitors fields on a form correct answer is option

D question is which of the following are a type of client scripts supported in

service now choose four options option A on submit option B on

update option C on cell edit option D on load option E on edit option F on

change option G on save correct answer is option A C D and

option F question is which type of tables may

be extended by other tables but do not extend another table option A base

tables option B code tables option C extended tables option D custom

tables correct answer is option

A question is which of the following statements describes the purpose of an

order guide option A order guides restrict the number of items in an order

to only one item per request option B order guide provide a list of guidelines

for administrators on how to set up item variables option C order guide provide

the ability to order multiple related items as one request option D order

guides take the user directly to the checkout without prompting for

information correct answer is option C

question is which tool is used to have conversations with logged in users in

real time option A connect chat option B now

Messenger option C user presence option D comments correct answer is option

A question is which of the following concepts are associated with the Service

Now CMDB choose four options option A service processes option B user

permissions option C tables and fields option D a database option E the

dependency view correct answer is option A C D and option E

question is what is a formatter select one of the following option A a

formatter allows you to configure applications on your instance option B a

formatter is a form element used to display information that is not a field

in the record option C a formatter allows you to populate fields

automatically option D a formatter is a set of conditions applied to a table to

help find and work with data correct answer is option

B question is when searching using the app navigator search field what can be

returned choose four options option A names of applications and

modules option B names of modules option C names of applications option D

favorites option E history records option F titles of dashboard

gauges correct answer is option A B C and option D

question is which technique is used to get information from a series of referenced fields from
different tables

option A table walking option B is underscore id pooling option C dot

walking option D record hopping correct answer is option

C question is what is a schema map

option A a schema map enables administrators to define records from

specific tables as trouble travel trouble sources for configuration items

option B a schema map graphically organizes the visual task boards for the

CMDB option C a schema map graphically displays the configuration items that

support a business service popson D a schema map displays the

details of tables and their relationships in a visual manner

allowing administrators to view and easily access different parts of the database

schema correct answer is option D question is which one of the following

statements best describes the purpose of an update set

option A and update set allows administrators to group a series of changes into a named set and
then move

this set as a unique to other systems option B by default an update

state includes customizations business rules and homepages option C an update state is a

group of customizations that is moved from production to development

option D by default the changes included in an update state are visible only in

the instance to which they are applied correct answer is option

A question is which of the following can be customized through the basic

configuration UI6 module choose three options option A banner image option B

record number format option C browser tab title option D system date format

option E form header size correct answer is option A C and option

D question is what is the function of user impersonation option A testing and

visibility option B activate verbose logging option C view custom

perspectives option D unlock application master list correct answer is option

A question is what information does the system dictionary

contain option A the human readable labels and language settings option B

the definition for each table and column option C the information on how tables

relate to each other option D the language dictionary used for spell

checking correct answer is option

B question is when working on a form what is the difference between insert

and update operations option A insert creates a new record and

update saves changes both remain on the form option B insert creates a new
record and update saves changes both exit the form option C insert saves

changes and exits the form update saves changes and remains on the

form option D insert saves changes and remains on the form update saves changes

and exits the form correct answer is option

B question is how is the event log different from the event

registry option A event log contains generated events the event registry is a

table of event definitions option B event log is formatted in the

log style the event registry displays different fields option C event log list

events that were triggered by integrations the event registry lists the events that were triggered
during

the day 24-hour period option D event log is the same as

the event registry correct answer is option A

question is what is a dictionary override option A a dictionary override

is an incoming customer update in an update state which applies to the same

objects as a newer local customer update option B a dictionary override is the

addition modification or removal of anything that could have an effort on IT

services option C a dictionary override is a task within a flow that requests an

action before the flow can continue option D a dictionary override

sets fields properties in extended tables correct answer is option D

question is which group of permissions is used to control application and

module access option A access control rules

option B UI policies option C rules option D assignment rules correct answer

is option C question is what is a record

producer option A a record producer is a type of catalog item that is used for

requests not services option B a record producer creates user records option C a record

producer is a type of catalog item that provides easy ordering by bundling

requests option D a record producer is a type of a catalog item that allows users to

create task based records from the service catalog correct answer is option

D question is create incident password reset and report outage what do these

services in the service catalog have in common option A they direct the user to a

record producer option B they direct the user to a catalog property option C they
direct the user to a catalog UI policy option D they direct the user to a

catalog client script correct answer is option

A question is what is the import set table option A a table where data will

be placed post transformation option B a table that determines

relationships option C a staging area for imported records option D a

repository for update set information correct answer is option

C question is what is a characteristic of importing data into service now

option A and existing transform map can be used one time on the same import set

option B collies fields are used only after running transform option C any user can manage

and set up import sets option D an existing transform map can be used

multiple times on the same import set correct answer is option D

question is what module in the service catalog application does an administrator access to begin
creating a

new item option A maintain categories option B maintain items

option C contains contained items option D items correct answer is option B

question is which of the following allows a user to edit field values in a

list without opening the form option A data editor option B edit menu option C

list editor option D form designer correct answer is option C

question is which three variable types can be added to a service catalog item

option A true false multiplechoice and ordered option B true false checkbox and

number list option C number list single line text and reference option D

multiplechoice select box and check box correct answer is option D

question is how are workflows moved between instances option A workflows are moved

using update option B workflows are moved using transform maps option C

workflows are moved using application sets option D workflows cannot be moved

between instances correct answer is option A

question is the baseline service catalog homepage contains links to which of the

following components option A record producers order guides and catalog

items option B order guides item variables and flows option C order

guides catalog items and flows option D record produces order guides and item

variables correct answer is option

A question is which of the following statements is true when a new table is

created by extending another table option A the new table archives the

parent table and assumed its role in the database option B the new table inherits all of

the business rules client scripts and UI policies of the parent table but none of

the existing fields option C the new table inherits

all of the fields of the parent table and can also contain new fields unique

to itself option D the new table inherits all of the fields but does not inherit access

control rules client scripts and UI policies of the parent

table correct answer is option

C question is where can admins check which release is running on an Service

Now instance option A memory stats module option B stats module option C

[Link] table option D transaction log correct answer is option

B question is a knowledge article must be which of the following states to

display to a user option A published option B drafted option C retired option

D reviewed correct answer is option

A question is what is the name of the conversational bot platform that

provides assistance to help users obtain information make decisions and perform

common tasks option A answer agent option B

live feed option C virtual agent option D connect chat

correct answer is option C question is what is the purpose of a

related list option A to create a one to many relationship option B to do to dot walk

to a code table option C to present related fields option D to present

related records correct answer is option D

question is which one of the following statements describes the purpose of a

service catalog flow option A a service catalog flow generates three basic components item

variable types tasks and approvals option B although a service

catalog flow cannot send notifications the flow drives complex fulfillment

processes option C a service catalog flow is used to drive complex fulfillment processes

and sends notifications to defined users or groups option D service catalog flow

generates three basic components item variable types tasks and

notifications correct answer is option C

question is which term best describes something that is created has work

performed upon it and is eventually moved to a state of closed option A report option B flow

option C event option D task correct answer is option

D question is which are valid service now user authentication methods choose

three options option A XML feed option B local database option C

LDAP option D SSO option E FTP

authentication correct answer is option B C and option

D question is access control rules may be defined with which of the following

permission requirements choose three options option A rules option B conditional

expressions option C assignment rules option D scripts option E user criteria

option F groups correct answer is option A B and

option D question is which section of the service

now UI allows you to perform a global search option A application navigator

option B banner frame option C list pane option D contained frame correct answer

is option B question is how do you make a list

filter available to everyone option A make active assign a name and

save option B assign a group set visibility and save option C assign a

name set visibility and save option D make active set visibility and

save correct answer is option C

question is what would not appear in the application navigator if service is

typed into the filter field option A configuration then

business services option B selfservice then knowledge option C service portal then

widgets option D incident then assigned to me correct answer is option D

question is which of the following is used to categorize flag and locate

records option A search option B favorites option C tags option D

bookmarks correct answer is option

C question is which tools should be used to populate commonly used fields in a

form option A template option B reference qualifier option C formatter

option D assignment rule correct answer is option

A question is how is a group defined in service now option A a group is one

record stored in the group type within brackets underscore user

group type table option B a group is one record stored in the group within

brackets user group table option C a

group defines a set of users that share the same location

option D a group defines a set of users that share the same job

title correct answer is option B question is what is a role in service

now option A a role is one record in the role within bracket

user_is ro table option B a role is a set of modules for a particular

application option C ro is one record in the role within bracket sis user ro table option

de role is a persona used in live feed chat correct answer is option

C question is what is a notification option A a new knowledge

article created by a business rule option B a tool for alerting users that

events that concern them have occurred option C a message through connect

related to a change request option D an email file

attachment correct answer is option B question is which one of the following

is not a type of visual task board option A flexible option B free form

option C feature option D guided boards correct answer is option

C question is what is best practices regarding users groups roles choose two

options option A you should never assign roles to groups option B you should

assign roles to users option C you should add users to groups option D you

should assign roles to groups correct answer is option C and

option D you can download the complete list of

recently updated contents from the link provided in the description if you like

this content please like and subscribe now the question is what are two ways to

generate an event option A business rule option B workflow option C log entry

option D knowledge article publication correct answer is option A

and option B question is what is a CISO ID option A

unique 32 character identifier that is assigned to every record option B a

client side business rule option C a server side business rule option D

unique 64 character identifier that is assigned to every record correct answer is option A

question is access control rules may provide access security for which of the

following database objects option A for a specific role

group or user option B for a specific row column or table option C for

specific groups option D for a specific cmdb configuration

item correct answer is option B

question is which of the following steps can be used to import new data into

service now from a spreadsheet option A select data source

schedule transform option B load data create transform map run

transform option C define data source select transform map run transform

option D select import set select transform map run

transform correct answer is option B question is what is the difference

between a UI policy and data policy option A data policies run when

data is entered through the form by an import set or by wave services while UI

policies are set only by wave services option B data policies can be

converted into UI policies but UI policies cannot be converted into data

policies option C data policies run regardless of how data is entered into

service now while UI policies are used for form

interactions option D data policies run only after UI policies run

successfully correct answer is option

C question is integration hub enables execution of thirdparty APIs as a part

of a flow these integrations are referred to as option A an action option B a spoke

option C a connection option D an integration state correct answer is

option B question is which one statement

correctly describes access control rule evaluation option A table access rules are

evaluated from the general to the specific option B if more than one rule

applies to a record the older rule is evaluated first option C if a row level rule and a

field level rule exist both rules must be true before an operation is

allowed option D the role with the most permissions evaluates the rules first

correct answer is option C question is which of the following are

not included in an update set by default choose four options option A homepages

option B data option C published workflows option D business rules option

E schedules option F database changes option G related lists option H report

report definitions option I schedule jobs option G client scripts option K

views correct answer is option B EF and option

I question is what do you activate when you want to add applications or

functionality within your development instance option A app package option B updated

pack option C patch option D plug-in option E app updated

set correct answer is option D question is your company is giving all

firstline workers a special t-shirt as a recognition for their hard work

management team wants a way for employees to order the t-shirt with the ability to specify the
preferred size

and color how would you ensure that only firstline workers that is non-managers

can submit the order option A create record producer

and use the available for list to specify first line within bracket SN

first line role option B create catalog item and use the not available list to

specify the manager group option C create catalog item and use the

available for list to specify it that is within bracket in single alphabet ITIL

role option D create order guide and use the user criteria list to specify first

line within bracket SN first line

role correct answer is option B

question is what icon do you use to change the label of a favorite option A

clock option B hamburger option C pencil option D three dots option E triangle

option F star correct answer is option C

question is what feature can track the amount of time that a task has been open

to ensure that tasks are completed within an allotted time option A task

escalation clock option B service level agreements option C inactivity monitor

option D response time clock option E business time remaining correct answer is option B

question is what import utility do you use when the field names on the import

set match the name of the fields on the target table option A schema mapping option B

automatic mapping option C mapping assist option D mapping

dashboard correct answer is option B

question is a new service desk employee in Latin America complains that the

create dates and times are incorrect on their incident list what would you

suggest to fix this issue option A have them clear their

Cassie option B have them use the gear icon to set the employees time zone

option C recommend they use Chrome instead of Explorer option D use the system properties to

correct the instances time jone option E have them correct the time zone on their

computer correct answer is option D question is what is specified in an

access control rule option A groups conditional expressions and

workflows option B table schema CRUD and user authentication

option C object and operation being secured permissions required to access the object option D
security

admin correct answer is option C question is what do you call any

component that needs to be managed in order to deliver services option A CSDM items option B

cmdb option C configuration item option D service offerings option E

asset correct answer is option C question is a user wants to create a

set of filter conditions where they want to s records which satisfy two

conditions incidents where the state is closed incidents where assignment group

is network after click clicking the funnel icon what should the user

do option A define the first condition click and button define second condition

click run option B define the first condition click and button define second

condition press enter option C define the first condition click or button

define second condition press enter option D define the first condition

click then icon on breadcrumb define second condition click run option E

define the first condition click then icon on breadcrumb define second

condition press enter correct answer is option A

question is after finishing your work on high security settings what do you do to

return to normal admin security level option A select normal role option

B log out and back in option C use system administration then normal

security module option D select global update set option E end

impersonation correct answer is option

B question is when importing spreadsheet data into service now in which state

does the data get written to the receiving table option A run transform

option B run import option C import data set option D execute transform option E

schedule transform correct answer is option

D question is categories in the knowledge base by default can be created

and edited by which knowledge workers choose two options option A knowledge authors

option B knowledge contributors option C knowledge controller option D knowledge managers

option E knowledge category managers option F knowledge

submitters option D knowledge owners option H knowledge taxonomy

owner correct answer is option B and option

D question is what module would you use if you wanted to view a list of all of

the fields on the incident table choose two options option A tables and columns

option B dictionary option C data class manager option D dictionary dashboard

option E database view option F schema correct answer is option A and

option B question is which module is used to

access the knowledge bases which are available to you option A knowledge then

home option B selfservice then knowledge option C knowledge then all option D

knowledge then knowledge basis option E knowledge then overview correct answer is option

B question is which database provides a logical module of your company

infrastructure by identifying controlling maintaining and verifying

CIS that exist option A IMDb option B

IDSM option C CSDM option D CMDB option E

LDAP correct answer is option D question is when you need to

orchestrate business processes across services with little technical user knowledge which utility
would you

use option A flow manager option B flow designer option C flow editor option D

workflow editor option E workflow designer correct answer is option

B question is your customer would like to create a new template to notify users

who are affected by network outages at their site which module would you use to create a

new notification option A system notification then email then

notifications option B administration then notification overview option C

system properties then email then settings option D user preferences then

email then notifications option E click gear then notifications then new correct answer is

option A question is which feature allows you

to automate business logic for a particular application or process such

as approvals tasks notifications and record

operations option A flows option B action sequences option C action sets

option D task flows option E flow diagrams correct answer is option

A question is what function do you use to add buttons links and context menu

items on forms and lists option A UI policies option B UI

settings option C UI actions option D UI config correct answer is option

C question is what controls the publishing and retiring process for

knowledge articles option A approval policies

option B approval definitions option C workflow designer option D workflows

option E state life cycle correct answer is option D

question is a user is complaining that they are seeing a blank page when they

click create new from your custom inventory application you have confirmed

that they can see the inventory application and the create new module on the application navigator
what could be

the cause of this issue option A create new module has a

broken link option B non-intermittent issue with U

115 option C user should be using Chrome instead of Explorer for their browser

option D user has read RO but not the right role on the inventory

tables option E user session has timed out correct answer is option E

question is which component of a table contains a piece of data for one

record option A factor option B field option C data point option D element

option E item correct answer is option

B question is which field is used as a unique key during imports option A match

fields option B collage fields option C key fields option D sis ids correct

answer is option B question is on what part of the

service now instance would you find the option to impersonate user option A

module option B contained frame option C application navigator option D banner

correct answer is option D question is which of the following

operation is a record type access control list that restricts access to

reports based on a role option A report underscore admin option B report

underscore on option C report underscore view option D report underscore access

correct answer is option C question is what operations can you

can you do on the homepages with the homepage deprecation help

tool select three options option A edit a homepage option B create a global

homepage option C duplicate a homepage option D retire a homepage option E

restore retired homepages as a dashboards option F convert a

homepage correct answer is option D E and option

F question is how is a catalog item rendered in virtual agent select three

options option A in the conversation mode option B as a popup option C in a

window option D as an interaction option E in the passive mode

option F via catalog builder correct answer is option A B and

option C question is which one of the following

statements best describes the purpose of an update set

option A and update set allows administrators to group a series of changes into a named set and
then move

this set as a unit to other systems option B by default and update

set includes customizations business rules and homepages option C an update set is a

group of customizations that is moved from production to development

option D by default the changes included in an update set are visible only in the

instances to which they are applied correct answer is option

A question is what information does the system dictionary

contain option A the human readable labels and language settings option B

the definition for each table and column option C the information on how tables

relate to each other option D the language dictionary used for spellch

checking correct answer is option B question is which of the following

allows a user to edit field values in list without opening the form option A

data editor option B edit menu option C list editor option D form

designer correct answer is option C question is which term best describes

something that is created has work performed upon it and is eventually moved to a state or

closed option A report option B flow option C event option D

task correct answer is option D question is what is a

notification option A a new knowledge article created by a business rule

option B a tool for alerting users that events that concern them have occurred

option C a message through connect related to a change request option D an

email file attachment correct answer is option

B question is which of the following steps can be used to import new data

into service now from a spread seat option A select data source schedule

transform option B load data create transform map run transform

option C define data source select transform map run

transform option D select import set select transform map run

transform correct answer is option D question is what do you need to do

before you can use an application based trigger in your flow option A activate

application trigger spoke option B activate trigger security rules option C

activate application spoke and plugins as needed option D assign application

trigger role within bracket sn app trigger write to

SME option E activate application plugins

only correct answer is option B

question is what needs to be specified when creating a business rule choose

four options option A UI action option B

table option C fields to update option D who can run option E script to run

option F application scope option G update set option H timing option I

conditions to evaluate correct answer is option A B E

and option F question is what is specified in an

access control rule sorry rule option A groups conditional expressions and

workflows option B table schema CRUD and user authentication

option C object and operation being secured permissions required to access the object option D
security

admin correct answer is option C question is what type of field allows

you to look up values from one other table option A reference option B

variety option C options option D selections option E dot walk option F

lookup correct answer is option F question is a department manager asks

an analyst to build some reports where do you recommend the analyst start

option A report dashboard then create new option B reports then getting
started option C performance analytics then reports option D selfservice then

reports option E reports then create new correct answer is option

E question is what component causes a flow to run after a record has been

created or updated option A date based trigger

option B on change trigger option C recordbased trigger option D application

based trigger option E updated date trigger correct answer is option

E question is what is a key difference between reporting and performance

analytics option A performance analytics contains snapshots of data taken over

time reporting shows only the data as it is at the moment the report is run

option B performance analytics can show trends reports cannot option C reports can be run on a

scheduled basis performance analytics cannot option D performance analytics

data can be published to dashboards reports cannot option E performance analytics

shows KPIs reporting does

not correct answer is option B question is on a form header what is

the three bar icon called option A pancake icon option B

additional accents or context menu option C hamburger icon option D cake

icon correct answer is option B question is on a filter condition

which component is always a choice list option A operator option B filter

criteria option C operation option D match criteria

correct answer is option C question is what feature do you use to

specify which users are able to access a service catalog item option A can read

role option B catalog user role option C can order tab option D user

criteria correct answer is option D

question is what is the best practice related to using the default update set

for moving customizations between instances option A merge default update

sets before moving between instances option B submit default update

set to application repository option C you should not use the default

update sets for moving between instances option D keep default update

set to maximum of 20 records for troubleshooting

purposes correct answer is option B

question is if a knowledge base has no access details specified what users are
able to read articles in the knowledge base option A itil users option B any

user with an articles perma link option C any active user option D no users

option E users with KB user role correct answer is option

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