Elvira Destia Ningsih, Amd
Padang Bukittinggi street, Padang Pariaman, West Sumatera, Indonesia
[email protected] | +62895351911509
A management professional having twelve years of in-depth experience in the
Career field of administration, facility management, sales, insurance, food and
Objective/Summary beverage and Hospitality. A fast learner, adapt achiever, and upright leader to
provide continuous development to process, meeting deliverables, as well as
streamlining of procedures to meet the demands of the business. Enthusiastic to
be on-board a company that offers a good working environment which
contributes to continuous engagement and pioneering attitude towards work.
Work Experience July 2024 to Present Guest Relation Officer cum Leader at Hotel Santika
Premiere Padang
Ensuring a positive and memorable guest experience.
Resolving guest complaints efficiently and effectively.
Maintaining high standards of customer service.
Directly supervise and manage team members, ensuring they are
performing their duties effectively and efficiently.
Motivate and inspire team members to achieve goals and maintain a
positive work environment.
March 2023 to July 2024 Senior Guest Service Agent at Revier Hotel
Dubai
Manage team by utilizing professional leadership skills.
Train all new hires on proper phone handling, POS program, guest
interactions, and hospitality.
Provide case management and document individual treatment plans
using DMH documentation format, daily supervision of adolescents
and provide crisis intervention.
July 2022 to March 2023 Guest Service Agent at Revier Hotel Dubai
Handling guest complaints and resolving issues in a timely and
professional manner
Processing payments and maintaining accurate guest records
Upselling hotel services and amenities to guests
July 2020 to June 2022 Telephone Operator at Gevora Hotel Dubai
Log all wake-up call requests and performs wake-up call services.
Provide information about hotel services to guests.
Provide paging services for hotel guests and employees.
May 2019 to Nov 2019 Account Officer (Sales) at PT. Asuransi Adira
Dinamika (Adira Insurance) Jakarta, Indonesia
Identify new revenue project.
Update internal database with account details.
Responsibility preparing sales proposal, updating internal data base with
client and contract details and conducting market research.
April 2017 to April 2019 Corporate Real Estate Officer at PT. Asuransi
Adira Dinamika (Adira Insurance) Jakarta, Indonesia.
Responsible for handling Building management
Handling administrative activities related
Review process of lease agreement with building owner and notary.
Sept 2015 to April 2017 General Service Administration at PT. Asuransi
Adira Dinamika (Adira Insurance) Jakarta, Indonesia.
Handling administrative activities related to general service Department.
Check all payment, on time as schedule.
Create and update records and databases with personnel, financial and other
data.
Sept 2012 to Sept 2015 Sales Counter cum Customer Service at PT.
Rina Mitra Raharja Bogor, Indonesia.
Updated knowledge about all the product
Handled all prospective customer correspondence, including calls, emails and
text.
Achieve the target sales.
Education Sept 2012 to Sept 2015 Diploma in Computerized Accounting Bina Sarana
Informatika University.
Skills Strong interpersonal skills required to deal effectively with colleagues and
customers.
Ability to grasp new domains / technologies within a short period.
Adaptability to work with any tough and challenging assignments.
Excellent communication skills both in person and in writing.
Dependable and able to act with discretion.
Strong ability to remain calm and solve unexpected problems.
Able to handle pressure without letting it detract from the quality of work.
leadership
PMS
Systems & Trainings
Wish net
Vicas
@Your Wish
Microsoft Office
References Avito Zulkifli
Room Division Manager/ Hotel Santika Premiere Padang
Tel : +6282345677841
