LEARNING ACTIVITY SHEET

QUARTER: 4 WEEK: 8

Name:__________________________________Score:____________________
Grade & Section _________________________Subject: ICT-9-Special Program
Name of Teacher_________________________Date: _____________________

I. Title: Diagnosing and Troubleshooting Computer Networks

II. Type of Activity: Concept notes with formative activities
LAS for summative assessment
( Written Work Performance Task)
III. MELC: Diagnose computer systems and networks following safety standards.
IV. Learning objective/s:
a. Identify common network problems.
b. Explain the proper use of network troubleshooting tools.
c. Diagnose and troubleshoot computer networks.
d. Practice occupational health and safety when diagnosing and troubleshooting
computer networks.
V. Reference/s:
Print Material/s:
 DEPARTMENT OF EDUCATION Grade 9 Information and Communication
Technology, Computer Hardware Servicing, Learning Material, pp. 204-207
Online Resource/s:
 [Link]
October22,2020
 [Link]
issues-and-how-to-resolve-them-fast/February 4, 2021

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VI. Concepts Notes with formative activities
In this activity the students will be able to learn the common network problems
and the network troubleshooting tools and materials, integrate the importance of
network diagnosis and troubleshooting.

Network Troubleshooting Tools and Materials

Network tools and materials are very important in troubleshooting networks. The
success of the task depends on the accuracy of these tools. Network troubleshooting
tools and materials include the following:
A. Cable tester or Toner probe is a two-part tool. The toner part is connected
to a cable at one end using specific adapters, such as an RJ-45, coaxial, or
metal clips. The toner generates a tone that travels the length of the cable.
LAN Tester/Cable tester is a device used for testing the network connection.

Note: You can use the link below to understand more how to use the cable
tester in testing a network cable.
[Link]

Figure 1: Cable tester

[Link]

Crimping Tool - a device used to crimp RJ45 connector to the UTP cable.

Figure 2: Crimping tool

[Link]

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 B. Wire Stripper- a tool designed to remove the protective covering off of a cable
to expose the inner wires.

Figure 3: Wire Stripper

C. Unshielded Twisted Pair (UTP) cable- A twisted-pair cable has four pair of
wires. These wires are twisted around each other to reduce crosstalk and
outside interference.
D. 8P8C connector /Registered Jack (RJ)-45 connector- a connector placed
at the end of a twisted-pair cable.

https://
[Link]/
wiki/File:UTP_cable-b

[Link]

[Link]
RamanTemre/rj-45-connector

Figure 4: UTP cable and RJ 45 connector

The UTP and RJ 45 connector is used for replacing defective network cable
and RJ 45 connector.

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Troubleshooting computer system network
Causes of Network Trouble
If a computer is unable to connect to a network or see other computers on a
network, it may be necessary to troubleshoot the network. A network may not work
because of any of the reasons below:
1. network card is not properly connected;
2. bad network card drivers or software setting;
3. firewall preventing computers from seeing each other;
4. connection related issues; and
5. bad network hardware.

Common computer network problems.

1. Unable to connect (Network Icon has X mark or Limited)
If your computer is unable to connect (Network Icon has X mark or Limited)
An x mark in the network icon indicates an unplugged network cable or
missing network card driver. A limited (exclamation point) indicates a limited
network.
Solutions:
a. First, check the cable connecting to the network card into the network hub.
b. Check the back of the computer to see if the network card light is on. No
light indicates defective network cable.
Verify connections / LEDs
Verify that the network cable is properly connected to the back of the
computer. In addition, when checking the connection of the network cable, ensure
that the LEDs on the network are properly illuminated. For example, a network card
with a solid green LED or light usually indicates that the card is either connected or
receiving a signal.
If, however, the card does not have any lights or has orange or red lights, it is
possible that either the card is bad, the card is not connected properly, or that the
card is not receiving a signal from the network.
If you are on a small or local network and have the capability of checking a
hub or switch, verify that the cables are properly connected and that the hub or
switch has power.
c. Check the network cable (use cable tester)

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 d. Check the network HUB (use multi-tester)
e. Check for missing network driver or corrupt network driver. Download and
install if missing and update deriver if needed.

Additional solutions/troubleshooting.
Adapter resources
Ensure that if this is a new network card being installed into the computer that
the card's resources are properly set and not conflicting with any hardware in the
computer.
Adapter functionality
Verify that the network card is capable of detecting or seeing itself by using
the ping command. Windows / MS-DOS users ping the computer from a MS-DOS
prompt. Unix / Linux variant users ping the computer from the shell.
To ping the card or the local host, type either ping [Link] or ping local host
This should show a listing of replies from the network card. If you receive an error or
if the transmission failed, it is likely that either the network card is not physically
installed into the computer correctly, or that the card is bad.
Firewall
If your computer network utilizes a firewall, ensure that all ports required are
open. If possible, close the firewall software program or disconnect the computer
from the firewall to ensure it is not causing the problem.
Additional time
In some cases, it may take a computer some additional time to detect or see
the network. If after booting the computer you are unable to see the network, give
the computer 2-3 minutes to detect the network. Windows users may also want to try
pressing the F5 (refresh) key when in Network neighborhood to refresh the network
connections and possibly detect the network.

2. Slow Internet Performance

Slow performance is typically due to congestion, or sometimes poor quality
connections that have corroded or otherwise deteriorated. Congestion may not be
directly related to bandwidth exhaustion, as a single overloaded port on a switch or
router can diminish network performance.

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 This can be especially true on leased lines where dedicated bandwidth is to be
expected, but speed tests indicate the network is not reaching it’s rated potential.

The Quick Fix: Use speed test websites, conducting tests from geographically
remote servers. This can pinpoint areas of congestion on the ISP’s network. In the
case of cable internet, the local network is shared amongst your neighbours,
committing your ISP to a costly bandwidth upgrade when saturation occurs. Report
your findings to your ISP so that they can take steps to resolve the issue.

3. Wireless Network Shows Signal but won't connect

Wireless networking is a terrific way to make sure that you are able to move
freely while maintaining access to your network. However, some notebooks and
computers occasionally show a strong signal from the wireless router but still don't
connect.

Solutions:
If you encounter this problem, try putting the computer right next to the
wireless router and see if it connects then. If it does, then that suggests a problem
with the system hardware. A network card occasionally receives a strong signal but
doesn't transmit as effectively. Updating the network card's drivers might solve
this problem, but it is also possible that you may need to replace the hardware
entirely should this occur.

YOU CAN DO THIS

Task 1
Directions: Read the following statements carefully. Put a checkmark (√) if you think
it is a solution to the problem, and an asterisk (*) sign if it is a cause of the problem.
___1. Reset the computers network adapter card.
___2. It is typically due to congestion, or sometimes poor quality connections that
have corroded or otherwise deteriorated.
___3. Check for missing network driver or corrupt network driver. Download and
install if missing and update deriver if needed.
___4. Perform speed test to check your internet speed.
___5. Firewall preventing computers from seeing each other.

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Task 2
Directions: Enumerate five (5) solutions if your computer is unable to connect
(Network Icon has X mark or Limited). Write your answer on the space provided.
1.
2.
3.
4.
5.

Task 3
Directions: Enumerate five (5) causes of network failures. Write your answer to the
space provided.
1.
2.
3.
4.
5.

YOU CAN DO MORE

Task 4
Directions: Identify the following and write your answer inside the box.

1. It is a device used for testing the network connection.

C R

2. It is typically due to congestion, or sometimes poor quality connections that have

corroded or otherwise deteriorated
W P

3. These wires are twisted around each other to reduce crosstalk and outside
interference.

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 P

4. It is a device used to connect or make RJ45 connector to the UTP cable.

5. The card that is responsible in connecting your computer to a network.

N d

Task 5
Directions: Complete the table below by giving two (2) possible causes of the
provided problem.
Computer Problem Causes
Computer Network Icon has X mark or 1.
Limited 2.

Task 6
Directions: Complete the table below by giving two (2) possible causes of the
provided problem.
Computer Problem Causes
1.
Slow Internet performance
2.

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CHALLENGE YOURSELF
Task 7
Directions: Complete the table below by giving the functions or use [Link] network
troubleshooting tools and materials.

Network Tools and Materials Function/Use

1.

2.

3.

4.

5.

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Task 8
Directions: Complete the table below by giving possible solutions of the provided
problem.
Computer Problem Solutions
Wireless Network Shows
Signal but won't connect

Task 9
Directions: Complete the table below by giving possible solutions of the provided
problem.
Computer Problem Solutions

Slow Internet Performance

LEVEL UP
Task 10
Directions: Create a Diagnostic Plan based on the following symptoms. (10 points
each)

List down possible components to be checked based on the symptoms.

“Computer Unable to connect to the internet.”

Task 11
Directions: Create a Diagnostic Plan based on the following symptoms. (10 points
each)

List down possible components to be checked based on the symptoms.

“Slow Internet Performance”

Task 12
Directions: Write the procedures in troubleshooting and repairing network problems.

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Rubrics for Task 12
Criteria Percentage Grade Grade
Accuracy 50 %
Adherence to the procedures 20%
Workmanship (applied safety precautions) 20%
Speed 10%

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 LEARNING ACTIVITY SHEET
QUARTER 4-WEEK 8

Name:__________________________________Score:____________________
Grade & Section _________________________Subject: ICT-9-Special Program
Name of Teacher_________________________Date: _____________________

I. Title: Diagnosing and Troubleshooting Computer Networks

II. Type of Activity: Concept notes with formative activities
LAS for summative assessment
( Written Work Performance Task)

III. MELC: Diagnose computer systems and networks following safety standards.
IV. Learning objective/s:
a. Identify common network problems.
b. Explain the proper use of network troubleshooting tools.
c. Diagnose and troubleshoot computer networks.
d. Practice occupational health and safety when diagnosing and troubleshooting
computer networks.
V. Reference/s:
Print Material/s:
 DEPARTMENT OF EDUCATION Grade 9 Information and Communication
Technology, Computer Hardware Servicing, Learning Material, pp. 204-207
Online Resource/s:
 [Link]
October22,2020
 [Link]
issues-and-how-to-resolve-them-fast/February 4, 2021

12
VI. Summative Test:
A. Directions: Enumerate five (5) causes of network failures. Write your answer to
the space provided.
1.
2.
3.
4.
5.

B. Directions: Complete the table below by giving two (2) possible causes of the
provided problem. (6-9)

Computer Problem Cause/s

6-7.
Slow Internet performance
8-9.

C. Directions: Create a Diagnostic Plan based on the following symptoms. (15

points).

List down possible components to be checked based on the symptoms.

“Computer Unable to connect to the internet.”

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