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The customer satisfaction survey for Sigma Mould & Stamping Pvt. Ltd. conducted on November 2, 2019, indicates a generally positive perception with several criteria rated as excellent. Key areas for improvement include responsiveness and handling complaints. The customer expressed a willingness to consider SMS for additional products and recommend the company to others, while suggesting timely resolution of open issues and mutual discussions on critical matters.

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7 views1 page

Conti Tech

The customer satisfaction survey for Sigma Mould & Stamping Pvt. Ltd. conducted on November 2, 2019, indicates a generally positive perception with several criteria rated as excellent. Key areas for improvement include responsiveness and handling complaints. The customer expressed a willingness to consider SMS for additional products and recommend the company to others, while suggesting timely resolution of open issues and mutual discussions on critical matters.

Uploaded by

parveen
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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CUSTOMER SATISFACTION SURVEY FORM

CUSTOMER: Sigma Mould & Stamping Pvt.Ltd. PERIOD :- FY 18-19


Date of Survey: 02.11.2019
Sent By: Aradhana Mittal
Sr. No. Perception Critaria EXCELLENT GOOD FAIR COULD BE IMPROVED FOR SMS USE
1.0 Over All Image w.r.t.
1.1 - accessibility x
1.2 - communication x
1.3 - flexibility x
1.4 - proactive behaviour x
1.5 - responsiveness x

2.0 Product and service w.r.t.

2.1 - quality x
2.2 - delivery x
2.3 - environmental profile x
3.0 Sales and support w.r.t.
3.1 - capability of employees x
3.2 - behaviour of employees x
3.3 - advice and support x
3.4 - technical documentation x
3.5 - handling complaints x
3.6 - response time x
3.7 - technical support x
4.0 Would you like to consider SMS for products other than being supplied now Yes

5.0 Would you like to recommend SMS to other organisations Yes

Comment By Customers
Please Give Suggestions for Improvement:
Any open issue (quality, commercial and related to improvements) should be close timely with proper action plan.
Discuss critical issues mutually and take concrete decision to avoid the repitition of same issue in future.

02.12.2019
EVALUATED BY.
For SMS - Summary Reviewed By: (CEO, Plant Head, Incharge Quality)
Comments :-

RATING SCALE ACCEPTANCE CRITERIA :


EXCELENT = 4 >85% = SATISFACTORY
GOOD =3 75-85% = NEEDS CORRECTIVE ACTION
FAIR =2 < 75% = CONTACT CUSTOMER FOR
IMPROVEMENT REQD = 1 RESOLVING DISSATISFACTION
CONCERNS
SM-FM-MK-03 REV. NO. 02

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