Abishek.srs@gmail.

com
Abishek R
Engineer
+91 9345751355
Hosur - 635126
https://www.linkedin.com/i
n/abishek-r-57858a224/
Career Objective
Dynamic professional with expertise in Microsoft Dynamics 365 seeking a Support
and Administration role. Dedicated to optimizing system performance and delivering
exceptional user support. Eager to contribute technical skills and passion for technology to
drive organizational success.

Work Experience
Technical Skills
Organization: Alpha Variance Solutions
 Languages:
 HTML
 CSS  Over 3 years of IT experience specializing in D365 applications and production
 MS SQL
support, including enhancement, bug fixing, and L1/L2/L3 production

operations.
 Ticketing Tools:
 Jira  Executed deployment activities for D365 Commerce and Finance and Operations
 Azure Board
across both Tier-01 and Tier-02 environments.

 Tools & IDE:  Implemented backup and restore strategies for Dynamics 365 databases in Tier-
 MS Azure
 Power Bi 1 and Tier-2 environments, ensuring data integrity, compliance, and business
 Azure DevOps
 LCS continuity.
 Power Platforms
 Visual Studio  Configured and managed Azure DevOps branches, repositories, and pipelines to
 Dynamics 365 Applications
support development workflows and automate CI/CD processes.
 MS O365 (Exchange, Teams,
AAD, Powershell)
 ZOHO (People Plus, Recruit,
 Utilized Azure DevOps Repos for effective source code management, enabling
Expense Tracker)
collaborative development and seamless integration with Dynamics 365
 Confluence Documentation
projects.

 Roles and Responsibilities:  Proficient in incident handling, deployments, and vulnerability management to
 Ticket Creation
ensure smooth production operations.
 Bug Analysis
 Incident Handling
 Skilled in using Power BI for data visualization and analytics, driving informed
 Logs Analysis
 Services Monitoring decision-making processes.
 Problem Ticket Analysis
 Designation: L1/L2 Support  Experienced in release management, monitoring activities, and providing 24x7
 Deployment of service releases,
patches, requests, and production support across development environments.
customizations
Setup/Managing  Conducted problem ticket analysis, managed deployments with application servers,

and delivered effective client interactions to resolve issues.

 Utilized a suite of Zoho tools to streamline operations, optimize workflows, and

enhance organizational efficiency.

 Hands-on experience with ticket tools like JIRA, ensuring efficient issue tracking

and management.

 Extensive expertise in Microsoft Azure, proficient in deploying and managing

cloud infrastructure using services such as Azure Virtual Machines, Azure App

Services, Azure SQL Database, Azure Functions, Azure Storage, Azure DevOps, and

Azure Active Directory.

platforms and aligning workflows for improved project management and

operational efficiency.

 Provided hands-on guidance and support to team members, facilitating

successful adoption and utilization of integrated systems.

 Collaborated closely with stakeholders to refine configurations and drive

continuous improvement aligned with organizational objectives.

 Successfully handled client interactions, resolving issues promptly and

maintaining high levels of customer satisfaction.

Certifications
Year-2023 - 24
 AZ-900: Microsoft Azure Fundamentals.
 AZ-104: Microsoft Azure Administrator.
 PL-900: Microsoft Power Platform Fundamentals.
 PL-300 Power Bi Data Analyst Associate
 MB-300: Microsoft Dynamics 365: Core Finance and Operations

Awards:
Year-2022  NSDC certification for installation technician computing and peripherals.
 Excellence Award for Zoho Implementation, Quarter 1, 2023
 Most Valuable Team Player, Quarter 3, 2023

Educational Qualification

Course Bachelor of Computer Application (BCA- Currently pursuing)

Course Completed Diploma in Computer Engineering and IT Infrastructure