Team Lead:
SL
No. Particulars Question:
Can you provide an example of a situation where you effectively communicated
complex information to team members?
Communication How did you ensure clarity and understanding, especially in a voice-oriented
1
Skills: context?
Talk about your greatest accomplishment so far.
Tell me about a time when you delivered disappointing news to someone.
1. Describe a time when you had to lead a team through a challenging project or
situation. How did you motivate and guide your team members in a voice-
oriented setting?
2. Give examples from your own experiences that show your leadership and
initiative skills.
3. Tell me about a time when you solved a problem creatively?
4. What was the most challenging part of your previous job? How did you deal
with this?
Leadership & Team 5. Give me an example of a time you went out of your way for a customer or
2
Management client?
6. What was the last difficult challenge you’ve overcome?
7. Describe a situation when the team you were a part of failed?
8. When have you been adaptable in a work situation?
9. If a member of your team was not pulling his or her weight, what would you
do?
10. Can you share an example of a critical issue you encountered in a previous
role that required quick decision-making in a voice-oriented setting? How did you
address it?
1. Share an experience where you had to implement a significant change in
processes or workflows within a voice-oriented team.
2. How did you ensure a smooth transition and maintain team morale?
3. Are you familiar with the Change Management process? How would you
request a change from your manager?
4. How do you explain to team members that they need to immediately alter a
process?
5. Describe a time when you struggled to persuade your team to modify your
goals or delegate tasks differently. What happened?
6. You’ve noticed that your sales numbers have dropped and you want to
recommend new ways to advertise your products/services. How would you
Change Management present your ideas to Sales and Marketing managers? What information would
3 you include to make an impact?
and Adaptability:
7. How do you measure the results of a modification you made? Give an
example of a time you successfully modified a regular procedure.
8. What metrics would you use to assess risk?
9. Mention a few reasons why people resist change. How can you ensure that all
processes and decisions are transparent within the organization?
10. How would you handle it if your manager asked you to implement a different
way of working but didn’t explain why?
11. What information do you include in a project plan to ensure all necessary
actions are scheduled and measured?
12. How do you react to the standard “this is how we do things” response to a
request for change?
How do you ensure that your team consistently delivers a high-quality service to
customers in a voice-oriented role? Can you provide an example of a time when
your team exceeded customer expectations?
Give me an example of one experience in your job that reflects your commitment
to customer focus?
Tell me about a time when you received a customer complaint.What did you do?
4 Customer Focus If you are asked to move to another department in the organization, which one
would you prefer? Why?
What you think is the most important change going on in your industry?
What do you do to keep current on trends and changes in your field?
Explain to me how you think [Insert company name] operates as a business?
How does your current job contribute to your company meeting the needs of its
customers? Customers frequently create a great deal of pressure.
What is your course of action when you face a problem?
Tell me about the time your organisation assigned you a task, but you lacked the
necessary skills to complete it.
5 How would you handle an unhappy and angry customer?
Tell me about the time when you faced an unexpected situation at work and how
did you solve the problem?
Problem Solving What are the distinct steps you take while making a crucial decision?
What does empathy mean to you?
When is it most important to use empathy?
6 Who inspires you most? And why?
What is the most important thing about using empathy in the workplace?
Empathy How would you describe the relationship between empathy and leadership?
Software Engineer:
Question Response Scores1-4
Competencies
Did you get a chance to visit our website?
Knowledge of
If yes, what do you understand about our
Organization
company, domain, and business?
Development What approach do you believe in Test
Approach: First, Code First, Design First?
What approach do you take for
development? What are the patterns that
have been implemented? How does
Implementation - candidate relate to business patterns and
Design Patterns technology patterns?
Technology Expertise How well does the candidate understand
Programming Stack the platform full stack?
How conversant is the candidate on the
Technology Expertise database concepts, usage, and design
Database aspects?
How good is the candidate in the usage of
Technology Expertise Source Management and Continuous
Tooling Efficiency Integration Tools?
How well does the candidate understand
Multi-tenancy, SaaS, PaaS, IaaS, Cloud
Concepts & Principles Architectures?
How do you approach unit testing? What
is the defect rate and what is the test
Quality Consciousness coverage completed?
How do you approach exception
Code Development - handling? How does the system respond
Exception Handling, to unexpected situations? When does the
Algorithms, Data candidate resort to use of algorithms and
structures data structures?
Does the candidate have exposure to
create and understand technical diagrams
Technical Diagrams - sequence, activity, state transition?
Are you part of any Technology group?
When was the last time you attended a
Presence in Social /
tech conference/Social Media platform
Professional Media
(i.e, LinkedIn, GitHub, Stack overflow)
Platform
State your contributions in Stack Overflow
& other professional media platforms?
