Salesforce AI Associate - 100 Practice Questions (Einstein & CRM AI Capabilities)

Q1. What is the primary role of Einstein in Salesforce CRM? (Variant 1)

A. Manage database backups

B. Provide cloud storage for CRM data

C. Add artificial intelligence to CRM workflows and data

D. Enable multi-factor authentication

Correct Answer: C

Explanation: Einstein enhances CRM functionality by embedding AI into the platform to automate

and predict outcomes.

Q2. Which of the following is a use case for Einstein Lead Scoring in Sales Cloud? (Variant 1)

A. Automatically assigning permissions to sales reps

B. Predicting which leads are most likely to convert

C. Sending promotional emails

D. Recommending service articles

Correct Answer: B

Explanation: Einstein Lead Scoring helps prioritize leads by predicting conversion probability.

Q3. What does Einstein Prediction Builder allow you to do? (Variant 1)

A. Predict values using predefined machine learning models without code

B. Build predictive models using Apex

C. Create predictive dashboards using Tableau only

D. Automatically import Excel sheets into Salesforce

Correct Answer: A

Explanation: Prediction Builder allows no-code predictions using Salesforce records.

Q4. How does Einstein Discovery support decision-making in Salesforce CRM? (Variant 1)
A. By sending reports via email

B. By creating record types

C. By providing explanations and recommended actions based on data patterns

D. By exporting data to external systems

Correct Answer: C

Explanation: Einstein Discovery helps users understand why things happen and what to do next.

Q5. What type of AI functionality is provided by Einstein Next Best Action? (Variant 1)

A. Predicting future revenue

B. Recommending personalized offers or actions

C. Managing data security

D. Scheduling meetings automatically

Correct Answer: B

Explanation: Einstein NBA suggests contextually relevant actions based on business rules and

predictions.

Q6. What is the primary role of Einstein in Salesforce CRM? (Variant 2)

A. Manage database backups

B. Provide cloud storage for CRM data

C. Add artificial intelligence to CRM workflows and data

D. Enable multi-factor authentication

Correct Answer: C

Explanation: Einstein enhances CRM functionality by embedding AI into the platform to automate

and predict outcomes.

Q7. Which of the following is a use case for Einstein Lead Scoring in Sales Cloud? (Variant 2)

A. Automatically assigning permissions to sales reps

B. Predicting which leads are most likely to convert

C. Sending promotional emails

D. Recommending service articles

Correct Answer: B

Explanation: Einstein Lead Scoring helps prioritize leads by predicting conversion probability.

Q8. What does Einstein Prediction Builder allow you to do? (Variant 2)

A. Predict values using predefined machine learning models without code

B. Build predictive models using Apex

C. Create predictive dashboards using Tableau only

D. Automatically import Excel sheets into Salesforce

Correct Answer: A

Explanation: Prediction Builder allows no-code predictions using Salesforce records.

Q9. How does Einstein Discovery support decision-making in Salesforce CRM? (Variant 2)

A. By sending reports via email

B. By creating record types

C. By providing explanations and recommended actions based on data patterns

D. By exporting data to external systems

Correct Answer: C

Explanation: Einstein Discovery helps users understand why things happen and what to do next.

Q10. What type of AI functionality is provided by Einstein Next Best Action? (Variant 2)

A. Predicting future revenue

B. Recommending personalized offers or actions

C. Managing data security

D. Scheduling meetings automatically

Correct Answer: B

Explanation: Einstein NBA suggests contextually relevant actions based on business rules and
predictions.

Q11. What is the primary role of Einstein in Salesforce CRM? (Variant 3)

A. Manage database backups

B. Provide cloud storage for CRM data

C. Add artificial intelligence to CRM workflows and data

D. Enable multi-factor authentication

Correct Answer: C

Explanation: Einstein enhances CRM functionality by embedding AI into the platform to automate

and predict outcomes.

Q12. Which of the following is a use case for Einstein Lead Scoring in Sales Cloud? (Variant 3)

A. Automatically assigning permissions to sales reps

B. Predicting which leads are most likely to convert

C. Sending promotional emails

D. Recommending service articles

Correct Answer: B

Explanation: Einstein Lead Scoring helps prioritize leads by predicting conversion probability.

Q13. What does Einstein Prediction Builder allow you to do? (Variant 3)

A. Predict values using predefined machine learning models without code

B. Build predictive models using Apex

C. Create predictive dashboards using Tableau only

D. Automatically import Excel sheets into Salesforce

Correct Answer: A

Explanation: Prediction Builder allows no-code predictions using Salesforce records.

Q14. How does Einstein Discovery support decision-making in Salesforce CRM? (Variant 3)

A. By sending reports via email

B. By creating record types

C. By providing explanations and recommended actions based on data patterns

D. By exporting data to external systems

Correct Answer: C

Explanation: Einstein Discovery helps users understand why things happen and what to do next.

Q15. What type of AI functionality is provided by Einstein Next Best Action? (Variant 3)

A. Predicting future revenue

B. Recommending personalized offers or actions

C. Managing data security

D. Scheduling meetings automatically

Correct Answer: B

Explanation: Einstein NBA suggests contextually relevant actions based on business rules and

predictions.

Q16. What is the primary role of Einstein in Salesforce CRM? (Variant 4)

A. Manage database backups

B. Provide cloud storage for CRM data

C. Add artificial intelligence to CRM workflows and data

D. Enable multi-factor authentication

Correct Answer: C

Explanation: Einstein enhances CRM functionality by embedding AI into the platform to automate

and predict outcomes.

Q17. Which of the following is a use case for Einstein Lead Scoring in Sales Cloud? (Variant 4)

A. Automatically assigning permissions to sales reps

B. Predicting which leads are most likely to convert

C. Sending promotional emails

D. Recommending service articles

Correct Answer: B

Explanation: Einstein Lead Scoring helps prioritize leads by predicting conversion probability.

Q18. What does Einstein Prediction Builder allow you to do? (Variant 4)

A. Predict values using predefined machine learning models without code

B. Build predictive models using Apex

C. Create predictive dashboards using Tableau only

D. Automatically import Excel sheets into Salesforce

Correct Answer: A

Explanation: Prediction Builder allows no-code predictions using Salesforce records.

Q19. How does Einstein Discovery support decision-making in Salesforce CRM? (Variant 4)

A. By sending reports via email

B. By creating record types

C. By providing explanations and recommended actions based on data patterns

D. By exporting data to external systems

Correct Answer: C

Explanation: Einstein Discovery helps users understand why things happen and what to do next.

Q20. What type of AI functionality is provided by Einstein Next Best Action? (Variant 4)

A. Predicting future revenue

B. Recommending personalized offers or actions

C. Managing data security

D. Scheduling meetings automatically

Correct Answer: B

Explanation: Einstein NBA suggests contextually relevant actions based on business rules and

predictions.
Q21. What is the primary role of Einstein in Salesforce CRM? (Variant 5)

A. Manage database backups

B. Provide cloud storage for CRM data

C. Add artificial intelligence to CRM workflows and data

D. Enable multi-factor authentication

Correct Answer: C

Explanation: Einstein enhances CRM functionality by embedding AI into the platform to automate

and predict outcomes.

Q22. Which of the following is a use case for Einstein Lead Scoring in Sales Cloud? (Variant 5)

A. Automatically assigning permissions to sales reps

B. Predicting which leads are most likely to convert

C. Sending promotional emails

D. Recommending service articles

Correct Answer: B

Explanation: Einstein Lead Scoring helps prioritize leads by predicting conversion probability.

Q23. What does Einstein Prediction Builder allow you to do? (Variant 5)

A. Predict values using predefined machine learning models without code

B. Build predictive models using Apex

C. Create predictive dashboards using Tableau only

D. Automatically import Excel sheets into Salesforce

Correct Answer: A

Explanation: Prediction Builder allows no-code predictions using Salesforce records.

Q24. How does Einstein Discovery support decision-making in Salesforce CRM? (Variant 5)

A. By sending reports via email

B. By creating record types

C. By providing explanations and recommended actions based on data patterns

D. By exporting data to external systems

Correct Answer: C

Explanation: Einstein Discovery helps users understand why things happen and what to do next.

Q25. What type of AI functionality is provided by Einstein Next Best Action? (Variant 5)

A. Predicting future revenue

B. Recommending personalized offers or actions

C. Managing data security

D. Scheduling meetings automatically

Correct Answer: B

Explanation: Einstein NBA suggests contextually relevant actions based on business rules and

predictions.

Q26. What is the primary role of Einstein in Salesforce CRM? (Variant 6)

A. Manage database backups

B. Provide cloud storage for CRM data

C. Add artificial intelligence to CRM workflows and data

D. Enable multi-factor authentication

Correct Answer: C

Explanation: Einstein enhances CRM functionality by embedding AI into the platform to automate

and predict outcomes.

Q27. Which of the following is a use case for Einstein Lead Scoring in Sales Cloud? (Variant 6)

A. Automatically assigning permissions to sales reps

B. Predicting which leads are most likely to convert

C. Sending promotional emails

D. Recommending service articles

Correct Answer: B

Explanation: Einstein Lead Scoring helps prioritize leads by predicting conversion probability.

Q28. What does Einstein Prediction Builder allow you to do? (Variant 6)

A. Predict values using predefined machine learning models without code

B. Build predictive models using Apex

C. Create predictive dashboards using Tableau only

D. Automatically import Excel sheets into Salesforce

Correct Answer: A

Explanation: Prediction Builder allows no-code predictions using Salesforce records.

Q29. How does Einstein Discovery support decision-making in Salesforce CRM? (Variant 6)

A. By sending reports via email

B. By creating record types

C. By providing explanations and recommended actions based on data patterns

D. By exporting data to external systems

Correct Answer: C

Explanation: Einstein Discovery helps users understand why things happen and what to do next.

Q30. What type of AI functionality is provided by Einstein Next Best Action? (Variant 6)

A. Predicting future revenue

B. Recommending personalized offers or actions

C. Managing data security

D. Scheduling meetings automatically

Correct Answer: B

Explanation: Einstein NBA suggests contextually relevant actions based on business rules and

predictions.

Q31. What is the primary role of Einstein in Salesforce CRM? (Variant 7)

A. Manage database backups

B. Provide cloud storage for CRM data

C. Add artificial intelligence to CRM workflows and data

D. Enable multi-factor authentication

Correct Answer: C

Explanation: Einstein enhances CRM functionality by embedding AI into the platform to automate

and predict outcomes.

Q32. Which of the following is a use case for Einstein Lead Scoring in Sales Cloud? (Variant 7)

A. Automatically assigning permissions to sales reps

B. Predicting which leads are most likely to convert

C. Sending promotional emails

D. Recommending service articles

Correct Answer: B

Explanation: Einstein Lead Scoring helps prioritize leads by predicting conversion probability.

Q33. What does Einstein Prediction Builder allow you to do? (Variant 7)

A. Predict values using predefined machine learning models without code

B. Build predictive models using Apex

C. Create predictive dashboards using Tableau only

D. Automatically import Excel sheets into Salesforce

Correct Answer: A

Explanation: Prediction Builder allows no-code predictions using Salesforce records.

Q34. How does Einstein Discovery support decision-making in Salesforce CRM? (Variant 7)

A. By sending reports via email

B. By creating record types

C. By providing explanations and recommended actions based on data patterns

D. By exporting data to external systems

Correct Answer: C

Explanation: Einstein Discovery helps users understand why things happen and what to do next.

Q35. What type of AI functionality is provided by Einstein Next Best Action? (Variant 7)

A. Predicting future revenue

B. Recommending personalized offers or actions

C. Managing data security

D. Scheduling meetings automatically

Correct Answer: B

Explanation: Einstein NBA suggests contextually relevant actions based on business rules and

predictions.

Q36. What is the primary role of Einstein in Salesforce CRM? (Variant 8)

A. Manage database backups

B. Provide cloud storage for CRM data

C. Add artificial intelligence to CRM workflows and data

D. Enable multi-factor authentication

Correct Answer: C

Explanation: Einstein enhances CRM functionality by embedding AI into the platform to automate

and predict outcomes.

Q37. Which of the following is a use case for Einstein Lead Scoring in Sales Cloud? (Variant 8)

A. Automatically assigning permissions to sales reps

B. Predicting which leads are most likely to convert

C. Sending promotional emails

D. Recommending service articles

Correct Answer: B
Explanation: Einstein Lead Scoring helps prioritize leads by predicting conversion probability.

Q38. What does Einstein Prediction Builder allow you to do? (Variant 8)

A. Predict values using predefined machine learning models without code

B. Build predictive models using Apex

C. Create predictive dashboards using Tableau only

D. Automatically import Excel sheets into Salesforce

Correct Answer: A

Explanation: Prediction Builder allows no-code predictions using Salesforce records.

Q39. How does Einstein Discovery support decision-making in Salesforce CRM? (Variant 8)

A. By sending reports via email

B. By creating record types

C. By providing explanations and recommended actions based on data patterns

D. By exporting data to external systems

Correct Answer: C

Explanation: Einstein Discovery helps users understand why things happen and what to do next.

Q40. What type of AI functionality is provided by Einstein Next Best Action? (Variant 8)

A. Predicting future revenue

B. Recommending personalized offers or actions

C. Managing data security

D. Scheduling meetings automatically

Correct Answer: B

Explanation: Einstein NBA suggests contextually relevant actions based on business rules and

predictions.

Q41. What is the primary role of Einstein in Salesforce CRM? (Variant 9)

A. Manage database backups

B. Provide cloud storage for CRM data

C. Add artificial intelligence to CRM workflows and data

D. Enable multi-factor authentication

Correct Answer: C

Explanation: Einstein enhances CRM functionality by embedding AI into the platform to automate

and predict outcomes.

Q42. Which of the following is a use case for Einstein Lead Scoring in Sales Cloud? (Variant 9)

A. Automatically assigning permissions to sales reps

B. Predicting which leads are most likely to convert

C. Sending promotional emails

D. Recommending service articles

Correct Answer: B

Explanation: Einstein Lead Scoring helps prioritize leads by predicting conversion probability.

Q43. What does Einstein Prediction Builder allow you to do? (Variant 9)

A. Predict values using predefined machine learning models without code

B. Build predictive models using Apex

C. Create predictive dashboards using Tableau only

D. Automatically import Excel sheets into Salesforce

Correct Answer: A

Explanation: Prediction Builder allows no-code predictions using Salesforce records.

Q44. How does Einstein Discovery support decision-making in Salesforce CRM? (Variant 9)

A. By sending reports via email

B. By creating record types

C. By providing explanations and recommended actions based on data patterns

D. By exporting data to external systems

Correct Answer: C

Explanation: Einstein Discovery helps users understand why things happen and what to do next.

Q45. What type of AI functionality is provided by Einstein Next Best Action? (Variant 9)

A. Predicting future revenue

B. Recommending personalized offers or actions

C. Managing data security

D. Scheduling meetings automatically

Correct Answer: B

Explanation: Einstein NBA suggests contextually relevant actions based on business rules and

predictions.

Q46. What is the primary role of Einstein in Salesforce CRM? (Variant 10)

A. Manage database backups

B. Provide cloud storage for CRM data

C. Add artificial intelligence to CRM workflows and data

D. Enable multi-factor authentication

Correct Answer: C

Explanation: Einstein enhances CRM functionality by embedding AI into the platform to automate

and predict outcomes.

Q47. Which of the following is a use case for Einstein Lead Scoring in Sales Cloud? (Variant 10)

A. Automatically assigning permissions to sales reps

B. Predicting which leads are most likely to convert

C. Sending promotional emails

D. Recommending service articles

Correct Answer: B

Explanation: Einstein Lead Scoring helps prioritize leads by predicting conversion probability.
Q48. What does Einstein Prediction Builder allow you to do? (Variant 10)

A. Predict values using predefined machine learning models without code

B. Build predictive models using Apex

C. Create predictive dashboards using Tableau only

D. Automatically import Excel sheets into Salesforce

Correct Answer: A

Explanation: Prediction Builder allows no-code predictions using Salesforce records.

Q49. How does Einstein Discovery support decision-making in Salesforce CRM? (Variant 10)

A. By sending reports via email

B. By creating record types

C. By providing explanations and recommended actions based on data patterns

D. By exporting data to external systems

Correct Answer: C

Explanation: Einstein Discovery helps users understand why things happen and what to do next.

Q50. What type of AI functionality is provided by Einstein Next Best Action? (Variant 10)

A. Predicting future revenue

B. Recommending personalized offers or actions

C. Managing data security

D. Scheduling meetings automatically

Correct Answer: B

Explanation: Einstein NBA suggests contextually relevant actions based on business rules and

predictions.

Q51. What is the primary role of Einstein in Salesforce CRM? (Variant 11)

A. Manage database backups

B. Provide cloud storage for CRM data

C. Add artificial intelligence to CRM workflows and data

D. Enable multi-factor authentication

Correct Answer: C

Explanation: Einstein enhances CRM functionality by embedding AI into the platform to automate

and predict outcomes.

Q52. Which of the following is a use case for Einstein Lead Scoring in Sales Cloud? (Variant 11)

A. Automatically assigning permissions to sales reps

B. Predicting which leads are most likely to convert

C. Sending promotional emails

D. Recommending service articles

Correct Answer: B

Explanation: Einstein Lead Scoring helps prioritize leads by predicting conversion probability.

Q53. What does Einstein Prediction Builder allow you to do? (Variant 11)

A. Predict values using predefined machine learning models without code

B. Build predictive models using Apex

C. Create predictive dashboards using Tableau only

D. Automatically import Excel sheets into Salesforce

Correct Answer: A

Explanation: Prediction Builder allows no-code predictions using Salesforce records.

Q54. How does Einstein Discovery support decision-making in Salesforce CRM? (Variant 11)

A. By sending reports via email

B. By creating record types

C. By providing explanations and recommended actions based on data patterns

D. By exporting data to external systems

Correct Answer: C
Explanation: Einstein Discovery helps users understand why things happen and what to do next.

Q55. What type of AI functionality is provided by Einstein Next Best Action? (Variant 11)

A. Predicting future revenue

B. Recommending personalized offers or actions

C. Managing data security

D. Scheduling meetings automatically

Correct Answer: B

Explanation: Einstein NBA suggests contextually relevant actions based on business rules and

predictions.

Q56. What is the primary role of Einstein in Salesforce CRM? (Variant 12)

A. Manage database backups

B. Provide cloud storage for CRM data

C. Add artificial intelligence to CRM workflows and data

D. Enable multi-factor authentication

Correct Answer: C

Explanation: Einstein enhances CRM functionality by embedding AI into the platform to automate

and predict outcomes.

Q57. Which of the following is a use case for Einstein Lead Scoring in Sales Cloud? (Variant 12)

A. Automatically assigning permissions to sales reps

B. Predicting which leads are most likely to convert

C. Sending promotional emails

D. Recommending service articles

Correct Answer: B

Explanation: Einstein Lead Scoring helps prioritize leads by predicting conversion probability.

Q58. What does Einstein Prediction Builder allow you to do? (Variant 12)
A. Predict values using predefined machine learning models without code

B. Build predictive models using Apex

C. Create predictive dashboards using Tableau only

D. Automatically import Excel sheets into Salesforce

Correct Answer: A

Explanation: Prediction Builder allows no-code predictions using Salesforce records.

Q59. How does Einstein Discovery support decision-making in Salesforce CRM? (Variant 12)

A. By sending reports via email

B. By creating record types

C. By providing explanations and recommended actions based on data patterns

D. By exporting data to external systems

Correct Answer: C

Explanation: Einstein Discovery helps users understand why things happen and what to do next.

Q60. What type of AI functionality is provided by Einstein Next Best Action? (Variant 12)

A. Predicting future revenue

B. Recommending personalized offers or actions

C. Managing data security

D. Scheduling meetings automatically

Correct Answer: B

Explanation: Einstein NBA suggests contextually relevant actions based on business rules and

predictions.

Q61. What is the primary role of Einstein in Salesforce CRM? (Variant 13)

A. Manage database backups

B. Provide cloud storage for CRM data

C. Add artificial intelligence to CRM workflows and data

D. Enable multi-factor authentication

Correct Answer: C

Explanation: Einstein enhances CRM functionality by embedding AI into the platform to automate

and predict outcomes.

Q62. Which of the following is a use case for Einstein Lead Scoring in Sales Cloud? (Variant 13)

A. Automatically assigning permissions to sales reps

B. Predicting which leads are most likely to convert

C. Sending promotional emails

D. Recommending service articles

Correct Answer: B

Explanation: Einstein Lead Scoring helps prioritize leads by predicting conversion probability.

Q63. What does Einstein Prediction Builder allow you to do? (Variant 13)

A. Predict values using predefined machine learning models without code

B. Build predictive models using Apex

C. Create predictive dashboards using Tableau only

D. Automatically import Excel sheets into Salesforce

Correct Answer: A

Explanation: Prediction Builder allows no-code predictions using Salesforce records.

Q64. How does Einstein Discovery support decision-making in Salesforce CRM? (Variant 13)

A. By sending reports via email

B. By creating record types

C. By providing explanations and recommended actions based on data patterns

D. By exporting data to external systems

Correct Answer: C

Explanation: Einstein Discovery helps users understand why things happen and what to do next.
Q65. What type of AI functionality is provided by Einstein Next Best Action? (Variant 13)

A. Predicting future revenue

B. Recommending personalized offers or actions

C. Managing data security

D. Scheduling meetings automatically

Correct Answer: B

Explanation: Einstein NBA suggests contextually relevant actions based on business rules and

predictions.

Q66. What is the primary role of Einstein in Salesforce CRM? (Variant 14)

A. Manage database backups

B. Provide cloud storage for CRM data

C. Add artificial intelligence to CRM workflows and data

D. Enable multi-factor authentication

Correct Answer: C

Explanation: Einstein enhances CRM functionality by embedding AI into the platform to automate

and predict outcomes.

Q67. Which of the following is a use case for Einstein Lead Scoring in Sales Cloud? (Variant 14)

A. Automatically assigning permissions to sales reps

B. Predicting which leads are most likely to convert

C. Sending promotional emails

D. Recommending service articles

Correct Answer: B

Explanation: Einstein Lead Scoring helps prioritize leads by predicting conversion probability.

Q68. What does Einstein Prediction Builder allow you to do? (Variant 14)

A. Predict values using predefined machine learning models without code

B. Build predictive models using Apex

C. Create predictive dashboards using Tableau only

D. Automatically import Excel sheets into Salesforce

Correct Answer: A

Explanation: Prediction Builder allows no-code predictions using Salesforce records.

Q69. How does Einstein Discovery support decision-making in Salesforce CRM? (Variant 14)

A. By sending reports via email

B. By creating record types

C. By providing explanations and recommended actions based on data patterns

D. By exporting data to external systems

Correct Answer: C

Explanation: Einstein Discovery helps users understand why things happen and what to do next.

Q70. What type of AI functionality is provided by Einstein Next Best Action? (Variant 14)

A. Predicting future revenue

B. Recommending personalized offers or actions

C. Managing data security

D. Scheduling meetings automatically

Correct Answer: B

Explanation: Einstein NBA suggests contextually relevant actions based on business rules and

predictions.

Q71. What is the primary role of Einstein in Salesforce CRM? (Variant 15)

A. Manage database backups

B. Provide cloud storage for CRM data

C. Add artificial intelligence to CRM workflows and data

D. Enable multi-factor authentication

Correct Answer: C

Explanation: Einstein enhances CRM functionality by embedding AI into the platform to automate

and predict outcomes.

Q72. Which of the following is a use case for Einstein Lead Scoring in Sales Cloud? (Variant 15)

A. Automatically assigning permissions to sales reps

B. Predicting which leads are most likely to convert

C. Sending promotional emails

D. Recommending service articles

Correct Answer: B

Explanation: Einstein Lead Scoring helps prioritize leads by predicting conversion probability.

Q73. What does Einstein Prediction Builder allow you to do? (Variant 15)

A. Predict values using predefined machine learning models without code

B. Build predictive models using Apex

C. Create predictive dashboards using Tableau only

D. Automatically import Excel sheets into Salesforce

Correct Answer: A

Explanation: Prediction Builder allows no-code predictions using Salesforce records.

Q74. How does Einstein Discovery support decision-making in Salesforce CRM? (Variant 15)

A. By sending reports via email

B. By creating record types

C. By providing explanations and recommended actions based on data patterns

D. By exporting data to external systems

Correct Answer: C

Explanation: Einstein Discovery helps users understand why things happen and what to do next.

Q75. What type of AI functionality is provided by Einstein Next Best Action? (Variant 15)
A. Predicting future revenue

B. Recommending personalized offers or actions

C. Managing data security

D. Scheduling meetings automatically

Correct Answer: B

Explanation: Einstein NBA suggests contextually relevant actions based on business rules and

predictions.

Q76. What is the primary role of Einstein in Salesforce CRM? (Variant 16)

A. Manage database backups

B. Provide cloud storage for CRM data

C. Add artificial intelligence to CRM workflows and data

D. Enable multi-factor authentication

Correct Answer: C

Explanation: Einstein enhances CRM functionality by embedding AI into the platform to automate

and predict outcomes.

Q77. Which of the following is a use case for Einstein Lead Scoring in Sales Cloud? (Variant 16)

A. Automatically assigning permissions to sales reps

B. Predicting which leads are most likely to convert

C. Sending promotional emails

D. Recommending service articles

Correct Answer: B

Explanation: Einstein Lead Scoring helps prioritize leads by predicting conversion probability.

Q78. What does Einstein Prediction Builder allow you to do? (Variant 16)

A. Predict values using predefined machine learning models without code

B. Build predictive models using Apex

C. Create predictive dashboards using Tableau only

D. Automatically import Excel sheets into Salesforce

Correct Answer: A

Explanation: Prediction Builder allows no-code predictions using Salesforce records.

Q79. How does Einstein Discovery support decision-making in Salesforce CRM? (Variant 16)

A. By sending reports via email

B. By creating record types

C. By providing explanations and recommended actions based on data patterns

D. By exporting data to external systems

Correct Answer: C

Explanation: Einstein Discovery helps users understand why things happen and what to do next.

Q80. What type of AI functionality is provided by Einstein Next Best Action? (Variant 16)

A. Predicting future revenue

B. Recommending personalized offers or actions

C. Managing data security

D. Scheduling meetings automatically

Correct Answer: B

Explanation: Einstein NBA suggests contextually relevant actions based on business rules and

predictions.

Q81. What is the primary role of Einstein in Salesforce CRM? (Variant 17)

A. Manage database backups

B. Provide cloud storage for CRM data

C. Add artificial intelligence to CRM workflows and data

D. Enable multi-factor authentication

Correct Answer: C
Explanation: Einstein enhances CRM functionality by embedding AI into the platform to automate

and predict outcomes.

Q82. Which of the following is a use case for Einstein Lead Scoring in Sales Cloud? (Variant 17)

A. Automatically assigning permissions to sales reps

B. Predicting which leads are most likely to convert

C. Sending promotional emails

D. Recommending service articles

Correct Answer: B

Explanation: Einstein Lead Scoring helps prioritize leads by predicting conversion probability.

Q83. What does Einstein Prediction Builder allow you to do? (Variant 17)

A. Predict values using predefined machine learning models without code

B. Build predictive models using Apex

C. Create predictive dashboards using Tableau only

D. Automatically import Excel sheets into Salesforce

Correct Answer: A

Explanation: Prediction Builder allows no-code predictions using Salesforce records.

Q84. How does Einstein Discovery support decision-making in Salesforce CRM? (Variant 17)

A. By sending reports via email

B. By creating record types

C. By providing explanations and recommended actions based on data patterns

D. By exporting data to external systems

Correct Answer: C

Explanation: Einstein Discovery helps users understand why things happen and what to do next.

Q85. What type of AI functionality is provided by Einstein Next Best Action? (Variant 17)

A. Predicting future revenue

B. Recommending personalized offers or actions

C. Managing data security

D. Scheduling meetings automatically

Correct Answer: B

Explanation: Einstein NBA suggests contextually relevant actions based on business rules and

predictions.

Q86. What is the primary role of Einstein in Salesforce CRM? (Variant 18)

A. Manage database backups

B. Provide cloud storage for CRM data

C. Add artificial intelligence to CRM workflows and data

D. Enable multi-factor authentication

Correct Answer: C

Explanation: Einstein enhances CRM functionality by embedding AI into the platform to automate

and predict outcomes.

Q87. Which of the following is a use case for Einstein Lead Scoring in Sales Cloud? (Variant 18)

A. Automatically assigning permissions to sales reps

B. Predicting which leads are most likely to convert

C. Sending promotional emails

D. Recommending service articles

Correct Answer: B

Explanation: Einstein Lead Scoring helps prioritize leads by predicting conversion probability.

Q88. What does Einstein Prediction Builder allow you to do? (Variant 18)

A. Predict values using predefined machine learning models without code

B. Build predictive models using Apex

C. Create predictive dashboards using Tableau only

D. Automatically import Excel sheets into Salesforce

Correct Answer: A

Explanation: Prediction Builder allows no-code predictions using Salesforce records.

Q89. How does Einstein Discovery support decision-making in Salesforce CRM? (Variant 18)

A. By sending reports via email

B. By creating record types

C. By providing explanations and recommended actions based on data patterns

D. By exporting data to external systems

Correct Answer: C

Explanation: Einstein Discovery helps users understand why things happen and what to do next.

Q90. What type of AI functionality is provided by Einstein Next Best Action? (Variant 18)

A. Predicting future revenue

B. Recommending personalized offers or actions

C. Managing data security

D. Scheduling meetings automatically

Correct Answer: B

Explanation: Einstein NBA suggests contextually relevant actions based on business rules and

predictions.

Q91. What is the primary role of Einstein in Salesforce CRM? (Variant 19)

A. Manage database backups

B. Provide cloud storage for CRM data

C. Add artificial intelligence to CRM workflows and data

D. Enable multi-factor authentication

Correct Answer: C

Explanation: Einstein enhances CRM functionality by embedding AI into the platform to automate
and predict outcomes.

Q92. Which of the following is a use case for Einstein Lead Scoring in Sales Cloud? (Variant 19)

A. Automatically assigning permissions to sales reps

B. Predicting which leads are most likely to convert

C. Sending promotional emails

D. Recommending service articles

Correct Answer: B

Explanation: Einstein Lead Scoring helps prioritize leads by predicting conversion probability.

Q93. What does Einstein Prediction Builder allow you to do? (Variant 19)

A. Predict values using predefined machine learning models without code

B. Build predictive models using Apex

C. Create predictive dashboards using Tableau only

D. Automatically import Excel sheets into Salesforce

Correct Answer: A

Explanation: Prediction Builder allows no-code predictions using Salesforce records.

Q94. How does Einstein Discovery support decision-making in Salesforce CRM? (Variant 19)

A. By sending reports via email

B. By creating record types

C. By providing explanations and recommended actions based on data patterns

D. By exporting data to external systems

Correct Answer: C

Explanation: Einstein Discovery helps users understand why things happen and what to do next.

Q95. What type of AI functionality is provided by Einstein Next Best Action? (Variant 19)

A. Predicting future revenue

B. Recommending personalized offers or actions

C. Managing data security

D. Scheduling meetings automatically

Correct Answer: B

Explanation: Einstein NBA suggests contextually relevant actions based on business rules and

predictions.

Q96. What is the primary role of Einstein in Salesforce CRM? (Variant 20)

A. Manage database backups

B. Provide cloud storage for CRM data

C. Add artificial intelligence to CRM workflows and data

D. Enable multi-factor authentication

Correct Answer: C

Explanation: Einstein enhances CRM functionality by embedding AI into the platform to automate

and predict outcomes.

Q97. Which of the following is a use case for Einstein Lead Scoring in Sales Cloud? (Variant 20)

A. Automatically assigning permissions to sales reps

B. Predicting which leads are most likely to convert

C. Sending promotional emails

D. Recommending service articles

Correct Answer: B

Explanation: Einstein Lead Scoring helps prioritize leads by predicting conversion probability.

Q98. What does Einstein Prediction Builder allow you to do? (Variant 20)

A. Predict values using predefined machine learning models without code

B. Build predictive models using Apex

C. Create predictive dashboards using Tableau only

D. Automatically import Excel sheets into Salesforce

Correct Answer: A

Explanation: Prediction Builder allows no-code predictions using Salesforce records.

Q99. How does Einstein Discovery support decision-making in Salesforce CRM? (Variant 20)

A. By sending reports via email

B. By creating record types

C. By providing explanations and recommended actions based on data patterns

D. By exporting data to external systems

Correct Answer: C

Explanation: Einstein Discovery helps users understand why things happen and what to do next.

Q100. What type of AI functionality is provided by Einstein Next Best Action? (Variant 20)

A. Predicting future revenue

B. Recommending personalized offers or actions

C. Managing data security

D. Scheduling meetings automatically

Correct Answer: B

Explanation: Einstein NBA suggests contextually relevant actions based on business rules and

predictions.