TABLE SET UP (FIFO) first in first out
American set –up
• Centerpiece
• Salt and pepper shaker
• Show base/charger plate
• Dinner knife( right side )
• Dinner fork ( left side)
• Water goblet
• Table napkin cloth
• Coffee cup with saucer
• Bread plate with butter spreader
RUSSIAN SET UP ( FULL SET-UP)
• Centerpiece
• Salt and pepper shaker
• Show base/charger plate( only)
• Dinner plate
• Fish plate
• Salad plate
• Soup bowl with underliner
• Side plate
CUTLERIES
• Dinner knife with dinner fork
• Fish knife with fish fork
• Salad knife with salad fork
• Soup spoon
• Butter spreader
• Dessert spoon and fork
• Teaspoon
GLASSWARE
• Water goblet
• Champagne flute glass
• White wine glass
• Red wine glass
• Cups and saucer
FRENCH SET UP
• Center piece
• Salt and Pepper shaker
• Show base plate with table napkin cloth
CUTLERIES
• Dinner knife
• Dinner fork
• Fish knife
• Fish fork
• Salad knife
• Salad fork
• Soup spoon
• Teaspoon ( yung parang pang dessert na )
Glassware
• Water Goblet
• Champagne Glass
• White wine glass
• Red wine glass
• Demitasse ( yung sobrang liit na coffee cup )
ALA CARTE SET UP
• Centerpiece
• Salt and pepper shaker
• Show base/charger plate
CUTLERIES
• Dinner knife with dinner fork
• Fish knife with fish fork
• Salad knife with salad fork
• Escargot ( wala sa set up ni Ma’am )
• Soup spoon
• Butter spreader
• Dessert spoon and fork
• Teaspoon
GLASSWARE
• Water goblet
• White wine glass
• Red wine glass
• Champagne flute glass
• High ball glass
• Collins glass
• Cups and saucer
Table napkin
7 basic
1. Pyramid
2. Elephant
3. Candle
4. Double candle
5. Standing pan
6. Bamboo
7. Sail boat
3 special
8. Lotus
9. Bishop hat
10. Bird’s of paradise
RESTAURANT TABLE RESERVATION
Conversation
Receiver : ‘Good morning, IVG Restaurant, I’m Apple
How may I help you?
Guest : ;” I Would like to make a table reservation
please”.
Receiver: ; ‘Certainly Ma’am ,whom am I speaking to?
Guest : Mariella Santiago
Receiver : Ms. Mariella should I make table reservation in
your name?
Guest : ‘Yes’
Receiver : ‘ When do you want the reservation, Ma’am?
Guest : ‘For tonight
Receiver: ‘For how many people, Ms. Mariella?
Guest : 1 person only
Receiver; ‘What time?
Guest : ‘Eight p.m”
Receiver ; ‘Would you like a smoking or non-smoking
area?
Guest” Non-smoking.
Receiver” ‘May I repeat your table booking?
Guest ; ‘okay
Receiver: Ma’am you want a table reservation at eight
p.m for 1 person only in the non-smoking area under your
name Ms. Mariella Santiago
Guest : ‘Yes
Receiver; ‘Thank you for calling IVG Restaurant. We look
forward in welcoming you”.
Guest ; ‘Thanks.
Welcoming and assisting the guest
R: Good day Ma’am, welcome to IVG restaurant. Table for
how many?
G; Good day, I have a table reservation under the name
of Vanessa Ramoso.
R; Okay ma’am For a while, please take your seat as I
confirm your reservation.
G: Okay, thank you!
(check kuno sa laptop)
R: Hello ma’am! Your reservation was confirmed, you
have a table reservation good for 1 person only in a non
smoking area, this way please.
Waiter ;( assist the guest, pull the chair) Good day Ma’am
I’m Apple your waiter for today, may I present to you our
menu for your selection.
G: Sure
( after a couple of seconds) ‘
G: Excuse me miss.
Waiter: excuse me Ma’am are you ready to order?
G; yes
W: Can I take your order ma’am?
G: Yes, Can I have a Crab Bisque and Cesar Salad. And a
Braised Salmon and Ribeye steak for my main dish.
( small notebook and pen pang jot down nang order
kuno).
W: How would you like your steak Ma’am. Rare, medium
rare or well done?
G: I would like it in a medium rare.
W: Okay Ma’am. How about for your dessert Ma’am?
Would you like to try our best seller Molten Chocolate
Lava Cake?
G: I would love to try it.
W; How about wine Ma’am? Our house wine pairs really
well with your order which is a Ribeye steak, would you
like a glass with your meal?
G; ok
W; Okay Ma’am can I repeat your orders?
G: Go ahead.
W: Thank you ma’am! For starters you will have a Crab
Bisque. You also ordered a Cesar Salad. For fish you
ordered braised salmon. And a Ribeye steak for the main
dish. For dessert you’ll have a Molten chocolate lava
cake, and lastly you add a glass of red wine that gets well
with your Ribeye steak. Is the order correct?
G: yes it’s correct!
W: Thank you ma’am! Can I get the menu, please?
W: excuse me Ma’am, would you like some water? (If yes
pour water on the water goblet)
W: Can I lay the table napkin on your lap?
G: No, I can handle it (while smiling)
W: Here is your Bread and butter.
G: thank you!
Waiter ; (Right side) excuse me Ma’am here is your Crab
Bisque
Guest: (pick up the soup spoon and place it on the soup
underliner)
Waiter; ( bashing out ,left side of the guest) excuse me
Ma’am are you done may I take the soiled dish,?
W: Here is your Cesar Salad Ma’am.
W: for fish here is your braised salmon. Please enjoy!
W: (bashing out the the fish dish) Ma’am, here is your
main dish: a medium-rare ribeye steak.
Wine Presentation
Wine butler; good day Ma’am I’m Apple your wine butler
for today. May I present to you Merlah a red wine from
Greece with an alcohol content of 13.5% by volume.
Would you like to smell the cork? Or would you like a
glass instead.
G: I prefer a glass, please.
Pour wine in wine glass( depend on wine to present,white
wine-white wine glass,red wine-red wine glass)
( DO NOT LEAVE THE WINE BOTTLE IN TABLE) SERVING OF
WINE PER GLASS
GUEST: bill please
Waiter: ( bill folder) here is your bill Ma’am. I received 1
thousand. I’ll be back for your change and receipt .
GUEST; ( get the table napkin on lap and place it on the
table)
Waiter; Thank you for dining with us, hope to see you
again, may I assist you to the exit( help them if they have
a luggage )
G: sure please, thank you
W: This way please.
Sequence of room service
Telephone etiquette
r- good day room service Apple speaking, how may I help
you?
G -good day, I would like to order american breakfast
R -may I get your name and room number,?
G- I’m Mariella Santiago and my room number is 102
R- Can I have your order now Ma’am
G- I would like to order hotcake with maple syrup and
fresh orange and mango juice
R- noted, you ordered american breakfast that consist of
hotcake, with maple syrup and a glass of fresh orange
and mango juice. Would you like to try our tropical fruits,?
G- no thanks
R – Ma’am you ordered American Breakfast consisting of
hotcake with maple syrup and a glass of fresh orange and
mango juice and for the mode of payment would you pay
it cash or room charge
G-room charge
R- okay, is there anything else?
G – none
R – your food will be deliver upon preparation, have a
nice day..
Room delivery
Knock3x and say ‘room service
Ask permission to come in,
W- good day, here is your room service order, may I come
in?
G- yes please
W- where would I set up your food, should I place it on
your bed or leave in trolley?
G- just leave it on trolley
W- here is your bill and receipt, please sign it.
By the way, when should I come back to get the soiled
dish,
G -after an hour
W-Thank you for staying with us, have a nice day
