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Waitress CV

Teresia Wanjiru Gakuya is an experienced waitress known for delivering exceptional customer service and managing multiple tables efficiently. She has worked at Pronto Restaurant Nairobi since 2021 and previously at Blue Springs from 2011 to 2023, demonstrating strong communication skills and a commitment to guest satisfaction. Teresia holds a diploma in Food and Beverage Service and possesses various certifications, including First Aid and MS Office.

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Andrew Saka
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77 views1 page

Waitress CV

Teresia Wanjiru Gakuya is an experienced waitress known for delivering exceptional customer service and managing multiple tables efficiently. She has worked at Pronto Restaurant Nairobi since 2021 and previously at Blue Springs from 2011 to 2023, demonstrating strong communication skills and a commitment to guest satisfaction. Teresia holds a diploma in Food and Beverage Service and possesses various certifications, including First Aid and MS Office.

Uploaded by

Andrew Saka
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd

TERESIA WANJIRU GAKUYA

SEASONED WAITRESS

PROFILE
I am a great waitress because I deliver exceptional customer service with a
CONTACT warm smile and positive attitude. I anticipate guests' needs, manage multiple
tables efficiently, and ensure every dining experience is enjoyable. My strong
+254-727-790-654
communication skills, attention to detail, and teamwork make me reliable and
[email protected] adaptable in fast-paced environments. I consistently leave customers satisfied
and eager to return.
Kiambu, Kenya
WORK EXPERIENCE
EDUCATION Pronto Restaurant Nairobi 2021 TO DATE
Waitress
First Aid Course at Avenue Rescue Welcoming and seating guests in a polite and professional manner.
Presenting menus and offering recommendations on food and
Center
beverages.
Basic life support at AAH American
Taking accurate food and drink orders and entering them into the
Heart Association system.
Driving license Serving meals and drinks promptly and ensuring guest satisfaction.
Checking in with guests to ensure everything is to their liking.
UK English Test
Handling guest complaints calmly and resolving issues efficiently.
Housekeeping Maintaining the cleanliness of tables and dining area before, during,
2013-Utalii College-Diploma in Food and after service.
and Beverage Service and Sales Processing payments, issuing receipts, and balancing transactions.
2003-2004 ANEX Computer School
Collaborating with kitchen and bar staff to ensure smooth service flow.
Upselling menu items and promotions to boost sales and enhance
MS Office Certification
guest experience.
1999-2002-Lereshwa High School-
Kenya Certificate of Secondary Blue Springs 2011- 2023
Education Waitress
1991-1998-Kabati Primary School- Following hotel hygiene and safety standards consistently.
Kenya Certificate of Primary Assisting with event setup or buffet service during special functions.
Monitoring guest needs throughout the dining experience and
Education
responding promptly.
SKILLS Polishing cutlery and glassware to ensure presentation standards are
met.
Customer Service
Replenishing condiments, napkins, and table supplies as needed.
Multitasking Assisting in training new waitstaff by demonstrating service
Teamwork procedures.
Time Management
Handling room service orders and delivering them efficiently to guest
rooms.
Problem Solving Coordinating with the front desk and kitchen for special guest
Effective Communication requests.
Critical Thinking Reporting equipment or maintenance issues to the appropriate
department.
Contributing to a positive team environment through effective
LANGUAGES communication and cooperation.
English (Fluent)
Swahili (Fluent) REFERENCE
To be provided on request

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