Welcome to Al Rajhi Takaful!
We are happy to be your trusted health partner.
At Al Rajhi Takaful, we are committed to providing comprehensive services
tailored to your healthcare needs. We strive to make it easy and clear for you
to access and manage your health insurance, all from one place.
Contact us:
We are here to help and support your need
24/7 through 8001184444
Onboarding Guideline
Start Here!
Explore all health insurance services through the interactive
file for a smooth and seamless experience.
Login Page View Policy Medical Policy Limits &
Details Network Benefits
Medical Medical Al Rajhi Takaful
Approvals Claims Process Delegates HayatX
Instant Medication Home Vaccination
Consultations Delivery & Refill Service
Mental Health Maternity Care Frequently Asked
Lab Tests
Care Support Questions
Download the app by
scanning the QR code and
begin your journey
800 118 4444 [Link] AlRajhiTakaful
Login Page
Follow the steps below to access your account
1 2 3 4
Select Login Fill in your personal *SYJWYMJ[JWNܪHFYNTS Access the
details and click login code sent via SMS Home Page
Onboarding Guideline 2025 - English version 800 118 4444 [Link] AlRajhiTakaful
View Policy Details
Follow the steps below to view your insurance policy
1 2
From the Home Page, -JWJ^TZ\NQQܪSIFQQ
click on your Health the details related to
Policy your medical policy
Onboarding Guideline 2025 - English version 800 118 4444 [Link] AlRajhiTakaful
Medical Network
Follow the steps below to view the medical network available under your coverage
1 2 3 4 5 6
From the Home Page, Click on “Providers”YTܪSI View the service View the service You can search for service >TZHFSܪQYJWYMJ
click on your Health all the service providers providers on the providers on the providers by entering the XJFWHMYTܪSIYMJ
Policy covered by your policy “List View” “Map View” name or the type of service service provider that
required in the search box suits you
Onboarding Guideline 2025 - English version 800 118 4444 [Link] AlRajhiTakaful
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1 2 3
From the Home Page, Click on more details +NSIFQQYMJGJSJܪYX\NYMNS
click on your Health KWTR1NRNYX 'JSJܪYX the scope of your policy
Policy coverage
Onboarding Guideline 2025 - English version 800 118 4444 [Link] AlRajhiTakaful
Al Rajhi Takaful Delegates
1THFYNTSXTK&Q7FOMN9FPFKZQIJQJLFYJXѣTKܪHJX\NYMNSYMJQNXYTKXJW[NHJUWT[NIJWX
Western Region - Jeddah, Makkah Eastern Region - Khobar, Dammam, Al Ahsa
Saudi German Hospital United Doctors Dr. Sulaiman Al Habib Al Moosa Hospital
Makkah Al Ruwais Al Khobar Al Hamra
9 AM - 1 PM Insurance Office 5 PM - 9 PM Main Gate 9 AM - 9 PM Gate 3 9 AM - 9 PM Building 1 - Gate 4
0595651216 Reception Area 0583030580 0553800176 Insurance Office
Saudi German Hospital Dr. Erfan & Bagedo Al Mana General Hospital Al Mouwasat Hospital
Jeddah Al Sitteen Road Dammam Dammam Dammam
9 AM - 1 PM Building 1 - Gate 4 9 AM - 9 PM Gate 4 - Ground 4 9 AM - 9 PM Outpatient Gate 9 AM - 9 PM Tower 1 - Gate 10
0595642535 Insurance Office 0583030592 Insurance Area Dammam 0583030580 0558249230 Insurance Office
Al Khobar
International Medical Center Dr. Soliman Fakeeh
Hael Al Hamra
Al Thumamah
9 AM - 9 PM Main Gate 9 AM - 9 PM Building 1 - Gate 4
0531666031 Insurance Department 0534550032 Insurance Office Al Hamra
Al Sahafa
SMC1 Central Region - Riyadh
Al Salama
Murjan Al Nakheeel
Al Nuzha Dr. Sulaiman Al Habib
9 AM - 9 PM Main Gate Al Takhassusi Al Rayyan
0595651082 Next to the Pharmacy
Al Takhassusi 9 AM - 9 PM Main Gate - 1st Floor 9 AM - 9 PM Ground Floor
Al Rayyan
0583030588 Insurance Area 0553384541
Murjan Al Olaya
Al Sahafa Al Olaya
Al Sitteen 9 AM - 9 PM Main Gate - 1st Floor 9 AM - 9 PM OB-GYN Building
Makkah 0534143588 Approval Area 0552256502 Gate 1 - Approval Area
Jeddah Al Suwaidi
Al Suwaidi
Al Hamra 9 AM - 9 PM Gate 3 near the Medical
0531641236 Reports’ Office
Al Ruwais
Hael
Al Hammadi Hospital Kingdom Hospital
Al Nuzha Al Thumamah
9 AM - 9 PM OB-GYN Building 9 AM - 9 PM Ground Floor
0534755008 Gate 1 - Ground Floor 0590949688
Dallah Hospital Specialized Medical Hospital
Al Nakheel SMC 1
9 AM - 9 PM Main Building 9 AM - 9 PM Tower 1
0506355007 Ground Floor 0534143588 Ground Floor
Onboarding Guideline 2025 - English version 800 118 4444 [Link] AlRajhiTakaful
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From your health policy, Click on “Add New Here you can
click on “View all” from Prescription” or select ܪSIFQNXYTK^TZW
Salamati services and a previously dispensed prescriptions
WJVZJXYFRJINHFYNTSWJܪQQ prescription.
Onboarding Guideline 2025 - English version 800 118 4444 [Link] AlRajhiTakaful
Home Vaccination Service
Get vaccinations for you and your family without the need to visit clinics
1 2 3 4 5 6
From your health policy, click Read the information, Click on “New Select the required Enter your details Once your request has
on “View all” from Salamati then click “Continue” Request” vaccination type and then and click on “Place been submitted, you
services and then “Home click on “Continue” Order” can track your request
Vaccines Service” status
Onboarding Guideline 2025 - English version 800 118 4444 [Link] AlRajhiTakaful
Lab Tests
Get medical tests and home care services without having to visit health facilities
1 2 3 4 5
From your health policy, Read the information, -JWJ^TZHFSܪSIFQQ Select the required test Enter the required
click on “View all” from then click “Continue” the requests related to and click on “Request a information and then
Salamati services and then laboratory tests Home-Lab test” click on “Place Order”
“Lab tests”
Onboarding Guideline 2025 - English version 800 118 4444 [Link] AlRajhiTakaful
Mental Health
Your mental health is important. Salamati offers psychological consultations to enhance your health
1 2 3 4 5
From your health policy, Read the information, Answer the Click on “Go to content center” to access
click on “Mental Care” then click “Continue” questions the relevant content that will help you
from Salamati services improve your mental health
Onboarding Guideline 2025 - English version 800 118 4444 [Link] AlRajhiTakaful
Maternity Care Support
Track fetal, access health tips, reminders, and expert guidance
1 2 3 4
From your health policy, click Read the information, Enter the required All the information
on “View all” from Salamati then click “Continue” information and then related to the Maternity
services and then “Maternity click on “Submit” Program will appear
Care Program”
Onboarding Guideline 2025 - English version 800 118 4444 [Link] AlRajhiTakaful
Medical Approvals Process
Medical Approvals are easier and faster with Al Rajhi Takaful
1. Medical Approvals Process
Service
The Council of Health Insurance (CHI) has set a maximum deadline of 60 minutes for a response to provider
the medical approval between the service provider and the insurance company.
The stages of the time period that the Council initially set at 15 minutes are for the service provider 60 min. (max)
15 minutes
Al Rajhi
deadline Takaful
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company.
2. Journey of the Medical Approvals
Confirmation
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Al Rajhi Takaful within 5 minutes of receiving it from the service provider. Request
Status
5 minutes
2. A text message will be sent by Al Rajhi Takaful with the status of the request (Appoved - Partial Receipt/
waiting time
Request No.
Approved - Further Details or Rejected) with an explanatory link to the reason.
3. Medical Approval Follow-up
Communication channels to check the status of the medical approval:
24/7
1. Scan the QR code to download the Al Rajhi Takaful App
8001184444
2. Customer Care number: 8001184444 IOS ANDROID
Onboarding Guideline 2025 - English version 800 118 4444 [Link] AlRajhiTakaful
Medical Approvals
Follow the steps below to track medical approvals
1 2 3 4
From the Home Click on “Medical -JWJ^TZ\NQQܪSIFQNXYTK You can track the medical
Page, click on your Approvals” medical approvals along approval by clicking on
Health Policy with the approval details ‘Track Request’
and their status
Onboarding Guideline 2025 - English version 800 118 4444 [Link] AlRajhiTakaful
Medical Claims Process
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Process of Reimbursement Claims
The client submits The required
received by the The medical claim
the medical documents are
medical claims is processed
claim through the uploaded through
team within 30 days
application the application
Onboarding Guideline 2025 - English version 800 118 4444 [Link] AlRajhiTakaful
Medical Claims (1/2)
Follow the steps below to submit a medical claim or track previous claims
1 2 3 4 5 6
From the Home Page, Select “Submit Click the + sign to Fill the required Upload the View the claim
click on your Health a Claim” submit a new claim information for documents summary
Policy the claims
Onboarding Guideline 2025 - English version 800 118 4444 [Link] AlRajhiTakaful
Medical Claims (2/2)
Once the claim is submitted, you will be able to view and share the claim details.
You can download or You can track your
share the claim details claim request history
Onboarding Guideline 2025 - English version 800 118 4444 [Link] AlRajhiTakaful
Hayat
Welcome to HayatX
We are fully committed to your well-being as we aim to empower you to proactively care for both
your body and mind in a way that enhances your quality of life.
With this goal, HayatX was developed to be your everyday companion on the journey to a healthier
lifestyle.
What does HayatX offer you?
• Smooth integration with your health smart devices
• Vital signs monitoring through facial recognition technology
• Continuous tracking of your mood and mental well-being
• Breathing exercises to help you relax and stay focused
• Healthy, fun challenges to enjoy with your colleagues
• Exclusive rewards and incentives for staying active
Onboarding Guideline 2025 - English version 800 118 4444 [Link] AlRajhiTakaful
Hayat
Follow these steps to activate the HayatX
1 2 3 4
From the Home Page, Click on ‘Get Started’ Connect your smart Enjoy the services of
click on ‘HayatX’ tab device to receive your HayatX now!
medical readings
Onboarding Guideline 2025 - English version 800 118 4444 [Link] AlRajhiTakaful
Hayat
Your Health Dashboard
1 2 3 4 5 6
From the Home Click on “My -JWJ^TZ\NQQܪSI -JWJ^TZ\NQQܪSI Find your daily Psychic readings
Page, click on “your Health Goals” an overview of all an overview of sleep summary are offered here
health dashboard” health activities your daily steps here
Onboarding Guideline 2025 - English version 800 118 4444 [Link] AlRajhiTakaful
Welcome to Salamati
Your well-being is our priority, that’s why we introduced Salamati program, a smart and simple healthcare
solution designed to support your daily life.
What does Salamati offer you?
• 24/7 medical consultations.
• No waiting, no paperwork everything smoothly through the app.
• Wide range of health services.
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• Secure and private, your health data is fully protected.
Onboarding Guideline 2025 - English version 800 118 4444 [Link] AlRajhiTakaful
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1 2
From the Home Page, -JWJ^TZHFSܪSIFQQ
click on your Health the services offered
Policy by Salamati
Onboarding Guideline 2025 - English version 800 118 4444 [Link] AlRajhiTakaful
Instant Consultations
Get the right and immediate care and advice from Salamati
1 2 3 4 5 6
From your health Click on “Get Explain your health condition The system will search Once connected with the healthcare
policy, click on “Instant Started” through a voice or video recording, for the healthcare provider, you can communicate through
Consultation” from attach the necessary documents provider best suited to instant messaging or a call
Salamati services for the healthcare provider, and your condition
then click “Continue”
Onboarding Guideline 2025 - English version 800 118 4444 [Link] AlRajhiTakaful
Instant Consultations
Get the right and immediate care and advice from Salamati
1 2 3 4 5 6
From your health Click on “Get Explain your health condition The system will search Once connected with the healthcare
policy, click on “Instant Started” through a voice or video recording, for the healthcare provider, you can communicate through
Consultation” from attach the necessary documents provider best suited to instant messaging or a call
Salamati services for the healthcare provider, and your condition
then click “Continue”
Onboarding Guideline 2025 - English version 800 118 4444 [Link] AlRajhiTakaful
Scheduled Consultations
Plan your
Follow
medical
the steps
visit easily
below through
to submit
Salamati
a medical
by claim
scheduling
or track
appointments
previous claims
in advance
1 2 3 4 5 6 7 8
From your health Click on “Get Select the medical Select the Select the time Explain your health Consultation The app
policy, click Started” specialty you need healthcare provider and date condition through Request provides a
on “Scheduled a voice or video Summary Consultation
Consultation” recording, attach the Appointment
from Salamati necessary documents Reminder
services for the healthcare
provider, and then
click “Continue”
Onboarding Guideline 2025 - English version 800 118 4444 [Link] AlRajhiTakaful
Frequently Asked Questions (FAQs)
Question Answer
<MJWJHFS.ܪSIYMJHFYJLTW^KTWR^ITHZRJSY$ Through the Takaful Al Rajhi app:
Home Page > Documents (at the bottom of the page) > Medical Network.
Through the Al Rajhi Takaful app: Home Page > Documents (at the bottom of the
<MJWJHFS.ܪSIYMJQNXYTKFZYMTWN_JIXJW[NHJUWT[NIJWXNSR^UTQNH^$
page) > Medical Insurance > Services > Service Providers
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UWTHJIZWJ$ required documents.
<MFYFWJYMJUWTHJIZWJXKTWXZGRNYYNSLRJINHFQHQFNRX$ Through the Al Rajhi Takaful app.
It depends on the terms of the policy agreed upon between the employer and Al Rajhi
.XYMJJRUQT^JWTGQNLFYJIYTHT[JWYMJJRUQT^JJѣXUFWJSYXFSIXNGQNSLX$
Takaful.
Through the Al Rajhi Takaful app: Home Page > Documents (at the bottom of the
<MJWJHFS.TGYFNSNSKTWRFYNTSFGTZYR^RJINHFQUTQNH^FSIGJSJܪYX$
UFLJ#2JINHFQ.SXZWFSHJ#1NRNYXFSI'JSJܪYX
The service provider is responsible for requesting the referral if a service, specialty,
What is the process for obtaining prior approval for hospitalization if the service is
or medication is not available. The medical approvals department will receive the
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request and will transfer the patient based on a pre-determined referral matrix.
Contact the Takaful representative, if available, or reach out to customer service at
If.MF[JFS^UWTGQJRXIZWNSLR^MTXUNYFQN_FYNTS\MFYXMTZQI.IT$
800 118 4444.
Yes, if you have received a message from Al Rajhi Takaful. If you haven’t received a
<MFYNXYMJHZXYTRJWXJW[NHJSZRGJWKTW&Q7FOMN9FPFKZQ$ RJXXFLJ^TZXMTZQI[NXNYYMJNSXZWFSHJTKܪHJFYYMJXJW[NHJUWT[NIJWѣXQTHFYNTS.K
the service provider has submitted the request, you can contact us at 800 118 4444.
Social Media Accounts:
[Link] AlRajhiTakaful
Onboarding Guideline 2025 - English version
Frequently Asked Questions (FAQs)
Question Answer
&R.JQNLNGQJKTWWJNRGZWXJRJSYTKIJSYFQYWJFYRJSYHTXYX$ PleaseWJ[NJ\^TZWGJSJܪYXYFGQJYMWTZLMYMJFUU.K^TZJSHTZSYJWFS^NXXZJX\NYM
coverage for dental treatment, please contact us 24/7 at 800 118 4444.
PleaseWJ[NJ\^TZWGJSJܪYXYFGQJYMWTZLMYMJFUU.K^TZJSHTZSYJWFS^NXsues with
&R.JQNLNGQJKTWWJNRGZWXJRJSYTKLQFXXJXHTXYX$
coverage for glasses, please contact us 24/7 at 800 118 4444.
5QJFXJWJ[NJ\^TZWGJSJܪYXYFGQJYMWTZLMYMJFUU.K^TZJSHTZSYJWFS^NXXZJX\NYM
&R.JQNLNGQJKTWWJNRGZWXJRJSYTKYWJFYRJSYHTXYXTZYXNIJTK8FZIN&WFGNF$ coverage for treatment abroad, please contact us 24/7 at 800 118 4444.
In case the policy has international coverage, the client will receive an international
<MFYFWJYMJUWTHJIZWJXKTWYWJFYRJSYTZYXNIJTK8FZIN&WFGNF$ coverage ID, for which ART will receive direct requests from our international vendor
(MSH or Access)
The insured is responsible for [Link] deductible / co-payments when receiving The insured is responsible for that.
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How long does it take for the service provider (hospital or clinic) to process the The service provider must submit the request within 15 minutes of the insured’s
FUUWT[FQWJVZJXY$ request. Once the approval request reaches Al Rajhi Takaful, your request will be
processed within 60 minutes of receiving the approval request.
<MFYNXYMJHZXYTRJWXJW[NHJSZRGJWKTW&Q7FOMN9FPFKZQ$ We are available 24/7 through calling 800 118 4444.
Social Media Accounts:
[Link] AlRajhiTakaful
Onboarding Guideline 2025 - English version
