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Communication Matrix (Internal & External)

The document outlines a Communication Matrix for COMPANY NAME's Quality Management System (QMS), detailing planned internal and external communications to ensure effective information sharing with stakeholders. It includes a table specifying what to communicate, the type of communication, the audience, methods, timing, and responsible parties. Guidelines for timely and consistent communication, along with retention and access protocols, are also provided.

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zainaballami926
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79 views3 pages

Communication Matrix (Internal & External)

The document outlines a Communication Matrix for COMPANY NAME's Quality Management System (QMS), detailing planned internal and external communications to ensure effective information sharing with stakeholders. It includes a table specifying what to communicate, the type of communication, the audience, methods, timing, and responsible parties. Guidelines for timely and consistent communication, along with retention and access protocols, are also provided.

Uploaded by

zainaballami926
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd

COMPANY LOGO

& COMPANY NAME

Communication Matrix (Internal & External)

Reference Number QMS-R-7.4


Version
Version Date

Approval Responsibility Signature

Prepared By
Reviewed By
Approved By

Change Register

Version Issue Date Description of Change Changed By Approved By

01 First Issue
COMPANY LOGO
& COMPANY NAME

Purpose

To define and document the planned internal and external communications relevant to the Quality
Management System (QMS) of COMPANY NAME, ensuring that key information is effectively shared
with all relevant stakeholders.

Communication Matrix Table

What to Type With How When Who Will Remarks


Communicate (Internal/Extern Whom Communica
al) te

Quality Policy Internal All Inductio On QMS Rep / Reviewed


& Objectives Employees n, Email, hiring / HR in
Posters, Annuall manageme
Intranet y nt review

Customer External Customers Email, As Customer Tracked in


Feedback & Phone, receive Service complaints
Complaints Feedbac d log
k Form

Training Internal Concerned Email, Monthl HR Based on


Announceme Staff HR y / As training
nts Portal needed plan

Audit Results Internal Top Mgmt, Reports, Quarter QMS Rep Part of
Process Review ly / Per continual
Owners Meeting audit improveme
s nt

Regulatory External Regulatory Official As Compliance Ensure


Updates Bodies Letters, require Officer traceability
Portals d

Supplier External Approved PO, As Procuremen Controlled


Requirements Suppliers Email, needed t through
Contract supplier
s records

Management Internal Top Meeting Annuall QMS Rep Documente


Review Manageme Minutes y d and
Outcomes nt, Dept distributed
Heads

Page 2 of 3
COMPANY LOGO
& COMPANY NAME

Guidelines

 Communication must be timely, appropriate, and consistent with the strategic direction.

 Records of communication should be retained as per document control requirements.

 Effectiveness of communication is reviewed during internal audits and management reviews.

Retention & Access

The matrix is maintained and reviewed by the QMS Representative:


Location: \\_**COMPANY SERVER/QMS/Clause 7/Communication_Matrix.xlsx**_

Related Documents

 QMS-R-4.2 – Interested Parties Register

 QMS-P-7.5 – Documented Information Control Procedure

 QMS-P-9.3 – Management Review Procedure

 QMS-P-6.2 – Objectives & KPI Monitoring

Page 3 of 3

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