MOD REPORT
MANAGER ON DUTY TEJA DATE 31 July 2025
Accopancy : Room Sold
Arrival :21 Departures: 15 34 & occupancy 70.83 %
VIPs In-House :
Front Office on Duty : DIANI, DIAN, ANGGA GSM on Duty: N/A
Houseekeping oN duty : BAYU F& B on Duty: KARTIKA, KOMANG, ANDRE
Security on Duty: Bawa Engineer on Duty: Legong & Kadek
VIP Arrivals - check with Front Desk the arrival time and greet VIP guests in the lobby
Greeted Y/N and by
Name VIP Reason Nights
whom
1.
2.
3.
4.
Functions/ents
Name of the function / event Location Pax
1. -
2.
3.
4.
Main Comments in GSM Logbook - indicate time and if case was resolved successfully
-
Guest Interaction - complete feedback form
Guest name Room Number Rate
Company
Comments:
Guest name Room Number Rate
Company
Comments:
Other Comments and Overall Highlights:
Guest said our hotel is nice for view rooms and everything.
MOD WALK-THROUGH CHECK LIST
Date: 31/7/2025 Time : 15.30/20.30
Inspected By :TEJA
Yes or OBSERVATION / ACTION
HOTEL AREAS No TAKEN
Entrance Lobby, Concierge, Bell Desk
Organization & cleanliness Yes
Lighting Yes
Air-con/heating N/A
Signage, posters, reader board, electronic displays No
Elevators functioning properly N/A
Luggage distribution/room organized and arranged Yes CHEKED
Toilets clean and stocked Yes
Promotional material maintained No
Employees grooming and attentiveness Yes
Guest service officer N/A
LP employee at post Yes
Buggy service available Yes
Gift Shop
Staff friendliness N/A
Organization & cleanliness N/A
Hotel Perimeter
Signage of hotel Yes
Flags N/A
Traffic Flow No CHEKED
LP guards at post Yes
Outside area clear of debris Yes
Car park area clean, lighting maintained Yes
Other comments N/A
Fitness Centre
Organization & Cleanliness N/A
Hotel service desk properly set up N/A
Employees on duty N/A
CHEKED
Cleanliness of locker room/ restroom N/A
Cleanliness of gym area N/A
Cleanliness of pool Suite Yes
Cleanliness of pool Deluxe Yes
Reception
Organization & cleanliness Yes
Lighting Yes CHEKED
Air-con/Heating N/A
Yes or OBSERVATION / ACTION
HOTEL AREAS No TAKEN
Signages & Posters Yes
Elevators functioning properly N/A
Luggage distribution/room organized and arranged N/A
Check-in/out efficient Yes
Staff grooming and attentiveness Yes
Guest service officer Yes
Public Restroom
Cleanliness/odor Yes
Mirror Yes
Hand soap, paper towel, toilet tissue Yes
Checked.
Water & toilet flush in working condition Yes
Floor Checks
Corridors and stairwells clear and properly lit Yes
All storage rooms locked No
Room service trays not picked up Yes .
CHEKED
Emergency exits clear, properly lit Yes
Pantries Yes
Firefighting equipment in place Yes
Banquet and Kitchen Areas
Banquet / kitchen service corridor - cleanliness Yes
Rooms set for function Yes
Rooms cleaned, organized after use Yes
Doors locked (if not used) Yes CHEKED
Lighting / AC switched off after use Yes
Function in progress checked Yes
PBX
Organization & Cleanliness Yes
CHEKED
Information Board updated N/A
Yes or OBSERVATION / ACTION
HOTEL AREAS No TAKEN
Other Back of House Areas (Corridors, Engineering, Stores, Security, Executive Office)
Cleanliness No
CHEKED
Other comments
CCTV Room
Organization & Cleanliness Yes
Security Guard on duty Yes CHEKED
Other comments
Staff Entrance / Areas
Security Guard on duty Yes
CHEKED
Cleanliness
Bicycle Prking
Cleanliness Yes
CHEKED
Other comments
Other areas (corridors, uniform room, offices)
CHEKED
Cleanliness Yes
CHEKED
Other comments
Receiving Dock/Garbage Room /Machine Room
Security Guard on duty Yes
Cleanliness No CHEKED
Other comments
Detailed Inspections
No
-
Guestroom Inspection No
Other Coment :
All running but need to attent.
MOD HOTEL GUESTROOM INSPECTION CHECKLIST
Date : 31/7/2025 Time: 18.00
Inpected: TEJA
Standar
Point 0-10 REMARKS
Point
Room No : 610 7
Door/ Entrance
Door clean both sides clean, dust free, in good
1 8 5
condition
Door handle, lock and door closer are clean and 7
2 8
working
6
Signage Privacy, Please Make Up Room working /
3 8
clean
4 Floor skirting clean and in good condition 8 6
5 Wall paper/paint clean, no marks 8 3
6 Entrance ceiling & exhaust clean 8 6
7 Curtain, Window 8 6 .
Wardrobe and content
7 Wardrobe doors/mirrors clean, functioning well 8 6
8 2 Laundry bag and list : clean and neatly folded N/A N/A
9 1-2 pair of slippers available and clean 8 8
10 Drawers and rails clean 8 6
11 Hangers: 6 plain, 2 Clip are clean 8 6
12 Deposit box open, clean with clear instructions 8 3
Luggage rack
Rack clean, good condition and dust free (including
13 8 5
behind)
Coffee / Tea facilities
14 Cupboard clean , dust free 8 7
15 Kettle, cups, saucers, spoons/stirrers and tray clean 8 8
Holder with 2 coffees, 2 teas, 2 creamers, 4 white
16 8 8
sugar, 2 brown sugar & 2 sweeteners
17 2 cup with coasters clean 8 6
18 Minibar fridge clean and set up with bill N/A 5
19 Minibar items set up with logo facing front N/A 8
Desk top and drawers88
21 Tv remote working 8 8
22 TV clean, correctly tuned, all chanel clear 8 6
23 Desk top clean 8 7
24 Side table lamp clean 8 5
25 Wall mirror clean, no marks 8 5
26 All printed material clean, not damaged 8 5
27 Bin clean, set up 8 5
Directory of services & guest comments card in good
28 N/A
condition
29 Writing chair clean 8 7
30 Sofa & cushions clean, no spots 8 5
31 Coffee table clean 8 8
32 Standing lamp clean and working 8 7
Window
33 Window glass/frame clean 8 6
Night curtains and sheers curtains clean, hooked
34 8 6
properly
Bedside tables
35
36 Note pad clean and with pencil/pen 8 8
Environmental card & TV channel stand available and
37 N/A N/A
clean
38 Bedside lamps and lampshades clean 8 8
Bed
39 All linen clean and straight/stain free/ no damage 8 7
Bed skirting clean, pressed, neatly arranged, hanging
40 N/A N/A
straight
41 Under the bed clean 8 5
General Bedroom
42 Air conditioning vents clean, dust free and no noise 8 6
43 All light fittings and switches clean & working 8 6
44 All ceilings and wall clean, dust free and free of marks 8 6
45 Fresh air/ pleasant smell in room/ no odors present 8 7
46 Carpet/tiles clean & no spots 8 8
47 Floor skirting clean 8 5
Bathroom
48 Bathroom door and handle/ lock clean 8 8
Toilet bowl, seater, inside & outside all clean, in good
49 8 7
repair, flusher working
50 1 toilet paper roll available 8 8
51 Rubbish bin clean 8 6
52 Mirror clean, smudge free 8 5
53 Hairdryer clean and working 8 6
54 2 bottles of water available 8 5
Washbasin clean and dry, hair free, stopper working,
55 8 5
sealant clean, no fungus spot
56 Wash basin counter clean 8 5
57 Bathroom glasses and coasters clean 8 7
Amenities on tray : 1 dental kit, 1 vanity kit, 1 shower
58 cap, 1 sanitary bag, 1 shaving kit, 1 hair wash, 1 bath 8 6
gel, 1 conditioner & 1 body lotion, 1 soaps
59 Amenities presentation clean and tags facing front 8 6
60 Tissue box clean and full 8 6
61 Head shower and drain clean, hair free 8 6
62 Shower door and walls clean, hair free 8 5
63 All grouting and bathroom tiles clean and mould free 8 7
All taps, chrome and fixtures clean, dry, spot free &
64 8 4
shiny
65 Floor clean of dust debris and hair free 8 7
66 Air vents clean, fresh and pleasant smell 8 7
67 Ceiling & walls clean 8 5
68 All light fittings and switches clean & working 8 9
69 Environmental card available and clean N/A N/A
2 bath towel, 2 hand towels, 1 bath mat in good
70 8 3
condition
MOD DINING INSPECTION CHECKLIST
Date : 31/7/2025 Time : 19.00
Inpected : TEJA
Yes
FEEDBACK Remarks
or No
1. Was it long before you were seated to a Yes
table?
2. Were you warmly greeted by the hostess? Yes
3. Were you offered a drink? Up sell? Yes
4. Were you given a menu immediately? Yes
5. Music Volume? Norm
al
6. Was your order taken promptly and Yes
efficiently?
7. How long before the first item you ordered 15
were served? Minnu
ette
8. Was the presentation of the food satisfactory? Yes
9. Varieties of dishes? Yes
10. Was the quality & temperature of the food Yes
satisfactory?
11. Were the chinaware, glassware, menu etc No
chipped or unclean?
12. Were the table linen, menu and staff uniform Yes
clean and tidy?
13. Was the overall quality of service up to Yes
standard?
14. Employee focus on and anticipate guest Yes
needs?
15. Was the smile comfortable? Yes
16. Employee knowledge of products of the Yes
restaurant
17. Enough staffing? Nametags? Yes
other coment :
food : Beef burger, fruit slice
Drink : -
Staff : Andree
Good enough, 8 out of 10.
Area need cleanliness attention & fix
1. Suite side :
a. Housekeeping,
b. Gardener,
c. Engineering,
2. Restaurant :
a. F&B Service,
b. F&B Product,
c. Engineering,
3. Lobby:
a. Housekeeping,
b. Engineering,
4. Deluxe side,
a. F&B Service,
b. Housekeeping,
c. Gardener,
d. Engineering,
Room Inspection Result
DOORS HANDLE AT KITCHEN SOIL TOWEL SIGN NEED UPDATE SUITE POOL FLOOR BROKEN,
DOORS ARE BROKEN NEED TO FIX BEFORE ACCIDENT
