Module 3

Use and Maintain

HP Latex 260, 300, 500 Printer series, and Designjet

L25500
Install and Use
Rev. 16.3.6 - © Copyright 2016 HP Development Company, L.P.
The information contained herein is subject to change without notice. HP Confidential – For training purposes only.
For more information…(on USB or LWHP)
For more information on using and maintaining the printers:
• User’s Guides
− Designjet L25500
− Latex 260
− Latex 300 Printer series
− Latex 500 Printer series
− Latex 3-liter Ink Upgrade Kit
− SAi RIP
• Usage and maintenance videos
• Latex 300 Usage-maintenance quick guide → [Link]
• Latex 500 Usage-maintenance quick guide → [Link]
• HP Latex 260 Maintenance & Troubleshooting Guide
• HP Latex 260 Add new substrate flyer
• Color matching procedure (HP Latex 260 and Designjet L25500)
• Usage and maintenance training summary (HP Latex 260)
3 Rev. 16.3.6 - © Copyright 2016 HP Development Company, L.P. The information contained herein is subject to change without notice. HP Confidential – For training purposes only.
Lesson 1

User interface

© Copyright 2016 HP Development Company, L.P. The information contained herein is subject to change without notice. HP Confidential – For training purposes only.
Front panel overview

L25500/Latex260 Front panel Latex 330/310 Touchscreen

Latex 360/370 Touchscreen Latex 560/570 Touchscreen

6 Rev. 16.3.6 - © Copyright 2016 HP Development Company, L.P. The information contained herein is subject to change without notice. HP Confidential – For training purposes only.
L25500/Latex 260 front panel
1. Power key
2. Power light: Indicates the printer's power
status.
3. Front panel display
4. Status light: Indicates printer’s
operational status
5. Up: Go up or increase a value
6. OK: Confirm an action
7. Down: Go down or decrease a value
8. Back: Go to previous step or interaction
9. Cancel: Cancel a procedure or interaction
10. Reset: Restart the printer
11. Move substrate: Move loaded substrate
backwards or forwards

7 Rev. 16.3.6 - © Copyright 2016 HP Development Company, L.P. The information contained herein is subject to change without notice. HP Confidential – For training purposes only.
 Latex 300/500 printer front panel
300 Series 500 Series

2 3 4 1. Return to the Home screen

2. Printer status or most important current
5 6 7 8 alert. Click to see a complete list of alerts.
3. Turn printzone illumination on or off
4. Help about the current screen
5. Substrate status and handling operations
6. Substrate library and online search
9 10 13 7. Information about job currently printing
11 12
NEW Quick 8. Ink cartridge and printhead operations
solutions APP 9. NEW Quick Solutions APP (500 series only)
for Latex 500 10. Network and internet status and settings
11. Information about the printer
1 12. Help, opens User’s Guide
13. General printer settings

8 Rev. 16.3.6 - © Copyright 2016 HP Development Company, L.P. The information contained herein is subject to change without notice. HP Confidential – For training purposes only.
Latex 570 Beacon (option on 560)
Beacon color Meaning
Green Printer ready (may or may not have substrate loaded)

Blinking green Printing without any warning

Yellow • Almost out of ink w/ 775 supplies

• 3-liter ink cartridge not present or out of ink
• Window or maintenance cartridge cover open
Blinking yellow During printing:
• Almost out of ink w/ 775 supplies
• 3-liter ink cartridge not present or out of ink
Red There is a problem that prevents printing:
• Out of paper
• Intermediate tank or ink cartridge not present or out of ink
• Printhead cleaning roll exhausted or not present
• Window or maintenance cartridge cover open
• Printer engine failed
Blinking red No case

All lit Printer is temporarily engaged in an internal workflow, such as replacing the maintenance cartridge
9 Rev. 16.3.6 - © Copyright 2016 HP Development Company, L.P. The information contained herein is subject to change without notice. HP Confidential – For training purposes only.
All blinking Printer is starting up
Loading a roll – Load with accessory 500 Series
Lower pinch force

Thanks to motorized pinch wheels, pinch force can be regulated.

• To avoid wrinkles when printing on very thin textiles, trigger load with accessory to activate
lower pinch force.
• For other media loading without accessory, normal pinch force will be applied.

Important: Flimsy textiles must be loaded with accessory thru FP otherwise high pinch force will
be applied and wrinkles will appear.

22 Rev. 16.3.6 - © Copyright 2016 HP Development Company, L.P. The information contained herein is subject to change without notice. HP Confidential – For training purposes only.
How to lift pinches? 500 Series

There is a FP option:

• Press > Substrate > Release substrate.

This can be useful when the media has been loaded with too much skew, and it must be corrected without
unloading

• Feed the substrate until it hangs in front of the printer, and align the right edge with the input roll.

• Press OK.

23 Rev. 16.3.6 - © Copyright 2016 HP Development Company, L.P. The information contained herein is subject to change without notice. HP Confidential – For training purposes only.
Take-up reel differences
Roll weight
Roll weight Roll width supported by Take-up reel
Take-up reel spindle supported by Take-
supported spindle
up reel spindle

• For 2-inch core media

42-in: 58 – 106.7cm (23 to 42in)
• Longer than input roller; not 40kg (88lbs) 24kg (53lbs)
L25500 60-in : 58 –152.4cm (23 to 60in)
interchangeable

• For 3-inch core media

• Longer than input roller; not 40kg (88lbs) 58 –155cm (23 – 61in.)
260 interchangeable
• Latex 310/330: For 2-inch core
media + 3-inch adapters
Latex 310: 25kg (55lbs) Latex 310: 58 – 137cm (23 –54in.)
• Latex 360: For 3-inch core media
Latex 330/360: 40kg (88lbs) Latex 330/360: 58 – 162cm (23 – 64in.)
300 Series • Same spindle for Take-up reel and
input

• Spindleless
55kg (121 lbs) 250 cm (98 in.)
500 Series • For 2&3-inch core media

27 Rev. 16.3.6 - © Copyright 2016 HP Development Company, L.P. The information contained herein is subject to change without notice. HP Confidential – For training purposes only.
Latex 500 Dancer/Tension Bar
500 Series

Different winding directions can provide different front tensions. This can be used when
critical length consistency is required.

Different media types can required different front tensions to achieve length consistency.
▪ SAV: more front tension leads to better length consistency
▪ Paper: less front tension leads to better length consistency

a
With the Latex 500 dancer:
▪ For more Front tension loading the TUR with the printed side outside (a)
▪ For less Front tension loading the TUR with the printed side inside (b)

With theses recommendations 1mm/m spec should be achieved. Check user guide for all b
specs.

Note: For critical length consistency avoid using the wiper roller.

30 Rev. 16.3.6 - © Copyright 2016 HP Development Company, L.P. The information contained herein is subject to change without notice. HP Confidential – For training purposes only.
Loading a roll – Wiper Roller (Latex 500 only) 500 Series

1. Before loading the substrate, 2. Insert in its place the wiper roller,
remove covered in foam, with the gear on
the smooth black input roller. the right-hand side.

3. The printer detects that the wiper roller is in use, and displays it as available in the Substrate and Loading
screens. It also displays the length of substrate that has been printed using the wiper roller.
4. Continue with the usual substrate loading procedure.

Note: Wiper Roller is recommended only when using medias with Plasticizer issues to avoid
possible adverse side-effects (Grain, media advance, length inconsistency)
• MIMO is recommended in TUR position for efficient plasticizer removal.
• Wiper roller may affect automatic skew; <5mm instead of <3mm
31 Rev. 16.3.6 - © Copyright 2016 HP Development Company, L.P. The information contained herein is subject to change without notice. HP Confidential – For training purposes only.
Loading a porous substrate (1 of 2) 300 Series 500 Series

1 2 3 4
5

Remove standard Install output platen

Install ink collector
printzone protector

9 8 7
X
X
X 6

Remove loading Choose substrate Load substrate using

accessory when If necessary, select “loading accessory”,
preset of your loading accessory and
34
requested manual load “manual load” and “edge holders”.
Rev. 16.3.6 - © Copyright 2016 HP Development Company, L.P. The information contained herein is subject to change without notice. HP Confidential – For training purposes only.
material
Cautions and tips
All products 1
Carriage crashes
To prevent carriage crashes, unload the substrate at the end of the 2
shift. It is advisable to unload the substrate every weekend or even
every night.
Latex 300 & 500 Series
Printing defects
1-To prevent quality defects, do NOT pull the substrate up while the printer is
printing
2- Use the Take-up reel for long run jobs to prevent a similar defect

NOTE On the Latex 300s if the Take-up reel is loaded, you need to change the option to ENABLED.
On the Latex 500 this is done automatically.

45 Rev. 16.3.6 - © Copyright 2016 HP Development Company, L.P. The information contained herein is subject to change without notice. HP Confidential – For training purposes only.
Double-sided printing

-Many media types can be printed on both sides.

-Check with your media provider to make sure the
media you have chosen can be printed on both sides.

-Latex 360/365/560/570

47 Rev. 16.3.6 - © Copyright 2016 HP Development Company, L.P. The information contained herein is subject to change without notice. HP Confidential – For training purposes only.
 Double-sided printing overview 260 360 500
Not available with L25500, Latex 330/335/310/315
Use the RIP selectors/workflow to
print double-sided plots
• Load media; if already loaded, advance media to leave some extra space.
• Select Double-sided printing (Side A) from RIP Double-sided printing can be
selected in your RIP software or at
• Print Side A. A black registration line will be printed at the end of each job. the printer's front panel. The RIP
• Cut the media and reload with Side A facing the platen setting takes precedence. If double-
sided printing is explicitly turned on
• Front panel prompts you to load Side B or off in the RIP software, the front
• OMAS will search for the registration line automatically panel setting is ignored.
• Print Side B
Side A touching the platen Initial position to
Side A Side B - Rotated (while printing Side B) start printing Side B
Side B plot 2
Side A
Media advance
Media advance

Dog - Text Reverse

Plot 1 plot 1 Initial position to start
printing Side B plot 1
Dog - Text Side A Side B
OMAS searching
Plot 2 Reverse plot
2
48 Rev. 16.3.6 - © Copyright 2016 HP Development Company, L.P. The information contained herein is subject to change without notice. HP Confidential – For training purposes only.
Video - Double-sided Printing 260
More Information: “Newsletter”

Access this video from the HP Support Video Gallery and the HP YouTube
Channel
• HP Support Video Gallery
• HP YouTube Channel

Double-sided Printing - HP Latex 260 and 280

(Designjet L26500 and L28500) Printers

49 Rev. 16.3.6 - © Copyright 2016 HP Development Company, L.P. The information contained herein is subject to change without notice. HP Confidential – For training purposes only.
Window latches (L25500 and Latex 260) L25500 260
Drying and curing create high temperatures which can cause burns
• Latex 300 family doesn’t have dryer module.
• Protect the user by disconnecting drying and curing power
• Must be manually released before window can be
opened
• If window is opened when L25500 is hot, front panel buzzer will sound
− L26500/L28500 printers will not buzz, due to the drying enclosure

50 Rev. 16.3.6 - © Copyright 2016 HP Development Company, L.P. The information contained herein is subject to change without notice. HP Confidential – For training purposes only.
Drying enclosure (Latex 260) L25500 260
Barrier to prevent accidental contact with the dryer
• Allows safe and quick access to the print zone, even when the dryer is hot
• In some circumstances, has reduced the 12-minute printer access wait time in the L25500 printer to no wait
time at all in the Latex 260

Top view Bottom view

(circled in yellow) Shows metal and plastic components
51 Rev. 16.3.6 - © Copyright 2016 HP Development Company, L.P. The information contained herein is subject to change without notice. HP Confidential – For training purposes only.
Lesson 3

Color Consistency and Emulation for Latex

300 & 500

© Copyright 2016 HP Development Company, L.P. The information contained herein is subject to change without notice. HP Confidential – For training purposes only.
Color consistency over time 300 Series 500 Series

By running color calibration before printing the jobs, you can expect to get very similar prints from your
printer on different occasions.
2016
2015
January 15 February 15 March 15
Mo Tu We Th Fr Sa Su Mo Tu We Th Fr Sa Su Mo Tu We Th Fr Sa Su
1 2 3 4 1 1
5 6 7 8 9 10 11 2 3 4 5 6 7 8 2 3 4 5 6 7 8
12 13 14 15 16 17 18 9 10 11 12 13 14 15 9 10 11 12 13 14 15
19 20 21 22 23 24 25 16 17 18 19 20 21 22 16 17 18 19 20 21 22
26 27 28 29 30 31 23 24 25 26 27 28 23 24 25 26 27 28 29
30 31

April 15 May 15 June 15

Mo Tu We Th Fr Sa Su Mo Tu We Th Fr Sa Su Mo Tu We Th Fr Sa Su

A
1 2 3 4 5 1 2 3 1 2 3 4 5 6 7
6 7 8 9 10 11 12 4 5 6 7 8 9 10 8 9 10 11 12 13 14
13 14 15 16 17 18 19 11 12 13 14 15 16 17 15 16 17 18 19 20 21
20 21 22 23 24 25 26 18 19 20 21 22 23 24 22 23 24 25 26 27 28
27 28 29 30 25 26 27 28 29 30 31 29 30

July 15 August 15 September 15

B
Mo Tu We Th Fr Sa Su Mo Tu We Th Fr Sa Su Mo Tu We Th Fr Sa Su
1 2 3 4 5 1 2 1 2 3 4 5 6
6 7 8 9 10 11 12 3 4 5 6 7 8 9 7 8 9 10 11 12 13
13 14 15 16 17 18 19 10 11 12 13 14 15 16 14 15 16 17 18 19 20

Without color calibration With color calibration

20 21 22 23 24 25 26 17 18 19 20 21 22 23 21 22 23 24 25 26 27
27 28 29 30 31 24 25 26 27 28 29 30 28 29 30
31

October 15 November 15 December 15

C
Mo Tu We Th Fr Sa Su Mo Tu We Th Fr Sa Su Mo Tu We Th Fr Sa Su
1 2 3 4 1 1 2 3 4 5 6
5 6 7 8 9 10 11 2 3 4 5 6 7 8 7 8 9 10 11 12 13
12 13 14 15 16 17 18 9 10 11 12 13 14 15 14 15 16 17 18 19 20
19 20 21 22 23 24 25 16 17 18 19 20 21 22 21 22 23 24 25 26 27
26 27 28 29 30 31 23 24 25 26 27 28 29 28 29 30 31
30

57 Rev. 16.3.6 - © Copyright 2016 HP Development Company, L.P. The information contained herein is subject to change without notice. HP Confidential – For training purposes only.
Color calibration status 300 Series 500 Series

• Recommended: there is no reference (never ran color cal)

• OK: reference exists & calibration has been performed successfully
at least once.
• Obsolete: reference exist but last color calibration is out of date.
• N/A: substrate cannot be color-calibrated.

To calibrate:
- From: Press: Calibrate (500 only)
- Or from: > Image quality maintenance > Color calibration > Calibrate (careful not to reset to factory)
- Or from Media Library: Modify preset (Step 2)

To reset the reference: Image quality maintenance > Color calibration > Reset to factory.

Note: Color calibration is for each media preset → Generic presets cannot be calibrated

58 Rev. 16.3.6 - © Copyright 2016 HP Development Company, L.P. The information contained herein is subject to change without notice. HP Confidential – For training purposes only.
Color consistency from Printer to Printer 300 Series 500 Series

Pre-req’: Export media preset [*.oms]

• ColorCalibration Status = OK Latex 500 #1
• (ICC is recommended) (reference printer)

Media Preset
(Embedded Web Server)
with Printer A
color reference

Latex 500 #2
(destination printer)
Required: Import media preset [*.oms]
• Calibrate Color
• (ICC is resued)

Load media on #2 and perform Color Cal to use the #1 Printer’s reference (embedded in preset)
60 Rev. 16.3.6 - © Copyright 2016 HP Development Company, L.P. The information contained herein is subject to change without notice. HP Confidential – For training purposes only.
 Color emulation between all Gen 3 printers 500 Series
For all Gen 3 printers except Latex 310/315/330/335
Color consistency between printers
Source printers for emulation Same process for Latex 500 printers as
for Latex 300
Color consistency
Latex 360 between printers Latex 360
Color emulation between Gen3 printers
Color consistency A process was developed to be able to
Latex 500 between printers Latex 500 emulate other Gen3 printers with the
Destination printer Latex 500 series.

Latex 1500
Note: Latex 310/330 cannot be emulated because
CLC is done with another (line) sensor. But you can
Latex 500 will be able to Latex 3000 import the media preset and reuse the settings.
emulate all Gen3 printers
61 Rev. 16.3.6 - © Copyright 2016 HP Development Company, L.P. The information contained herein is subject to change without notice. HP Confidential – For training purposes only.
Color emulation between Latex 365 & 500 series 500 Series
Slight changes vs Color consistency procedure

Pre-req’: Export media preset [*.oms]

• ColorCalibration Status = OK Latex 365
• ICC created with internal (source printer)
color sensor
Media Preset
(Embedded Web Server)
with Printer A
color reference

Latex 500
(destination printer)
Required: Import media preset [*.oms]
• Calibrate Color
• Create ICC with internal color sensor

Important: In order to emulate between different printers, the same measuring device and profiling
software must be used. Therefore the Internal spectrophotometer is recommended in Latex 300/500
printers.
63 Rev. 16.3.6 - © Copyright 2016 HP Development Company, L.P. The information contained herein is subject to change without notice. HP Confidential – For training purposes only.
Color emulation between Latex 500 series & 1500/3000
Slight changes vs Color consistency procedure
External ICC profile 500 Series
Pre-req’: Latex 1500 Export media preset [*.oms]
• ColorCalibration Status = OK
• ICC created with external or 3000
color sensor (source printer)
Media Preset
(Embedded
Web Server) with Printer A RIP
color reference

Latex 500
(destination printer)
Required: Import media preset [*.oms]
• Calibrate Color
• Create ICC with external color sensor External ICC profile
Important: In order to emulate between different printers, the same measuring device and profiling
software must be used. As Latex 1500 and 3000 does not use Internal spectrophotometer for profiling,
you will have to do this process externally for both printers.
65 Rev. 16.3.6 - © Copyright 2016 HP Development Company, L.P. The information contained herein is subject to change without notice. HP Confidential – For training purposes only.
New Front Panel screens in Latex 500 (destination printer) (I)
500 Series
When importing the preset in the destination printer, it detects that it is a preset for emulation:

• It will add the extension – emulated to the original media preset name.
• It will recommend color calibration. Note: It will not recommend ICC profile because
it depends on if emulation is done of a 300 or 1500/3000
• If there is no color calibration reference in the exported preset, the imported preset
will not be valid for color emulation.
66 Rev. 16.3.6 - © Copyright 2016 HP Development Company, L.P. The information contained herein is subject to change without notice. HP Confidential – For training purposes only.
New Front Panel screens in Latex 500 (destination printer)
500 Series
When opening the preset in the destination printer:

After Color
Calibration

• New Color Emulation status = “Not ready” because color calibration has not yet been performed.
• Note: ICC must be done internally or externally depending on source printer.

67 Rev. 16.3.6 - © Copyright 2016 HP Development Company, L.P. The information contained herein is subject to change without notice. HP Confidential – For training purposes only.
4. Notes on Color Emulation 500 Series
Important: when emulating, printer speed may not be optimal on destination printer.
Latex 300 Latex 1500 Latex 3000
Latex 500 printmodes obtained when receiving a certain
6P 6P 10P 8P
printmode from a certain printer:
8P 8P 12P 10P

Example 1:
- A customer wants to emulate a Latex 300 – 8pass – 90% saturation printmode…
- When imported in a Latex 500, a 8pass – 90% saturation will be available.
Example 2:
- A customer wants to emulate a Latex 1500 – 6pass – 120% saturation printmode…
- When imported in a Latex 500, a 10pass – 120% saturation will be available.
Example 3:
- A customer wants to emulate a Latex 1500 – 8pass – 130% saturation printmode…
- When imported in a Latex 500, a 12pass– 120% saturation will be available. In this case we are not able to reproduce the
same saturation at the same number of passes.

Summary: the target is to be able to cure the same ink saturation in similar printing conditions
69 Rev. 16.3.6 - © Copyright 2016 HP Development Company, L.P. The information contained herein is subject to change without notice. HP Confidential – For training purposes only.
Lesson 4

Maintenance

© Copyright 2016 HP Development Company, L.P. The information contained herein is subject to change without notice. HP Confidential – For training purposes only.
Cleaning the printheads

Automatic cleaning Clean using the front panel

• Performed at power on or at beginning of first job after • Image quality maintenance > Clean printheads
long idle period • Options available:
• Ensures there is fresh ink in nozzles − Print test plot
• Prevents nozzle clogs that produce banding − Clean all
− Clean the PHs of a certain color
• Cleaning all printheads takes about 5 minutes
• Cleaning the PHs of a certain color takes about 3
minutes

77 Rev. 16.3.6 - © Copyright 2016 HP Development Company, L.P. The information contained herein is subject to change without notice. HP Confidential – For training purposes only.
Printhead status plot

• For each individual colored pattern, make sure that

most of the dashes are present
• If you find a faulty printhead, perform a manual
printhead cleaning, then run the plot again

78 Rev. 16.3.6 - © Copyright 2016 HP Development Company, L.P. The information contained herein is subject to change without notice. HP Confidential – For training purposes only.
User maintenance

Requested and guided through front panel As required

• Carriage rail cleaning and lubrication • File system check: Recommended every 6 months;
• Cleaning the encoder strip started through Front Panel
• Printheads and printhead electrical
connections
• OMAS sensor cleaning: OMAS errors, banding issues
• Printer general cleaning
• Platen cleaning

81 Rev. 16.3.6 - © Copyright 2016 HP Development Company, L.P. The information contained herein is subject to change without notice. HP Confidential – For training purposes only.
User Maintenance Kit (Latex 300 & 500) 300 Series 500 Series

Replacement sponges
Oil

Flex contacts tool

(Carriage interconnect
wiper)

Cloths
83 Rev. 16.3.6 - © Copyright 2016 HP Development Company, L.P. The information contained herein is subject to change without notice. HP Confidential – For training purposes only.
Using the oil and the cloths
• Clean and lubricate the carriage rail
− Rails must be cleaned and lubricated from time to time depending on printer use
− Carriage contains an “oiler”; piece of foam impregnated with oil that continuously lubricates the rail
− Oiler will be replaced as part of Service Maintenance Kit #3

CAUTION: If the carriage remains in the central part of the

printer for more than 7 minutes, it attempts to return to its
home position on the right.

Warning message

84 Rev. 16.3.6 - © Copyright 2016 HP Development Company, L.P. The information contained herein is subject to change without notice. HP Confidential – For training purposes only.
 User guide
Cleaning the Platen (Latex 300/500 series)

Every 40 liters of ink printed: front panel alert will be triggered

Additionally when you notice any of the following symptoms:

• Ink smearing when printing with presets that used to work well (vacuum loss)
• More frequent substrate jams
• Ink stains and marks on the back of your prints
• Advance issues even when using the substrate-advance sensor

Note: A specific tool is NOT provided. A 1mm pin is required (paper clip)

87 Rev. 16.3.6 - © Copyright 2016 HP Development Company, L.P. The information contained herein is subject to change without notice. HP Confidential – For training purposes only.
Cleaning the Platen (Latex 300/500 series)
Follow these instructions to clean the platen:
Tip: Gloves are recommended.
1. Unload all substrate from the printer.
2. Turn off the printer.

3. Open the printer window. 4. Use a 1 mm pin to unclog every hole 5. Remove the platen or ink collector.
in the print platen. Make sure to push the 6. With the same 1 mm pin
pin all the way through. Remains of ink or tweezers, remove all remains
and substrate fibers can accumulate in of ink and substrate fibers inside the
the holes and diminish the vacuum. vacuum suction cups.
7. Reinstall the platen or ink collector.
88 Rev. 16.3.6 - © Copyright 2016 HP Development Company, L.P. The information contained herein is subject to change without notice. HP Confidential – For training purposes only.
Cleaning the OMAS window
Can help resolve problems with banding or inaccurate print length
• Very small rectangular window (<1 sq. cm)
• Near 3rd platen roller from the right
• Use a cotton swab (included in User
Maintenance Kit) moistened with 95% ethanol*
• Wipe off any dust or loosened ink deposits;
wipe firmly

IMPORTANT: Reload the substrate after cleaning the sensor

window

89 Rev. 16.3.6 - © Copyright 2016 HP Development Company, L.P. The information contained herein is subject to change without notice. HP Confidential – For training purposes only.
Replace pinchwheels if they break

Broken

Replacement

Remove interpinch Insert pinchwheel Insert interpinch

90 Rev. 16.3.6 - © Copyright 2016 HP Development Company, L.P. The information contained herein is subject to change without notice. HP Confidential – For training purposes only.
The encoder strip
• Latex 300/500 encoder strip is made of plastic and must be cleaned with water when requested by the printer

Plastic (Latex 300 & 500)

Aerosol deposits between printed lines on plastic surface
and blocks the sensor light path. Cleaning is necessary

91 Rev. 16.3.6 - © Copyright 2016 HP Development Company, L.P. The information contained herein is subject to change without notice. HP Confidential – For training purposes only.
Cleaning the printhead electrical connections

Ink builds up on electrical connections between printhead

and carriage
• Causes printhead not to be recognized
• Flex contacts tool (Carriage interconnect wiper)
• Uses disposable sponges included in the kit

Flex contacts tool

93 Rev. 16.3.6 - © Copyright 2016 HP Development Company, L.P. The information contained herein is subject to change without notice. HP Confidential – For training purposes only.
Cleaning the condensation Latex 300 Series

Under certain environmental conditions (very humid and/or cold and/or not enough air renovation)
some condensates may appear after printing long runs of jobs with high ink content.
If you are facing this situation, clean the condensation using a cloth. Be sure to wear gloves while
doing this.

94 Rev. 16.3.6 - © Copyright 2016 HP Development Company, L.P. The information contained herein is subject to change without notice. HP Confidential – For training purposes only.
4.1 - Latex 370 and 570 3-liter ink supplies

© Copyright 2016 HP Development Company, L.P. The information contained herein is subject to change without notice. HP Confidential – For training purposes only.
 Intermediate tanks (IT) levels/status Latex 570
Latex 370

Full (775 ccs - 100%)

Manual refill candidate Cartridge will be refilled if

Refill
300cc

(721 ccs 82%) a manual refill process is

area launched from front
panel
Refill candidate
(575 ccs 33%)

Mandatory refill When printing, refill will

start if the 3-liter
(475 ccs 0%)
cartridge is available.
• Printer pauses if 3-liter tank is
not available and requests
replacement
475cc

Reservoir • Can replace 3-liter cartridge or

mark Intermediate tanks to stop
refilling and printing continues
• Otherwise print job is cancelled

100 Rev. 16.3.6 - © Copyright 2016 HP Development Company, L.P. The information contained herein is subject to change without notice. HP Confidential – For training purposes only.
Life of the Intermediate tank Latex 570
Latex 370

The printer calculates how much ink is in the Intermediate tank by Important
counting drops. The Intermediate Tank must be
One Intermediate tank can be used for 1000 refills. changed when the front panel
• 990 refills: Almost end of life warning displays. displays Out of ink.
• 1000 refills: Status changes to End of life and all the ink in the tank will be
consumed (including the reservoir).

101 Rev. 16.3.6 - © Copyright 2016 HP Development Company, L.P. The information contained herein is subject to change without notice. HP Confidential – For training purposes only.
3-liter ink cartridge level/status Latex 570
Latex 370

The 3-liter ink cartridges are hot-swappable.

There are three levels of warning for ink
volume—low, very low, and empty. At Empty
(detected by the PIP), the printer will not start
Low (420 ccs 14%)
a new job.
Very Low (120 ccs 4%) Consumption is calculated by subtracting the
ink used for refilling the Intermediate tanks.
Empty Up to 20% error is expected, especially with
Magenta and Latex Optimizer. But the out of
ink detection is very reliable because it is
* Image is for representation only
detected by the PIP sensor.

102 Rev. 16.3.6 - © Copyright 2016 HP Development Company, L.P. The information contained herein is subject to change without notice. HP Confidential – For training purposes only.
Ink levels reporting (front panel) Latex 570
Latex 370

3 liter cartridges
Low ink message
Very low ink message
Out of Ink message
Intermediate tanks
Refill capacity (0.300 liters)
Ink reservoir (0.475 liters).
Only used if the Intermediate tank ink is marked as “stop
refill”.
Intermediate tank marked
as “Stop refill”
Here is a view of the front panel showing ink levels for both the Intermediate tanks and the 3-liter cartridges. The area marked
with a padlock cannot be normally used, to preserve the life of the intermediate tank.
Note that the Latex Mobile App and the software RIP show only the levels of the 3-liter ink cartridges.
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Replacing 3-liter ink cartridges Latex 570
Latex 370

• 3-liter ink cartridges should be kept in the original package until installation. This is the best way to assure that
air does not enter the ink bag.
• To replace the 3-liter ink cartridges, always start at the front panel by selecting “Replace large cartridges.”

Press the connector tabs to Rotate the new cartridge 360

disconnect the cartridge. degrees to ensure good ink
dispersion.

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Lesson 6.1 - SAi FlexiPRINT HP Edition Latex 300

NOTE: SAi FlexiPRINT HP Basic Edition in the box with Latex

310 and 330

© Copyright 2016 HP Development Company, L.P. The information contained herein is subject to change without notice. HP Confidential – For training purposes only.
 Production manager main areas 300 Series

Menu area, where you

can add new print
jobs, manage the
printer settings and
control main RIP
functions
Cloud Window gives you
access to useful web-
based tools and
resources

Queue area, where you see To change the units of

and manage your print jobs measurement (millimeters
and job nests or inches) used by the
application go to Edit at the
main menu and select
Preferences.

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Setups 300 Series

A Setup is a printer Queue. From the Setup menu you can change
the printer settings and default job properties for the Setup.

Adding a new setup

(Repeat steps 1 and 2 to create as many presets as you want.)

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 Creating default job settings 300 Series

8
1 6

3 6

3
4
2

2
7
2 5
Opening a new job and printing Next slide 300 Series

2 3
3
2

Rotate
2
Opening a new job and printing (continued) 300 Series

7
Nesting 300 Series

3
5

4
Working with substrate presets 300 Series

From the RIP you can export .oms files, import .oms files, create, clone, and modify the media
presets in the printer as if you were in front of the machine working with the front panel.
Although the actions are selected from the RIP, the changes are directly made in the printer.

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Lesson 6.2 - EWS (Embedded Web Server)

© Copyright 2016 HP Development Company, L.P. The information contained herein is subject to change without notice. HP Confidential – For training purposes only.
Embedded Web Server (EWS)

Access with a web browser, using the printer’s IP address

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EWS Main tab: Supplies

Notice Ink Maintenance Kit in Latex 260

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EWS Main tab: Usage

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EWS Main tab: Accounting

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EWS Setup tab: Printer settings

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EWS Customer Involvement tab: CIP configuration

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EWS Setup tab: Upgrade/update firmware

Firmware upgrades increase functionality or enhance features

Start at EWS Setup tab: Firmware update
Download the latest .fmw file from [Link]
− Example: GG-CAL_00_00_21.6_mvl40-x86-opt_B.[Link]

Store on desktop
Browse to the downloaded file
Click Update
Read and accept terms and conditions

NOTE: This can also be done with a USB flash drive containing the firmware file. With the printer ready, insert the flash
drive and follow FP instructions.

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EWS Support tab

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Embedded Web Server lab Lab
Explore the EWS and find the following items: Software

• Supplies information
• Usage of latest plot
• FW upgrade
• Printhead alignment
• Service plot

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Lesson 7

Troubleshooting

© Copyright 2016 HP Development Company, L.P. The information contained herein is subject to change without notice. HP Confidential – For training purposes only.
Where to find help for many printer issues

For simplification, all Latex 300 and 500 troubleshooting topics are in the User's Guide, along with
the usual usage information.

L25500 260 300 Series 500 Series

User’s Guide + User’s Guide

Maintenance and Quick Guide
Troubleshooting Guide

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Lesson 7.1 - Substrate issues

© Copyright 2016 HP Development Company, L.P. The information contained herein is subject to change without notice. HP Confidential – For training purposes only.
Common substrate issues

• Loading issues
• Jams
• Wrinkles or deformed prints
• Cutter doesn’t work
• Take-up reel issues

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Issues with printhead crashes and media jams

Issue
Media crash in the print zone that results in substrate needing to be removed
What can be damaged when media jam is removed improperly
• Mylar ‘fingers’ are bent, causing media marks
• Media sensor can be damaged (L25500 and Latex 260)
How to properly remove media
• Cut the media in the input area
• Lift the blue lever
• Remove the media from the front of the printer

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Issues with printhead crashes and media jams
Damage to Mylar fingers and potential marks on prints

This tab is too low,

and some medias
get stuck here when
the media is going
backwards

Bent Mylar fingers

can damage
media
on subsequent
prints

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Lesson 7.2 - Image Quality

© Copyright 2016 HP Development Company, L.P. The information contained herein is subject to change without notice. HP Confidential – For training purposes only.
Printhead status plot

• For each individual colored pattern, make sure that

most of the dashes are present
• If you find a faulty printhead, perform a manual
printhead cleaning, then run the plot again

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Printhead alignment

Automatic Manual
• Performed when printhead is replaced • Requested from Front Panel or EWS
• If no substrate is loaded when a printhead is replaced, • Used when Line Sensor cannot “see” the substrate
printer will perform alignment next time you load • Transparent or color substrates
paper
• Workaround while waiting for repair

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Image quality issues
More information: Consult the User’s Guide

• Graininess
• Horizontal banding
• Vertical banding
• Misaligned colors, lack of sharpness
• Too much ink
• Too low temperatures
• Hazy or fuzzy prints
• Uneven appearance
• Smudging
• Re-wetting
• Oily finish
[Link]/HPSupportAdvanced

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Searching for the best possible substrate preset
Before you start touching substrate presets parameters

The table shows how to find the best possible substrate, starting with the most optimal.
Preset Description

This is the best possible substrate because it is made by the reseller

1 Provided by the substrate reseller
specifically for their substrate.

HP has made and published more than 250 substrate presets for the most
2 Published by HP popular substrates in the world. These profiles have been generated and
tested following the HP image quality standards.
A full set of generic and HP substrate presets are pre-installed in the printer.
These presets don’t provide the best possible performance of a given
3 Generic printer default preset
substrate, but provide acceptable results for most of the substrates of this
family.

You can easily edit, clone, remove, or create substrate presets as well as fully
4 New preset created from the front panel
unattended ICC (Latex 360 only) and color calibration using the front panel.

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 Check the performance of the substrate preset Latex 300 Series
This is how to check the performance of any printmode of the installed substrate presets
independently of the process used to install/generate them.

1 2 4

Image quality check

Satisfied with the result? Satisfied with the result?

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Before changing substrate preset parameters
Other steps to take
• Make sure that the substrate preset is correctly installed in the RIP and ICC is correctly selected.
• Check the image quality test
• HP published media presets have been generated at “office” temperature and relative humidity. If
environmental conditions are not close (high humidity or low temperature) the HP published
substrate presets may need to be fine-tuned to compensate for those differences and to cure
properly.
• On the Latex 330 and Latex 310, the advance for each substrate must be calibrated. On the rest of
products check that the OMAS is working properly.
• Align the printheads.
• Check that color calibration is current
• If you already have the best possible substrate preset and have checked all these steps, and still
have a image quality issue, follow the next troubleshooting process to fix it.

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Calibrate the advance on the Latex 310 and 330 Latex 310, 330
These 2 models do not have OMAS

The substrate-advance check plot consists of several columns

with a number at the bottom of each one. Locate the lightest of
the columns and enter its number into the Advance settings for
the current substrate preset and printmode. The value chosen in
this example should be “−6”.
This operation may also be necessary on the Latex 360 printer if
OMAS is not working or not able to “navigate” this substrate.

Front panel instructions:

Image-quality maintenance > Substrate advance calib. > Print
adjustment plot

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 Media advance
Advance Check Plot explanation

Pattern is printed with the KC printheads

• The rear printhead prints a stair-step.
• The front printhead prints horizontal lines.
• As the substrate moves forward the horizontal lines are printed on top of the
stair step
− Where the horizontal lines and the stair-step coincide, the area looks lighter.
This is the appropriate correction.
− Where horizontal lines and stair-step do NOT coincide, the area looks darker.

157 Rev. 16.3.6 - © Copyright 2016 HP Development Company, L.P. The information contained herein is subject to change without notice. HP Confidential – For training purposes only.
3 main parameters
There are 3 main parameters to consider when troubleshooting image quality issues with the Latex
printers:
• Ink quantity
• Curing temperature
• Printing speed (number of passes and interpass delay)

If you change any of the parameters, this will usually affect the
others. For a given substrate preset:
If you want to… You may need to…
Reduce the curing temperature Print slower or reduce ink
Increase curing temperature or
Print faster
reduce ink
Increase ink (to have better Increase curing temperature or
gamut) print slower
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 Need:
The Latex Ink Triangle Consequence:

Imagine that you have a substrate profile and plots come out perfect every time.

If you want to… You may need to… 1. Ink

Increase ink limit and Increase number of passes 2. Passes in print mode
avoid graininess, banding, (print slower), increase 3. Curing temperature
bleed, or improper curing curing temperature or both.
Decrease number of
passes (print faster) while
Decrease ink limit, increase
avoiding graininess,
curing temperature or both.
banding, bleed, or
improper curing
Increase the number of
Decrease the curing passes (print slower),
temperature decrease the ink limit or
both.

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Troubleshooting media deformation or IQ issues
Influence of some settings on Image Quality
Print Quality Attributes
Substrate Grain/ Horizontal Vertical
Smudge Bleed
Deformations Coalescence Banding Banding

Passes or Interswath delay ↑ ↑ ↑ ↑ ↑

Temperature ↑ ↓ ↑ ↑
Ink density ↓ ↓ ↓ ↓
Settings

Optimizer ↑* ↑*
Vacuum ↑↓ ↑↓ ↑↓
Printzone airflow ↓
Note: ↑ increase setting affects positively the print quality attribute.
↓ decrease setting affects positively the print quality attribute (*) can deteriorate upon certain level
↑↓ adjustment/calibration needed
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Settings adjustment 300 Series 500 Series
Change settings while printing (“on the fly”)

Some setting can be modified while the printer is printing.

Press Adjustments and you will be able to change the
parameters shown in the picture.
They are immediately applied to the plot (leave some time for
the temperature setting to adjust)
When you are happy with the results you can save the
changes by pressing the “Save changes” button at the right
bottom are of the screen, to save them to the media preset.
➢ Otherwise, they will not be applied to future jobs printed
with this media preset.

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Settings adjustment 300 Series 500 Series
Change settings inside a media preset

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Deformation compensations
Straightness optimization can be changed at the front panel of the Latex 300 printers.

RIPs may provide a scaling option that allows you to compensate easily for substrate shrinkage or
expansion; see your RIP documentation..
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Color bars

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Printzone Airflow (Latex 500 only) 500 Series
Settings > Image-quality maintenance > Printzone airflow

Use when encountering:

- Wide & Low frequency vertical bands coinciding with Printzone air deflectors.

- Mainly seen on Self Adhesive Vinyl and Backlits, in certain colors, usually with high ink
saturations.

Root cause: related to uneven drying of the Optimizer and/or Ink.

Wide & low frequency vertical bands

Description: this setting decreases the printzone airflow to reduce the effect.
Side-effect: Images might have a bit more coalsecense

Setting: High (Default)

Recomendation: Default & recommended setting is High. Low printzone airflow is only
recommended for specific plots that are susceptible to Vertical Banding
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Setting: Low*
* Plots with vertical bands are not so susceptible to coalescence.
Lesson 7.4 - System Errors

© Copyright 2016 HP Development Company, L.P. The information contained herein is subject to change without notice. HP Confidential – For training purposes only.
System Error codification
[Link]:YZ.m
XX: Service part
nn: Service part index (if more than one error is assigned to the same service part) - Optional
Y: Who should perform the action (1 digit) – (User or Service Engineer)
Z: Action to perform (1 digit)
m: additional actions/information to consider (1 digit) – Optional

Example: 12.2:10 - Printmech: 24V to Veridian failure.

Replace
Service Engineer
24V to Veridian
Printmech
Error messages on front panel
When the front panel shows an error message it includes also the actions that the customer can
take to fix the issue. The user manual has a complete list of errors that customers can likely fix for
themselves, along with the respective action.
If a customer follows the actions on the front panel and still experiences an issue, ask them to use
the More info button (points to the subsystem being affected) and take a screen shot to enable
further troubleshooting.

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Common front panel error messages

Cartridge errors
Example: “Cyan cartridge has expired”
Printhead errors
Example: Cyan printhead #1 error: replace
OMAS
Example: Clean OMAS or disable it at RIP

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