Contents

1. Cancel lỗi cổng/cổng kiện................................................................................................2

2. Confirm địa chỉ khách........................................................................................................2
3. Khách không hài lòng về sản phẩm..................................................................................2
4. Đơn in production..................................................................................................................3
5. Đơn in transit...........................................................................................................................3
6. Đơn deli.....................................................................................................................................4
7. Xác nhận thông tin khách (update địa chỉ, ID)...............................................................4
8. Báo khách pick-up/verify/contact local............................................................................4
9. Return to warehouses/ address confirmation................................................................5
10. Deal refund lần 1 - dissatisfaction...................................................................................5
11. Deal refund lần 2..................................................................................................................6
12. SIZE CONFIRMATION..........................................................................................................6
13. REQUEST ID SA/ CPF BRAZIL/ TAX ID NORWAY/ PCCC KOREA..........................7
14. PROOF REFUND...................................................................................................................7
15. DISPUTE - UNAUTHORIZED TRANSACTION................................................................7
16. DISPUTE - ITEM NOT RECEIVED - DELI........................................................................8
17. DISPUTE - ITEM NOT RECEIVED - IN TRANSIT/ IN PRODUCTION.........................8
18. DISPUTE - NOT AS DESCRIBED......................................................................................9
19. DISPUTE - NOT AS DESCRIBED - DEAL REFUND / DÍNH TM..................................9
20. CANCEL FLORIDA...............................................................................................................9
21. DEAL RF - DELI NHƯNG KHÁCH KHÔNG NHẬN ĐC HÀNG..................................10
22. NEW CUSTOMER - SHIPPING.........................................................................................10
23. NEW CUSTOMER - FLORIDA..........................................................................................10
24. NEW CUSTOMER - SIZING..............................................................................................11
25. ĐƠN BỊ TIÊU HỦY/ HỎI RESEND HAY REFUND........................................................11
26. Khách không nhận được email xác nhận đơn hàng................................................12
27. Không tìm thấy thông tin khách.....................................................................................12
28. Trả lời khách hàng khi khách hỏi store bán hàng hay chỉ là quảng cáo............12
29. Trả lời khi khách yêu cầu hang brand..........................................................................12
30. Trả lời khách khi chao khách mã giảm giá.................................................................13
1. Cancel lỗi cổng/cổng kiện

Dear sir/madam,

We are contacting you about your order placed on our website.

Order number:
Unfortunately, we are unable to proceed with your order due to some problems with our
payment gates. We have cancelled the order, refunded you and fixed the problem (attached
to this email is proof of refund).
If you're still interested, please kindly visit the store link again to shop for your order again:
https://hgqcluxury.com/
We sincerely hope for your understanding. We have refunded the order value to your
account so that you can make purchases again.
Here is a 15% DISCOUNT CODE for you - tqcluxury15

We are sorry for the inconvenience caused.

Yours sincerely,

2. Confirm địa chỉ khách

Dear
sir/madam,

Order number:
Tracking Number & link will be updated later to you via email.

Unfortunately, we are unable to look up this address. In order to assist successful

delivery, can you please fill in details of your address according to this form in English,
including 1 specific house/apartment number & street name.
1. Recipient:
2. Address: (house/apt number recommended) (street)
3. Company:
4. City:
5. State:
6. Zip code:
7. Country:
8. Phone number:
Please write down the correct address and respond to this email as soon as possible so
that we can process your order early.

We are sorry for the inconvenience.

Yours sincerely,

3. Khách không hài lòng về sản phẩm

 Dear sir/madam,

Order number:
Firstly, we apologize for your dissatisfaction with the product(s).
However, please kindly reply to this email with photos of the products when they're
spread out, size tags and the labels on the received package, and specify the
dissatisfying features of the product. We will verify them and offer a suitable refund
policy.
We are sorry for the inconvenience, yet we need some proof to work with the supplier
and try to improve the quality as much as possible. If you do not provide a picture, we
cannot accurately determine whether the product you received was produced from our
factory. Please understand

We hope you will discuss with us via this email in order for us to assist you better and
come up with a solution for your best experience.
Yours faithfully,

4. Đơn in production

Dear sir/madam,

Order number:
Tracking number:
Tracking link:

You can use the link above to track your parcel. According to the delivery status, your
order is currently under production and is expected to be shipped out in 3-6 days.
Please note down that your waiting time shall include:
Production: 5-10 business days
Delivery: 8-18 business days
We apologize for the waiting, but all the processes related to transportation and customs
clearance are uncontrollable and we have no right to get involved in them.

Thank you for your understanding.

Yours faithfully,

5. Đơn in transit

Dear sir/madam,

Order number:
Tracking number:
Tracking link:

According to the delivery status, your parcel is currently in normal transit and [is on the way to
the destination country]. It is updated to 18th, May 2024. The parcel is expected to arrive within
8 to 20 days.
Please kindly keep an eye out for any notifications or calls from the carrier in order to
avoid lost or returned goods.
We apologize for the waiting, but all the processes related to transportation and customs
are uncontrollable and we have no right to get involved in them.

Thank you for your understanding.

Yours faithfully,

6. Đơn deli

Dear sir/madam,

Order Number:
Tracking Number:
Tracking link:

Regarding your package, the order was delivered successfully on .... The status was
updated to [...]
Please kindly check around your house or neighborhood, as well as into your mailbox or
locker. Some of your family members might have signed and kept the order. If needed,
we will request the shipping label and proof of your parcel for you to check its status at
the post office.
If you have any questions or concerns, please do not hesitate to contact us.

We are sorry for any inconvenience caused.

Yours faithfully,

7. Xác nhận thông tin khách (update địa chỉ, ID)

Dear sir/madam,

Order number:
We have received your update on the information. We have also sent it to the carrier to
make sure the order is delivered successfully.
Please note down that your waiting time shall include:
Production: 5-10 business days
Delivery: 8-18 business days
We apologize for the waiting, but all the processes related to transportation and customs
clearance are uncontrollable and we have no right to get involved in them.

We are honored to assist you.

Yours faithfully,

8. Báo khách pick-up/verify/contact local

Dear sir/madam,

Order number:
Tracking number:
Local transfer number:
Tracking link:
According to the order's status updated by the carrier, your parcel has arrived at the
local post office. We suggest you contact the local post office to verify the real-time
status of the package has a number ………..and schedule the time for re-delivery or pick
it up yourself.
Delivery provider: USPS
Contact number: +1 (800) 275-8777
Service hours: Monday to Friday: 8:00-20:30: Saturday: 8:00-18:00
Inquiry website: Official website: www.usps.com
Website to check the phone number of the nearest post office:
https://toois.usps.com/find-location.htm
We are sorry for the inconvenience; however, please take this matter urgently as over-
time packages will be returned or discarded automatically.

If you have any further questions or concerns, please do not hesitate to contact us.
Thank you for your understanding.
Yours faithfully,

9. Return to warehouses/ address confirmation

Dear sir/madam,

Order number:
Tracking number:
Transfer number:
Tracking link:

According to the status updated by the carrier, your package is being returned to the
overseas warehouse due to insufficient address. As over-time packages will be
abandoned, re-sending your parcel as soon as possible is our primary option.
Since we will be responsible for extra delivery fees, please note down your correct
address according to the form below:
1. Name：
2. Address：
3. Zip code：
4. City:
5. Province:
6. Country:
7. Contact Number:
Please reply to us soon. Otherwise, after the deadline, the package will be discarded.
If you have any further questions or concerns, please do not hesitate to contact us.

We are truly sorry for the inconvenience caused.

Yours sincerely,

10. Deal refund lần 1 - dissatisfaction

Dear sir/madam,
Order number:
Firstly, we apologize if this product is not like what you expected.

Normally, in this case, we can not support a full refund since we have borne all the costs
regarding manufacture, materials, labor cost, ect., and the parcel has been received.
However, we do understand how you feel when you have already paid for the products,
so to resolve this in good faith, we would like to offer you a refund of 50% of your order
value (equivalent to $25.00, shipping not included). You do not have to return the
item(s).
We hope that you will take this offer into account and discuss it with us in order to come
up with the best solution for you.

We are sorry for the inconvenience.

Yours sincerely,

11. Deal refund lần 2

Dear sir/madam,

Order number: TVS4302

We would like to raise the refund to 80% of the order value (equivalent to $71.42,
shipping not included) without having to return the items. This is the highest offer
possible for us, as we have suffered from losses due to the fees we had to pay for the
manufacturer and customs processes. Regarding bad quality, we will have to seriously
review it.
Once again, we sincerely apologize.
We hope that you can kindly take this offer into account. If you have any further concerns,
please get back to us.

We are sorry for the inconvenience.

Yours sincerely,

12. SIZE CONFIRMATION

Dear sir/madam,

Order number:

We have encountered some problems, so we are unable to see the size of the
product(s) you ordered:
…
…

Therefore, would you mind please noting down your chosen size of the product(s) for us
again? You can see the products' size chart(s) in the picture attached to this email. We
suggest you compare it to your actual measurements in order to avoid dissatisfaction
after delivery.
 We hope to hear from you soon in order for us to process this order early.
We are sorry for this inconvenience.
Yours sincerely,
13. REQUEST ID SA/ CPF BRAZIL/ TAX ID NORWAY/ PCCC KOREA

Dear sir/madam,

Order number:
To avoid lost goods in South Africa, the customer's Identification number] is required.

To avoid lost goods in [Brazil], the customer's [CPF (Cadastro de Pessoas Físicas)
number] is required.
To avoid lost goods in Norway, the customer's tax ID number is required (The
Fodselsnummer is 11 digits in the format NNNNNN NNNNN).
To avoid lost goods in Korea, the customer'sa Korean customs clearance code is required
(P" at the beginning + 12 Numerical digits).

Therefore, can you please provide us with yours?

We ensure that it will only be used for the goods delivery purpose and no other aim
without your authorization.

Please respond to this email as soon as possible so that we can process your order
early.
We are honored to assist you.
Yours sincerely,

14. PROOF REFUND

Dear sir/madam,

Order number:

We have proceeded with the refund of $... to your account, which you used to place the
order. Attached to this email is proof of transaction, in which you can find the transaction
ID.
The time is usually from 3-10 business working days, depending on the payment gate.
Please kindly note that we will refund the amount to the same account used to place the
order.
Within the mentioned period of time, if you do not receive the money, please kindly get
back to us to work out the best solution.

Thank you for your understanding.

Yours sincerely,

15. DISPUTE - UNAUTHORIZED TRANSACTION

Dear sir/madam,

Order number:
Tracking number:
Tracking link:

We are sorry for having received a Paypal case from you with the reason 'Unauthorized
transaction'.

According to the feedback of the delivery unit, your parcel was delivered successfully.
We also noticed that your address on the shipping label (attached to this email), your
billing and shipping address provided when the order was placed is the same as below:
Mina Pashootani
22514 Rippling Shore Ct
Katy, TX 77494
Therefore, would you mind telling us what the reason for your open dispute is?

Please kindly drop your Paypal case and then discuss it with us via this email in order for
us to assist you.

Thank you for your understanding.

Yours faithfully,

16. DISPUTE - ITEM NOT RECEIVED - DELI

Dear sir/madam,

Order number:
Tracking number:
Tracking link:

We are sorry for having received a Paypal case from you with the reason 'Items not
received'.

According to the tracking status, your order was delivered successfully to [CHATEAU-
RICHER, QC] on [January 18th].
Please kindly look into your mailbox/locker and check around your house and the
neighborhood. Some of your family members might have signed and kept it, too.

Attached to this email are the shipping label and delivery certificate of your parcel. You
can also use this to contact the delivery unit and obtain more information about it.
AFTER VERIFICATION, WE CAN RESEND THE ORDER OR REFUND YOU.

Please kindly drop your Paypal case and then discuss it with us via this email in order for
us to assist you.

Thank you for your understanding.

Yours faithfully,

17. DISPUTE - ITEM NOT RECEIVED - IN TRANSIT/ IN PRODUCTION

Dear sir/madam,
Order number:
Tracking number:
Tracking link:
We are sorry for having received a Paypal case from you with the reason 'Items not
received'.
According to the delivery status, your parcel is currently in [normal transit/ production]. The
parcel is expected to [arrive / be shipped out] within [7 to 14 days].

Therefore, please kindly drop your Paypal case and then discuss it with us via this email
in order for us to assist you.
Thank you for your understanding.
Yours faithfully,

18. DISPUTE - NOT AS DESCRIBED

Dear sir/madam,

Order Number:

We are sorry for having received a Paypal case with the reason 'Not as described'.
Firstly, we apologize for your dissatisfaction with the product(s). Please kindly reply to
this email with photos of the product, including the product image and the labels inside
and outside the received package, and specify the dissatisfying features of the product.
After verification, we can either resend the order or refund you.

We hope that you can drop your Paypal case and then discuss with us via this email in
order for us to assist you better.
Yours faithfully,

19. DISPUTE - NOT AS DESCRIBED - DEAL REFUND / DÍNH TM

Dear sir/madam,

Order Number:
We apologize that the products are not up to your expectations. We would like to offer
you a FULL refund for your order.

Please kindly drop your Paypal case in order for our Finance department to proceed with
the refund, as currently Paypal is withholding the money in between.
Therefore, we hope you can close the case in advance. The refund amount will be
transferred to you within 7-10 days. If you do not receive our proof of refund, you can
always reopen the case on Paypal again.

We apologize for the inconvenience.

Yours faithfully,
20. CANCEL FLORIDA

Dear sir/madam,

Thanks for shopping with us!

Order number:
Unfortunately, we are unable to proceed with your order to Florida since we do not
support delivery lines to the location.
We regret to inform you that we have to cancel the order. We have refunded the amount
equivalent to your order value (shipping included) to your account. Attached to this
email is proof of refund, in which you can find the transaction ID.

We are sorry for the inconvenience caused.

Yours sincerely,

21. DEAL RF - DELI NHƯNG KHÁCH KHÔNG NHẬN ĐC HÀNG

Dear sir/madam,

Order number:

We would like to offer you a refund of …% of the order value (equivalent to $..., shipping
not included). This is the highest offer possible for us, as we have suffered from losses
due to the fees we had to pay for the manufacturer and customs processes.
Regarding the package, we will continue looking for it. Once again, we sincerely
apologize as we are unable to control different factors during shipping.
We hope that you can kindly take this offer into account.

We are sorry for the inconvenience.

Yours sincerely,

22. NEW CUSTOMER - SHIPPING

Dear sir/madam,

Thank you for having interest in our products!

WE DO DELIVER TO [...]!

Our products are customized clothing items, which will be processed only after the order
is placed.
Once you place an order, your waiting time shall include:
Order's Processing: 1-3 business days
Production: 5-10 business days
Delivery: 8-20 business days (delivery to the US will be faster than to other countries)

You can read further descriptions on our webpage to know more about the products as
well as to take all factors into consideration. We would not want our customers to end up
unsatisfied with the quality of the items.
If you have any further questions or concerns, please do not hesitate to contact us.
Yours faithfully,

23. NEW CUSTOMER - FLORIDA

Dear sir,

We sincerely thank you for having interest in our products.

However, due to some reason coming from the delivery service provider, we
currently can not support delivery to the state of Florida. Therefore, we're afraid that
you can not place an order with this destination. We are not fully aware of the reason
why, but the factor is uncontrollable and we can not get involved in the process.

We also truly apologize for this inconvenience, as we are willing to assist any customer
who is interested.
If you have any other address, we are always honored to assist you.

Best regards,

24. NEW CUSTOMER - SIZING

Dear sir/madam,

Thank you for having interest in our products!

Some of our clothing items are designed based on the US sizing, but some in an over-
sized or tight-fitting form. Therefore, in order for customers to pick the correct size, each
product has its own chart attached to its webpage.
Our size charts are for both genders.
We suggest you compare the measurements on the chart with that of your clothes or
your body using a tape measure. We would highly recommend this method in order to
avoid future dissatisfaction with the product.

We look forward to your future orders!

Yours sincerely,

25. ĐƠN BỊ TIÊU HỦY/ HỎI RESEND HAY REFUND

Dear sir/madam,

Order number:

For some reason, the package was lost and could not be delivered. We can either
create another order and reproduce the items for you free-of-charge, or refund you the
order if you're not willing to wait.
We would suggest you let us re-ship the package as it does not cost any further fees.
However, please kindly take this matter into consideration and get back to us about your
decision.
After 24 hours, we don't receive anything response, we will resend your order according to the
address where you provided before

We are sorry for the inconvenience.

Yours faithfully,

26. Khách không nhận được email xác nhận đơn hàng

Dear sir/madam,

Order number:

First of all, we apologize that you did not receive an order confirmation email. This email
was sent but it may have been considered spam so you did not receive it. We apologize
for this inconvenience.

Your order is currently being processed (1-3 business days), we will then send the order
tracking number to your email

Please wait
Thank you and regards

27. Không tìm thấy thông tin khách

Dear Sir/madam

We are very sorry that we could not find your information on the system

Please provide us with your order number or payment transaction number so we can best
assist you.

Thanks and regards

28. Trả lời khách hàng khi khách hỏi store bán hàng hay chỉ là quảng cáo

Hi,
Thank you for your interest in our products.
You know, advertising on Facebook is now a common trend. Many companies use Facebook
advertising.
We sell worldwide.
Many orders have been delivered and received positive feedback from customers.
Don't worry!
Hope you will find the product you like.
Best regards,

29. Trả lời khi khách yêu cầu hang brand

Dear Sir/Madam,

Our products are made-to-order, after you place an order, we will start production and
shipping to you. Our products are not branded products, but have been sold worldwide
and received very good feedback from customers. Please confirm that you still want to
proceed with this order so we can produce it and ship it to you.

If you do not respond within 24 hours, the order will continue to be processed and
produced as normal, we will not refund your order after 24 hours from this email.

Best regards

30. Trả lời khách khi chao khách mã giảm giá

Dear sir/madam,
Order number: MAZPRINTS40255
First, we would like to apologize for your dissatisfaction with our product.
Our items are made-to-order, meaning you place an order and we just started
production, so all items are new. Sizes and designs are printed according to the order.
Normally, in this case, we can not support to exchange size since we have borne all the
costs regarding manufacture, materials, labor cost, ect., and the parcel has been
received.
However, we do understand how you feel when you have already paid for the products,
so We have an offer for you: Please place a new order, we will support changing the
items size for your old order and will send it with the new order. You do not need to
return items you have received. Because to send an order, we incur very high shipping
fees. Please understand and sympathize with us
To resolve this issue in good faith, we will give you a discount for your next order 20%:
sg20
Hope you will consider and accept our offer
31. DISPUTE - CANCELLED RECURRING BILLING
Dear sir/madam
We have received your complaint on Paypal indicating that you are not satisfied with our
product. We are so sorry about that. We have received a dispute from Paypal with the
reason: "Cancelled recurring billing"
Order number:
Tracking number:
Link:
The package status: Delivered (8 days) 2023-11-12 14:00 Euless TX, Delivered The system
shows that the package was delivered successfully on 12th, November 2023. Our store does
not have any refund agreements with customers.
If you have any problems, please let us know.
After that we can support you. And you can cancel your case on Paypal.
Regards,

32. Hướng dẫn khách Cancel case

1 Go to your Resolution Center (https://www.paypal.com/disputes/). (The Resolution Center is
only accessible on a web browser, not the PayPal app.)
2 Click View next to the dispute you want to close.
3 Click Close this dispute.
4 Let the seller know why you're closing the dispute, then click Close dispute.

33. Gửi khách khi hang bị thất lạc

Dear sir/madam,

Order number: LDV2296

Tracking number: 92626903590992110012172905
Tracking link: https://t.17track.net/en#nums=92626903590992110012172905
We regret to inform you that your package was lost during shipping. We sincerely apologize to you. We
will remake the goods and send them to you as soon as possible. We hope you will sympathize with us
because this is an unexpected incident.
If you do not respond to this email within 24 hours, we will continue to process and produce your order
as normal

Regars

34. Sale khách khi thanh toán bị lỗi

Hi,
Thank you for your interest in our products.
We noticed that you ordered some items through the website: https://sparklingvogue.com and there was
an error in payment. Do you encounter any difficulties? Please tell us so we can best assist you
Many orders have been delivered and received positive feedback from customers.
Hope you will find the product you like.
Best regards,

35. Gửi email cho khách khi cần cf thời gian giao hàng
Dear sir/madam,

Thank you for having interest in our products!

Your order: UPT5157

Our products are customized clothing items, which will be processed only after the order is placed.
Once you place an order, your waiting time shall include:
Order Processing: 1-3 business days
Production: 5-10 business days
Delivery: 8-20 business days (delivery to the US will be faster than to other countries)
Can you wait until the order is delivered? Let us know
If we cannot wait, we can cancel your order
If you do not respond to this email within 24 hours, we will continue to process and produce your order
as normal
If you have any further questions or concerns, please do not hesitate to contact us.
Yours faithfully,
36. RF mồi 30% cho khách
Dear sir/madam,

Order number: LDV1903

Tracking number: YT2409421272195102
Local transfer number: LS644544719CH
Tracking link: https://t.17track.net/en#nums=YT2409421272195102

According to the order's status updated by the carrier, your parcel has arrived at the
local post office. We suggest you contact the local post office to verify the real-time
status of the package has a number LS644544719CH and schedule the time for re-
delivery or pick it up yourself.
Distributor: Switzerland-Hong Kong asendia
Contact number: 0 848 888 888 (charge CHF 0.08/minute)
Service hours: Monday to Friday: 7:30-18:00; Saturday: 8:00-12:00
Inquiry URL: https://tracking.asendia.com/

Have you received your package yet? According to shipping information, the
package is at the local post office. Please contact us to receive your package.
If you cannot find your package, we will refund 30% of the order value
equivalent to $10
We are sorry for the inconvenience; however, please take this matter urgently as over-
time packages will be returned or discarded automatically.

If you have any further questions or concerns, please do not hesitate to contact us.
Thank you for your understanding.
Yours faithfully,

37. Địa chỉ cho khách trả hang về:

SUITE B, LEVEL 7, WORLD TRUST TOWER, 50 STANLEY STREET,
CENTRAL HONG KONG

38. TB cho khách đơn hang bị thất lạc và cf muốn gửi lại hay không
Hi
Your order:
Tracking number:
Link:
We regret to inform you that your order has encountered a problem during shipping, it may have
been lost. We will resend this order at no additional cost to you
We are very sorry for the inconvenience
Please confirm that you want to resend this order. If you do not respond within 24 hours, we will
automatically resend it as normal
Best Regards

39. Hỏi khách có muốn bỏ tên mình ra khỏi áo Custom ko????

Hi

Thank you for your recent order! We're excited to create a personalized item for you.
To ensure we get the customization details correct, please confirm if you would like to
print 'No name' on your shirt, or you want to leave the name part blank?
Please reply to this email within 24 hours so we can process your order accordingly.
If we do not receive your confirmation email, we will leave the name part blank.
Thank you for your understanding and cooperation.

Sincerely,

40. Phản hồi khi khách muốn đổi size áo POLO

Hello,

For your order HLM1946

Thank you for your email. Is it just this polo zip that is loose on you? Please measure
this shirt and take photos. If the shirt's measurements are wrong compared to the size
chart below, we will handle this problem for you.
Please give us early feedback and we will have a reasonable solution for you.

Thanks and regards.

41.
Hi
Thanks for your response
We will update your information
Regards

42. Khách ko hài lòng sản phẩm- Offer đổi size

Dear sir/madam,

Order number: NDN63767

Firstly, we apologize again for your dissatisfaction with the product(s).
For your order, the material selected is the material used for all other orders. All
customers gave good feedback about the items they received.
Products are manufactured in US or EU standard sizes. We have sent you the exact size
product you ordered. Normally, when customers order the wrong size, they will not be
supported to change the size. However, you are a new customer. We hope you will be
an old customer with new orders.
So, we will send you the new items in the size you want and you can keep all products
you receive. If the second-time delivered products do not fit/satisfy you, we cannot
apply any policy.
Please take our offer into account and get back to us about your decision and the
correct size.

Best regards,