Business Process Management:

a Systems Solution to Crisis

Businesses need to constantly adapt their processes, yet
they are often held back by static IT systems that aren’t
designed to exploit future opportunities. Business process
management (BPM) is a new change management and
systems implementation methodology to overcome this
problem. Supporting BPM is a new software solution, the
business process management system (BPMS). This report
will help software vendors, service organisations and end
users determine where the software and service
opportunity lies in BPM.

F i n d o u t w h a t B P M c a n o ff e r y o u r o r g a n i s a t i o n . . .
 What exactly is BPM and what can
BPM systems do for me?
In the current economic climate, business process flexibility is key to organisational survival.
But the logic of business process tends to get hard-wired into highly expensive IT systems
that are complex and stifle innovation. However, the business process management system
(BPMS) is a new kind of software suite that enables organisations to build flexible, responsive
systems with speedy integration into existing software infrastructure.
Both EAI and workflow vendors are now scrambling to add capabilities to their offerings,
while new entrants and service companies are trying to position themselves for what they
anticipate to be a lucrative market opportunity. Ovum's report, Business Process
Management: a Systems Solution to Crisis, helps you to understand this technology and what
it represents.

Ovum's research guides you towards the sweet Answering your key questions…
spots in an emerging market opportunity The report will also provide answers to the key
What makes the business process management (BPM) market so difficult to questions about this market, including:
navigate is that many different types of players contribute parts to the overall " Where and when will the significant
BPMS solution. No vendor has yet succeeded in bringing the complete offering market opportunity for BPMS
to the market, although many are now trying. implementation emerge?
Business Process Management: a Systems Solution to Crisis helps these, and " Should I consider adopting BPMS to
other market players, by providing vital insights into: improve my own service methodology?
" The BPMS supply chain, its dynamics and specific analysis regarding where " What are the difficulties associated with
vendors from the EAI, workflow and process modelling markets fit in BPMS implementation?
" Market positioning strategies – where there is a need for marketing and " What are the relevant standards in the
technology alliances BPMS market (BPML, WSFL, XLANG, etc)
" The BPMS business case for systems integrators and business process and their likely influence on this market?
outsourcers With answers to these questions and many
" Market development issues, regionally-based BPMS technology and service more, you will be well placed to exploit the
forecasts and why business process outsourcing will drive the BPMS market in BPMS opportunity.
the medium-to-long term.

" online (PDF printing available)

This report is available: " FTP
" CD-ROM (Adobe Acrobat, HTML or Lotus Notes)
Table of contents Why you need this
A Management summary
B An introduction to the BPM market, players and
projects
research
C Market scenario and forecasts
" forecast BPMS software revenues on a regional basis
BPMS vendors
for 2002–2007 Whether you are a pure-play entrant BPMS vendor or one that is entering
" forecast BPM service revenues on a regional basis the space from the workflow or EAI market, Ovum's research will prove to
for 2002–2007 be invaluable. This report offers comprehensive analysis of the major
D The BPM implementation opportunity for PSOs vendors and their product positioning.
Using case studies this chapter identifies: Additionally, the report explores the need for establishing alliances with
" revenue opportunities service companies and strategies to maximise the success of such
" implementation pain points alliances. It analyses market development and identifies when the demand
for BPMS will emerge. The report also assesses the regulatory
" market barriers
environment and the implications it presents for BPMS vendors.
E What are the supplier opportunities?
" analysis of the supply chain and its dynamics
" market strategy for established vendors from the Consultancies and systems integrators
software infrastructure and business process areas,
as well as for new pure-play BPMS entrants As a service company, you will play a pivotal role in the development of the
BPM market. Business Process Management: a Systems Solution to
" examination of the BPMS business case for systems
integration, outsourcing and hosted service Crisis provides you with vital information to assist you in this role. The
operations within service organisations. report provides case studies on recent BPMS implementations, enabling
F Understanding BPMS technology you to:
" BPMS architectures explained " learn from the successes and failures of others
" analysis of how the BPMS fits into the broader
context of integration approaches, including web
" gain insights into the strategies on negotiating terms of service with
services BPMS vendors
" examination of relevant standards bodies and their " identify the pros and cons of establishing a preferred vendor alliance
likely influence
with a BPMS vendor.
G Product solutions
" comparative positioning of solutions from Asera,
eXcelon, FileNET, Fuego, IBM, Intalio, Microsoft,
Peregrine, SAP, Staffware, Savvion, TIBCO and Vitria.
End users
Enterprises need to appraise the use of a BPM approach. Furthermore,
they must consider the purchase of a BPMS. They need to learn about the
positioning of important vendors, the strengths and weaknesses of their
offerings and the important role the service company must play in order to
successfully deploy BPMS.

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