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Knowledge quiz
It’s time to put what you’ve learned to the test, get 8 questions right to pass
this unit.
1. Which of the following are troubleshooting
and diagnostic tools?
There are three correct answers.
Automated search for SAP Notes
Performance Assistant for SAP Notes and KBAs search
Flexible Log Reader
Internet Explorer
Correct
Yes. Automated search for SAP Notes Performance
Assistant for SAP Notes and KBAs search, and Flexible Log
Readerare troubleshooting and diagnostic tools.
2. In SAP for Me, you can get a 360-degree
view of your products, including road maps
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Learning
and innovations. You can
My Learning
also manage your
Subscribe
cloud and on-premise systems, as well as
their
/ Browse / Learning availability
Journeys and with
/ Getting Started status.
Support from SAP (Support Accre…
Choose the correct answer.
True
False
Correct
This is correct. In SAP for Me, you can get a 360-degree
view of your products, including road maps and
innovations. You can also manage your cloud and on-
premise systems, as well as their availability and status.
3. The flexible log reader is designed for what
product/log type
Choose the correct answer.
SAP Analytics Cloud
SAP HANA
SAP Fiori
Any text type log files no matter which application has
generated them
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Yes. The flexible log reader is designed for any text type
/ Browse / Learninglog files no /matter
Journeys which
Getting application
Started hasfrom
with Support generated [Link]…
SAP (Support
4. Which of the following statements about
SAP Knowledge Base Articles are true?
There are two correct answers.
SAP Knowledge Base Articles do not have coding
corrections.
They are published long time after the answer has been
given in the case
They are case specific documents.
They can be downloaded using the note assistant.
Correct
This is correct. SAP Knowledge Base Articles (KBAs) do
not contain coding corrections and they are case specific
documents.
5. What are the repositories that knowledge
base allows you to search?
There are four correct answers.
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SAP Community
SAP Knowledge Base Articles
Customer cases
Guided Answers
Correct
This is correct. The knowledge base lets you search
repositories like SAP Notes, SAP Community, SAP
Knowledge Base Articles, and Guided Answers.
6. From the SAP Support Portal, you can
access:
Choose the correct answer.
Get Support (Case, Expert Chat, etc.)
Software downloads
Manage Users.
Product documentation
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All of the above
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Correct
This is correct. You can access all of these.
7. What is the benefit of 'Support by Product'
pages?
Choose the correct answer.
They are easy to print.
They make it easy to find support-related information
about product versions at a glance.
They help you find support components for the product
to log a case.
They provide a place to download software patches.
Correct
This is correct. The primary benefit of 'Support by Product'
pages is to make it easy to find support related
information about product versions at a glance.
8. Which of the following is a consulting
question?
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There are three correct answers.
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"How to" questions
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Implement notes for a code correlation
Advice regarding configuration
Fix customer coding errors
Fix database inconsistencies caused by SAP product
issues.
Correct
This is correct. "How to" questions, advice regarding
configuration, and queries on fixing customer coding
errors are considered consulting questions.
9. Where is the correct place to address how-
to questions?
Choose the correct answer.
By creating a case with SAP.
In the SAP Community.
On Google.
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UsingCorrect
the SAP Support Portal
4 mins This is correct. The correct place to address how-to
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questions is in SAP Community.
Engaging with SAP Community
2 mins
Accessing Product Knowledge
10. Which tool is available to streamline the
2 mins
analysis of ABAP system-wide problems
Using Knowledge Base
4 mins and gathers the most important trace files
used for troubleshooting?
Resolving Issues with
Choose the correct answer.
Troubleshooting and Diagnostic Tools
4 mins
Automated search for SAP Notes
Quiz Completed
Kernel snapshot analyzer
Using Live Support Channels
Google search
Using AI-Guided Support when
Creating Cases
Support assistant
Exploring SAP Cloud ALM
Correct
Yes. Kernel snapshot analyzer is the correct answer.
Using Scenario-Specific SAP Support
YOUR SCORE
You passed Using
Self-Service
Support to
Prevent Cases
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8 Lessons
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10/10 28 mins
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Next up: Getting Support
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Interaction Center
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