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Note On Customer Portal

The Self-Service Portal for Customers in India Post is a web-based platform that enhances convenience, transparency, and efficiency by allowing users to access postal services online. Key features include user account management, booking and delivery services, real-time tracking, complaint management, and financial services integration. The platform is accessible via a web portal, mobile app, and kiosks, benefiting customers by saving time and reducing manual workload at post offices.

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Debasish Barman
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126 views3 pages

Note On Customer Portal

The Self-Service Portal for Customers in India Post is a web-based platform that enhances convenience, transparency, and efficiency by allowing users to access postal services online. Key features include user account management, booking and delivery services, real-time tracking, complaint management, and financial services integration. The platform is accessible via a web portal, mobile app, and kiosks, benefiting customers by saving time and reducing manual workload at post offices.

Uploaded by

Debasish Barman
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd

Self-Service Portal for Customers in India Post would be a web

based platform that allows customers to access postal services without


always visiting a post office. It improves convenience, transparency, and
efficiency.

URL FOR THE PORTAL:

https://app.indiapost.gov.in/customer-selfservice/login

User id: Customer ID and password can be generated through mobile otp.

🔑 Key Features of India Post Customer Self-


Service Portal
1. User Account & Profile

 Customer registration/login (using mobile number and email)


 Dashboard with profile details, saved addresses, and transaction
history.

2. Booking & Delivery Services

 Online booking of Speed Post, Registered Post, Parcel, EMS.


(Domestic and International)
 Pick-up request for parcels from home/office. (Retail and Bulk.)
 Label/barcode generation for articles.
 Wallet/UPI payments for bookings and recharges.
 Bulk booking option for businesses.

3. Tracking & Notifications

 Real-time tracking of consignments .


 Bulk tracking of articles also available.
 Recall of articles .
4. Complaint & Grievance Management

 Raise complaints (non-delivery, delay, damage, etc.).


 Auto-ticket creation with complaint ID.
 Track complaint status and resolution timeline.
 Integration with Grievance Redressal system .
 Customer gives feedback/closure confirmation

5. Financial & Banking Services (IPPB Integration)

 Link with Wallet for seamless transactions.


 Account balance check, mini statements.
 Bill payments, recharge, fund transfer.
 Insurance premium and PPF/NSC deposits.(additional option)

6. Retail & Value-Added Services

 Philately (stamps purchase, subscription).


 E-commerce marketplace tie-ups (for sellers).
 Franchise Option for SMEs.
 Locate post office
 Calculate postage.

7. Customer Support

 FAQs, tutorials, and service guides.


 Downloadable receipts, certificates, and proof of delivery (e-POD).

8. Reports & History

 Booking history (filter by date/service).


 Invoices and GST-compliant receipts.
 Monthly usage summary for businesses.
9. Security & Compliance

 Aadhaar/e-KYC verification for secure access.


 Role-based access (for individual, business, franchisee customers).
 Data encryption and compliance with India Post IT 2.0 &STQC
guidelines.

📱 Platform Options
 Web Portal (desktop and mobile-friendly).
 Mobile App (Android/iOS).(Dak sewa app)
 Kiosk-based self-service in post offices for walk-in customers.

Benefits
 Customers save time and avoid long queues.
 India Post reduces manual workload in counters.
 Enhances trust through transparency and timely updates.
 Brings postal services closer to digital-first users and businesses.

****
CRM Team

[email protected]

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