User Guide

BlackBerry Z10 Smartphone

Version: 10.3.1

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 Published: 2015-02-27
SWD-20150227095301139

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 Contents
Setup and basics........................................................................................................................................... 6
New in this release......................................................................................................................................... 6
Your device at a glance................................................................................................................................ 14
What's different about the BlackBerry 10 OS? ..............................................................................................15
Notification icons......................................................................................................................................... 21
Menu icons..................................................................................................................................................22
Setting up your device..................................................................................................................................22
Using gestures............................................................................................................................................. 27
Personalising your device.............................................................................................................................36
Device Switch.............................................................................................................................................. 36
BlackBerry ID.............................................................................................................................................. 45

Phone and voice.......................................................................................................................................... 48

Phone..........................................................................................................................................................48
Notifications and ringtones.......................................................................................................................... 57
Voicemail.....................................................................................................................................................64

BlackBerry Hub and email........................................................................................................................... 67

BlackBerry Hub and email........................................................................................................................... 67
joyn ............................................................................................................................................................ 95

Media.......................................................................................................................................................... 98
Change the media volume............................................................................................................................98
Supported audio and video file extensions, formats and codecs.................................................................... 98
Troubleshooting: Media............................................................................................................................... 99
Camera........................................................................................................................................................99
Pictures..................................................................................................................................................... 109
Music........................................................................................................................................................ 116
Videos....................................................................................................................................................... 120
About BlackBerry Story Maker ...................................................................................................................125

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 Media sharing............................................................................................................................................128

Settings..................................................................................................................................................... 130
Customise your device settings.................................................................................................................. 130
Update your device software...................................................................................................................... 134
Battery and power..................................................................................................................................... 135
Connections.............................................................................................................................................. 143
BlackBerry Keyboard and typing................................................................................................................ 169
Language.................................................................................................................................................. 176
Keyboard input methods............................................................................................................................ 178
Screen display........................................................................................................................................... 183
Accessibility.............................................................................................................................................. 185
Media cards and storage............................................................................................................................202
Using your device with BlackBerry Link ..................................................................................................... 207

Applications and features...........................................................................................................................217

Organising your apps................................................................................................................................. 217
About the BlackBerry Assistant ................................................................................................................. 219
Calendar....................................................................................................................................................223
Contacts.................................................................................................................................................... 233
Clock......................................................................................................................................................... 240
Android apps ............................................................................................................................................ 244
Maps and GPS........................................................................................................................................... 246
Browser .................................................................................................................................................... 254
The Smart Tags application explained........................................................................................................ 261
File Manager .............................................................................................................................................265
Calculator.................................................................................................................................................. 268

Productivity and work.................................................................................................................................270

Switch between your personal space and work space................................................................................. 270
About BlackBerry Balance and your work space ........................................................................................ 270
BlackBerry Blend ......................................................................................................................................276
Remember ................................................................................................................................................277

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 Security and backup.................................................................................................................................. 284
Passwords and locking...............................................................................................................................284
BlackBerry Protect.................................................................................................................................... 289
Security settings........................................................................................................................................ 290
Password Keeper ...................................................................................................................................... 295

Legal notice............................................................................................................................................... 299

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 User Guide Setup and basics

Setup and basics

New in this release
Introducing BlackBerry 10 OS version 10.3.1
BlackBerry 10 OS version 10.3.1 introduces powerful new features designed to boost your productivity, such as BlackBerry
Blend, BlackBerry Assistant, and Battery Saving Mode. It also introduces updates to existing features, such as Instant
Actions in the BlackBerry Hub, Meeting Mode in the Calendar app, and automatic suggestions in the Camera app.

BlackBerry Blend

The power of BlackBerry, now on your computer and tablet! With BlackBerry Blend you can access and use your work and
personal email and instant messages, files, and certain apps on a computer or a tablet the same way you would use them
on your BlackBerry device.
To download and learn more about BlackBerry Blend, visit www.blackberry.com/BlackBerryBlend.
Related information
About pairing and connecting your device to a computer or tablet,207
About BlackBerry Blend,276
Disconnect your device from BlackBerry Blend,277

BlackBerry Assistant

The BlackBerry Assistant app makes it even easier for you to multi-task using your BlackBerry device!
With the BlackBerry Assistant app, you can perform a variety of everyday tasks by talking or typing in natural language.
When you say or type a request, the BlackBerry Assistant app can perform your request, search your device or search the
Internet and provide a response.
Using the BlackBerry Assistant app you can start a BBM chat, make a phone call, send an email message, or add an event
to your calendar. You can also update your status in social networking apps, and search for directions, weather forecasts,
information about restaurants or shopping, and more.
Related information
About the BlackBerry Assistant,219

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 User Guide Setup and basics

Learn what you can say or type in the BlackBerry Assistant,222

Things you can do with the BlackBerry Assistant,220

Updated look and feel

Splashes of colour, flattened buttons and screen layouts, and new wallpaper and icons – these are some of the elements
you will notice with the fresh new look of BlackBerry 10 OS version 10.3.1.
Modernised visual elements help you navigate your BlackBerry device and improve your productivity within apps. In the
apps installed with the BlackBerry 10 OS, the action bar at the bottom of the screen uses colour to highlight the next, or
next best action. Icons for key tasks remain visible in the action bar to help you stay productive and get work done. In some
apps, for example Adobe Reader, the action bar disappears when you scroll, giving you a full-screen view of the content.
On the home screen you can see your open apps, and when you swipe left you can see all your apps. By default, when no
apps are open, the home screen displays only your wallpaper. Also, there is no restriction on the number of apps you can
add to folders on the home screen.
Related information
Set your wallpaper,184
Add folders to the home screen,218
Turn off icon labels in the action bar,185

Android apps

Get apps and games designed for Android devices and install them on your BlackBerry device from the Amazon Appstore!
Your device uses BlackBerry Guardian to check the integrity of the Android apps you download to your device. BlackBerry
Guardian can warn you if the app is potentially harmful to your device or data and gives you the option to cancel or continue
the installation.
Android apps that you download to your device are closely integrated with the BlackBerry 10 OS. When you tap the share
icon in an Android app, you can share the Android app content with contacts that are associated with other apps on your
device (for example, BBM contacts) or share the information with another app (for example, the BlackBerry Remember
app). Also, on the Accounts screen, you can view accounts that are associated with some Android apps that you download
to your device.
Related information
Downloading and installing Android apps from the Amazon Appstore,244
Change your Android app installation settings,245

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 User Guide Setup and basics

Battery

Improvements have been made to the BlackBerry 10 OS to help improve the life of the battery in your BlackBerry device so
that your device is ready to perform when you are.
Battery Saving Mode lets you set options to conserve battery power. By default, when your device is in Battery Saving
Mode, the device reduces the brightness of the screen and doesn't turn on the screen when it receives notifications.
You can also turn off the Run When Minimised app permission so that when you minimise an app it doesn't continue to
consume battery power.
Related information
Using Battery Saving Mode,140
Advanced interactions,34
Change or view app permissions,291

BlackBerry Hub

With a single tap, BlackBerry Hub Instant Actions let you quickly sort and manage messages in the list view of the
BlackBerry Hub! From the BlackBerry Hub, you can file sent email messages, set how frequently an IMAP account syncs
with your BlackBerry device, download and save all the attachments in an email message with a single tap, delete the text
of the original email when you reply, and automatically save a draft version of an email message by leaving the BlackBerry
Hub.
In the BlackBerry Hub, you can also set the amount of content that is downloaded in your email messages when your
device is connected to the wireless network and while roaming. You can view preview text for each email when you use the
Conversation display style, forward a PIN message as an email, and set separate automatic replies for your internal and
external contacts.
The BlackBerry Hub has been updated to improve the relevance of suggested contacts. The BlackBerry Hub suggests
contacts that are associated with the email account you are sending the email from and contacts that you have
communicated with in the last 60 days.
Related information
Manage your messages with BlackBerry Hub Instant Actions,80
File an email,79
Add an IMAP or POP email account,70
Download attachments in a message,76
Reply to or forward an email,77
Download only partial text in email,89
Change how messages are displayed in the BlackBerry Hub,90
Forward a PIN message as an email,79

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 User Guide Setup and basics

Set an out-of-office reply,88

Calendar

The Calendar app now has an Agenda view and a Meeting Mode feature. The Agenda view lets you see your appointments
and tasks for the week. The Meeting Mode feature automatically changes the notification behaviour of your BlackBerry
device when the device detects that you have a meeting or an event scheduled in the Calendar app. For example, you can
set Meeting Mode to automatically turn off all notifications or notify you for phone calls only when you are in a meeting.
When the meeting ends, your notifications return to your normal settings.
Reminder notifications for events in the Calendar app have a fresh new look! From an event reminder, you can notify the
meeting organiser that you will be late, locate the meeting using BlackBerry Maps, set a custom snooze time instead of the
default snooze time, or join a conference call. If you have multiple events in your Calendar that start at the same time, all of
the events display in one reminder notification.
The Calendar app is more closely integrated with the BlackBerry Remember app. You can create a task in the Calendar
app, and view that task in both the Calendar app and the BlackBerry Remember app.
Related information
View your events,224
Enable Meeting Mode,230
Add a task to the Calendar app,226

Contacts

If you add a Microsoft Exchange email account to your BlackBerry device, you can choose the Contact folders that are set
up in Microsoft Exchange that you want to sync with your device. You can also touch and hold contact information, such as
an address, phone number or email address, and quickly copy it so that you can paste it into another app.
Related information
Sync Microsoft Exchange contact folders,91

BlackBerry Remember

The BlackBerry Remember app lets you quickly filter information by tapping the Tasks or Notes tab at the top of the
screen. You can set Tasks or Notes as your default view and search for an existing task or note. You can group tasks into
task lists, group notes into folders and use tags to categorise tasks and notes.
The BlackBerry Remember app is more closely integrated with the Calendar app. You can create a task in the BlackBerry
Remember app, and view that task in both the BlackBerry Remember app and the Calendar app.

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 User Guide Setup and basics

Related information
Change the default view in the Remember app,282
Search for an entry in the Remember app,282
Create a folder or task list in the Remember app,278
Add tags to an entry,279

BlackBerry Balance

If your BlackBerry device uses BlackBerry Balance technology, a Camera app is now available in your work space. Pictures
and videos taken using the Camera app in your work space are saved in the camera and videos folders in your work space.
A separate Camera app is still available in your personal space that saves pictures and videos in your personal space.
Related information
Where is my picture that I just took?,275

Notifications and ringtones

Ringtones that were previously available only on BlackBerry devices running BlackBerry 7.1 or earlier are now available on
your device!
Notification profiles control the sound, volume, vibration and LED colour of your notifications. You can set notifications by
application, contact and messaging account. You can customise the predefined notification profiles available on your
device and create new profiles. You can even create custom notification profiles for your contacts. Also, if you switch from a
device running BlackBerry 7.1 or earlier, you can import your custom notification profiles when you complete the device
switch process.
Related information
Change your ringtone,59
Edit your notification profiles,58
Add notification profiles to your device,58

Camera

The Camera app lets you snap a picture, record a video and switch between the front and back cameras from the main
screen. You can even take a picture while recording a video!

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By default, the Camera app detects the conditions of the scene you want to take a picture or video of, and suggests the
settings to use. Automatic suggestions allow you to focus less on the Camera app and more on capturing the moment! And,
if you take a picture using Time Shift mode, you now have the option to save the picture and edit it later.
The Camera app also has new menu options. You can create a panoramic image and you can set a higher frame rate (60
fps) when recording a video, which is useful when recording fast-moving objects.
If your BlackBerry device uses BlackBerry Balance technology, a Camera app is now also available in your work space.
Related information
Take a picture while recording a video,103
Turn off the Auto Suggest feature,106
Edit Time Shift pictures later,104
Take a panoramic picture,103

BlackBerry Story Maker

The BlackBerry Story Maker app takes the work out of making picture and video collections by grouping the pictures and
videos on your BlackBerry device by date, time or location. BlackBerry Story Maker presents stories to you in the Date view
of the Pictures app. BlackBerry Story Maker can also suggest stories based on pictures and videos that are favourites, most
viewed, recently viewed and recently added.
From the BlackBerry Story Maker app, you can easily add favourite pictures and videos to your stories. You can also
personalise your stories by changing the theme and editing the pictures and music before sharing the stories with your
friends, colleagues and family.
Related information
Editing stories in BlackBerry Story Maker,126
Add to or delete media from an existing story,126

Pictures

The Map feature in the Pictures app lets you see the locations where you have taken pictures. With a quick tap on the map,
you can view all of your pictures from that location!
The Pictures app also now lets you mark pictures that you want to be able to hide. After you select the pictures that you
want to be able to hide, before you pass your BlackBerry device to a friend or colleague, with a quick swipe and tap, you
can hide the pictures that you selected.
You can change how pictures are organised within albums in the Pictures app. By default, the Pictures app displays newer
pictures before older pictures. The Favourites view lets you quickly see your favourite pictures.
The Pictures app is more closely integrated with the BlackBerry Story Maker app. You can quickly send pictures to
BlackBerry Story Maker to create a story or add to an existing story. By default, the BlackBerry Story Maker app creates

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automatic stories that appear across the top of your picture collections. You can turn off automatic story creation from the
Pictures app.
Related information
About automatic stories,111
Set how pictures are organised in albums,115
Add a picture to the Favourites screen,115
Add a picture to BlackBerry Story Maker,112
Hide a picture from view,113
View your pictures on a map,113

Videos

When you open the Videos app, videos that you recently added or played appear across the top of the screen. The
Favourites view lets you quickly see your favourite videos. And you can edit your videos so that the video, or part of the
video, plays in slow motion. You can also adjust the quality of the sound in your videos by changing the equaliser options.
The Videos app is more closely integrated with the BlackBerry Story Maker app. You can quickly send videos to BlackBerry
Story Maker to create a story or add to an existing story.
Related information
Add a video to the Favourites screen,124
Add a video to BlackBerry Story Maker,123
Add slow motion to a video,122
Turn on the equaliser in videos,125

Music

A marquee banner is displayed at the top of the Music app. The marquee banner gives you details about the song that is
currently playing, and lets you play, pause and change the song. Also new in the Music app is a Favourites view which lets
you quickly see your favourite songs. You can also adjust the quality of the sound played by the Music app by changing the
equaliser options.
Related information
Add a song to the Favourites screen,119
Turn on the equaliser in the Music app,119

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Device Monitor

To help you track your data usage, the Device Monitor screen lets you see the total amount of data used by your BlackBerry
device, including data usage while roaming, and the total amount of data used by the apps on your device. You can also
specify limits and set notifications that are displayed on the device to help you monitor the amount of data you use.
Related information
Monitor your wireless data usage,169
Manage your mobile data settings,149
Set a monthly data limit notification,149

Settings menus

A new gesture lets you open the Quick Settings menu when you are in an app. Use two fingers to swipe down from the top
of the screen to open the Quick Settings menu.
You can now rearrange the options in the Settings menu and move options that you access frequently to the top of the
Setting menu to make them more accessible to you.
Related information
Customise your device settings,130
Show the menus,29

Advanced interactions

Advanced interactions are designed to help you do things faster. Advanced interactions let you control the behaviour of
your BlackBerry device when you move it in a certain manner. For example, you can set up your device so that the screen
turns off and the device goes into standby mode when you place the device face down on a flat surface.
Related information
Advanced interactions,34

Security

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To improve the security of information on your BlackBerry device, you can control what appears in notifications on the
screen when your device is locked. For example, you can change your settings so that only the name of the sender of a
message appears; the subject line and other message details are not displayed. You can also change your wallpaper
settings so that a different wallpaper is displayed when your device is locked.
Related information
About Lock Screen Notifications,63
Set Lock Screen Notifications to only display the sender info,63
Set your wallpaper,184

Your device at a glance

1. Headset jack
2. Lock screen (Press); Power on/off (Press and hold); Reset (Press and hold for 10 seconds)
3. Front camera
4. Notification LED
5. Volume up

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6. Mute (Press); BlackBerry Assistant (Press and hold)

7. Volume down
8. Microphone
9. Speaker
10. USB port
11. HDMI port

What's different about the BlackBerry 10

OS?
If you're new to a BlackBerry 10 device, you might be eager to learn more about what makes it different from other
BlackBerry devices. Find information about the home screen, settings, messages and apps. Learn where to find your
phone number and PIN and find out how to search.

How do I get back to the home screen?

To get back to the home screen at any time, swipe up from the bottom of the screen.

How do I get to the menu?

There is no Menu key ( ) on your BlackBerry 10 device. You can find more features and options by exploring the
menus.

To see more actions that you can perform in an app, tap or .

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How do I change my settings and options?

Do any of the following:
• To find the settings and help for an app, swipe down from the top of the screen.
• To find the settings for the device, on the home screen, swipe down from the top of screen. Tap Settings.

Note: In an app, to find the device settings, use two fingers and swipe down from the top of the screen. Tap
Settings.

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Where are my emails or other messages?

All of your emails, text messages, social networking notifications, missed calls and voicemail messages can be found in the
BlackBerry Hub. The BlackBerry Hub isn't like other apps on your BlackBerry device. It's at the core of the BlackBerry 10
experience, and it's always running so that you stay connected no matter what you're doing on your device.
You can peek at the BlackBerry Hub or open it from anywhere on your device. From the bottom of the screen, slide your
finger up and to the right.

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Where are the phone keys and my notification settings?

Phone keys
To answer a call, touch the circle at the bottom of the screen and slide your finger to the left. Release your finger when the
circle covers .

To decline a call, touch the circle at the bottom of the screen and slide your finger to the right. Release your finger when the
circle covers .

To make a call, in the Phone app, tap . Type a number. Tap Call.

Notification settings
To change a notification setting, on the home screen, swipe down from the top of the screen. Tap Settings >
Notifications. You can customise a profile, set a custom ring tone or notification for a contact, or create a profile.

Tip: To turn on All Alerts Off mode quickly, on the home screen, swipe down from the top of the screen. Tap .

Where are my apps?

Some of the apps that you previously used on your old BlackBerry device might not be available on your BlackBerry 10
device. In the BlackBerry World stopfront, you can check if your old apps are available on the My World screen or find new
apps.

How do I edit or move text?

There is no trackpad or trackball on your BlackBerry 10 device. You can use the touch screen to select, cut, copy and
paste text or move the cursor.

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Select text
Touch and hold a character or word.

• To cancel your selection, tap anywhere on the screen.

• To change your text selection, drag the handles.

Move text
1. Touch and hold your finger on a word or in a text field.
2. Release your finger from the screen.
3. Tap an option.

Tip: If you aren't sure what a menu icon means, touch and hold the icon to see what it does. Slide your finger off the icon to
avoid selecting it.

Move the cursor

1. Tap a word or text field to show the cursor.
2. Do any of the following:

• To move the cursor to another spot, drag the circle.

• To move the cursor one character at a time, tap the top, bottom, left or right of the circle.

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Tip: Make sure that you place your finger on the outer part of the circle so that you can still see the cursor.

Where are my tasks, memos and voice notes?

• If you've used BlackBerry Link to transfer the files from your old BlackBerry device to your new device, your tasks,
memos and voice notes should be in the new BlackBerry Remember app.
• If you've previously used tasks in BBM Groups, you still have access to those tasks in BBM.

Where do I find my files?

You can find your files in the File Manager app. If you have added a work account to your BlackBerry device and your
administrator turned on BlackBerry Balance technology, your device data, apps and network access are divided into a
work space and a personal space. The separate spaces help you to avoid accidentally copying work data into a personal
app, or displaying confidential work data during a BBM Video chat. To switch spaces, drag your finger down on the middle
of the home screen and tap Personal or Work.

Where can I find my device info and passwords?

Where can I find my PIN?
In BBM, tap your profile picture. On your profile page, your PIN appears under your barcode. In an email or text
message, you can also type mypin to display your PIN.
How do I find my own phone number?
On the home screen, tap . In the Calls or Contact view, in the centre of the screen, swipe down and your phone
number appears at the top of the screen. In an email or text message, you can also type mynumber to display your
phone number.
Where can I find details about my device software version and hardware?
On the home screen, swipe down from the top of the screen. Tap Settings > About. To change the type of
information displayed, tap an option in the drop-down list.

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In a message, note or task, you can type myver followed by a space to see your device model and the BlackBerry 10
OS version it is running. This feature might not be supported by your input language.

How do I search?
If you want to find something on your BlackBerry device, such as a message, a song or an app, or if you want to search the
Internet, you can say or type your search in the BlackBerry Assistant. To open the BlackBerry Assistant, on the home
screen, tap .

What is BlackBerry Link?

BlackBerry Link is software that you can install on your computer to link data, media files and applications on your
BlackBerry device to your computer.
BlackBerry Link is the latest version of BlackBerry Desktop Software and can be used with your BlackBerry 10 device.
To download BlackBerry Link, visit www.blackberry.com/BlackBerryLink on your computer and select the Windows or Mac
option.

Notification icons
The notification icons show you that you have new or unopened items for your accounts in the BlackBerry Hub. When you
have a new item, the indicator appears on the notification icon. You can peek at your notifications by sliding your
finger up from the bottom of the screen from anywhere on your BlackBerry device.

Icon Description

Email message

Text message

BBM message

Facebook message

Twitter message

LinkedIn message

Phone call

Voicemail message

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Icon Description

Notification messages from apps and services such as BlackBerry World

Menu icons
Tip: If you aren't sure what a menu icon means, touch and hold the icon to see what it does. Slide your finger off the icon to
avoid selecting it.
Here's a description of the most common menu icons:

Icon Description

Open a menu of actions

Open a list of ways to navigate or filter information

Compose a message

View attachments

Share an item, such as a picture, with someone

Reply to an email

Reply to all recipients of an email

Forward an email

Record a voice note

Add a new entry in the Remember app and the Calendar app

Setting up your device

To set up your BlackBerry 10 device, you need a micro SIM card. If you don't have a SIM card or don't have the right type of
SIM card, contact your service provider.
If you want more storage for pictures, videos, music and documents, insert a media card (microSD card).
When you're ready, open the Setup app. This app helps you transfer content from your old device, and add your email,
BBM, instant messaging and social networking accounts.

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Insert the SIM card

CAUTION: Your BlackBerry device is designed for use with a micro SIM card. To avoid possible damage to your device, do
not insert a SIM card adapter into your device.
Depending on your service provider and where you purchased your BlackBerry device, the SIM card might already be
inserted.

1. To remove the back cover, pull up the bottom of the cover.

Tip: The cover is flexible and may bend when you remove it.
2. With the metal contacts facing away from you, slide the micro SIM card into place as shown.
Note: The location of the SIM card slot depends on your device model.

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To remove the SIM card, first remove the battery. Using your index finger, push the SIM card toward the battery cavity.
Slide the SIM card out completely using your index finger and thumb, or by pressing on the top of the SIM card with your
thumb.

Insert a media card

1. To remove the back cover, pull up the bottom of the cover.

Tip: The cover is flexible and may bend when you remove it.
2. With the metal contacts facing away from you, slide the media card (microSD card) into the slot as shown.

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Note: The way you insert a media card depends on your device model.

Insert or remove the battery

Before you start using your BlackBerry device, you should charge the battery. The battery in the box that your device came
in isn't fully charged.

1. To remove the back cover, pull up the bottom of the cover.

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Tip: The cover is flexible and may bend when you remove it.
2. Do one of the following:
• To insert the battery, align the contacts.
Note: The way you insert the battery depends on your device model.

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• To remove the battery, lift and pull out the battery from the end opposite to the battery contacts.

Set up your device using the Setup app

Tip: A network connection is required for some of the features within the Setup app.
You can use the Setup app to do any of the following:
• Learn about new features and view tutorials to learn about gestures and keys
• Add your email, BBM, instant messaging and social networking accounts
• Learn how to transfer content from your old device
• Customise your sounds and notifications
• Set a password for your device
• Set up payment options for purchases from the BlackBerry World shopfront
• Customise your device settings
The Setup app prompts you to sign in with your existing BlackBerry ID and allows you to create a new one. If you aren't sure
whether you already have a BlackBerry ID, on your computer, visit www.blackberry.com/blackberryid.
To open the Setup app, on the home screen, tap .

Using gestures
Take a moment to find out how to navigate your BlackBerry device using touch screen gestures. You can also learn
gestures to help you do things more quickly.

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Move around the home screen

To become familiar with the home screen, try using the following gestures.

1. To get back to the home screen at any time, swipe up from the bottom of the screen.

2. To see your messages in the BlackBerry Hub, slide your finger from left to right.

3. To see the apps that are open (if any), slide your finger from right to left. To see all your apps, continue sliding your
finger from right to left.

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Peek at the BlackBerry Hub

To see your messages, you can peek at the BlackBerry Hub or open it, from anywhere on your BlackBerry device.

From the bottom of the screen, slide your finger up and to the right.

Tip: Keep your finger on the screen while you peek at the BlackBerry Hub. To go back to what you were doing, slide your
finger back down.

Show the menus

You can find features, options and help by exploring the menus.

Do any of the following:

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• To see more actions that you can perform in an app, tap or .

• To see more actions for a specific item, such as a song or picture, touch and hold the item.
Tip: To see the names of the icons that appear on the right side of the screen, touch and hold the icon. Slide your finger
off the icon to avoid selecting it.
• To find the settings and help for an app, swipe down from the top of the screen.
• To find the settings for the device, on the home screen, swipe down from the top of screen.
Note: To find the device settings in an app, use two fingers and swipe down from the top of the screen.

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Scroll and move between items

Slide your finger to scroll through a list, pan a web page or move between pictures.

Do any of the following:

• To scroll, slide your finger up and down.

• To move between the BlackBerry Hub and your apps, slide your finger left and right.

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Use a slider
If a slider appears on your screen, you can use the slider to progress through a file, such as a song or video, or scroll
through multiple pages, such as the pages of an eBook.

On the slider, drag the slider handle.

Select items
Do any of the following:
• To select an item, simply tap it. If the item can be opened, it opens.
• To highlight an item without opening it, touch and hold the item.

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• To highlight multiple items, such as pictures or songs that you want to share, touch and hold one item. Tap and tap
more items. To clear an item, tap it again.

Zoom in to or zoom out from the screen

If you want to see an image in more detail, or if you're having trouble reading words that are too small, you can magnify the
screen by zooming in. To see more of the screen, zoom out.

Do any of the following:

• To zoom in, slide your fingers apart.

• To zoom out, slide your fingers together.

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Advanced interactions
If you’re looking for ways to do things more quickly or efficiently, consider using the following gestures:
• Lift to wake
• Flip to mute
• Flip to save power
• Hold to stay awake

Lift to wake
If this feature is turned on, when you pick up your BlackBerry device from a flat surface, your device wakes up
automatically. You don’t have to press the Power/Lock key or swipe up from the bottom of the screen to start using your
device.

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To turn on or turn off this feature, tap Settings > Advanced Interaction. Tap the Lift to Wake switch.

Flip to mute
If this feature is turned on, when you receive a call and it isn’t a convenient time to respond, you can turn your device
facedown to silence the ring tone or vibration. You still receive a notification of the missed call.

To turn on or turn off this feature, tap Settings > Advanced Interaction. Tap the Flip to Mute switch.

Flip to save power

If this feature is turned on, when you place your device facedown on a flat surface, your device goes into standby mode to
extend battery life. You still receive notifications for incoming calls, messages and alarms.

To turn on or turn off this feature, tap Settings > Advanced Interaction. Tap the Flip to Save Power switch.

Hold to stay awake

If this feature is turned on, the screen stays on longer while you hold your device in your hand. This setting overrides the
value set in Settings > Display > Screen Timeout.

To turn on or turn off this feature, tap Settings > Advanced Interaction. Tap the Hold to Stay Awake switch.

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Personalising your device

Learn how to personalise your device and make it uniquely yours. For example, you can change settings, download apps,
change your ring tone and set your wallpaper.
Related information
Customise your device settings,130
Customise your Quick Settings,130
Downloading and installing Android apps from the Amazon Appstore,244
Move an app icon or open app around the home screen,217
Change your ringtone,59
Change your font size,184
Set your wallpaper,184
Set an alarm,240
Bookmark a favourite web page,257
Add a contact or number to your speed dial list,52
Add a signature to an email account,89

Device Switch
Switching to your new BlackBerry 10 device has never been easier. Whether you are switching from an iPhone, an Android
device, or a BlackBerry device, there are several options that you can use to transfer your data.
There are two ways you can switch to a BlackBerry 10 device:
• The Device Switch app
• BlackBerry Link
If you are switching from a BlackBerry 7 device, you can also use a media card to transfer data.

Preparing to switch devices

Before you begin switching to your new BlackBerry 10 device, take a moment to make sure that you have completed the
following list.
• Complete all of the instructions in the Setup app that opens the first time that your BlackBerry 10 device starts after you
insert the battery.
• If you have information saved to your SIM card, such as contact information, save the data to the storage space on your
previous device or your media card before you begin to switch devices.
• If you have any usernames or passwords saved on your previous device, such as your BlackBerry ID, consider
temporarily writing this information down so that you have it when you're ready to add accounts to your new device.

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Update BBM
Although it's not required to switch BlackBerry devices, you should update to the latest available version of BBM and
associate BBM with your BlackBerry ID before you switch devices.

1. To see which version of BBM you're running on your old device, look for BlackBerry Messenger in your list of installed
applications.
2. To download BBM 7.0 or later on your old device, visit the BlackBerry World shopfront or www.bbm.com.

If you can't update your version of BBM, in BBM, press the key > Options > Back Up. Select a back-up option.

Switching from a BlackBerry device

When you switch from a BlackBerry device to a BlackBerry 10 device, several methods are available to transfer data. The
transfer method that you use depends on the types of data that you want to transfer and the version of device software that
your previous device is running. The following table is designed to help you identify the best transfer method for you.

Transfer method Data transferred Requirements

Device Switch app • Contacts • Device Switch app must be
• Calendar entries installed on both devices
• Pictures (not DRM) • Both devices must be connected to
• Videos (not DRM) the same Wi-Fi network
• Documents
• Notes/Memos
• Tasks
• Music
• SMS messages
• Email account info

Media card • Music • Removable media card

• Pictures • The previous device must be
• Videos running a version of BlackBerry 7
• Alarm settings
• BBM contacts
• BlackBerry Browser bookmarks
and folders
• Text messages (SMS and MMS)
• Phone history
• Wireless connection profiles

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Transfer method Data transferred Requirements

BlackBerry Link Data saved to the storage space on • BlackBerry Link installed on a
your previous device, including the computer
following:
• Computer
• Contacts • USB cable
• Music • Previous device must be running
• Pictures BlackBerry Device Software 5.0 or
• Videos later
• Calendar entries
• Settings
• Phone history
• Fonts
• Tasks and memos
• BBM contacts
• BlackBerry Browser bookmarks
and folders
• Alarm and clock settings
• Text messages (SMS and MMS)
• Password Keeper entries

SIM card • Contacts • SIM card

• The previous device must be
running BlackBerry 10 or later

Back up your device data

Using a computer and BlackBerry Link, you can back up and restore most of the data on your BlackBerry device. You can
back up your settings, phone history, fonts, saved searches, messages, organizer data, browser bookmarks and media
files.
You should regularly create and save a backup file on your computer, especially before you update any software.
Maintaining a current backup file on your computer may allow you to recover device data if your device is lost, stolen or
corrupted by an unforeseen issue.
Note: If your device is activated on an Enterprise Mobility Management solution from BlackBerry, contact your
administrator to verify if you are able to back up and restore your device data.

See which version of the device software is installed on your previous

device
If you are switching from a BlackBerry device, to see which version of software is installed on your previous device, on the
home screen of your previous device, do one of the following:

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• Click Options > About.

• Click Options > Device > About Device Versions.

Switching from a device running BlackBerry Device

Software 5 or BlackBerry 6
If you are transferring data from a device running BlackBerry Device Software 5 or BlackBerry 6, several data transfer
methods are available to you.
• Use BlackBerry Link on your computer
• Download and use the Device Switch app
• Add email accounts to your new device

Switching from a device running BlackBerry 7

If you are transferring data from a BlackBerry device running a version of BlackBerry 7, the following data transfer methods
are available to you.
• Use BlackBerry Link on your computer
• Download and use the Device Switch app
• Use a media card
• Add email accounts to your new device

Using your BlackBerry ID to switch devices

When you switch to a new BlackBerry device, during setup, you are prompted to enter your BlackBerry ID username and
password. It's important to use the same BlackBerry ID that you used on your previous device, since many of your apps and
settings are associated with your BlackBerry ID.
For instance, when you use your existing BlackBerry ID on your new device, you can reinstall apps that you downloaded on
your previous device from the BlackBerry World shopfront, if a version of that app exists for your new device.

Find your BlackBerry ID on your old device

If you previously created a BlackBerry ID and are switching to a new BlackBerry device, it's important to sign in using your
existing BlackBerry ID, because many of your apps and settings are associated with it.

1. On the home screen of your old device, click Options.

2. Depending on your device, do one of the following:
• Click Third Party Applications > BlackBerry ID.
• Click Device > BlackBerry ID.

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• Click BlackBerry ID.

Switching from a BlackBerry 10 device

If you are transferring data from a BlackBerry 10 device to a new BlackBerry 10 device, the following data transfer methods
are available to you.
• Download and use the Device Switch app
• Use BlackBerry Link on your computer
• Use a SIM card
• Add email accounts to your new device

Switching from an iPhone or Android device

If you switch from an iPhone or Android device to a BlackBerry 10 device, you can use the Device Switch app to transfer
your data. You can transfer your contacts, calendar entries, pictures, music and videos. When you finish setting up your
BlackBerry device, you can add all of your email accounts and sync the contact and calendar info to your new device.

Transfer data using the Device Switch app

You can use the Device Switch app to transfer data from a device running BlackBerry OS version 5.0 to 7.1, a device
running the BlackBerry 10 OS, a device running iOS 6 and later, or a device running Android 2.3 and later to your new
BlackBerry 10 device.
In order to use the Device Switch app, both of your devices should be connected to the same Wi-Fi network.
Note: Some corporate Wi-Fi networks block the Device Switch app from working. It's recommended that you use a
personal Wi-Fi network when transferring data using the Device Switch app.

1. On your BlackBerry 10 device, go to BlackBerry App World and download the Device Switch app.
2. Connect both of your devices to the same Wi-Fi network.
3. To transfer your data, complete instructions on the screen.

Note: Only data saved locally on your device storage space is transferred. Any data that is wirelessly backed up or
synchronised with an online account isn't transferred to your new device. To transfer data synchronised with an online
account, add the account to your device. Also, any information saved to your media card isn't transferred when you use the
Device Switch app.

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Transfer data to a new device using BlackBerry Link on

a computer
You can use BlackBerry Link to transfer data and settings, such as phone history, media files, browser bookmarks and
more to your new BlackBerry 10 device. BlackBerry Link is designed to move the data in your personal space but not the
data in your work space.
BlackBerry Link supports all software versions except BlackBerry Device Software 4.x and earlier.
Only the data saved locally in your device storage space is transferred. Any data that is wirelessly backed up or
synchronised with an online account isn't transferred to your new device.

1. On your computer, download and install BlackBerry Link from www.blackberry.com/BlackBerryLink.

2. Open BlackBerry Link.
3. Connect your current BlackBerry device to your computer using a USB cable.
4. Complete the instructions on the screen.
5. When prompted, connect your new BlackBerry 10 device to your computer using a USB cable.
6. Complete the instructions on the screen.

Transfer data using a media card

This data transfer option is available if you're switching from a BlackBerry device running a version of BlackBerry 7.
When you switch to a new BlackBerry 10 device using a media card, you can move alarm settings, BBM contacts,
BlackBerry Browser bookmarks, text messages (SMS and MMS), phone history and wireless connection profiles. This
feature is designed to move the data in your personal space but not the data in your work space.
Only the data saved locally in your device storage space is transferred. Any data that is wirelessly backed up or
synchronised with an online account isn't transferred to your new device.

1. On your previous device, click Setup > Device Switch.

2. Click Using a Media Card > Save Data.
3. Complete the instructions on the screen.
4. When the backup is complete, remove the media card from your previous device and insert it into your BlackBerry 10
device.
5. On your BlackBerry 10 device, on the home screen, tap > .
6. Complete the instructions on the screen.

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Transfer contact info using a SIM card

Your BlackBerry 10 device uses a micro SIM card. As such, this data transfer method is only available if you're switching
from another BlackBerry 10 device that uses a micro SIM card.

1. On your previous device, tap Contacts.

2. Swipe down from the top of the screen.
3. Tap .
4. Under SIM Card, tap Copy Contacts from Device to SIM Card.
5. When your contacts are copied to your SIM card, remove the SIM card and insert it into your new device.
6. On your new device, tap Contacts.
7. Swipe down from the top of the screen.
8. Tap .
9. Under SIM Card, tap Import Contacts from SIM Card.

Note: If you have BlackBerry Balance installed on your device, contact information saved in your work space may not be
copied to your SIM card.

Add an email account to your new device

To transfer calendar and contact information that is associated with an email account, add that email account to your new
BlackBerry 10 device.

1. On the home screen of your new device, swipe down from the top of the screen.
2. Tap Settings.
3. Tap Accounts.
4. Tap Email, Calendar and Contacts.
5. Enter the email address for the account that you want to add.
6. Tap Next.
7. Enter the email account password.
8. Tap Next.

After you add the email account, any calendar and contact information associated with that account is accessible on your
new BlackBerry 10 device.

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After you switch devices

After you finish switching to your new BlackBerry 10 device, if you used a media card in your old device, move it to your
new device. Also, consider doing the following:
• Security wipe your previous device to delete all of your data.
• Download apps from the BlackBerry World shopfront.
• Explore the Help app on your new device and discover tips and tricks.
For information about returning your previous BlackBerry device for recycling and safe disposal, visit www.blackberry.com/
recycling. The recycling and trade-in programmes are only available in certain areas.

Add accounts to your new device

After you transfer data from your previous device, you can add your social networking accounts to your new BlackBerry 10
device.

1. On the home screen, swipe down from the top of the screen.
2. Tap Settings.
3. Tap Accounts.
4. Tap Facebook, Twitter, LinkedIn or Evernote.
5. Enter your account information.
6. If necessary, change any sync settings.
7. Tap Done. If necessary, tap Authorise.

Deleting the data on your BlackBerry device

After you transfer data to your new BlackBerry 10 device, consider deleting all of the data on your previous BlackBerry
device. A security wipe is designed to permanently delete your data so it can't be recovered. This includes email accounts,
downloaded apps, media files, documents, browser bookmarks and settings.
When the security wipe is complete, your device turns off automatically. To turn on your device, press the Power/Lock key.

Wipe the data on devices running BlackBerry 7 or later

1. On the home screen of your previous device, click the Options app.
2. Click Security > Security Wipe.
3. Select all of the items that you want to delete.
4. Type blackberry.
5. Tap Wipe Data.

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Wipe the data on devices running BlackBerry 10 OS

1. On your previous device, swipe down from the top of the screen.
2. Tap Settings.
3. Tap Security and Privacy > Security Wipe.
4. Type blackberry.
5. Tap Delete Data.

If you're planning to give away or recycle your device, remember to also remove your SIM card and media card.

Download your apps from BlackBerry World

You can reinstall apps and games that you buy as many times as you need to on the same BlackBerry device, and on up to
four additional devices, without having to pay for the items again.

1. On your new BlackBerry 10 device, tap the BlackBerry World icon.

2. Enter your BlackBerry ID username and password.
3. Tap .
4. Tap My World > My Apps & Games.
5. Tap Available.

• To reinstall one app or game, tap next to the app or game that you want to install.
• To reinstall multiple apps and games, at the bottom of the screen, tap > . Tap the apps and games that
you want to reinstall. Tap .

Troubleshooting: Device Switch

I can't switch my SIM card to my new BlackBerry 10 device
Your BlackBerry device uses a micro SIM card. To get a micro SIM card for your new device, contact your service provider.

Some of the data from my previous device isn't on my new device

The type of device you have transferred data from and the version of device software on your previous device determines
what data can be transferred to your new device. For a list of the types of data that are transferred, visit
www.blackberry.com/deviceswitch.
Try any of the following:

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• Check that your personal email accounts have been set up. Email accounts aren't transferred and need to be set up in
the BlackBerry Hub on the device.
• Check that your work email accounts have been set up. For a Microsoft Exchange ActiveSync email account on a
BlackBerry Enterprise Server, contact your administrator for the information required to activate the account.
• Look for memos and tasks in the BlackBerry Remember app.
• Transfer apps by downloading them from the BlackBerry World shopfront.

I can't transfer items using my media card

Try any of the following:

• Back up items from your media card to another source, such as your BlackBerry device's built-in media storage or your
desktop computer. Format your media card or purchase a new media card. Save the items that you backed up to the
media card and then try transferring the items again.
• Use BlackBerry Link to transfer your info from one device to another. To download BlackBerry Link, visit
www.blackberry.com/BlackBerryLink on your computer and select the Windows or Mac option.

BlackBerry ID
A BlackBerry ID gives you convenient access to multiple BlackBerry products and services. Once you have created a
BlackBerry ID, you can use your email address and password to log in to any BlackBerry product that supports BlackBerry
ID. With BlackBerry ID, you can manage apps that you have downloaded from the BlackBerry World shopfront and
download the apps when you switch devices. You should sign in with the same BlackBerry ID on all of your BlackBerry
devices.
If you have previously created a BlackBerry ID, you must use it when you set up your new device instead of creating a new
BlackBerry ID. You can log in to both a tablet and smartphone using the same BlackBerry ID.

Set up a new BlackBerry ID

Tip: It's important to choose a password that you can remember. For your BlackBerry ID username, be sure to use an email
address that you use frequently. Recovery details can be sent to the email address that you use as your BlackBerry ID
username if you forget your BlackBerry ID password. The email address that you use as a BlackBerry ID username doesn't
have to be associated with your BlackBerry device.

1. To create a new BlackBerry ID when you set up your BlackBerry device, on the BlackBerry ID screen, tap Create
New.
2. Complete the instructions on the screen.

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Confirm your BlackBerry ID username

When you create a BlackBerry ID, you receive an email message that allows you to confirm the email address that you use
as your BlackBerry ID. If you forget your BlackBerry ID password, you can reset it easily if you confirmed the email address
that you use as your BlackBerry ID username.
If you didn't confirm the email address that you use as your BlackBerry ID username when you created your BlackBerry ID,
you can receive a new confirmation email message.

1. On the home screen, swipe down from the top of the screen.
2. Tap Settings > BlackBerry ID.
3. Tap Confirm. An email message is sent to the email address that you use as your BlackBerry ID.
4. Open the email message and follow the instructions on the screen.

Change your BlackBerry ID password

1. On the home screen, swipe down from the top of the screen.
2. Tap Settings > BlackBerry ID.
3. Tap Change Password.

Change your BlackBerry ID information

You can change your username, screen name, first name or last name.

1. On the home screen, swipe down from the top of the screen.
2. Tap Settings > BlackBerry ID.
3. Tap .

Using your BlackBerry ID to switch devices

Using your BlackBerry ID on a new device
When you switch to a new BlackBerry device, you will be prompted to enter your BlackBerry ID username and password
during setup. It's important to use the same BlackBerry ID that you used on your previous device, since many of your apps
and settings are associated with your BlackBerry ID.
For instance, when you use your existing BlackBerry ID on your new device, you can reinstall apps that you downloaded on
your previous device from the BlackBerry World shopfront, if a version of that app exists for your new device.

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Find your BlackBerry ID on your old device

If you have previously created a BlackBerry ID and are switching to a new BlackBerry device, it's important to sign in using
your existing BlackBerry ID, as many of your apps and settings are associated with it.

1. On the home screen of your old device, click Options.

2. Depending on your device, do one of the following:
• Click Third Party Applications > BlackBerry ID.
• Click Device > BlackBerry ID.
• Click BlackBerry ID.

How do I reset my lost or forgotten BlackBerry ID

password?
You can have the instructions about resetting your BlackBerry ID password sent to the email address that you use as your
BlackBerry ID username. For security reasons, your BlackBerry ID password cannot be reset for you.

Do one of the following:

• To reset your password on a computer, visit www.blackberry.com/blackberryid. Click Reset your password. Complete
the instructions on the screen.
• To reset your password on your BlackBerry device, when you are prompted to sign in with your BlackBerry ID, click
Forgot Password. Answer your security question and complete the instructions on the screen.

Once you have completed the steps above, you will receive a password reset email. If you complete the steps to reset your
password on a computer, the password reset email can only be viewed on a computer and isn't delivered to your device. If
you follow the steps to reset your password on your device, the password reset email will be delivered to your device.
Complete the instructions in the email to reset your BlackBerry ID password.

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Phone and voice

Phone
While on a call, you can switch between the speakerphone, headset and handset; mute a call or start a conference call by
making another call. You can also open the dial pad, make notes while on a call and move a call to BBM Video.

Phone icons

Incoming calls
Icon Description

To answer a call, touch and hold the circle and slide your finger to the left.

To decline a call, touch and hold the circle and slide your finger to the right.

Send a message with the Reply Now feature.

Silence the ring tone.

During a call
Icon Description

Turn on the speakerphone

Mute a call

Take notes during a call

Start a conference call

Show the dial pad

Merge calls to start a conference call

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Icon Description

Split a conference call into multiple calls

Move a call to BBM Video

Making and receiving calls

Make a call
1. In the Phone app, tap .
2. Dial a number.
3. Tap Call.

Call a recent number or speed dial contact

1. In the Phone app, tap .
2. Tap a name, number or speed dial contact.

Tip: To send a text message to a recent number, beside the number, tap > .

To call a contact from your keyboard speed dial list, in the Phone app, tap . Press and hold the key that you associated
with the contact.

Call someone from your contact list

1. In the Phone app, tap .
2. Tap a contact.
3. If you have multiple phone numbers for a contact, tap the number that you want to call. For example, tap Home or
Mobile.

Answer or decline a call

Do one of the following:
• To answer a call, touch and hold the circle in the middle of the screen and slide your finger to the left. Release your
finger when the circle covers .
• To decline a call, touch and hold the circle in the middle of the screen and slide your finger to the right. Release your
finger when the circle covers .

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Use Reply Now to send a message to a caller

You'll never have to excuse yourself from a meeting or conversation to answer the phone again. With the Reply Now
feature, you can send a caller a brief message instead of answering an incoming call. By default, if the caller is a BBM
contact, the Reply Now message is sent as a BBM message. If the caller isn't a BBM contact, the Reply Now message is
sent as a text message. Depending on the recipient of the Reply Now message, additional text messaging charges might
apply.

1. When you receive an incoming call, tap or .

2. Do any of the following:
• To send one of the default Reply Now messages, tap a message.
• To compose a new message, tap Custom Message. Type a message and tap .

Silence the ring tone when you receive a call

If you receive a call while your sound or vibration notifications are turned on, you can quickly silence your ring tone and stop
your device from vibrating. When you silence the ring tone, you can still answer or decline the call.

When you receive an incoming call, tap .

Put a call on hold

While on a call, press and hold until Call Held appears on the screen.

Take notes during a call

While on a call, you can take notes that are saved as entries in BlackBerry Remember.
Tip: You can turn on the speakerphone before taking notes, so that your hands are free to use the keyboard.

1. While on a call, tap .

2. Type your notes and include information such as a title, due date and tags.
3. Tap Save.

Answering calls automatically

You can set up your BlackBerry device to automatically answer calls when you have a Bluetooth headset connected, or
when you remove your device from a case or holster.

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Automatically answer or end a call using a case or holster

1. In the Phone app, swipe down from the top of the screen.
2. Tap > Holster.
3. Do any of the following:
• Turn on the Answer a Call by Removing Device From Holster switch.
• Turn on the End Call by Putting Device Back in Holster switch.

Automatically answer a call when a Bluetooth headset is connected

1. In the Phone app, swipe down from the top of the screen.
2. Tap > Bluetooth.
3. Turn on the Automatically Answer a Call When Connected to a Headset switch.

When you turn on this feature and you have a Bluetooth headset connected to your BlackBerry device, your calls are
automatically answered after 5 seconds.

Move a call from your headset to your device

When you have a headset connected to your BlackBerry device, incoming calls are automatically received on your headset.
You can manually move the call back to the device.

While on a call, tap Audio > Handset.

To move a call back to the headset, tap Audio > Headset.

Move a call to BBM Video

See who you're talking to by moving a call to BBM Video. To move a phone call to BBM Video, the person you're talking to
must have access to BBM Video as well. If you try to start a BBM Video chat with someone who isn't a BBM contact, you
will be asked to add the person to BBM before you start your BBM Video chat.

While on a call, tap .

Start a conference call

1. While on a call, make or answer another call.
2. To merge the calls, tap .

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Answer a second call while already on a call

1. If you are using the call waiting feature, when you receive a call while already on a call, you can do one of the
following:
• To put the first call on hold and answer the second call, tap Hold Current Call. Touch and hold the circle in the
middle of the screen and slide your finger to the left. Release your finger when the circle covers .
• To end the first call and answer the second call, tap End Current Call. Touch and hold the circle in the middle of
the screen and slide your finger to the left. Release your finger when the circle covers .
2. If you put the first call on hold, to merge both calls and start a conference call, tap .

To add more people to the conference call, repeat steps 1 and 2.

Place another call while already on a call

When you place another call while you're already on a call, your first call is automatically put on hold.

1. While on a call, tap .

2. Do any of the following:
• Tap a phone number, name or speed dial contact.
• Tap . Tap a contact.
• Tap . Dial a number.
3. To merge both calls and start a conference call, tap .

To add more people to the conference call, repeat steps 1 to 3.

Remove people from a conference call

1. While in a conference call, to view the conference call participants, tap > .
2. Do one of the following:

• To remove a person from the conference call and hang up, tap .
• To remove a person from the conference call and keep them in a separate call, tap .

Add a contact or number to your speed dial list

There are two different speed dial lists that you can add contacts or numbers to. You can add a total of nine contacts or
numbers to the speed dial list on the Calls screen. You can also add contacts or numbers to the keyboard speed dial list, so

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that you can dial a number by pressing and holding a single key on your keyboard. By default, your voicemail access
number is included in your speed dial list.

1. In the Phone app, tap or .

2. Touch and hold a contact or phone number.
3. Tap .

Add a contact to your keyboard speed dial list

1. On the home screen, swipe down from the top of the screen.
2. Tap Settings > Shortcuts and Speed Dial.
3. On the screen, tap the key that you want to associate with the contact.
4. Tap Speed Dial.
5. Tap the contact that you want to associate with the key on your keyboard.

To call a contact from your keyboard speed dial list, in the Phone app, tap . Press and hold the key that you associated
with the contact.

Delete a contact or number from your speed dial list on the Calls screen
1. In the Phone app, tap .
2. In your speed dial list, touch and hold a contact or number.
3. Tap .

Delete a contact from your keyboard speed dial list

1. On the home screen, swipe down from the top of the screen.
2. Tap Settings > Shortcuts and Speed Dial.
3. Touch and hold a speed dial contact.
4. Tap .

Hide your speed dial list on the Calls screen

1. In the Phone app, tap .
2. Swipe down from the top of the screen.
3. Tap .

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Call waiting, call forwarding and call blocking

How do I block calls?
When you block calls, you can stop all incoming or outgoing calls, and prevent all incoming or all outgoing calls when
roaming. Contact your service provider for more info on blocking specific phone numbers. Depending on your wireless
service provider, this feature might not be supported.

1. In the Phone app, swipe down from the top of the screen.
2. Tap > Call Blocking.
3. Turn on any of the switches.

The first time that you turn on call blocking, you are prompted to create a password to lock your call blocking settings. To
change your call blocking password, complete steps 1 and 2, and tap .

Turn on or turn off call waiting

Depending on your wireless service provider, this feature might not be supported.

1. In the Phone app, swipe down from the top of the screen.
2. Tap > Call Waiting.
3. Turn on or turn off Call Waiting.

Set up call forwarding

Depending on your wireless service provider, this feature might not be available.

1. In the Phone app, swipe down from the top of the screen.
2. Tap > Call Forwarding.
3. Turn on any of the switches.
4. To change the number that your calls are forwarded to, tap the drop-down list under a switch and type a number.

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Phone options
Turn on Priority Calling
If you have multiple phone lines, you can make calls with the phone line you want using the Priority Calling feature. With
Priority Calling, you can assign a phone line or app to use when you make calls.

1. In the Phone app, swipe down from the top of the screen.
2. Tap > Priority Calling.
3. Turn on the Use Priority Calling switch.

To choose your phone line when you make a call, on the Calls screen, tap the Select Line drop-down list. To use a specific
phone line, tap a phone line. To automatically use your mobile line when you're connected to a mobile network, tap Use
the Priority Line.

Change your default Reply Now messages

You can select one of the three default Reply Now messages to send to a caller instead of answering an incoming call. You
can change the default messages or compose a new Reply Now message.

1. In the Phone app, swipe down from the top of the screen.
2. Tap > Reply Now.
3. Tap the message you want to change.
4. Type a new Reply Now message.

To prevent the Reply Now icon from appearing when you receive an incoming call, turn off the Reply Now switch.

Show or hide your number on outgoing calls

Depending on your wireless service provider, this feature might not be supported.

1. In the Phone app, swipe down from the top of the screen.
2. Tap > Show my Number.
3. Turn on the Allow My Number to Appear When Calling switch.

Adjust the bass and treble of your calls

1. In the Phone app, swipe down from the top of the screen.
2. Tap > Call Audio.

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Set a default area code or country code

You can use smart dialling to set a default area code and country code that is applied automatically to the phone numbers
that you call, so that you don't have to dial the country code or area code when you make a call within your own country or
area code.

1. In the Phone app, swipe down from the top of the screen.
2. Tap > Smart Dialling.

• To change the default country code, tap Country Code. Tap a country.
• To change the default area code, in the Area Code field, type an area code.

Tap any of the drop-down lists to change other smart dialling options.

Limit the phone numbers that you can call

When you set up and use fixed dialling numbers, you can only make calls and send text messages to the phone numbers
that you have added to the fixed dialling numbers list. For example, if you give your BlackBerry device to your child to use,
you can limit the phone numbers that your child can call. To use fixed dialling numbers, your service provider must set up
your SIM card for this feature. Depending on your wireless service provider, this feature might not be supported.

1. In the Phone app, swipe down from the top of the screen.
2. Tap > Fixed Dialling Numbers.
3. Turn on the Fixed Dialling Numbers switch.
4. Enter the SIM security code provided to you by your service provider.
5. Tap OK.
6. Tap Edit List.
7. Type a name and phone number.

View your call summary

If you're concerned about your wireless voice usage, you can monitor the time you have spent on the phone on the Call
Summary screen.

1. In the Phone app, swipe down from the top of the screen.
2. Tap > Call Summary.

To reset the call times on your Call Summary screen, tap .

Tip: To see the details of a specific call, in the Phone app, tap . Next to a contact name or phone number, tap >
.

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Find your own phone number

1. In the Phone app, tap .
2. Anywhere on the screen, touch and slide your finger down. Your phone number appears at the top of the screen.

Tip: To include your own phone number in a message to someone, in an email, a BBM message or a text message, type
mynumber followed by the space bar.

Troubleshooting: Phone
I can’t put a call on hold to answer an incoming call
While on a call, if you answer an incoming call from a different app, your first call might be disconnected instead of being
put on hold. For example, while on a phone call, if you answer an incoming BBM Voice call, your current phone call ends.
A message appears on your device to notify you that answering another call will end your current call.

Notifications and ringtones

You can personalise your BlackBerry device by customising your notification profiles and changing your ringtones. You can
turn off all of your alerts, set your device to vibrate, choose a ringtone and more. The Instant Previews and Lock Screen
Notifications features allow you to manage the BlackBerry Hub without having to leave the app that you're in when you
receive your messages.

About notifications

Notification profiles
You can use the notification profiles on your BlackBerry device to control how you're alerted to new messages and phone
calls. By default, your device includes seven notification profiles, including Normal, Phone Calls Only, Vibrate Only, Silent,
Do Not Disturb, Meeting and Bedside. Each profile has a default setting, but you can customise the settings and change
things like the volume level and ringtone. You can also add your own notification profiles and customise the settings.

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Customised app notifications

You can set customised notification settings for apps within a specific profile. App-level customisations are set on a per-
profile basis, meaning you can set different notification settings for the same app. App customisations override the settings
for notification profiles.

Contact-specific notifications
You can set contact-specific notifications that can override the notification settings for profiles and apps, depending on
how the notification settings are set up. The contact customisations can be set to override the settings for the notification
profiles and any customised app notification settings that you set, or the contact-specific notifications can follow the
settings.

Level 1 alerts
You can also set Level 1 alerts for specific messages and receive custom notifications for these messages that override all
existing notification settings.

Edit your notification profiles

Tip: You can view descriptions of the default settings for each notification profile on the Notifications screen, under Edit
Profiles.

1. On the home screen, swipe down from the top of the screen.
2. Tap Settings > Notifications.
3. Under Edit Profiles, tap the profile that you want to change.
4. If necessary, to change the description of the profile, tap . Enter a short description of the profile.
5. Change the Volume, Sound, Vibrate, Notify During Calls, Instant Previews or LED settings.
6. If necessary, to set customised app notifications that override the settings for the notification profile, tap Customise
App Notifications.

Add notification profiles to your device

In addition to customising the default notification profiles on your BlackBerry device, you can also add your own profiles to
your device.

1. On the home screen, swipe down from the top of the screen.
2. Tap Settings > Notifications.

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3. Tap .
4. In the Enter profile name field, enter a name for the profile.
5. Tap OK.
6. Change the Volume, Sound, Vibrate, Notify During Calls, Instant Previews or LED settings.
7. If necessary, to set customised app notifications that override the settings for the notification profile, tap Customise
App Notifications.

Add a notification profile to your quick settings

You can add notification profiles to the quick settings on your BlackBerry device so that you can quickly change your
profiles from your device home screen.

1. On the home screen, swipe down from the top of the screen.
2. Tap Settings > Notifications.
3. Tap .
4. Tap to select the notification profiles that you want to add to your quick settings.
5. To rearrange the order that the profiles are listed in, tap . Touch and hold a notification profile and drag it to
where you want it to appear in the list. Tap .

To select a notification profile, in your quick settings, tap . Scroll through your list of notification profiles and tap the
one that you would like to set.

Change your ringtone

Regardless of which notification profile is set on your BlackBerry device, you can change the ringtone to one of the default
ringtones included on your device or use a ringtone that you download.
Tip: Ringtones that were available only on devices running BlackBerry 7.1 or earlier are now available on your BlackBerry
10 device.

1. On the home screen, swipe down from the top of the screen.
2. Tap Settings > Notifications.
3. In the Ringtone drop-down list, tap a ringtone.

Change the volume of your notifications

1. On the home screen, swipe down from the top of the screen.
2. Tap Settings > Notifications.
3. To adjust the volume of your notifications, move the slider back and forth.

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How do I turn off all sounds and ringtones except for

calls?
1. On the home screen, swipe down from the top of the screen.
2. Tap Settings > Notifications.
3. In the Active Profile drop-down list, tap Phone Calls Only.

Tip: You can customise the notification settings for the Bedside profile. On the home screen, swipe down from the top of
the screen. Tap Settings > Notifications. Tap Bedside.

Customise notifications for a contact

Notifications that you customise for contacts override the notification settings for profiles and apps. For example, if sound
is turned on for phone notifications for a contact but the sound is turned off for the phone, the phone still rings when the
contact calls you.

1. On the home screen, swipe down from the top of the screen.
2. Tap Settings > Notifications.
3. At the bottom of the Notifications screen, tap Contact Notifications.
4. Tap .
5. Tap a contact.
6. Do any of the following:
• Tap Phone Calls.
• Tap Email Messages.
• Tap BBM.
• Tap Text Messages.
• Tap Other Messaging, which includes apps such as Facebook, Twitter LinkedIn and more.
7. Do one of the following:
• Turn off the All Notifications switch.
• Change the Sound, Ringtone, Vibrate, LED or Instant Previews settings.
Note: If you set any of the drop-down lists to Profile Setting, the sound, tone, vibrate or LED settings reflect what is
set in the active profile. If you make any changes to the drop-down lists, these changes override the settings in the
active profile.

Contacts that you set customised notifications for are listed on the Contact Notifications screen.

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Customise notifications for an app

You can set a customised notification for an app and set that customised notification as the default setting for that app in
all of the notification profiles. Customised notifications for apps override the notification settings for profiles, but don't
override the customised notification settings for contacts.
Note: The Silent profile overrides all other settings and the BlackBerry device remains quiet, even if you set customised
notifications for an app.

1. On the home screen, swipe down from the top of the screen.
2. Tap Settings > Notifications.
3. Tap a profile.
4. Tap Customise App Notifications.
5. Tap an app.
6. Change the Sound, Ringtone, Override Profile Volume, Vibrate, LED, LED Colour, or Hub Notification settings.
7. To make the updated settings the default notification settings for the app in all of the notification profiles, tap .
Note: If Sound, Vibrate or LED are turned off in a profile, these settings aren't affected by the default notification
settings that you set.

To reset the notification settings for the app to the current profile settings, tap .

Turn off all alerts

1. On the home screen, swipe down from the top of the screen.
2. Tap Settings > Notifications.
3. In the Active Profile drop-down list, tap Do Not Disturb.

Change the notification settings for Level 1 alerts

You can create custom notifications for important messages. Level 1 notifications override the notification settings set for
all profiles.
Note: To change the notification settings for Level 1 alerts, in the BlackBerry Priority Hub settings, you need to first add a
rule. In the BlackBerry Hub, tap > . Tap Priority Hub > . Enter the rule details and select the Enable Level 1
Alert check box.

1. On the home screen, swipe down from the top of the screen.
2. Tap Settings > Notifications.

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3. At the bottom of the screen, tap Level 1 Settings.

4. Do any of the following:
• Turn on the Sound, LED or Instant Previews switch.
• Change the Ringtone or Vibrate settings.

View and respond to Instant Previews

You can use the Instant Previews feature to view previews of incoming email messages, BBM messages, text messages
(SMS and MMS) and more, from any application on your BlackBerry device.

When a preview appears at the top of the screen, do one of the following:
• To view the message in the BlackBerry Hub, tap the preview.
• To dismiss the preview, tap .
• To ignore the preview, wait a few seconds until it disappears.
• To reply to a BBM message or text message without leaving the app that you're currently in, tap .

Turn off Instant Previews

For some notification profiles, by default, the Instant Previews feature is turned on.

1. On the home screen, swipe down from the top of the screen.
2. Tap Settings > Notifications.
3. Tap a notification profile.
4. Turn off the Instant Previews switch.

Respond directly to Instant Previews

You can use the Instant Previews feature to reply to your BBM messages and text messages (SMS and MMS) without
leaving the app that you're currently in.
While you're responding to a preview, incoming messages outside of the current conversation aren't displayed as Instant
Previews notifications.

1. To respond to Instant Previews, tap .

2. To show the keyboard on a BlackBerry device with a touch screen keyboard, swipe up from the bottom of the screen
with two fingers.
3. Type your message.
4. Tap Send.

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About Lock Screen Notifications

You can use the Lock Screen Notifications feature to view the first few lines of your most recent email messages, BBM
messages, text messages and more on your BlackBerry device without having to unlock it.

Turn off Lock Screen Notifications

By default, Lock Screen notifications are turned on.

1. On the home screen, swipe down from the top of the screen.
2. Tap Settings > Security and Privacy > Lock Screen.
3. Turn off the Lock Screen Notifications switch.

View Lock Screen Notifications

1. To unlock your BlackBerry device, swipe up from the bottom of the screen to the middle of the screen.
2. To view the Lock Screen Notifications, tap the notification icon.

Tip: To collapse the Lock Screen Notifications view so that only the notification icons are visible, swipe left or tap an icon.

Set your screen to turn on for new notifications

You can set your BlackBerry device to turn on when you receive notifications.

1. On the home screen, swipe down from the top of the screen.
2. Tap Settings > Security and Privacy > Lock Screen.
3. Turn on the Turn on Screen for New Notifications switch.

Set Lock Screen Notifications to only display the sender info

You can set your BlackBerry device to only display the sender information in Lock Screen Notifications and to hide the
subject and message content.

1. On the home screen, swipe down from the top of the screen.
2. Tap Settings > Security and Privacy > Lock Screen.
3. Turn on the Show Sender Only switch.

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Troubleshooting: Notifications and ringtones

If the notifications and ringtones on your BlackBerry device aren't functioning in the way that you expect them to, consult
the following troubleshooting topics.

My device doesn't ring or vibrate when I receive a call or message

Try the following actions:

• On the home screen, swipe down from the top of the screen. Verify that the Do Not Disturb profile isn't the active
profile.
• If you created a custom notification for a contact, verify that the Sound and the Vibration settings are turned on for the
contact.
• If you created app-specific notifications, in the app settings in the active profile, verify that the Sound and the Vibrate
settings are turned on.

My device doesn't display Instant Previews

If BlackBerry Balance is set up on your BlackBerry device, messages sent to accounts that are associated with your work
space aren't displayed as Instant Previews.

My device doesn't display Lock Screen Notifications

If BlackBerry Balance is set up on your BlackBerry device, messages sent to accounts that are associated with your work
space aren't displayed as Lock Screen Notifications when your work space is locked.

Voicemail
Depending on your service provider, there are two different types of voicemail available on your BlackBerry device:
standard voicemail and a visual voicemail service.
With standard voicemail, you can set up your voicemail access number and password, so you can quickly call in to your
voicemail service from the Calls screen in the Phone app.
If you subscribe to a visual voicemail service, you can view a list of your voicemail messages, play your voicemail messages
and change various voicemail settings from your BlackBerry device, without having to call in to your voicemail service.
Depending on the features your service provider supports, your voicemail messages can be automatically downloaded to
your device and you can pause, fast-forward or rewind the voicemail message as you listen to it. You can also forward a
voicemail message, send a reply to the person who left you a voicemail message or delete a voicemail message from within
the Phone app or the BlackBerry Hub.

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Your service provider might automatically delete messages after a certain period of time. If you don't want a message to be
automatically deleted, you can save it to your device.
Depending on your country or region, a visual voicemail service might not be available. You need to subscribe to a visual
voicemail service to access the features. Contact your service provider to subscribe.

Set up your voicemail

Depending on your wireless service provider, this feature might not be supported.

1. In the Phone app, swipe down from the top of the screen.
2. Tap > Voicemail.
3. Type your voicemail access number and password.

After you have set up your voicemail, you can call your voicemail service from the Calls screen in the Phone app.
Tip: If you don't know your voicemail access number or password, contact your wireless service provider.

Using a visual voicemail service

Listen to a visual voicemail message
1. In the BlackBerry Hub or Phone app, tap a voicemail message.
2. Tap .

Forward a visual voicemail message

1. In the BlackBerry Hub or Phone app, touch and hold a voicemail message.
2. Tap .

Save a visual voicemail message

Your service provider's voicemail system might automatically delete messages after a certain period of time. If you don't
want a message to be automatically deleted, you can save it to your device.

1. In the BlackBerry Hub, or the Phone app, touch and hold a voicemail message.
2. Tap Save.

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Change your visual voicemail greeting

Your voicemail greeting is the outgoing message that a caller hears before leaving a voicemail message. Depending on your
wireless service provider, this feature might not be supported.

1. In the Phone app, swipe down from the top of the screen.
2. Tap .
3. Tap > Change Voicemail Greeting.
4. In the Greeting drop-down list, do one of the following:
• To play your phone number as your voicemail greeting, tap Phone Number.
• To play your name as your voicemail greeting, tap Name.
• To record a custom voicemail greeting, tap Personal Message.

Change your visual voicemail password

Depending on your wireless service provider, this feature might not be supported.

1. In the Phone app, swipe down from the top of the screen.
2. Tap > .
3. Tap Change Password.

Prevent visual voicemail messages from downloading while you are

roaming
Depending on your wireless service provider, this feature might not be supported.

1. In the Phone app, swipe down from the top of the screen.
2. Tap > .
3. Clear the International Roaming tickbox.

Deactivate visual voicemail on your device

If you deactivate your visual voicemail service on your BlackBerry device, you must contact your wireless service provider to
reactivate it. Depending on your wireless service provider, this feature might not be supported.

1. In the Phone app, swipe down from the top of the screen.
2. Tap .
3. Tap > Deactivate.

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BlackBerry Hub and email

BlackBerry Hub and email
The BlackBerry Hub gathers all of the messages, notifications and events that you receive from your different accounts into
one convenient location. In the BlackBerry Hub, you can receive and respond to email, text messages or BBM chats all in
the same place. Additionally, you can see and respond to direct messages and notifications from your social networking
accounts, glance at your upcoming events and more.

Staying connected with the BlackBerry Hub

Email
You can add practically any existing email account to your device – both work and web-based email.
Text messages (SMS/MMS)
If text messaging is a part of your wireless service plan, you can find and reply to your text messages in the
BlackBerry Hub.
Social networking
If you add a Facebook account to your device, you can receive and respond to notifications, update your status and
send Facebook messages all from the BlackBerry Hub. If you add a Twitter account, you can compose tweets, stay
up-to-date on your mentions and send direct messages. And if you add a LinkedIn account, you can accept
invitations to connect with business contacts, send messages to your connections and update your LinkedIn status.
BBM and instant messaging
After you add instant messaging apps to your device, you can access your chats through the BlackBerry Hub.
Calls and voicemail
You can make calls directly from the BlackBerry Hub. The BlackBerry Hub shows you the calls that you made and
received, including any missed calls and voicemail messages.
Upcoming events
Without leaving the BlackBerry Hub, you can peek at upcoming meetings, events and – if you add your Facebook
account – friends' birthdays.
Notifications
The BlackBerry Hub collects your notifications about new PIN messages, time zone changes, software updates,
third-party apps and more. Your service provider might send you SIM Toolkit notifications that appear in the
BlackBerry Hub. Tapping on these notifications opens the SIM Toolkit app.

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Setting up and managing accounts

You can add email accounts, social networking accounts (such as Facebook, Twitter and LinkedIn) or even an Evernote
account to your device.

Set up email or other types of accounts on your device

1. On the home screen, swipe down from the top of the screen.
2. Tap Settings > Accounts.
3. If you already added an account to your device, tap to add another account.

Add an email account

1. On the Add Account screen, tap Email, Calendar and Contacts.
2. Enter the email address.
3. Tap Next.
4. Enter the password for the account.
5. Tap Next.
6. Change any additional settings (for example, the types of content to sync with your device).
7. Tap Done.

Add a social networking or Evernote account

You can add a Facebook, Twitter, LinkedIn or Evernote account to your device. When you add an Evernote account to your
device, your Evernote notebooks are available in BlackBerry Remember.

1. On the Add Account screen, tap Facebook, Twitter, LinkedIn or Evernote.

2. Enter your account information.
• If necessary, change any sync settings.
• If you're adding a Facebook account, to change when you're reminded about friends' birthdays, tap a reminder
option in the Birthday Reminders drop-down list.
3. Tap Done. If necessary, tap Authorise.

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Setting up work accounts

Add a work account supported by an EMM solution from BlackBerry
If your organisation uses an EMM solution from BlackBerry, you can add your work account to your device and take
advantage of features like BlackBerry Balance. If your organisation hasn't upgraded to BlackBerry Enterprise Service 10
and is using BlackBerry Enterprise Server 5 or earlier, you can still add your work account and have it use Microsoft
Exchange ActiveSync. For more information, contact your administrator.
Make sure you know the following from your administrator:

• Your username
• Your enterprise activation password
• Server name

1. On the Add Account screen, tap > Work Account.

2. Enter the username, activation password and server address for your account.
3. Tap Done.

After you add a work account, follow the prompts to set a work space password to use with BlackBerry Balance and to
enter your work network password.

Add an email account supported by Microsoft Exchange ActiveSync

Make sure you know the following from your administrator or your email service provider:

• Your username and work network password

• Server address

When you add an email account that's supported by Microsoft Exchange ActiveSync, the messages, calendar events,
contacts, tasks and notes associated with the account are synced with your BlackBerry device.

1. On the Add Account screen, tap > Microsoft Exchange ActiveSync.

2. Enter the username, email address, password and server address for the account.
• To turn off push email, turn off the Push switch. To set how frequently your device checks for new messages, in
the Sync Interval drop-down list, tap an option.
• To use your organization's VPN, turn on the Use VPN switch.
• To change how far back in time your device syncs messages, in the Sync Timeframe drop-down list, tap an
option.
3. Tap Next.

Tip: When you flag an email message in your Microsoft Exchange ActiveSync account, it is also flagged in the Remember
app.

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Add an IBM Notes Traveler email account

Make sure you know the following from your administrator or email service provider:

• Your username and work network password

• Server address

When you add an IBM Notes Traveler email account, the messages, calendar events, contacts, tasks and notes associated
with the account are synced with your BlackBerry device.

1. On the Add Account screen, tap > IBM Notes Traveller.

2. Enter the username, email address, password and server address for the account.
• To turn off push email, turn off the Push switch. To set how frequently your device checks for new messages, in
the Sync Interval drop-down list, tap an option.
• To use your organization's VPN, turn on the Use VPN switch.
• To change how far back in time your device syncs messages, in the Sync Timeframe drop-down list, tap an
option.
3. Tap Next.

Add an IMAP or POP email account

Make sure you know the following information from your administrator or email service provider:

• Messaging server type (POP or IMAP)

• Incoming and outgoing messaging server address
• Incoming and outgoing messaging server port numbers
• Incoming and outgoing messaging server SSL settings

Note: To increase the activation speed of IMAP email accounts, it is recommended that you enter the IMAP Path Prefix.
For more information, contact your administrator.

1. On the Add Account screen, tap > IMAP or POP.

2. Enter the account information.
• To set how frequently your BlackBerry device checks for new messages (if push email isn't supported), in the
Sync Interval drop-down list, tap an option.
• To change the amount of time that messages can be retrieved on your device, in the Sync Timeframe drop-down
list, tap an option.
3. Tap Done.

Add a CalDAV or CardDAV account

Make sure you know the following information:

• Your username and password

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• The email address associated with the account

• The server address for the account

You can add a CalDAV or CardDAV account to sync calendar events or contacts, respectively.

1. In the Add Account screen, tap > CalDAV or CardDAV.

2. Enter the account information.
3. Tap Done.

Change account settings

You might want to change the settings for an account if you have changed the password for the account, if you want to
change the display name for the account, or if you want to use different synchronisation settings.

1. On the home screen, swipe down from the top of the screen.
2. Tap Settings > Accounts.
3. Tap an account.
4. Make your changes.
5. Tap Save.

Remove an account from your device

To stop receiving messages and notifications for an account and to stop syncing calendar and contact info for that account,
you can remove the account from your BlackBerry device.

1. On the home screen, swipe down from the top of the screen.
2. Tap Settings > Accounts.
3. Tap an account.
4. Tap .

Troubleshooting: Setting up accounts

I can't add an email account
Try the following:

• Make sure that your email address and password have been typed correctly.
• Make sure that your device is connected to a mobile or Wi-Fi network.
• Add the email account using advanced setup. On the home screen, swipe down from the top of the screen. Tap
Settings > Accounts > > . Tap the type of account that you want to add. You might need to get additional
information about your account from your administrator or email service provider.

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• If you're trying to add a work account supported by an EMM solution from BlackBerry, make sure that you have an
activation password from your administrator.
• If you're trying to add an email account supported by Microsoft Exchange ActiveSync, contact your administrator or
email service provider to find out if you need to change any settings for the account.

I can't add a second social networking account

You can add only one Facebook account, one Twitter account and one LinkedIn account to your BlackBerry device.

BlackBerry Hub message list icons

Icon Description

Unread email

Read email

Meeting or event invitation

New Facebook notification

Email with attachment

Draft message

Email messages grouped by subject in a conversation thread

Unread text message (SMS)

Read text message

Text message with attachment (MMS)

Draft text message

New system notification

Message hasn't been sent yet

Message is being sent

Message has been sent

Message could not be sent

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Viewing and searching messages

You can view all of your messages and notifications in the Hub view in the BlackBerry Hub. Or, you can view messages for a
specific account type or message type. You can search for a specific message, or customise your view so that you see only
the messages and notifications that are important to you.

Navigate your list of messages and notifications

In the BlackBerry Hub, touch and hold a date bar.

• To go to messages and notifications for the next day, tap .

• To go to messages and notifications for the previous day, tap .
• To go to the top of your list of messages and notifications, tap .
• To go to the bottom of your list of messages and notifications, tap .

View messages by account or message type

If you want to see messages only from a particular account (for example, your personal email account) or by a type (for
example, your text messages), you can filter them.

1. In the BlackBerry Hub, tap .

2. Tap the type of messages that you want to see.

To see all of your messages again, tap > Hub.

View filed emails

1. In the BlackBerry Hub, tap the drop-down list at the top of the screen.
2. Tap a folder.

Search for a message

1. In the BlackBerry Hub, tap .
2. Type a search term.

To filter your search results by sender, date, subject and more, tap .

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Filter your search in the BlackBerry Hub

1. In the BlackBerry Hub, tap .
2. Leave the Search field empty. Tap .
3. Tap Priority, Unread, Flagged, Received or Attachment.
4. Tap again.

To see all of your messages again, tap Cancel at the top of the screen.
Tip: You can also find your flagged messages in BlackBerry Remember, in the Flagged Messages task list.

Viewing important messages with the BlackBerry Priority Hub

With the BlackBerry Priority Hub feature, important messages are highlighted so that you can quickly find them in the
BlackBerry Hub.
To identify priority messages, your BlackBerry device looks at whether a message is flagged as important, whether the
sender is a frequent contact and other criteria.
You can help your device learn which messages are important to you by changing the priority of a message. For example, if
a message is important to you but it's not included in the BlackBerry Priority Hub, you can add it.

View only your priority messages

In the BlackBerry Hub, do one of the following:

• Tap > Priority Hub.

• If your Pinch Filter Criteria is set to Priority Messages, slide your fingers together to zoom in on your priority messages.

Tip: You can specify which messages are displayed when you zoom in. In the BlackBerry Hub, tap > > Display and
Actions. In the Pinch Filter Criteria drop-down list, select Priority Messages, Unread Messages, Flagged Messages, Draft
Messages, Meeting Invites, Sent Messages or Level 1 Messages.

Add a message to or remove a message from the BlackBerry Priority Hub

Adding messages to and removing messages from the BlackBerry Priority Hub helps your BlackBerry device learn which
messages to highlight as priority in the future.

1. In the BlackBerry Hub, touch and hold a message.

• To add a message to the BlackBerry Priority Hub, tap .

• To remove a message from the BlackBerry Priority Hub, tap .
2. In the dialog box, choose a reason why the message is or isn't important.
3. Tap OK.

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Change the types of messages that are marked as priority

By default, if you start a conversation, if the sender of a message has the same last name as you, or if a message is marked
with high importance, then those messages are included in the BlackBerry Priority Hub. You can turn off each of these
settings.

1. In the BlackBerry Hub, tap > > Priority Hub.

2. Turn off the Sender has the Same Last Name as Me, the Message Sent with High Importance, or the I Started the
Conversation switch.

Create a priority rule

You can create a rule so that messages that are sent from specific accounts, or with a specific subject, or with other
specific criteria are sent to your BlackBerry Priority Hub. You can also set a Level 1 alert for specific messages so that you
receive a custom notification when these messages are sent to you.

1. Tap > > Priority Hub.

2. Tap .
3. Do any of the following:
• To add a name to your rule, enter a name in the Filter Name field.
• To choose the account that the rule applies to, select an account in the Account drop-down list.
• To flag messages from a specific email address as priority, enter an email address in the From field.
• To flag messages sent to a specific email address as priority, enter an email address in the Sent to field.
• To flag messages with a specific subject as priority, enter a subject in the Subject field.
• To flag messages that are sent directly to you or that you are CCed on as priority, select the Sent Directly to Me or
the Cc: to Me tickbox.
• To flag messages with a specific importance as priority, in the Importance drop-down list, select an option.
• To set a Level 1 alert for your rule, select the Enable Level 1 Alert tickbox.
4. Tap Create.

Note: Level 1 alerts override the existing notification settings. When you set Level 1 alerts, you are notified of Level 1
messages by a custom ring tone. The BlackBerry Hub displays Level 1 messages in red. To change your settings for Level 1
alert notifications, tap Level 1 Alerts Notification Settings.

Turn off the BlackBerry Priority Hub

1. In the BlackBerry Hub, tap > > Priority Hub.
2. Turn off the Priority Hub switch.

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View attachments sent to you

You can quickly find and view the files sent to you and avoid searching through your messages.

In the BlackBerry Hub, do one of the following:

• To see all of the files that you have received as attachments, tap .
• To view attachments in a message, tap a message. Tap the attachment.
• To see attachments for a specific account, tap . Tap an account. Tap .

Download attachments in a message

You can download one file or multiple files that you receive as attachments in an email.

• In a message with one attachment or to download one attachment at a time, tap an attachment.
• To download all the attachments in a message, tap .

Tap an attachment to view, share or save a downloaded file.

Sort attachments
You can sort attachments by date, sender, name, type (for example, by pictures and documents) or account.

1. In the list view in the BlackBerry Hub, tap .

2. Tap > .
3. In the Sort drop-down list, tap a sort option.

Share or save your attachments

1. In the list view in the BlackBerry Hub, tap .
2. Touch and hold an attachment.
3. Tap .
4. When the download is complete, touch and hold the attachment.

• To share the attachment, tap .

• To save the attachment, tap .

Tip: To share or save multiple attachments, tap > . Select some attachments. Tap or .

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Send emails and messages from the BlackBerry Hub

From the BlackBerry Hub, you can send emails, text messages, Facebook messages, direct Twitter messages, LinkedIn
messages, BBM messages or other types of chat messages, depending on your wireless service plan and the accounts that
you have added to your BlackBerry device. When you tap Compose, the BlackBerry Hub suggests message types based on
the messages you commonly compose.

1. In the BlackBerry Hub, tap .

2. Tap a message type.
3. Add or choose a recipient for your message:
• For emails, type a contact name or an email address in the To field. You can tap suggested contacts that appear
below the To field to quickly add them to the message.
• For Facebook, Twitter or LinkedIn messages, type a contact name in the To field.
• For text messages, type a contact name or a phone number.
• For BBM and other chat messages, select a contact from the list.
4. Type your message.
5. Tap Send or the Enter key.

Reply to or forward an email

In an email, do one of the following:

• To reply to the email, tap .

• To reply to all recipients of the email, tap .
• To forward the email, tap .

Tip: When you reply to an email, you have the option to delete the text in the original message. Tap > .

Attach a file to an email or text message

If your wireless service plan supports MMS messages, you can add an attachment to a text message.

1. While composing an email or text message, tap .

2. Find the file.
3. Tap the file.

Tip: When you send an email with a picture attachment, you can reduce the size of the message by reducing the size of
picture attachments. On the Image Size screen, tap a size. Tap Send.

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Add a BCC recipient to an email

1. While composing a message, tap > .
2. Type a contact name or email address.

Send an email or a meeting invitation when composing another message

When you compose an email, you can also send a meeting invitation to a recipient or send a separate email.

1. While composing a message, touch and hold a name in the To, CC or BCC field.
2. Do one of the following:

• To send a separate email to a recipient when replying to a message, tap .

• To send a meeting invitation to the recipient, tap .
• To add the recipient to your Contacts, tap .

Compose an email in plain text format

You can reduce the size of email messages or email threads by switching from HTML format to plain text format.

1. In an email, tap .
2. Tap .

Change text formatting in an email

Bold, italicise and underline text; create ordered and bulleted lists; and change the font size and colours.

1. While composing a message, tap .

2. Use the formatting toolbar to apply formatting to your text.

Forward a text message

1. In the BlackBerry Hub, touch and hold a text message.
2. Tap .

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Forward a PIN message as an email

You might want to archive the information that you send or receive in a PIN message. You can forward the message to
yourself or others as an email.

1. In the BlackBerry Hub, touch and hold a PIN message.

2. Tap .

Managing messages
Stay organised by managing your messages in the BlackBerry Hub. You can file messages, flag important messages or
save draft messages for later.

Delete a message
In the BlackBerry Hub, do any of the following:

• To delete a single message, touch and hold the message. Tap .

• To delete more than one message, touch and hold a message. Tap . Tap the other messages you want to delete.
Tap > .
• To delete all messages before a specific date, touch and hold the date bar. Messages that were sent or received before
that date are highlighted. Tap .
• To delete messages only from your device, but keep them on the messaging server, tap > > Display and
Actions. In the Delete On drop-down list, select Hub Only.

Filing emails
You might not be able to file an email or create folders for an email, depending on the account that an email is in.

File an email
You can file your sent and received email messages.

1. In the BlackBerry Hub, touch and hold an email.

2. Tap .
3. Tap a folder.

Add, rename or delete an email folder

In the BlackBerry Hub, tap the drop-down list at the top of the screen.

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• To add a folder, touch and hold the folder that you want to use as the parent folder. Tap . Type a name for the
folder. Tap OK.
• To rename a folder, touch and hold the folder. Tap . Type a new name for the folder. Tap OK.
• To delete a folder, touch and hold the folder. Tap .

Keep all emails from a folder on your device

If you use a desktop email application like Microsoft Outlook to file emails into folders, your BlackBerry device doesn't
automatically download copies of those emails. You can have filed emails readily available on your device by syncing an
email folder.

1. In the BlackBerry Hub, tap the banner at the top of the screen.
2. Touch and hold a folder.
3. Tap .

Flag a message
When you flag messages, they appear in BlackBerry Remember so that you can add due dates, tags, voice notes and other
files to them.

1. In the BlackBerry Hub, touch and hold a message.

2. Tap .

Manage your messages with BlackBerry Hub Instant Actions

BlackBerry Hub Instant Actions allow you to quickly sort through messages, conversations, and events in the BlackBerry
Hub. In the list view, you can mark messages as read or unread, and file, flag or delete messages. You can also accept or
decline meeting invitations without having to open them. If you make a mistake while managing messages, you can tap
Undo to cancel the last change.

Use BlackBerry Hub Instant Actions

Depending on the message type and your BlackBerry Hub Instant Actions settings, the following actions are available:

• Calendar invitation: You can accept or decline a calendar invitation.

• BBM or text message (SMS and MMS): You can reply to or delete a BBM or text message.
• Email message: You can file, delete or flag an email message.

1. In the BlackBerry Hub, in the upper-right corner of the screen, tap .

2. Do any of the following:

• To delete a message, tap .

• To file a message, tap and choose a folder.

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• To flag a message, tap .

• To mark a message as read, tap .
• To reply to a text message or a BBM message, tap .

Customize BlackBerry Hub Instant Actions for email messages

By default, with BlackBerry Hub Instant Actions, you can file and delete your email messages. You can change your
settings for the actions that appear in the list view.

1. In the BlackBerry Hub, tap > > Display and Actions.

2. Under Hub Instant Actions, do one of the following:
• In the Email Action 1 drop-down list, tap File or Flag.
• In the Email Action 2 drop-down list, tap File, Flag or Delete.

Mark a message as read or unread

In the BlackBerry Hub, do one of the following:

• To mark a message as read, touch and hold the message. Tap .

• To mark a message as unread, touch and hold the message. Tap .
• To mark messages before a specific date as read, touch and hold the date bar. Tap .

Download or share a picture from an email

In a message, touch and hold an embedded picture.

• To save the picture, tap .

• To share the picture, tap .
• To set the picture as a contact picture, tap .

Save a draft email

1. While composing an email, tap Cancel.
2. In the dialogue box, tap Save.

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Securing your email

You can digitally sign or encrypt messages if you use a work email account that supports S/MIME or PGP protected
messages or IBM Notes email encryption on your BlackBerry device. Digitally signing or encrypting messages adds another
level of security to email messages that you send from your device.
Digital signatures are designed to help recipients verify the authenticity and integrity of messages that you send. With S/
MIME-protected messages, when you digitally sign a message using your private key, recipients use your public key to
verify that the message is from you and that the message hasn't been changed.
Encryption is designed to keep messages confidential. With S/MIME-protected messages, when you encrypt a message,
your device uses the recipient's public key to encrypt the message. Recipients use their private key to decrypt the
message.
If you use a work account that supports PGP protected messages, you can digitally sign, encrypt, or sign and encrypt
messages using PGP protection. You need to store the recipient's public key on your BlackBerry device to send encrypted
email messages. You need to store your private key on your device to send digitally signed email messages.
If your device is associated with a CRL or an OCSP server, when you add recipients to an encrypted message, your device
tries to retrieve a certificate status for each recipient. You are unable to send the message until certificate statuses are
received for all recipients. If certificates can't be found or are invalid, the recipients' names appear as red.

Set up S/MIME-protected messaging

You need to store a private key and certificate on your BlackBerry device to send digitally signed or encrypted email
messages using S/MIME-protected messaging. You can store a key and certificate by importing the files from a work email
message or a media card.
Your BlackBerry device supports keys and certificates in the following file formats and file name extensions:

• PEM (.pem, .cer)

• DER (.der, .cer)
• PFX (.pfx, .p12)

1. Open a work email message with a certificate attachment.

2. Tap .
3. If necessary, enter the password.
4. Tap Import or Import All.
5. Tap .
6. In the BlackBerry Hub, tap > > Secure Email.
7. If necessary, tap the S/MIME tab.
8. Turn on the S/MIME switch.
9. Under Signing Certificate, in the drop-down list, tap the certificate that you imported.
10. Under Encryption Certificate, in the drop-down list, tap the certificate that you imported.

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Set up PGP protected messaging

If you use a work account that supports PGP protected messages, you can digitally sign, encrypt, or sign and encrypt
messages using PGP protection. You need to store the recipient's public key on your BlackBerry device to send encrypted
email messages. You need to store your private key on your device to send digitally signed email messages.
Your device supports keys in the following formats and file name extensions:

• PEM (.pem, .cer)

• ASC (.asc)

1. Open a work email message with a PGP key attachment.

2. Tap .
3. Tap Import or Import All.
4. If necessary, enter the password.
5. Tap .
6. In the BlackBerry Hub, tap > > Secure Email.
7. If necessary, tap the PGP tab.
8. Turn on the PGP switch.
9. Under PGP Signing Key, in the drop-down list, tap the key that you imported.
10. Under PGP Encryption Key, in the drop-down list, tap the key that you imported.

Turn on IBM Notes email encryption

A work account that supports IBM Notes email encryption must be added to your device.

1. In the BlackBerry Hub, tap > > Secure Email.

2. If necessary, tap the NNE tab.
3. Turn on the NNE switch.

Sign or encrypt a message

You must use a work email account that supports IBM Notes mail encryption to send an encrypted email message, or an
email account that supports S/MIME or PGP protected messages to send a signed or encrypted email message.

1. When you compose a message, slide your finger down on the screen.
2. In the drop-down list, tap a signing or an encryption option.

Note: If your BlackBerry device is associated with a CRL or an OCSP server, when you add recipients to an encrypted
message, your device tries to retrieve a certificate status for each recipient. You are unable to send the message until

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certificate statuses are received for all recipients. If certificates can't be found or are invalid, the recipients' names appear
as red.

Update secure email settings

Depending on your permissions, you can change the email security that is used for all the messages you send. For
example, if you use S/MIME to protect your messages, you can send clear-signed messages that any email application can
open, or opaque-signed messages that only email applications that support encryption can open.

1. In the BlackBerry Hub, tap > > Secure Email.

2. Do any of the following:
• To turn on S/MIME-protected messaging, tap the S/MIME tab. Turn on the S/MIME switch.
• To turn on NNE-protected messaging, if necessary, tap the NNE tab. Turn on the NNE switch.
• To change the preferred method of encoding to use for messages you send, select an option in the Default
Encoding drop-down list.
• To select your preferred method of encoding to use for replies or forwarded messages you send, select an option
in the Outgoing Message Encoding drop-down list.
• To send clear-signed messages, tap the S/MIME tab. Turn on the Send Clear-Text Signed Messages switch.
• To receive a warning message if there is a problem with a certificate, tap the S/MIME tab. Turn on the Warn
About Problems With My Certificates switch.
• To turn on PGP protected messaging, tap the PGP tab. Turn on the PGP switch.
• To select a key pair to use for signing messages you send, select an option in the PGP Signing Key drop-down list.
• To select a key pair to use for encrypting messages you send, select an option in the PGP Encryption Key drop-
down list.
• To view PGP key details for a PGP key pair stored on your BlackBerry device, below either the PGP Signing Key or
the PGP Encryption Key drop-down lists, tap View PGP Key.
• To receive a warning message if there is a problem with a PGP key, tap the PGP tab. Turn on the Warn About
Problems With My PGP Keys switch.

Secure email icons

Icon Description

The email is digitally signed.

The email is encrypted.

A message in the folder is digitally signed.

A message in the folder is encrypted.

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Icon Description

The digital signature was successfully verified.

There is not enough information to verify the digital signature.

The digital signature failed verification.

A certificate is attached to the email.

Multiple certificates are attached to the email.

A PGP key is attached to the email.

The certificate chain is trusted or the certificate status is good.

There is an error with the certificate chain or the certificate status.

The certificate status is being determined.

The certificate chain is expired.

The certificate chain has been revoked.

Navigating the BlackBerry Hub

Peek at your messages in the BlackBerry Hub from anywhere
Whether you're on your home screen or using an application, you can peek at or open the BlackBerry Hub from anywhere
on the device.

1. From the bottom of the screen, slide your finger up just a little bit. The current view shrinks to show your notifications.
2. Slide your finger to the right to peek at the BlackBerry Hub.
• To fully open the BlackBerry Hub, continue sliding your finger to the right.
• To return to what you were doing, slide your finger back to the left and down.

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Peek at your messages and notifications while you're composing or

viewing a message
In a message, slowly slide your finger from the left edge of the message to the right. Continue sliding to bring your list of
messages and notifications into view.

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Jump to the next or previous message

1. In a message, slowly slide your finger from the left edge of the message to the right to peek at your list of messages.
2. While holding the message open, slide your finger up or down to highlight the next or previous message in the list.
3. To open the highlighted message, release your finger.

Check your upcoming events from the BlackBerry Hub

You can check your agenda in the BlackBerry Calendar app, but if you're already in the BlackBerry Hub, just stay where
you are.

At the top of your list of messages and notifications, where today's date appears, slowly drag down. Your upcoming events
start to appear. The more you drag, the more you see.

Create a meeting from an email

When you create a meeting or event from an email, your BlackBerry device populates the invitation with the subject line
from the email and the recipients of the email become the invitees.

1. In an email, tap > .

2. Enter any additional information for the meeting.
3. Tap Save.

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Add a contact from the BlackBerry Hub

1. In the BlackBerry Hub, touch and hold a message.
2. Tap .

• To add the contact to an existing contact entry (for example, to add a new email address for a contact), tap a
contact from the list.
• To add the contact as a new contact, tap .
3. Tap Save.

Refresh your list of messages

If you have added an email account that doesn't support push messaging services, you can refresh the BlackBerry Hub to
check for new messages.

In the BlackBerry Hub, tap > .

Customising BlackBerry Hub settings

You can customise a variety of settings in the BlackBerry Hub. For example, you can change your default email address or
calendar or the order that your accounts appear in. You can also set an out-of-office reply using your BlackBerry device.

Set an out-of-office reply

Some email accounts might not support out-of-office replies.

1. In the BlackBerry Hub, tap > > Email Accounts.

2. Tap an email account.
3. Turn on the Send Automatic Replies switch.
4. Do any of the following:
• To send out-of-office replies inside your organisation, enter a message in the Reply with field.
• To specify a start time and end time to send out-of-office replies, turn on the Send Automatic Replies Between
Specific Dates switch.
• To send out-of-office replies outside your organisation, turn on the Send Automatic Replies Outside of the
Organisation switch. If you want the message in your external out-of-office replies to be something different from
your internal out-of-office replies, enter a message in the Reply with field.

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Add a signature to an email account

1. In the BlackBerry Hub, tap > > Email Accounts.
2. Tap an email account.
3. Turn on the Auto Signature switch.
4. Type your signature in the field.

Change your default email address or calendar

When you share something (for example, a picture or a website) by email or when you compose a new email, your
BlackBerry device sends the email from your default email address. When you add an event to your calendar or send a
meeting invitation, your device adds the event to your default calendar.

1. On the home screen, swipe down from the top of the screen.
2. Tap Settings > Accounts.
3. Tap .

• To change the default account that you send email from, in the Email Address drop-down list, tap an account.
• To change the default calendar that you add events to and send meeting invitations from, tap a calendar in the
Calendar drop-down list.

Download only partial text in email

If you move frequently between a Wi-Fi coverage area or cellular coverage area, or if you're roaming, you can control how
much content in your email messages is downloaded while in a specific area of coverage. For example, when roaming, you
might choose to download just the subject of messages. While in an area of Wi-Fi coverage, you might choose to download
full messages.

1. On the home screen, swipe down from the top of the screen.
2. Tap Settings > Accounts.
3. Tap an account.
4. Tap > .
5. In the Roaming Data Control, the Cellular Data Control, or the Wi-Fi Data Control drop-down lists, select an option.

If you're in an area of coverage where downloading is restricted, you can choose to download the full email by tapping
Message truncated, download more. Additional charges might apply.

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Change how messages are displayed in the BlackBerry Hub

Change whether the BlackBerry Hub shows your sent messages or filed messages, how you view message threads and how
the date appears at the top of your list of messages and notifications. You can also change how the senders' names are
displayed, whether pictures are automatically downloaded and more.

1. In the BlackBerry Hub, tap > > Display and Actions.

2. Change your settings. For example, change any of the following settings:
• To view messages as conversation threads instead of single messages, in the Display Style drop-down list, tap
Conversation.
• To stop showing filed messages that have been read, turn off the Show Read Filed Emails switch.
• To stop showing sent messages, turn off the Show Sent Emails switch.
• To receive a notification when you move a message to a folder that isn't synced to your device, turn on the Notify
When Folder Isn't Synced switch.
• To set the BlackBerry Hub to maintain the view you left it in when your device is inactive, turn off the Return to
Default View When Idle switch.

Tip: When you change your Display Style to Conversation, one line of preview text appears in each email in your list view so
that you can quickly identify the email messages that you need to read in a particular conversation.

Colour code your accounts

To help you distinguish between different types of accounts in the BlackBerry Hub, you can choose a colour for each of
your accounts. The colour appears on the left side in your list of messages.

1. In the BlackBerry Hub, tap > > Hub Management.

2. Tap an account.
3. In the Account Colour drop-down list, tap a colour.

Restrict contacts in the BlackBerry Hub

If you don't want to receive messages from specific email accounts or contacts, you can restrict the messages from
appearing in the BlackBerry Hub.

1. In the BlackBerry Hub, tap > > Recent Contact Management.

2. Tap a contact name to add it to your restricted contacts list.

To remove a contact from the restricted contacts list, on the Recent Contact Management screen, tap , and tap a
contact name.

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Change the order of accounts in the BlackBerry Hub

You can change the order in which the BlackBerry Hub displays the accounts in the Account Tab. For example, you can
move your favourite accounts or the accounts that you use most frequently to the top of the list.

1. In the BlackBerry Hub, tap > > Hub Management.

2. Tap .
3. Touch and hold an account, then slide your finger up or down to change where the account appears in the list of
accounts in the Account Tab.
4. To save your changes, tap .

Change which messages appear in the BlackBerry Hub

You can choose to hide messages for some accounts, so they don't appear in the Hub Tab in the BlackBerry Hub. Calendar
and contact syncing aren't impacted by these settings.

1. In the BlackBerry Hub, tap > > Hub Management.

2. Tap an account.
3. In the Show in list, tap Show in Hub Only, Show in Separate Account Only or Show in Both.

Sync Microsoft Exchange contact folders

If you have an email account that is supported by Microsoft Exchange ActiveSync, you can choose which of your contact
folders sync to your BlackBerry device.

1. On the home screen, swipe down from the top of the screen.
2. Tap Settings > Accounts.
3. Tap a Microsoft Exchange account.
4. Turn on the Sync Contacts switch.
5. Tap Edit Contact Folder Settings.
6. Do one of the following:
• To sync all of your contact folders, turn on the Sync All Contact Folders switch.
• To sync one or more of your contact folders, turn off the Sync All Contact Folders switch. Tap the folders that you
want to sync with your device.
7. Tap Save.

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Change options for text messages

In the BlackBerry Hub, tap > > Text Messages.

• To receive a notification when your sent text messages are delivered or read, under SMS or MMS, turn on the Confirm
Delivery switch or the Confirm Read switch.
• To allow other devices to see when you receive or read a text message with an attachment, under MMS, turn on the
Allow Delivery Confirmation switch or the Allow Read Confirmation switch.
• To block unwanted MMS messages, under MMS, turn on the Reject Anonymous Messages switch or the Reject
Advertisements switch.
• To stop receiving MMS messages while roaming, under MMS, in the Auto Retrieval Mode drop-down list, tap Home
Only.
• To disable word substitution, turn off the Enable Word Substitution switch.
• To only send text messages when you tap the send icon, turn off the Use Enter Key To Send switch.
• To change the background colour of text message conversations, turn the Dark Background switch on or off.

Change advanced settings for text messages

With the advanced settings for SMS and MMS messages, you can allow special characters, change your routing preference
and more.

1. In the BlackBerry Hub, tap > > Text Messages > .

2. Make your changes.
3. Tap Save.

Turn off mobile broadcast messages

Your service provider might send you mobile broadcast messages when you're using your BlackBerry device in certain
geographical locations (for example, to tell you about local weather conditions). There is no charge associated with these
messages, but you can turn off them off if you'd rather not see them.

In the BlackBerry Hub, tap > > Cell Broadcast.

• To turn off all cell broadcast messages, turn off the Enable Cell Broadcast switch.
• To turn off messages from a specific channel, beside a channel, tap Remove.

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Update your Facebook, Twitter or LinkedIn status from

the BlackBerry Hub
1. In the BlackBerry Hub, tap .
2. Tap Facebook, Twitter or LinkedIn.
3. Tap .
4. Type your status.
5. Tap Post, Tweet or Send.

Make a phone call from the BlackBerry Hub

1. Tap > Calls.
2. Tap .

About public warning messages

Public warning systems are used to send alert messages to users with enabled mobile devices. Public warning messages
are text messages that alert users of possible threats to safety in their area. Messages may include severe weather
warnings, missing child alerts or national emergencies.
Depending on your wireless service provider, public warning messages don't contribute to data usage in your wireless
service plan. This feature might not be supported, depending on your region, service provider and wireless network. For
more information, contact your service provider or administrator.

Unsubscribe from public warning messages

You might not be able to unsubscribe from some public warning messages, depending on your region and wireless
network.

1. In the BlackBerry Hub, tap > > Emergency Alerts.

2. Turn off the switch beside a type of public warning.

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Troubleshooting: BlackBerry Hub

I'm not receiving messages
Try the following:

• If you recently changed an account password, make sure that you update the password in the Accounts settings on
your BlackBerry device. On the home screen, swipe down from the top of the screen. Tap > Accounts. Tap an
account. Make your changes. Tap Save.
• Check your network connection settings to make sure that your device is connected to a Wi-Fi or mobile network. If
you're not in a wireless coverage area, you should receive messages when you return to a wireless coverage area.
• If you're connected to a mobile network, check that data services are turned on. On the home screen, swipe down from
the top of the screen. Tap > Networks and Connections > Mobile Network. Make sure the Data Services switch is
turned on.

I can only see emails from the last 30 days

For some types of email accounts, by default, your BlackBerry device initially syncs email for the past 30 days. To change
this setting, on the home screen, swipe down from the top of the screen. Tap > Accounts. Tap the email account. Tap
. In the Sync Timeframe drop-down list, tap an option. Tap Save.

I can't find my work emails in the BlackBerry Hub

If you have added a work account to your BlackBerry device, your administrator might have turned on a policy that
separates the BlackBerry Hub into a work view, which contains your messages and notifications for only your work account,
and a personal view, which contains your messages and notifications for only your personal accounts.

To see the work view, in the BlackBerry Hub, tap > Switch To Work.

I can't see the recipients of a message

To see the other recipients of a message and the account that you received the message in, in the message, in the top-right
corner of the screen, tap the arrow.

I can't send or forward a text message

You may not be able to forward an SMS or MMS message if the content of the message includes copyright-protected
information.

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If you use a work account that is supported by a BlackBerry Enterprise Server, your administrator might not allow you to
send text messages but you might still be able to receive text messages.

I can't attach a file to a text message

The file might be too large, or your wireless service plan might not support MMS messaging, which is required to attach files
to text messages. Contact your service provider for more information.

I can't find the BlackBerry Hub or the Text Messages icon

You might have removed the icons from your home screen. Try any of the following:

• Even though icons don't appear on your home screen, you can still access your messages directly from the BlackBerry
Hub. On the home screen, swipe right to open the BlackBerry Hub. To view only your text messages, tap > Text
Messages.
• You can download the icons from BlackBerry World. In BlackBerry World, search for Text Messaging Icon or
BlackBerry Hub Icon and download the icons.

joyn
With joyn, you can chat, call, send pictures and share videos with your friends and contacts who aren’t using a BlackBerry
10 device. If your wireless service provider supports joyn, the icon appears beside your contacts who are using joyn.

About joyn
Do you have friends and contacts who aren't using a BlackBerry 10 device? If so, you can chat, call, send pictures and
share videos with these contacts using joyn. If your wireless service provider supports joyn, within the Contacts app or the
Phone app, the icon appears beside contacts who are using joyn, so that you can easily find other users.
joyn for BlackBerry 10 might not be available on your device, depending on your wireless service provider.
For information about fees or conditions that might apply when using this application, contact your wireless service
provider.

Start a joyn chat

1. In the Contacts app, or in the contact details view, tap beside a contact's name.
2. Do any of the following:
• Type your message.
• Tap an emoticon.

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• To attach a picture or file, tap .

3. Tap Send.

Tip: You can find, start and reply to your joyn chats in the BlackBerry Hub.

Invite other joyn contacts to a chat

Have something you need to discuss with a group? You can chat with more than one person to help make decisions faster
and keep everyone informed.

1. At the bottom of a joyn chat, tap > Create Group.

2. Tap + to add another contact. Repeat this step for each contact you want to add.
3. If needed, type a chat subject.
4. Type your message.
5. Tap Send.

Delete a joyn chat

On a chat screen, tap > .

Call a joyn contact

1. In the Phone app, tap .
2. Tap beside the contact you want to call.
3. If you have multiple phone numbers for a joyn contact, tap the number that you want to call.

Tip: During the call, tap to start a chat or a video share or share a file.

Start a joyn video share

Before you can share a video or start chatting over video, you need to call a joyn contact. The contact must have a device
that supports video.

During a call, in the Phone app, tap .

Tip: During the video share, tap to start a chat or share a file.

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Send a file to a joyn contact

You can send different types of files to joyn contacts, including pictures, videos and documents.

1. During a one-on-one joyn chat or a phone call, tap and select a picture or file.
2. Tap Send.

Block a joyn contact

If you block a joyn contact, you won't receive any messages from that contact and file transfers are declined automatically.
Messages are filtered to the Blocked Messages folder in the joyn app, and read notifications are turned off.

1. In the BlackBerry Hub, tap > .

2. Tap joyn.
3. Tap Blocked users.
4. Type the phone number or name of the joyn contact you want to block.

To unblock a contact, tap Unblock beside the contact's name.

Turn on joyn while roaming

Check with your wireless service provider to find out what roaming fees or charges might apply.
If you're travelling, you can keep using joyn while roaming.

1. In the BlackBerry Hub, tap > .

2. Tap joyn.
3. Set the Enable joyn While Roaming switch to On.

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Media
Change the media volume
When music is playing, do any of the following:
• To increase the volume, press the Volume Up key on the right-hand side of your BlackBerry device.
• To decrease the volume, press the Volume Down key on the right-hand side of your device.
• To mute the volume, press the Mute key on the right-hand side of your device. To turn off mute, press the Mute key
again.
• To select the type of speaker to play your music on, tap > Audio.

Note: Your media volume is separate from your notifications volume. Changing the volume while you listen to your music
won't change the volume of your notifications.

Supported audio and video file extensions,

formats and codecs
Depending on your BlackBerry device model and wireless network, some file extensions, formats and codecs might not be
supported.

File extension Supported video codec(s) Supported audio codec(s)

3GP H.263, H.264, MPEG-4 AAC, AMR

3G2 H.263, H.264, MPEG-4 AAC, AMR, QCELP

ASF WMV 9 WMA

AVI MJPEG, MPEG-4 MPEG-3

F4V V6 Sorenson Spark

ISMV (fragmented MP4) H.264, WMV9 AAC, WMA

M4V H.263, H.264, MPEG-4 AAC, MPEG-3, PCM

MKV H.264, MPEG-4 AAC, MPEG-3, PCM

MOV H.263, H.264, MJPEG, MPEG-4 AAC, AMR, QCELP

MP4 H.263, H.264, MPEG-4 AAC, AMR

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File extension Supported video codec(s) Supported audio codec(s)

MPEG H.263, H.264, MPEG-4 AAC, MPEG-3, PCM

WMV WMV 9 WMA

AAC — AAC

AMR — AMR

FLAC — FLAC, Vorbis

M4A — AAC

MIDI — MIDI

MKA — AAC, MP3, PCM

MP3 — MPEG-3

OGG — FLAC, Vorbis

QCP — QCELP

SPMID — SP-MIDI

WAV — PCM, GSM

WMA — WMA 9, WMA 10

Troubleshooting: Media
I can't open a media file
Make sure that the file is in a format that your BlackBerry device supports.

Camera
You can use the Camera on your device to take high-quality pictures and videos, and to capture that perfect moment, even
in adverse conditions. Time Shift mode makes it easy to take group pictures where everyone looks their best and you can
take panoramic pictures and capture the whole vista in one shot. Your device can also detect the lighting conditions and
suggest the best mode and setting to use, so you can focus on capturing the moment.

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Camera icons
Icon Description

Switch between the front-facing and the rear-facing cameras.

Take a picture.

Record a video.

Turn on the flash while recording a video.

Stop recording a video.

Touch and hold anywhere on the screen to permanently lock the focus on that area of
the screen. Tap anywhere on the screen to unlock the focus.

Access more options like flash, shooting modes, settings and more.

Taking photos and recording videos

Tip: In the Camera app, to quickly take a picture, press the Volume Up key or the Volume Down key. You can also use
these shortcuts to take a picture while recording a video.

Take a picture
Your BlackBerry device analyses the current lighting conditions and suggests the scene or mode best suited to those
conditions. To accept the suggestion, tap the suggestion at the top of the screen.
Tip: To make sure that your picture looks its best when being displayed on devices other than your BlackBerry device, such
as a computer screen, make sure that you hold the camera in landscape view before you take the picture.

1. Open the Camera app. To zoom in or zoom out, slide your fingers apart or together on the screen.
Note: Zoom only works in Normal and Stabilisation shooting modes.
2. Tap the area of the screen that you want to focus on. You can focus on any part of the image on the screen, not just
the centre of the screen.
3. When the focus box turns green, do any of the following:

• To take one picture, tap .

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• To take continuous pictures when you have Burst shooting mode turned on, touch and hold . The number of
pictures you took in Burst mode appears in the lower-left corner of the screen.The camera stops taking pictures
when you take your finger off of the icon.

Tip: You can turn on grid lines to help you center items in your picture or to make sure your picture is straight. To turn on
grid lines, in the Camera app, tap > Settings. Turn on the Display Grid Lines switch.

Turn on autofocus lock

You can use the autofocus lock on your BlackBerry device to take multiple pictures and videos without having to wait for
the focus to adjust between takes. When you lock the focus, the area of the screen that you selected remains in focus even
if you move your device or the image in the viewfinder changes.

Touch and hold the area on the screen that you want to lock the focus on. The icon appears in the focus box when the
focus is locked.

To unlock the autofocus lock feature, tap anywhere on the screen.

Turn off Face Detection

By default, the Face Detection feature on your BlackBerry device is turned on. When you take a picture and the camera
detects faces, the faces are automatically brought into focus.

1. To turn off the Face Detection feature, in the Camera app, tap > Settings.
2. Turn off the Face Detection switch.

Set the timer to take a picture

In Normal and Time Shift modes, you can use the timer on your BlackBerry device to delay taking a picture for 3 seconds or
10 seconds. The timed delay allows you to get ready for the picture and even get into the shot yourself.

1. In the Camera app, tap .

2. Do any of the following:

• To set the timer for 3 seconds, tap .

• To set the timer for 10 seconds, tap .
3. Tap .

To turn off the timer, in the upper-left corner of the screen, tap or .

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Peek at the last picture or video that you took

You can peek at the last picture that you took or the video that you recorded to see if you captured what you wanted.

1. Touch and hold the thumbnail at the bottom of the screen.

2. Slide your finger up to expand the thumbnail.
• To return to the Camera app, lift your finger from the screen.
• To delete the picture or video, slide your finger to the right onto . When you reach the icon, remove your finger
and tap Cancel or Delete.
• To share the picture or video, slide your finger to the right onto . When you reach the icon, remove your finger
and tap Cancel or select a method of sharing.

Record a video
Tip: To make sure that your recorded video looks the best when played on devices other than your BlackBerry device, such
as a computer screen, make sure that you hold the camera in landscape view to record the video.

1. In the Camera app, tap .

2. Do any of the following:
• To zoom out or zoom in, slide your fingers together or apart on the screen.
• To turn on the flash, tap .
• To take a picture while recording a video, tap .

To stop recording, tap .

Set the video size

You can set the video size for the rear-facing camera on your BlackBerry device, allowing you to take videos in different
conditions. For example, you can set the camera to record 720p at 60 fps to capture fast-moving objects.

1. In the Camera app, tap > Settings.

2. Tap the Video Size (Rear Camera) drop-down list.
3. Tap an option.

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Take a panoramic picture

The panoramic feature on your BlackBerry device takes multiple pictures and seamlessly combines them into one picture.
This shooting mode works well when you're trying to capture a breath-taking vista or a large group of people.
Note: Panorama mode can't be used with Burst or Time Shift mode.

1. To turn on Panorama mode, in the Camera app, tap > .

2. To take a panoramic picture, tap and pan in the direction of the image that you want to capture.
3. Slowly move your device until the solid box on the screen fills the box outline.
4. Keep moving your device until you have captured as much of the image as you like.
5. Tap .

Important: When taking a panoramic picture, don't move your device too quickly when panning and keep your device
steady. A lot of movement will result in a low-quality panoramic picture.

Take a picture while recording a video

Using the Camera on your BlackBerry device, you can capture a still picture while recording a video at the same time. You
can take as many pictures as you like, without interrupting the video. Now you can capture the same event in two ways!

1. In the Camera app, tap .

2. While the video is recording, tap .

Using Time Shift mode

Time Shift mode lets you take a bunch of pictures at once so that you can pick the best one of the set. Did someone blink in
every shot, or cough just as you took the picture? You can fix that by swapping in different expressions for any person until
everybody is picture perfect. You can also save the Time Shift pictures you take and edit them later.

Take the best picture possible using Time Shift mode

1. In the Camera app, tap > .
2. To take the picture, tap . Hold the camera steady until the picture appears.
3. Do one of the following:

• Move the slider at the bottom of the screen backwards and forwards until you find the best picture. Tap .
• To edit the picture later, tap .

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• To delete the picture, tap .

Replace a person's expression using Time Shift mode

1. In the Camera app, tap > .
2. To take a picture, tap . Hold the camera steady until the picture appears.
3. Drag the slider at the bottom of the screen backwards and forwards until you find the best picture.
4. Tap a recognised face.
5. Use the dial to browse the available expressions.
6. Tap anywhere on the screen.
7. Tap .

Edit Time Shift pictures later

When you take pictures using Time Shift mode, you can save the picture to edit later.

Tip: The Time Shift icon ( ) appears on the thumbnails of the pictures taken with Time Shift mode that you saved to edit
later.

1. In the Pictures app, on the Date screen, tap a Time Shift picture.
2. Tap .
3. Drag the slider at the bottom of the screen backwards and forwards until you find the best picture.
4. Tap a recognised face.
5. Use the dial to browse the available expressions.
6. Tap anywhere on the screen.
7. Tap .

Change the capture settings

In the Camera app on your BlackBerry device, you can change the scene mode, the shooting mode, choose whether you
use your flash, switch between the front camera and rear camera, change the ratio and more.

1. Tap .
2. Tap the setting that you want to change.

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Shooting modes
Shooting modes change the way that the camera takes pictures and records videos. For example, you can use Burst mode
to take multiple pictures quickly.

Icon Description

Normal
This mode is available for the camera and the video camera. Normal mode simulates a
regular camera or video camera and allows you to take a single picture or video at one
time.

Burst
This mode is available for the camera. Burst mode allows you to take multiple pictures
quickly. This is a good shooting mode to use when taking pictures of fast-moving scenes
or subjects.

HDR
This mode, also known as High Dynamic Range mode, is available for the camera. HDR
mode combines multiple pictures together and can capture the contrast between the
light and dark areas of a scene.

Time Shift
This mode is available for the camera. Time Shift mode allows you to take a bunch of
pictures at once so that you can pick the best one of the set.

Panorama
This mode is available for the camera. Panorama mode works well for vistas and
seamlessly combines multiple images into one photo.

Timer
This mode is available for the camera. Timer mode adds a 3-second or 10-second delay
before the camera takes the picture.

Scene modes
Scene modes are designed to improve the quality of the picture or video by changing settings, such as contrast, brightness
and so on.

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Icon Description

Auto
This mode is the most common mode and is available for the camera, video camera and
Time Shift mode. Use Auto mode to capture a wide variety of everyday scenes.

Action
This mode is available for the camera and Time Shift mode. Action mode can help to
take pictures of fast-moving objects. Try this mode when capturing pictures of sports or
children.

Whiteboard
This mode is available for the camera and Time Shift mode. Whiteboard mode can help
to take pictures of whiteboards by improving the contrast between the whiteboard and
any writing on the board.

Night
This mode is available for the camera, video camera and Time Shift mode. Night mode is
useful when taking pictures and videos in areas with low light.

Beach or Snow
This mode is available for the camera, video camera and Time Shift mode. Beach or
Snow mode can help to compensate for the light levels of the bright sand or snow in a
picture or video.

Turn off the Auto Suggest feature

The Auto Suggest feature on your BlackBerry device analyses the conditions present when you're taking a picture and
suggests the scene or mode best suited to those conditions. The Auto Suggest feature is designed to help you select the
right scene or mode to take great pictures. By default, the Auto Suggest feature is turned on, but to stop receiving
suggestions, you can turn the feature off.

1. In the Camera app, tap > Settings.

2. Turn off the Auto Suggest switch.

Changing the camera settings

You can change your camera settings, such as turning on grid lines, setting where you want to save your pictures and
videos to, and more.

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Save media files to your built-in media storage

By default, your BlackBerry device is set to save your media files to a media card, if there is one present. You can change
the settings to save your media files to the built-in media storage on your device.

1. In the Camera app, tap > Settings.

2. Turn off the Save on Media Card switch.

Save your original picture along with the HDR version

When you take pictures in HDR mode, multiple pictures are combined together to capture the contrast between the light
and dark areas of a scene.

1. In the Camera app, tap > Settings.

2. Turn on the Save Original switch.

Turn off Video Stabilisation

Video Stabilisation is designed to reduce the effect of camera shake when you're recording videos on your BlackBerry
device. By default, this feature is turned on.

1. In the Camera app, tap > Settings.

2. Turn off the Video Stabilisation switch.

Geotag your pictures

When you geotag the pictures you take with your BlackBerry device, you add your GPS location to your pictures. Adding
this information allows your device to generate automatic stories that are organised by the location where you took the
pictures.
Note: The GPS information used to generate automatic stories isn't shared with anyone else.

1. In the Camera app, tap > Settings.

2. Turn on the Geotag Pictures switch.

Troubleshooting: Camera
If you are having trouble using the camera on your BlackBerry device, you can consult the troubleshooting topics included
below.

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I can't turn on the flash or use the video light

Try the following actions:

• There might not be enough battery power left to use the flash or video light. Charge your BlackBerry device and try
again.
• The flash might still be charging. Wait a moment and then try again.
• Make sure you're using the rear-facing camera.
• Make sure you aren't using Time Shift, HDR, Panorama or Burst modes. These modes don't use the flash.

I can't take a photo or record a video

Try the following:

• Delete old media files to free up storage space and try again.
• Make sure that neither the camera nor the video camera is in use by another application. Close any applications that
may be using the cameras, and try again.

I can't save pictures or videos to my media card

Try one of the following:

• Delete old media files to free up storage space and try again.
• Insert a different media card.
• In the File Manager app, browse to your media card. Make sure that the Camera folder exists and is available. If
necessary, create a new folder called Camera.
• In the File Manager app, browse to your media card. Check whether there are any other files called Camera. Delete or
move any other files called Camera to a different folder.

I can't take a panoramic picture that isn't blurry

Try any of the following:

• If your panoramic pictures are turning out blurry, try slowing down when you pan your BlackBerry device from one side
to the other. Stop moving your device when the boxes on the screen are aligned.
• Panoramic mode works best when used to take pictures of scenery with a lot of visual details in the background.
Panoramic mode doesn't work well on monochrome scenes or backgrounds, like white walls.

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Pictures
You can use the Pictures app to organise the pictures you take with and add to your BlackBerry device. You can also edit,
share and display your pictures. Automatically generated stories compile your pictures and videos based on location, the
date taken and items that you added to the Favourites screen.

Pictures icons
Icon Description

View all of your pictures organised by the date that you took the pictures or added the
pictures to your BlackBerry device.

View your picture albums.

View the pictures that you added to the Favourites screen.

Watch stories that your device automatically generates on the Date screen.

View your pictures displayed in a slideshow.

Start the Camera app and take pictures or record videos.

View your pictures on a map, organised by the location where the pictures were taken.

View the pictures that you took using the Camera app in your work space.

Zoom in or out on a picture

With a picture open on the screen, do one of the following:
• To zoom in, double-tap the area of the picture that you want to zoom in on.
• To zoom out, double-tap the picture.
• To zoom in or out manually, slide your fingers together or apart.

Pan around a picture

1. Zoom in on a picture.

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2. Drag your finger around the screen.

Editing pictures
Use the picture editor to turn a picture into a masterpiece! The picture editor offers many tools to enhance your pictures, as
well as adding unique touches to make your pictures stand out from the rest. You can also use the picture editor to reduce
red-eye, increase the contrast of your picture, make it look like a cartoon, and much more.
Tip: When you edit a picture, to see more editing options, swipe on the visible themes.

Crop or rotate a picture

Using the picture editor, you can enhance the pictures that you take by rotating, cropping, flipping or changing the size of
the picture.

1. In the Pictures app, touch and hold the picture that you want to change.
2. Tap > .
3. Tap an editing option.
4. When you've finished editing your picture, do one of the following:
• To save your changes, tap Save.
• To discard your changes, tap > .

Tip: If you select an editing option and don't like the results, to quickly discard the changes, tap the editing option a second
time.

Enhance a picture
The picture editor can help you tweak the pictures you take and improve qualities like the brightness, saturation,
sharpness, red-eye and more.

1. In the Pictures app, touch and hold the picture that you want to change.
2. Tap > .
3. Tap an editing option.
4. When you've finished editing your picture, do one of the following:
• To save your changes, tap Save.
• To discard your changes, tap > .

Tip: If you select an editing option and don't like the results, to quickly discard the changes, tap the editing option a second
time.

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Add a filter to a picture

Use the filters in the picture editor to add a fun finishing touch to your pictures. You can add filters such as antique, sepia,
60s, cartoon, sketch and more.

1. In the Pictures app, touch and hold the picture that you want to change.
2. Tap > .
3. Tap an editing option.
4. When you've finished editing your picture, do one of the following:
• To save your changes, tap Save.
• To discard your changes, tap > .

Tip: If you select an editing option and don't like the results, to quickly discard the changes, tap the editing option a second
time.

Add a frame to a picture

Use the picture editor to add frames to your pictures. Options include aging the picture, adding a film strip border and
making your picture look like it's on an old TV.

1. In the Pictures app, touch and hold the picture that you want to change.
2. Tap > .
3. Tap an editing option.
4. When you've finished editing your picture, do one of the following:
• To save your changes, tap Save.
• To discard your changes, tap > .

Tip: If you select an editing option and don't like the results, to quickly discard the changes, tap the editing option a second
time.

About automatic stories

Your BlackBerry device combines the pictures and videos that you take into automatically generated stories. Pictures and
videos are selected by the date taken and location, as well as whether they are favourite pictures and videos. Automatic
stories are a fun and easy way to highlight your pictures and videos and show them off to friends and family.

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Change the settings for automatic stories

You can change the settings to improve the automatic stories that your BlackBerry device generates. Turning on
geotagging and adding your home address helps your device group pictures and videos together in a logical way. For
example, when you turn on geotagging, your device can generate stories based on where pictures and videos were taken.

1. In the Pictures app, swipe down from the top of the screen. Tap .
2. Do any of the following:
• To add geotags to your pictures, tap Turn On Geotagging. Turn on the Geotag Pictures switch.
• To add your home address, tap . Under My Places, tap Set Home Address. Tap an address.
• To set your home radius, in the Home Radius field, enter a distance.

Edit an automatic story

Using BlackBerry Story Maker, you can tweak stories automatically generated by your BlackBerry device.

1. In the Pictures app, tap > .

2. Tap .
3. Tap .
4. Do one of the following:

• To tweak the story, tap . When you've finished making your changes, tap Done.
• To change the media, tap . When you're done making your changes, tap Save.

Turn off automatic stories

By default, on your BlackBerry device, the automatic stories feature is turned on.

1. In the Pictures app, swipe down from the top of the screen. Tap .
2. Turn off the Automatic Stories switch.

Add a picture to BlackBerry Story Maker

From the Pictures app on your BlackBerry device, you can add a picture to an existing story or a new story in BlackBerry
Story Maker.

1. In the Pictures app, touch and hold the picture that you want to use.
2. Tap .

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3. Do one of the following:

• Tap an existing story.
• Tap Create New Story.
4. If necessary, edit the story.

Tip: You can add multiple pictures to a story at the same time by tapping > . Tap the pictures that you want to use.
Tap .

Hide a picture from view

If you have pictures on your BlackBerry device that you don't want people to see, you can hide those pictures from view.

1. In the Pictures app, tap the picture that you want to hide from view.
2. Tap > .
Note: The picture is now marked to be hidden and is visible until you select to hide it.
3. To hide the picture that you marked to hide, in the Pictures app, drag down from the top of the screen.
4. Tap .
5. To display the picture again, in the Pictures app, drag down from the top of the screen.
6. Tap .

Note: To stop marking a picture as hidden, tap a picture that you had previously marked to be hidden. Tap > .

View your pictures on a map

On the Map screen in the Pictures app, you can view the locations of the pictures you take. This feature makes it easy to
view all of the pictures that you took in a specific location without having to sort through picture folders.

Note: When you are viewing your pictures on a map, the icon represents all of the pictures taken in a location. If the
map is zoomed out, the icon represents a wide area. For example, if the map is zoomed out to the whole world, the one icon
represents all of the pictures taken in Canada.

1. In the Pictures app, tap > .

2. Find the location on the map that you want to view pictures for. On the map, do any of the following:
• To pan the map, drag your finger on the screen in any direction.
• To zoom in on the map, double-tap the area of the map that you want to zoom in on.
• To zoom out on the map, double-tap the map.
3. To view pictures, do one of the following:

• To view all of the pictures taken in a specific location, on the map, tap .

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• To view all of the pictures taken in the visible area of the map on the screen, tap .
• To search for a location to move the map view to, tap > . In the search field, enter an address or
descriptive word, such as "coffee" or "hospital." Tap a search result.

Share a picture
You can use the Pictures app on your BlackBerry device to capture your special moments and share them with friends and
family. You can also share your pictures with contacts, meeting participants, Twitter followers and others.

1. In the Pictures app, touch and hold the picture that you want to share.
2. Tap .
3. To edit the picture before you share it, tap .
4. Edit the picture and tap Save.
5. Select the method that you want to use to share the picture.

Tip: You can share multiple pictures at the same time by tapping > . Tap the pictures that you want to share. Tap
.

Take a screenshot of your device

1. To take a screen capture of your BlackBerry device, press the Volume Up key and the Volume Down key at the same
time.
2. To view your screen shot, do one of the following:

• In the Pictures app, tap > .

• If you have BlackBerry Balance on your device, switch to your work space. In the Pictures app, tap > .

Organising your pictures and albums

In the Pictures app on your BlackBerry device, you can create albums to organise your pictures.

Create a picture album

You can use albums to organise your pictures based on events, people, dates or any other category that you can think of.

1. In the Pictures app, touch and hold a picture.

2. Tap .
3. Tap .

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4. In the Location drop-down list, tap the location that you want to save the album to.
5. If necessary, in the Enter album name field, enter a name for the album.
6. Tap Move.

Set how pictures are organised in albums

1. In the Pictures app, swipe down from the top of the screen. Tap .
2. In the Sort items in Albums drop-down list, tap Oldest To Newest or Newest To Oldest.

Move a picture to a different album

1. In the Pictures app, touch and hold the picture that you want to move.
2. Tap .
3. Do one of the following:
• Tap the folder that you want to move the picture into.
• To create an album, tap . Select the location that you want to save the album to. Enter a name for the album.
4. Tap Move.

Rename a picture
1. In the Pictures app, touch and hold a picture.
2. Tap .
3. In the Name field, enter a new name for the picture.

Rename or delete an album

1. On the home screen of your BlackBerry device, tap .
2. Touch and hold a folder.
3. Do one of the following:

• To rename the folder, tap .

• To delete the folder, tap .

Add a picture to the Favourites screen

Add pictures to the Favourites screen so that you can quickly access them. Pictures added to the Favourites screen are
also used in the automatic stories that your BlackBerry device generates.

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1. In the Pictures app, touch and hold a picture.

2. Tap .

Tip: You can add multiple pictures to the Favourites screen at the same time by tapping > . Tap the pictures that
you want to add. Tap .

To delete a picture from the Favourites screen, in the Pictures app, tap > . Touch and hold a picture. Tap .

Supported picture file extensions

Your BlackBerry device is designed to support the following image file formats.

• BMP
• JPG
• GIF
• PNG
• TIF
• WBMP

For information about media file extensions and codecs for your device, visit www.blackberry.com/docs/smartphones and
click Smartphones > BlackBerry Smartphones > Supported Media.

Music
You can use the Music app on your BlackBerry device to play and organise your music and create playlists.

Music icons
The FM Radio may not be available depending on your BlackBerry device model.

Icon Description

View all of your music organised alphabetically and by artist, album, and genre.

View all of your music, organised alphabetically.

View all of your playlists, including playlists generated by your BlackBerry device. These
automatic playlists include the music you last played, recently added music, and music
organised by year and decade.

View all of the songs that you have added to the Favourites screen.

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Icon Description

Play a song or play all of your music.

Shuffle your music. To stop shuffling your music, tap the Shuffle icon again.

Repeat the song currently playing or repeat all. To stop repeating, tap the Repeat icon
again.

Listen to the FM Radio.

Playing your music

Play, pause or skip a song
You can play music on any of the screens in the Music app on your BlackBerry device. The music currently playing appears
at the top of the screen and you can tap the banner to access the music player controls.

1. In the Music app, tap a song, an album or a playlist.

2. To view the music player controls, tap anywhere on the screen.

• To play a song, tap .

• To pause a song, tap .
• To skip to the previous song, tap .
• To skip to the next song, tap .

Change the volume of your music

1. In the Music app, tap a song, an album or a playlist.
2. If the music player controls aren't visible on the screen, tap the screen.
3. When the music player controls are visible, tap the screen.
4. Slide your finger on the volume slider to turn up or turn down the music volume.

View your music

1. In the Music app, tap a song, an album or a playlist.
2. If the music player controls aren't visible on the screen, tap the screen.
3. To see your music list, tap the screen.
4. To view the album details for any of the songs listed, touch and hold a song. Tap .

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Creating playlists and organising your music

In the Music app, on the Playlists screen, you can create and listen to your own playlists or play the collections of songs that
your BlackBerry device gathers for you. In each playlist and collection, you can see which artists and albums are featured.

Create a playlist
1. In the Music app, tap > .
2. Tap Create a Playlist.
3. Do any of the following:

• To add songs individually to your playlist, beside the songs that you want to add, tap .
• To add all of the songs by an artist, tap Artists. Beside the artist that you want to add, tap .
• To add albums to your playlist, tap Albums. Beside the albums that you want to add, tap .
4. Tap Done.
5. To name your playlist, tap in the text field at the top of the screen and enter a name.
6. Tap .

Add the music that's currently playing to a playlist

When a song or an album is playing, do one of the following:

• To add the song to a playlist, tap the screen. Tap > .

• To add the album to a playlist, touch and hold the album name. Tap .

Edit or rename a playlist

1. In the Music app, tap > .
2. Tap a playlist > .

• To change the name of the playlist, in the text field at the top of the screen, enter a new name.
• To add music to the playlist, tap . Beside the song, artist or album that you want to add, tap .
• To delete a song from the playlist, beside the song that you want to delete, tap .
• To change the song order in the playlist, drag the song to where you want it to go in the playlist.
3. Tap .

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Add a song to the Favourites screen

1. In the Music app, touch and hold a song.
2. Tap .
3. To view the songs that you added to the Favourites screen, in the Music app, tap > .

To remove a song from the Favourites screen, touch and hold a song. Tap .

Set a song as your ring tone

1. In the Music app, touch and hold a song.
2. Tap .

Turn on the equaliser in the Music app

The equaliser feature in the Music app on your BlackBerry device is designed to improve the sound quality of the music
you're listening to. Options include bass, treble, airplane, jazz, rock, spoken word and more.
Note: When the equaliser is turned on, the sound settings apply to all of the music that you listen to, not just the song that
was playing when you turned it on.

1. In the Music app, tap a song, an album or a playlist.

2. Tap > .
3. Tap an option.
4. Tap Done.

To turn off the equaliser, when a song is playing, tap the screen. Tap > . Tap Off.

Set the audio in the Music app

You can set whether your music plays on the speaker, headset or handset on your BlackBerry device.

1. In the Music app, tap a song.

2. Tap > .
3. Tap an audio option.

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View song properties

In the Music app, you can view the properties for a song, including the file type, size, location and more.

In the Music app, when a song is playing, tap > .

Turn on Music Shortcuts

If you want to control your music faster and easier, you can set the volume keys to quickly skip songs in the Music app on
your BlackBerry device.

1. On the home screen, swipe down from the top of the screen.
2. Tap Settings > Main Volume.
3. Turn on the Music Shortcuts switch.
4. In the Music app, to skip songs, press and hold the Volume Up key or Volume Down key.

Play your last music selection

If you set up a great music list and then you close the Music app or start listening to a new album, you can still listen to the
music list even if you didn't save it.

1. In the Music app, tap > .

2. Under Collections, tap Last Played.

To save the music list as a playlist, tap > .

Troubleshooting: Music
I can't open a media file
Make sure that the file is in a format that your BlackBerry device supports.

Videos
You can use the Videos app on your BlackBerry device to play, edit, organise and display your videos.

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Videos icons
Icon Description

View all of your videos organised by the date that they were recorded.

View your videos organised into albums.

View all of the videos that you added to the Favourites screen.

This icon appears in the corner of the thumbnails of the videos that you haven't watched
yet.

Change the video size while a video is playing.

Start the camera and record videos or take pictures.

Play or pause a video

1. In the Videos app, tap a video.
2. To show the video controls, tap the screen.
3. Tap or .

Editing videos
Using the video editor on your BlackBerry device to edit and improve the videos that you record. For example, you can crop
and change the length of your video, as well as enhance the brightness, colour, volume and more.
Tip: When you edit a video, to see more editing options, swipe on the visible themes.

Rotate a video
1. In the Videos app, touch and hold the video that you want to rotate.
2. Tap > .
3. Tap an editing option.
4. When you've finished rotating your video, do one of the following:
• To save your changes, tap Save.

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• To discard your changes, tap > .

Change the length of a video

1. In the Videos app, touch and hold the video that you want to change.
2. Tap > .
3. Touch and hold the paddle icons and slide your finger until your video is the length that you want. The section of video
that plays for the length of time between the paddle icons is the length of the revised video.
4. When you've finished changing the length of the video, do one of the following:
• To save your changes, tap Save.
• To discard your changes, tap > .

Enhance a video
You can use the video editor on your BlackBerry device to improve the quality of your videos by changing the brightness,
contrast, saturation and more.

1. In the Videos app, touch and hold the video that you want to change.
2. Tap > .
3. Tap an editing option.
4. If necessary, move the slider to achieve the effect that you want.
5. When you've finished editing your video, do one of the following:
• To save your changes, tap Save.
• To discard your changes, tap > .

Tip: If you select an editing option and don't like the results, to quickly discard the changes, tap the editing option a second
time.

Add slow motion to a video

1. In the Videos app, touch and hold the video that you want to change.
2. Tap > .
3. Tap .
4. Touch and hold the paddle icons and slide your finger until the section of the video that you want to slow down is in
between the paddle icons.
5. When you've finished editing the video, do one of the following:
• To save your changes, tap Save.

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• To discard your changes, tap > .

Add filters to a video

You can use the video editor on your BlackBerry device to add filters to your video to change the appearance. Some options
include black and white, vintage and aged filters.

1. In the Videos app, touch and hold the video that you want to change.
2. Tap > .
3. Tap a filter.
4. When you've finished editing your video, do one of the following:
• To save your changes, tap Save.
• To discard your changes, tap > .

Tip: If you select an editing option and don't like the results, to quickly discard the changes, tap the editing option a second
time.

Add a video to BlackBerry Story Maker

From the Videos app on your BlackBerry device, you can add a video to an existing story or a new story in BlackBerry Story
Maker.

1. In the Videos app, touch and hold the video that you want to use.
2. Tap .
3. Do one of the following:
• Tap an existing story.
• Tap Create New Story.
4. If necessary, edit the story.

Tip: You can add multiple videos to a story at the same time by tapping > . Tap the videos that you want to use.
Tap .

Organising your videos and albums

In the Videos app on your BlackBerry device, you can create albums to organise your videos.

Create a video album

You can use albums to organise your videos based on events, people, dates or any other category that you can think of.

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1. In the Videos app, touch and hold a video.

2. Tap .
3. Tap .
4. In the Location drop-down list, tap the location that you want to save the album to.
5. If necessary, in the Enter album name field, enter a name for the album.
6. Tap Move.

Move a video to a different album

1. In the Videos app, touch and hold the video that you want to move.
2. Tap .
3. Do one of the following:
• Tap the album that you want to move the video into.
• To create an album, tap . Select the location that you want to save the album to. Enter a name for the album.
4. Tap Move.

Rename a video
1. In the Videos app, touch and hold a video.
2. Tap .
3. In the Name field, enter a new name for the video.

Add a video to the Favourites screen

You can add videos to the Favourites screen so that you can quickly access them. Videos added to the Favourites screen
are also used in the automatic stories generated by your BlackBerry device.

1. In the Videos app, touch and hold a video.

2. Tap .

To delete a video from the Favourites screen, in the Videos app, tap > . Touch and hold a video. Tap .

Repeat videos
If you want your videos to play in a continuous loop, you can turn on the repeat function in the Videos app. When this
feature is turned on, all of the videos that you watch play in a continuous loop, not just the video that was playing when you
turned on repeat.

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1. When a video is playing, tap the screen.

2. Tap > .

To turn off the repeat feature, when a video is playing, tap the screen. Tap > .

Turn on the equaliser in videos

You can use the equaliser feature in the Videos app to improve the sound quality of your videos based on preset conditions.
Options include bass, treble, airplane and more. When the equaliser is turned on, the sound settings apply to all of the
videos that you watch, not just the video that was playing when you turned on the equaliser.

1. When a video is playing, tap the screen.

2. Tap > .
3. Tap an option.
4. Tap Done.

To turn off the equaliser, when a video is playing, tap the screen. Tap > . Tap Off.

About BlackBerry Story Maker

You can use BlackBerry Story Maker to make stories using pictures and videos that are saved on your BlackBerry device.
You can customise your stories by adding music, filters and more. BlackBerry Story Maker provides a fun and unique way
to present your pictures and videos in a format that's similar to a movie.

Create a story using BlackBerry Story Maker

1. Tap Create New Story.
2. Tap the pictures and videos that you want to include in your story. Tap Next.
3. Select the song for your story's soundtrack. Tap Next.
4. Enter the titles and credits that you want to appear in your story. Tap Done.
5. Tap a theme.
6. To preview the story that you created, tap the story.

Tip: If you chose an album to select pictures and videos from, you can tap to go back and add pictures and videos from
another album.

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Editing stories in BlackBerry Story Maker

You can edit your stories using options such as themes, reordering media, changing titles and more. There is no limit to the
number of times that you can change a story.

Add to or delete media from an existing story

1. In BlackBerry Story Maker, tap a story.
2. While the story is playing, tap the screen.
3. Tap .

Tip: To sort your media to make it easier to search, tap , or .

4. To delete a picture or video from the story, tap the thumbnail of an item.
5. To add a picture or video to the story, tap the thumbnail of an item.
6. Tap Done.

Tip: Check marks and a blue tint appear on the thumbnails of the media currently included in the story.

Change the order in which media appears in a story

1. In BlackBerry Story Maker, tap a story.
2. While the story is playing, tap the screen.
3. Tap .
4. Touch and hold the thumbnail of the picture or video that you want to move and drag it to where you want it to go.
5. Tap Done.

Edit the media used in a story

You can change the way individual pictures and videos appear in stories in BlackBerry Story Maker.

1. In BlackBerry Story Maker, tap a story.

2. While the story is playing, tap the screen.
3. Tap .
4. Tap the picture or video that you want to edit.
5. Tap .
6. Make your changes. Tap Save.
7. Tap Done.

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Change the music or titles in a story

1. In BlackBerry Story Maker, tap a story.
2. While the story is playing, tap the screen.
3. Do one of the following:

• To change the music, tap > .

• To change the titles, tap > .
4. When you've finished making your changes, tap Done.

Change the theme in a story

1. In BlackBerry Story Maker, tap a story.
2. While the story is playing, tap the screen.
3. Tap a theme.

Tip: To see more themes that might be available off-screen, try swiping left or right on the visible themes.

Delete a story in BlackBerry Story Maker

1. In BlackBerry Story Maker, touch and hold a story.
2. Tap .

Save a story in BlackBerry Story Maker

When you save the stories that you create in BlackBerry Story Maker, you can send, share, or move the stories. If you don't
save your story, it can only be played in BlackBerry Story Maker.

1. In BlackBerry Story Maker, tap an existing story or create a new one.

2. While the story is playing, tap the screen.
3. Tap > .

Note: Depending on the length of your story, it may take a few moments to save. While your story is saving, you can close
BlackBerry Story Maker without interrupting the saving process.

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Change your BlackBerry Story Maker settings

1. In BlackBerry Story Maker, swipe down from the top of the screen.
2. Tap .

• To change the resolution that stories are saved in, turn on or turn off the Save in 1080p Resolution switch.
• To change the location where stories are saved to, turn on or turn off the Save to Media Card switch.

Change your story settings

1. In BlackBerry Story Maker, tap a story.
2. While the story is playing, tap the screen.
3. Tap > .
4. Do any of the following:
• To remove titles and credits from your stories, turn off the Titles and Credits switch.
• To remove collages from your stories, turn off the Arrange Pictures in Collages switch.
• To arrange pictures and videos in chronological order, turn off the Automatically Reorder Media switch.
• To keep videos the length that you recorded them, turn off the Automatically Trim Videos switch.
• To automatically adjust the length of stories to match the music you choose, turn on the Adjust Length of Story to
Music switch.

Note: If a switch is unavailable, it means that the theme currently used in your story doesn't support that setting or that the
story doesn't contain any media affected by that setting. For example, if your story contains only videos, the Arrange
Pictures in Collages switch is unavailable.

Media sharing
You can use your BlackBerry device to share your media files in a variety of ways, including using Play on and DLNA
Certified devices.

About sharing media

You can wirelessly share the media files on your BlackBerry device with supported DLNA Certified devices, such as
computers, TVs or other home entertainment equipment. You can share your media files wirelessly using one of the
following methods:

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• Play on: In the Music, Pictures and Video apps, use the Play on feature to automatically play or view a file on a selected
DLNA Certified device.
• Media Sharing: In the Media Sharing settings, if you select a DLNA Certified device to share media files with, the device
that you select will be able to wirelessly access your media files.
Tip: For more information about DLNA Certified devices, visit www.dlna.org.

Play or view your media file on a DLNA Certified device

Your DLNA Certified device must be a Digital Media Renderer.
You can wirelessly play or view media files saved on your BlackBerry device on supported DLNA Certified devices, such as
computers, TVs or other home entertainment equipment. Pictures and videos can also be viewed on supported HDMI
displays and Wi-Fi CERTIFIED Miracast devices.
Tip: To find out whether the device that you're trying to play or view a media file on is DLNA Certified, or for more
information about DLNA Certified devices, visit www.dlna.org.

1. Open a media file.

2. Tap .
3. Tap .
4. Select a device to play or view the media file on.

To play or view other media files while still connected to the DLNA Certified device, tap and select a media file.

To stop playing or viewing the media file on the DLNA Certified device, tap .

Share your media files with DLNA Certified devices

• Your DLNA Certified device must be a Digital Media Player.
• Your BlackBerry device must be connected to the same Wi-Fi network as the device that you want to share the media
files with.

You can use the Media Sharing options in your device settings to allow DLNA Certified devices to wirelessly access your
media files.
To find out whether the device that you're trying to play or view a media file on is DLNA Certified, or for more information
about DLNA Certified devices, visit www.dlna.org.

1. On the home screen, swipe down from the top of the screen.
2. Tap Settings > Media Sharing.

• To share your media files, turn on sharing for each type of media file that you want to share.
• To grant access to devices so that they can access your media files, tap Devices. Select the tickbox beside each
device that you want to grant access to.

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Settings
Customise your device settings
Your BlackBerry device is designed to provide you with extensive customisation and control. You can take it out of the box
and get started, but you can also tailor and optimise your device for your needs. Get acquainted with the options and
discover more about what your device can do.
1. On the home screen, swipe down from the top of the screen.
2. Tap Settings.
3. Tap the item that you want to customise.

Tip: To customise the order of items in the Settings list, swipe down from the top of the screen. Tap Settings. In the
Settings list, swipe down from the top of the screen. Tap . Touch and hold beside the item you want to move. Drag
the item to a different location and release your finger. When you are finished, swipe down from the top of the screen and
tap Done.

Customise your Quick Settings

The settings menu that you access by swiping down from the top of the screen is designed to show the settings you use
most often. You can choose which settings appear, as well as their positions, so that you can quickly get to the settings that
are most important to you. Quickly put your BlackBerry device into airplane mode or bedside mode, turn off your alarm or
turn on the torch!

1. On the home screen, swipe down from the top of the screen.
2. Tap Settings > Quick Settings.

• To add or remove items from your quick settings, select or clear the tickboxes.
• To change the position of items in your quick settings, tap . Touch and hold the item that you want to move.
Drag the item to a different location and release your finger. Tap Save.
If you have many quick settings items, you can swipe right or left to see them all.

Tip: You can access your Quick Settings within any app when you swipe down from the top of the screen with two fingers.
Related information
Show the menus,29

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Overview of device settings

Item Description

• Turn off all wireless connections.

Flight Mode

• Set your USB connections, including USB Mass

Storage Mode, Charge Only Mode and a manual IP
Networks and Connections address.
• Access airplane mode to turn off all your connections.
• Set up connections to the mobile network, Wi-Fi
network, Bluetooth enabled devices, NFC, mobile
hotspot and Internet tethering.

• Turn on vibrate mode.

• Turn off Instant Previews and LED notifications.
Notifications • Customise audio and visual notifications for specific
apps.

• Adjust the overall volume on your device.

• Assign shortcuts for the volume keys.
Main Volume • Turn on audio boost for use with your headphones.

• Add or change social networking and email accounts.

• Access advanced setup options such as IMAP and
Accounts POP.

• Manage email settings and messages.

• Manage text messaging settings.
BlackBerry Hub • View recent or blocked contacts.

• Access settings you use frequently.

• Access these settings at any time when you swipe
Quick Settings down from the top of the screen with two fingers.

• Assign an action or a speed dial number to a specific

key.
Shortcuts and Speed Dial

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Item Description

• Receive a notification when you approach your

monthly data limit.
Data management • See your data usage stats.
• Adjust or access mobile data settings.

• Select a wallpaper.
• Change your font.
Display • Adjust the screen brightness.
• Customise screen locking.

• Turn on or turn off the option to enter Battery Saving

Mode automatically.
Battery Saving Mode • Customise settings for extending battery life when
Battery Saving Mode is turned on.

• Turn on or turn off text prediction, word substitution

and spell check.
Language and Input • Change the language, region and measurement
system.
• Mute BlackBerry Keyboard sounds.

• Set options for device search, voice feedback and

voice interactions.
BlackBerry Assistant

• Create or change a work space password.

• Delete only your work space and data from your device
BlackBerry Balance (if available) and leave your personal data intact.

• Turn on connections to BlackBerry Blend and

BlackBerry Link.
Device Connections • Set up remote access to a computer for sharing
documents and synchronising media.

• View your current BlackBerry ID information.

• Sign in to your BlackBerry ID.
BlackBerry ID • Change your BlackBerry ID password.

• Turn on BlackBerry Protect to help secure and locate

your device if it's lost or stolen.
BlackBerry Protect (if available)

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Item Description

• Set up your device to use a smart card.

• Create a device password.
Security and Privacy • Encrypt your device data.
• Delete your device data.
• Change permissions for downloaded apps.
• Create a SIM card PIN.

• Change the default app used to open a specific file

type.
App Manager • Monitor apps that are using your device's memory.

• Connect to a device to wirelessly share media content.

Media Sharing (if available)

• Change the time zone, time and date.

Date and Time

• View the current software version running on your

device.
Software Updates • Check for software updates.

• View available storage space on your device and media

card.
Storage and Access • Set up access to the files stored on your device,
including USB connections, Wi-Fi file sharing and
password protection for sharing files.
• Format your media card and delete data from your
media card.

• Choose whether apps can use your location

information.
Location Services • Clear recent searches that you entered in the Maps
application.

• Turn on or turn off specific gestures that allow you to

perform simple tasks more quickly.
Advanced Interaction

• Add payment accounts.

• Set preferred payment methods.

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Item Description

Payment Options

• Use BlackBerry Screen Reader.

• Turn on Magnify Mode and Reverse Contrast.
Accessibility • Change settings for closed captioning, screen
brightness, font size, hearing aid compatibility and
TTY.

• Find general information about your device, such as

hardware information, network details and storage
About space capacity.
• Identify your device PIN, software version and model.
• View your phone number and the name of your service
provider.
• View or change the name for your device that appears
if another device detects it over a Bluetooth
connection or wireless connection.

Update your device software

Software updates may not be available to you, depending on your region and service provider.
You should regularly create and save a device backup file on your computer, especially before you update any device
software. Maintaining a current backup file on your computer may allow you to recover device data if your BlackBerry
device is lost, stolen or corrupted.
Note: If you have pictures, videos and other data saved to your device storage space, save it to your media card or create a
device backup file on your computer to make sure that you don't lose the data.

1. On the home screen, swipe down from the top of the screen.
2. Tap Settings > Software Updates.
3. Tap Check for Updates.

You can also update your device software using BlackBerry Link. For more information, see the Help documentation for
BlackBerry Link.

Turn on automatic updates for your device software

When a software update for your BlackBerry device is available and your device is connected to a Wi-Fi network, software
updates are automatically downloaded and installed on your device. When this feature is turned on, you aren't notified
when an update starts installing, but you may be asked to restart your device to complete the installation.

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1. On the home screen, swipe down from the top of the screen.
2. Tap Settings > Software Updates.
3. Tap .
4. Turn on the Automatically download and install Software Updates switch.

Restore your device to its factory default settings using

BlackBerry Link
If you restore your BlackBerry 10 device to its default settings, BlackBerry Link deletes all of the data and third-party
applications from your device. Any IT policies that are applied to your device are also deleted. After you restore your device
to its default settings, you can run the setup application on your device to set up the device again.
Before you begin, you should back up your data so that you have a copy of the data on your computer.
CAUTION: You can't stop the process of restoring your device to its default settings after it starts. If you reset your device,
the process continues after the device restarts.

1. On your computer, open BlackBerry Link.

2. Connect your device to your computer using a USB cable.
3. At the side of the BlackBerry Link window, click your device.
4. Do one of the following:
• On a Windows computer, click Back Up & Restore. Click Factory Reset.
• On a Mac computer, click BlackBerry Link > Preferences. Click Reload > Reload.

Battery and power

Your BlackBerry device includes a number of features designed to help monitor your battery life and get the most out of
your device. You can learn how to extend battery life, monitor which apps are using the most battery power and charge
your device in the most efficient way.

Turn off your device

Press and hold the Power/Lock key on the top of your BlackBerry device.

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Put your device in standby mode

When you put your BlackBerry device in standby mode, the device screen backlight turns off and the screen locks.
Wireless connections and clock alarms aren't affected.

Press the Power/Lock key on the top of your device.

To wake up your device, swipe up from the bottom of the device screen.

Restart or reset your device

If your BlackBerry device is running slower than usual or not responding, turning off and turning back on your device might
help to solve the problem.

Do one of the following:

• To restart your device, press and hold the Power/Lock key on the top of your device. Tap .
• To reset your device, press and hold the Power/Lock key for ten seconds.

Charge your device

Before you start using your BlackBerry device, you should charge it because the battery that came with your device isn't
fully charged.
Charge your device using the charger provided by BlackBerry in the box that your device came in. You can also charge your
device using a USB cable connected to a computer, but charging might take longer.
CAUTION: Other chargers might not provide adequate power and might damage your device.

Hold the cable with the BlackBerry logo ( ) facing the front of the device, and connect the cable into the USB port on
your device. Plug the charger into a power outlet.

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Keeping your battery charged

Your BlackBerry device uses a lithium-ion battery. To maximise your use of this type of battery, when possible, do the
following:

• Avoid using your device while it's charging to help it charge faster.
• Charge your device often, even when the battery charge isn't low.
• Avoid charging, using or storing your device in extremely hot or cold places, such as on a vehicle dashboard.
• Avoid leaving your device turned off with a low battery power level for an extended period of time.
• If your device has a removable battery and you aren't using your device for more than a few days, partially charge the
battery. You can then remove the battery and store it in a dry place at room temperature to conserve battery power.

Battery and charging icons

The battery power level icons appear at the top of the home screen on your BlackBerry device.

Icon Description

The battery is charging.

The battery is fully charged.

The battery isn't charging because the power source isn't

providing enough power. Use the charger that came with
your BlackBerry device to charge the battery.

The battery charge is low, and your wireless connections

might turn off to conserve power. If the battery charge gets

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Icon Description

too low, your device might turn off. Save any work in
progress and charge your device.

There is a problem with the battery, and the battery might

need to be replaced. Only use a battery that is approved by
BlackBerry for your device model.

The battery isn't inserted.

Check your battery power level

1. On the home screen, swipe down from the top of the screen.
2. Tap Settings > App Manager > Device Monitor.

Tip: To quickly check the percentage of battery power remaining, from the bottom of the screen, slide your finger up to the
middle of the screen. The battery percentage appears in the upper-left corner of the screen.

Monitor the battery life, memory usage, CPU usage

and storage space on your device
You can check how much battery time and power you have remaining, how much device memory is being used and how
much storage space is available. You can also monitor which apps and services are using the most battery power, device
memory, storage space or CPU resources, and you can close or delete some apps to help save battery power or improve
the device performance.

1. On the home screen, swipe down from the top of the screen.
2. Tap Settings > App Manager > Device Monitor.
3. To monitor different types of device statistics, tap .
4. Tap a type of statistics.

Tip: On the Battery and CPU screens, you can view device and usage statistics from different time frames. To change the
time frame for the statistics on the Battery or CPU screens, at the top of the screen, tap . Tap a time frame.

View battery and usage stats for a specific app or service

1. On the home screen, swipe down from the top of the screen.
2. Tap Settings > App Manager > Device Monitor.

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3. Tap an app or service.

Close or delete apps from the Device Monitor screen

If you notice that an open app is using a lot of battery power, device memory or CPU resources, you can close it and end all
processes associated with the app. You can also delete some apps permanently from the Device Monitor screen. Some
apps must be installed and open at all times, so they can't be closed or deleted.

1. On the home screen, swipe down from the top of the screen.
2. Tap Settings > App Manager > Device Monitor.
3. Tap an app.
4. Do one of the following:

• To close the app, tap .

• To permanently delete the app, tap .

LED and battery notifications

A solid red LED can indicate that your BlackBerry device is turning on or restarting.

A flashing yellow LED can indicate that the battery power level is low and your device is charging.

A solid green LED can indicate that your device is plugged into a charger and that charging is complete.

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Using Battery Saving Mode

If your battery power level is draining, you can set up Battery Saving Mode to turn on automatically and help make your
battery last longer when you need it most! When Battery Saving Mode is turned on, your device automatically adjusts
various settings to help save battery power. If you need to save more battery power, you can also adjust additional settings.
For example, you can choose to turn off data services or location services to save more battery power.
By default, Battery Saving Mode turns on automatically when your battery power level is 20% or lower. You can also turn on
Battery Saving Mode manually at any time.

Change your Battery Saving Mode settings

You can change when Battery Saving Mode turns on automatically, and choose some of the settings that are adjusted when
Battery Saving Mode turns on.

1. On the home screen, swipe down from the top of the screen.
2. Tap Settings > Battery Saving Mode.
3. Do any of the following:
• To set the power level that your battery must reach before Battery Saving Mode turns on automatically, drag the
slider at the top of the screen left or right.
• To change which settings are adjusted when Battery Saving Mode turns on, select or clear any of the tickboxes.
• To stop Battery Saving Mode from turning on automatically, turn off the Turn on Battery Saving Mode
Automatically switch.

Turn off Battery Saving Mode

After Battery Saving Mode turns on automatically, Battery Saving Mode is automatically turned off when you start charging
your device. You can also turn off Battery Saving Mode manually.

1. On the home screen, swipe down from the top of the screen.
2. Tap Settings > Battery Saving Mode.
3. Turn off the Battery Saving Mode switch.

How can I extend battery life?

Battery life varies depending on how you use your BlackBerry device. To help battery power last longer, here are some
considerations:

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Dim the screen

Prolong battery life by changing your device settings to dim the screen.
Do any of the following:

• To adjust the screen brightness, choose a dark-coloured wallpaper or change the screen lock timeout, on the home
screen, swipe down from the top of the screen. Tap Settings > Display.
• To automatically lock your device and dim the screen when it's in a BlackBerry case or holster, on the home screen,
swipe down from the top of the screen. Tap Settings > Security and Privacy > Device Password > Lock Device
When Holstered.

Decrease volume
Do any of the following:

• To decrease the device volume, use the volume keys on the right side of your device.
• To adjust other volume settings such as application volume or notifications, on the home screen, swipe down from the
top of the screen. Tap Settings > Main Volume or Notifications.

Close apps
Increase how long a single charge lasts by closing any apps or features that you have finished using so that they aren't
continuously running in the background. Some features consume more battery power than others. Close or turn off these
apps and features when you're not using them: The camera, the BlackBerry Browser, GPS and Bluetooth technology.

Turn off connections

If your device is outside a wireless coverage area, you can turn off the connection so that your device doesn't search for a
network signal continuously. You can also help extend battery life by deleting saved Wi-Fi networks that you no longer use.
Do any of the following:

• To turn off a connection, on the home screen, swipe down from the top of the screen. Tap Settings > Networks
and Connections.
• To delete a saved Wi-Fi network, on the home screen, swipe down from the top of the screen. Tap Settings >
Networks and Connections > Wi-Fi > . Tap and hold the network that you want to delete. Tap .

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Update your software

You can often gain a boost in power savings by using the latest version of the BlackBerry 10 OS. If a software update is
available for your device, a notification appears in the BlackBerry Hub.

Use a media card

Reduce power usage by keeping less data on your device. Save data to a media card instead of your device storage space.

Turn off the flash

Conserve more power by turning off the flash when taking pictures.
Tip: Like most electronic devices, your device battery drains less quickly if you keep it out of the sun and other hot places.
Keep the battery contacts clean, and charge it regularly. Avoid leaving your device turned off with a low battery power level
for an extended time.

Where can I get a new or spare battery?

For the times when charging your BlackBerry device isn't convenient, you might want to keep an extra battery charged and
ready. To purchase replacement or spare batteries for your device, visit http://shop.blackberry.com.
You can also find various charging solutions for car, home, office and travel.

Device and battery safety

You should only use the battery that BlackBerry specifies for use with your particular BlackBerry device model. If you use
any other battery, you might invalidate any warranty provided with your device.
CAUTION: There is a risk of explosion if the battery is replaced with an incorrect battery type.

Device and battery disposal

Please recycle your BlackBerry device and battery in accordance with your local regulations. Do not dispose of either
your device or battery in a fire. Your device or battery should not be placed in household waste bins.
For information about returning your device to BlackBerry for recycling and safe disposal, from a browser on your computer
visit www.blackberry.com/recycling. The recycling and trade-in programme is available only in certain areas.

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BlackBerry and environmental sustainability

BlackBerry is committed to reducing the environmental impact of BlackBerry products. To learn more about the
sustainability efforts at BlackBerry, visit http://ca.blackberry.com/company/about-us/corporate-responsibility/product-
sustainability.html.

View the safety, warranty and privacy information for your device
To view the Privacy Policy, your BlackBerry device must be connected to the Internet.
Take a moment to review the licence agreement, limited warranty, safety information and privacy policy for your device.
These documents are available from your device settings screen. They contain important information about terms and
conditions of use, battery and other important safety precautions, and warranty coverage.

1. On the home screen, swipe down from the top of the screen.
2. Tap Settings > About.
3. In the Category drop-down list, tap Legal.
4. Tap a link.

Connections
Connect your BlackBerry device to a mobile network or Wi-Fi network to browse websites, check your messages, use
location services and much more. You can also connect your device to a mobile hotspot in a public place, pair your device
with your car using Bluetooth technology or use Internet tethering to connect to other Wi-Fi-enabled devices. NFC lets you
share files easily between devices.

Check which wireless networks your device connects

to
Your BlackBerry device won't necessarily connect to every type of network that's listed on your device. Your device is
capable of connecting to all the networks listed, but actually connecting to each type of network also depends on your
wireless service plan. For more information about the wireless networks that your device connects to, see the Safety and
Product Information document for your device.

1. On the home screen, swipe down from the top of the screen.
2. Tap Settings > About.
3. In the Category drop-down list at the top of the screen, tap Network.

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Give your device a nickname

You can change the name of your BlackBerry device as it appears to other devices. This nickname is helpful when you
share media files wirelessly or connect using Bluetooth technology.

1. On the home screen, swipe down from the top of the screen.
2. Tap Settings > About.
3. In the Device Name field, enter the new name for your device.

Wireless connections icons

The following icons might appear in the top-right corner of the home screen to indicate the wireless coverage level that your
BlackBerry device currently has.

The number of solid bars indicates the strength of the

mobile network signal. If the signal is weak, your device
might use more power to try to maintain the connection.

Your device is connected to the network type shown and can

access all of the features of your mobile network plan.

Your device is connected to the network type shown but the

network functionality is limited. You'll probably be able to
make a phone call, but not be able to access the Internet or
view email messages.

You have no mobile network coverage.

Your device is roaming. Additional charges might apply.

You are connected to the BlackBerry Infrastructure.

The number of solid waves indicates the strength of the Wi-

Fi signal. If the signal is weak, your device might use more
power to try to maintain the connection.

Your device is connected to a VPN.

Your device is in flight mode and all of your wireless network

connections are off. You can turn on Wi-Fi or Bluetooth
technology, but not your connection to the mobile network.

There is an error with your SIM card. For information on

what the error is, on the home screen, swipe down from the

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top of the screen. Tap Settings > Networks and

Connections > Mobile Network.

You can only make emergency calls.

The following icons appear in the top-left corner of the home screen if your device is connected or trying to connect to
another device using Mobile Hotspot mode, Internet tethering, Bluetooth technology or NFC.
The NFC feature might not be available, depending on your wireless service provider, your administrator's settings and your
BlackBerry device model.

Mobile Hotspot mode is on. If the icon is solid, Mobile

Hotspot is connected.

Internet tethering is on. If the icon is solid, your device is

connected to another device.

Bluetooth technology is on. If the icon is solid, Bluetooth

technology is connected.

NFC is on.

Choosing a connection
Your BlackBerry device is capable of a wide range of connections, to increase what you can do with your device and how it
interacts with other devices. Have a look at the list of connections to learn about the different types of connections, some
tips for when to use each connection, and perhaps discover a few things that you didn't know you could do.

Network connections
Mobile network
A mobile network connection allows your BlackBerry device to make calls and, if you have a data plan, use data
services such as Internet browsing. In some locations, such as in a hospital or on an aeroplane, you need to turn off
your mobile network connection, but usually you can just leave your mobile network connection on.
Wi-Fi
A Wi-Fi network connection is another way to get data services on your device, but unlike using the mobile network,
using Wi-Fi doesn't add charges to your data plan. Your device is designed to try to use saved Wi-Fi networks before
it tries to use the mobile network for basic data functions such as using the Internet or downloading apps. You can
leave Wi-Fi on so that as soon as you're in range of a saved Wi-Fi network, your device connects to it automatically,
but remember that if you leave Wi-Fi on all the time your battery can drain faster.

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Connections between devices

USB
You can use a USB cable to create a two-way connection between your BlackBerry device and your computer. Your
device appears on your computer as a mapped drive. If you turn on the USB Mass Storage Mode feature, your
device appears on your computer as a removable storage device. You can usually use a USB connection to drag
files between your device and your computer, depending on the features of your computer.
You can use an HDMI cable or a wireless display adapter to connect your BlackBerry device to another device such
as a TV or computer monitor. You can display the screen of your BlackBerry device on the other device.
Bluetooth technology
Bluetooth wireless technology allows you to create a direct connection between your BlackBerry device and another
Bluetooth enabled device. Although you can transfer files over a Bluetooth connection, because of its ability to
stream content, Bluetooth connections are more commonly used for actions such as playing the music on your
BlackBerry device through a separate speaker or making calls from a headset that is using your BlackBerry device's
mobile network connection.
NFC
NFC is a short-range wireless technology that's used for quickly creating connections between your BlackBerry
device and other NFC-enabled devices or NFC tags. With NFC you don't need to enter pairing information to make a
connection, so it's useful for on-the-go actions such as transferring contact cards with people you meet, or taking
information from a poster that contains an NFC tag. Depending on your wireless service provider and the
applications that you have installed on your BlackBerry device, NFC can also be used to turn your device into a
digital wallet to allow you to do things such as make payments with your BlackBerry device.

Shared Internet connections

You can use your BlackBerry device's connection to the mobile network to allow other devices to access the Internet. This
functionality is particularly useful if you want to browse the Internet on your laptop or Wi-Fi only tablet but you don't have
access to a Wi-Fi network.

Internet tethering
You can use Internet tethering when you only have one device that you want to connect to the Internet through your
BlackBerry device's mobile network connection. You can connect the device to your BlackBerry device using a USB
cable or, if both devices are Bluetooth enabled, you can use Bluetooth technology instead.
Mobile Hotspot
You can use Mobile Hotspot mode to connect up to eight devices to your BlackBerry device (the number of devices
that you can connect depends on your wireless service provider). Connecting your devices using Mobile Hotspot
mode is like connecting to a Wi-Fi router; you can use the Wi-Fi connections on your devices, but you don't need
access to a Wi-Fi network.

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VPN connections
You can connect your BlackBerry device to a virtual private network (VPN) over your mobile network or using a Wi-Fi
connection. While your device is connected to the VPN, you can send data to and receive data from the private network
across the public network.

Turn on flight mode

In some places, such as on an aeroplane or in a hospital, you need to turn off all the connections on your BlackBerry
device. Flight mode lets you quickly turn off your connections and, when you've finished using flight mode, turning off flight
mode restores the connections that were previously turned on.

1. On the home screen, swipe down from the top of the screen.
2. Tap Settings.
3. Turn on the Airplane Mode switch.

Mobile network
A mobile network connection allows your BlackBerry device to make calls and, if you have a data plan, use data services
such as Internet browsing. In some locations, such as in a hospital or on an aeroplane, you might need to turn off your
mobile network connection, but usually you can just leave your mobile network connection turned on.
In most cases your device automatically connects to the appropriate wireless network when you travel outside of your
wireless service provider's coverage area. If you're not sure whether your device is set up for roaming, or what roaming fees
will apply, it's a good idea to check with your wireless service provider before you travel.

Connect to the mobile network

To turn on your mobile network connection, flight mode must be turned off.

1. On the home screen, swipe down from the top of the screen.
2. Tap Settings > Networks and Connections > Mobile Network.
3. Turn on the Mobile Network switch.

To turn off your mobile network connection, turn off the Mobile Network switch.

Change the APN settings for your default Internet connection

Your BlackBerry device uses Access Point Name (APN) settings to open a data connection with your service provider's
wireless network. Apps on your device that require Internet access can use this connection.

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You may need to change your APN settings if you change your wireless service plan or if the default settings don't apply to
your service provider. Depending on your service provider, you may not be able to change the APN settings.

1. On the home screen, swipe down from the top of the screen.
2. Tap Settings > Networks and Connections > Mobile Network.
3. If the Mobile Network or Data Services switches are off, turn them on.
4. Tap .
5. Complete the fields. If you don't have the required information, contact your service provider.

To reset the default APN settings, tap .

Connect to your VPN automatically

You can set your BlackBerry device to automatically connect to a virtual private network (VPN) whenever you have mobile
network coverage.

1. On the home screen, swipe down from the top of the screen.
2. Tap Settings > Networks and Connections > VPN.
3. Tap .
4. In the VPN Profile drop-down list, tap the profile that you want to use. If no VPN profiles appear in the list, create your
own or contact your administrator.
5. Turn on the Connect over Mobile Network switch.

Roaming
In most cases your BlackBerry device automatically connects to the appropriate wireless network when you travel outside
of your wireless service provider's coverage area. In some cases you must contact your provider to have your SIM card or
device properly provisioned. If you're not sure whether your device is set up for roaming, or what roaming fees will apply,
it's a good idea to check with your wireless service provider before you travel.

Switch wireless networks manually

Your BlackBerry device is designed to switch to an appropriate wireless network automatically when you travel, but you
might need to try switching networks manually if you're having trouble connecting or if the network signal is weak.
To switch wireless networks manually, your wireless service plan must include this service and your device must be
connected to a GSM or UMTS network.

1. On the home screen, swipe down from the top of the screen.
2. Tap Settings > Networks and Connections > Mobile Network.
3. If the Mobile Network switch is off, turn it on.
4. In the Network Selection Mode drop-down list, tap Manual.

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5. When your device finishes scanning for networks, tap a network.

Turn off data services while roaming

Depending on your wireless service plan, you might be able to turn off data services (email messages, PIN messages, text
messages with attachments and browser service) on your BlackBerry device so that only the phone and basic text
messaging are available. Turning off data services while roaming might prevent you from incurring additional roaming
charges. For more information, contact your wireless service provider.

1. On the home screen, swipe down from the top of the screen.
2. Tap Settings > Networks and Connections > Mobile Network.
3. If the Mobile Network switch is off, turn it on.
4. In the Data services while roaming drop-down list, tap Off or Prompt.

Manage your mobile data settings

1. On the home screen, swipe down from the top of the screen.
2. Tap Data Management.
3. Change any of the settings on the screen.

Set a monthly data limit notification

You can be notified when you reach your monthly data limit, or when you reach a certain percentage of your monthly data
limit.

1. On the home screen, swipe down from the top of the screen.
2. Tap Settings > App Manager > Device Monitor.
3. Tap > Data Usage Settings.
4. In the Mobile Data Limit field, type your monthly data limit in megabytes.
5. Move the Early Data Limit Notification slider to receive an early notification when you are approaching your monthly
data limit.
6. To change when your monthly data usage cycle starts each month, in the Monthly Reset Date drop-down list, tap a
date.

Troubleshooting: Mobile network

I can't connect to the mobile network
Try the following solutions:

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• Check that flight mode is off. If flight mode is on, the option to turn on the mobile network is unavailable. To turn off
flight mode, on the home screen, swipe down from the top of the screen. Tap Settings. Turn off the Airplane Mode
switch.
• Check that the connection to the wireless network is on. To check your connection, on the home screen, swipe down
from the top of the screen. Tap Settings > Networks and Connections > Mobile Network. Check that the Mobile
Network switch is on.
• Check that your BlackBerry device is connected to your service provider's network. If you switched wireless networks
manually, your device remains connected to that wireless network until you select your service provider's network
again.
• If your device uses a SIM card, check that it is correctly inserted into your device.
• If your device normally connects to a CDMA network and your device supports international roaming, check that your
device is in roaming mode and that your SIM card is correctly inserted into your device.
• Contact your service provider to check whether your device is network locked. If your device is network locked, your
device can make a mobile network connection only with your current service provider. Ask your service provider for an
unlock code. Tap Settings > Security and Privacy > SIM Card. In the Phone Network Lock section, tap a locked
item. Enter the unlock code.

Wi-Fi connections
A Wi-Fi network connection is one way to get data services on your BlackBerry device, but unlike using the mobile network,
using Wi-Fi doesn't add charges to your data plan. Your device is designed to try to use saved Wi-Fi networks before it tries
to use the mobile network for basic data functions such as using the Internet or downloading apps. You can leave Wi-Fi
turned on so that when you're in range of a saved Wi-Fi network, your device can connect to it automatically.

Connect to a Wi-Fi network

When you connect to a Wi-Fi network, your BlackBerry device saves the network information. The next time you're within
range of the saved Wi-Fi network, your device connects automatically if Wi-Fi is turned on.

1. On the home screen, swipe down from the top of the screen.
2. Tap Settings > Networks and Connections > Wi-Fi.
3. If the Wi-Fi switch is off, turn it on.
4. Tap a network.
• If the screen requesting a password appears, enter the password for the Wi-Fi network. Tap Connect.
• If you have access to the Wi-Fi router and you want to use Wi-Fi Protected Setup, tap the screen above the
keyboard to dismiss the keyboard. Tap . Complete the instructions on the device screen.
5. Tap Connect.

Tip: The next time you want to connect to a saved Wi-Fi network, if the network is within range of your device, on the home
screen, swipe down from the top of the screen. Tap .

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Manually connect to a Wi-Fi network

If you want to connect to a hidden Wi-Fi network or you're having trouble automatically connecting, you can connect
manually.

1. On the home screen, swipe down from the top of the screen.
2. Tap Settings > Networks and Connections > Wi-Fi > .
3. In the SSID field, enter the name of the network.
4. Select the network's security type and specify any additional information. To find out what information you should
specify, you can speak to your administrator or the person who manages the Wi-Fi network.
5. Tap Connect.

Change the priority of a saved Wi-Fi network

You can save multiple Wi-Fi network profiles on your BlackBerry device, such as your home Wi-Fi network, your work Wi-Fi
network, and even profiles for the Wi-Fi network at a local sports arena or restaurant. Your device automatically tries to
connect to a saved Wi-Fi network using the order of the profiles list on the Saved Networks screen. To connect more
quickly, you can prioritise a Wi-Fi network by moving it higher in the list, so that your device tries to connect to it before
other saved Wi-Fi networks.

1. On the home screen, swipe down from the top of the screen.
2. Tap Settings > Networks and Connections > Wi-Fi.
3. Tap .
4. Tap .
5. Touch and hold the network profile that you want to move and drag it up or down the list.
6. Tap .

Delete a saved Wi-Fi network

Your BlackBerry device can store up to 64 saved networks. If you have a lot of saved networks on your device and you don't
use them all, you can delete some to tidy up your Saved Networks screen. Deleting saved networks that use a hidden SSID
can also help preserve battery life.

1. On the home screen, swipe down from the top of the screen.
2. Tap Settings > Networks and Connections > Wi-Fi.
3. Check that the Wi-Fi switch is on.
4. Tap .
5. Tap and hold the network that you want to delete.
6. Tap .

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Disable or re-enable a saved Wi-Fi network

If you want to stop your BlackBerry device from automatically connecting to a saved Wi-Fi network, but you don't want to
delete the saved network, you can disable the network instead.

1. On the home screen, swipe down from the top of the screen.
2. Tap Settings > Networks and Connections > Wi-Fi.
3. Check that the Wi-Fi switch is on.
4. Tap .
5. Tap a network.
• To disable the network, turn off the Enable Connections switch.
• To re-enable the network, turn on the Enable Connections switch.

Wi-Fi network settings

Usually, you don't need to change your settings for a Wi-Fi network; however, you might need to change your settings if you
have trouble connecting or if you need to connect manually.
The settings that are available for each Wi-Fi network depend on the type of network you're connecting to. To find out
which settings to use, if you're connecting to a home network, see the information that came with your wireless router; if
you're connecting to a work Wi-Fi network, talk to your administrator; if you're connecting to a hotspot, see the information
provided about the hotspot or talk to an employee at the hotspot who might have details about how to connect.

SSID
The SSID is the name that the network uses to identify itself. Usually, this field is automatically filled in, but if the Wi-
Fi network is hidden, you must enter the SSID to connect
Hidden SSID
Select this tickbox if you want your BlackBerry device to search for an SSID that is not being broadcast. A hidden
Wi-Fi network isn't listed as an available network on the Wi-Fi screen.
Security Type
Set the security type that the Wi-Fi network uses. Depending on the network you're trying to connect to, you might
also see Security Sub Type and Inner Link Security.
Password
If the Wi-Fi network is password protected, enter the password.
CA Certificate
Set the root certificate that your device should use to verify that it's connecting to the correct Wi-Fi network.
Depending on the type of network you're trying to connect to, you may also see Client Certificate.
VPN Profiles

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To use a VPN Profile when connecting to the network, select the profile that you want to use.
Band Type
This field is set to Dual Band by default. If the Wi-Fi network is dual-band, your device tries to connect in the 5.0
GHz band unless the signal strength at the 2.4 GHz band is significantly stronger. If you want to connect to a dual-
band network using one band only, choose the band you prefer.
Auto Obtain IP
In most cases this switch should remain on, but if you need to manually specify an IP address for your device, you
can turn off this switch and the option to enter an IP address appears.
Using Auto-IP
Select this tick box if you want your device to assign itself an IP address automatically when it can't obtain one from
the Wi-Fi network.
Enable IPV6
Set whether the network uses the IPV6 protocol.
Use Proxy
Turn on this switch if you want to connect to a proxy server. When you select this setting, additional settings appear.
To find out what settings to use, see the information provided for the proxy server.
Inter-Access Point Handover
If the network spans multiple access points, set whether your device should remain connected when you move from
one access point to another.

Connect to a Wi-Fi CERTIFIED Miracast device

You can wirelessly display the screen of your BlackBerry device on a Wi-Fi CERTIFIED Miracast device, such as your
television or a boardroom projector.
Note: To display your screen on a device that isn't a Wi-Fi CERTIFIED Miracast device, you can use a wireless display
adaptor or use an HDMI cable to connect your BlackBerry device to the other device.

1. On the home screen, swipe down from the top of the screen.
2. Tap Settings > Networks and Connections > Wi-Fi.
3. If the Wi-Fi switch is off, turn on the switch.
4. Tap Miracast > Share Screen.
5. Tap the device where you want to display your screen.

To stop displaying your screen, on the Wi-Fi screen, tap Miracast > Disconnect.

Add a VPN profile

You need a Wi-Fi or VPN connection before you can add a new VPN profile.

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A VPN profile contains the information that you need to log in to your organisation's network over a VPN or Wi-Fi
connection. You might have one or more VPN profiles on your BlackBerry device, depending on the options that your
administrator sets for you.
If you use a work account that is supported by an Enterprise Mobility Management solution from BlackBerry, some VPN
profiles might be automatically added and you don't have to manually add a VPN profile. If you don't see an option to add a
VPN profile, then your administrator has turned off this type of connection.

1. On the home screen, swipe down from the top of the screen.
2. Tap Settings > Networks and Connections > VPN > .
3. Complete the fields. If you don't have the required information, contact your administrator.
4. Tap Save.

Troubleshooting: Wi-Fi
I can't connect to a Wi-Fi network
Start by checking for these basic issues:

• Check that you have turned on the connection to the Wi-Fi network. On the home screen, swipe down from the top of
the screen. Check that the Wi-Fi icon appears blue.
• Check that you're in a Wi-Fi coverage area. If you're connecting to a home network, see if other wireless devices are
able to connect. If other devices can't connect, you might need to reset your router. If you're connecting to a work Wi-Fi
network or a hotspot, talk to your administrator or an employee at the hotspot.
• Your connection might have timed out. Try connecting again.
• If the Wi-Fi network that you want doesn't appear on the Wi-Fi settings screen, it might be hidden. If you know the
network name, try connecting to the Wi-Fi network manually.
• Check that Mobile Hotspot mode is off. If Mobile Hotspot mode is on, your device can't connect to a Wi-Fi network.

If none of the suggestions above solve your connection issue, try these more advanced troubleshooting options:

• Check that the time on your BlackBerry device is synchronised with the network time. If the times are different, it could
prevent your device from connecting (for example, if connecting to the network requires you to have a certificate on
your device, and the certificate has an expiry date).
• If you switched Wi-Fi networks manually, try switching to another Wi-Fi network.
• If your email account is a work account, your device might prevent connections to certain wireless access points. For
more information, contact your administrator.

If you are still not connected, try the following:

• Check that the settings for the Wi-Fi network are correct. To find out which settings to use, for a home network, refer to
the information that came with your router; for a work Wi-Fi network, talk to your administrator; for a public hotspot,
refer to any information provided for the hotspot or talk to an employee at the hotspot who might have details about
how to connect.

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• If you use the Press WPS button on Router setting in Wi-Fi Protected Setup, check that the Wi-Fi router uses Wi-Fi
Protected Setup, and that it is set to send its profile. Check that another device is not also attempting to connect at the
same time, and that not more than one Wi-Fi router within range is set to send its profile. For more information, see the
information that came with your router.
• If you use PEAP, EAP-TLS, EAP-FAST or EAP-TTLS to connect to a Wi-Fi network, check that you have installed the root
certificate for the certificate authority server that created the certificate for the authentication server. The root
certificate must be installed on your device before you can connect to the network. For more information, talk to your
administrator.
• If you use EAP-TLS to connect to a Wi-Fi network, check that you have installed your authentication certificate on your
device. The authentication certificate must be installed on your device before you can connect to the network. For
more information, talk to your administrator.
• If you need to contact a support representative, you can access diagnostic information by tapping on the Wi-Fi
settings screen. To copy the log information to send to your support representative, in the Diagnostic Information drop-
down list, tap Logs. Tap Copy Logs.

Bluetooth connections
Bluetooth wireless technology allows you to create a direct connection between your BlackBerry device and another
Bluetooth enabled device. Bluetooth connections are commonly used for actions such as playing the music on your
BlackBerry device through a separate speaker or making calls from a headset.

Turn on Bluetooth technology

1. On the home screen, swipe down from the top of the screen.
2. Tap Settings > Networks and Connections > Bluetooth.
3. Turn on the Bluetooth switch.

When Bluetooth technology is on, is blue and appears in the upper-left corner of the screen.

To turn off Bluetooth technology, turn off the Bluetooth switch.

Pair and connect with a Bluetooth enabled device

Make sure that you turn on Bluetooth technology on the device that you want to connect to.
Before you can connect your BlackBerry device to another Bluetooth enabled device, you must pair them.

1. On the home screen, swipe down from the top of the screen.
2. Tap Settings > Networks and Connections > Bluetooth.
3. If the Bluetooth switch is off, turn it on.
Your BlackBerry device automatically detects any discoverable devices within range.
4. If necessary, to scan again for nearby Bluetooth enabled devices, tap Refresh.

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5. Do one of the following:

• If the device that you want to connect to appears in the Devices list, tap the device name. Complete the
instructions on the screen.
• Tap and tap the back of your device with the device you want to connect to.
• If the device doesn't appear in the Devices list, it might not be discoverable. Check that the device is discoverable
then try again. If you don't know how to check that the device is discoverable, consult the documentation that
came with the device.
• If the device doesn't appear in the Devices list and you can't connect by making it discoverable, you might need
to initiate pairing from the device. On your BlackBerry device, in the Discoverable drop-down list, tap On or 2
Minutes. If necessary, enter your BlackBerry device password. Start the pairing process according to the
documentation that came with the device.

Your devices are now ready to share and communicate over the Bluetooth connection. Your devices are either connected
or ready to connect when you initiate a Bluetooth related action such as sharing a file.

Write your Bluetooth pairing infomation to an NFC tag

To write your Bluetooth pairing information to an NFC tag, NFC must be turned on.
You can quickly pair devices without going to the Settings screen, by saving your Bluetooth pairing information on an NFC
tag.

1. On the home screen, swipe down from the top of the screen.
2. Tap Settings > Networks and Connections > Bluetooth.
3. If the Bluetooth switch is off, turn in on.
4. Tap and align the back of your BlackBerry device with an NFC tag.

To pair and connect, the Bluetooth enabled device you want to connect to must scan the NFC tag.

Rename a paired or saved Bluetooth enabled device

You can change the name of a paired or saved Bluetooth enabled device as it appears on your BlackBerry device.

1. On the home screen, swipe down from the top of the screen.
2. Tap Settings > Networks and Connections > Bluetooth.
3. If the Bluetooth switch is off, turn it on.
4. Touch and hold the device you want to rename.
5. Tap .
6. In the Device Name field, enter the new name for the device.

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Disconnect from a paired Bluetooth enabled device

1. On the home screen, swipe down from the top of the screen.
2. Tap Settings > Networks and Connections > Bluetooth.
3. Touch and hold the device you want to disconnect.
4. Tap .

Delete a saved Bluetooth enabled device

If you have a long list of saved Bluetooth enabled devices on your BlackBerry device, you can delete the ones you no longer
use to make it easier to find the ones that you do use.

1. On the home screen, swipe down from the top of the screen.
2. Tap Settings > Networks and Connections > Bluetooth.
3. Tap and hold a device.
4. Tap .

Pairing your device with a car

The My Car feature improves your experience when you pair and connect your BlackBerry device with your car using
Bluetooth technology. When your car and your device are connected and the My Car feature is on, your device might
display a customised lock screen. Also, special applications might appear in the Driving Apps category in BlackBerry
World.
The first time your device detects a Bluetooth connection with a Bluetooth enabled car, your device prompts you to set the
car as your car. After you pair the device with your car, the lock screen indicates that the device is connected to your car
and displays the features that are available.

Turn off the My Car feature

1. On the home screen, swipe down from the top of the screen.
2. Tap Settings > Networks and Connections > Bluetooth.
3. Touch and hold your car's name.
4. Tap Unset as My Car.

Let your car kit use your device's network credentials

Your car kit must support the remote SIM Access Profile (rSAP).

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Turn on rSAP to allow your car kit to access the SIM card in your BlackBerry device. When your car kit has access to your
SIM card, you can use your car kit to make and receive phone calls, and send and receive text messages (SMS and MMS).

1. On the home screen, swipe down from the top of the screen.
2. Tap Settings > Networks and Connections > Bluetooth > .
3. Turn on the rSAP Mode switch.

Allowing Bluetooth enabled devices to access your contacts

You can allow Bluetooth enabled devices that support the Phone Book Access Profile (PBAP) to access the contact
information in the Contacts app on your BlackBerry device. For example, if you allow access to all of your contacts, when
you pair your device with your Bluetooth enabled car kit and you receive a call from a contact, your car kit can display the
name of the caller.
When you allow access to your contact information:
• If you previously paired and connected your BlackBerry device running BlackBerry 10 OS version 10.3.0 or earlier with
a Bluetooth enabled device, such as a car kit, the Bluetooth enabled device automatically accesses contact
information on your device.
• The first time you pair and connect your device running BlackBerry 10 OS version 10.3.1 or later with a Bluetooth
enabled device, such as a car kit, you receive a notification on your BlackBerry device asking you to confirm that you
allow access to your contact information.

Allow access to your contacts

The Bluetooth enabled device must support the Phone Book Access Profile (PBAP).

1. On the home screen, swipe down from the top of the screen.
2. Tap Settings > Networks and Connections > Bluetooth > .
3. Do any of the following:
• To allow access to your contact information, in the Address Book Access drop-down list, tap the name of a
contact group or All.
• To create a group of contacts that Bluetooth enabled devices can access, in the Address Book Access drop-
down list, tap Create Contact Group > New Group. Complete the instructions on the screen.

To stop access to your contact information, in the Address Book Access drop-down list, tap None.

Set how Bluetooth enabled devices access your accounts

You can allow Bluetooth enabled devices that support the Message Access Profile (MAP) to access messages in the
accounts that are set up on your BlackBerry device. Examples of Bluetooth enabled devices that support MAP include
some car kits and some watches.
With some Bluetooth enabled car kits that support MAP you can send and receive messages by using voice commands. For
more information about using your Bluetooth enabled device, see the documentation that came with the device.

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1. On the home screen, swipe down from the top of the screen.
2. Tap Settings > Networks and Connections > Bluetooth > .

• To change how long your device tries to send messages to the Bluetooth enabled device before your device times
out, adjust the Message Download Timeout slider.
• To receive a daily summary message of information about the day, (for example, the weather, a list of upcoming
events in your calendar), and the number of unread email messages, turn on the Today View Message switch.
• To change which accounts the Bluetooth enabled device can access, in the Message Access Accounts section,
turn on or turn off the switch beside each account.

Automatically establish a Bluetooth connection when you turn on your

device
You might like to automatically reconnect your BlackBerry device to a Bluetooth enabled device, such as a headset. You
can set your BlackBerry device so that whenever you turn on your Bluetooth enabled device, your BlackBerry device
automatically reconnects to it.

1. On the home screen, swipe down from the top of the screen.
2. Tap Settings > Networks and Connections > Bluetooth > .
3. Turn on the Connect to the last device when turned on switch.

Supported Bluetooth profiles and services

Your BlackBerry device is a Bluetooth Smart Ready device, and supports the following profiles. If your device is associated
with a work account, your administrator might disable use of a profile.

Profile Description

Advanced Audio Distribution Profile (A2DP) This profile allows your BlackBerry device to stream audio files from
Bluetooth enabled devices that support stereo audio such as stereo
headsets, speakers and car kits.

Alert Notification Service (ANS) This profile allows Bluetooth enabled devices to access notifications you
receive on your device, including information about the type of notification,
the sender of the notification and the number of new and unread
notifications.

Audio/Video Remote Control Profile This profile allows you to use the buttons on a Bluetooth enabled headset
(AVRCP) to perform actions such as adjusting the volume or playing the next or
previous media file on your BlackBerry device. This profile also allows you
to browse music files in the Music app on your device when you are
connected to a Bluetooth enabled car kit.

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Profile Description

Battery Service (BAS) This profile allows Bluetooth enabled devices to access information about
the power level of the battery in your device.

Current Time Service (CTS) This service allows your device to share time-related information with other
Bluetooth enabled devices.

Device Identification Profile (DI) / Device This profile allows Bluetooth enabled devices to access information about
Identification Service (DIS) your BlackBerry device model to support plug and play features, such as
automatically downloading the required drivers.

Hands-Free Profile (HFP) This profile allows you to connect your BlackBerry device to Bluetooth
enabled headsets and car kits to make hands-free phone calls. This profile
supports features in the Phone app including voice dial, redial and
conference calls.

Human Interface Device (HID) This profile allows you to connect your BlackBerry device to Bluetooth
enabled devices such as a keyboard or mouse.

Immediate Alert Service (IAS) This service allows Bluetooth enabled devices to send an immediate alert,
such as a public safety message, to your device.

Link Loss Service (LLS) This service sends a notification to your BlackBerry device when your
device loses its Bluetooth connection with another Bluetooth enabled
device.

Location and Navigation Service (LNS) This profile allows Bluetooth enabled devices to access location related
information on your device (for example, to support outdoor activity apps).

Low Energy Human Interface Device This profile allows you to connect your BlackBerry device to Bluetooth
(HOGP) enabled devices such as a keyboard or mouse.

Message Access Profile (MAP) This profile allows a Bluetooth enabled car kit to notify you of new
messages on your BlackBerry device. This profile allows a car kit to access
your messages and lets you read, delete, browse, compose and send email
and text messages from your car.

Next DST Change Service (NDCS) This service allows your device to share information about the next daylight
savings time change with other Bluetooth enabled devices.

Object Push Profile (OPP) This profile allows your BlackBerry device to send files to and receive files
from a Bluetooth enabled device. Files supported by this profile include
contacts, calendar events and multimedia files such as pictures, audio
files, and video files.

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Profile Description

Personal Area Networking - User/Network This profile allows you to use your BlackBerry device as a modem when it's
Access Point (PAN - U/NAP) connected to a Bluetooth enabled computer.

Phone Book Access Profile (PBAP) This profile allows a Bluetooth enabled car kit to access contact
information and recent call history information on your BlackBerry device.
This profile allows the car kit to place a call to a contact or display the
contact name for an incoming call.

Remote SIM Access Profile (rSAP) This profile allows a Bluetooth enabled device, such as a car phone, to
connect to your BlackBerry device when your device is connected to a
GSM network. The profile lets the Bluetooth enabled device use the SIM
card functionality of your BlackBerry device. For example, a car phone can
use the SIM card in your device to make phone calls or send and receive
text messages.

Serial Port Profile (SPP) This profile allows you to connect your device to Bluetooth enabled devices
that support desktop connectivity, wireless bypass and data transfer.

Tx Power Service (TPS) This service allows a Bluetooth enabled device to access information about
the current transmit power levels of your BlackBerry device.

Troubleshooting: Bluetooth
I can't pair with a Bluetooth enabled device
• Check that your BlackBerry device is compatible with the Bluetooth enabled device. For more information, see the
documentation that came with the Bluetooth enabled device.
• If your Bluetooth enabled device requires a passkey and you don't know what the passkey is, check the documentation
that came with your Bluetooth enabled device. Sometimes the passkey is set to 0000 until you change it. If you don't
know what the passkey is, try 0000.
• If your BlackBerry device doesn't detect the Bluetooth enabled device that you want to pair with, try making your
BlackBerry device discoverable for a short period of time. On the home screen, swipe down from the top of the screen.
Tap Settings > Networks and Connections > Bluetooth. In the Discoverable drop-down list, tap On or 2 Minutes. If
necessary, enter your BlackBerry device password. Start the pairing process according to the documentation that
came with the device.
• If the Bluetooth enabled device uses a battery, connect the device to a power source and then try again. Depending on
the device, if the battery power level is too low the device might still operate but be unable to pair.
• If Mobile Hotspot mode is on, verify that you're trying to connect to a Bluetooth enabled device that uses the
Handsfree, Serial Port or Personal Area Network profiles.

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I keep losing the connection with my Bluetooth enabled car kit

• Check that your car kit is using the latest software version that is available. For more information about your car kit's
software version, see the documentation that came with your car kit.
• Move your BlackBerry device to another location in your vehicle or turn your device to face another direction. The
location of your device's antenna in relation to your car kit's Bluetooth antenna may affect the Bluetooth connection.

NFC
NFC is a short-range wireless technology that's used for quickly creating connections between your BlackBerry device and
other NFC-enabled devices or NFC tags. NFC is designed so you can easily share content and information without having to
pair your BlackBerry device with another NFC compatible device. Depending on your wireless service provider and the
applications you have installed on your device, there are many interesting things you can do using NFC, such as sharing a
picture with a friend or paying for a purchase using your device.

What is NFC?
The NFC feature might not be available, depending on your wireless service provider, your administrator's settings and your
BlackBerry device model.
NFC is a short-range wireless technology that is designed to let you easily share content and information without having to
use pairing information. Some interesting ways you can use NFC file sharing include:
• Exchange contact cards with a new friend or business acquaintance.
• Pass a picture to your friend.
• Take a coupon from a poster that you see on the street.
• Send a web page that you're viewing to a friend.
• Add a friend to your BBM contacts.
• Copy smart tag information to an NFC tag.
• Connect to an NFC enabled printer to print or scan a file.
Some NFC apps are designed to simulate a physical card, such as a credit card, a public transit pass or an access badge. If
the app is open on your device, just tap the back of your device to the NFC reader and go. A few examples of what you can
do using NFC apps include:
• Pay for your morning coffee without getting out your wallet.
• Pay for your bus or underground journey.
• Gain access to your building when you get to work.
These example are just a few of the things you can do with NFC. NFC can be used in many ways depending on the
applications you have installed on your device and the NFC compatibility of other devices.

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Turn on NFC
The NFC feature might not be available, depending on your wireless service provider, your administrator's settings and your
BlackBerry device model.

1. On the home screen, swipe down from the top of the screen.
2. Tap Settings > Networks and Connections > NFC.
3. Turn on the NFC Connectivity switch.

Send a file using NFC

The NFC feature might not be available, depending on your wireless service provider, your administrator's settings and your
BlackBerry device model.
With NFC, you can exchange many kinds of files, including pictures, music, contact info and even webpages between your
BlackBerry device and other NFC-enabled devices. Your device automatically establishes a Wi-Fi Direct or Bluetooth
connection with the other NFC-enabled device to transfer files.

1. On your BlackBerry device do any of the following:

• To send a single file, find and open a file.
• To send multiple files, find and highlight the files that you want to send. Tap > NFC.
2. Align the back of your BlackBerry device with an NFC-enabled device.
3. If necessary, tap Send.

Tip: After your device starts to send the file, move your device away from the other NFC-enabled device so you don't
accidentally send the file more than once.

Find your NFC settings

The NFC feature might not be available, depending on your wireless service provider, your administrator's settings and your
BlackBerry device model.
You can set whether your BlackBerry device prompts you before sending or receiving files. You can also set when your
device can be used for doing things such as making credit card payments or providing access credentials to get into a
building.

1. On the home screen, swipe down from the top of the screen.
2. Tap Settings > Networks and Connections > NFC.

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Remove or reset a default NFC app

The NFC feature might not be available, depending on your wireless service provider, your administrator's settings and your
BlackBerry device model.
Multiple NFC apps on your device might use the same app ID that an NFC reader requests. Your device prompts you to set
one of the apps as the default app for the NFC reader. You can remove and change the default app setting.

1. On the home screen, swipe down from the top of the screen.
2. Tap Settings > App Manager.
3. Tap Card Emulation Apps or Default Apps.
4. Do one of the following:

• To remove the app as the default app for the NFC reader, tap the tickbox beside the default app and tap .
• To reset your device to use the factory settings for default apps, tap .
5. The next time you use the NFC reader, set the appropriate app as the default app.

Troubleshooting: NFC
The wrong app opens when I use an NFC reader
The wrong app might open because it is set as the default app to use with an NFC reader.
You might need to remove or reset the default app for the NFC reader. Tap Settings > App Manager > Default Apps to
remove the app as the default app for the NFC reader. The next time you tap your device against the NFC reader, set the
preferred app as the default app.

NFC is not working as expected

If you try to share a file by using an NFC connection or a smart tag when your device is locked and the backlight is off, or
when the power is turned off, NFC will not work. Settings in the Allow NFC Card Transactions section of the NFC screen
don't apply to NFC file transfers or the smart tag feature.
You can set up your device to run some NFC apps when your device is locked and the backlight is turned off, or when the
power is turned off. In the NFC settings, the When locked or backlight is off option applies to NFC apps that simulate
physical card transactions, (for example, credit card payments or security badges that allow access to secure buildings)
and NFC transactions handled by your SIM card. The When device is turned off option applies only to NFC transactions
that are handled by your SIM card.

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USB connections
You can use a USB cable to create a two-way connection between your BlackBerry device and your computer. When you
connect your device to your computer using a USB cable, you can charge your device.
When you connect your device to your computer using a USB cable, your device appears as a mapped drive. If you turn on
the USB Mass Storage Mode feature, your device appears on your computer as a removable storage device. You can
usually use a USB connection to drag files between your device and your computer, depending on the features of your
computer.

Access the files on your media card from an external device

To use the USB Mass Storage Mode feature, you must have a media card in your BlackBerry device.
USB Mass Storage Mode is designed to let you use your device as a USB drive. Using a USB cable, you can connect your
device to a computer, car stereo or other external device, and access the files on your media card. When you turn on USB
Mass Storage Mode and connect your device to a computer using a USB cable, your device appears on your computer as a
removable storage device.
Note: When USB Mass Storage Mode is on and your device is connected to an external device using a USB cable, apps on
your device can't access the files on your media card.

1. On the home screen, swipe down from the top of the screen.
2. Tap Settings > Networks and Connections > USB.
3. Turn on the USB Mass Storage Mode switch.

Prevent access to data on your device while charging

The Charge Only Mode feature is designed to prevent access to the data on your BlackBerry device when you use a USB
cable to charge your device. This feature is helpful if you travel frequently and charge your device at public charging
stations.

1. On the home screen, swipe down from the top of the screen.
2. Tap Settings > Networks and Connections > USB.
3. Turn on the Charge Only Mode switch.

Set a static IP address for your USB connection

By default, when you connect your BlackBerry device to a computer using a USB cable, your device assigns a random IP
address to the connection. You can assign a static IP address that doesn't change each time you connect your device to
your computer. For example, you can use this feature to map your device to a specific drive on your computer.

1. On the home screen, swipe down from the top of the screen.

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2. Tap Settings > Networks and Connections > USB.

3. Turn on the Manual IP Address switch.

To edit the IP address, tap the IP Address drop-down list and change the IP address numbers.

Troubleshooting: USB connections

My device isn't recognised when I connect it to my computer
If your computer doesn't automatically detect your BlackBerry device, try the following:

• Check the USB cable and points of connection.

• Consider updating or installing the device drivers on your computer. When you connect your device to your computer,
your computer should automatically prompt you to install the latest drivers. Otherwise, the drivers you need are
installed when you download BlackBerry Link or BlackBerry Blend. To download BlackBerry Link, on your computer,
visit www.blackberry.com/BlackBerryLink. To download BlackBerry Blend, on your computer, visit
www.blackberry.com/BlackBerryBlend.

Mobile Hotspot
When you use Mobile Hotspot mode your BlackBerry device creates a Wi-Fi network that other Wi-Fi enabled devices can
connect to so that they can use the Internet through your mobile network connection.

Sharing your Internet connection using Mobile Hotspot mode

This feature lets you connect your devices to the Internet anywhere that your BlackBerry device has a mobile network
connection, but because this feature uses the mobile network, you might incur high data charges.
On some mobile networks, services such as email and BBM may not be available while Mobile Hotspot mode is on.
After you set up Mobile Hotspot mode on your BlackBerry device, connecting to the mobile hotspot with a Wi-Fi enabled
device is a lot like connecting to any normal router.
Before you use Mobile Hotspot mode, read the latest safety and product information at www.blackberry.com/docs/
smartphones.

Use Mobile Hotspot mode to share your Internet connection

Before you turn on Mobile Hotspot mode, check that your BlackBerry device's connection to the mobile network is on.

1. On the home screen, swipe down from the top of the screen.
2. Tap Settings > Networks and Connections > Mobile Hotspot.
3. If you've never used Mobile Hotspot mode before, complete the instructions on the screen. Read the screens
carefully as they provide important information about the Mobile Hotspot feature. Remember your Mobile Hotspot
password for later.

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4. Turn on the Mobile Hotspot switch.

5. Accept a request from another device to connect to your mobile hotspot.

The user of the device connecting to your mobile hotspot must know the name of your mobile hotspot and the password
you set during the setup process.

Find your Mobile Hotspot mode settings

You set most of the settings for your mobile hotspot the first time you turn on Mobile Hotspot mode. You can change these
settings later when you aren't in an active mobile hotspot session.

1. On the home screen, swipe down from the top of the screen.
2. Tap Settings > Networks and Connections > Mobile Hotspot.
3. Tap .

Disconnect a device from your mobile hotspot

After you disconnect a device from your mobile hotspot, if you want to connect the device again you must start a new
session in Mobile Hotspot mode.

1. On the home screen, swipe down from the top of the screen.
2. Tap Settings > Networks and Connections > Mobile Hotspot.
3. Tap the name of the device that you want to disconnect from your mobile hotspot.
4. Tap .

Troubleshooting: Mobile Hotspot mode

I can't use my device as a mobile hotspot
• Check that you're connected to the mobile network. If appears in the upper-right corner of the home screen, then
the mobile network is on and connected.
• Check that your wireless service plan is set up to use Mobile Hotspot mode. If not, you need to change your service plan
before Mobile Hotspot mode can work on your BlackBerry device.
• Your wireless service provider might not allow the use of Mobile Hotspot mode while roaming. For more information,
check your service plan or contact your wireless service provider.
• If your wireless service plan supports the use of Mobile Hotspot mode while roaming, on the Settings > Networks and
Connections > Mobile Network settings screen, check that the Data Services switch is on and the option in the Data
services while roaming drop-down list is set to On.
• If you're using your device for work, your organisation might not allow the use of Mobile Hotspot mode. For more
information, check with your administrator.

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I can't connect multiple devices to my Mobile Hotspot

Depending on your wireless service plan, you might not be able to connect multiple devices to your mobile hotspot or the
number of devices you can connect might be less than eight.

Internet tethering
Internet tethering allows you to share your BlackBerry device's connection to the mobile network with one other device,
such as a laptop or tablet, so that you can access the Internet on your other device anywhere that your BlackBerry device
can connect to the mobile network. You can connect the device to your BlackBerry device using a USB cable or, if both
devices are Bluetooth enabled, you can use Bluetooth technology instead.

Sharing your mobile network connection using Internet tethering

Additional charges might apply for using Internet tethering. On some networks you can't use some services on your
BlackBerry device, such as email and BlackBerry Messenger, while you use Internet tethering.

Use Internet tethering to share your Internet connection

You can tether your BlackBerry device using either a USB cable or a Bluetooth connection.

1. On the home screen, swipe down from the top of the screen.
2. Tap Settings > Networks and Connections > Internet Tethering.
3. If you've never used Internet tethering before, complete the instructions on the screen. Read the setup screens
carefully as they provide important information about the Internet tethering feature.
4. In the Connect using drop-down list, tap USB or Bluetooth.
5. Turn on the Internet Tethering switch.
6. Connect your BlackBerry device to a laptop or tablet using a USB cable or Bluetooth connection.

Troubleshooting: Internet tethering

I can't use Internet tethering
• Check that your BlackBerry device is connected to the mobile network. If appears in the upper-right corner of the
home screen, then your device is connected to the mobile network.
• Check that your wireless service plan is set up to use Internet tethering. If not, you need to change your service plan
before you can use Internet tethering.
• If your wireless service plan supports Internet tethering while roaming, on the Settings > Networks and Connections >
Mobile Network settings screen, check that the Data Services switch is on and the option in the Data services while
roaming drop-down list is set to On.

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• If you're using your device for work, your organisation might not allow the use of Internet tethering. For more
information, check with your administrator.

Connect your device to an external display

You can connect your BlackBerry device to an external device, such as a monitor, projector or TV, by using an HDMI
connector.

1. Using an HDMI cable, connect your BlackBerry device to an external display.

2. Your device automatically detects the resolution of the HDMI display that your device is connected to. However, if
you must change the resolution, on the home screen, swipe down from the top of the screen. Tap Settings >
Display. In the HDMI Display Mode drop-down list, tap the display mode that you want to use.

Monitor your wireless data usage

You can check how much data you have used over your mobile network or your Wi-Fi network. You can also monitor which
apps and services are using the most data, and you can close some apps to help reduce your data usage or improve the
device performance.

1. On the home screen, swipe down from the top of the screen.
2. Tap Settings > App Manager > Device Monitor.
3. Tap .
4. Tap Mobile Data or Wi-Fi.
5. Tap an app or service.

BlackBerry Keyboard and typing

Communicate with the world by typing messages, email and documents with the BlackBerry Keyboard. You can type
efficiently by creating custom text shortcuts and turning on prediction, correction and spell check. After you set up your
keyboard preferences, learn how to cut, copy and paste text and delete words. If you turn on prediction, you can select
word suggestions that appear while you type. You can also set up or change your display, typing, keyboard and voice input
languages.

Show the keyboard

Using two fingers, swipe up from the bottom of the screen.

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Tip: To hide the keyboard, tap the screen outside a text entry field. If you want to hide the keyboard and there's nowhere to
tap on the screen, swipe two fingers down from the top of the keyboard.

Typing on the BlackBerry Keyboard

Learn how to use accented and uppercase letters, symbols and numbers on your keyboard.

Type an accented character

The list of available accents depends on the active input language. If you set multiple input languages, the accents for the
languages that can be predicted together appear for a letter. For example, when English, French and German are set,
because their alphabets are similar, you get accent options for all three languages.

1. On the BlackBerry Keyboard, touch press and hold the letter that you want to add the accent to.
2. When accented characters appear above the letter, slide your finger onto the accented character that you want to
type.
3. Lift your finger.

Tip: To type an upper-case accented character, tap first. Or, when your finger is on the accented character that you
want to type, if you pause before you lift your finger the accented character changes to upper-case.

Type a symbol or number

1. On the lower-left side of the BlackBerry Keyboard, tap the key. The appearance of this key varies depending
on the language that you're typing in.
2. Tap the symbol or number that you want to type.

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3. If you don't see the symbol that you want, touch and hold a related symbol. Slide your finger onto the symbol you
want to type or tap to see all the remaining symbols.

Type an upper-case character

1. On the BlackBerry Keyboard, tap .
2. Tap a letter.

Tip: To turn on CAPS lock, touch and hold .

Change Keyboard, input or typing settings

You can personalise your typing experience by changing the BlackBerry Keyboard, input or typing settings on your
BlackBerry device.

1. On the home screen, swipe down from the top of the screen.
2. Tap Settings > Language and Input.

Type faster with automated assistance settings

You can change your typing settings to help you type faster on your BlackBerry Keyboard. Keyboard feedback provides an
audible indication of your typing progress or when a misspelled word is corrected. In addition, you can change your settings
so that your device automatically capitalises new sentences, or so that tapping the key twice inserts a full stop.

A different tone is used for the , and @123 keys to differentiate these keys from alphabetical keys. In addition, you
can change your settings so that your device automatically capitalises new sentences or so that pressing
twice inserts a full stop.

1. On the home screen, swipe down from the top of the screen.
2. Do one of the following:

• Tap Settings > Language and Input > Prediction and Correction.
• Tap Settings > Language and Input > Feedback.
3. Tap the settings that you want to change.

Select text using the BlackBerry Keyboard

The BlackBerry Keyboard provides several ways to highlight and select text.

1. Highlight the text you want to select:

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• On the screen, touch and hold the word.

2. To expand the text selection, do one of the following:
• To automatically select more text, continue to touch and hold the text on the screen. Your selection expands from
a word to a sentence, and from a sentence to a paragraph the longer you hold.
• Tap to expand the selection to a word.
• Tap to expand the selection to a whole paragraph.
• To select more published text, such as in a browser or PDF file, move the cursor indicator handles to highlight the
whole section of text.
• To select more text in a text editor, such as an email message, place the cursor at the beginning of the text you
want to select. Touch and hold and drag the circle of interest on the screen to highlight the whole section of
text.

To dismiss the selection, tap anywhere on the screen.

Cut, copy and paste text

1. Select the text that you want to cut or copy.
2. Lift your finger off the screen. The text editing menu appears.
3. Do one of the following:

• To copy the text, touch, hold and release the highlighted text. Tap .
• To cut the text, touch, hold and release the highlighted text. Tap .
4. To paste the text, touch and hold the location where you want to paste the text and then release your finger. Tap
.

Delete a word
Swipe one finger back across the keyboard.

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Note: If you type in a right-to-left language, swipe from left to right.

Selecting word suggestions that appear while you type

Your BlackBerry device is designed to learn what you tend to say and where in a sentence you tend to say it. Your device
uses this information to try to predict what word you might type next and displays suggested words on the BlackBerry
Keyboard. You can then use flick typing to quickly select a suggested word, by placing your finger just under the word and
flicking it up towards the screen.
Your BlackBerry device is designed to learn what you tend to say and where in a sentence you tend to say it. Your device
uses this information to try to predict what word you may type next and displays suggested words on the row of touch
screen keys above the keyboard. You can quickly select a suggested word by placing your finger on the keyboard under the
word and flicking it up toward the screen.

Select a suggested word

To use a word that appears on the BlackBerry Keyboard, place your finger just below the word and flick it up onto the
screen.

Change where word suggestions appear

By default, word suggestions appear on the BlackBerry Keyboard so that you don't have to look above where you're typing
to see the suggestions. If you have difficulty selecting the suggestions, or you find the Keyboard looks cluttered, you can set
the suggestions to appear above the Keyboard instead.

1. On the home screen, swipe down from the top of the screen.
2. Tap Settings > Language and Input > On-Screen Keyboard.
3. In the Portrait Mode and Landscape Mode drop-down lists, choose how you want the word suggestions to appear.
• To make word suggestions appear above the Keyboard, tap In-Column.

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• To make word suggestions appear on the Keyboard, tap In-Letter.

• To turn off word suggestions, tap Off.

When you set word suggestions to appear above your Keyboard, you can use the suggestion by flicking up from anywhere
directly beneath the word that you want to use.

Spell check
Turn on spell check
1. On the home screen, swipe down from the top of the screen.
2. Tap Settings > Language and Input > Spell Check.
3. Set the Spell Check switch to On.

Accept spelling suggestions

If spell check is turned on, spelling mistakes are underlined in red as you type.

Tap the underlined word.

• To accept a spelling suggestion, tap the suggested word.
• To add the word to your personal dictionary, tap Add to Dictionary.

Change spell check settings

You can change spell check settings, such as whether to check the spelling of acronyms, whether to correct the casing of
words, and so on.

1. On the home screen, swipe down from the top of the screen.
2. Tap Settings > Language and Input > Spell Check.
3. Tap the settings that you want to change.

Edit your personal dictionary

When you use spell check you can add words that are marked as incorrect to a custom dictionary on your BlackBerry
device so that spell check recognises them as being correct. The words that you add to your personal dictionary can be
edited at any time.

1. On the home screen, swipe down from the top of the screen.
2. Tap Settings > Language and Input > Spell Check > Edit Personal Dictionary.

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• To add a new word to your personal dictionary, tap .

• To edit a word that's already in your personal dictionary, tap the word.
• To delete a word from your personal dictionary, tap . Tap next to the word that you want to delete.

Creating custom text shortcuts

The word substitution feature lets you create your own text shortcuts. When you set up shortcuts, your BlackBerry device
replaces the shortcut with a full word or phrase.
Tip: Word substitution is sometimes known as autotext.

Turn on word predictions

1. On the home screen, swipe down from the top of the screen.
2. Tap Settings > Language and Input > Prediction and Correction.
3. Set the Show Predictions switch to On.

Add a new text shortcut

1. On the home screen, swipe down from the top of the screen.
2. Tap Settings > Language and Input > Prediction and Correction > Word Substitution.
3. Tap .

Clear the learned words list

The BlackBerry Keyboard learns words and phrasing based on your usage to predict the next word you write. You can clear
the word list used for word suggestions with the following steps:

1. On the home screen, swipe down from the top of the screen.
2. Tap Settings > Language and Input > Prediction and Correction.
3. Tap Clear Learned Words.

Note: As you continue to type, the learned word list is regenerated unless you set the Learn New Words switch to Off on
the Prediction and Correction screen.

Change or delete a text shortcut

1. On the home screen, swipe down from the top of the screen.

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2. Tap Settings > Language and Input > Prediction and Correction > Word Substitution.
3. In the Substitution List section, tap a word substitution entry.

Typing using voice dictation

You can use voice dictation to type hands-free instead of using your keyboard.

1. To turn on voice dictation, on the home screen, swipe down from the top of the screen.
2. Tap Settings > Language and Input.
3. Tap Voice Dictation.
4. Turn on the Dictation switch .
5. In the Language drop-down list, tap the language you want to use.
6. If you want to automatically include punctuation, turn on the Auto-Punctuate switch.
7. To begin voice dictation, when your keyboard appears, tap .

Troubleshooting: Keyboard and typing

I can't show the Keyboard
If your BlackBerry device is connected to another input device such as a Bluetooth enabled keyboard then you might not
be able to show the BlackBerry Keyboard.
To show the Keyboard, disconnect the other input device and try again.

Language
If you speak more than one language, you can use the language settings to change your display, typing, voice input or
BlackBerry Keyboard language. You can also switch to another typing language while you type.

Change your display language

The language you selected during the initial setup of your BlackBerry device is your display language. The home screen,
BlackBerry Hub and supported applications display content in this language.

1. On the home screen, swipe down from the top of the screen.
2. Tap Settings > Language and Input.
3. In the Language drop-down list, tap the language that you want to use.

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Change your device's regional settings

1. On the home screen, swipe down from the top of the screen.
2. Tap Settings > Language and Input.
3. In the Region drop-down list, tap the region that you want to use to set your device's date format, default currency
and number format.

Change your input language

Your input language is the language in which you type documents, email messages, and SMS or MMS text messages. You
can select up to three languages that you want to be able to type in. The default language is the display language you
chose.
Tip: If you need to switch input languages often, make sure that your device is set up to detect your languages
automatically. To enable language detection, turn on the Language detection switch on the Input Languages screen.

1. On the home screen, swipe down from the top of the screen.
2. Tap Settings > Language and Input.
3. Tap Input Languages > .
4. Select the tickboxes beside the languages that you want to enable.

If you can't select the tickbox beside a language, you may already have three languages selected. Browse the full list of
languages and clear a language that you no longer wish to use. Then select a new input language.

Select an alternate keyboard layout

Some languages have more than one keyboard layout option. For those languages, you can select the keyboard layout that
feels most natural for you to use. The QWERTY keyboard layout is available as an option for all languages.

1. On the Input Language screen, tap one of the enabled languages that you have already selected.
2. If more than one option exists, in the drop-down list, tap a layout.
3. If you want the layout you've selected to be the default whenever you use this language, tap Make Default.

Change your voice input language

1. On the home screen, swipe down from the top of the screen.
2. Tap Settings > Language and Input.
3. Tap Voice Dictation.

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4. In the Language drop-down list, tap the language you want to use.

Change your keyboard language

You must set up more keyboard languages before you can switch between languages. If you set up multiple languages that
use the same keyboard layout (Such as QWERTY, AZERTY or QUERTZ), your BlackBerry device automatically detects
words in each language.

1. At the beginning of a new line of text, tap .

2. Tap the language you want to type in on your BlackBerry Keyboard.

If you set up two languages that use different keyboard layouts, the language and default keyboard layout automatically
switch to the other layout. If you set up three languages that use different keyboard layouts, your device automatically
cycles to the next language in the list that has a different default keyboard layout. In both cases, your device recognises
words from all the keyboard languages you set up.

Keyboard input methods

An input method enables you to type words or characters that are not available using the characters on your keyboard
layout. In some cases, input methods give you a phonetic approximation of a word based on the keyboard layout you are
using. Your device can then suggest a character or diacritic based on the sound you choose.
In other cases, input methods provide you with gestures and key combinations for languages. Some keyboard input
methods are common to all supported languages, such as word prediction or selecting accented characters by pressing
and holding keys.
All keyboard input methods also support using the key to access symbols.

Typing in other languages

You can set your BlackBerry device to recognise three different input languages when you type. As you type, your device
makes predictions based on each of the language families. For example, if you use a Latin-based display language,
predictions appear for any of the configured Latin-based languages. Similarly, if your display language is Korean, it will not
display Arabic or Latin-based suggestions. When you set more than one typing language, you may need to consider the
following:
• Some languages, such as Thai and Arabic, have more characters in the alphabet than there are keys on the keyboard.
You need to use a keystroke combination to access the second or third character on a particular key. For information
about how to access these types of characters, see the Help for typing in that language.
• Different languages may have different keyboard layouts. For example, American English uses a QWERTY keyboard
layout, but French uses an AZERTY keyboard layout. Some keys appear in locations that you may not be used to.
• Similar languages may have slightly different keyboard layouts. For example, many languages use a QWERTY keyboard
layout. However, Danish, Spanish, and Romanian include different characters on the basic keyboard that aren't on
other QWERTY keyboard layouts.

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• Some supported languages, such as Hebrew, Farsi and Arabic, read right-to-left. If you change to one of these
languages from a left-to-right language in the middle of a sentence, your device automatically places the characters
you type on the left side of the cursor. When you change back to the left-to-right language, you need to move your
cursor back to the right side of the text.

Typing in Arabic or Farsi

The Arabic and Farsi keyboard layouts support the following features:
• The Arabic language has more characters in the alphabet than there are keys on the keyboard. As a result, more than
one native character appears on one key. There may be alternate letters that are related to a primary letter or have a
similar form. You can use the keyboard mapping guide that appears with the typing task to determine how to press and
hold a letter or multi-press to access the second and third characters on each key.
• The Farsi language has a few characters that are different from the basic Arabic alphabet. These characters are listed
on the keyboard mapping guide.
• Word prediction and flicking word suggestions up onto the screen (if you have this feature turned on)
• You can type alternate characters in two ways. You can press and press a letter. A second method is to press and
hold the primary character. Then, select the alternate character from the options.
• The Arabic language has many diacritics that you can add to characters. To add a diacritic, press the diacritic key on
the row of touch screen keys above the keyboard. Then, touch the diacritic you want to add.
• To type a symbol, tap . To view more symbols, tap .

Character guide for Arabic or Farsi

The following table shows how to type the Arabic and Farsi alphabet when there is more than one native character on each
key.

Single key press + key press Key press and hold

‫ص‬ ‫ض‬ ‫صض‬

‫ث‬
‫ق‬
‫ف‬ ‫( ڤ‬Farsi only)
‫غ‬
‫ع‬
‫ه‬
‫خ‬
‫ح‬
‫ج‬ ‫( چ‬Farsi only) ‫( چ‬Farsi only)
‫س‬ ‫ش‬ ‫سش‬

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Single key press + key press Key press and hold

‫ي‬ ‫ى‬ ‫ئى‬

‫ب‬ ‫( پ‬Farsi only) ‫پ‬
‫ل‬
‫ا‬ ‫أ‬ ‫ءأاأ‬
‫ت‬ ‫ة‬ ‫تة‬
‫ن‬
‫م‬
‫ك‬ ‫( پ‬Farsi only) ‫کگ‬
‫ذ‬
‫د‬
‫ر‬
‫و‬ ‫ؤ‬ ‫ؤ‬
‫ز‬ ‫( ژ‬Farsi only) ‫( ژ‬Farsi only)
‫ظ‬
‫ط‬

Typing in Chinese
Your BlackBerry device supports Chinese Cangjie, Zhuyin (BoPoMoFo), Chinese handwriting, Chinese Pinyin (on a 3x4
keypad) and Wubihua (Strokes) input methods. To type in Chinese, you must familiarise yourself with the keyboard layout
for Chinese characters. When typing in Pinyin on a non-Chinese keyboard, you can use the phonetic sound of a character
to get Chinese diacritics to appear as word predictions.
The Chinese language input methods support the following features:
• You can type using a Latin-based alphabet on a QWERTY keyboard layout by pressing and then a letter.
• To type a symbol, tap . To view more symbols, tap .

Typing in Danish, Norwegian, Finnish or Swedish

The Danish, Norwegian, Finnish and Swedish languages are largely based on a Latin alphabet with a few variations. These
languages use the basic QWERTY keyboard layout with the addition of Å, Æ and Ø (for Danish and Norwegian) and Ö and Ä
(for Finnish and Swedish). The keyboards also support the following features:
• Word prediction and flicking word suggestions up onto the screen (if you have this feature turned on)

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• You can type alternate characters in two ways. You can press and press a letter. A second method is to press and
hold the primary character. Then, you can select the alternate character from the options.
• Alternate characters are available for I (Ä), O (Ö), P (Å), K (Æ) and L (Ø).
• To type a symbol, tap . To view more symbols, tap .

Typing in Greek
The Greek keyboard supports the following features:
• Word prediction and flicking word suggestions up onto the screen (if you have this feature turned on)
• You can type alternate characters in two ways. You can press and press a letter. A second method is to press and
hold the primary character. Then, you can select the alternate character from the options.
• To type a symbol, tap . To view more symbols, tap .

Typing in Russian
The Russian keyboard and language supports the following features:
• Word prediction and flicking word suggestions up onto the screen (if you have this feature turned on)
To access more Cyrillic characters on the Russian keyboard layout, you can use one of the following methods:
• To type an uppercase character, you can press and press a letter.
• Alternate characters are available for T, I, P, L, M or $. To type an alternate character, double-press the primary
character.
• To type an accented version of a character, press and hold the primary character. Then you can select the accented
character.
• To type a symbol, tap . To view more symbols, tap .

Typing in Hebrew
The Hebrew keyboard supports the following features:
• Word prediction and flicking word suggestions up onto the screen (if you have this feature turned on).
• To type a letter from the Latin-based alphabet using a QWERTY keyboard layout, you can press and press a letter.
• To type a symbol, tap . To view more symbols, tap .

Typing in Hindi
The Hindi keyboard supports the following features:
• Word prediction and flicking word suggestions up onto the screen (if you have this feature turned on)

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• You can type alternate characters in two ways. You can press and press a letter. A second method is to press and
hold the primary character. Then, you can select the alternate character from the options.
• To type a symbol, tap . To view more symbols, tap .

Typing in Japanese
The Japanese keyboard supports the following features:
• Word prediction and flicking word suggestions up onto the screen (if you have this feature turned on).
• To type a letter from the Latin-based alphabet using a QWERTY keyboard layout, you can press and press a letter.
• To type a symbol, tap . To view more symbols, tap .

Typing in Korean
The Korean keyboard supports the following features:
• The Korean language has more characters in the alphabet than there are keys on the keyboard. As a result, some keys
have more than one native character on one key. You may need to use the keyboard mapping guide to determine how
to access the second and third characters on each key.
• Word prediction and flicking word suggestions up onto the screen (if you have this feature turned on).
• Alternate characters are available for Q, W, E and R.
• You can type alternate characters in two ways. You can press and press a letter. A second method is to press and
hold the primary character. Then, you can select the alternate character from the options.
• To type a symbol, tap . To view more symbols, tap .

Typing in Latin-based languages

The Latin-based languages that use a variation of the QWERTY, QWERTZ or AZERTY keyboard layouts support the following
features:
• Word prediction and flicking word suggestions up onto the screen (if you have this feature turned on).
• To type an uppercase character, you can press and press a letter.
• To type an accented version of a character, press and hold the primary character. Then you can select the accented
character.
• To type a symbol, tap . To view more symbols, tap &%.

Typing in Thai
The Thai keyboard supports the following features:

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• The Thai language has more characters in the alphabet than there are keys on the keyboard. As a result, there is more
than one native character on one key. You can use the keyboard mapping guide that appears with the typing task to
determine how to access the second and third characters on each key.
• Word prediction and flicking word suggestions up onto the screen (if you have this feature turned on).
• To type an alternate character, you can press and press a letter.
• To type an accented version of a character, you can press and hold the primary character. Then you can select the
accented character.
• To type a symbol, tap . To view more symbols, tap .

Typing in Vietnamese
The Vietnamese keyboard supports the following features:
• The Vietnamese language has more characters in the alphabet than there are keys on the keyboard. As a result, some
keys have more than one native character on one key. You may need to use the keyboard mapping guide to determine
how to access the second and third characters on each key.
• Word prediction and flicking word suggestions up onto the screen (if you have this feature turned on).
• To type an uppercase character, you can press and press a letter.
• To type an accented version of a character, you can press and hold the primary character. Then you can select the
accented character.
• Accented characters are available for E, O, A and D. To type an accented character, double-tap the primary character.
• To type a symbol, tap . To view more symbols, tap .

Screen display
You can set preferences for your screen display, such as font size and wallpaper, as well as connect your device to an
external display.

Change your backlighting

1. On the home screen, swipe down from the top of the screen.
2. Tap Settings > Display.
3. Move the slider to adjust the brightness.

Tip: After you swipe down from the top of the screen, if you see in the quick settings, you can tap to display the
slider without going into the Display screen.

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Change your font size

1. On the home screen, swipe down from the top of the screen.
2. Tap Settings > Display.
3. In the Font Size drop-down list, tap the size of font that you want to use.

Set your wallpaper

You can set a picture as your wallpaper. You can also choose a picture to display when your device is locked that is
different from your home screen wallpaper.

1. Open a picture.
2. Tap > Wallpaper.
You can edit the picture by cropping, adding filters and more.
3. Tap Done.
4. Select Lock Screen, Home Screen or Both.
5. Tap OK.

Tip: When all of your apps are closed, you can set the option to show only your wallpaper. Swipe down from the top of the
screen. Tap Settings > Display. Turn on the Show Wallpaper When All Apps Are Closed switch. You can swipe right to
see all of your app icons.

Turn on rotation lock

1. On the home screen, swipe down from the top of the screen.
2. Tap .

Use your device as a torch

You can add the option to use your device as a torch to the Quick Settings menu.

1. On the home screen, swipe down from the top of the screen.
2. Tap Settings > Quick Settings.
3. Select the Torch tickbox.

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Turn off icon labels in the action bar

By default, labels appear under icons in the action bar at the bottom of the screen. The labels identify and explain the
signature actions available to you. If you turn off this setting, icon labels don't appear unless you touch and hold the icon in
the action bar. To turn off the labels:
Tip: You can slide your finger between icons to see the labels. To avoid selecting an option, slide your finger outside of the
action bar.

1. On the home screen, swipe down from the top of the screen.
2. Tap Settings > Display.
3. Turn off the Always Show Icon Labels switch.

Accessibility
Your BlackBerry 10 device uses several well-established accessibility aids for people with disabilities. These aids include
magnify mode, hearing aid mode, TTY support, closed captions, text size adjustment and the BlackBerry Screen Reader.

What's new in accessibility

Your BlackBerry device is designed to help you stay productive with assistive technology for people with disabilities and
special requirements. BlackBerry continues to improve the accessibility features on your BlackBerry device with updates
to existing features and expanded gestures to use with the BlackBerry Screen Reader.

Gestures
• The "Where am I" gesture makes the BlackBerry Screen Reader describe the application and area of the screen where
you are currently located. To use the "Where am I" gesture, tap the screen with two fingers.

Application support for BlackBerry Screen Reader

The BlackBerry Screen Reader now supports the following applications:

• BlackBerry Remember
• Music
• Smart Tags

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Settings
• You can now set the display using the Reverse Contrast feature.
• There is now a preview pane for Closed Captions settings.

BlackBerry Screen Reader

• You can rewind the BlackBerry Screen Reader to read up to the last ten spoken items.

BlackBerry Screen Reader

The BlackBerry Screen Reader is an assistive technology that lets users with vision impairment interact with their
BlackBerry 10 device using speech output. The BlackBerry Screen Reader uses text-to-speech (TTS) to read screen
content, such as documents, email messages, text messages (SMS or MMS), titles and properties of media files and other
text-based information. The BlackBerry Screen Reader also provides navigation cues by reading screen layout information,
such as menu titles, page numbers and links.

Turn on the BlackBerry Screen Reader

The BlackBerry Screen Reader is a text-to-speech (TTS) feature on your BlackBerry device. The first time you turn on the
BlackBerry Screen Reader, the Help app automatically opens to help you learn about the gestures you can use.

1. To turn on the BlackBerry Screen Reader, triple-press the Power/Lock key.

2. To turn off the BlackBerry Screen Reader, triple-press the Power/Lock key again.

Tip: You can set your device to only turn on the BlackBerry Screen Reader from the device settings. If you don't intend to
use this feature, you can turn off the Enable using triple tap option after you complete the initial device setup in Settings >
Accessibility > Screen Reader.

Turn on the BlackBerry Screen Reader using device settings

The first time you turn on the BlackBerry Screen Reader, the Help app automatically opens to help you learn about the
gestures you can use.
Tip:
If you don't want to see a verification message each time you turn on the BlackBerry Screen Reader from the device
settings, turn off the Confirmation Message option in the BlackBerry Screen Reader section of the device settings.

1. On the home screen, swipe down from the top of the screen.
2. Tap Settings > Accessibility > Screen Reader.
3. Turn on the Screen Reader switch.

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4. Do one of the following:

• Double-tap anywhere on the screen with two fingers to continue.
• Tap Cancel to close the dialogue box without turning on the BlackBerry Screen Reader
5. Close the BlackBerry Screen Reader settings in one of the following ways:
• If the BlackBerry Screen Reader is turned on, swipe up from the bottom of the screen to minimise the screen.
With the point of regard on the minimised app, double-tap with two fingers to close the app.
• If the BlackBerry Screen Reader is turned on, tap to set the point of regard. Then, double-tap to return to
the Accessibility screen. Tap to set the point of regard. Then tap again to return to the System Settings
screen. With the point of regard on the minimised app, double-tap with two fingers to close the app.
• If the BlackBerry Screen Reader is turned off, swipe up from the bottom of the screen to minimise the screen. Tap
to close the app.
• If the BlackBerry Screen Reader is turned off, tap to return to the Accessibility screen. Tap again to return
to the System Settings screen. Swipe up from the bottom of the screen to minimise the screen. Tap to close
the app.

Gestures for the BlackBerry Screen Reader

Gestures for the Quick Tasks mode

In Quick Tasks mode, you can change settings and access BlackBerry Screen Reader features. When you access Quick
Tasks mode, a list of available tasks appears and you have 3 seconds to complete a task. If you don't complete a task, the
BlackBerry device closes the mode and vibrates briefly to notify you.
To access Quick Tasks mode, swipe down and to the right with one finger.

Task Gesture

Change the speech volume Swipe up with one finger to increase the volume. Swipe
down with one finger to decrease the volume.

Change the speech speed Swipe left with one finger to decrease the speech rate.
Swipe right with one finger to increase the speech rate.

Replay the last item Swipe up with two fingers.

Note: You can rewind to hear the last 10 items spoken

Spell the last item letter by letter Swipe down with two fingers.

Spell the last item using the phonetic alphabet (for Swipe down and hold with two fingers to spell the last item
example, Alpha, Bravo and so on) phonetically.

Turn on or turn off Dark Screen Mode Tap once with two fingers.

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Gestures for navigating on your device

Gestures that start at the edges of the screen (such as swiping down from the top to access Settings or swiping up from the
bottom to minimise an app) are the same in the BlackBerry Screen Reader as they are in all other apps. However, when the
BlackBerry Screen Reader is turned on, you can use additional gestures to help you navigate

Task Gesture

Set and read the point of regard Tap the point of regard with one finger.
A point of regard is a field, button, selection area, link,
application, paragraph, sentence, word, title, picture or any
other screen element.

Access Discovery mode Tap and hold the point of regard with one finger, and then
move your finger. The point of regard is set to the object
Discovery mode allows you to find and interact with points
under your finger.
of regard, such as letters, words, buttons, links, menu items
and pictures. These points of regard are highlighted.

Announce where the point of regard is set on your screen. Tap the screen once with two fingers.
You can use this gesture as a "Where am I" locator if you
get lost on the screen. The BlackBerry Screen Reader reads
the description, the location of the point of regard and the
application name.

Activate a point of regard Double-tap the point of regard with one finger.
When you activate a point of regard, you indicate that you
want to interact with that part of the display.

Press and hold Double-tap and hold.

Move to the next or previous point of regard Swipe right with one finger to go to the next point of regard.
Swipe left with one finger to go to the previous point of
regard.

Pan or scroll a list Swipe up with two fingers to scroll towards the top. Swipe
down with two fingers to scroll towards the bottom. This
action sets a new point of regard.
An audio cue indicates that the scrolling action is complete
and the BlackBerry Screen Reader updates the point of
regard so that you can continue reading from the new
location.

Go to the top or bottom of a display area Swipe up and hold with two fingers to go to the top. Swipe
down and hold with two fingers to go to the bottom. This
action sets a new point of regard.

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Task Gesture

Enter text navigation mode Tap to make a text field the point of regard. Double-tap with
two fingers to enter text navigation mode.

Change a slider value With the point of regard focused on the slider, flick up with
one finger to increase the slider value. Flick down with one
finger to decrease the slider value.

Move to the previous or next section of text or web content. In text navigation mode, swipe left with one finger to go to
the previous section of text or web content. Swipe right with
A section of text can be a character, word, line, sentence or
one finger to go to the next section of text or web content.
paragraph. A section of web content can be a header or
link.

Set the size of a text chunk. Swipe up with one finger while in text navigation mode to
increase the size. Swipe down with one finger while in the
A text chunk can be a character, word, line, sentence,
content to decrease the size.
paragraph or a header or link on a webpage. The size of a
text chunk is used to identify how far to skip ahead or go
back in a document, web content or other text.

Move left, right, up or down Swipe left, right, up or down with three fingers.

Stop the BlackBerry Screen Reader from reading Swipe down and to the left with one finger.
When the BlackBerry Screen Reader reads a page of text,
the point of regard remains on the last read item so that you
can resume reading from the location where you stopped.

Perform the default action of the application Double-tap with two fingers.

Read the time and date Quickly swipe down and then up with one finger.
Note: You can use this gesture on any screen, even when a
status bar is not present..

Read the status bar information (including battery and Quickly swipe up and then down with one finger.
network connectivity)
Note: You can use this gesture on any screen, even when a
status bar is not present..

Gestures for the BlackBerry Calendar

Task Gesture

Move to the next day, week or month Swipe right with three fingers.

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Task Gesture

Move to the previous day, week or month Swipe left with three fingers.

Gestures for the home screen

Task Gesture

Minimise the application and show your minimised apps Swipe up from the bottom. This gesture is the same as the
one used in other applications.

Close a minimised app With the point of regard on the minimised app, double-tap
with two fingers.

Delete an app Tap and hold with one finger, and then move your finger to
the app. The point of regard is set under your finger. Then
double-tap with two fingers to delete the app.

Gestures for text entry and editing

When you select text to cut, copy or delete, the size of the text block depends on the size of text chunk you have set. A text
chunk can be a character, word, line, sentence, or paragraph, or a header or link on a webpage.

Task Gesture

Switch the BlackBerry Keyboard layout With the point of regard on the BlackBerry Keyboard, swipe
down with one finger.

Accept word prediction Swipe up with one finger.

Select text Double-tap and hold with one finger.

This gesture selects a text chunk and includes the cursor
position.

Clear a text selection When you have text selected, double-tap and hold with one
finger.

Extend the text selection When you have text selected, swipe from left to right to
increase the selection by one text chunk.

Decrease the text selection When you have text selected, swipe from right to left to
decrease the selection by one text chunk.
If the text selection becomes empty when you swipe to
decrease the selection, the selection extends in the
opposite direction. For example, if you get to the beginning

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Task Gesture

of the selected text, the new selection is the configured text

chunk extending to the left. If you get to the end of the
selected text, the new selection is beyond the previous end.

Change the size of a text chunk Swipe up with one finger while in the content to increase
the size. Swipe down with one finger while in the content to
decrease the size.

Delete a block of text (for languages that read left to right) Swipe from right to left with two fingers.

Delete a block of text (for languages that read right to left) Swipe from left to right with two fingers.

Cut a block of text Swipe left, and then right with two fingers.

Copy a block of text Swipe right, and then left with two fingers.

Paste a block of text After you copy or cut text, swipe down and then up with two
fingers.
When you successfully paste the text, the BlackBerry
Screen Reader reads the content that you inserted.

Hide the touch screen keyboard When the keyboard is visible, set the point of regard to the
space bar, then double-tap and hold with one finger.

Gestures for the Phone app

Task Gesture

Answer a call Double-tap with two fingers on the Incoming Call screen.

Reject a call Double-tap and hold with two fingers on the Incoming Call
screen.

End a call Double-tap and hold with two fingers anywhere on the
screen.

Gestures for the BlackBerry Hub

Task Gesture

Delete a notification or message Swipe left with three fingers.

Open a notification or message Double-tap with one finger.

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Task Gesture

Open BlackBerry Hub Instant Actions to quickly triage an Double-tap with two fingers.
incoming notification

Expand an email folder Triple-tap with one finger. In Discovery mode, tap and hold
with one finger and double-tap with a second finger.

Collapse an email folder Triple-tap with one finger. In Discovery mode, tap and hold
with one finger and double-tap with a second finger.

Using the BlackBerry Screen Reader with an external keyboard

You can use the BlackBerry Screen Reader with an external keyboard, such as a Bluetooth enabled keyboard or a USB
keyboard. You can control the BlackBerry Screen Reader using the following gestures on your external keyboard.

Goal Action

Increase a text size chunk or slider value Press the Up Arrow key

Decrease a text size chunk or slider value Press the Down Arrow key

Move to the previous item Press the Left Arrow key

Move to the next item Press the Right Arrow key

Read from the top of the page Press Ctrl+A

Read from the current location Press Ctrl+Shift+A

Set and speak the current point of regard Press Ctrl+Enter or Ctrl+Spacebar

Access Discovery Mode Press Ctrl+Shift+Enter or Ctrl+Shift+Spacebar

Note: Discovery mode allows you to find and interact with
points of regard, such as letters, words, buttons, links,
menu items, and pictures. These points of regard are
highlighted.

Stop the BlackBerry Screen Reader from speaking Press Ctrl+S

Turn on or turn off Dark Mode Press Ctrl+Shift+S

Announce where the point of regard is set on your screen Press Ctrl+Period(.)
Note: You can use this gesture as a "Where am I" locator if
you get lost on the screen. The BlackBerry Screen Reader
reads the description, the location of the point of regard
and the application name.

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Turn on the Dark Screen mode using gestures

When you turn on the BlackBerry Screen Reader you use gestures to complete tasks.

1. When you have the BlackBerry Screen Reader turned on, swipe down and to the right with one finger to access Quick
Tasks mode.
2. Tap with two fingers to turn on or turn off Dark Screen Mode.

After 3 seconds, your device exits Quick Tasks Mode.

Turn on Dark Screen mode using device settings

If you use the BlackBerry Screen Reader, you can increase privacy and conserve battery life by turning off the screen
backlight and using Dark Screen mode.

1. On the home screen, swipe down from the top of the screen.
2. Double-tap Settings to set the point of regard. Then, tap to activate the Settings menu.
3. Double-tap Accessibility to set the point of regard. Then, tap to activate the Accessibility option.
4. Double-tap Screen Reader to set the point of regard. Then, tap to activate the Screen Reader option.
5. Double-tap Dark Screen Mode to set the point of regard. Then, tap to activate the Dark Screen Mode option.
6. Close the BlackBerry Screen Reader settings in one of the following ways:
• Swipe up from the bottom of the screen to minimise the screen. With the point of regard on the minimised app,
double-tap with two fingers to close the app.
• Double-tap to return to the Accessibility screen. Tap again to return to the System Settings screen. With the
point of regard on the minimised app, double-tap with two fingers to close the app.

Adjust the volume, speed and pitch using gestures

You might want to increase the speed of the BlackBerry Screen Reader when you browse the Internet, or slow it down when
you receive instructions. You can increase the volume when you're outside, or decrease it when you're at home or in a
quieter space. You might also want to adjust the pitch. The BlackBerry Screen Reader lets you adjust the volume, speed
and pitch to provide a personalised experience for any situation.
When the BlackBerry Screen Reader is on, you can use gestures to complete tasks.

1. When you have the BlackBerry Screen Reader turned on, swipe down and to the right with one finger to access Quick
Tasks mode.
2. Do any of the following:
• Swipe up with one finger to increase the volume. Swipe down with one finger to decrease the volume.
• Swipe left with one finger to decrease the speech rate. Swipe right with one finger to increase the speech rate.

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• Tap the Pitch field with one finger to set the point of regard. Swipe up with one finger to increase the Pitch slider
value. Swipe down with one finger to decrease the Pitch slider value.

After three seconds, your device closes Quick Tasks Mode.

Adjust the volume, speed and pitch using device settings

1. On the home screen, swipe down from the top of the screen.
2. Double-tap Settings to set the point of regard. Then, tap to activate the Settings menu.
3. Double-tap Accessibility to set the point of regard. Then, tap to activate the Accessibility option.
4. Double-tap Screen Reader to set the point of regard. Then, tap to activate the Screen Reader option.
5. Do any of the following:
• Swipe up with one finger to increase the volume. Swipe down with one finger to decrease the volume.
• Tap the Pitch field with one finger to set the point of regard. Swipe up with one finger to increase the Pitch slider
value. Swipe down with one finger to decrease the Pitch slider value.
• Tap the Speed field with one finger to set the point of regard. Flick up with one finger to increase the speed.
6. Close the BlackBerry Screen Reader settings in one of the following ways:
• Swipe up from the bottom of the screen to minimise the screen. With the point of regard on the minimised app,
double-tap with two fingers to close the app.
• Tap to set the point of regard. Then, double-tap to return to the Accessibility screen. Tap to set the
point of regard. Then tap again to return to the System Settings screen. With the point of regard on the
minimised app, double-tap with two fingers to close the app.

Adjust the text or punctuation verbosity using gestures

When you are learning how to use the BlackBerry Screen Reader, you can set the verbosity to a higher setting. Once you
are more familiar with your BlackBerry device, you can change the verbosity to include less information. For example,
when the BlackBerry Screen Reader pauses at the end of a sentence, it might not be necessary for the screen reader to
indicate that there is a period or exclamation mark.
You can adjust two types of verbosity in the BlackBerry Screen Reader. Text verbosity includes noncontent words such as
labels, the current list item of the total list items and navigation tips. Punctuation verbosity includes the amount of
punctuation that is read.
When you turn on the BlackBerry Screen Reader, you use gestures to complete tasks.

1. When you have the BlackBerry Screen Reader turned on, swipe down and to the right with one finger to access Quick
Tasks mode.
2. Tap with one finger to open the BlackBerry Screen Reader settings.
3. To set the text verbosity, complete the following steps:
a. Tap Verbosity with one finger to set the point of regard.

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b. Double-tap with one finger to activate the Verbosity field as the point of regard and open the drop-down list of
options.
c. Tap with one finger set the point of regard on either the high verbosity or low verbosity options.
d. Double-tap with one finger to select your choice.
4. To set the punctuation verbosity, complete the following steps:
a. Tap Punctuation Verbosity with one finger to set the point of regard.
b. Double-tap with one finger to activate the Punctuation Verbosity field as the point of regard.
c. Tap with one finger set the point of regard on your selected punctuation verbosity option.
d. Double-tap with one finger to select your choice.

After 3 seconds, your device exits Quick Tasks mode.

Adjust the text or punctuation verbosity using device settings

1. On the home screen, swipe down from the top of the screen.
2. Double-tap Settings to set the point of regard. Then, tap to activate the Settings menu.
3. Double-tap Accessibility to set the point of regard. Then, tap to activate the Accessibility option.
4. Double-tap Screen Reader to set the point of regard. Then, tap to activate the Screen Reader option.
5. To set text verbosity, complete the following steps:
a. Tap Verbosity with one finger to set the point of regard.
b. Double-tap with one finger to activate the Verbosity field as the point of regard and open the drop-down list of
options.
c. Tap with one finger set the point of regard on either the high verbosity or low verbosity options.
d. Double-tap with one finger to select your choice.
6. To set punctuation verbosity, complete the following steps:
a. Tap Punctuation Verbosity with one finger to set the point of regard.
b. Double-tap with one finger to activate the Punctuation Verbosity field as the point of regard and open the drop-
down list of options.
c. Double-tap None to set the point of regard if you don't want any punctuation replaced with a spoken equivalent.
d. Double-tap Some if you want the following symbols to be replaced with a spoken equivalent: # (number), $
(dollar), % (percent sign), & (ampersand), * (asterisk), + (plus), / (slash), = (equal), @ (at sign) and ^ (caret).
e. Double-tap Most if you want to include the previous list, plus the following symbols: "(quotation mark), ( (left
parentheses), ) (right parentheses), - (hyphen), _ (underscore), : (colon), ; (semicolon), < (left angle bracket), >
(right angle bracket), [ (left bracket), ] (right bracket), \ (backslash), | (pipe symbol), ` (grave accent or
apostrophe), ~ (tilde), { (left brace) and } (right brace).
f. Double-tap All if you want to include all the previous lists of symbols, plus the following symbols: ? (question
mark) and ! (exclamation point).
g. Tap with one finger set the point of regard on your selected punctuation verbosity option.
h. Double-tap with one finger to select your choice.
7. Close the BlackBerry Screen Reader settings in one of the following ways:

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• Swipe up from the bottom of the screen to minimise the screen. With the point of regard on the minimised app,
double-tap with two fingers to close the app.
• Tap to set the point of regard. Then, double-tap to return to the Accessibility screen. Tap to set the
point of regard. Then tap again to return to the System Settings screen. With the point of regard on the
minimised app, double-tap with two fingers to close the app.

Using audio cues with BlackBerry Screen Reader

Your BlackBerry Screen Reader can emit audio cues for events on your BlackBerry device. By default, this setting is on and
you hear audio cues for the following:
• A task error
• A task is starting or finishing
• A page or screen is refreshed or changed
• You changed a switch, tickbox or option
• A menu is opened or closed
• The keyboard is visible or hidden

Turn on audio cues for the BlackBerry Screen Reader using gestures
When you turn on the BlackBerry Screen Reader, you use gestures to complete tasks.

1. When you have the BlackBerry Screen Reader turned on, swipe down and to the right with one finger to access Quick
Tasks mode.
2. Tap with one finger to open the BlackBerry Screen Reader settings.
3. Double-tap Screen Reader sounds to set the point of regard. Then, tap to activate the Screen Reader sounds option.
4. Turn on the switch.

Turn on audio cues for the BlackBerry Screen Reader using device
settings
1. On the home screen, swipe down from the top of the screen.
2. Double-tap Settings to set the point of regard. Then, tap to activate the Settings menu.
3. Double-tap Accessibility to set the point of regard. Then, tap to activate the Accessibility option.
4. Double-tap Screen Reader to set the point of regard. Then, tap to activate the Screen Reader option.
5. Double-tap Screen Reader sounds to set the point of regard. Then, tap to activate the Screen Reader sounds option.
6. Turn on the switch.
7. Close the BlackBerry Screen Reader settings in one of the following ways:
• Swipe up from the bottom of the screen to minimise the screen. With the point of regard on the minimised app,
double-tap with two fingers to close the app.

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• Tap to set the point of regard. Then, double-tap to return to the Accessibility screen. Tap to set the
point of regard. Then tap again to return to the System Settings screen. With the point of regard on the
minimised app, double-tap with two fingers to close the app.

Turn on the Silent on Calls setting using gestures

When you turn on the BlackBerry Screen Reader, you use gestures to complete tasks.

1. When you have the BlackBerry Screen Reader turned on, swipe down and to the right with one finger to access Quick
Tasks mode.
2. Tap with one finger to open the BlackBerry Screen Reader settings.
3. Double-tap Silent on Calls to set the point of regard. Then, tap to turn on Silent on Calls.

Turn on the Silent on Calls setting using device settings

The Silent on Calls setting prevents the BlackBerry Screen Reader from reading screen information while you're on a call.

1. On the home screen, swipe down from the top of the screen.
2. Double-tap Settings to set the point of regard. Then, tap to activate the Settings menu.
3. Double-tap Accessibility to set the point of regard. Then, tap to activate the Accessibility option.
4. Double-tap Screen Reader to set the point of regard. Then, tap to activate the Screen Reader option.
5. Double-tap Silent on Calls to set the point of regard. Then, tap to turn on Silent on Calls.
6. Close the BlackBerry Screen Reader settings in one of the following ways:
• Swipe up from the bottom of the screen to minimise the screen. With the point of regard on the minimised app,
double-tap with two fingers to close the app.
• Tap to set the point of regard. Then, double-tap to return to the Accessibility screen. Tap to set the
point of regard. Then tap again to return to the System Settings screen. With the point of regard on the
minimised app, double-tap with two fingers to close the app.

Turn on the Keyboard Echo setting using gestures

Make sure you're saying what you think you're saying. The Keyboard Echo feature reads screen information when you type
in a text field.
When you turn on the BlackBerry Screen Reader, you can use gestures to complete tasks.

1. When you have the BlackBerry Screen Reader turned on, swipe down and to the right with one finger to access Quick
Tasks mode.
2. Tap with one finger to open the BlackBerry Screen Reader settings.
3. Tap Keyboard Echo with one finger to set the point of regard.
4. Double-tap Keyboard Echo to set the point of regard. Then, tap to activate the Keyboard Echo option.

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5. In the Keyboard Echo drop-down list, double-tap None, Characters, Words or Characters and Words to set the point
of regard. Then, tap to activate your choice.

Turn on the Keyboard Echo setting using device settings

1. On the home screen, swipe down from the top of the screen.
2. Double-tap Settings to set the point of regard. Then, tap to activate the Settings menu.
3. Double-tap Accessibility to set the point of regard. Then, tap to activate the Accessibility option.
4. Double-tap Screen Reader to set the point of regard. Then, tap to activate the Screen Reader option.
5. Double-tap Keyboard Echo to set the point of regard. Then, tap to activate the Keyboard Echo option.
6. In the Keyboard Echo drop-down list, double-tap None, Characters, Words or Characters and Words to set the point
of regard. Then, tap to activate your choice.
7. Close the BlackBerry Screen Reader settings in one of the following ways:
• Swipe up from the bottom of the screen to minimise the screen. With the point of regard on the minimised app,
double-tap with two fingers to close the app.
• Double-tap to return to the Accessibility screen. Tap again to return to the System Settings screen. With the
point of regard on the minimised app, double-tap with two fingers to close the app.

Change BlackBerry Screen Reader language using gestures

If you speak more than one language, your BlackBerry Screen Reader can too. You can quickly change the text-to-speech
(TTS) language if you're reading web content or email messages in a different language than the preferred language that
you set for your BlackBerry device.
When you turn on the BlackBerry Screen Reader, you use gestures to complete tasks.

1. When you have the BlackBerry Screen Reader turned on, swipe down and to the right with one finger to access Quick
Tasks mode.
2. Tap with one finger to open the BlackBerry Screen Reader settings.
3. Swipe down with two fingers to scroll to the bottom of the BlackBerry Screen Reader settings.
4. Double-tap Screen Reader Language to set the point of regard. Then, tap to activate the Screen Reader Language
option and open the drop-down language list.

Change the BlackBerry Screen Reader language using device settings

1. On the home screen, swipe down from the top of the screen.
2. Double-tap Settings to set the point of regard. Then, tap to activate the Settings menu.
3. Double-tap Accessibility to set the point of regard. Then, tap to activate the Accessibility option.
4. Double-tap Screen Reader to set the point of regard. Then, tap to activate the Screen Reader option.
5. Swipe down with two fingers to scroll to the bottom of the BlackBerry Screen Reader settings.

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6. Double-tap Screen Reader Language to set the point of regard. Then, tap to activate the Screen Reader Language
option and open the drop-down language list.
7. Double-tap on the language to set the point of the regard. Then, tap to select the language.
8. Close the BlackBerry Screen Reader settings in one of the following ways:
• Swipe up from the bottom of the screen to minimise the screen. With the point of regard on the minimised app,
double-tap with two fingers to close the app.
• Double-tap to return to the Accessibility screen. Tap again to return to the System Settings screen. With the
point of regard on the minimised app, double-tap with two fingers to close the app.

Stop the BlackBerry Screen Reader from reading dialogue boxes, tips and
notifications
When a dialogue box, tip or notification appears on your BlackBerry device screen, the BlackBerry Screen Reader moves
from your point of regard to the message on the screen. The BlackBerry Screen Reader reads the message from the top. If
you do not wish to hear the contents of the dialogue box, tip or notification, you can stop the BlackBerry Screen Reader
from reading it.

Tap on the screen to stop reading the message.

Customise your accessibility settings

You can customise your BlackBerry device to help suit your needs. For example, you can magnify the screen, use your
hearing aid with your device and change the font size.

1. On the home screen, swipe down from the top of the screen.
2. Tap Settings > Accessibility.
3. Change your settings.

Turn on Magnify mode

You can use Magnify mode to enlarge the information on your BlackBerry device screen. You can zoom in to or zoom out
from the screen, even if you use an application that does not normally support zooming.

1. On the home screen, swipe down from the top of the screen.
2. Tap Settings > Accessibility.
3. Turn on the Magnify Mode switch.
The information on the screen immediately appears larger.
4. To move around the magnified screen, use two fingers to move the screen in the direction you want to go.

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Customise the magnification level

When you use Magnify mode, you can customise the level of magnification on the screen.

To adjust the magnification without leaving your current screen, in magnification mode do one of the following:
• To increase the magnification, zoom in by sliding your fingers apart.
• To decrease the magnification, zoom out by sliding your fingers together.

If you reach the maximum magnification, your BlackBerry device vibrates.

Temporarily turn off Magnify mode

You may want to temporarily turn off the magnification of your screen to see the whole screen at once and then turn on
Magnify mode again to continue what you were doing.

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Using two fingers, triple-tap anywhere on the screen.

To turn on Magnify mode again, triple tap again.

Turn on the Reverse Contrast feature

The Reverse Contrast feature provides the option to change your display to a dark background with light text, and reverses
the contrast of images.

1. On the home screen, swipe down from the top of the screen.
2. Tap Settings > Accessibility.
3. Turn on the Reverse Contrast switch.

Turn on the Closed Captions setting

The Closed Captions setting displays text on your BlackBerry device screen when you play video files that support closed
captioning. The captioned content specifies the default settings for Character and Caption Background.

1. On the home screen, swipe down from the top of the screen.
2. Tap Settings > Accessibility.
3. Turn on the Closed Captions switch.
4. Change any of the Character settings for Character Colour, Character Opacity, Character Size or Font.
5. Change any of the Caption Background settings for Caption Background Colour or Caption Background Opacity.

After you change any of the Character settings or Caption Background settings, you can see the changes in the Preview
window.

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Turn on Hearing Aid mode

This feature might not be supported depending on your BlackBerry device model. This feature only supports hearing aids
equipped with a telecoil.
Hearing Aid mode is designed to improve the compatibility of your device with your hearing aid. When you have Hearing
Aid mode turned on, appears on the status bar.

1. On the home screen, swipe down from the top of the screen.
2. Tap Settings > Accessibility > Hearing Aid Settings.
3. Turn on the Hearing Aid Mode switch.

Turn on TTY support

The TTY device that you want to connect to your BlackBerry device must operate at 45.45 bps.
TTY support is designed to allow your device to connect with an external TTY device that converts received calls to text.
If your TTY device is designed for use with a 2.5-mm headset jack, you must use an adapter accessory to connect your TTY
device to your device.

1. Connect a TTY device to your device according to the instructions that came with your TTY device.
2. In the Phone app, swipe down from the top of the screen.
3. Tap Settings > TTY.
4. Turn on the TTY switch.

Tip: You can also turn on TTY support from your home screen. Swipe down from the top of the screen. Tap Settings >
Accessibility > TTY.

Media cards and storage

A media card lets you store more pictures, videos, music and documents on your BlackBerry device! The files that you
store on your device can be transferred between your device and your computer in just a few steps.

Moving or copying media files and documents

You can drag and drop documents, pictures, videos, music and other files by using your BlackBerry device as a drive on
your computer.

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You can also use BlackBerry Link to keep your media files and documents in sync between your device and your computer.
To download BlackBerry Link, on your computer, visit www.blackberry.com/BlackBerryLink. For more information about
synchronisng media files and documents, see the Help in BlackBerry Link.
Tip: To locate files on your device, if you know the file or folder name, tap to search for it.

Transfer files between your computer and device using a USB connection
1. Using a USB cable, connect your BlackBerry device to your computer.

2. If necessary, enter your device password.

Your device and media card appear as drives on your computer.
3. Go to the files or folders that you want to copy.
4. Drag and drop the files or folders.

Transfer files between your computer and device using a Wi-Fi

connection
You must set a new storage access password each time that you turn on access to storage using a Wi-Fi network. Before
files are moved over a Wi-Fi network, you are prompted to enter the storage access password.

1. On the home screen of your BlackBerry device, swipe down from the top of the screen.
2. Tap Settings > About.
3. In the Category drop-down list, tap Network. Make note of the IPv4 address.
4. Tap .
5. Tap Storage and Access.
6. Turn on the Access using the Wi-Fi switch.

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7. Type a storage access password.

8. Tap Identification on Network and make a note of the Username.
9. On your computer, do one of the following:
• If your computer uses a Windows operating system, in a Run command, type the IP address using the following
format: \\xxx.xxx.xxx.xxx.
• If your computer uses a Mac operating system, click Go > Connect to Server. Type the IP address using the
following format: smb://xxx.xxx.xxx.xxx.
10. Go to the files or folders that you want to copy.
11. When prompted, enter the username and storage access password.
12. Drag and drop the files or folders.

Using a media card

Would you like more space to store your ringtones, videos, pictures and songs? For additional space to save documents and
media files, you can insert a microSD card into your BlackBerry device. Using a media card can help to increase the
performance and power efficiency of your device.
You might be able to move large amounts of data by simply moving the media card into another device that supports the
microSD card.

Supported media cards

Your BlackBerry device supports media card sizes up to 64 GB. Only microSD cards are supported.
To use a media card larger than 32 GB, you may need to format the media card to FAT32 format. You can use your device
to format your media card.

Format your media card

You can format your media card to help resolve an issue with the media card. When you format your media card, all of your
media card data is deleted.

1. On the home screen, swipe down from the top of the screen.
2. Tap Settings > Storage and Access.
3. Tap Format Media Card.

Wipe data from your media card

To help protect your privacy, you can permanently delete all of your media card data. Depending on the amount of data,
this process might take some time.

1. On the home screen, swipe down from the top of the screen.

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2. Tap Settings > Storage and Access.

3. Tap Erase Media Card.

To use the media card again, you must format it.

Turn on encryption
Your BlackBerry device creates and stores an encryption key when you turn on encryption. Your device uses this
encryption key to access encrypted files on your media card.

1. On the home screen, swipe down from the top of the screen.
2. Tap Settings > Security and Privacy > Encryption.
3. Do any of the following:
• Turn on the Device Encryption switch.
• Turn on the Media Card Encryption switch.

CAUTION: Turn off encryption or back up your encrypted media card files before a security wipe. A security wipe is
designed to delete your device data including the encryption key. Without the encryption key, your device can’t access
your encrypted media card files.

Check how much storage space is free

You can view the amount of used and free storage space available on your BlackBerry device and your media card. You can
also see a breakdown of what types of files are taking up space.

1. On the home screen, swipe down from the top of the screen.
2. Tap Settings > Storage and Access.
3. Tap Device Storage Details or Media Card Details.

Tip: The amount of available storage space displays when you minimise the File Manager app.

How do I free up storage space?

To make room for more files and apps, try any of the following:
• Save documents and media files on your media card. To automatically save camera pictures and videos on your media
card, on the home screen, tap . Swipe down from the top of the screen and tap .
• Move documents and media files from your device to your media card using File Manager.
• Reduce the size of pictures that you take and videos that you record. To change the ratio option for your pictures and
videos, on the home screen, tap > .

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• Transfer some of your data to your computer using a USB connection, a Wi-Fi connection, or BlackBerry Link. To
download BlackBerry Link, on your computer, visit www.blackberry.com/BlackBerryLink.
• Delete files that you don't need. To delete multiple items, in an app, tap > . Select the items and tap >
.
• Delete apps that you don't use. To delete an app, on the home screen, touch and hold an app icon until the icons begin
to blink. On the icon for the app that you want to delete, tap . If you don't see on the app icon, the app can't be
deleted.
• Delete messages in the BlackBerry Hub that you don't need. You can delete individual messages and multiple
messages. To delete messages only from your device, but keep them on the messaging server, tap > > Display
and Actions. In the Delete On drop-down list, tap Hub Only. To delete all messages that were sent or received before a
specific date, touch and hold the date bar. The messages are highlighted. Tap .

Optimise your device's performance

If you find that your BlackBerry device is running unusually slow, try any of the following:

• Close any apps that you aren't using.

• Delete messages that you don't need to keep.
• In your browser privacy settings, clear your history, cookies and other website data.

Error messages: Media card

If your BlackBerry device detects a possible problem or issue with your media card, you can view more details about the
error in your Storage and Access settings.

Your media card isn't recognised

The media card might be in an unreadable format. Consider formatting the media card.
CAUTION: Media card data is deleted when you format a media card.

Media card is password protected

A password is blocking access to the media card and the data stored on it. Insert a media card into your BlackBerry device
that isn't password protected.

Your media card is read-only

You can view and open files on the media card. You can't move, delete or modify the files on the media card.

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Your media card isn't responding

The media card isn't communicating with your BlackBerry device. Consider using a different media card.

No media card was found

Make sure that there is a media card in your BlackBerry device and that it is inserted properly.

Using your device with BlackBerry Link

Use BlackBerry Link to manage your device and allow connections between your device and your computer. You can:
• Allow remote file access, so that your device can access files stored in the libraries on your computer.
• View and delete files that are stored on your computer from your device.
• Sync contacts and calendar appointments between your device and your computer.
• Sync music, pictures, videos and documents between your device and your computer over a USB connection or a Wi-Fi
connection.
• Back up and restore your device data.
• Transfer supported settings and data to a new device.
• Manage multiple devices on your computer that use the same or a different BlackBerry ID.
• Update or reinstall your device software.
To download the latest version of BlackBerry Link to your computer, visit www.blackberry.com/BlackBerryLink.

About pairing and connecting your device to a

computer or tablet
You can install programs, such as BlackBerry Blend or BlackBerry Link, on your computer or tablet to enhance the
experience with your BlackBerry device.
Use BlackBerry Blend to interact with your device from your computer or tablet. You can access your messages, files and
certain apps on your computer or tablet in the same way you would use them on your device. You can:
• View and respond to messages and chats from different accounts in the BlackBerry Hub.
• Access your BBM chats, groups and channels.
• Access your text (SMS) messages.
• View and update your calendar events and contacts.
• Copy and transfer your files between your device and computer or tablet.
You can use BlackBerry Blend to connect BlackBerry devices running BlackBerry 10 OS version 10.3 with computers and
tablets running the following software:

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• Windows 7 or later
• Mac OS X 10.7 or later
• iOS 6.0 or later
• Android 4.4 or later
To download the latest version of BlackBerry Blend to your computer or tablet, visit www.blackberry.com/BlackBerryBlend.
Use BlackBerry Link to manage your device and allow connections between your device and your computer. You can:
• Allow remote file access, so that your device can access files stored in the libraries on your computer.
• View and delete files that are stored on your computer from your device.
• Sync contacts and calendar appointments between your device and your computer.
• Sync music, pictures, videos and documents between your device and your computer over a USB connection or a Wi-Fi
connection.
• Back up and restore your device data.
• Transfer supported settings and data to a new device.
• Manage multiple devices on your computer that use the same or a different BlackBerry ID.
• Update or reinstall your device software.
BlackBerry Link supports BlackBerry devices running BlackBerry 10 OS and BlackBerry PlayBook tablets running
BlackBerry PlayBook OS 2.1.
To download the latest version of BlackBerry Link to your computer, visit www.blackberry.com/BlackBerryLink.
Related information
About BlackBerry Blend,276
Disconnect your device from BlackBerry Blend,277

Set up your computer with BlackBerry Link

The first time you open BlackBerry Link, you can give your computer a display name that identifies your computer on your
device and in BlackBerry Link. BlackBerry Link displays the default pictures, videos and document libraries on your
computer that you can sync with and access from your device.
To set up your BlackBerry ID with BlackBerry Link, make sure that your computer is connected to the Internet.

1. On your computer, open BlackBerry Link.

2. Type a display name for your computer. Click Next.
3. Select the music sources on your computer, such as Windows Media Player or iTunes. On a Mac computer, you can
also select the folders for your Document library.
4. If you have an Internet connection, sign in to or create a BlackBerry ID.
5. Select the tickboxes beside the devices you want to grant remote file access to.
6. Click Finish.

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Set up your device in BlackBerry Link

When you set up your device in BlackBerry Link, you can give your device a display name. This name appears on your
device and also identifies your device in BlackBerry Link.

1. On your computer, open BlackBerry Link.

2. Connect your device to your computer using a USB cable.
3. If necessary, type the password for your device.
4. At the side of the BlackBerry Link window, click your device.
5. Type a display name for your device.
6. Do one of the following:
• To establish a permanent connection with your computer, on a Windows computer, select the Manage this
device with the BlackBerry Link option. On a Mac computer, select the Link this device and this computer
option.
• To establish a one-time connection with your computer, on a Windows computer, select the This is a one-time
connection; do not manage this device with the BlackBerry Link option. On a Mac computer, select the Do not
link this device and this computer. This is a one-time connection. option.
7. Do one of the following:
• To add your device to BlackBerry Link without transferring data from an old device or updating the device
software, on a Windows computer, click Start Using My Device. On a Mac computer, click Next > Finish.
• To transfer data before you add your device to BlackBerry Link, on a Windows computer, click Switch Devices.
On a Mac computer, click Transfer Data. Follow the instructions on the screen.

If you want to stop associating your device with BlackBerry Link, you can remove your device from BlackBerry Link. If your
device is associated with a BlackBerry ID, sign out of BlackBerry ID first.

1. On your computer, open BlackBerry Link.

2. At the side of the BlackBerry Link window, click your device.
3. Click Remove Device.
4. On a Windows computer, click OK. On a Mac computer, click Remove.

About BlackBerry ID and BlackBerry Link

Your BlackBerry ID is a username (email address) and password used to access multiple BlackBerry products and
services, such as BBM and the BlackBerry World storefront. In many situations, your BlackBerry ID allows BlackBerry
products to work seamlessly without prompting you to enter your username and password.
If you don't have a BlackBerry ID and you want one, you can create it from BlackBerry Link.
When you sign in with your BlackBerry ID in BlackBerry Link or BlackBerry Blend, your computer becomes another device
that is associated with your BlackBerry ID. All your devices associated with your BlackBerry ID appear in BlackBerry Link.

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About remote file access

Imagine arriving at a meeting, only to discover that a document you need is on your computer. Remote file access lets you
use the File Manager app on your device to access and manage media and documents on the computer that BlackBerry
Link is installed on.
By default, devices you add to BlackBerry Link can access files in the media and documents libraries on your computer, as
long as they are associated with the same BlackBerry ID you use in BlackBerry Link. You can turn off remote access for
specific devices.

View paired computers

Your BlackBerry device can be connected to up to ten computers using BlackBerry Link.

1. On your device, on the home screen, swipe down from the top of the screen.
2. Tap Settings > Device Connections.

Tip: To access your computer files over the mobile network, turn on the Use Mobile Network switch.

To remove a computer from the list, touch and hold a computer. Tap .

Access files stored on your computer

To use this feature, BlackBerry Link must be open on your computer, and associated with your BlackBerry ID. By default,
remote file access is turned on when you add a new device to BlackBerry Link. On your computer, you can specify the
folders that you want to access.

1. Connect your device to a wireless network. For example, a Wi-Fi network.

2. On the home screen of your device, swipe down from the top of the screen.
3. Tap Settings > Device Connections.
4. Turn on the Allow Connections switch.
5. Tap the computer you want to access.
6. To switch between paired computers, in the File Manager app, tap .
If BlackBerry Balance is enabled on your device, use the File Manager app in your personal space.

Tip: Check your computer settings or connect it to a power source to prevent your computer from entering sleep mode or
turning off.

Edit or delete a file

On your device, do one of the following:

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• To edit a file that's stored on your computer, tap the file. If your BlackBerry device supports editing the file, tap .

If you save your changes in the default location, indicates when BlackBerry Link is syncing the file and overwriting
the original version on your computer.
• To permanently delete a file from your device that's stored on your computer, touch and hold a file. Tap .

Copy a file from your computer to your device

After you save a file that's stored on your computer to your BlackBerry device, you can view the file even when you're not
connected to the Internet.

1. On your device, touch and hold a file that's stored on your computer.
2. Tap .
3. Navigate to where you want to save the file. For example, your media card.
4. Tap Paste.

If BlackBerry Link syncs your device and computer files, you might have two versions of the file on your computer (the
original file and the version that you saved to your device). Make sure that you open the version that you last edited before
making more updates to the file.

About backing up device data

Using BlackBerry Link, you can back up and restore most of the data on your BlackBerry device. You can back up your
settings, phone history, fonts, saved searches, messages, organizer data, browser bookmarks and media files.
You should regularly create and save a backup file on your computer, especially before you update any software.
Maintaining a current backup file on your computer may allow you to recover device data if your device is lost, stolen or
corrupted by an unforeseen issue.
Note: If your device is activated on BlackBerry Enterprise Service 10, contact your administrator to verify if you are able to
back up and restore your device data.

Set backup preferences in BlackBerry Link

You can set the option to back up your BlackBerry device automatically when you connect your device to your computer.
You can also customise the backup file name that BlackBerry Link creates and select which types of data to include in your
backup file.
On a Windows computer, do the following:

1. Open BlackBerry Link.

2. At the side of the BlackBerry Link window, click your device.
3. Click Back Up & Restore.

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By default, BlackBerry Link performs a quick backup of your device, including all data except your media files and
applications.
4. Do one of the following:

• To set the option to back up your device automatically, select the Automatically back up my device tickbox. In the
drop-down list, select how often you want to back up your device data.
• To back up all of your device data, select the Full Backup option.
• To back up specific data, select the Custom Backup option. Click Configure. Select the tickboxes beside the data
that you want to include in your backup files.

On a Mac computer, do the following:

1. Open BlackBerry Link.

2. At the side of the BlackBerry Link window, click your device.
3. Click Back Up & Restore.
By default, BlackBerry Link backs up all of your device data.
4. Do one of the following:

• To set the option to back up your device automatically, select the Back up my device tickbox. In the drop-down list,
select how often you want to back up your device data.
• To back up specific data, choose the Select data to include in your backup files tickbox. Select the tickboxes
beside the data you want to include in your backup files.

Back up your device data

You can manually back up the data on your BlackBerry device at any time. By default, BlackBerry Link performs a quick
backup of your device, including all data except your media files and applications. If you set backup preferences,
BlackBerry Link creates a backup file containing the data you specify

1. On your computer, open BlackBerry Link.

2. Connect your device to your computer using a USB cable.
3. At the side of the BlackBerry Link window, click your device.
4. Click Back Up & Restore.
5. On a Windows computer, click Back Up Device. On a Mac computer, click Back Up Now.

Restore your device data

With BlackBerry Link, you can restore backup files that include supported data from devices running BlackBerry Device
Software 5.0 or later and BlackBerry 10 OS.
On a Windows computer, do the following:

1. Open BlackBerry Link.

2. Connect your device to your computer using a USB cable.

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3. At the side of the BlackBerry Link window, click your device.

4. Click Back Up & Restore.
5. Do one of the following:

• To restore all of the data in a backup file to your device, click a backup file.
• To restore specific data in a backup file to your device, click a backup file. Click the Custom Restore option. Clear
the tickbox beside one or more databases that you don't want to restore.
• To restore data from a backup file that isn't listed, click . Navigate to the .bbb or .ipd file. Click OK.
6. Click Restore.

On a Mac computer, do the following:

1. Open BlackBerry Link.

2. Connect your device to your computer using a USB cable.
3. At the side of the BlackBerry Link window, click your device.
4. Click Back Up & Restore.
5. Click Restore Device.
6. Do one of the following:

• To restore all of the data in a backup file to your device, click a backup file.
• To restore specific data in a backup file to your device, click a backup file. Clear the Restore all data tickbox. Clear
the tickbox beside one or more databases that you don't want to restore.
• To restore data from a backup file that is not listed, click Change. Navigate to the .bbb file or .ipd file. Click OK.
• To remove all of your device data and restore your device to its default factory settings, click Restore to factory
settings.
7. Click Restore.

About updating your device software with BlackBerry

Link
You might want to update your device software for any of the following reasons:
• To access the latest apps and features
• To resolve a technical issue
• Your service provider requires that you update your device software
If a new version of the device software is available for your device, a notification appears on your computer, beside your
device name in BlackBerry Link. You can choose to automatically download device software updates as well as updates to
BlackBerry Link software.
Your data and settings are automatically restored on your device when the software update is complete. It could take up to
an hour to update your device software. During that time, you can't disconnect your device from your computer.

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Update your device software with BlackBerry Link

Before you begin, make sure that your computer is connected to the Internet.

1. On your computer, open BlackBerry Link.

2. Connect your device to your computer with a USB cable.
3. At the side of the BlackBerry Link window, click your device.
4. Click Software Updates > Check for Updates.
5. If a software update is available, click Install Update.

Note: If you want software updates to be installed automatically when you connect your device to BlackBerry Link, select
the Automatically download updates for your device software and BlackBerry Link tickbox.

Restore your device to its factory default settings using BlackBerry Link
If you restore your BlackBerry device to its default settings, BlackBerry Link deletes all of the data and third-party
applications from your device. Any IT policies that are applied to your device are also deleted. After you restore your device
to its default settings, you can run the setup application on your device to begin using the device again.
Before you begin, you should back up your data so that you have a copy on your computer.
CAUTION: You can't stop the process of restoring your device to its default settings after you start it. If you reset your
device, the process continues after the device restarts.

1. On your computer, open BlackBerry Link.

2. Connect your device to your computer using a USB cable.
3. At the side of the BlackBerry Link window, click your device.
4. Do one of the following:
• On a Windows computer, click Back Up & Restore. Click Factory Reset.
• On a Mac computer, at the top of the screen, click BlackBerry Link > Preferences. Click Reload > Reload.

Troubleshooting: BlackBerry Link

I can't access files on my computer
To access your computer files using your BlackBerry device, BlackBerry Link must be open on a computer that's
connected to the Internet.
If you don't see your computer as a source in the File Manager app, try the following:

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1. Minimize the File Manager app and verify that you don't see the icon on the app. If you see this icon, use the File
Manager app in your personal space.
2. On the home screen, swipe down from the top of the screen.
3. Check that your device is connected to a wireless network.
4. Tap Settings.
5. Do the following:

• In the BlackBerry ID section, check that you are signed in using the same BlackBerry ID as on your computer.
• If your device is connected to a mobile network instead of a Wi-Fi network, in the Device Connections section, turn
on the Use Mobile Network switch.
• In the Device Connections section, verify that the Allow Connections switch is turned on.

If you still can't see your computer files, on your computer, try any of the following:

• Check that your computer is turned on and not in sleep mode.

• Verify that your computer has an active Internet connection.
• Confirm that you are signed in to your BlackBerry ID in BlackBerry Link.
• Check that the files that you want to access are in the location that is specified in BlackBerry Link.
• Some work or public networks might prevent you from accessing your files on your device. Try connecting to a different
network and try again.

I don't see my device in BlackBerry Link

On your device, try the following:

• Swipe down from the top of the screen.Tap Settings. In the BlackBerry ID section, check that you are signed in
using the same BlackBerry ID as on your computer.
• If your device is connected to a mobile network instead of a Wi-Fi network, in the Device Connections section, turn on
the Use Mobile Network switch.
• In the Device Connections section, verify that the Allow Connections switch is turned on.

On your computer, try the following:

• Turn off synchronisation applications or anti-virus applications temporarily.

• Sign out of BlackBerry Link and sign in again.
• Reset your BlackBerry ID username and password at www.blackberry.com/bbid.
• If you’re using anti-virus software on your computer, check that the firewall is not blocking your connection to
BlackBerry Link.

I can't create a backup file that contains all of my device data

Try the following:

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• Connect your BlackBerry device to your computer using a USB cable. You can't create a backup file of your device data
over a Wi-Fi network.
• On your device, verify that you are signed in to your BlackBerry ID. If you are not signed in, BlackBerry Link can't back
up the data in your personal space.
• Verify that you entered the password on your device to unlock your work space. BlackBerry Link can't back up the data
in your work space if your work space is locked.
• If your device is activated on BlackBerry Enterprise Service 10, verify with your administrator that you can restore data
to your device.

I can't restore a backup file to my device

Try the following:

• Connect your BlackBerry device to your computer using a USB cable. You can't restore the data to your device over a
Wi-Fi network.
• On your device, verify that you are signed in to your BlackBerry ID. If you are not signed in, BlackBerry Link can't
restore the data to your personal space.
• Verify that the same BlackBerry ID used on the device to create the backup file is being used on the device you are
trying to restore the backup file to. On your device, try signing in to the BlackBerry ID that is associated with the backup
file.
• If your device is activated on BlackBerry Enterprise Service 10, verify that you entered the password on your device to
unlock your work space. BlackBerry Link can't restore the data to your work space if your work space is locked.
• If your device is activated on BlackBerry Enterprise Service 10, verify with your administrator that you can restore data
to your device.

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Applications and features

Organising your apps
To keep all of your apps organised, you can move apps around on the home screen, create folders for your apps or delete
apps that you no longer use.

Leave an app or close an app

Instead of closing an app when you're done using it, you can make multitasking easier by minimising an app. You can see
your open apps arranged as Active Frames on the home screen, and you can tap an Active Frame to return the app to full
screen. Once you have minimised an app, you can close it from the home screen.

1. To minimise an app, swipe up from the bottom of the screen. The app is arranged as an Active Frame on the home
screen.
2. To close an app after you minimise it, on the home screen, on an Active Frame, tap .

Move an app icon or open app around the home screen

You can rearrange the app icons or open apps on the home screen so that they are where you want them to be. For
instance, if you're right-handed, you can arrange your frequently used apps on the right side of the screen. Then when
you're using your BlackBerry device with one hand, it's easier to open those apps.

1. On the home screen, touch and hold an app icon or open app until all of the icons or open apps start to blink.
2. Drag the icon or app to a different location on the home screen and release your finger.

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Add folders to the home screen

You can organise your app icons by adding folders to the home screen. For example, you can add a folder for all of the
games that you download and a folder for all of your business and productivity apps. To hide unused apps, you can add a
folder to the home screen and put all of your unused apps in that folder.

1. Touch and hold an app icon until all of the icons start to blink.
2. Drag the app icon on top of another app icon that you want to include in the same folder.
3. Type the name of the folder.
4. Tap Create.

Move an app icon out of a folder

1. In a folder on the home screen, touch and hold an app icon until all of the icons start to blink.
2. Drag the app icon to the bottom of the screen and release.

Rename a folder
1. On the home screen, tap a folder.
2. At the bottom of the screen, touch and hold the folder name.
3. Type the new name of the folder.
4. Tap Rename.

Deleting apps
You can delete apps from the home screen of your BlackBerry device, or you can delete the apps that you have download
from the BlackBerry World shopfront. Some apps are part of the core BlackBerry experience and cannot be deleted.

Delete a downloaded app from BlackBerry World

If you may wish to reinstall an app later, you can uninstall it. You can reinstall these apps later without purchasing them
again.

1. On the BlackBerry World home screen, tap > My World.

2. Tap My Apps & Games.
3. Tap Installed.

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4. Touch and hold an item, and tap .

• If you think that you might want to reinstall the app later, tap Uninstall.
• If you want to permanently delete the app, tap Delete.

Uninstalled apps and games are listed on your My World screen. To see this list, tap My Apps & Games > Available.

Delete an app from your home screen

1. On the home screen of your BlackBerry device, touch and hold an app icon until the icons begin to blink.
2. On an app icon, tap .

Tip: Some app icons on your home screen are part of the core BlackBerry experience. These apps can't be deleted and the
delete icon doesn't appear on these app icons.

Reinstall an app or game

1. On the BlackBerry World home screen, tap > My World > My Apps & Games.
2. Tap Available.

• To reinstall one app or game, tap next to the app or game that you want to install.
• To reinstall multiple apps and games, at the bottom of the screen, tap > . Tap the apps and games that
you want to reinstall. Tap .

When you switch to a new BlackBerry device, some apps you downloaded from BlackBerry World may not be available for
use on your new device. Subject to any statutory rights you may have, you will not be refunded for apps purchased if those
apps are not available for use on your new BlackBerry device.

About the BlackBerry Assistant

You can use the BlackBerry Assistant to perform various personal and work tasks, and interact with your device using
natural language.
The BlackBerry Assistant can make multitasking easier. Instead of navigating to a specific app, you can simply open the
BlackBerry Assistant and speak your requests. The BlackBerry Assistant responds to help you complete the task or
interaction quickly.
If you're in a meeting and need to keep things quiet, you can also type your requests in the BlackBerry Assistant using
natural language. When you type your requests, the BlackBerry Assistant stays silent and responds with only text on the
screen.
When you speak your requests through a Bluetooth enabled device such as a headset, the BlackBerry Assistant responds
with more detailed information and instructions to help you complete tasks without looking at the screen.

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Open the BlackBerry Assistant

Do any of the following:

• On the home screen, tap .

• Press and hold the Mute key on the right-hand side of your device.

Open the BlackBerry Assistant when your device is connected to a car

If your car kit supports hands-free calling and the Phone Book Access Profile (PBAP), you can open the BlackBerry
Assistant hands-free when your device is connected to a car using Bluetooth technology.

1. When prompted by your car kit to say a request, say "Call BlackBerry Assistant."
2. Say a request that is supported by the BlackBerry Assistant.

Things you can do with the BlackBerry Assistant

You can use the BlackBerry Assistant to perform various tasks within the following apps and services. Depending on your
device language, BlackBerry Assistant settings or wireless network, you may not be able to perform some of these tasks.

App or Service Tasks

Email
Send an email, reply to an email and search your email messages.

BBM
Send a BBM message, reply to a BBM message and search your BBM messages.

Phone
Make a call by using a contact name or phone number, and check or return your missed
calls.

Calendar
Create a calendar event, edit a calendar event, invite colleagues to a meeting and search
your calendar.

Knowledge
Get answers to thousands of questions with the help of Wolfram Alpha.

Text Messaging
Send a text message, reply to a text message and search your text messages.

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App or Service Tasks

Apps and Settings
Open apps and change some of your device settings.

Search
Search the Internet with your preferred search engine or search your device by keyword.

Navigation
Get directions to a specific address, city centre or point of interest.

Alarm
Set a new alarm, change existing alarms to a new time or frequency and turn off alarms.

Facebook
Send a Facebook message, search your messages and update your Facebook status.

Twitter
Post a tweet, find out what topics are trending, search your Twitter direct messages and
send a direct message.

Foursquare
Check in to your favourite locations with Foursquare.

Music
Search your music library, play your favourite songs or playlists, and pause, shuffle or skip
songs while they play.

Reminders
Create tasks, notes and reminders in BlackBerry Remember, and search your tasks, notes
and reminders.

Weather
Check your local forecast, a different city's forecast and other weather information.

Places
Find businesses and points of interest nearby, or find businesses and points of interest in a
different city.

Sports
Check scores, schedules, standings and other info for various professional sports leagues
in North America and Europe.

Films
Check film times for a specific film or check what’s on at a specific cinema.

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Learn what you can say or type in the BlackBerry

Assistant
You can find a list of sample requests that you can say or type for each app or service that the BlackBerry Assistant
supports. Depending on your device language, BlackBerry Assistant settings or wireless network, some apps or services
might not be available.

1. On the BlackBerry Assistant home screen, tap .

2. Tap an app or service to see a list of sample requests.

Change your BlackBerry Assistant language settings

If your BlackBerry Assistant language setting is different from your device language setting, your BlackBerry Assistant
experience might be impacted. Text on the screen appears in your device language, but you can say or type requests only
in your BlackBerry Assistant language.

1. On the home screen, swipe down from the top of the screen.
2. Tap Settings > BlackBerry Assistant.
3. In the Language drop-down list, tap a language.

Note: The BlackBerry Assistant supports more languages when Full Assistance mode is turned off.

Turn off full assistance mode

When you turn off Full Assistance mode, you can still use the BlackBerry Assistant to dial phone numbers and search your
device. The BlackBerry Assistant supports more languages when Full Assistance mode is turned off.

1. On the home screen, swipe down from the top of the screen.
2. Tap Settings > BlackBerry Assistant.
3. Turn off the Full Assistance switch.

Change your search settings

You can specify which categories to include in searches and which search engines to use to extend your searches to the
Internet.

1. On the home screen, swipe down from the top of the screen.
2. Tap Settings > BlackBerry Assistant > Device Search Settings.

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3. Do any of the following:

• To specify which categories to include in searches, tap Categories.
• To specify which search engines to use when you extend your searches to the Internet, tap Extended.

Tip: To change the order of categories or search engines, touch and hold a category or search engine. Tap or .

Change your voice interaction settings

1. On the home screen, swipe down from the top of the screen.
2. Tap Settings > BlackBerry Assistant.
3. Do any of the following:
• To turn on or turn off voice responses, in the Voice Response drop-down list, tap On or Off.
• To hear voice responses only when you're using a Bluetooth enabled device, in the Voice Response drop-down
list, tap With Bluetooth Device Only.
• To open the BlackBerry Assistant by pressing and holding the Mute key, turn on the Activate With Mute Key
switch.
• To open the BlackBerry Assistant using the Mute key while your device or screen is locked, turn on the Use
Assistant when locked switch.
• To censor offensive words in your voice interactions, turn on the Censor Offensive Words switch.

Calendar
The BlackBerry Calendar app on your BlackBerry device combines the calendar info from the email and social networking
accounts that you add to your device. The Calendar app presents the info so that you can view all your meetings,
appointments, tasks, alarms and events in one place.

About the Calendar app

If you subscribe to public calendars, such as cinema calendars or school calendars, the events from those calendars can
also appear in the Calendar app.
Even if you don't add any accounts to your device, you can still use the Calendar app to create and manage meetings,
appointments and events.

Subscribe to a public calendar on your device

Make sure you have the address for the public calendar in iCalShare (ICS) format.

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You can add a public calendar that uses the ICS format to your BlackBerry device so that you can see that calendar in the
Calendar app. When the owner of the calendar makes changes to events, the changes are synced to your device. Only the
owner can change events in a public calendar.You can also open public calendar links in the BlackBerry Browser or in an
email and quickly add them to the calendar in the Calendar app.

1. On the home screen, swipe down from the top of the screen.
2. Tap > Accounts > > Subscribed Calendar.
3. In the Calendar Name field, enter a name for the calendar.
4. In the Server Address field, enter the address for the public calendar in ICS format.
5. Tap Done.

Tip: If you tap a link to a public calendar you don't subscribe to in the BlackBerry Browser, you are automatically directed
to the Subscribed Calendar screen, and information about the public calendar is automatically populated.

View your events

You can view your calendar events for a day, week or month. You can also go to a particular date in any calendar view by
tapping .

1. In the Calendar app, tap .

2. Do one of the following:

• To view events for a single day, tap .

• To view events for a week, tap . Try using the pinch gesture to zoom in and see a more detailed view.
• To view events for a month, tap .
• To view a year, in month view, swipe left.
• To see an agenda view, tap .

Tip: To scroll through multiple months in your calendar, in the month view, swipe up or down on the screen.

Find emails and files associated with an event

Your BlackBerry device searches your data to find emails and files that might be relevant to your event. For example, if
you're meeting with people to review a document, your device might show that document.

1. In the Calendar app, tap an event.

2. Tap Emails.

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Create an event in the Calendar app

1. In the Calendar app, tap .
2. Enter the information for the event.
3. Tap Save.

Tip: In any schedule view (for example, in the day schedule view or in the week schedule view), you can create an event by
just tapping a spot on the schedule. Tap the new event block that appears, to change the event.

Invite people to an event

If your account supports adding participants to events, then you can add participants either when you create the event, or
afterwards. If you've added a Microsoft Exchange work account, you can connect to the remote server to add people who
aren't in your contact list.

When you create or change an event, tap the Participants field.

• If the person that you want to add is in your contact list, start typing a name. Tap the name in the list.
• If the person that you want to add is in your organisation, and you've added your work account to your device, type the
name. Tap Look up.

Tip: Some accounts might let you view the participants' availability. After you add the participants to the event, tap the
event time. If participants have a schedule conflict, their names appear in red next to the time slider at the top of the
screen. To find a time that works for everyone, tap and move the slider until the participants' names turn green.

Add a location to an event

When you create or change an event, do one of the following:
• To type a location manually, in the Location field, type a location.
• To open the Maps app and choose a location, in the Location field, tap . Choose a location.

Schedule a recurring event

1. When you create or change an event, tap the time for the event.
2. In the Repeats drop-down list, tap an option.
3. When you've finished, tap .

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Change the availability status or reminder time for an event

When you create an event, to save you time, the BlackBerry Calendar app uses your default settings for the event's
availability status and the reminder time. You can change these settings.

1. When you create or change an event, tap the Calendar drop-down list.
• To change the availability status, in the Status drop-down list, tap Busy, Out of Office, Free or Tentative.
• To change the reminder time, in the Reminder drop-down list, tap an option.
2. Tap Save.

Add conference call details to an event

When you add conference call details to a meeting or event, participants with BlackBerry devices can use the Join Now
feature to join the conference call without dialling the various numbers and conference call bridges.
Tip: You can save your conference call details in the BlackBerry Calendar app settings so that you don't have to manually
add the details to each conference call meeting.

1. When you create or change an event, tap the Calendar drop-down list.
2. In the Conference drop-down list, do one of the following:
• To add new conference call details to your event, tap Add Bridge. Enter a name, the phone numbers and the
access codes. Tap Save.
• If you have conference call details saved in your Calendar app settings, tap a conference call bridge.

Add a task to the Calendar app

When you add a task to the Calendar app, your task is added to both the Calendar app and the Remember app.

1. In the Calendar app, tap > .

2. Enter your task details.
3. Tap Save.

Tip: To see your task in the Remember app, on the home screen, open the app.

Hide a calendar
You can temporarily hide calendars from the main view in your Calendar app.

1. In the Calendar app, swipe down from the top of the screen.
2. Tap .

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3. Clear the tickbox beside the calendar that you want to hide.

Change or delete an event

If you're the organiser of an event, you can change or delete it.

In the Calendar app, touch and hold an event.

• To change an event, tap . Make your changes. Tap Save.

• To delete an event, tap .

Change the snooze time for a calendar reminder

You can customise a snooze time for a calendar reminder. For example, if you receive a reminder 15 minutes before a
meeting, and you want to receive another reminder 1 minute before the meeting, you can customise the snooze time to
your needs.

In a Calendar reminder, do one of the following:

• To snooze a reminder for the default time set by the meeting organiser, tap Snooze.
• To set a custom snooze time, tap Custom. Select a snooze time.

Create a follow-up meeting

When you create a follow-up meeting, the meeting details such as the participants, subject and notes from the original
event are added to the follow-up meeting. Follow-up meetings can be created from past and future calendar events.

1. Open a calendar event.

2. Tap > .
3. Enter the information for the follow-up meeting.
4. Tap Save.

Join a conference call from a meeting reminder

If a meeting in your calendar includes conference call info, you might be able to join the call with one tap instead of dialling
the conference call numbers manually.

In the meeting reminder, tap Join Now.

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Save conference call details in the Calendar app

You can save the conference call bridge info in your BlackBerry Calendar app so that you can quickly add that info to your
meeting invitations.

1. In the Calendar app, swipe down from the top of the screen.
2. Tap > Mobile Conferencing > .
3. Enter the conference call bridge information, such as phone numbers and access codes.
4. Tap Save.

Add WebEx details to an event

If you download the Cisco WebEx Meetings app, and have a valid account that allows the scheduling of WebEx meetings,
you can add WebEx details to the calendar events that you organise that have at least one participant.
Note: If your calendar event is associated with a work email account, the Cisco WebEx Meetings app must be installed in
the work space on your BlackBerry device. If your calendar event is associated with a personal email account, the Cisco
WebEx Meetings app must be installed in the personal space on your device.

1. When you create a calendar event, tap the Calendar drop-down list.
2. Turn on the Add WebEx switch.
3. Tap Save.
4. On the WebEx Meeting screen, enter your WebEx password.
5. Tap Schedule.

WebEx details are sent to the event organiser and participants in an email.

Add WebEx details to an existing event

If you're the organiser of a scheduled calendar event and you are logged in to the Cisco WebEx Meetings app on your
BlackBerry device, you can add WebEx details to the existing event.
Note: If your calendar event is associated with a work email account, the Cisco WebEx Meetings app must be installed in
the work space on your device. If your calendar event is associated with a personal email account, the Cisco WebEx
Meetings app must be installed in the personal space on your device.

1. When you change an event, tap the Calendar drop-down list.

2. Turn on the Add WebEx switch.
3. Tap Save.
4. On the WebEx Meeting screen, enter your WebEx password.
5. Tap Schedule.

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WebEx details are sent to the event participants in an email.

Edit WebEx details for an existing event

If you're the organiser of a scheduled calendar event and you are logged in to the Cisco WebEx Meetings app on your
BlackBerry device, you can edit the WebEx details for the existing event.
Note: If your calendar event is associated with a work email account, the Cisco WebEx Meetings app must be installed in
the work space on your device. If your calendar event is associated with a personal email account, the Cisco WebEx
Meetings app must be installed in the personal space on your device.

1. When you change your event, enter the updated information such as the event time or participants and tap Save.
2. On the WebEx Meeting screen, change the details to match the updated information in the event. Enter your WebEx
password.
3. Tap Schedule.

WebEx details are sent to the event participants in an email.

Join a WebEx event

To join an event, you must have the Cisco WebEx Meetings app installed on your BlackBerry device.
Note: If your calendar event is associated with a work email account, the Cisco WebEx Meetings app must be installed in
the work space on your device. If your calendar event is associated with a personal email account, the Cisco WebEx
Meetings app must be installed in the personal space on your device.
To join a calendar event that includes WebEx details, do one of the following:

• In a calendar reminder, tap Start WebEx.

• In a calendar event, on the event screen, tap Start WebEx, or tap > .

Send an "I will be late" message

If you will be late for a meeting or event, you can quickly send a message to let other participants know.

1. Open the event.

2. Tap > I Will Be Late.
3. In the dialogue box, move the slider to indicate how late you will be.
4. Tap Email All Participants or Email Organiser.

Tip: You can also tap I Will Be Late in the meeting reminder.

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Share a file with meeting participants

You can use email to share the files on your BlackBerry device with other meeting participants.

1. Touch and hold a file.

2. Tap > Meeting Participants.
3. Tap a meeting.
4. On the Compose screen, type a message.
5. Tap Send.

Customising Calendar app settings

You can customise your calendar settings to help you manage your schedule as productively as possible.

Change your default calendar

When you add an event to your calendar or send a meeting invitation, your device adds the event to your default calendar.

1. On the home screen, swipe down from the top of the screen.
2. Tap Settings > Accounts.
3. Tap .
4. To change the default calendar that you add events to and send meeting invitations from, tap a calendar in the
Calendar drop-down list.

Enable Meeting Mode

When you turn on Meeting Mode, your notifications are automatically silenced during the times you mark as busy in the
Calendar app, for example, during meetings. When busy times end, your notifications automatically return to your normal
settings.
Note: Meeting Mode only silences notifications during meetings that are accepted. Notifications are not silenced during
meetings that are marked as free or tentatively accepted.

1. In the Calendar app, swipe down from the top of the screen.
2. Tap > Meeting Mode.
3. Turn on the Meeting Mode switch.
4. Select the types of notifications that you want silenced during busy times.

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Change the email address to use with each calendar

If you have multiple calendars on your BlackBerry device, you can set a different email address for each calendar. When
you create an event in a specific calendar, invitations are sent using the email address that you have assigned to that
calendar.
The email address that you use must have already been added to your device. Some accounts don't allow you to change
the email address (for example, your work account).

1. In the Calendar app, swipe down from the top of the screen.
2. Tap > Meeting Invitation Settings.
3. Beneath a calendar, in the drop-down list, tap an email address.

Change default settings for events

You can change the default length, reminder times and snooze intervals for your events or meetings.

1. In the Calendar app, swipe down from the top of the screen.
2. Tap Settings > General.

• To change how long your meetings are scheduled for, tap a new duration in the Meeting Duration drop-down list.
• To change the default reminder time for events, tap a new time in the Meeting Reminder or All-Day Meeting
Reminder drop-down list.
• To change the snooze intervals, tap a new snooze time in the Snooze Interval drop-down list.

Change how your calendar is displayed

1. In the Calendar app, swipe down from the top of the screen.
2. Tap Settings > General.

• To change the day that the week starts on, in the First Day of the Week drop-down list, tap a day.
• To change the week to a 5-day work week or a 7-day full week, in the Week View drop-down list, tap an option.
• To view week numbers, turn on the Display Week Numbers switch.
• To change the date that the year starts on, in the First Week of the Year drop-down lists, tap a date.
• To change your daily working hours, in the Working Hours section, in the Start and End drop-down lists, tap a
time.

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Troubleshooting: Calendar app

I can't sync my calendar
Try the following:

• If your calendar is associated with one of your accounts (for example, your Gmail calendar), check that synchronisation
for the calendar is turned on. On the home screen, swipe down from the top of the screen. Tap > Accounts. Tap an
account. Check that the Sync Calendar switch is turned on.
• If the calendar is saved on your computer in Microsoft Outlook or Apple iCal, try using BlackBerry Link to sync the
calendar info on your computer with your BlackBerry device. For more information, see the BlackBerry Link help.
• If your calendar still isn't in sync, try removing and re-adding the account that the calendar is associated with.

I can't reply to or send meeting invitations

Check that you have added an email account that has an integrated calendar. Some accounts might not include a calendar
feature.

New or updated events aren't appearing in my calendar

You might need to refresh your calendars. In the Calendar app, tap > .

I have duplicate calendar entries

If you imported calendar entries using BlackBerry Link, you might see duplicate entries on your device after syncing your
device and computer.
You can remove duplicates by deleting duplicates in your address book or by clearing your local data on your device.
To remove duplicate calendar entries by deleting your local device data, do the following:

1. On the home screen, swipe down from the top of the screen.
2. Tap Settings > Accounts.
3. Tap .
4. Tap Clear Local Calendar.

CAUTION: Clearing your local data will permanently delete any calendar entries that you saved just locally to your device.

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Contacts
When you add contacts to the Contacts app on your BlackBerry device, connecting with them is easy. The Contacts app is
integrated with the BlackBerry Hub, the BlackBerry Calendar and other apps, so you can quickly add contacts to relevant
messages and events or share your pictures and videos.

About the Contacts app

If you have added an email account or social networking account to your device, contacts from those accounts can appear
in your contact list. It's simple to find the people that you want to connect with because your device automatically merges
contacts who share first and last names, email addresses or mobile phone numbers.

Adding contacts to the Contacts app

There are a variety of ways that you can add contacts to the Contacts app.

Add a contact to the Contacts app

1. In the Contacts app, tap .
2. Enter the information for the contact. For additional fields, tap .
3. Tap Save.

Tip: To choose the account or storage location for a contact, tap the Save to button at the top of the screen. Select the
tickbox beside an account or storage location.

Copy contacts to and from your SIM card

Your SIM card can store contact names and phone numbers. Copying contacts to and from your SIM card allows you to
easily transfer contacts from one device to another. When you insert a SIM card into your BlackBerry device, you can view
contacts that are stored on the SIM card in your contact list. You can copy the SIM card contacts to your device memory so
that the contacts are available to you even if the SIM card is removed.
You can also use BlackBerry Link to back up your contacts on a computer.
Note: If you have added a work account to your device and your administrator has turned on BlackBerry Balance, you can't
copy work contacts to your SIM card.

1. In the Contacts app, swipe down from the top of the screen.
2. Tap .

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• To copy all the contacts from your SIM card to your device memory, tap Import Contacts from SIM Card.
• To copy all the contacts from your device memory to your SIM card, tap Copy Contacts from Device to SIM Card.
• To view your SIM card contacts and decide which ones you want to copy to your device, tap Manage SIM Card
Contacts.

Stop automatically merging contacts

By default, your BlackBerry device automatically merges contacts when it's clear that those contacts are the same person
(for example, they share the same first and last names, mobile phone number, BlackBerry ID, and so on). You can choose
whether or not you want your device to merge your contacts automatically.

1. In the Contacts app, swipe down from the top of the screen.
2. Tap .
3. Turn off the Automatically Merge Contacts switch.

Tip: If you also want to unmerge your existing contacts, turn on the Unmerge Existing Contacts switch.

Add a contact from the Calls screen

1. In the Phone app, tap .
2. Touch and hold a phone number.
3. Tap .

• To add the phone number to an existing contact entry, tap a contact from the list.
• To add the contact as a new contact, tap .
4. Tap Save.

Import contact card information to your contact list

If someone shares a contact card with you (also known as a vCard or .vcf file), you can add that contact information to the
contact list on your BlackBerry device.

1. Tap the contact card.

2. Do one of the following:

• If the contact card contains one contact only, tap .

• If the contact card contains multiple contacts, tap Import.

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Contact views
When you tap a contact in the Contacts app, your BlackBerry device shows you lots of details about the person. Some info,
like a contact's birthday, the company the person works for and the person's picture, is pulled from social networking
accounts that you have added to your device, like Twitter or LinkedIn. Other info can be added by you. There are three
tabs, or views, that you can tap through.

Details
This view shows you an overview of contacts' details: how to contact them, where they work, their birthdays and
other important information about them. You can tap on phone numbers or email addresses to start connecting
with contacts.
Updates
This view shows you your contacts' most recent updates from social networking apps like Twitter and Facebook. If
you've added a contact's company name, the Updates view also shows you news about that company. Tap on an
update to see it in a social networking app or the browser.
Activity
This view shows you upcoming and past interactions with your contacts. Tap on any activity to go directly to that
event on your device.

Changing contacts in the Contacts app

Add or change a picture for a contact
1. In the Contacts app, tap a contact > .

• To use a picture from a social networking account that you have added, tap one of the available pictures at the
top of the screen.
• To use a saved picture, in the picture area, tap . Browse to the picture.
• To take a picture with the camera, in the picture area, tap . Tap . Take a picture. If necessary, crop or edit
the picture. Tap Done.
2. Tap Save.

Change a contact's details

1. In the Contacts app, tap a contact > .
2. Make your changes. For additional fields, tap .
3. Tap Save.

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Delete a contact
1. Touch and hold a contact.
2. Tap .

Copy a contact to another account or storage location

If you have multiple accounts on your BlackBerry device, you may be able to copy a contact to one of those accounts, or to
your SIM card.

1. In the Contacts app, touch and hold a contact.

2. Tap .
3. Select the tickbox beside an account or storage location.
4. Tap Done.

Create a contact group in the Contacts app

You can group contacts together so that you can easily send messages to everyone in the group, set up meetings and share
files. You can find your groups in the contact list or filter your contact list to show just your contact groups.

1. In the Contacts app, tap .

2. In the Group Name field, type a name for the contact group.
3. Tap .
4. Select the contacts to add to the group.
5. Tap Done.
6. Tap Save.

Add a contact to a contact group

1. In the Contacts app, tap a contact group.
2. Tap > .
3. Select the contacts to add to the group.
4. Tap Done.
5. Tap Save.

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Remove a contact from a contact group

1. In the Contacts app, tap a contact group.
2. Tap .
3. Beside the contact's name, tap .
4. Tap Save.

Rename a contact group

1. In the Contacts app, tap a contact group.
2. Tap .
3. In the Group Name field, type a new name for the group.
4. Tap Save.

Add a contact to your favourites

When you add contacts to your favourites, their pictures appear at the top of your contact list so that you can quickly
connect with them.

1. In the Contacts app, touch and hold a contact.

2. Tap .

Related information
Add a contact or number to your speed dial list,52

Contact someone
1. Touch and hold a contact.
2. Tap how you want to reach the contact.

Related information
Add a contact or number to your speed dial list,52

Set a custom ringtone for a contact

1. In the Contacts app, tap a contact.
2. Tap .

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3. At the bottom of the Edit Contact screen, tap Ringtone and Notifications.
4. Tap a notification type, and make your changes.
5. Tap Back.
6. Tap Back again.
7. Tap Save.

Tip: You can also customise other settings for a contact, such as the notification volume level, and the LED colour that
flashes on your device when the contact sends you a message or calls you.

Search for a contact

Like other apps on your BlackBerry device, the Contacts app has a search feature that lets you quickly find the contact that
you're looking for.

In the Contacts app, tap .

• To search contacts from your contact list, just start typing. When the contact appears, tap the contact.
• To search contacts from a remote address book (for example, your company's address book), type the contact's name.
Tap Remote Search.

Filtering contacts
There are different ways to change which contacts you see in your contact list.

View contacts by account or type

You can quickly filter your contact list, to see only specific contacts (for example, BBM or contact groups).

1. In the Contacts app, tap .

2. Tap the type of contacts that you want to see.

Hide a set of contacts

You can completely remove a type of account from your contact list. For example, if you mainly follow celebrities on Twitter,
you might not want to see them in your contact list.

1. In the Contacts app, swipe down from the top of the screen.
2. Tap .
3. In the Show Account in Contact List section, turn off the switch beside the account that you want to remove.

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Sort your contacts in the Contacts app

By default, your contacts are sorted by first name but you can also sort by last name or company name.

1. In the Contacts app, swipe down from the top of the screen.
2. Tap .
3. In the Sort Contacts by drop-down list, tap a sort option.

Share a contact
You can share a contact's details with others in .vcf format. This is like passing around a business card, but digitally.

1. In the Contacts app, touch and hold a contact.

2. Tap .

Troubleshooting: Contacts
My contacts weren't merged automatically
Your BlackBerry device automatically merges contacts when it's clear that those contacts are the same person (for
example, they share the same first and last name, mobile phone number BlackBerry ID and so on). If you still see duplicate
entries in your contact list, you can merge those contacts into one entry.

1. In the Contacts app, touch and hold a contact.

2. Tap .
3. Tap the contacts that you want to merge.
4. Tap .

My contacts' pictures change sometimes

If you've added a social networking account to your BlackBerry device and you're using a profile picture as a contact's
picture, then the picture changes when your contact changes his or her profile picture.

I have duplicate contact entries

If you imported contact and calendar entries using BlackBerry Link, you might see duplicate entries on your device after
syncing your device and computer.

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You can remove duplicates by merging contacts on your device or by clearing your local data on your device.
To remove duplicate contact entries by deleting your local device data, do the following:

1. On the home screen, swipe down from the top of the screen.
2. Tap Settings > Accounts.
3. Tap .
4. Tap Clear Local Contacts.

CAUTION: Clearing your local data will permanently delete any contact entries that you saved only locally to your device.

Clock
The Clock app is made up of four screens. On the Alarm Clock screen, you can turn on or turn off your alarm, set your alarm
time and add multiple alarms. On the World Clock screen, you can view the time in other parts of the world. You can also
use the stopwatch and set a timer from the Clock app.

Setting the alarm clock

Set an alarm
1. Tap > .
2. At the bottom of the screen, turn on the Alarm switch.
3. Touch and hold the dial on the outside of the clock face.
4. Slide the dial around the clock face to your desired time.

Tip: The dial allows you to set the alarm for five-minute increments. To set the alarm for a specific minute, tap the alarm
time at the bottom of the screen. Tap the Alarm Time drop-down list and scroll up or down to adjust the time that the alarm
is set for.

Set additional alarms

You can set multiple alarms to go off on the same day, or you can set additional alarms to go off on different days at
different times. You can keep track of all the alarms you set by naming them, and you can set a different alarm tone,
recurrence and snooze duration for each alarm.

1. Tap > .
2. Tap .
3. Type an alarm name.

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4. Set an alarm time, recurrence, tone and snooze duration.

5. Tap Save.

Tip: Once you have set multiple alarms, you can quickly adjust the different alarm times by touching and holding any of the
dials outside of the clock face and sliding the dial around the clock face to your desired time.

Manage your additional alarms

1. Tap > > .
2. Do any of the following:
• To turn on or turn off an alarm, next to the alarm, tap the switch.
• To change the alarm name, time, tone, recurrence or snooze duration, tap an alarm.
• To delete an alarm, touch and hold an alarm. Tap .

Change your alarm tone

1. Tap > > .
2. Tap an alarm.
3. Tap Alarm Tone.
4. Select one of the alarm tone options.

Tip: To use music you have added or downloaded to your BlackBerry device, tap .

Set an alarm for multiple days

1. Tap > > .
2. Tap an alarm.
3. Tap Recurrence.
• To set a daily alarm, turn on the Daily switch.
• To set an alarm to repeat on specific days, select the tickbox next to one or more days.

Set the snooze

1. Tap > > .
2. Tap an alarm.
3. Tap Snooze.
4. Select a length of time.

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To cancel a snoozed alarm, tap the time at the bottom of the screen. Tap .

Stopwatch
1. Tap > .
2. Tap .
3. To start a new lap, tap Lap.

Timer
Set the timer
1. Tap > .
2. Touch and hold the dial on the outside of the clock face.
3. Slide the dial around the clock face to your desired time.
4. Tap .

Tip: The dial allows you to set the timer in one-minute increments. To set the timer for a specific minute and second, tap
. Tap the Set Time drop-down list. Scroll up or down to adjust the hours, minutes and seconds that the timer is set for.

Change the timer tone

1. Tap > .
2. tap .
3. Tap Timer Tone.
4. Tap a timer tone.

Tip: To use music you have added or downloaded to your BlackBerry device, tap .

World clock
If you're a frequent traveller or if you have friends and family in different parts of the world, you can add cities to the world
clock screen to quickly see the time in a variety of cities around the world.

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Add a city to the world clock screen

1. Tap > .
2. Tap .
3. Enter a location.
4. Tap a city.

Tip: After you add a city to the world clock screen, tap the city name to check the weather in that city.

Delete a city from the world clock screen

1. Tap > .
2. Touch and hold a city.
3. Tap .

Turn on bedside mode

When bedside mode is turned on, you will not be notified of new messages, but any alarms that you have set will sound and
your BlackBerry device displays the time, dimly lit. You can also set the option to turn on Battery Saving Mode, or to turn off
wireless connections when in Bedside Mode.

1. In the Clock app, swipe down from the top of the screen.
2. Tap .

Tip: When your alarm goes off in Bedside Mode, you can tap anywhere on the screen to snooze the alarm. To turn off the
alarm in Bedside Mode, swipe up from the bottom of the screen.

Change your Bedside Mode settings

When your device is in Bedside Mode, you can choose to automatically turn on Battery Saving Mode, or turn off all wireless
connections.

1. In the Clock app, swipe down from the top of the screen.
2. Tap .
3. Do any of the following:
• Turn on the Battery Saving in Bedside Mode switch.
• Turn off the Wireless Connections in Bedside Mode switch.

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Customise your Bedside Mode notifications

By default, all of your notifications are set to silent in Bedside Mode. You can change settings like the volume level and
ringtone to personalise the Bedside Mode profile, or you can choose to hear a notification for only phone calls when your
device is in Bedside Mode.

1. In the Clock app, swipe down from the top of the screen.
2. Tap .
3. Change the Volume, Sound, Vibrate, Notify During Calls, Instant Previews or LED settings.
4. If necessary, to set customised app notifications that override the settings for the notification profile, tap Customise
App Notifications.

Tip: To turn on only your phone ringer in Bedside Mode, complete steps 1-4. Tap Phone. Turn on the Sound switch.

Change the clock face

1. In the Clock app, swipe down from the top of the screen.
2. Tap .
3. Tap the Clock Face drop-down list.
4. Tap a clock face type.

Android apps
Get apps and games designed for Android smartphones and install them on your BlackBerry device using the Amazon
Appstore!

Downloading and installing Android apps from the

Amazon Appstore
Create an Amazon account or sign in with your existing Amazon account to search for apps and download apps from the
Amazon Appstore.
After you download an app from the Amazon Appstore, tap Install at the top of the screen. You can also check out the Help
screen in the Amazon Appstore for more info.

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Downloading and installing Android apps from other

sources
In addition to using BlackBerry World and the Amazon Appstore to download apps and games, you can also get Android
apps and games from various third-party websites and mobile market apps. Most websites and mobile market apps include
an installation button that appears after you download an Android app file. You can also install an app file by opening it in
the File Manager app on your BlackBerry device.
If you can't find an app file that you downloaded, you can search for the app name in the File Manager app. Most Android
apps include the file name extension .apk. To search for all the Android app files that you downloaded, try searching the
File Manager app for .apk.
CAUTION:
Apps that you install from sources other than BlackBerry World might not be reviewed by BlackBerry. These apps might
pose a risk to your device and personal data. You should only install apps from trusted sources.
While most apps designed for Android smartphones can be installed and opened on BlackBerry devices, some apps might
make use of services that are not supported by BlackBerry 10 OS. BlackBerry 10 OS might also replace these services with
alternate services (such as mapping services).
If you don't want to accept these potential risks and limitations, you should not install apps from sources other than
BlackBerry World.

Change your Android app installation settings

1. On the home screen, swipe down from the top of the screen.
2. Tap Settings > App Manager > Installing Apps.
3. Do any of the following:
• To allow the installation of Android apps from sources other than the Amazon Appstore, turn on the Allow Apps
from Other Sources to be Installed switch.
• To inspect Android apps and identify apps that are potentially harmful to your device or data, turn on the Inspect
Apps Before Installing switch.

Navigating within an Android app

In Android apps, you can show or hide an action bar at the bottom of the screen or you can quickly go back to the previous
screen.

Do any of the following:

• To see the additional actions that you can perform, in an app, swipe down from the top of the screen.
• To show or hide the action bar at the bottom of the screen, swipe down from the top of the screen. Tap Show or Hide.

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• To go back to the previous screen, place your finger below and halfway across the screen. Slide your finger diagonally
up and to the left.

Change the screen size of an Android app

If an Android app does not appear correctly on your device, you can change the screen size of the Android app.

1. In an Android app, swipe down from the top of the screen.

2. Tap .
3. Tap a screen size.
4. Tap Change.

Maps and GPS

Keep moving in the right direction with BlackBerry Maps, GPS and the Compass app. You can search for points of interest,
get turn-by-turn directions and much more.

BlackBerry Maps icons

Icon Description

Show your current location on the map.

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Icon Description

See your Recents, Favourites, and Contacts locations.

Get route directions.

View places that you search for or have added to the map. Purple icons are used to
identify locations that you have searched for. Blue icons illustrate places that you have
added to the map.

Clear the places that you have pinned and added to the map.

Go to the map screen.

Search for a place or an address on a map

You can use the GPS feature on your BlackBerry device to search for a specific address or a type of location and view the
results on the map.

1. In the Maps app, in the search field, enter an address or a descriptive word, such as "coffee" or "hospital."
2. Do one of the following:
• To view all of the search results as pins on the map, press the Enter key.
• To view a specific search result as a pin on the map, tap a search result.
3. On the map, to view more information about the location, including phone numbers and reviews, tap the location
name.
4. To get directions, next to a search result or location, tap .

Tip: When you search for a type of location, for example "petrol stations," and you view all of the search results as pins on
the map, you can view a detailed list of the types of petrol stations and information about each location. To view the list,
after you view the search results as pins on the map, in the upper-right corner of the screen, tap .

Pin a place on a map

In BlackBerry Maps, you can add pins to your map to track where you're going or to mark points of interest.

In the Maps app, do one of the following:

• On the map screen, touch and hold the place that you want to pin.
• On the search results screen, tap a search result.

To clear all of the pins from a map, on the map screen, tap > .

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Get directions
Check that location services are turned on and that your BlackBerry device has established a GPS connection.

1. In the Maps app, find a place by doing one of the following:

• On the map screen, search for an address or a place using the search field. In the search results, tap a place.
• On the map screen, locate a pin that you added to the map. Tap the pin.
• On the map screen, tap > . Tap Recents, Favorites or Contacts. Tap an address, a place or a contact.
2. Tap .
3. To begin receiving turn-by-turn directions, tap .

To stop turn-by-turn directions in the map view or detail view, tap . To stop turn-by-turn directions in the street-level
view, tap anywhere on the screen. Tap .

Switch to the map or detail view for turn-by-turn directions

By default, turn-by-turn directions start with the street-level view of the route.

To switch to one of the high-level views, do one of the following:

• To view a list of directions to your destination, tap .

• To view an overview of the route on a map, tap .

To return to the street-level view of the route, tap .

Show or hide traffic

If traffic data is available, you can display it as you view a map, or view or listen to turn-by-turn directions in the street-level
view.

Do one of the following:

• On the map screen, tap > .

• When viewing or listening to turn-by-turn directions in the street-level view, tap > .

To hide traffic data, tap > .

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Mute voice-guided directions

By default, voice-guided directions are turned on.

1. If you are in the map view or the detail list view, to return to the street-level view, tap .
2. To turn off voice-guided directions, tap .

Change your route preferences

You can change your route preferences while viewing or listening to turn-by-turn directions in BlackBerry Maps. You can
set your route to avoid toll roads, highways, car-sharing lanes or ferries. You can also set the type of route that you want to
take (fastest, simplest or shortest).

1. In the Maps app, swipe down from the top of the screen.
2. Tap > Route Options.
3. Turn on the switches for the types of things that you want to avoid. Tap the type of route that you want to take.

Recalculate routes
While viewing or listening to turn-by-turn directions, you can manually recalculate your directions when you take a wrong
turn or would like alternative directions.

1. If you are in the street-level view, to show the navigation bar, tap the screen.
2. Tap > .

My places
In BlackBerry Maps, you can find your favourites, recent places, and contacts' places on the My Places tab.

Add a place to the Favourites screen

1. In the Maps app, tap > .
2. Tap .
3. On the Add Favorite screen, select a place from the list or tap New Entry.
4. If necessary, enter any additional information.
5. Tap Save.
Tip: You can also add places to the Favourites screen by touching and holding a search result or contact name and
tapping .

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To remove a place from the Favourites screen, tap > . Tap Favourites. Touch and hold the place that you want to
remove. Tap .

Add your work or home address

In BlackBerry Maps, you can add your work and home addresses to save time when planning trips and getting directions.

1. In the Maps app, tap > .

2. Do one of the following:

• Tap > Add Home.

• Tap > Add Work.

View your recent places

BlackBerry Maps remembers and organises the last 100 places that you searched for so that you can quickly access them
again.

1. In the Maps app, tap > .

2. Tap Recents.

Clear your recent places

You can clear the list of recently viewed places in BlackBerry Maps.
Tip: If you have places that you want to keep so that you don't have to search for them again, add them as a favourite
before you permanently clear the list.

1. In the Maps app, swipe down from the top of the screen.
2. Tap > Clear History.
3. Do one of the following:
• To delete your history, recent destinations and searches, tap Clear Recents.
• To delete your recent places and searches, and reset the app to the default settings, tap Reset Maps.

View a contact's address on a map

If you have added an address to an entry in the Contacts app, you can view the contact's location on a map and get
directions.

1. In the Map app, tap > .

2. Tap Contacts.

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3. Touch and hold a contact's name.

4. Tap .

Changing settings for Maps

Switch between kilometres or miles
BlackBerry Maps displays distances using either metric (metres and kilometres) or imperial (feet/yards and miles)
measurements, as set in your device settings.

1. In the Maps app, swipe down from the top of the screen.
2. Tap > Units of Measure.
3. Tap Change Device Settings.

Change default route settings

If you always want BlackBerry Maps to show you the fastest or shortest route, or want to avoid certain things on your route,
such as motorways, toll roads, car-sharing lanes or ferries, you can change your default settings.

1. In the Maps app, swipe down from the top of the screen.
2. Tap > Route Options.

Switch between voice-guided prompts and tones

BlackBerry Maps can prompt you about upcoming turns using voice directions or tones.

1. In the Maps app, swipe down from the top of the screen.
2. Tap > Navigation Audio.
3. Tap an option.

Turn on Night Mode

1. In the Maps app, swipe down from the top of the screen.
2. Tap > Night Mode.
3. Do one of the following:
• Tap Automatic.
• Tap On.
• Tap Off.

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Change the map language to local

In BlackBerry Maps, you can set the map text to display in the language specific to the map or area that you're currently
viewing.

1. In the Maps app, swipe down from the top of the screen.
2. Tap > Map Settings.
3. Tap Local.

About location services

You can turn on location services so that location-based applications and services, like BlackBerry Maps, can find your
location. Location-based applications can use GPS technology and other information to provide you with information, such
as driving directions.

Turn on or turn off location services

Some apps require GPS location information to work as expected.

1. On the home screen, swipe down from the top of the screen.
2. Tap Settings > Location Services.
3. Turn on Location Services.

Change location permissions for apps

You can review and remove any GPS location-related permissions that individual apps have requested. Some apps require
specific permissions to work as expected.

1. On the home screen, swipe down from the top of the screen.
2. Tap Settings > Security and Privacy > Application Permissions.
3. Tap an app.
4. Tap a switch.

Turn on or turn off location-based adverts

If location-based ads are turned on, apps using the Advertising Service can use your GPS location to present more relevant
promotional content or offers. No data that personally identifies you is ever shared with third-party advertisers.

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1. On the home screen, swipe down from the top of the screen.
2. Tap Settings > Location Services.
3. Turn on Location-based Ads.

Turn on or turn off traffic data

If traffic data is turned on, your BlackBerry device sends anonymous GPS location information to provide traffic data to
BlackBerry applications.

1. On the home screen, swipe down from the top of the screen.
2. Tap Settings > Location Services.
3. Turn on Traffic Data Collection.

About the compass

The digital compass on your BlackBerry device works like a regular compass, but also includes more features. For
example, you can choose whether the compass points to true north or magnetic north. The compass also works in any
direction or orientation, including upside down.

Get a compass reading

To get a compass reading, rotate and tilt your BlackBerry device.

The current direction that you're facing appears at the top of the screen.

Point the compass to true north or to magnetic north

You can choose to navigate with your compass using either true north or magnetic north. Magnetic north, which is what a
standard compass points to, can be influenced by several factors and isn't constant. True north, or geographical north, is
what you would see on a paper map and is constant. If you would prefer to navigate based on true north (for example, if you
are using your compass to follow a map) you must turn on GPS.

In the compass app, do one of the following:

• To navigate based on true north, at the bottom of the screen, turn on the switch.
• To navigate based on magnetic north, at the bottom of the screen, turn off the switch.

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Troubleshooting: Compass
I'm not getting an accurate reading from the compass
Try the following actions:

• If the compass doesn't point north, move your BlackBerry device away from metal objects, such as magnets or
electronics.
• If you have turned on Location Services and are navigating based on true north, you need the GPS receiver to be able to
connect to GPS satellites. Try moving outside or near a window in order to establish a GPS connection.

I'm seeing the interference indicator when I try to use the compass
The interference indicator appears on the screen when something is interfering with the compass on your BlackBerry
device.
Try the following action:

• Move your device away from metal, then rotate and tilt your device until the indicator disappears.

Browser
With the BlackBerry Browser, you can browse the Internet, stream video, switch between multiple tabs, download files,
share links to web pages and more.

Browsing the Internet

Use the BlackBerry Browser to browse the Internet quickly and conveniently on your BlackBerry device.

Go to a website
1. Type a web address or search term into the address bar at the bottom of the BlackBerry Browser.
2. Tap Go.

Change the current search engine

After you change the search engine, the BlackBerry Browser continues to use the new search engine until you change it
again.

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1. While you're typing a search term in the Browser, tap the search engine icon in the top-right corner of the screen.
2. Tap the search engine that you want to use.

Add a new search engine

You can add search engines so that they are available in the drop-down list when you search for a term in the BlackBerry
Browser.
Note: This feature is not available for some search providers.

1. Open the BlackBerry Browser.

2. Navigate to a search engine (for example, www.wikipedia.org).
3. Search for a term or subject.
4. On the search results page, tap > .
5. Tap Add.

Remove a search engine

1. Open the BlackBerry Browser and type a search term in the address bar.
2. Tap the search engine icon in the upper-right corner of the screen.
3. Touch and hold a search engine.
4. Tap .

Using Browser tabs

Just like on your computer’s browser, you can open multiple web pages in tabs and switch between the tabs quickly.

Open, switch between or close tabs

In the BlackBerry Browser, tap .

• To open a tab, tap .

• To switch between tabs, tap a tab.
• To close a tab, on the tab that you want to close, tap .

Tip: Close a tab when you've finished with it to improve the performance of the Browser.

Open a link in a new tab

1. In the Browser, touch and hold a link.
2. Tap .

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Share a link or picture

You can share items on the web through an email, a text message, Facebook, Twitter, BBM and more.

In the BlackBerry Browser, do one of the following:

• To share the webpage that you're looking at, tap > .

• To share a link or a picture, touch and hold the link or picture. Tap .

Search for text on a web page

On a webpage, tap > .

View web pages in a reader-friendly format

To help you focus on reading articles or other text on a web page and remove distracting clutter like adverts, you can use
the reader mode.

On a webpage, tap > .

Change text size in reader mode

Do one of the following:

• To increase the text size, tap .

• To decrease the text size, tap .

Change the background colour in reader mode

Tap > .

Find files that you have downloaded

After you have download a file from the BlackBerry Browser, you can go to the download manager to find it again, open it
and share it.

In the Browser, tap > .

Clear your list of downloaded files

In the Browser, tap > > .

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Add a website to your home screen

You can create a shortcut to a website on your home screen so that you can quickly go to a website without opening the
browser first.

On a website, tap > .

Save a web page

You can save a web page in HTML format so that you can access the web page when you're offline or send the web page as
an attachment.

1. On a web page, tap > .

2. Choose the location that you want to save the web page in.

Changing your Browser settings

Customise the Browser start screen
You can change what you see when your first open the BlackBerry Browser. You can set a specific home page, show
thumbnails of the web pages that you visit frequently or have visited recently, or open the web pages that were open in your
previous Browser session.

1. In the Browser, tap > > Display and Actions.

2. Tap the On Startup Show drop-down list.
• To set a specific home page, tap My Home Page. Type a web address.
• To show thumbnails of the web pages that you visit frequently or have visited recently, tap New Tab Page.
• To open the web pages from your previous Browser session, tap My Tabs From Last Time.

Bookmarks and browsing history

Bookmark your favourite web pages so that you can easily access them the next time you use the BlackBerry Browser.

Bookmark a favourite web page

On a webpage, tap > .

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View your Browser bookmarks

In the BlackBerry Browser, tap > .

View your bookmarks by tags or in a list

1. In the BlackBerry Browser, tap > .
2. Tap Tags or .

Organising your bookmarks

It's a good idea to keep your bookmarks organised so that you can more easily find the web pages that you're looking for.

Change your bookmarks

You can change the name or web address of a bookmark.

1. In the Browser, tap > .

2. Touch and hold a bookmark.
3. Tap .
4. Type a new name or web address.

Add, rename or delete a bookmark tag

Tags help you categorise your bookmarks so that you can find them more quickly. For example, you may use tags to
organise your favourite news-related webpages or blogs.

In the BlackBerry Browser, tap > .

• To add a tag, touch and hold a bookmark. Tap . In the Add tags field, type a tag name.
• To rename a tag, tap Tags. Touch and hold a tag. Tap . Type a new name for the tag.
• To remove a tag from a bookmark, touch and hold a bookmark. Tap . Tap a tag.
• To delete all instances of a tag, tap Tags. Touch and hold a tag. Tap .

Delete a bookmark
1. In the Browser, tap > .
2. Touch and hold a bookmark.
3. Tap .

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View your browsing history

1. In the Browser, on a webpage, tap .
2. Tap .

To close your browsing history, tap .

Tip: To view a webpage in your history, on a webpage, touch and hold until your history appears.

Delete your browsing history

1. In the Browser, tap .
2. Tap .

• To delete all of your browsing history, tap .

• To delete a specific webpage from your browsing history, touch and hold the thumbnail for the webpage. Tap .

Browsing safely
To help you browse safely, you can check the certificates for a website, change the security settings and change
permissions for specific websites in the BlackBerry Browser.

About website certificates

Certificates help to verify that a website is legitimate. Websites that require more security, such as banking sites, use
certificates to help prove authenticity. If a website has a certificate, certificate icons appear beside the web address bar.

Website certificate icons

Icon Description

The website's identity has been verified by an extended validation certificate from a trusted
certificate authority.

The website's identity has been verified by a domain-validated certificate from a trusted
certificate authority.

Some parts of the website are secure and other parts of the website are not. Use caution if you
enter sensitive information on the website.

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Icon Description

The website might be unsafe because the certificate is unknown. Entering sensitive
information on the website is not recommended.

Change Browser security settings

In the Browser, tap > > Privacy and Security.

Security settings
Remove History Items
Specify how often your BlackBerry device automatically deletes the browsing information from your BlackBerry
Browser history.
Private Browsing
Keep your browsing information (your history, cached files, cookies and so on) only while a browsing session is
open. When you close the Browser, the information is automatically deleted.
Block Popups
Choose whether or not to allow pop-up windows to appear in your browsing session.
Accept Cookies
Let websites use cookies to send and receive information between the website and the Browser. Cookies can be
helpful because websites can use them to remember information about your preferences and user information, but
cookies can pose a privacy risk as well.
Clear Cookies and Other Data
Clear all of your saved Browser information.
Clear History
Clear your Browser history.

Change permissions for specific websites

As you browse the Internet, you might grant permissions to allow websites to access information, such as your location. You
can remove those permissions at any time.

1. In the Browser, tap > > Site Permissions.

2. Tap a website. Tap Edit.
3. Tap beside the permissions that you want to remove.
4. Tap Done.

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Troubleshooting: Browser
I can't watch a video online
While you can stream many videos from the web on your BlackBerry device, some video formats aren't supported and
some websites block content from being viewed on mobile devices. For more information about supported video formats,
search the Help.

The Smart Tags application explained

The Smart Tags app takes bits of information and transforms the info into a smart tag. Info can include text, websites and
other URIs, phone numbers, email addresses and connection information. You can copy the smart tag to an NFC tag,
display it as a QR Code, or you can pass the smart tag directly to another BlackBerry device. The Smart Tags app allows
you to store the smart tags that you receive and use them or pass them on later.
Instead of handing out business cards, try creating your own smart tag that contains your contact information so that with
just a click, recipients can call, text or send you an email. Do you have an event coming up? Try making a smart tag that
contains the event information, then copying the smart tag to a writeable NFC tag that is attached to a small gift for your
guests.
The NFC feature might not be available, depending on your wireless service provider, your administrator's settings and your
BlackBerry device model.

Scan a QR Code, barcode or an NFC tag

The NFC feature might not be available, depending on your wireless service provider, your administrator's settings and your
BlackBerry device model.
When you scan a QR Code or barcode by using the Smart Tags app, your device saves the information as a smart tag.
When you scan an NFC tag, your device opens the information in the corresponding application type. You can save the
information as a smart tag by opening the Smart Tags app before you scan the NFC tag.

Do any of the following:

• To scan a QR Code or barcode, open the Smart Tags app. Tap . Tap or . Hold your device so that all four
corners of the QR Code or barcode appear on your screen.
• To scan an NFC tag, tap the back of your device against the NFC tag.

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Delete a smart tag from your device

1. In the Smart Tags app, tap > .
2. Select one or more tags that you want to delete.
3. Tap > .

Create your own smart tag

The NFC feature might not be available, depending on your wireless service provider, your administrator's settings and your
BlackBerry device model.
You can create your own smart tag to share with other devices, save to an NFC tag, or display as a QR Code.

1. In the Smart Tags app, tap .

2. Tap a tag type.
3. In the fields that appear on the screen, enter the necessary information.

Tip: You can group multiple tags together. Press and hold an existing tag. Tap Add. Repeat Steps 2 and 3 to create a tag.

Smart tag types

Web
Use to create a smart tag that, when opened, takes you to a web page.
Smart Triggers

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Use to create a smart tag that, when written to an NFC tag and then tapped on, can trigger various settings on your
BlackBerry device.
Wi-Fi
Use to create a smart tag that, when written to an NFC tag and then tapped on, connects your device to a specified
Wi-Fi network.
Bluetooth
Use to create a smart tag that, when written to an NFC tag and then tapped on, pairs your device with a specified
Bluetooth enabled device.
Contact
Use to create a smart tag that, when opened, adds the contact information in the Contacts app.
Event
Use to create a smart tag that, when opened, creates an appointment in the Calendar app.
Facebook
Use to create a smart tag that, when opened, takes you to your Facebook profile in the Browser.
Twitter
Use to create a smart tag that, when opened, takes you to your Twitter profile in the Browser.
LinkedIn
Use to create a smart tag that, when opened, takes you to your LinkedIn profile in the Browser.
Geo Location
Use to create a smart tag that, when opened, searches for directions in the Maps application.
Phone
Use to create a smart tag that, when opened, calls a phone number.
Email
Use to create a smart tag that, when opened, composes an email. When you create the tag you can fill in the
Subject and Message fields so that these fields are pre-populated when the tag is opened, or you can leave these
fields blank.
Text Message
Use to create a smart tag that, when opened, composes a text message (SMS or MMS). When you create the tag
you can fill in the Message field so that the field is pre-populated when the tag is opened, or you can leave this field
blank.
Text
Use to create a smart tag that displays a message.
Other
Use to create a smart tag that identifies a resource by using your own URI (Uniform Resource Identifier). For
example, if you create your own application for the BlackBerry device, you can use this tag type to create a smart
tag for your app.

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Favourite a smart tag

You can make smart tags easier to find if you mark them as favourites.

1. In the Smart Tags app, touch and hold the tag that you want as your favourite.
2. Tap .

View your favourite smart tags

In the Smart Tags app, tap > .

Share a smart tag

The NFC feature might not be available, depending on your wireless service provider, your administrator's settings and your
BlackBerry device model.

In the Smart Tags app, touch and hold a tag.

• To display the smart tag as a QR Code for another device to scan, tap .
• To share the smart tag through a message, such as an email or text message or to share the smart tag with an
application, such as BlackBerry Remember, tap . Tap a message type or application.
• To send the smart tag to another NFC-enabled BlackBerry device, tap > NFC. Align the backs of the devices.
• To copy the smart tag to a writeable NFC tag, tap . Tap your device against the NFC tag.
Tip: NFC tags are often sold as stickers. If you copy your smart tag to an NFC tag sticker, you can stick your smart tags
nearly anywhere.

Lock a smart tag

The NFC feature might not be available, depending on your wireless service provider, your administrator's settings and your
BlackBerry device model.
If you copy a smart tag to a writeable NFC tag, and you plan to leave the NFC tag in a public space, you should lock the NFC
tag to prevent tampering. When an NFC tag is locked it can't be unlocked, changed or erased.

1. In the Smart Tags app, tap > .

2. Align the back of your BlackBerry device with the tag.

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Change a smart tag title

1. In the Smart Tags app, touch and hold a smart tag.
2. Tap .
3. Enter a title.
4. Tap Save

Erase smart tag information from an NFC tag

The NFC feature might not be available, depending on your wireless service provider, your administrator's settings and your
BlackBerry device model.
If the NFC tag isn't locked, you can erase the smart tag information that is stored on it.

1. In the Smart Tags app, tap > .

2. Align the back of your BlackBerry device with an NFC tag.

File Manager
You can use File Manager to view, save, zip and share files and folders on your BlackBerry device. You can also access files
that are saved in the cloud.

Viewing files
View files on your device
To view a file in File Manager:

1. Tap a folder.
2. Tap a file that you want to view.

To go back, tap .

Tip: If BlackBerry Balance is enabled on your device and you want to access your work files, on the home screen, swipe
down from the top of the screen. Tap Switch to Work .

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View files on connected devices or networks

You can view files on devices that are connected to your BlackBerry device, such as a media card or a device connected by
a USB cable. If you are logged in to a cloud application on your device, you can also access files stored in the cloud. To
access a file stored on another device:

1. Tap .
2. Tap a device.

Files and folders stored on the selected device appear in File Manager when opened or when viewed.

Managing your files

Rename a file or folder
File Manager allows you to make changes to file and folder names, such as fixing a typo or word. To rename a file or folder:

1. Touch and hold a file or folder.

2. Tap .

Tip: To change a file type, touch and hold a file. Tap > .

Add a folder
When you open File Manager, a list of predefined folders appears. To add a folder, do the following:

1. Navigate to where you want to add a new folder.

2. Tap .
3. Tap .

Note: You may not have pre-defined folders on a connected device or drive, such as a computer or a media card.

Search for an item in File Manager

1. Tap .
2. Enter all, or part, of the name of the item you are searching for.

Note: To search for an item on a connected device, you must perform the search when the device is open in File Manager.

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Sort files and folders

You can view your files and folders in order by name, date, type or size. You can also decide whether to view your files and
folders in ascending or descending order.

Tip: To change the way you view your files and folders, tap to view them as a list or to view them as a grid.

Tap > .

• To change the way files and folders are sorted, tap Sort > Name, Date, Type or Size.
• To change the order of your files and folders, tap Order > Ascending or Descending.

Select multiple files

1. Tap .
2. Tap .
3. Tap the items that you want to select.

To deselect an item that you have tapped in error, tap the item again.

Transferring files
Share files
1. Touch and hold a file.
2. Tap .
3. Choose a destination.

Tip: To share multiple files, tap > . Tap the files you want to share. Tap .

Move a file
1. Touch and hold a file or folder.
2. Tap .
3. Navigate to where you want to move the file.
4. Tap Move.

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Copy a file
1. Touch and hold a file or folder.
2. Tap .
3. Navigate to where you want to copy the file or folder.
4. Tap Paste.

Working with zip files

Zip files and folders
Zip your files to help reduce memory space. You can zip a single file or folder, or zip multiple files or folders. You can also
zip all of the files in a particular folder using the Zip All option.

Touch and hold a file or folder.

• To zip a single file or folder, tap .

• To zip multiple files or folders, tap . Tap the files or folders you want to zip, then tap .

Unzip a file
You can unzip files, and also preview their contents. When you unzip a file, a folder is created with the same name as the
zip file. The unzipped contents can be viewed in this folder.

• To preview the contents of a zip file, tap the file.

• To unzip a file, touch and hold a zip file. Tap .

Calculator
You can use the Calculator app on your BlackBerry device for more than just adding and subtracting. Switch between
standard and scientific calculator views, convert a unit of measurement, calculate a tip, and more.

Switch between a scientific or standard calculator

Using the Caculator app, you can easily change the calculator mode with the swipe of a finger.

1. In the Calculator app, tap Calculator.

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2. To switch between scientific or standard calculator mode, swipe left or right on the calculator keypad.

Convert a unit of measurement

You can use the Calculator app on your BlackBerry device to convert one unit of measurement to another. The calculator
includes many different types of measurements that you can convert, such as temperature, volume and weight. You can
easily convert units of measurement and quickly get back to what you were doing.

1. In the Calculator app, tap Converter.

2. Choose a measurement type, the unit to convert from and the unit to convert to.
3. Enter the value that you want to convert.

Calculate a tip
When you're at a restaurant, you can use the tip calculator to figure out how much of a tip to leave. You can customise your
calculations to specify the number of people included on the bill and the percentage of the bill, or to calculate a percentage
for the tip. The tip calculator can also calculate how much each person owes on a bill, making it easy to divide up a bill
among a table of people.

1. In the Calculator app, tap Tip.

2. In The bill field, enter the total amount of the bill.
3. In the Tip field, enter a percentage.
4. In the Number of People field, enter the number of people you are splitting the bill with.
5. To round the totals up, tap the Round Upwards check mark.

View your previous calculations

1. In the Calculator app, tap Calculator.
2. To view your previous calculations, in the answer field, tap .
3. To hide your previous calculations and return to the calculator keypad, tap again.

To clear all of your previous calculations, tap .

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Productivity and work

Switch between your personal space and
work space
When BlackBerry Balance technology is set up on your BlackBerry device, you can quickly switch between your personal
space and work space.
Tip: To differentiate between your personal space and work space, you can set a different wallpaper for your personal
space.

1. From the home screen, to switch between spaces, swipe down from the top of the screen. Tap Switch to Personal or
Switch to Work.
2. From your personal space or work space, do any of the following:

• To switch between your personal pictures and work pictures, in the Pictures app, tap . Tap Open Personal
Pictures or Open Work Pictures.
• To switch between your personal files and work files, in Adobe Reader, Documents To Go or File Manager, tap
. Tap Personal Space or Work Space.

When you switch between personal files and work files, the app opens a second instance of the application in the
personal space or work space you are currently in.

About BlackBerry Balance and your work

space
BlackBerry Balance technology helps address corporate security concerns without limiting personal use of your BlackBerry
device. If your administrator turns on BlackBerry Balance, the device data, apps and network access are separated so that
you have a work space and a personal space. The separate spaces help you avoid activities such as accidentally copying
work data into a personal app, or displaying confidential work data during a BBM Video chat. If your administrator turns on
BlackBerry Balance, your administrator can also specify security policies that turn on and turn off features on your device.
For information about the security policies set on your device, contact your administrator.
By default, your device uses the personal space. You can it use for activities such as taking pictures, downloading videos,
playing games online, saving files to a media card and posting on social networking websites.
In your work space, you can access your work email, contacts and calendar, create work documents, and browse to
corporate Intranet sites. Your work space can include a separate version of BlackBerry World that contains the applications
you are allowed to download and use at work. If your work space is protected with a password, you must unlock your work
space to access your work data.

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You can access both personal data and work data from certain places, such as Search.

Lock your work space

If your BlackBerry device uses BlackBerry Balance technology to separate your work and personal activity, you can lock
your work space and continue to access personal files, personal apps and personal data in the personal space on your
device.
You might be able to use the same password for your work space password and your device password, depending on the
rules set by your administrator.
You might not be able to set a simple password to lock your device depending on the rules set by your administrator.

1. If you don't have a work space password, to create one, on the home screen, swipe down from the top of the screen.
Tap Settings > BlackBerry Balance. Do one of the following:

• To set a work space password composed of characters and numbers, turn on the Work Password switch. Type a
password. If you want to use the same password for your device password, turn on the Use as my device
password switch.
• To set a quick work space password composed of numbers only, turn on the Simple Password switch. Type a
password.
2. On the home screen, swipe down from the top of the screen.

• To immediately lock your work space, tap .

• To automatically lock your work space after a set amount of time, tap Settings > BlackBerry Balance. In the
Lock Work Space After drop-down list, select a time interval.

Take care to remember your work space password. If you forget your password, contact your administrator to have it reset.
If you exceed the number of allowed attempts to enter your work space password, your work space and all of its contents
are deleted.

Change your work space password

You might be able to use the same password for your work space password and your BlackBerry device password,
depending on the rules set by your administrator.

1. On the home screen, swipe down from the top of the screen.
2. Tap Settings > BlackBerry Balance. Do one of the following:

• To change your work space password, tap Change Password. Type your work space password. Type a new
password.
• To unlock your work space and your device using the same password, turn on the Use as my device password
switch. Type your device password. Type your work space password.

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• To set the maximum number of times you can type you work space password incorrectly, in the Password
Attempt Limit drop-down list, select a number.

Take care to remember your work space password. If you forget your password, contact your administrator to have it reset.
If you exceed the number of allowed attempts to enter your work space password, your work space and all of its contents
are deleted.

Delete your work space

If you no longer want to associate your device with your organisation's network, you can remove only your work space. The
apps and files stored in your personal space are left intact.
CAUTION: Deleting the work space will permanently erase all of the content and files stored within it, such as work files,
messages, pictures and videos. To add a work account back to your device, you will need to contact your administrator.

1. On the home screen, swipe down from the top of the screen.
2. Tap Settings > BlackBerry Balance > .
3. Type blackberry.

Tip: If you plan to give away or recycle your device, remember to delete all of the data on your device by performing a
security wipe, and remove your SIM card and media card.

Does my device have BlackBerry Balance?

BlackBerry Balance is available only on BlackBerry devices associated with an Enterprise Mobility Management solution
from BlackBerry.

To confirm if your device uses BlackBerry Balance, do one of the following:

• On the home screen, swipe down from the top of the screen. If you see Switch to Work or Switch to Personal,
BlackBerry Balance is installed.
• On the home screen, swipe down from the top of the screen. Tap Settings > About. In the Category drop-down list,
scroll and look for Work Space. If you don't see that, or you see Work Space Only, your device isn't set up to use
BlackBerry Balance.

How do I set up BlackBerry Balance?

Your administrator must set up BlackBerry Balance and associate your work account with an Enterprise Mobility
Management (EMM) solution from BlackBerry. After your admin sets up BlackBerry Balance, a work space is automatically
added to your BlackBerry device and you are prompted to finish the activation.
For more information about EMM solutions from BlackBerry, visit blackberry.com/business.html and help.blackberry.com.

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What content is in my work space and my personal

space?
If your administrator turns on BlackBerry Balance technology, your device data, apps and network access are separated so
that you have a work space and a personal space on your BlackBerry device.

Work apps that are open appear with the icon on the home screen.

Depending on the rules set by your administrator, the apps and features that are part of the BlackBerry 10 OS might be
available in your work space, personal space, or both. The following table describes the default behaviour for most
BlackBerry 10 OS apps. The table doesn't describe the behaviour of apps that you purchase from BlackBerry World or that
your administrator sends to your device.

Description Apps and features

These apps and features are available only in your work • BlackBerry Enterprise IM
space and they display work data. • BlackBerry Work Drives
• BlackBerry World – Work

These apps and features are available only in your personal • Amazon Appstore
space and they display personal data. • BBM
You might have access to work contacts in the Phone, • BlackBerry Protect
BBM, and text messaging apps, depending on the rules set • BlackBerry Story Maker
by your administrator. • BlackBerry World
• Box
• Calculator
• Clock
• Compass
• Dropbox
• Evernote
• Facebook
• Foursquare
• Games
• LinkedIn
• Media card
• Music
• Phone
• SIM card

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Description Apps and features

• Smart Tags
• Text messaging (SMS and MMS)
• Twitter
• Videos
• Voice dialling
• Weather
• YouTube

These apps and features are available in your work space • BlackBerry Assistant
and personal space. Your work data and personal data are • BlackBerry Blend
displayed together.
• BlackBerry Hub
• BlackBerry Remember
• Calendar
• Contacts

These apps and features are available in your work space • Adobe Reader
and personal space. Depending on which space you open • BlackBerry Browser
an app in, you can access either your work data or personal
• BlackBerry Maps
data. You can open two instances of these apps at the same
• Camera
time.
• Documents To Go
Depending on the rules set by your administrator, some • File Manager
apps might not appear in your work space.
• Pictures
• Video camera

Can I use personal apps on my work's network?

If your administrator turns on BlackBerry Balance technology, depending on the rules set by your administrator, you or your
administrator can allow work apps to access your organisation's Wi-Fi or VPN network.

On the home screen, swipe down from the top of the screen. Tap Settings > BlackBerry Balance. If the Allow Personal
Apps to Use Work Networks switch is on, you can use personal apps on your organisation's network.
If personal apps aren't allowed to use your organisation's networks and a personal network isn't available, personal apps
that need access to the Internet might not work.

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Where is my picture that I just took?

If your BlackBerry device uses BlackBerry Balance technology, you have a Camera app in your personal space and another
in your work space. Pictures and videos taken using the camera in your personal space are stored in your personal space.
All of the files saved to your media card are also stored in your personal space. Pictures and videos taken using the Camera
app in your work space are stored in your work space. Attachments, including picture and video files, saved from work
email messages are accessible only in the work space.
For example, in BBM which is a personal app, to create a profile picture, you can use a picture taken using the camera in
your personal space or a picture that you downloaded from an email message sent to a personal email account. You can't
use a picture taken using the camera in your work space or a picture that you downloaded from an email message sent to
your work account. Personal apps can't access pictures and documents in your work space.

Note: In your work space, if you tap the camera icon at the bottom of the screen , the Camera app from your personal
space opens in your work space. To open your work space camera, tap the Camera app icon on the home screen.

What happens to my device data if I leave my

organisation?
If your administrator turns on BlackBerry Balance technology, your administrator can delete your work data from the work
space on your BlackBerry device and leave your personal data and applications intact in the personal space. If you store
personal data within work apps, for example you add a personal contact to the Contacts app in your work space, that
personal data is deleted from your device when your administrator deletes your work space.
Your administrator can delete all of your device data, including your personal content. This feature helps to secure your
device if your device was lost or stolen.

Troubleshooting: Work space and BlackBerry Balance

My device is quarantined
If your BlackBerry device is quarantined, you receive a notification that you can't access your work space until you resolve
the problem. When your device is quarantined, you can't access files or email messages on your organisation's network
from your device, but you can access files in your work space that are saved on your device. If your device is quarantined,
your administrator might delete some or all the data on your device.
Note: A device can be quarantined only if the work account on the device is associated with an Enterprise Mobility
Management (EMM) solution from BlackBerry.
To remove your device from quarantine, try the following:

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• If services aren't correctly activated on the SIM card in your device, try using a different SIM card or changing your
wireless service plan.
• If your device is running a version the BlackBerry 10 OS that your organisation doesn't support, contact your
administrator to update to a supported version.
• If the EMM solution from BlackBerry detects that the security of your device is compromised, contact your
administrator for information about how to reinstall the BlackBerry 10 OS.

If you still can't unlock your work space, contact your administrator.

BlackBerry Blend
You can use BlackBerry Blend to stay connected and interact with your BlackBerry device from your computer or tablet.
When you use BlackBerry Blend, you can access your messages, files, events and contacts on your computer or tablet, the
same way you would use them on your device.

About BlackBerry Blend

You can use BlackBerry Blend to stay connected and interact with your BlackBerry device from your computer or tablet.
When you use BlackBerry Blend, you can access your messages, files and certain apps on your computer or tablet, the
same way you would use them on your device. Discreet, on-screen notifications alert you to incoming messages, chats and
updates.
You can use BlackBerry Blend on a computer or tablet to:
• View and respond to some messages and chats from different accounts in the BlackBerry Hub.
• Access your BBM chats, groups and channels.
• Access your text messages (SMS).
• View and update your calendar events and contacts.
• Copy and transfer files between your device and computer or tablet.
• Open a browser with a secure connection to view private information from your organisation's intranet, if your device is
associated with a BlackBerry Enterprise Service 10.
For more information about using BlackBerry Blend on your computer or tablet, visit www.blackberry.com/
blackberryblend.

Turn on mobile network access for BlackBerry Blend

BlackBerry Blend works when your device is connected to a Wi-Fi or mobile network , or a computer using a USB cable
connection. To turn on the mobile network connection:

1. On your device, on the home screen, swipe down from the top of the screen.
2. Tap Settings > Device Connections.
3. Turn on the Use Mobile Network switch.

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Using a mobile network connection may result in higher data charges.

Add BlackBerry Blend to Quick Settings

1. On the home screen, swipe down from the top of the screen.
2. Tap Settings > Quick Settings.
3. Select the BlackBerry Blend check box.
If you have many quick settings items, you can swipe right or left to see BlackBerry Blend.

Disconnect your device from BlackBerry Blend

If you're away from your computer or tablet, and want to stop a BlackBerry Blend session, you can use your device to
disconnect.

1. In the BlackBerry Blend app, touch and hold the computer or tablet that is connected to your device.
2. Tap Disconnect.

If you want to prevent BlackBerry Blend from connecting to your device without deleting the paired computer or tablet, turn
off the switch next to the paired computer or tablet.

Delete paired computers or tablets

Computers and tablets that you paired with BlackBerry Blend appear in the BlackBerry Blend app on your device.

1. In the BlackBerry Blend app, touch and hold the paired computer or tablet.
2. Tap .

Remember
BlackBerry Remember is a productivity app for collecting, managing and categorising the information that you want to
remember. With the Remember app, you can sort your information as entries in folders or lists, categorise the entries with
tags, record voice notes that are related to the entries and add due dates to entries so that you don't forget to complete a
task.

Collecting and organising tasks, notes and more with

the Remember app

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If you're planning a trip to Paris, you can create a folder called "My Trip to Paris" in the Remember app. As you're browsing
the Internet on your device, you can send trip-related websites to the folder. When you remember something you need to
do before the trip, you can add a to-do item to the folder and add a due date to the item so that you don't forget about it.
Everything you need to remember about the trip is in one place.
The Remember app is designed to sync with the accounts that you add to your BlackBerry device. If you added a work
email account to your device, your tasks, notes and flagged messages from your work account are kept in sync with the
Remember app. If you have added an Evernote account to your device, you can access your Evernote notebooks in the
Remember app and sync your Remember folders to Evernote.

Adding a folder, task list or an entry to the Remember

app
Create folders, task lists or entries in the Remember app to help you stay organised. The more entries you add, the easier it
is to track items on your to-do list.

Create a folder or task list in the Remember app

1. Tap Notes to create a new folder or Tasks to create a new task list.
2. Tap > .
3. Type a name for the folder or task list.
4. To sync your folder or task list with an account (for example, an Evernote account), choose an account from the Save
to drop-down list.
5. To change the colour of the folder or task list, tap a different colour swatch.
6. Tap Save.

Add an entry to the Remember app

When you add an entry to BlackBerry Remember, in most cases you can choose between a note or task. Tasks include a
completion tickbox and the option to add a due date or reminder. When you create a new task, it also appears in the
Calendar app. If you add an entry to a folder that's synced with one of your accounts, you might not be able to choose
whether the entry is a note or task.

1. Tap Notes or Tasks.

2. Tap .
3. Enter the information for the entry, such as a title, notes, tags and a due date.
4. Tap Save.

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Add a due date and reminder time to a task

When you add a due date to a task in BlackBerry Remember, your BlackBerry device adds the entry to the Calendar app.
To receive a reminder, you must add a specific reminder time to your task.

1. While you're adding or changing a task:

• To add a due date, turn on the Due Date switch. Tap Date. Select a date.
• To add a reminder time, turn on the Reminder switch. Tap Date. Select a reminder date and time.
2. Tap Save.

Set up a recurring task

When you create or change a task in BlackBerry Remember, you can set it to repeat every day, on specific days or times, or
at specific intervals.

1. While you're adding or changing a task, tap Recurrence.

2. Do any of the following:
• To set how often your task repeats, in the Repeats drop-down list, tap an option.
• To set when the task should end, in the End drop-down list, tap an option.

Add tags to an entry

Tags help you to categorise your entries. For example, you can add the tag "recipe" to any entries containing recipes, and
then filter your entries by that tag.

1. In the Remember app, tap an entry.

2. Tap Tags.
3. Type your tag name.

Format the text in an entry

Depending on the account that your entry is associated with, you may be able to apply formatting to italicise, embolden or
underline text, create lists or change the text size and colour.

1. In the Remember app, tap an entry.

2. In the Additional notes field, tap .

Stop synchronising folders in the Remember app

When you add an email account that is supported by Microsoft Exchange ActiveSync, by default, the tasks and notes from
that account appear as synchronised folders in the Remember app. To stop synchronising these folders:

1. On the home screen, swipe down from the top of the screen.

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2. Tap Settings > Accounts.

3. Tap an account.
4. On the Edit Account screen, turn off the Sync Tasks switch.

Record a voice note in the Remember app

You can use BlackBerry Remember to record voice notes.

1. In a note, a task, or on the Tasks or Notes screen, tap .

2. Tap .
3. Say your voice note.
4. When you're finished, tap > Done.

Tip: You can also take pictures without leaving the Remember app. To take a picture, in an entry or on the Tasks or Notes
screen, tap .

Send something to the Remember app

Using the sharing capabilities of your BlackBerry device, you can send photos, videos, audio files, websites or Documents
To Go files to BlackBerry Remember.

1. In an app, touch and hold the item that you want to send to the Remember app.
2. Tap > Remember.
3. Edit the item if necessary.
4. Tap Save.

Changing a folder, task list or entry in the Remember

app
Change an entry
1. In the Remember app, tap an entry.
2. Make your changes.
3. Tap Save.

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Convert an entry to a note or a task

Depending on your email account, when you change an entry in the Remember app, you can convert its format, for
example, from a note to a task.

1. Tap the folder name or, if your entry isn't saved to a folder, tap Unfiled.
2. Tap Task or Note.
3. Select a folder or tap None.

Move an entry to a different folder

If you have BlackBerry Balance set up on your device, entries associated with a work account can't be moved to a non-
work folder. Also, if a work folder is specifically meant for notes or tasks (for example, folders synced with an email account
supported by Microsoft Exchange ActiveSync), you might not be able to move entries in that folder.

1. In the Remember app, touch and hold an entry.

2. Tap , and select a new location for the entry.
3. Tap Move.

Change the colour of a folder or a task list

1. In the Remember app, touch and hold a folder or a task list.
2. Tap .
3. Tap a colour.
4. Tap Save.

Delete a folder, task list or entry in the Remember app

CAUTION: If you delete a folder or task list, the entries inside are also deleted.

1. In the Remember app, touch and hold a folder, task list or entry.
2. Tap .

Viewing and searching your entries in the Remember

app
There are several ways to sort through or view your entries in the Remember app. You can use the search feature to easily
find the entries you need.

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Search for an entry in the Remember app

1. Open a folder or task list.
2. In the search field at the top of the screen, start typing a search term.
3. Tap a result.

Tip: You can also use the search field to add an entry. Just start typing and tap Submit.

View Remember entries that have the same tag

If you added tags to your BlackBerry Remember entries, you can filter entries by those tags.

1. In the Remember app, tap Tags.

2. Tap a tag to view entries with that tag.

Sort your Remember app entries

Note: Depending on whether you are sorting tasks or notes, some of these options may not be available.

1. Tap .
2. Tap .
3. In the Sort Order drop-down list, select one of the following:
• Due Date
• Title
• Creation Date
• Last Modified Date

Change the default view in the Remember app

You can set the default view so that when you open BlackBerry Remember, you see what's important to you.

1. In a folder or on the Remember folder screen, swipe down from the top of the screen.
2. Tap .
3. In the Default View drop-down list, select one of the following:
• Tasks View
• Notes View
• Tags View
• Most Recent

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Restart the app for the changes to take effect.

Troubleshooting: Remember app

I can't add due dates, tags, voice notes or attachments to an entry
If your entry is in a folder that's synced with an email account or an Evernote account that you added to your BlackBerry
device, you might not be able to add due dates, tags or attachments to the entry. Try moving the entry into a new folder.

I can't send something to the Remember app

Some items can't be sent directly to BlackBerry Remember. You should be able to send photos, videos, audio files,
websites, contacts and Documents To Go files to the Remember app.
You might not be able to share certain items in folders that are synced with a work account.

I can't open a folder in the Remember app

If your BlackBerry device is set up to use BlackBerry Balance, you might need to unlock your work space to access all of
your folders and entries.

1. In the Remember app, at the top of the screen, tap Tap to Unlock Work Space.
2. Enter your work space password.

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Security and backup

Passwords and locking
There are several types of locks, PINs and passwords that you can use to help protect your BlackBerry device.
If you use your device for work, your organisation might already have security settings in place, such as requiring a
password to unlock your device.

BlackBerry ID
A BlackBerry ID is an email address and password that gives you access to BlackBerry websites, apps and services. If you
change your BlackBerry device, a BlackBerry ID helps you to transfer data to your new device. Make sure that you use the
same BlackBerry ID for all of your BlackBerry devices.
Log in with your BlackBerry ID to do the following and much more:

• Keep track of your app purchases and payment options from the BlackBerry World shopfront.
• Make the most of BBM features, such as backing up and moving BBM contacts to a new BlackBerry device.
• Start and stop BlackBerry Protect.

Password locking and screen locking

While your device is locked, you can still receive notifications of new email and text messages (SMS and MMS), make an
emergency phone call, view your battery charge level, set an alarm, or take a picture.
To conserve battery power and avoid accidental key presses, lock the screen. To help to avoid unauthorised use of your
device, you need to set a device password.
In your display and security settings, you can set your device to lock itself after a certain amount of inactivity. You can also
write a custom message that displays on the locked screen.
If you forget your password, it can't be recovered. BlackBerry recommends that you back up your data regularly. By
default, for security reasons your device data is deleted when an incorrect password is entered ten times.

BlackBerry Balance and the work space password

If you associate your device with your organisation's network, your administrator might turn on BlackBerry Balance
technology. BlackBerry Balance is designed to separate and secure areas of your device as work-only or personal-only.

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Your administrator may require you to set a work space password to protect files, apps and data associated with your
organisation, such as your work email account. Your administrator sets rules to control whether you can use the same
password for both your work space and device.
If you enter your work space password more than the allowed number of times, your work space and the contents within it
are deleted. You can reduce or increase the number of allowed work password attempts in your BlackBerry Balance
settings.
Note: Your administrator might not permit you to change some password lock options for your work space, such as the
password requirement, the timeout duration, and using the same password for your work space and your device.

Network lock and unlock code

To use a SIM card from another service provider, for example, if you’re travelling and want to use a local service provider’s
network, you can request unlock codes (MEP codes) from your current service provider, and change the Phone Network
Lock settings for your SIM card.
If you exceed the number of allowed attempts to enter an unlock code, your SIM card will allow emergency calls only. For
assistance, you can contact your service provider.

SIM card PINs

You can set two different PINs for the SIM card in your device. You can use a SIM card PIN to prevent unauthorised use of
your SIM card in another device. For example, if you lose your SIM card and someone tries to use it in another device, the
SIM card can't be used unless the PIN is entered correctly. If you exceed the number of allowed attempts to enter the SIM
card PIN, your SIM card will stop functioning. To unblock your SIM card, contact your wireless service provider for a PUK
code.
A SIM card PIN2 is designed to enable certain phone features like fixed dialling.
To get a SIM card PIN, contact your service provider and turn on SIM card security in your security settings.

Lock or unlock your device

Tip: A quick tap on the Power/Lock key will put your device to sleep. This should help you conserve battery power.
Related information
Lock your work space,271

Lock your screen

By locking the screen, you can help prevent your BlackBerry device from sending accidental messages or pocket dialling.
Locking the screen doesn't turn off notifications for incoming calls or messages.

Press the Power/Lock key on the top of your device.

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To unlock the screen, swipe up from the bottom of the screen.

Lock your device with a password

Would you like a simple way to help protect your BlackBerry device data and prevent unauthorised use of your device? You
can set a device password so that you can lock your device when it's in open view or not in use.

1. If you don't have a password, on the home screen, swipe down from the top of the screen. Tap Settings >
Security and Privacy > Device Password. Do one of the following:
• To set a device password composed of characters and numbers, turn on the Device Password switch. Enter a
password.
• To set a quick device password composed of numbers only, turn on the Simple Password switch. Enter a
password.
2. To lock your device, do one of the following:

• Press and hold the Power/Lock key. Tap .

• To automatically lock your device after a certain amount of time, on the home screen, swipe down from the top of
the screen. Tap Settings > Security and Privacy > Device Password. In the Lock Device After drop-down list,
select an interval.
• To automatically lock your device when it's in a BlackBerry case, on the home screen, swipe down from the top of
the screen. Tap Settings > Security and Privacy > Device Password. Turn on the Lock Device When
Holstered switch.
• To allow an active app to override when your device locks, for example, so your device does not lock while you are
watching a film in the Videos app, on the home screen, swipe down from the top of the screen. Tap Settings >
Security and Privacy > Device Password. Turn on the Allow Apps to Extend Password Lock Time switch.

To unlock your device, press the Power/Lock key. Swipe up from the bottom of the screen. When prompted, enter your
device password.

Lock your device with your work space password

If your BlackBerry device uses BlackBerry Balance technology to separate your work and personal activity, you might be
able to use the same password for your work space password and your device password, depending on the rules set by
your administrator.

1. On the home screen, swipe down from the top of the screen.
2. Tap Settings > Security and Privacy > Device Password > BlackBerry Balance.

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3. If prompted, type your work space password.

4. Turn on the Use as my device password switch.
5. Type your device password. Tap OK.
6. Type your work space password. Tap OK.

Create a picture password

Rather than type a password to unlock your device, you can use a secret picture and number gesture, and unlock your
device with one hand. Choose a picture, a number and set up the combination. The number of combinations is nearly
endless!
To turn on the picture password, you need to first set a device password. A device password is also needed in case you
forget your picture password or if you need to enter a password to access your BlackBerry device from a computer.
If your device uses BlackBerry Balance technology, in your Balance settings, make sure that you turn off the Use as my
device password switch.

1. On the home screen, swipe down from the top of the screen.
2. Tap Settings > Security and Privacy > Device Password.
3. Turn on the Picture Password switch.
4. Enter your device password.
5. Complete the instructions on the screen.

Tip: When your create your picture password or unlock your device, you can drag your finger anywhere on the screen so
that you have a clear view of where the number is moved.

Unlock your device with a network unlock code

To obtain the unlock codes for your BlackBerry device, contact your service provider.
Your device might be network locked which allows your device to make a mobile network connection with only your current
service provider. If you plan to travel internationally and you want to use a SIM card from another service provider, you may
need to enter an unlock code.
Tip: To see the current service provider associated with your device, on the home screen, swipe down from the top of the
screen. Tap Settings > About. In the Category drop-down list, tap SIM Card.

1. On the home screen, swipe down from the top of the screen.
2. Tap Settings > Security and Privacy > SIM Card.
3. In the Phone Network Lock section, tap a locked item.
4. When prompted, enter the unlock code.

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CAUTION: For security reasons, each unlock code can only be entered incorrectly 10 times. If you exceed the number of
allowed attempts to enter an unlock code, your SIM card will allow emergency calls only. For assistance, contact your
service provider.

Change or remove your device password

CAUTION: If you can't remember the password for your BlackBerry device, the only way to change your password or regain
access to your device is to delete all of your data by completing a security wipe.
If BlackBerry Balance technology is set up on your device, depending on the rules set by your administrator, you may not
be able to remove the password for your device.

1. On the home screen, swipe down from the top of the screen.
2. Tap Settings > Security and Privacy > Device Password > Change Device Password.

To stop using a password, turn off the Device Password switch.

Related information
Change your work space password,271

How do I reset my device password if I forget it?

Your BlackBerry device password can't be recovered or changed if you don't enter your current password correctly. For
security reasons, the only way that you can reset your password without knowing your current password is to delete all of
your device data. You can do this by entering an incorrect device password multiple times.
BlackBerry recommends that you regularly create and save a back-up file on your computer.

Display text when your device is locked

You can display text on the screen of your BlackBerry device when the device is locked. For example, you can display a
favourite quote, emergency contact information or your own contact information so that if you lose your device, anyone
who finds it can contact you.

1. On the home screen, swipe down from the top of the screen.
2. Tap Settings > Security and Privacy > Lock Screen.
3. In the Lock Screen Message fields, type the text.

To delete the text that appears on the screen when your device is locked, delete the text in the Lock Screen Message
fields.

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Protect your SIM card with a PIN

You can use a SIM card PIN to prevent unauthorised use of your SIM card in another device. For example, if you lose your
SIM card and someone tries to use it in another device, the SIM card can't be used unless the PIN is entered correctly.
You can request the PIN for your SIM card from your service provider.

1. On the home screen, swipe down from the top of the screen.
2. Tap Settings > Security and Privacy > SIM Card.
3. Turn on the SIM Card PIN Lock switch.
4. Type the SIM card PIN that your service provider gave you.

CAUTION: If you exceed the number of allowed attempts to enter the SIM card PIN, your SIM card will stop functioning. To
unblock your SIM card, contact your service provider.

Change your SIM card PIN

1. On the home screen, swipe down from the top of the screen.
2. Tap Settings > Security and Privacy > SIM Card.

• To change the PIN that protects your SIM card, tap Change PIN 1.
• To change the PIN that controls access to calling features such as fixed dialling, tap Change PIN 2.

BlackBerry Protect
BlackBerry Protect includes features designed to help you find your BlackBerry device and help protect your device's data
if your device is ever lost or stolen. You can manage up to seven devices from your BlackBerry Protect account.

Finding and protecting a lost device

After you turn on BlackBerry Protect in your device settings, visit http://protect.blackberry.com and sign in with your
BlackBerry ID. On the BlackBerry Protect website, you can view the current location of your device on a map, make it ring
(even if it's in silent mode), or display a custom message on your locked device to provide instructions about how to contact
you. If your device is stolen, you can remotely lock it, change the password or delete all of the data from your device.
If you add a work email account to your device, your administrator might disable BlackBerry Protect, or the ability to
remotely change your password or locate your device.

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Set up BlackBerry Protect on your device

To use BlackBerry Protect, your BlackBerry device must be connected to a wireless network.

1. On the home screen, swipe down from the top of the screen.
2. Tap Settings > BlackBerry Protect.
3. Turn on the BlackBerry Protect switch.
4. To be able to view the current location of your device on a map, tap Location Services. Turn on the Location Services
switch.

Tip: To use BlackBerry Protect features, go to http://protect.blackberry.com and sign in with your BlackBerry ID.

Find more information about BlackBerry Protect

For more information about BlackBerry Protect, visit help.blackberry.com.

Troubleshooting: BlackBerry Protect

I can't turn on BlackBerry Protect
If your BlackBerry device is associated with an Enterprise Mobility Management solution from BlackBerry, this feature may
be turned off by your administrator. To learn about how your device can be protected against loss or theft, contact your
administrator.

Security settings
You can set and change the security settings for applications on your BlackBerry device, and set up parental controls to
restrict or limit access to features and content. You can use a smart card and import certificates from your computer to
increase the security of data on your device. And if you need to permanently delete all data from your device, you can wipe
it.

Setting security permissions for apps

BlackBerry 10 OS includes application permissions that are designed to let you control the information and features that an
application can access on your BlackBerry device. For example, you can control whether an app can access your email,
contacts, pictures or the location of your device. Keep in mind that some applications require specific permissions to work.

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You can also help safeguard your device by downloading apps only from trusted sources, such as the BlackBerry World
shopfront.
When you open an app for the first time, your device might display a list of the files and features that the app wants to
access. If something doesn't seem right to you, you can reject the app's request to access an item. For example, you might
download a game that requests access to your messages, which might make sense if the game includes a feature to share
your game score. However, if you aren't comfortable with the game having the ability to compose and view your email
messages, you can turn off access to messages or delete the app. You can view or change permissions for most apps in
your device settings.
For some apps, when you install the app, you are prompted to accept or decline all of the requested permissions. If you
decline, the prompt will appear again the first time you open the app. You can't change the application permissions later
unless you delete and reinstall the app.

Change or view app permissions

For some apps, if you turn off permissions, the app might not work as you expect. If an app isn’t working as you expect it to,
consider turning on some or all of the app permissions.
The Run When Minimised application permission setting lets an app continue performing tasks after you minimise the app
on your BlackBerry device.To help extend the life of your battery, consider turning off the Run When Minimised permission
for apps on your device.

1. On the home screen, swipe down from the top of the screen.
2. Tap Settings > Security and Privacy > Application Permissions.

• To view permissions for a particular app, tap an app.

• To view which apps use a particular permission, in the Permissions drop-down list, tap the permission.
3. To turn on or turn off a permission, tap the switch.
4. Restart your device for the change to take effect.

Related information
Turn off your device,135

About BlackBerry Guardian

Feel safe and secure when you download apps and games from BlackBerry World with BlackBerry Guardian.
BlackBerry Guardian evaluates all apps and games in BlackBerry World before they're made available for downloading.
BlackBerry Guardian is designed to protect you from downloading apps and games that might include malicious software
or privacy concerns. The BlackBerry Guardian icon in the BlackBerry World storefront indicates that the app or game has
been evaluated for malicious software or privacy concerns.
BlackBerry Guardian also incorporates technology from software security leader Trend Micro. BlackBerry Guardian is
constantly evolving to help identify the most advanced forms of malicious software and privacy concerns.
If malicious software is discovered in an app or game after it's available, the app or game is removed from BlackBerry
World.

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Wipe your device to delete your data

Before you wipe your BlackBerry device, consider backing up your data on a computer. A security wipe is designed to
permanently delete your data so it can't be recovered. This includes email accounts, downloaded apps, media files,
documents, browser bookmarks and settings.

1. On the home screen, swipe down from the top of the screen.
2. Tap Settings > Security and Privacy > Security Wipe.
3. Type blackberry.
4. Tap Delete Data.
When the security wipe is complete, your device is turned off automatically. To turn on your device, press the Power/
Lock key.

Tip: If you are planning to give away or recycle your device, remember to also remove your SIM card and media card.
Related information
Delete your work space,272

Using Parental Controls

Parental Controls are designed to give you more control over how a BlackBerry device can be used and contacted. You can
turn off access to certain apps, features and content. You can also restrict incoming phone calls and messages to people in
the Contacts app.
Parental Controls settings are protected with a password, making them difficult to change or turn off without your
knowledge. You can set your device so that the Parental Controls password is required to add an email or social networking
account, or to purchase an app from the BlackBerry World shopfront.
Note: If BlackBerry Balance technology is turned on, the Parental Controls feature is not available.

Restrict or limit access to features and content

1. On the home screen, swipe down from the top of the screen.
2. Tap Settings > Security and Privacy > Parental Controls.
3. Turn on the Parental Controls switch.
4. Enter the Parental Controls password.
5. Change the options.

Import a certificate from your computer

1. Do one of the following:

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• To import the certificate using a USB connection, connect your BlackBerry device to your computer using a USB
cable. If necessary, on your computer, enter your device password.
• To import the certificate using a Wi-Fi connection, on your device, swipe down from the top of the home screen.
Tap Settings > Storage and Access. Turn on the Access using the Wi-Fi switch. Type a storage access
password. Tap Identification on Network and make note of the Username.
2. On your device, on the home screen, swipe down from the top of the screen.
3. Tap Settings > About.
4. In the Category drop-down list, tap Network.
5. In the Wi-Fi or USB section, make note of the IPv4 address.
6. On your computer, navigate to and copy a certificate file.
• If your computer uses a Windows operating system, in a Run command, type the IP address in the following
format: \\xxx.xxx.xxx.xxx.
• If your computer uses a Mac operating system, select Go > Connect to Server. Type the IP address in the
following format: smb://xxx.xxx.xxx.xxx.
7. Do one of the following:
• If your computer uses a Windows operating system, open the media\downloads folder. If necessary, enter the
username and storage access password.
• If your computer uses a Mac operating system, open the media/downloads folder. If necessary, enter the
username and storage access password.
8. Paste the certificate into the media\downloads or media/downloads folder.
9. On your device, tap > Security and Privacy > Certificates > Import.
10. Follow the instructions on the screen.

About smart cards

You can use a smart card and the password for your BlackBerry device or work space to unlock your device. You can use
smart card certificates to send S/MIME-protected messages.
Smart cards store certificates and private keys. You can import certificates from a smart card to your device by using an
external smart card reader or a microSD smart card. Private key operations such as signing and decryption use the smart
card. Public key operations such as verification and encryption use the public certificates on your device.

Use two-factor authentication

Two-factor authentication lets you use a smart card and the password for your BlackBerry device or work space to unlock
your device.
The Smart Password Entry feature is designed to make it easier for you to enter your passwords on your device. Your device
can remember the format of the password you type in a password field and display the appropriate numeric or
alphanumeric keyboard on the screen. Also, if the password for your device or work space and the password for your smart

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card are the same, your device can enter the password for your smart card when you type the password for your device or
work space.

1. On the home screen, swipe down from the top of the screen.
2. Tap Settings > Security and Privacy > Device Password > Authenticator Settings.
3. To set your device to use a smart card to unlock your device or your work space, in the Smart Card User
Authenticator drop-down list, tap Device or Work.
4. Do any of the following:
• To set up your device so that it is easier to enter the password for your smart card and the password for your
device or work space, turn on the Smart Password Entry switch.
• To set your device to lock when you remove your smart card from your device or an external smart card reader,
turn on the Lock on Card Removal switch.

Import a certificate from a smart card

You can import a certificate from a microSD smart card inserted in your BlackBerry device, or in an external smart card
reader that is connected to your device using a USB cable, or that is paired with your device using Bluetooth technology.

1. On the home screen, swipe down from the top of the screen.
2. Tap Settings > Security and Privacy > Smart Card > Import Certificates.
3. Complete the instructions on the screen.

Store your smart card password on your device

You can set your BlackBerry device to temporarily store your smart card password, so that you don't have to enter it as
often. To clear the cache, lock your device.

1. On the home screen, swipe down from the top of the screen.
2. Tap Settings > Security and Privacy > Smart Card.
3. Turn on the PIN Caching switch.

Turn off LED notifications for a smart card

The red LED flashes when your BlackBerry device accesses data on a smart card. You can turn off this indicator.

1. On the home screen, swipe down from the top of the screen.
2. Tap Settings > Security and Privacy > Smart Card.
3. Turn off the LED Activity Indicator switch.

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Password Keeper
You can use the Password Keeper app to store all your passwords, usernames and security questions in one place. If you
want a password that is difficult to guess, you can also use Password Keeper to generate random passwords that contain
numbers, letters and symbols.
Password Keeper is designed to encrypt your passwords to protect them. When you enter your password for the Password
Keeper app, the passwords that you store in the app are decrypted so you can see them.

Transfer password records

To transfer password records, you must first back up the password data as part of the backup file during the device switch
process, or export the password records to a backup file.
If you saved the backup file to a media card, insert the media card into your new BlackBerry device. If you didn't save the
backup file to a media card, you can use BlackBerry Link to transfer the records.

1. In the Password Keeper app, swipe down from the top of the screen.
2. Tap > Import Passwords.
3. Complete the instructions on the screen.

Store password records in the cloud

If you store password records in the cloud, you don't need to transfer records when you switch BlackBerry devices. When
you sign in to your new device using your BlackBerry ID and the same Password Keeper password that you used on your old
device, the records appear in the Password Keeper app.

1. In the Password Keeper app, swipe down from the top of the screen.
2. Tap .
3. Turn on the Cloud Synchronisation switch.

To delete password records stored in the cloud, tap Delete Cloud Records.

Manage password records

In the Password Keeper app, do any of the following:

• To add a record, tap . Enter the required information. Tap Save.

• To edit a record, tap the record. Tap . Edit the information. Tap Save.

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• To copy a record, touch and hold a record. Tap .

• To make a record a favourite, touch and hold a record. Tap . Favourites appear at the top of your password records.
• To delete a record, touch and hold a record. Tap .

Tip: You can multiselect records that you want to delete by tapping .

Use a password record to log in to a website

After you set up Password Keeper to use the Password Keeper Browser, you can use a username and password from a
password record to log in to a website.

1. In the Password Keeper app, swipe down from the top of the screen.
2. Tap .
3. In the Open website in drop-down list, tap Password Keeper Browser.
4. To use a username and password on the login page for a website, tap a password record. Tap Website.

Create a password record by sharing a web address or

text
1. Browse to a website or open an application and select the text you want to share with Password Keeper.
2. Tap > .
3. Tap Password Keeper.
4. Add any additional information to your new record.
5. Tap Save.

Change the Password Keeper password

1. In the Password Keeper app, swipe down from the top of the screen.
2. Tap > Change Password Keeper Password.
3. Complete the instructions on the screen.

Lock Password Keeper

1. In the Password Keeper app, swipe down from the top of the screen.
2. Do any of the following:

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• To lock Password Keeper manually, tap .

• To change when Password Keeper locks automatically, tap . Turn on or turn off any of the Lock switches.

Search Password Keeper

1. In the Password Keeper app, tap .
2. Enter the title, username, website name or notes you are searching for.
3. Tap the appropriate password record.

You can add a new record by tapping Add to Password Keeper.

Create security questions and answers

You can create and store security questions and answers in your password records so that you don't have to remember the
specific questions and answers that you set up on individual websites.

1. In the Password Keeper app, add a new record or select an existing record. Tap .
2. On the Add or Edit screen, tap .
3. Select a question from the list or create a personalised question by tapping .
4. Enter your answer or tap Generate an Answer.
5. Tap Save.

Scan passwords for security risks

You can scan your Password Keeper passwords for weak, common or vulnerable passwords.

1. In the Password Keeper app, tap .

2. Tap Scan Now.
3. Tap a flagged password record to learn more about the risk associated with it.

To make a password more secure, change the password in Password Keeper and on the associated website.

Prevent password and username copying

If you turn off the copy feature, you must enter your passwords and usernames manually.

1. In the Password Keeper app, swipe down from the top of the screen.
2. Tap .

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3. Turn off the Allow clipboard copy switch.

Hide or show passwords in Password Keeper

In the Password Keeper app, do any of the following:

• Swipe down from the top of the screen. Tap . Turn on or turn off the Show password switch.
• In a password field, tap .

Change the criteria for generating passwords

When you add a password record, Password Keeper can generate a random password for you.

1. In the Password Keeper app, swipe down from the top of the screen.
2. Tap and do any of the following:

• Change the Length field.

• Turn on or turn off the Include letters, Include numbers or Include symbols switches.

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Legal notice
©2015 BlackBerry. All rights reserved. BlackBerry® and related trademarks, names, and logos are the property of
BlackBerry Limited and are registered and/or used in the U.S. and countries around the world.
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trademark of Box, Inc. DLNA Certified is a trademark of the Digital Living Network Alliance. Evernote is a trademark of
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This documentation, including all documentation incorporated by reference herein, such as documentation provided or
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This documentation might contain references to third-party sources of information, hardware or software, products or
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HEREBY LIMITED TO NINETY (90) DAYS FROM THE DATE YOU FIRST ACQUIRED THE DOCUMENTATION OR THE ITEM
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separate licences and other agreements applicable thereto with third parties, except to the extent expressly covered by a
licence or other agreement with BlackBerry.
The terms of use of any BlackBerry product or service are set out in a separate licence or other agreement with BlackBerry
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The information provided in this guide is applicable to the following smartphone models:

STL100-1 / RFG81UW, RFG82UW

STL100-2 / RFH121LW

STL100-3 / RFF91LW, RFK121LW

STL100-4/ RFA91LW

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Published in Canada

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