UNIT 1: COMMUNICATION SKILLS

Session 1: Methods of Communication

1. Which of the following is NOT an element of communication within the communication
process cycle?
(a) Channel
(b) Receiver
(c) Sender
(d) Time

2. You need to apply leave at work? Which method of communication will you use?
(a) e-mail
(b) Poster
(c) Newsletter
(d) Blog

3. By which action can senders send their messages?

(a) Gestures
(b) Speaking
(c) Reading
(d) Writing

Session 2: Verbal Communication

4. Which of the following is an example of oral communication?
(a) Newspapers
(b) Letters
(c) Phone call
(d) e-mail

5. What are the types of words we should use for verbal communication?
(a) Acronyms
(b) Simple
(c) Technical
(d) Jargons

6. Why do we use e-mails?

(a) To communicate with many people at the same time.
(b) To share documents and files.
(c) To talk to each other in real-time.
(d) To keep a record of communication.

7. What are the drawbacks of verbal communication?

a. Cultural differences
b. Different languages
c. Inability to understand the colloquial phrases
d. All of the above

Session 3: Non-Verbal Communication

8. When you raise your hand to greet or say goodbye, or point at someone, these are
examples of _____________.
a. Expressions
b. Gestures

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c. Written
d. None of the above

9. Smiling when you are happy and making a sad face when you are sad are examples of
_____________.
a. Expressions
b. Gestures
c. Written
d. None of the above

10. Which of these is a positive (good) facial expression?

(a) Frowning while concentrating
(b) Maintaining eye contact
(c) Smiling continuously
(d) Rolling up your eyes

11. What does an upright (straight) body posture convey or show?

(a) Pride
(b) Professionalism
(c) Confidence
(d) Humility

12. Which of these is NOT an appropriate non-verbal communication at work?

(a) Keeping hands in pockets while talking
(b) Talking at moderate speed
(c) Sitting straight
(d) Tilting head a bit to listen

13. Which of the following statement is true about communication?

(a) 50% of our communication is non-verbal
(b) 20% communication is done using body movements, face, arms, etc.
(c) 5% communication is done using voice, tone, pauses, etc.
(d) 7% communication is done using words

Session 4: Communication Cycle and Importance of Feedback

14. Which of these is an example of positive feedback?
a. You are always doing it the wrong way
b. I noticed your dedication towards the project.
c. Excellent, your work has improved
d. All of the above

15. Which of these is an example of negative feedback?

a. I hate to tell you this, but your drawing skills are poor.
b. You can surely improve your drawing.
c. This is a good drawing but you can do better.
d. None of the above

16. Which of the following is an effective element of good feedback?

a. Specific
b. Direct and honest
c. Detailed and time consuming
d. Opinion – based

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 Session 5: Barriers to Effective Communication
17. From the following which one is NOT a common communication barrier?
a. Financial barrier
b. Interpersonal Barrier
c. Linguistic barrier
d. Organizational barrier

18. What are the ways to overcome form communication barriers?

a. Respecting each other‘s differences
b. Using a translator
c. Not communicating at all
d. Using your own language for comfort

Session 6: Writing Skills – Parts of Speech

19. Which of the following is the adjective for the underlined word?
a. The Girl on the Train is a best – seller
b. I can speak French
c. Radha has a red dress
d. Adbul can swim fast

20. Which of these sentence is capitalized correctly?

a. The Tiger is a strong animal.
b. Salim is visiting India in july
c. Ravi and i are going to the movies
d. She is arriving on Monday.

21. Which of these sentences is correctly punctured?

a. I am so excited about my first foreign trip!
b. I had bread omelet and a Banana for breakfast.
c. When is the party.
d. This is Abdul‘s notebook

22. Can you find the adverbs from the following sentences?
a. I opened the door lock
b. Sanjay gifted me a new pen
c. Divya drinks milk every day
d. Sita is 5 – feet tall.

Session 7: Writing Skills – Sentence

23. Almost every English sentence has _____________.
a. Subject
b. Verb
c. Both a) and b)
d. None of the above

24. Identify the verb, object and subject in the sentence, ‘The car crashed into a tree.’
a. Verb: the tree; Object: a crashed; Subject: the car
b. Verb: crashed; Object: The car; Subject: a tree
c. Verb: crashed; Object: a tree; Subject: the car
d. Verb: the car; Object: crashed; Subject: the tree

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25. Identify the indirect object, ‘The musician played music for the audience.’
a. The band
b. played
c. music
d. Audience

26. Which of these is an imperative sentence?

a. Switch off the fan.
b. Sheila has gone to the market.
c. Where are my pen colours?
d. Oh no! I missed my flight.

27. Which of these sentences is in active voice?

a. A movie is being watched by them.
b. The car was repaired by Raju.
c. He is reading a book.
d. The thief was being chased by a policeman.

QUESTION AND ANSWERS

Session 1 : Method of Communication
Q1What is Communication?
Answer-The word ‗communication‘ comes from the Latin word commūnicāre,
meaning ‗to share‘. Communication is a method where we can exchange the
information between two or more people.

Q2) What are the different parts of communication?

Answer-Communication has three important parts –
1. Transmitting: When someone sends a message or information to others.
2. Listening: The receiver listens to or understands the message.
3. Feedback: The receiver gives a message to the sender in the form of
feedback to complete the communication cycle.

Q3) What are the different elements of communication?

Answer-The various elements of a communication cycle are:-
1. Sender: The person beginning the communication.
2. Message: The information that the sender wants to share.
3. Channel: Channel means how the message is sent to others, like using
spoken word, gestures, emails, phone calls, etc.
4. Receiver: The person who receives the message.
5. Feedback: The receiver‘s acknowledgement and response to the message.

Q4) What are the different Methods of Communication?

Answer- The different Methods of Communication are- Face-to-face, E-mail,
Notices/Posters, Business Meetings etc.

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 Session 2: Verbal Communication
Q5) What is Verbal Communication?
Answer-Verbal communication is an exchange of information using spoken or
written words to convey thoughts, ideas and emotions. Speaking is one of the
most effective and commonly used ways of communicating.

Q6) What are the different types of Verbal Communication?

Answer-There are several types of verbal communication –

Type of Verbal
Description
Communication

It is a one-on-one conversation between two individuals.

Interpersonal
It can be formal (a business discussion) or informal
Communication
(talking with friends).

This form of communication involves writing words. It

Written
can be letters, circulars, reports, manuals, SMS, social
Communication
media chats, etc.

This type of communication takes place when there are

more than two people involved.
Small Group Example –
Communication 1. Press conferences
2. Board meetings
3. Team meetings

When one person speaks to a large group of people or

audience.
Public
Example –
Communication
1. Election campaigns
2. Public speeches by dignitaries

Q7) What are the advantages and disadvantages of Verbal Communication?

Answer-The advantages of Verbal Communication are
1. Ease: Simple and straightforward way of communication.
2. Adaptability: Allows for adjustments based on the listener‘s response.
3. Immediacy: Enables quick exchange of information.
4. Clarity: Facilitates clear understanding through spoken words.

The disadvantages of Verbal Communication are

1. Dependency on Words: Relies on the accuracy of spoken words.
2. Lack of Permanent Record: Information is not always documented.
3. Limited Non-Verbal Cues: Absence of visual and body language cues
can lead to misinterpretations.
4. Potential for Confusion: Without precise wording, meanings may be
unclear or confusing.

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 Session 3: Non-verbal Communication
Q8)What is non-Verbal Communication?
Answer-Non-verbal communication is a process of conveying messages without
using spoken or written words. Non-verbal communication uses facial
expressions, body language and gestures for conveying the message.

Q9) What are the different types of non-verbal communication?

Answer- The different types of non-verbal communication are- Facial
Expressions, Posture, Gestures or Body Language, Touch, Space, Eye Contact
and Paralanguage.
Q10) What is Visual Communication?
Answer-Visual communication conveys the messages through images, pictures,
videos and symbols. It is an effective way of communication.

Session 4: Communication Cycle and Importance of Feedback

Q11) What is Feedback?
Answer-When a sender shares information, the receiver responds with feedback,
which can be positive or negative. Feedback is an important part of the
communication cycle. Effective feedback is always- Specific, Helpful and Kind.

Q13) What are the different types of Feedback in Communication Cycle?

Answer- The different types of Feedback in Communication Cycle are Positive
Feedback, Negative Feedback and No Feedback.
Q14) What is the importance of Feedback?
Answer- The importance of feedback is -
1. It validates effective listening
2. Motivation
3. Learning Boost
4. Performance Improvement

Session 5: Barriers to Effective Communication

Q15) What is 7Cs of Effective Communication?
Answer- The 7Cs of Effective Communication are:
 Clear: Make our message easy to understand.
 Concise: Use a simple and short message; avoid unnecessary details.
 Concrete: Use specific words and real facts.
 Correct: Check our spelling and grammar to avoid confusion.
 Coherent: Ensure our words logically connect and relate to the main topic.
 Complete: Include all necessary information for a complete message.
 Courteous: Be polite, respectful, and truthful in our communication.

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Q16) What are the different barriers to Effective Communication?
Answer- The different barriers to Effective Communication are:
1. Physical Barriers: When distance, noise or surroundings create
challenges, it is known as a physical barrier.
2. Linguistic Barriers: A language barrier occurs when people use different
languages.
3. Interpersonal Barriers: Sometimes, people misunderstand each other‘s
messages because of tone, emotions etc.
4. Organisational Barriers: When the organisational rules and regulations,
procedures, policies and norms are not followed by the employee.
5. Cultural Barriers: Cultural barriers are when people of different cultures
are unable to understand each other‘s customs.

Session 6: Writing Skills — Parts of Speech

Q17) What is Sentence?
Answer-Sentence is a group of words that communicates a complete thought. A
sentence always begins with a capital letter, and it always ends with a question
mark, full stop or exclamation mark.

Q18) What is Phrase?

Answer-The group of words, which does not make complete sense, is known as a
phrase.

Q19) What are the basic parts of speech?

Answer- The basic parts of speech are:
 Noun – Names a person, place, thing, or idea. (e.g., dog, city)
 Pronoun – Replaces a noun to avoid repetition. (e.g., he, she, it)
 Verb – Expresses action or state of being. (e.g., run, exist)
 Adjective – Describes or modifies a noun. (e.g., happy, tall)
 Adverb – Modifies a verb, adjective, or another adverb. (e.g., quickly,
very)

Q20) What are the different supporting parts of speech?

Answer- The different supporting parts of speech are:
 Article – A type of adjective that defines a noun as specific or unspecific.
(e.g., a, an, the)
 Conjunction – Connects words, phrases, or clauses. (e.g., and, or, but)
 Preposition – Indicates the relationship between a noun and another word.
(e.g., in, on, under)
 Interjection – Expresses strong emotions but is not grammatically related
to the rest of the sentence. (e.g., wow, oh)

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 Session 7: Writing Skills—Sentences
Q21) What are the different parts of a sentence?
Answer- There are basically three different parts of sentence –
 Subject – The person or thing performing the action.
 Verb – Describes the action carried out by the subject.
 Object – The person or thing that receives the action.

Q22) What are the different types of objects?

Answer- In a sentence, there can be two types of objects — Direct and Indirect.
Direct Object:
1. Receives the action directly from the verb.
2. Answers the question ―what‖ or ―whom.‖
3. Example: She ate an apple.
Indirect Object:
1. Indirectly affected by the action, often preceded by a preposition.
2. Answers the question ―to whom‖ or ―for whom.‖
3. Example: He gave a gift to her.

Q23) What are the different types of sentences?

Answer- The different types of sentences are
1. Statement or Declarative Sentence
2. Question or Interrogative Sentence
3. Emotion/Reaction or Exclamatory Sentence
4. Order or Imperative Sentence

Q24) What do you mean by Active and Passive Sentences?

Answer-Active Sentence:
1. The subject performs the action.
2. Example: The cat (subject) chased the mouse (object).
Passive Sentence:
1. The subject receives the action.
2. The object becomes the focus.
3. Example: The mouse (object) was chased by the cat.

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