Warranty Information
At Dentalaire, we strive to meet the demands of our customers.
Therefore, we offer a sensor replacement program like no other
manufacturer. If your existing sensor is not covered by warranty, we offer
a NEW replacement sensor at a discounted price. This Sensor
Replacement Program has no expiration date!
Dentalaire provides a 3-year warranty on your new sensor purchased
with your Dentalaire DTX Digital Imaging System. If your sensor
malfunctions due to manufacturers’ workmanship during the 3-year
warranty period, we will replace it under our standard warranty
replacement process.
• No upfront costs: Never an initial charge for program.
• Sensor Replacements: Sensor is latest model and not refurbished with new
warranty. Other manufacturers may offer refurbished/repaired sensor as a
replacement.
• No expiration date: Available to any clinic that currently owns a Dentalaire
Digital Dental Imaging system, no matter the purchase date. Other programs
may have a limited coverage period for discounted replacement sensors.
• Discounted Price: Replacement cost is discounted from suggested retail with
trade in. The replacement cost from others may increase with time.
Your cost:
• Size 1: $3,600
• Size 2: $4,500
• Size 4c: $10,000
Frequently Asked Questions
What is covered under manufacturer How will the replacement sensor be sent?
warranty? Upon collection of payment, we will ship per your
Workmanship or failure due to workmanship of the specifications. Orders received after 3:00 PM EST
manufacturer. will be shipped the following day.
What is covered under the Sensor Must the damaged sensor be returned?
Replacement Program? Yes, if we do not receive your existing sensor, you
• Accidental damage to sensor, sensor casing, or will be charged for the full amount of the sensor.
cable.
• Unusual wear and tear How do I replace a non-warranted sensor?
• Improper cleaning or disinfecting of the sensor, Please call us at 800-866-6881. We will help you
cable, or cable connector troubleshoot your Dentalaire Digital Dental
Imaging System. Many times, we can restore
Is the replacement sensor new? operation via Internet support.
Yes, it is our latest model. • Should a replacement sensor be necessary,
please contact your distributor to place order. If
Is the replacement sensor warranted? you need further assistance, please call us at
Yes, it carries a new full 3-year warranty. 800-866-6881.
• Please schedule an appointment with our
technical specialists to install your new sensor.
