RR 4 Commands
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ScribdTranslationsRR 4 Commands
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ScribdTranslations************RR COMMANDS***********
1. SEARCHES:
From the main screen 'Main Menu Cable Administration System' - 1 Enter.
Follow the screen: 'SEARCH AND CONSULTATION OF SUBSCRIBERS AND UNITS'
By name: F8
By phone: F14 (SHIFT F2)
On account: F7
By address: F10
For identification: F21 (SHIFT F9) – F15 (SHIFT F3)
2. FROM THE MAIN SCREEN OF THE SUBSCRIBER:
SUBSCRIBER INQUIRY
SPECIAL NOTES:F7
CREATE FOLDER: F6 – FOLDER NAME: SPECIAL SERVICES
CHECK FOLDER: 5 Enter
CHANGE GRADES: 2 Enter
WORK ORDERS AND SERVICE CALLS CONSULTATION: F19 (SHIFT F7)
VIEW INFORMATION OT - LLS:5 EnterONLY LLS:F16 (SHIFT F4)ONLY OT: F17
(SHIFT F15)
CALL LOG: F22 (SHIFT F10) (Leave dialing)
CALL HISTORY AND SUBSCRIBER RECORD: F22 (SHIFT F10) – F13 (SHIFT F1)
– 1 Enter consult
INVENTORY EQUIPMENT QUERY:F10
STRATUM: F16 (SHIFT F4) – F14 (SHIFT F2)
CAMPAIGN QUERY: F24 (SHIFT F12) - B Enter
UPDATE ADDRESS AND EMAIL: F8 – Enable fields F13 (SHIFT F1) – ENTER
UPDATE PHONES: F21 (SHIFT F9) – I update data – Enter – F12 (2 or 3
until back to the phone number screen) - ENTER
PQR MODULE: F22 (SHIFT F10) – F13 (SHIFT F1) – F16 (SHIFT F4)
PAYMENT DEADLINE AND INVOICE SUBMISSION DATE: F21 (SHIFT F9) - F18 (SHIFT F6)
– On page (2 times)
ALTERNATE SCREEN (MIRROR): SHIFT – ESC – 1 ENTER
3. LLS CREATION:
SUBSCRIBERS CONSULTATION SCREEN
F23 (SHIFT F11) - ENTER (if necessary)
xxxx
call: FAILURE ( T,V,@,3P,TT,IT,TI) - scheduled F. : DATE - TC or TE - 7 or 2
F20 (SHIFT F8) – F12 – ENTER
LET'S GO TO THE SCHEDULING APPLICATION: Menu – Scheduling – Schedule WFM
4. RATE CHANGE SERVICE CHANGE:
SUBSCRIBER QUERY SCREEN
F15 (SHIFT F3) – F6 - New rates: RATE CODE – VALIDATE RENT $ AND
ASSOCIATED SERVICES.
F2 - F2 - REPLACE Ns - NOTES - VENDOR CODE
F24 (SHIFT F12) (IF IT CAN BE COMPLETED FROM THE SYSTEM) or F2 (IF NECESSARY)
THE DISPLACEMENT OF A TECHNICIAN.
IF I CONTINUE I ASSOCIATE THE SERVICES IN THE INVENTORY LEAVE THE CHANGE
F2 - ENTER F2 - F2
5. DISPATCH OTHER RR
SCREEN 'SUBSCRIBER INQUIRY'
F19 (SHIFT F7)
7 ENTER
Install: Required date
disconnections
RX: RECONNECTIONS
facilities: for transfers
aftersales
Time slot 7 or 2
NOTES
East/Field : A
F20 (SHIFT F8) - F12 - F2 (Force OT)
DISPATCH FROM THE SCHEDULING
MENU
6. CHANGE OF LTE NUMBER:
SUBSCRIBERS CONSULTATION SCREEN
IT IS DONE BY OT AND COMPLETED
F15 (SHIFT F3) - F6
F2 - 1 ENTER - 1 ENTER
HABILITO CAMPOS F13 (SHIFT F1)
ABOUT THE PHONE NUMBER PRESS F1 - 1 ENTER ABOUT THE NUMBER
SELECTED place Y in update
ENTER - F2 - F9 - ENABLE FIELDS @ - 2, DATE, DATE, P - ENTER
F12 - F12 - F2
YOU LEAVE THE Ns - NOTES - SELLER 9999 - F24 (SHIFT F12)
F2 - ENTER - F2 - F2
I AM GOING TO SCHEDULING - MENU - SERVICE PROVISIONING - ENTER
- I GET ACCOUNT NUMBER, CHECK - I GO TO THE TELEPHONY TAB -
REPAIR CUTE - REPAIR PHONE LINE.
MARKING: SOP - UNC
7. TRANSFER
VALIDATE THE COVERAGE AT THE ADDRESS (IN THE MIRROR)
SCREEN "SUBSCRIBER CONSULTATION" F21 (SHIFT F9) I COPY THE NAME AS IS
WHAT WITHOUT SPACES - F12
SHIFT, ESC, 1 ENTER (MIRROR) - I PASTE THE NAME IN THE SEARCH SPACE FOR
NAME - F8 - CLIENT ACCOUNT ENTRY AND LEFT THE MARKING BE,
QUERY or TRANSFER - ENTER - F12
F11 - F6
IF THE STRATUM CHANGES, THE RATE CHANGES; OTHERWISE, IT DOES NOT.
F2 - REPLACEMENT Ns - Order class: TR - LEFT NOTES - SELLER 9999
F2
Dispatch OT
8. DX Y RX ACCOUNT APPLICATION CAMPAIGN
DX BY SYSTEM IS GENERATED BY OT COMPLETED, CUSTOMER WITH LTE INCLUDED.
F15 (SHIFT F3) - F6
F24 (SHIFT F12) ENTER
F2 - 1 ENTER - 9 ENTER
F2 - F9
ENABLED FIELDS @ - FULL FIELDS: 2, DATES, DATE, D – ENTER
F12 - F12 - F2
Motivation unknown: RC - THE Ns ARE PLACED - NOTES ARE LEFT - CODE OF
SELLER: 9999
F24 (SHIFT F12) - D _ DS: THE INVENTORY IS DISASSOCIATED – ENTER
F2 - ENTER - F2 - F2
RX THROUGH SYSTEM APPLICATION OF CAMPAIGN, CLIENT WITH LTE IN THE PACKAGE
IT IS GENERATED POT OT AND IS COMPLETED
F15 (SHIFT F3) - F6
EN Bell: THE DISCOUNT CODE IS ENTERED - ENTER
F2 - 1 ENTER - F6 - I GO TO THE MIRROR SHIFT, ESC, 1 ENTER - MAIN SCREEN I GO
TO INVENTORY F10
I COPY THE MAC Address, I GO BACK TO THE MIRROR AND PASTE THE MAC INTO,
FQDN/Puer/IP:XXXXXXXXXXX - F6
F9 - FILL IN THE FIELDS: 2, DATE, DATE, P - ENTER
F12 - F12 - F2
I PLACE Ns, I LEAVE NOTES, SELLER CODE 9999
F24 (SHIFT F12)
ENTER F2 - ENTER F2
DX CLIENT WITHOUT LTE
F15 (SHIFT F3) - F6 - F24 (SHIFT F12)
F2 - Motive reason: RC - CHANGE Ns- LEFT NOTES AND SELLER CODE
F24 (SHIFT F12) - D _ DS – ENTER
F2 - ENTER - F2
RX CLIENT WITHOUT LTE
F15 (SHIFT F3) - F6 - I PUT CAMPAIGN CODE
ENTER - F2 - CHANGE Ns - NOTES - VENDOR CODE 9999
F24 (SHIFT F12) ENTER F2 – ENTER - F2 - F2
