ETHICS IN PUBLIC SERVICE 07.

Ethics designates the set of principles, norms, imperatives or

moral ideas of a particular time or society.
Teacher: Andréia Ribas
rp_andreiaribas@[Link] 08. In the study of ethics, virtue is essential, without which one does not
one can develop behavioral discipline in society.
Not even the best solutions can be imposed on
individual, since it will only be good if it is connected to him
through a natural development process. The improvement 09. Professional ethics must be valued and performed with hipo
from a generalized evil begins with the individual and this only when rigorously adopting it immediately after the code of ethics
he takes responsibility for himself, without blaming the other. specific to the institution since it will address regulations
Célia Brandão applicable to their own employees.

10. Ethical awareness is learned by human beings, therefore, ethics in

ETHICS IN PUBLIC SERVICE / PROFESSIONAL ETHICS Public Administration must be developed alongside the agents
public causing a change in Public Administration that
Judge the following items related to notions and concepts of ethics. it must be felt by the taxpayer who uses it daily.
01. Ethics primarily deals with subjective, abstract issues and
essentially of personal interest to the individual. 11.. The lack of ethics in public service has nothing to do with
legality, since ethics is not a rule imposed by law but rather
02. A deontological ethics is one that is built on the principle of standards established by society.
duty.
Regarding ethics in public service, judge the
(UnB–CESPE ANNEL–2010) the following items.
Regarding ethics and morality, judge the item below. The ethics in public service must always be directly
03. Ethics in public service pertains only to the relationships of related to the principles, the rights, the fundamental guarantees and
command and obedience, while morality applies to relationships of to the constitutional rules of public administration.
commitment and respect for principles and values.
13. In public administration, internal control mechanisms and
(UNB/Cespe - CEF - New Bank Technician 2010) external, disciplinary accountability and adequate training
04 Regarding the relationship between ethics and morality, mark the correct option. professional and functional are factors that do not influence the standards
a) Ethics is equivalent to morality because both precepts ethics of public servants.
they investigate the fundamental principles of human behavior.
b) Ethics is temporal, while morality is permanent 14. The ethical standards of public servants must be based on the
c) The simple existence of morality means the explicit presence of a public nature of the function and its relationship with the public, user or
ethics, understood as moral philosophy, that is, a reflection that not of the service.
discusses, problematizes and interprets the meaning of moral values.
d) From the study of ethics, one can consider a perspective 15. Respect for hierarchy and discipline does not prevent the server
utilitarian, in which the truth of a proposition consists in the fact that public represent against an act that characterizes omission or abuse of
that it is useful, having some kind of success or satisfaction. power, even if this act has originated from a higher hierarchical authority.
e) Reflective ethics is exclusively dedicated to the reflection on
duties of people contained in the specific codes of the groups 16–CESPE/UnB–ANA (training course)–2006
social.
A worker constantly absents himself from his sector of
05. Nowadays, it is not enough for a company to be economically work and request collaboration from colleagues, always claiming
strong. Society demands new values. The existence of codes personal problems, which are nothing but excuses for your absence
business and professional ethics, if they are well commitment at work. Considering this situation
implanted and disseminated, it proves essential for the establishment of hypothetical, judge the following items, taking into account the lines
expected behaviors that mitigate the occurrence of fraud of conduct advocated by professional ethics.
various natures. Regarding business and professional ethics, ( The zeal for the reputation of the institution and the category does not allow
mark the correct option. that the colleagues collaborate with this worker.
a) Information about clients and suppliers should be omitted. The spirit of teamwork must always prevail in the environment of
company, to avoid misunderstandings and misinterpretations. work, so everyone should collaborate with the colleague.
b) It is enough to explain to an employee, to prevent them from making The centrality of providing the service to the public does not allow
unethical attitudes, the fact that each person's ethical standards are that the workers in the sector collaborate with this colleague.
different from that of society as a whole.
c) A code of ethics does not cover all issues arising from the Regarding ethics in
exercise of an activity, but provides, on the other hand, a line of public service, judge the following items.
performance and a more austere conduct, subjecting its participants to 17. The public servant has as one of their main duties the
penalties in case of transgressions moderate exercise of the functional prerogatives that pertain to him
d) The code is not the only mechanism of conduct, some measures attributed, refraining from doing so contrary to the legitimate
they can be implemented for the purpose of removal or, at least, interests of public service users and of the jurisdictions
reduction of inappropriate behaviors, in which the definition of incentives administrative. It must also refrain, absolutely, from
appropriate measures prove effective in eliminating the behavior exercise your function, power, or authority for purposes unrelated to
undesirable. public interest, even if legal formalities are observed
e) It is sufficient to restrict the implementation of a code of ethics to making and even if no express violations are committed to
there, just a manual to reduce the risk of interpretations law.
subjective aspects of the moral and ethical issues inherent in each situation
in particular. 18. For the classification of an act or conduct harmful to public morality, it is
considered a public servant the one who, by virtue of law, contract or
06. The concepts of ethics and morals are confused, as both are any legal act, provides paid or unpaid services, of
sciences that have the same etymological origin. permanent, temporary or exceptional nature, to any body of

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direct public administration, as well as in any sector where 28 - Judge the statements regarding the Ethics of Public Servants:
the interests of the State prevail. I - Modern studies on ethics assert that the standards of
ethical behaviors are universal, that is, accepted everywhere
19. The hierarchical principle of the work of public servants is not countries of the world.
totally compatible with ethics, since it is not possible, at the same II - Any illegal behavior is also considered unethical.
time, follow orders, respect hierarchies and be ethical. The server III- In the Brazilian public service, there is no specific law that
the public must remain faithful to the corporate interests of the State, It is a matter of ethics, where each server applies ethics as they see fit.
even if, for that, it has to sacrifice the rights of citizens. IV - A public servant only faithfully fulfilling Law 8.112/90
the Federal Constitution of 1988 can be considered ethical.
20. Public service should be regarded as a professional exercise
that integrates into the private life of each public servant. For this reason 29 - Judge the statements regarding the Ethics of Public Servants:
reason, both in the exercise of the position or function that is assigned to him,
As much as outside of it, the public servant must always guide their conduct. I - The ethical standard of public service must reflect its values and
by the principles of dignity, decorum, care, effectiveness, and principles, ideals, and rules, in order to convey to citizens all the
awareness of moral principles, given that the facts and actions your confidence in public institutions.
verified in the conduct of everyday life in your private life can II - The value of impersonality always comes accompanied by values
to increase or decrease your good standing in functional life. of equality and impartiality.
III - If a judge asks a servant of the executive branch to
21. The public servant cannot allow persecutions, or serve with privileges in a certain situation, this server
sympathies, antipathies, whims, passions or interests of order wouldn't it be violating ethics to serve this judge first for
people intervene in the handling of the public, with the individuals concerned being an authority.
administrative or with hierarchically superior colleagues or IV - In order for the value of advertising to be respected, any
inferior, which does not mean that he can be complicit in error information regarding public service will certainly be provided
or violation of the current regulations. to any citizen and at any time.

MDS-CESPE- 2009 The Code of Professional Ethics of the Public Servant

In a public bank agency, the servers are required to The Civil Service of the Federal Executive establishes, among the duties
to meet a monthly goal set by the team. If not fundamentals of those who exercise a public function or employment, the
to meet the goal, the server needs to present in the board obligation to exercise their duties with speed, perfection and
information on how much of the goal has been achieved and the reasons for it
yield, putting an end or primarily seeking to resolve
was not fully complied with. This practice has caused procrastinatory situations, especially in the face of queues or of
constraint on the servers, who see their work situation any other kind of delay in the provision of services by the sector
exposed to citizens seeking assistance at the agency. in which it exercises its duties, in order to avoid moral damage to
Another source of embarrassment has been the constant reprimands. user. Furthermore, it requires this server to be upright, honest, loyal, and fair,
from management due to the difficulties that some employees face in demonstrating the entirety of his character, always choosing,
meet the established goals. when faced with two options, the best and the most advantageous
for the common good. Considering these and other provisions of the
Based on this situation, evaluate the subsequent items regarding the Code of Professional Ethics for Civil Public Servants of the Power
ethics and conduct in public service. Federal Executive, judge the following items.
22. In this case, the organization's goal systems reinforce
some behaviors considered right or wrong, and that 30. The code assumes that the possession of certain moral attributes
characterizes a relationship with ethical issues. is an essential condition for the exercise of public functions,
requirement that does not eliminate, however, professional competence and the
23. The case presented illustrates acceptable events involving the leadership. very much in the performance of your work.
and the rules of the organization, considering that the bank's mission is
generate financial profit. 31. Making decisions is the prerogative of hierarchical superiors, about
who is responsible for acts and attitudes that, in some way
24. Some social norms related to the notions of capitalism may harm the public interest and tarnish the image of the agency
reinforce the idea, as in the case at hand, that the accumulation of assets to audience in which it operates.
any cost is commendable.
32. Delaying a decision is a legitimate action, says the code, because,
25. The case presented exemplifies a situation of exacerbated many times, procrastination is the most appropriate way to
ethical sensitivity on the part of management.
reach a satisfactory result for the server, the body in which
works and the citizen himself.
26. A recommendation to solve the case in question would be the
proposal for a program for the development of ethics in this
organization. 33. Even if subtly, the code distinguishes career server.
and the occupant of positions of trust, so that, regarding the first,
27.. On Ethics in the Public Service Judge the statements: they impose demands for ethical conduct that cannot be legally
I - The public servant must faithfully follow all orders of their superiors. made to the second.
hierarchical superiors according to the Code of Ethics for public servants
federal audiences thus affirm. The foundations of ethics are in the consciousness of
human being, in a way to build the dignity of each person.
II - It is the duty of the public servant to be upright, just, and honest in their Regarding ethics in public service, judge the following items.
public activities, always deciding in front of the situations the decision
more advantageous for the common good.
The server must omit the truth from another person when being
III - Manoel, upon finishing his activities in his public agency, almost
in the interest of public administration.
At the end of your schedule, you started printing your work.
college, since I brought the sheets from home, your behavior is not
unethical, as besides having fulfilled all of its obligations, 35. Delays in the provision of services do not constitute moral damage to
did not use a sheet from his department. users.

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36. It is prohibited for the server, in the exercise of public function, to alter the 49. The server must not unjustifiably leave their location.
the theory of documents that should be forwarded, even if they can at work, which can thus cause disorder in human relationships.
bring harm to third parties.
50. The server must serve everyone equally, following the
It is the duty of the public servant to keep confidentiality about matters related to principle of impersonality, except if an authority requests it
division that involves issues related to the safety of society. priority service.

51. The ethical standards of public servants result from their own
38. The public servant can withdraw a document from the office. nature, that is, of a public nature, and in its relationship with the public.
belonging to public property, without prior authorization from
competent authority, if holding a position of trust or function to (UnB / Cespe–MPU 2010 - Application 09/12/2010 - Technician
What this document is related to. Support/Security
In a certain public agency, a civil servant who passed a public exam
The publicity of any administrative act constitutes a requirement. was appointed to a position of trust, with considerable gain
of effectiveness and morality, leading to its omission compromising pecuniary. After some time, your immediate boss began to
ethical against the common good, attributable to those who deny it, being threatening her with the removal from the position if she did not meet with
rescued, only, cases of national security and investigations he outside the workplace. By not yielding to the advances of the superior,
police officers. the employee started to suffer persecution at work and, in the end, chose
for leaving the position.

40. The work that the public servant performs before the Considering this hypothetical situation, judge the items as
community is an addition to your own well-being, since this is follow, related to ethics in public service.
also a citizen, a member of society. As a result, the
the success of this work can be considered as its greatest The conduct of the immediate supervisor of the referred employee, in addition to
heritage, and its remuneration, funded by the taxes paid directly unethical, is considered a crime.
or indirectly by all, demands, as a counterpart, that the
administrative morality is integrated into the law as an element 53. The civil servant, upon resigning from the position, acted in accordance with the
indissociable from its application and its purpose, rising as ethical principles, which imply obedience to moral rules or
consequence, in terms of legality. norms of behavior.

54. The ethical dilemma portrayed in the situation must be assessed

41. The public servant must know that they will cause moral damage when strictly within the personal relationship, and not professional.
mistreating a person who pays taxes directly or indirectly, well
like when leaving anyone waiting for a solution that Regarding professional ethics, evaluate the following items:
it is up to the sector in which it performs its functions, allowing for training
of long lines, or any other type of delay in the provision of 55. The codes of ethics express the philosophy of professional action, the
service. This does not only characterize an attitude against ethics or an act of that gives true meaning to the profession.
inhumanity, but especially serious moral damage to users
of public services. 56. Scientific knowledge does not guarantee, by itself, that the individual
that the acquired assumes ethical professional conduct.
The public servant must abstain, in an absolute manner, from exercising 57. Some unethical behaviors exceed the limits of relationships
your function, power or authority for a purpose foreign to the interest between individuals and become an object of political relationship, which fosters
public, even if observing legal formalities and not the development of codes of ethics for professional groups, such as the
committing any express violation of the law. It must, indeed, exercise public servants.
the functional prerogatives that are assigned to you, with strict
moderation, refraining from doing so contrary to the legitimate From
interests of public service users and those under jurisdiction according to the Professional Ethics Code of the Public Server of Power
administrative. Federal Executive, judge the following items.
58. It is not prohibited for public servants to refrain from using advancements.
technical and scientific resources at your disposal for proper performance of
Judge the following items:
your activities.
43. The occupants of commissioned positions (without effective links) do not
are obliged to the ethical commitment provided for in the Code of
Ethics. CESPE UNB TST–2008
Regarding ethics in public service, judge the following items.
It is prohibited for public servants to appear drunk in
59. Respect for hierarchy and discipline does not prevent the server
service. Outside of it, you can do as you please, because in this case,
public represent against an act that characterizes omission or abuse of
it's about your private life.
power, even if this act has emanated from a hierarchical superior.
45. Every public servant must uphold, in the exercise of the right of
60. The public servant must refrain from exercising their function, power or
strike, for the specific demands of the defense of life and safety
authority with a purpose strange to the public interest, even if not
collective.
committing any express violation of the law.
46. Under no circumstances shall the server fail to comply with orders.
61. It is the duty of the public servant to maintain confidentiality regarding matters of
of their leaders, in respect to the principle of hierarchy.
departments that involve issues related to the safety of society.
47. Poor customer service, whether due to inefficiency or delays
In its execution, it may result in moral damage to the user of the service.
62. The public servant can remove a document from the office.
belonging to public property, without prior authorization from
competent authority, if holding a position of trust or role in
When the interest of the Administration allows, the server should
which document this is related to.
the public should omit the truth, but should not distort it.

(TRT-DF, Cespe) Judge the following items as (C) RIGHT or (E) WRONG
WRONG.
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63. The codes of ethics determine the behavior of the to procrastinate or hinder the regular exercise of rights by
human groupings and, for this reason, each profession can have its own anyone.
own code.
64. Professional behavior is influenced by ethics and by (CESPE - SGA/DF 2006)
continuous learning can vary from individual to individual. Regarding ethics in public service, evaluate the following items.

[Link] adhering to the company's code of ethics is a condition In public service, the ethical attitude is linked to the establishment of a
necessary and sufficient for a professional to be efficient and expected conduct standard of the public servant, from which
effective. one can judge the actions of the server or those of people involved in
public life.
(UNB / CESPE–MPS / 2009–Administrative Agent)
Based on the Code of Ethics of the Public Servant, judge the 79. Ethics in public service must always be directly
following items. related to principles, rights, fundamental guarantees and
to the constitutional rules of Public Administration.
66. The public agent must guide their actions based on equal treatment
to all citizens, who are, in the end, the motivators of 80. In Public Administration, mechanisms of internal control and
exercises of the vocation of the state’s own power. external, disciplinary accountability and adequate training
Note: The last instance is the one that is behind and above all. professional and functional are factors that do not influence the standards
things. ethical standards of public servants.

67. The work developed by the public servant before the

community should be understood as an addition to one's own good- (Mtur/2010–Administrative Agent - Cespe)
to be, since, as a citizen, members of society, the success of this 81. Regarding the Code of Professional Ethics of Public Servants
work can be considered your greatest asset. Civil of the Federal Executive Power, referred to in Decree No.
1.171/1994 and Decree No. 6029/2007, indicate the correct alternative.
68. Public service must be considered as exercise
professional; therefore integrates into the personal life of each server a) If a server is to evaluate the practice of an act inherent to
public, whose actions are indicative of their conduct. Your function is to verify that it is a legal and timely act,
you will know that, automatically, you will havewas attended or
69. Any unjustified absence of the public servant from their workplace ethical element of the act.
work is a factor of demoralization of public service and can be b) Although relevant, the moral aspect of the act
considered a motivation for the disorder in human relations. administrative is outside the realm of legality; it is
extralegal aspect of the act.
(UNB /CESPE–MDS–Administrative Agent 2009) c) For an act to meet ethical principles, it is not enough
Dissatisfaction with ethical conduct in public service is a fact. take into account the aspect of cost-effectiveness.
constantly criticized by Brazilian society. In the face of this d) By virtue of constitutional protection of privacy, the
Given the scenario, it is natural that society is more demanding of conduct. the private life of the public servant should not be
that perform activities in the service and management of goods considered for no functional effect.
public, About the ethics of morality and conduct in public service, e) In order to protect the people involved and the legitimate
judge the items below. interests of the public authority, administrative acts, in
principles should not be disclosed.
70. The code of ethics for public servants is the set of
regulations that establish parameters for the punishment of public servants 82. Regarding the Professional Code of Ethics for Public Servants
offenders. Civil of the Federal Executive Power, mark the correct alternative.

71. Any unethical conduct of the public servant must be punished, a) In certain cases, in order not to go against the interest of
even if identified outside the department. public administration, the public servant can cease
to communicate the truth to a citizen.
72. The ethical standards that must be followed by public servants b) The Code addresses the preservation of public administration assets
public services are defined by the very nature of the service, that is, by the public as a theme of exclusively nature
public nature of the relationships established with the community. heritage.
c) The public servant must avoid being absent as much as possible from
73. The code of ethics does not allow for interpretations. your workplace, as any absence causes
erroneous regarding issues that involve interests demoralization in public service
particular matters, which should be prioritized over those d) Allow unnecessary queue formation in the agencies
that concern public interests public can characterize the violation of ethical precepts by
part of the responsible servers and cause moral damage to
Considering the code of ethics of federal public servants, judge the citizens.
subsequent items. e) In light of the duties of loyalty and obedience to
74. Some authors argue that, currently, the absence of the relationship hierarchy in the public service, the server must refrain from
that existed between morality, religion, and good customs alters the officially communicate potentially irregular acts,
references on what is right or wrong, contributing to the crisis when they do not have a direct relationship with their functions.
contemporary ethics.
[Link] regarding the Professional Code of Ethics of the Server
75. The actions of the public servant must be guided by the norms, Civil Public of the Federal Executive Power and to the Management System of
disregarding the trust that was placed in him by society. Ethics of the Federal Executive Power, mark the correct alternative.

76. Orders from hierarchical superiors must be considered, a) The server has the duty to resist undue pressures.
even if they go against the precepts of the server's code of ethics. any person, including superiors, but is not obligated to
communicate them to other authorities.
77. The server that allows a process to be stored in the drawer, b) Even during the exercise of the right to strike, the server
and not satisfactorily resolved, may be accused of using trickery continue thank you for fulfilling all your ethical duties.

4
 c) If the server Pedro talks to an important prevented the destruction of the property of his department. In this situation,
friend authority of yours, in order to intercede for him to obtain Juarez acted appropriately in response to Otávio's behavior.
appointment for commissioned position, Pedro will not have violated
ethical precept, as there is no legal norm that prohibits such conduct. 93. The server Maria, in the performance of her duties, left the user
d) The members of the Public Ethics Commission receive the João waiting for service for half an hour, while he touched up the
treatment and the corresponding remuneration to that of a Minister of makeup. In this situation, Maria caused moral damages to the user
State. John.
e) The Public Ethics Commission can investigate cases of violation.
to the Code of Conduct of the Federal High Administration both with 94. The public servant Caio refused to obey his order.
based on the provocation of any citizen as well as of office, this chief to execute an act prohibited by the service's code of ethics
it was of their own initiative. public. Caio understood that his duty to respect the hierarchy did not
should raise in him the fear of reporting against anyone
84. One way to evaluate whether a behavior is ethical improper commitment of the structure on which power is founded
the professional is to check how the server contributes to state, and it would be your duty to resist all pressures from superiors
the population has a positive view of the organization. hierarchical, contractors, interested parties and others who aimed to
The professional code of ethics of a company is a set of obtain any favors, benefits, or undue advantages in
principles aimed at establishing a standard of behavior among the occurrence of immoral, illegal or unethical actions. In this situation, the
members of this company and its clients, based on a Caio's understanding and posture were compatible with the duties.
concept of universal ethics focused on individual development fundamentals of the public servant.
and the company. Regarding this topic, judge the following items.
95. Public servers Mário and Juliana lived, in the past, a
romantic relationship that made you harbor resentments and grievances
85. The codes of ethics determine the behavior of
human groupings and, for this reason, each profession may have its reciprocal. At the present moment, both are working in the same
own code. sharing and, due to their mutual resentments, sometimes
they are dissatisfied with the citizens who seek service there.
As a result, Alberto, the head of the department, warned both of them about
86. Professional behavior is influenced by ethics and by allow their personal interests to interfere with
continuous learning and can vary from individual to individual. I deal with the public. In this situation, Alberto's attitude is supported.
by the code of ethics of public servants.
(UnB/CESPE–Judicial Technician–STJ/2008)
In public service, the employee must be guided by ethical conduct. Public servant Cássio needed to use a piece of equipment
that encompasses aspects of action and the relationship with the public the public agency where you are assigned to address an unforeseen event
external and internal. Judge the following items regarding behavior people. However, your colleague, the public servant Hélio, upon catching
ethics of the public servant and its implications. Cássio practicing such act, warned him that it is prohibited for the server.
public to withdraw from the public office without being legally authorized,
The employee, when assisting the user of their service, must be any asset belonging to the public patrimony. Hélio also
polite and interested, even if this user presents deemed it necessary to inform his superiors of what happened. In this
irritated and rude behavior, that is, of class situation, Hélio acted in total accordance with what is established by the
socioeconomically inferior to yours or, furthermore, display religious symbols code of ethics for the server.
different from your religion
97. The public servant Margarida had been observing for some time now
88. The employee who, in the exercise of their duties, leaves the user time, that your colleague at work, Sílvio, is also a public servant
from your service waiting while attending a private phone call full in the same sector he works, has been withdrawing materials,
for 20 minutes causes moral damages to this user. like sheets of paper, erasers, pencils, and pens, to compose the list
of school supplies for your children, due to serious difficulties
89. If the head of a public agency instructs their subordinate to financial issues she has been going through. Margarida, after assuring herself
execution of an act prohibited by the code of ethics in public service, the materials taken by the colleague had no economic value
the server must promptly obey the determination, as it is its expressive, felt compassion for the situation in which Silvio found himself
must respect the hierarchy in all situations. found and, for this reason, imbued with the highest feelings of
solidarity, refrained from bringing such facts to the knowledge of his
In case there is an attempt of bribery by the user, boss.
it is up to the employee to refuse the proposal and register the occurrence, In this situation, Margarida's behavior has legal support in
omitting the user's identification because, even under these conditions, code of ethics of the server, since this instrument is clear to
the employee has the ethical commitment to preserve integrity reject the plea bargain, classifying it as an unfair, dishonest attitude and
user's moral. anti-ethics.

In unique situations, if the server requires labor, 98. The public servant Selma resells beauty products.
equipment or material of the public agency to meet needs department where you are assigned, in order to supplement your
from superiors or personal unforeseen events, will be prevented by the code income, since you consider your earnings insufficient to support your
on ethics, but may seek assistance from the fellow service provider standard of living. Such activity does not affect the performance of your
temporary and unpaid, as in this category, the worker functions, since reselling involves passing a catalog in which
is not considered a public servant and is not subject to the same your colleagues simply note the products they want
ethical restrictions. acquire. Selma also takes advantage of lunchtime to provide
manicure services to your colleagues, charging, for that, ten reais
Each of the items below presents a hypothetical situation, of each of them. In this situation, Selma's conduct cannot be
followed by a statement to be judged regarding behavior considered unfit for public service, as it does not compromise its
ethical of the public servant. performance.

92. The public servant Juarez, when attending to the citizen Otávio, was As for the fundamental duties of public servants, judge the
courteous, polite, and contained, maintaining unquestionable self-control following items.
even when Otávio began to behave aggressively and to
try to humiliate him. Juarez did not react to Otávio's attacks nor the

5
99. When a hierarchical superior catches one of their subordinates 112. Insider information obtained during service, as long as not
in suspicious behavior, it is your unyielding duty to impose the penalty of be used for personal benefit, must be provided by
censorship. The referred penalty and its basis must be server when requested by reputable individuals.
recorded in the disapproving opinion, signed by him and approved
by the jury's verdict. 113. Legal authorization is unnecessary for the removal of
documents that belong to the workplace of the server in the agency
100. The server must be diligent and frequent in service, as well as public.
carefully handle the service users, enhancing the
communication process and contact with the public, as well as refraining The codes require employees to act with dignity,
to exercise the functional prerogatives of the position in a contrary manner decorum, zeal and effectiveness, in order to preserve the honor of public service.
to the legitimate interests of the users. The basis of these codes is the idea that repression is effective.

101. The public servant must, mandatorily, contribute to the 115. The conduct of a public servant who treats a person poorly who
implementation of public policies, having transparency and access paying your taxes directly or indirectly can constitute an argument
the information as fundamental instruments for the exercise of for that person to claim compensation for moral damages.
management of public ethics. The non-compliance with this precept
fundamental is a reason for censorship and, in case of recurrence, for 116. The impersonality in the treatment of citizen users is
suspension. guaranteed by the conduct of the public servant characterized by coldness,
distancing and objectivity.
102. The loss of references regarding morality and good customs, regarding
What is right and what is wrong is at the heart of the ethical crisis. The server that omits any information to anyone who
contemporary need for public service assistance, in the sense of trying
to deceive for the benefit of collective interests is subject to penalty of
In a certain public company in the financial sector, there was a warning.
situation that shocked all the group participants, but everyone
they reported being a very common problem in the organization. The situation Regarding organization at work, priorities, and relationships
it developed during a team meeting, and affected humans, judge the following items.
an employee. According to the initial report, every morning, the employees
they were summoned to a meeting where management informed them of The establishment of priorities is one of the main causes of
a tough way that, if they did not meet sales targets, the job wasting time in the workplace.
would be seriously at risk. In one of these meetings, it was mentioned
bank account status of the employee, which was 119. Make a list of tasks organized by order of
deficient. She was also mentioned in front of all the colleagues (about importance is a procedure that allows the employee to obtain
of twelve people) as an example that should never be followed, under a global view of what needs to be done and the degree of
penalties of warnings and losses from remaining as an employee at importance of each of the tasks to be accomplished.
agency.
Considering the hypothetical situation presented, and that the example [Link] of the causes of workload overload is related to
it has occurred in a public bank agency, judge the items in lack of structuring of the functions performed by
to follow, regarding ethics and posture in public service. workers.

103. In the situation presented, the reward systems reinforce 121. If the level of responsibility and authority is not
some behaviors are considered right or wrong, and therefore perfectly defined and understood, the organization process of
presents relations with ethical issues. work may fail.

104. In the described situation, the management of this organization committed 122. The greater the complexity of the activities to be
antithetical and also illegal behavior. the more accomplished, the greater the maximum number of subordinates that must
report to a manager.
105. The managers of the agency mentioned in the case have their action
based on the social ethics of capitalist culture. [Link] of the improvements when establishing priorities at work
lies in the early identification of information and resources
The employee mentioned in the case has an ethical sensitivity. necessary for the development of the project.
exacerbated.
124. Employees with clearer goals, better infrastructure
107. The organizational culture of the mentioned company does not seem to involve A defined composition and work scheme can benefit from better.
the ethical issues, as the situation presented was considered quality of life.
acceptable by the group that participated in it.
108. To solve this type of situation, it seems necessary that the 125. In the workplace, conflicts resulting from overload
the company presents an ethics development program. assigned tasks to some servers are not resolved by
half of the planning and organization of work; these
(CESPE/Unb–Administrative Agent - Ministry of Sports procedures contribute only to increased productivity.
/2008)
Judge the items that follow regarding ethics in public service. 126. Define objectives, conceive strategies, formulate lines of
guidance, planning tasks and setting targets are instruments
It is the duty of public servants to maintain cleanliness and the fundamental for establishing priorities.
organization of the place where you perform your functions.
(MPU - 2010-12-07 Cargo Security - CESPE UnB)
110. The response speed to the user can be characterized as Organization at work is not limited to procedures, correct use
an ethical attitude in public administration. the agenda and appropriate training. It covers, above all, the
perfect integration of the professional with the role they occupy. In
111. Documents forwarded for measures can be reference to priorities and the organization of work, judge the items
altered in specific situations. next.

6
127. The complex structuring of the functions performed by the 130. The manager who guides the professionals under their management enables
workers are a source of increased workload. the prospecting of opportunities and new ways of acting, well
such as strengthening relationships.
128. The structure of the work characterized by activities
specialized and individualized eliminates conflicts at work. 131. The act of frequently interrupting work to attend to the
others, the one of bringing home work that could be done during the day
129. The act of delegating to a subordinate the responsibility of the following is to demonstrate social hyperactivity at work
execution of a job and related decision-making generates evidence of difficulties in prioritization in the work context.
possibility of rework, which increases the workload
132. Wasting time on less important activities is
reduced with the definition of priorities and the specification of goals.

ANSWER KEY

1.E 2.C 3.E 4. letter D 5. Letter D 6.E 7.E 8.C 9.E 10.C
11. E 12.C 13.E 14.C 15.C [Link] 17.C 18.C 19.E 20.C
21.C 22.C 23.E 24.C 25.E 26.C [Link] [Link] [Link] 30.C
31.E 32.E 33.E 34.E 35.E 36.C 37.C 38.E 39.E 40.C
41.C 42.C 43.E 44.E 45.C 46.E 47.C 48.E 49.C 50.E
51.C 52.C 53.E 54.E 55.C 56.C 57.C 58.E 59.C 60.C
61.C 62.E 63.C 64.C 65.E 66.C 67.C 68.C 69.C 70.E
71.E 72.C 73.E 74.C 75.E 76.E 77.C 78.C 79.C 80.E
81. letter C 82. letter D 83. Letter E 84.C 85.C 86.C 87.C 88.C 89.E 90.E
91.E 92.E 93.C 94.C 95.C 96.C 97.E 98.E 99.E 100.C
101.E 102.C 103.C 104.C 105.C 106.E 107.C 108.C 109.C 110.C
111.E 112.E 113.E 114.E 115.C 116.E 117.C 118.E 119.C 120.C
121.C 122.E 123.C 124.C 125.E 126.C 127.E 128.E 129.E 130.C
131.C 132.C

For ethical conduct to exist, there must be a conscious agent, that is, one who knows the
difference between good and evil, right and wrong, permitted and prohibited, virtue and vice. The moral conscience not only
knows such differences, but also recognizes itself as capable of judging the value of actions and conduct, and of acting
in accordance with moral values, being therefore the agent responsible for their actions and feelings
and for the consequences of what one does and feels. Awareness and responsibility are indispensable conditions of life
ethics.
Moral consciousness manifests itself, above all, in the ability to deliberate in the face of alternatives.
possible, evaluating each of them according to ethical values, and to decide and choose one of them before launching-
in action. It is the ability of the individual to evaluate and weigh personal motivations, the demands made
for the situation, the consequences for oneself and for others, the conformity between means and ends, the obligation to
to respect what is established or to transgress it (if what is established is immoral or unjust).
It is often said that the ends justify the means, so that, to achieve a legitimate end, all
the available means are valid. In the case of ethics, however, this statement is not acceptable. The justifiable means are
those who agree with the ends of the action itself. In other words, ethical ends require ethical means.
Marilena Chauí. Invitation to Philosophy. São Paulo:
Attica, 13th ed. 2003, p. 308-10 (with adaptations)

Text taken from the exam of the Ministry of Development and Fight Against Hunger April/2006