Bank Branch Manager Interview Questionnaire
Research Title: Improve the Accuracy and Efficiency of Signature Verification in Cheque
Processing System
Research Type: Academic – Capstone Project
Interview Type: In-Person (Semi-Structured)
Participant Role: Branch Manager
Section A: Respondent & Consent Information
Date of Interview
Branch Name
City/Region
Bank Name
Manager Name (Optional)
Interviewer Name
Consent Confirmation:
☐ I confirm that I have read and understood the purpose of this research. I voluntarily
agree to participate in this interview. I understand that my responses will remain
confidential and used solely for academic purposes.
Signature (Manager): _______________________ Date: _______________
Section B: Quantitative Questions
1. How many cheques does your branch
process on average per month?
2. Approximately how many cheques are
rejected per month due to signature
mismatch?
3. What percentage of cheques are verified
manually?
4. What percentage are verified through
any automated tool/software?
5. On average, how long does it take to
manually verify one cheque signature?
6. Has your branch ever detected fraud due
to forged signatures? (☐ Yes ☐ No)
7. If yes, how frequently? (e.g., number of
cases per year)
8. Do you use any biometric or AI-based
tools currently for cheque verification? (☐
Yes ☐ No)
9. If yes, please name the tool(s)/system(s)
used.
10. Other relevant metrics (if any):
Section C: Qualitative (Open-Ended) Questions
1. What are the main challenges your branch staff face during manual signature verification
on cheques?
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2. What steps are taken when a cheque is rejected due to a mismatched signature?
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3. How do customers usually respond to rejected cheques, especially elderly or less-
educated clients?
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4. Do you think current systems (manual or digital) are effective in preventing signature-
related fraud? Why/why not?
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5. Have you or your staff received any training in signature verification or fraud detection?
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6. What additional tools or support would help improve the verification process at your
branch?
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7. What’s your opinion on introducing AI-based systems for signature verification in
Pakistani banks?
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8. What concerns might you have about implementing AI tools (e.g., cost, training, accuracy,
data privacy)?
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9. Are there any specific success stories or difficult cases related to cheque verification
you’d like to share?
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10. In your view, what would be the ideal signature verification process in a modern
banking setup?
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11. Any additional suggestions or comments regarding cheque processing or digital
transformation at your branch?
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