Classification: Internal

Warranty Document
Tractor Emulsions Range

Classification: Internal
 Tractor Emulsion Range of Products

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PRODUCTS COVERED
The warranty cover for the Tractor range of products is as follows:
Tractor Emulsion range, viz. Tractor Emulsion, Tractor Advanced
Emulsion, Tractor Shyne, Tractor Shyne Advanced, Tractor Suprema,
Tractor Sparc and Tractor Sparc Ultraa.

WARRANTY COVER*
Tractor Emulsion range warranty cover for interior paints’ performance is
as under
Shade | Color Film Integrity
Product Product code
Retention (Flaking /peeling)
Tractor Emulsion 0057 4 years* 4 years*
Tractor Advanced Emulsion 0056 4 years* 4 years*
Tractor Shyne 0046 4 years* 4 years*
Tractor Shyne Advanced 1C03 4 years* 4 years*

Tractor Suprema 5699 4 years* 4 years*

Tractor Sparc 6721 2 years* 2 years*
Tractor Sparc Ultraa 6787 2 years* 2 years*

* (refer Extent of warranty)

For the purpose of this warranty document, any reference to “company” shall mean Asian Paints Limited.
The warranty is valid only on the customer’s registration with Company. To register, please call us on
1800-209-5678 and kindly do comply with the requisites within 15 days of purchase of resp. product.

COMMENCEMENT
1. This warranty shall commence from the date ("the Commencement
Date") of completion of the painting.

2. If there is a break or recess period in the painting work on the same

building, finalizing the commencement date shall be at the discretion
of the Company (Asian Paints Limited).

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 3. The Company at its own discretion may appoint a person to inspect
and validate the application of the painting system as per the
directions specified.

4. Where any claim arises during the warranty period, the period will
not start afresh after the settlement of the claim.

WARRANTY PROCESS
Customers can register warranty through the Asian Paints helpline number
or Asian Paints website.
Process for registering through helpline number:
 To register warranty on purchased interior products, please call
18002095678
 Please provide required details as asked by warranty agent like
customer name, contact number, address, quantity purchased,
dealer code, dealer name, dealer contact no, invoice number, date of
purchase etc. to register for the warranty. Contractor name and BP
number are optional details that can be furnished.
 Share the soft copy of the invoice and supporting documents on the
following email ID: customercare@[Link] to complete the
registration process.
 Once all details are verified, the customer shall get a soft copy of the
warranty document on their registered email ID & a physical copy
within 7-15 days of registration.
Process for registering through the Asian Paints website:
 To register warranty through the Asian Paints Website please visit:
[Link]
 Fill in all the required details asked for warranty registration
 Share a soft copy of the invoice and supporting documents on the
following email ID: customercare@[Link] to complete the
registration process.

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Once all details are verified, the customer shall get a soft copy of the
warranty document on their registered email ID & a physical copy within
7-15 days of registration.

EXTENT OF WARRANTY *
The warranty shall apply only where:

a. The total volume of the said system purchased exceeds 4 litres of

topcoat, 4 litres of primer, and 10 Kg of wall putty.
b. For high volume sites, greater than 20 litres of paint and primer, the
warranty is applicable, subject to satisfactory pre-inspection of the
interior surface to be painted, by the company's representative.
c. The company will only provide replacement paint for re-application
of the coating, as may be necessary to set right the paint failure in the
affected portion only, in accordance with the liability as indicated in
the ‘Liability’ section.
d. Throughout this warranty document the words "Paint Failure" shall
mean any of the following occurrences, subject to the other
conditions laid under this warranty:

I. Film Integrity (Peeling / Flaking): Paint film cracking / flaking off

from the composite system / primer coat
II. Shade Retention: Visible change in colour due to natural
weathering.

PAINTING SYSTEM
1. The Warranty is applicable only when Tractor Emulsions, as
specified above, are applied on interior wall masonry surfaces.

2. Warranty is applicable only when the paint is applied as per the

painting system mentioned below:

I. Primer First Coat: SPARC PRIMER / TRUCARE DCP WT, ST

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 II. TruCare Wall Putty / Asian Acrylic Wall Putty 2 coat application
with dry film thickness deposition less than 2 mm

III. Primer second Coat: SPARC PRIMER / TRUCARE DCP WT, ST

IV. Two coats of top-coat Tractor Emulsion range as per the direction
for use (DFU) on the paint container.

EXCLUSIONS
The warranty will only cover manufacturing defects of the Tractor Emulsion
range of coating systems & will not cover any defects arising out of factors
out of control of the warrantor, including but not limited to:

1. Paint failure due to structural defects/cracks & damage of the film

due to high abrasion of the surface with furniture, nails, or other
sharp objects, abuse, or negligence by the customer.
2. De - bonding of the base (material used for levelling) from the surface
& crack formation on the same.
3. The substrate being affected by high alkalinity, water seepage,
constant/rising dampness in the substrate, frosting or efflorescence,
constant submersion in water, or water condensation resulting from
temperature gradients.
4. Paint applied on the surface being contaminated, following an
improper painting system, or inadequate curing time for the paint
film to dry.
5. Usage of improper shade recipes or incorrect bases for tinting colours
(other than white shades).
6. Reduction of gloss, sheen, or ageing, which is part of the normal
weathering process.
7. Improper surface preparation and/or application.
8. Any act or omission on the part of the Contractor or Customer
causing Paint to be defective by any means.

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 9. Excludes warranty for washability, complete removal of stains,
removal of burnish marks, variation in sheen of coating post cleaning,
any abrasive actions, etc.

For cleaning of painted surface, use mild detergent solution (<2%

concentration) and a soft cloth / sponge to remove dust, dirt and stains of
non-penetrating nature.

Damage to the coating system caused by external factors including, but not
limited to, deterioration of the systems caused by external factors
including, but not limited to, normal wear and tear, vandalism, improper
cleaning or improper use, point loads or mechanical causes, fire, explosion,
vibration, structural defects and/or movement, lightning, thunderbolts,
acts of God, natural calamities such as earthquakes, and all other unusual
occurrences.

LIABILITY
1. The company’s performance warranty liability will reduce over the
warranty period according to the below mentioned scale:
Warranty period- Durability (Colour
retention & Film integrity) – Replacement cost
Applicable for 4 years warranty.
First 12 months 100%
From month 13 to month
75%
24 after commencement date
From month 25 to month
50%
36 after commencement date
From month 36 to month 48 month
25%
after commencement date

Warranty period- Durability (Colour

retention & Film integrity) – Replacement cost
Applicable for 2 years warranty.
First 6 months 100%

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 From month 6 to month
75%
12 after commencement date
From month 12 to month
50%
18 after commencement date
From month 18 to month 24 after
25%
commencement date

a. The replacement cost, material and labour cost combined, shall be

limited to the cost of the paint and labour required to set right the area of
paint failure only, at the time of the lodgment of claim.

b. The labour rate will be determined by the company, and it will be a

reflection of the current prevailing market labour rates and the same will
not be disputed by the customer at any point of time. The labour rate may
be determined on the basis of a per [Link]. rate or on a daily wages rate. The
customer will be liable for the balance costs, which are not company's
obligations, as indicated above.

c. The company will not be liable for any losses, claims, demands, suits,
proceedings, damages, costs, expenses, liabilities, including but not limited
to, losses or damages to real and tangible property (direct or indirect) or
consequential loss to the customer. The customer's exclusive and sole
remedy under this Warranty shall be as mentioned in the forgoing clauses.
This clause shall survive the termination of this agreement.

CLAIMS AND REPAIRS

a. Any claim made under the terms of this warranty shall be made
within 30 (thirty) days of the consumer discovering any defect,
damage, or failure which gives rise to a claim.
b. The consumer shall forthwith notify the company of the claim,
providing full details thereof and shall set out the basis on which they
believe that the company is liable under the terms of the warranty.
The company reserves the right to carry out inspections of the paint
application process in which the painting system is alleged to have

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 failed and perform any tests in respect thereof and may do so either
itself or by means of any person nominated by the company. Prior to
such an inspection or testing, the consumer shall not be entitled to
perform any repairs to or remove or tamper with any part of the
painting system.
c. The contractor or consumer shall forthwith notify APL of the claim
providing full details thereof and shall set out the basis on which they
believe that APL is liable under the terms of the warranty. APL
reserves the right to carry out inspections of application process, in
which the paint, Tractor Emulsion, is alleged to have failed and to
perform any tests in respect thereof and may do so either itself or by
means of any person nominated by it. Prior to such inspection or
testing, the customer and/or contractor shall not be entitled to
perform any repairs to or remove or tamper with any part of the Paint
Tractor Emulsion.
d. The Company shall use its best endeavors to ensure that the paint
required for repairs is available as soon as possible at the place where
the repairs are to be carried out, but does not assume liability for
delay in this respect.
e. The Company, in its sole discretion, shall be entitled to:
I. Control/monitor re-painting which is to be carried out in
accordance with all its specifications and instructions; and
II. Appoint a contractor and / or approve the contractor appointed
by the Customer.

MISCELLANEOUS
a. This Warranty disclaims any liabilities, contracts, tort or otherwise
including negligence and strict liability, and the company makes no
warranty or merchantability of fitness for any particular purpose
whatsoever for painting system. There are no warranties expressed
or implied under law, which extend beyond the warranty set out
herein.
b. If any dispute arises between the company and the customer, with
respect to the above warranty, neither shall commence any court or

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 arbitration proceedings relating to the dispute unless they have first
complied through mediation.
c. In case of any disputes, the same is subject to exclusive jurisdiction of
the courts of Mumbai.
d. The facts and all matters concerning any dispute will be kept
confidential by both the customer and the company at all times.
e. Warranty terms constitute an agreement between the customer and
company and supersede any and all prior or contemporaneous, oral
or written representations, understandings, or agreements. No
modifications or amendments of this warranty shall be binding unless
agreed to by the parties in writing.

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