Emotional Intelligence
By Salma Dawoud Ph.D.
10/15/2024 Building up & Developing Leaders
What is meant by Intelligence?
Ask yourself
Are you an Intelligent person?
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Gardner's Seven Intelligences
Intelligence Core Components End-States
Logical- Sensitivity to- and capacity to detect, logical or Scientist-
mathematical numerical patterns; ability to handle long Mathematician
chains of reasoning.
Linguistic Sensitivity to the sounds, rhythms, and Poet- Journalist
meanings of words; sensitivity to the different
functions of language.
Musical Abilities to produce and appreciate rhythm, Violinist
pitch, and timbre; appreciation of the forms of Composer
musical expressiveness.
Spatial (Places) Capacities to perceive the places accurately Sculptor -
and to perform transformations on ones initial Navigator
perceptions.
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Gardner's Seven Intelligences
Intelligence Core Components End-States
Bodily- Abilities to control ones body movements and to Dancer- Athlete
Kinesthetic handle objects skillfully.
Interpersonal Capacities to detect and respond appropriately to Therapist-
the moods, temperaments, motivations, and Salesman
desires of other people.
Intrapersonal Access to ones own feelings and the ability to Person with detailed
discriminate among them and draw upon them to accurate self-
guide behavior; knowledge of one's own knowledge
strengths, weaknesses, desires, and intelligences.
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In order to be able to deal with others, knowing which
tactic to use considering the other person and the
context…
You must acquire Emotional Intelligence
Leadership is mostly about Emotional Intelligence
10/15/2024 Building up & Developing Leaders
Self-Awareness
The Self-Awareness cluster contains three
basic competencies or subcategories:
A. Emotional self-awareness
B. Accurate self-assessment
C. Self-confidence
10/15/2024 Building up & Developing Leaders
A. Emotional Self-Awareness
◼ Individuals in which this competency is highly
developed:
• Are aware of their feelings
• Understand the connection between their own feelings
and what they think, do, and say
• Know why certain feelings occur in themselves
• Recognize how their feelings affect their performance
• Understand the implications of their actions
• Are aware of how they are guided by their values and
goals
10/15/2024 Building up & Developing Leaders
B. Accurate Self-Assessment
◼ Individuals in which this competency is highly developed:
• Are knowledgeable of their own strengths and weaknesses
• Have the ability to be reflective to learn from experience
• Are receptive to candid feedback, new perspectives,
continuous learning, and self-development
10/15/2024 Building up & Developing Leaders
C. Self-Confidence
▪ Individuals in which this competence is highly developed:
• The belief that they are the most capable person for the job
• The ability to present themselves in an assured,
unhesitating manner
• The courage to voice views that may be unpopular and to
go out on a limb when following their convictions
• Have a sense of humor about themselves
10/15/2024 Building up & Developing Leaders
Self-Management
The Self-Management cluster contains six basic
competencies or subcategories:
A. Emotional self-control
B. Trustworthiness
C. Consciousness
D. Adaptability
E. Optimism
F. Initiative
10/15/2024 Building up & Developing Leaders
A. Emotional Self-Control
▪ Individuals in which this competency is highly developed:
•Deal calmly with stress
•Display impulse control and restraint
•Stay posed and positive, even in trying moments
•Think clearly and stay focused under pressure
10/15/2024 Building up & Developing Leaders
B. Trustworthiness
▪Individuals in which this competency is highly developed:
• Act ethically and are above criticism
• Build trust through reliability and authenticity
• Are authentic - what you see is what you get
• Confront unethical action in others
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C. Conscientiousness
▪Individuals in which this competency is highly developed:
• Follow through on commitments and keep promises
• Hold themselves accountable for meeting their objectives
• Are organized and careful in their work
• Pay attention to detail
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D. Adaptability
▪Individuals in which this competency is highly developed:
• Can smoothly handle multiple demands, shifting priorities, and
rapid change
• Are flexible in how they see events
• Adapt plans, behavior, or approaches to fit major changes in
situations
10/15/2024 Building up & Developing Leaders
E. Optimism
▪Individuals in which this competency is highly
developed:
•See opportunities rather than threats
•Have mainly positive expectations about others
•Have hopes that the future will be better than the past
10/15/2024 Building up & Developing Leaders
F. Initiative
▪Individuals in which this competency is highly developed:
• Seek out fresh ideas from a wide variety of sources
• Act rather than wait
• Entertain original solutions to problems, and generate new
ideas
• Take fresh perspectives and risks in their thinking
10/15/2024 Building up & Developing Leaders
Social- Awareness
The Social Awareness cluster contains three basic
competencies or subcategories:
A. Empathy
B. Organizational awareness
C. Service orientation
10/15/2024 Building up & Developing Leaders
A. Empathy
▪Individuals in which this competency is highly developed:
• Are attentive to emotional cues and listen well
• Accurately read people’s moods or nonverbal cues
• Respect and relate well to people of diverse backgrounds
• Shows sensitivity and understand of others’ perspectives
• Help out based on understanding other people’s needs and
feelings
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B. Organization Awareness
▪Individuals in which this competency is highly developed:
• Understand the political forces at work in the organization
• Accurately read key power relations in groups or
organizations
• Understand values and culture of groups or organizations
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C. Service Orientation
▪Individuals in which this competency is highly developed:
•Are attuned to providing satisfaction to others
•Match their services to meet others’ needs
•Gladly offer appropriate assistance
•Makes themselves available to others
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Relationship Management
A. Developing others
B. Inspirational leadership
C. Influence
D. Communication
E. Change catalyst
F. Conflict management
G. Building bonds
H. Teamwork and collaboration
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A. Developing Others
▪Individuals in which this competency is highly developed:
• Acknowledge and reward people’s strengths,
accomplishments, and development
• Offer useful feedback and identify people’s needs for
development
• Act as a mentor by giving timely coaching, and offering
assignments that challenge and grow a person’s skills.
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B. Inspirational Leadership
▪Individuals in which this competency is highly developed:
• Inspire others by articulating and arousing enthusiasm for a
shared vision and mission
• Step forward to lead as needed, regardless of position
• Guide the performance of others while holding them accountable
• Can make activities or projects engaging
• Lead by example
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C. Influence
▪Individuals in which this competency is highly developed:
• Are skilled at persuasion
• Can fine-tune presentations to appeal to the listener
• Anticipate how people will respond to an argument and adapts
their approach accordingly
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D. Communication
▪Individuals in which this competency is highly developed:
• Use nonverbal cues, like tone of voice, to express feelings that
reinforce messages in presentations
• Listen well, seek mutual understanding, and welcome sharing of
information
• Promote open communication and stays receptive to bad news as
well as good
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E. Change Catalyst
▪Individuals in which this competency is highly developed:
• Recognize the need for change and removes barriers
• Challenge the status quo to acknowledge the need for
change
• Champion the change and enlist others in its pursuit
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F. Conflict Management
▪Individuals in which this competency is highly developed:
◦ Encourage debates and open discussion
◦ Orchestrate win-win solutions
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G. Building Bonds
▪Individuals in which this competency is highly developed:
• Develops and maintains an extensive informal network
• Nurtures relationships related to activities or projects
• Makes and maintains personal friendships among work
associates
10/15/2024 Building up & Developing Leaders
H. Teamwork and Collaboration
▪Individuals in which this competency is highly developed:
• Collaborates, and shares plans, information, and resources
• Promotes a friendly, cooperative climate in groups
• Draws all members into active and enthusiastic participation
• Builds team identity and commitment
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