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The document outlines the backend components necessary for a crowdsourced civic issue reporting system, including a structured database for complaints, users, and departments. It discusses backend logic involving API development, authentication, and business logic, along with technology choices like Python and JavaScript. Additionally, it covers API integrations for automation and options for hosting and deployment using cloud providers and serverless functions.

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nivasb023
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12 views1 page

File

The document outlines the backend components necessary for a crowdsourced civic issue reporting system, including a structured database for complaints, users, and departments. It discusses backend logic involving API development, authentication, and business logic, along with technology choices like Python and JavaScript. Additionally, it covers API integrations for automation and options for hosting and deployment using cloud providers and serverless functions.

Uploaded by

nivasb023
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd

Backend Components for the Crowdsourced Civic Issue Reporting System

### 1. Database Management System (DBMS)


This is where all your data will be stored. You'll need to create a structured database to hold information about:

* **Complaints:** Each complaint will be a record with fields like `complaint_id`, `citizen_id`, `category_id`,
`location_lat`, `location_long`, `description`, `photo_url`, `status` (e.g., pending, in-progress, resolved), `timestamp`,
etc.
* **Users:** This includes both public users and municipal officers. You'll need separate tables for `citizens` and
`officers` with details like `user_id`, `name`, `contact_number`, `email`, `role`, and `password_hash`.
* **Departments/Jurisdictions:** A table to map departments to their responsibilities and geographical areas
(`department_id`, `department_name`, `jurisdiction_boundaries`).

**Technology Choices:**
* **Relational Databases (SQL):** MySQL, PostgreSQL.
* **NoSQL Databases:** MongoDB, Firebase Firestore.

---

### 2. Backend Logic / Server


This is the code that powers all the features. It acts as the bridge between your front-end and the database.

* **API (Application Programming Interface):** Your backend will expose a set of APIs that your front-end will call.
For example, a `POST` request to `/api/complaint/submit` to send a new complaint.
* **Authentication & Authorization:** Securely handle user logins. Ensure only authorized officers can perform
specific actions.
* **Business Logic:** This is where the core automation you described lives. The server will contain the code that
analyzes the complaint, runs the `automated routing and assignment` logic, and triggers the next step.

**Technology Choices:**
* **Python:** Django or Flask.
* **JavaScript:** Node.js with Express.js.
* **Other Options:** Go, Java, Ruby on Rails, or PHP.

---

### 3. API Integrations for Automation


This is what makes your system "smart." Your backend needs to connect with external services.

* **SMS Gateway API:** This is how you'll send the automatic messages to officers. You'll need an account with a
service like Twilio, Vonage, or a local Indian provider.
* **Email Service API:** For sending automatic emails, you'll use a service like SendGrid, MailerSend, or Amazon
SES.
* **Mapping/Geocoding API:** To translate a location name into GPS coordinates, you'll use a service like Google
Maps API or OpenStreetMap.

---

### 4. Hosting and Deployment


Your backend code and database need to run somewhere on the internet.

* **Cloud Providers:** For a hackathon, you can use free tiers or credits from services like Heroku, AWS, Google
Cloud Platform (GCP), or Microsoft Azure.
* **Serverless Functions:** Consider using serverless functions (e.g., AWS Lambda, Google Cloud Functions) for a
prototype.

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