E-Commerce's Impact on Vietnam's Economy
E-Commerce's Impact on Vietnam's Economy
ECONOMIC GEOGRAPHY
GROUP 3 REPORT
REPORT TITLE:
E-Commerce: Impacts on spatial distribution of economic activities,
Vietnam’s trends, status and recommendations for promotion
in Viet Nam
Hà Nội, 5/2025
TABLE OF CONTENTS
TABLE OF CONTENTS .................................................................................................. 1
LIST OF FIGURES ........................................................................................................... 2
LIST OF TABLES ............................................................................................................. 3
ABSTRACT ....................................................................................................................... 4
1. What is E-Commerce? .................................................................................................. 5
1.1. Definition .................................................................................................................. 5
1.2. History of E-Commerce ............................................................................................ 6
1.3. Types of E-Commerce .............................................................................................. 8
1.2. Features of E-Commerce ........................................................................................... 8
2. Status and trends of E-Commerce in Vietnam ........................................................ 10
2.1. E-Commerce market growth in Vietnam ............................................................... 10
2.2. Drivers of E-Commerce growth in Vietnam .......................................................... 12
2.3. Leading E-Commerce platforms in Vietnam ......................................................... 12
3. Some possible ways in which growth in E-Commerce may affect the spatial
distribution of economic activities ................................................................................ 14
3.1. Increased demand for warehousing and fulfillment centers .................................. 14
3.2. Large warehouses moving away from city centres ................................................ 14
3.3. Growth of smaller distribution facilities near urban centers .................................. 14
4. Promoting E-Commerce and mitigating negative consequences in Vietnam ....... 15
4.1. Strengthening the Legal and Regulatory Framework ............................................ 15
4.2. Promoting the National Digital Transformation Program ..................................... 16
4.3. Developing rural logistics ...................................................................................... 17
CONCLUSION ................................................................................................................ 19
REFERENCES ................................................................................................................ 20
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LIST OF FIGURES
Figure 1. History of E-Commerce ................................................................................... 6
Figure 2. Vietnam’s E-Commerce market value from 2020 to 2024 .......................... 10
Figure 3. Vietnam’s E-Commerce market outlook ..................................................... 11
Figure 4. Biggest E-Commerce platforms in Vietnam by market share in 2024 ...... 13
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LIST OF TABLES
Table 1. Main types of E-Commerce .............................................................................. 8
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ABSTRACT
E-commerce, the process of conducting commercial transactions through digital
platforms, has become a significant driver of economic transformation globally. Beyond
reshaping how businesses and consumers interact, the rise of e-commerce may lead to
important changes in the spatial organization of economic activities.
In Vietnam, e-commerce has experienced strong growth in recent years, supported
by increasing internet accessibility, mobile usage, and digital payment systems. Emerging
trends include the expansion of social commerce and cross-border trade. However, the
sector still faces challenges such as uneven digital infrastructure, limited logistics capacity
in rural areas, and regulatory gaps.
This report aims to provide a general overview of e-commerce and analyze its
potential impacts on the spatial distribution of economic activities. It also examines the
current state and emerging trends of e-commerce in Vietnam, and proposes practical
recommendations to support its sustainable development while addressing key limitations.
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1. What is E-commerce?
1.1. Definition
E-commerce is defined as the sale or purchase of goods or services, conducted over
computer networks by methods specifically designed for the purpose of receiving or
placing of orders. The goods or services are ordered by those methods, but the payment
and the ultimate delivery of the goods or services do not have to be conducted online 1.
According to The Association for Electronic Commerce (AEC) and several other
organizations, e-commerce can be defined horizontally and vertically.
Horizontal definition of E-commerce - From business perspective:
Horizontal definition of E-commerce refers to the full spectrum of business
activities, not just limited to buying and selling, that occur across different stages of a
commercial transaction using electronic means. From the perspective of enterprises, this
process can be summarized by the MSDP model, where:
M – Marketing (having a website or promoting business via the internet)
S – Sales (having a website with transaction functionality and contract signing)
D – Distribution (distributing digital products over the internet)
P – Payment (making payments online or via intermediaries such as banks)
Thus, for businesses, using electronic means and networks in core business activities
such as marketing, sales, distribution, and payment is considered participation in e-
commerce.
Vertical definition of E-commerce - From the government perspective:
The vertical definition of e-commerce focuses on the various specific layers or
components involved in e-commerce from the perspective of the government, which is
summarized in the IMBSA model.
I – Infrastructure: Information technology and communication infrastructure is the
first requirement for developing e-commerce.
M – Messages: Related to “data messages.” Messages are all types of information
transmitted over networks in e-commerce. Examples include electronic contracts,
online offers, inquiries, and electronic payment documents, all considered data
messages.
1
United Nations Conference on Trade and Development (UNCTAD). (2000). Building Confidence: Electronic
Commerce and Development.
5
B – Basic Rules: Fundamental regulations governing e-commerce; these are laws
regulating related fields within a country, region, or internationally, such as WTO
trade regulations.
S – Sectoral Rules: Specific regulations governing specialized e-commerce areas
like electronic authentication, digital signatures, and electronic banking (e-
payments).
A – Application: Refers to e-commerce applications or business models that
require regulation, investment, and encouragement for development based on
resolving the previous four issues.
2
Laudon, Kenneth C., and Carol Guercio Traver. (2016). E-commerce: Business, Technology, Society. Pearson.
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E-Commerce 1995–2000: Invention
The early years of e-commerce were a period of explosive growth and extraordinary
innovation, beginning in 1995 with the first widespread use of the Web to advertise
products. During this Invention period, e-commerce meant selling retail goods, usually
quite simple goods, on the Internet. Key e-commerce ideas were developed, including the
vision of a global, open, self-governed Internet. Economists saw the potential for “friction-
free commerce”, with near-perfect markets, reduced transaction costs, price transparency,
and disintermediation (cutting out middlemen). However, for entrepreneurs and investors,
the Web represented an opportunity for massive profits, especially for first movers who
could dominate niches quickly and create network effects. Early strategies focused on
gaining market share over profits, relying on low prices, unique web features, and high
traffic "eyeballs" to build customer loyalty. Overall, this period of e-commerce was
characterized by experimentation, capitalization, and hypercompetition.
E-Commerce 2001–2006: Consolidation
From 2000 to 2006, e-commerce entered a sobering period of consolidation. The
focus shifted from rapid innovation to practical, business-driven strategies. Large
traditional firms began using the Web to enhance existing brands, rather than create new
ones, and to strengthen their market positions. E-commerce expanded beyond retail goods
to include complex services such as travel and financial services, thanks to the rise of
broadband access and more affordable, powerful personal computers. Large traditional
firms began using the Web to enhance existing brands, rather than create new ones, and to
strengthen their market positions. E-commerce expanded beyond retail goods to include
complex services such as travel and financial services, thanks to the rise of broadband
access and more affordable, powerful personal computers. Marketing matured with search
engine advertising, rich media, video ads, and behavioral targeting. Companies adopted a
broader Web presence that went beyond static websites to include email marketing,
multiple product-specific sites, and limited community engagement features.
E-Commerce 2007 - Present: Reinvention
Since 2007, e-commerce has undergone a major transformation driven by the rise
of Web 2.0 technologies, mobile devices, and cloud computing. This period, often
described as the era of "social, mobile, and local" commerce, saw the integration of user-
generated content through platforms like social media, blogs, and sharing sites. The
widespread adoption of smartphones and tablets turned mobile devices into key tools for
entertainment and shopping, while marketing evolved to include personalized, data-driven
strategies across multiple social platforms. At the same time, the emergence of on-demand
services like Uber and Airbnb enabled new business models based on mobile apps and
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underused personal assets. Overall, this era reflects a shift toward interactive, consumer-
centered e-commerce deeply embedded in daily life.
Type Description
B2C (Business-to-Business) Businesses sell products or services
directly to individual consumers.
B2B (Business-to-Business) Transactions between businesses, such as
manufacturers and retailers.
B2G (Business-to-Government) Businesses provide goods or services to
government agencies or departments.
C2C (Consumer-to-Consumer) Consumers sell or exchange goods and
services with other consumers.
C2B (Consumer-to-Business) Individuals offer products, services, or
value to businesses.
C2G (Consumer-to-Government) Individuals interact with or make
payments to government entities online.
Table 1. Main types of E-Commerce
Source: Investopedia
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E-commerce technology allows businesses to sell products and services to
customers all over the world, not just in their local area. This means the potential market
size for e-commerce is as large as the global online population. Even small e-commerce
start-ups can now reach a national audience more easily than ever before.
Universal Standards
A unique feature of e-commerce is its use of universal Internet standards, which are
shared globally, unlike traditional commerce technologies that vary by country. These
common standards lower costs for businesses to enter markets and make it easier for
consumers to find products. They also enable a global marketspace where prices and
product information are easily viewed in a coherent, comparative environment. Although
this is not necessarily realistic today for all or even most products, it is a potential that will
be exploited in the future.
Information Richness
Information richness refers to the complexity and content of a message. Traditional
markets offer rich, personal interactions through face-to-face communication, but
historically had limited reach. However, increasing audience size meant sacrificing
message richness. E-commerce technologies now overcome this trade-off by providing
interactive, personalized experiences that rival in-person service. Chatting with an online
sales person, for instance, comes very close to the customer experience in a small retail
shop. This allows businesses to market and sell complex products to a much broader
audience.
Interactivity
With the possible exception of the telephone, E-commerce technology allows two-
way communication between merchant and consumer and among consumers. Customers
can ask questions, leave reviews, or interact with sellers in real time, similarly to a face-to-
face experience.
Information Density
E-commerce technologies vastly increase information density - the total amount
and quality of information available to all market participants. The internet makes it
easier and cheaper to gather, store, and share information, which helps buyers and sellers
make better decisions and reduces marketing and transaction costs.
Personalization and Customization
E-commerce technologies enable high levels of personalization and customization
based on a user’s past behavior, purchases or preferences. This is made possible by
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collecting consumer data in real time and leveraging it through increased information
density. Unlike traditional commerce, e-commerce allows users to influence what they see
and receive, offering a more interactive and individualized experience. As a result, firms
can more accurately target market segments and deliver more relevant content and
products.
Social Technology
Social media tools are integrated into e-commerce, allowing users to share products,
write reviews, and influence others in a worldwide community. Unlike previous mass
media using a one-to-many model, users now build and strengthen social networks. These
technologies allow users to distribute content on a large scale and program their own
consumption, creating a unique, many-to-many model of mass communication.
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In 2024, Vietnam E-Commerce Association (VECOM) estimated the total value of
Vietnam's e-commerce market grew by over 20% compared to 2023, reaching a value of
approximately $25 billion. Within this, the total online retail sales of goods and services
alone contributed a substantial $17.3 billion. In addition, about 57 million Vietnamese
shoppers engaged in online purchases, with 43% belonging to Gen Z, highlighting a young
and tech-savvy demographic. Additionally, nearly 725,000 businesses and individuals are
actively selling on e-commerce platforms, underscoring the sector’s broad participation
and its importance in supporting trade, especially for small and medium-sized enterprises3.
3
Vietnam E-Commerce Association (VECOM). (2024). Vietnam E-Business Index 2024.
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emphasizes Vietnam's prominent standing in e-commerce growth, suggesting many
potential opportunities and challenges associated with this expansion4.
Understanding the significant growth of the market, Vietnam's e-commerce sector
is expected to have immense growth potential and is anticipated to be a prime target for
future investment. This optimistic outlook is significantly bolstered by improved
infrastructure and supporting industries, tech-fueled transformation, rising international
B2C demand, and increasing e-commerce users. These elements collectively underscore
the dynamic trends shaping the market's expansion.
4
Expert Market Research (EMR). Vietnam E-commerce Market Report and Forecast 2025-2034.
12
9.3 billion, accounting for approximately 66.7% of the total market. This represents a 41%
year-on-year growth, underscoring Shopee’s dominance and consistent market
performance. TikTok Shop emerged as a strong competitor, achieving a GMV of USD 3.8
billion, which equates to 26.9% of the market share. Notably, TikTok Shop recorded an
impressive 99% growth rate, indicating its rapidly increasing influence and consumer
adoption5.
5
VnExpress International. (2024). Vietnam’s e-commerce explodes in 2024.
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3. Some possible ways in which growth in E-Commerce may affect
the spatial distribution of economic activities
The rapid expansion of e-commerce is transforming not only how goods are bought
and sold, but also where and how economic activities are organized in space. This
transformation is evident through significant changes in the location, scale, and
organization of warehousing and delivery infrastructure. Based on the analysis, three major
spatial trends can be identified.
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managing traffic and operational constraints in dense urban environments. This trend has
implications for urban land use, increasing competition for industrial real estate in cities
and requiring updated infrastructure planning. It also raises environmental and regulatory
challenges, such as vehicle congestion, zoning conflicts, and the push for sustainable
delivery methods like electric vans and cargo bikes.
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Enforce cybersecurity frameworks
The government must take decisive action by strengthening existing data protection
legislation, establishing requirements for the secure handling of user data, along with
strong punishments for data leaks and clear steps to quickly fix them when they happen.
Furthermore, online services need to regularly get checked for security by trusted experts
to make sure they always follow the country's safety rules. Complementing these
legislative and oversight measures, using AI on shopping sites to spot fraudulent
transactions, phishing attempts, and instances of identity theft instantly is the key to making
online shopping safer for everyone.
This national initiative helps mitigate risks such as cybercrime, online fraud, and
digital exclusion. By creating a more digitally literate population, Vietnam ensures a
digitally skilled workforce that can adapt to and thrive in a digital economy. Increased trust
and confidence among businesses and consumers in using e-commerce platforms and
reduced risks associated with online transactions will ensure the sustainable growth of the
sector.
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CONCLUSION
E-commerce has emerged as a powerful driver of transformation in the global
economy, revolutionizing how goods and services are exchanged through digital platforms.
Beyond its impact on business models and consumer behavior, the growth of e-commerce
is also reshaping the spatial distribution of economic activities. The demand for new types
of infrastructure such as large-scale warehouses in peri-urban areas and last-mile delivery
hubs near urban centers is altering traditional patterns of land use, logistics networks, and
regional economic organization. These changes reflect a broader shift toward a more
digitally connected and spatially restructured economy.
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REFERENCES
Expert Market Research (EMR). Vietnam E-commerce Market Report and Forecast
2025-2034. Retrieved from [Link]
commerce-
market?fbclid=IwZXh0bgNhZW0CMTEAAR4SSI1gs4hpfZipi8c8kt81Ms_dLrLuZfxKR
0zryE_6l3_icJvDxVcWiYwNXg_aem_QM_3qyttneGOV_DVkXV4ig
Laudon, Kenneth C., and Carol Guercio Traver. (2016). E-commerce: Business,
Technology, Society. Pearson.
20