PROFESSIONAL DEVELOPMENT AND

APPLIED ETHICS IN HOSPITALITY

SOFTNET Information Technology Center Inc. INDUSTRY
2nd Floor Bldg., SFB #8 FAB Mariveles, Bataan 2106

NAME: _________________________________________

STRAND: _______________________________________ When you hear the phrase "Hospitality and Tourism
Industry," what comes to your mind?

What are the Classifications of Hospitality Industry?

● Food and Beverages

● Accommodation
LESSON 1 ● Entertainment and Accommodation
● Travel and Tourism
AN OVERVIEW OF TOURISM AND TOURISM
INDUSTRY ● meetings and Events

Lesson Objectives:
Hospitality Industry
1.Discuss the classification of Tourism and Hospitality Industry.
2. Identify the international standard qualification of Tourism and Hospitality is a host's connection with a guest in which the host
Hospitality Industry personnel.
greets the guest with some level of kindness and welcome. This Pag
3. Understand what tourism is: definition, components, and
includes the welcome and amusement of guests, visitors, or e
importance. Standards.
strangers. The hospitality and tourist industry is a huge sector PA
4. Examine the different categories of food service operations. GE
that comprises all economic activities that contribute to or rely
\*
on travel and tourism, either directly or indirectly. Hotels and ME
Resorts are included in this industry category. Restaurants and RG
EF
catering services. Bars and nightclubs.
OR
MA
5 Major Sectors of Hospitality Industry
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 PROFESSIONAL DEVELOPMENT AND
APPLIED ETHICS IN HOSPITALITY
SOFTNET Information Technology Center Inc. INDUSTRY
2nd Floor Bldg., SFB #8 FAB Mariveles, Bataan 2106

Food and beverages - Also known as F&B services, are a one's spare time, which can include a wide range of
professional industry that includes restaurants, bars, hobbies such as golf, sport fishing, and rock climbing.
cafeterias, canteens, food courts, and other food-based
Travel and Tourism - The travel industry, sometimes
hospitality businesses that serve meals to customers for a
known as the tourism industry, is associated with
variety of purposes such as meetings, gatherings,
individuals traveling to other regions, either locally or
recreation, and so on. This category can contain anything
globally, for leisure, social, or business reasons. It is
from a five-star restaurant to various forms of catering
closely related to the hotel, hospitality, and transportation
services, as well as bars and food and beverage service
industries. It offers a diverse range of products and
providers for hotels, resorts, and airlines.
services, including leisure and business travel, lodging,
Lodging - Any service that provides a place for individuals food and beverage services, and more. Hotels, short-term
to sleep or stay overnight is referred to as a hostel. This rentals, cruises, meetings and events, and online travel
comprises a wide range of facilities, including hotels. agencies are some of the primary marketplaces associated
Motels. Resorts. a variety of lodging options (hotels, bed with these businesses.
and breakfasts, resorts, hostels, motels, and so on) that
Meetings and Events - Meetings, incentives,
give refuge or a place to remain overnight Pag
conferences, and exhibitions are all abbreviated as MICE. e
Recreation - Any activity that people engage in for rest, This phrase is used in the hospitality business to describe PA
relaxation, and enjoyment. The purpose of recreation is to a client market segment. This section is also known as GE
\*
revitalize a person's body and mind. Recreation is any "Meetings and Events." This is a lucrative segment of the
ME
business that provides activities for rest, relaxation, and hotel industry. It comprises meetings, expos, gatherings, RG
enjoyment in order to replenish a person's body and mind. and special events. It comprises business and private EF
OR
And be described as the pursuit of leisure activities in gatherings held in a range of settings, such as hotels and
MA
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 PROFESSIONAL DEVELOPMENT AND
APPLIED ETHICS IN HOSPITALITY
SOFTNET Information Technology Center Inc. INDUSTRY
2nd Floor Bldg., SFB #8 FAB Mariveles, Bataan 2106

conference centers, as well as events facilities and party

celebrations.
Hospitality Industry Standards Supported by NQA
Challenges of Hospitality Industry
The most frequent hospitality sector certifications are:
During the coronavirus epidemic, the hotel industry was
ISO 9001: ISO 9001 is the leading quality management
one of the hardest hits. Restaurants, motels, and other
systems standard and is the most widely used of its kind in
hospitality firms were impacted by limited travel,
the world. It outlines a framework and set of principles that
quarantine policies, and public area closures. As the
hospitality companies can use to manage their
number of coronavirus cases declines and more
organization practically. As a result, you can gain effective
establishments reopen, the hospitality industry will need to
employees, processes and services.
show its consumers that health and safety are top
considerations. The consequences of the coronavirus ISO 14001: ISO 14001 is a global environmental
pandemic will continue to be felt in the hospitality management system standard. Its principal management
industry, which means that enterprises will need to system defines requirements for forming, implementing,
address and overcome these changes in order to return to improving and maintaining an environmental management
Pag
pre-pandemic levels more quickly. system and its principles and support techniques. This
e
standard controls environmental aspects to reduce PA
impacts and ensure compliance with regulations. GE
\*
NQA - a global certifying body dedicated to providing quality
ISO 50001: ISO 50001 is an international standard for ME
audit and certification services to the hotel industry. We have RG
energy management. It outlines a framework to achieve
years of hospitality experience and have worked with companies EF
optimal energy efficiency in organizations like hospitality OR
such as Costa Express and Glenmorangie.
facilities. This standard helps companies reduce their MA
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 PROFESSIONAL DEVELOPMENT AND
APPLIED ETHICS IN HOSPITALITY
SOFTNET Information Technology Center Inc. INDUSTRY
2nd Floor Bldg., SFB #8 FAB Mariveles, Bataan 2106

carbon footprint and operating costs. If you are already framework for the development, implementation,
certified to ISO 14001, certification to ISO 50001 will be oversight and innovation of food safety management
easy to obtain. systems. The goal is to create a system that is more
integrated and streamlined beyond legal requirements. It
ISO 45001: ISO 45001 is an occupational health and safety
supplements elements of HACCP and ISO 9001.
standard that protects workers and customers from
accidents and illnesses. Certification to this standard FSSC 22000: FSSC 22000 is a certification scheme that
creates a healthy environment by controlling factors that acts as a standard to audit and certify food safety
could harm individuals' physical and mental well-being. It management systems. It is based on specific prerequisite
is compatible with other health and safety standards, such programs (PRP) from ISO 22000 and additional
as OHSAS 18001. requirements from FSSC. It guarantees product safety
during production and manufacturing of various animal
ISO 27001: ISO 27001 is the international standard for
and vegetable products.
information security management systems. Its framework
keeps sensitive information confidential and secure and ISO 22301: ISO 22301 is a business continuity
aids in legal compliance, and it is compatible with other management standard to help enterprises prevent and
Pag
standards like ISO 9001. Hospitality companies can use respond to incidents that disrupt business. The goal is to e
this standard to protect private information like employee help hospitality companies minimize damages and PA
and customer data. General Data Protection Regulation continue operating as normal. GE
\*
(GDPR) is not covered by this standard.
Benefits of Hospitality Industry ISO Certifications ME
RG
ISO 22000: ISO 22000 is a food safety standard that
Improve property value: Careful financial planning EF
standardizes food safety management requirements OR
results in more revenue available to invest back into your
throughout the supply chain. This guideline provides a MA
property. A facility that is well taken care of is more
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 PROFESSIONAL DEVELOPMENT AND
APPLIED ETHICS IN HOSPITALITY
SOFTNET Information Technology Center Inc. INDUSTRY
2nd Floor Bldg., SFB #8 FAB Mariveles, Bataan 2106

valuable and will make a positive impression on your Tourism compromises the activity of a person traveling to and
customers. staying in places outside their usual environment for not more
than one consecutive year for leisure, business and other
Promote the best practices: Being certified to
purposes. Domestic tourism, inbound tourism, and outward
hospitality industry standards will allow you to use best
tourism are the three primary types of tourism. These can be
practices in your business for management, sustainability,
combined in various ways to produce the following additional
information technology and other areas.
types of tourism: internal tourism, national tourism, and
Increase productivity: Some ISO standards for the international tourism. The tourism industry comprises all
hospitality industry, such as ISO 9001, require you to businesses that directly provide goods or services to facilitate
analyze your business processes to identify vulnerabilities. business, pleasure, and leisure activities away from one's home
Implementing principles will increase your efficiency and environment.
improve your company.
Forms of Tourism Industry
Enhance the customer experience: Hospitality industry
Domestic Tourism - Tourism involving residents of one
ISO certifications will improve the quality of your products
country traveling within their own country includes the
and services. Your customers will have a better experience Pag
actions of a resident visitor within the country of e
with your business, reducing the need for complaint
reference, either as part of a domestic tourism trip or as PA
management and ensuring their loyalty.
part of an outbound tourism excursion. It excludes the GE
\*
Increase revenue: Certifications to ISO standards crossing of international boundaries at entry points.
ME
demonstrate a commitment to improved operations, which RG
Inbound Tourism - signifies visits to a country by people
results in cost savings. EF
who are not native to that country. When you enter OR
Tourism Industry another country, you are engaging in inbound tourism for MA
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 PROFESSIONAL DEVELOPMENT AND
APPLIED ETHICS IN HOSPITALITY
SOFTNET Information Technology Center Inc. INDUSTRY
2nd Floor Bldg., SFB #8 FAB Mariveles, Bataan 2106

that country. Inbound tourism is defined as travel from the

United States to Spain. Inbound tourism is a type of
international tourism as well.

Outbound Tourism - The activities of a resident visitor

outside of their country of residence include residents of a
given country traveling to and staying in places outside
their country of residence and outside their usual
environment for not more than 12 consecutive months for
leisure, business and other purposes.

Pag
e
PA
GE
\*
ME
RG
EF
OR
MA
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 PROFESSIONAL DEVELOPMENT AND
APPLIED ETHICS IN HOSPITALITY
SOFTNET Information Technology Center Inc. INDUSTRY
2nd Floor Bldg., SFB #8 FAB Mariveles, Bataan 2106

b. Tourism Industry

c. NQA
NAME: _________________________________________
5. Is a certification scheme used to audit and certify food
STRAND: _______________________________________ safety management systems?
a. ISO 45001
Activity: Read and answer the questions carefully. Circle b. ISO 22301
the correct questions. c. FSSC 2200
6. Residents of a given country traveling to and staying in
1. It is the connection between a host and a guest in which areas outside their country of residence and outside their
the host meets the guest with some level of warmth and typical surroundings for leisure, business, and other
welcome. This comprises greeting and entertaining guests, purposes are considered resident visitors outside of their
visitors, or strangers. country of residence.
a. Tourism Industry a. Inbound Tourism
b. Hospitality Industry b. Outbound Tourism
c. Challenges of Hospitality Industry c. Domestic Tourism
2. Represents visitors to a country who are not native to that 7. Tourism involving citizens of one country traveling within
country. You are involved in inbound tourism for that their own country involves the acts of a resident tourist
country when you enter another country within the country of reference, either as part of a
a. Inbound Tourism domestic tourism trip or as part of an outbound tourism
b. Outbound Tourism excursion. It does not permit the crossing of international
c. Domestic Tourism borders at entrance points. Pag
3. Is a business continuity management standard designed to a. Inbound Tourism e
assist organizations in preventing and responding to b. Outbound Tourism
incidents that impair operations? The purpose is to assist c. Domestic Tourism
PA
hospitality businesses in minimizing damage and 8. A hostel that gives any service that provides a space for GE
continuing to operate normally. people to sleep or stay overnight. This includes a variety of \*
a. ISO 45001 facilities, including hotels. Motels. Resorts. a range of ME
b. ISO 22301 housing alternatives (hotels, bed & breakfasts, resorts, RG
c. ISO 9001 hostels, motels, etc.) that provide shelter or a place to stay EF
4. A global certifying body dedicated to offering hotel sector overnight
OR
quality audit and certification services a. Recreation
a. ISO 22301 b. Lodging MA
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 PROFESSIONAL DEVELOPMENT AND
APPLIED ETHICS IN HOSPITALITY
SOFTNET Information Technology Center Inc. INDUSTRY
2nd Floor Bldg., SFB #8 FAB Mariveles, Bataan 2106

c. Travel and Tourism

9. Restaurants, bars, cafeterias, canteens, food courts, and
other food-based hospitality enterprises that supply meals
to customers for a variety of purposes such as meetings,
gatherings, recreation, and so on are part of the
professional industry.
a. Food and Beverages
b. Lodging
c. Travel and Tourism
10. Compromises the activity of a person traveling to
and staying in places outside their usual environment for
not more than one consecutive year for leisure, business
and other purposes. Domestic tourism, inbound tourism,
and outward tourism not more than 12 consecutive
months for leisure, business and other purposes.

a. Hospitality Industry
b. Tourism Industry Answer Keys
c. Travel and Tourism
1. Hospitality Industry
2. Inbound Tourism
3. ISO 22301
4. NQA Pag
5. FSSA 2200 e
6. Outbound Tourism PA
7. Domestic Tourism GE
8. Lodging \*
9. Food and Beverages
10. Tourism Industry ME
RG
EF
OR
MA
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 PROFESSIONAL DEVELOPMENT AND
APPLIED ETHICS IN HOSPITALITY
SOFTNET Information Technology Center Inc. INDUSTRY
2nd Floor Bldg., SFB #8 FAB Mariveles, Bataan 2106

Pag
e
PA
GE
\*
ME
RG
EF
OR
MA
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