Communication Skill

A. Multiple choice questions

Read the questions carefully and circle the letter(s) (a), (b), (c) or (d) that best answer(s) the
question. (Note: There can be more than one correct choice)
Q1. Which of the following is NOT an element of communication within the communication process
cycle?
(a) Channel (b) Receiver (c) Sender (d) Time
Ans. (d) Time
Q2. You need to apply leave at work? Which method of communication will you use?
1. e-mail
2. Poster
3. Newsletter
4. Blog
Ans. 1. e-mail
Q3. By which action can senders can not send their messages?
(a) Gestures (b) Speaking (c) Reading (d) Writing
Ans. (c) Reading
Q4. Which of the following is an example of oral communication?
(a) Newspapers (b) Letters (c) Phone call (d) e-mail
Ans. (c) Phone call
Q5. What are the types of words we should use for verbal communication?
(a) Acronyms (b) Simple (c) Technical (d) Jargons
Ans. (b) Simple
Q6. Why do we use e-mails?
(a) To communicate with many people at the same time.
(b) To share documents and files. (c) To talk to each other in real-time.
(d) To keep a record of communication.
Ans. (b) To share documents and files.
Q7. Which of these is a positive (good) facial expression?
(a) Frowning while concentrating (b) Maintaining eye contact
(c) Smiling continuously (d) Rolling up your eyes
Ans. (b) Maintaining eye contact
Q8. What does an upright (straight) body posture convey or show?
(a) Pride (b) Professionalism (c) Confidence (d) Humility
Ans. (c) Confidence
Q9. Which of these is NOT an appropriate non-verbal communication at work?
(a) Keeping hands in pockets while talking
(b) Talking at moderate speed
(c) Sitting straight
(d) Tilting head a bit to listen
Ans. (a) Keeping hands in pockets while talking
Q10. Which of the following statement is true about communication?
(a) 50% of our communication is non-verbal
(b) 20% communication is done using body movements, face, arms, etc.
(c) 5% communication is done using voice, tone, pauses, etc.
(d) 7% communication is done using words.
Ans. (d) 7% communication is done using words.
Q11. Which of these are examples of positive feedback?
(a) Excellent, your work has improved. (b) I noticed your dedication towards the project.
(c) You are always doing it the wrong way. (d) All of the above
Ans. (a) Excellent, your work has improved.

Q12. Which of these are examples of negative feedback?

(a) I hate to tell you this but your drawing skills are poor.
(b) You can surely improve your drawing. (c) This is a good drawing but you can do better.
(d) None of the above
Ans. (a) I hate to tell you this but your drawing skills are poor.
Q13. Which of the following are effective components of a good feedback?
(a) Detailed and time consuming (b) Direct and honest
(c) Specific (d) Opinion-based
Ans. (c) Specific
Q14. Which of these is NOT a common communication barrier?
(a) Linguistic barrier (b) Interpersonal barrier
(c) Financial barrier (d) Organisational barrier
Ans. (c) Financial barrier
Q15. Which of these are ways to overcome communication barriers?
(a) Respecting each other’s differences (b) Using a translator
(c) Not communicating at all (d) Using your own language for comfort
Ans. (b) Using a translator
Q16. In which of the following, the underlined word is an adjective?
(a) Radha has a red dress.
(b) I can speak French.
(c) The Girl on the Train is a best-seller.
(d) Abdul can swim fast.
Ans. (d) Abdul can swim fast.
Q17. Which of these sentences is capitalised correctly?
(a) Ravi and i are going to the movies. (b) Salim is visiting India in july.
(c) The Tiger is a strong animal. (d) She is arriving on Monday.
Ans. (d) She is arriving on Monday.
Q18. Which of these sentences are punctuated correctly?
(a) When is the party. (b) I had bread omelette and a Banana for breakfast,
(c) I am so excited about my first foreign trip!
(d) This is Abdul’s notebook.
Ans. (d) This is Abdul’s notebook.
Q19. In which of these sentences can you find an adverb?
(a) Divya drinks milk every day. (b) Sanjay gifted me a new pen.
(c) I opened the door lock. (d) Sita is 5-feet tall.
Ans.(a) Divya drinks milk every day.
Q20. Which of these sentences is in active voice?
(a) A movie is being watched by them. (b) The car was repaired by Raju.
(c) He is reading a book. (d) The thief was being chased by a policeman.
Ans. (c) He is reading a book.
B. Subjective question
Q1. List the different types of verbal communication. Include examples for each verbal
communication type.
Ans. Different types of verbal communication are :
Type of Verbal Explanation and Examples
Communication
Interpersonal This form of communication takes place between two
Communication individuals and is thus a one-on-one conversation.
Examples:
A manager discussing the performance with an employee.
Two friends discussing homework.
Written Communication This form of communication involves writing words. It can be
letters, circulars, reports, manuals, SMS, social media chats, etc.
Examples
A manager writing an appreciation e-mail to an employee.
Writing a letter to grandmother enquiring about health.
Small Group This type of communication takes place when there are more
Communication than two people involved.
Examples
Press conferences
Board meetings
Team meetings
Public Communication This type of communication takes place when one individual
addresses a large gathering.
Examples
Election campaigns
Public speeches by dignitaries

Q2. Draw any five common signs used for Visual Communication. Explain what each conveys and
where did you see it?

Ans. Visual Communication is exchanging information through images. Common signs used for
Visual Communication are:
Q3. What do you mean by feedback?

Ans. Feedback is the final component and one of the most important factors in the process of
communication. It is defined as the response given by the receiver to the sender.
Q4. Write down the common communication barriers you may come across when you move to a new
city or country.

Ans. Common Communication Barriers that we may come across when we move to a new city
or country are :
Linguistic Barriers : The inability to communicate using a language is known as language
barrier to communication. Language barriers are the most common communication barriers.
Cultural Barriers : Cultural barriers is when people of different cultures are unable to
understand each other’s customs, resulting in inconveniences and difficulties.
Q5. Identify the conjunctions and prepositions from the list below and write these in the correct box.

Over, Because, Under, And, Since, In, At, Although, Or, Up,
On, Beside

Ans.

Conjunction Preposition

Because, And, Or, Since, Although,

Over, Under, In, At, Up, On
Beside
Communication Skills Class 10
Q6. Write two sentences of each type of sentence—statement, question, exclamatory and order.

Hide Answer
Ans. Statement
1. I am going to School.
2. I study in Class 10
Question:
1. What is your name?
2. Where are you going?
Exclamatory:
1. Oh, my goodness, we won!
2. I can’t wait for the party!
Order :
1. Please lower your voice.
2. Meet me at the office at 10am