LEGAL CENTER

Terms and Conditions

Effective August 1, 2025

Prior Version

Thanks for choosing T-Mobile! We are pleased that you selected us as your wireless provider.
Please use this page as a reference for questions about your T-Mobile services. These Terms &
Conditions, as updated from time to time (“T&Cs”), contain important information about your
relationship with us, including requiring individual mandatory binding arbitration of disputes,
instead of class actions or jury trials.

Accepting these T&Cs means you also acknowledge receiving our Privacy Notice, updated from
time to time. Our Privacy Notice describes the personal data we collect, how we use and share
data, and your data choices. Our Privacy Dashboard provides tools to manage your privacy
choices and learn more about what data we collect about you. If you have a business relationship
with us, our B2B Privacy Notice, as updated from time to time, reflects our privacy practices.
Our Privacy Notices and Privacy Dashboard are available at www.T-Mobile.com/privacy.

GENERAL INFORMATION
WHAT ARE THE TERMS THAT APPLY TO ME?

Your “Agreement” with us includes the following:

 These T&Cs;
 Additional terms and conditions found in your Rate Plan, Data Plan, and/or Products;
 Your acknowledgment of receiving our Privacy Notice, as described above;
 Other agreements, including any service agreements, equipment installment plans, or
financing agreements;
 Our Open Internet Policy, as amended from time to time, further described in the “Using
our Network” section; and
 Our other policies, as amended from time to time, linked in these T&Cs, available on
www.T-Mobile.com, our account management websites and apps (“T-Mobile Apps”),
and/or as otherwise provided to you.

Any section marked “*”, and any other provision which by their nature would be expected to
survive, continue after termination of our Agreement with you.
These T&Cs replace and control over any previous versions. The dispute resolution provision in
these T&Cs, including the Class and Mass Action Waiver, and Jury Trial Waiver, controls over
the dispute resolution provisions in any other contract or agreement if there is a conflict.

WHO ARE THESE T&CS WITH?

These T&Cs are between you, on behalf of yourself, your Authorized Users, any person on your
account, and any person you allow to use the Services, Products, or your Device (“you”), and T-
Mobile USA, Inc., and our controlled subsidiaries, assignees, and agents (“us”, “we”, “our” or
“T-Mobile”).

HOW DO I ACCEPT THESE T&CS?

By accepting these T&Cs, you agree to be bound to these terms. You accept these T&Cs by
doing any of the following things:

 Giving us a written or electronic signature or confirmation, or telling us orally that you

accept;
 Activating, using, or paying for a Service, Product, or Device; or
 Opening a Device box.

If you don’t want to accept these T&Cs, don’t do any of these things.

When you accept, you're telling us that you are of legal age (you are either legally emancipated
or have reached the age of majority in your jurisdiction) and that you are able to enter a contract.
If you accept on behalf of an organization, you're telling us that you are authorized to bind that
organization, and references to "you" in these T&Cs may mean the organization.

WHAT IS INCLUDED IN THESE T&CS?

In these T&Cs, you'll find important information about:

 Our services provided to you (“Services”);

 Any equipment for which we provide Services or which we provide to you to be used
with our Services, like a phone, handset, tablet, or accessory (each, a “Device”);
 Any feature, product, or solution, including any international add-ons or connective
devices, that we provide to you (each, a “Product”);
 Any charges, taxes, fees, and other amounts we charge you or that were accepted or
processed through your Device (“Charges”);
 Network management practices;
 Limitations of liability;
 Resolution of disputes by individual arbitration and class action; and
 Jury trial waivers.

CAN T-MOBILE CHANGE, LIMIT, SUSPEND OR TERMINATE MY

SERVICES OR THE AGREEMENT?
Yes. Except as described below, we may change, limit, suspend, or terminate your Services or
the Agreement at any time, including if you engage in any of the prohibited uses described in the
Agreement, no longer reside in a T-Mobile-owned network coverage area, or engage in
harassing, threatening, abusive, or offensive behavior. If your Services, Product, or account is
limited, suspended, or terminated, and then reinstated, you may be charged a reconnection fee.
Your account may still incur Charges during Services suspension, and you are responsible for
any incurred Charges. Under certain limited circumstances, we may also block your Device from
working on our network.

If a change to the terms of your Services, Product, or Rate Plan will have a material adverse
effect on you, we will provide at least 14 days’ notice of the change. Your continued use or
payment for your Services or Product after the effective date of the change means you have
accepted the changes. We may prohibit certain types of calls, messages, or sessions (e.g.
conference and chat lines, broadcast, international, 900 or 976 calls, etc.), in our sole discretion,
without further notice.

If your account is eligible for a price-related promotion, we will not increase your monthly
recurring Service charge except in accordance with the terms of that promotion, for as long as
you continuously remain a customer in good standing on your qualifying Rate Plan.

*AM I CONSENTING TO BE CONTACTED?

Yes. We may contact you on any telephone number provided to us by you for any purpose,
including marketing, and in any manner permitted by law. You expressly consent to be contacted
by T-Mobile for any purpose, including billing and collection, at any mailing address, T-Mobile
Apps, telephone number, email address, or any other electronic address where you may be
reached. You agree that T-Mobile may contact you in any manner, including pre-recorded
artificial voice or an automatic telephone dialing system. You represent that all users on your
account have consented to be contacted by us as described in this section. You agree that all
consents provided in this section will survive cancellation of your Services and account.

HOW DO WE NOTIFY EACH OTHER?

You can contact us at www.T-Mobile.com, by calling 1-800-937-8997 or 611 from your Device,
or by writing to: T-Mobile Customer Relations, P.O. Box 37380, Albuquerque, NM 87176-7380.
Puerto Rico customers should contact us at www.T-Mobilepr.com, by calling 1-888-863-8768
or 611 from your Device, or by writing to: T-Mobile Customer Relations, B7 Tabonuco Street,
Suite 700, Guaynabo, Puerto Rico 00968-3349, Attn.: Customer Care Manager. We may deliver
notices to you by mail, bill messages, phone, T-Mobile Apps (including in-app or digital banners
and pop-ups), email, push notifications, chat, or other electronic means using your account
information in our records. You agree to notify us promptly if you can no longer be reached at a
provided contact number or billing address. Electronic notices are considered delivered when
sent, posted, or when available on your bill for viewing. Mail notices are considered delivered 3
days after mailing. For multi-line accounts, we may assign a “Primary Telephone Number” to
your account for the purpose of receiving notices, as well as a “Primary Account Holder” for
online account management. If you would like to change it, contact us. Your failure to provide
accurate, up-to-date contact information does not excuse you from the obligation to comply with
or be subject to any notices we send.

To begin arbitration or any other legal proceeding, you must serve our registered agent,
Corporation Service Company, which can be contacted at 1-866-403-5272. For Puerto Rico
customers, our registered agent is Corporation Service Company Puerto Rico, Inc. c/o RVM
Professional Services, LLC A4 Reparto Mendoza, Humacao, P.R. 00791and 1-877-603-3095..

ACCOUNT AND PAYMENT INFORMATION

WHAT IS A RATE PLAN?

Your “Rate Plan” includes your Service allotments (for example, minutes, messages, or data),
Charges, and other terms (including international usage, as applicable). We may introduce new
technologies, features, or services that may be included or that you can add for an additional
charge. If any term in your Rate Plan conflicts with these T&Cs, the term in your Rate Plan
governs.

HOW DO I GIVE OTHER PEOPLE ACCESS TO MY ACCOUNT?

An Authorized User is someone you designate who can access and manage your account. An
Authorized User can:

 Make changes to your account;

 Add or remove Services or Products on your account;
 Receive notices and disclosures on your behalf;
 Purchase Devices for use with our Services, including under an installment plan; and
 Incur Charges on your account.

The easiest way to designate an Authorized User is through your T-Mobile Apps. You may only
designate one Authorized User as the Primary Account Holder, who will have the ability to
manage your account online. You should not share your account validation information, which
includes your PIN/passcode, except with Authorized Users. An Authorized User will need to
verify identity before we provide access to account information. When calling us, this requires
presentation of the account PIN/passcode. This information is sensitive so take steps to protect it.
We will treat presentation of the proper account validation information as authorized access to an
account.

*HOW WILL I BE BILLED AND HOW DO I PAY FOR USE OF THE

SERVICES?

You agree to pay all Charges we assess and bill you, or Charges that were accepted or processed
through Devices and/or Products on your account, including while your Service is suspended.
You agree to provide us with accurate and complete billing and tax-related information, and to
report a change within 30 days of that change. You will receive an electronic paperless bill
unless you request a paper bill. For no additional cost, you may update your billing preferences
on T-Mobile Apps.

One-time or recurring Charges for Third-Party Services and Products that you purchase may be
included on your T-Mobile bill. The amount and frequency of the Charges will be disclosed at
the time of purchase, and will become part of the total amount due for that or future billing
cycle(s). For no additional cost, you can block third party charges from being included on your
T-Mobile bill on T-Mobile Apps, or by contacting Customer Care.

You may make payments on your T-Mobile Apps, by contacting Customer Care, or by visiting a
T-Mobile store. Additional Charges or fees may apply depending on where you pay and/or your
payment method. We may restrict your payment methods to cashier’s check, money order, or
other similar secure forms of payment at any time for good reason.

AutoPay. Autopay is a free service that automatically makes payments from your designated
payment account to pay your bill. Unless required by law, we will not give you additional notice
or obtain additional consent from you before charging Charges to the designated payment
account for Autopay. You must promptly notify us of any change in the payment method you
want to use for payment. Learn more about Autopay, fees, and Charges at www.T-Mobile.com.

Out-of-Plan Charges. You may have additional fees or Charges for calls to certain numbers
(e.g. conference and chat lines, radio broadcast, calling card, international, 900 and 976 calls,
etc.).

Data and Voice Airtime Usage. Data service may be included in your Rate Plan or Products, or
you may be charged for data usage on a pay-per-use basis (“Data Plan”). Your Rate Plan and/or
Data Plan will contain more information about how we calculate data usage. You can check your
current data usage on T-Mobile Apps, or by using a short code from your device, as described on
www.T-Mobile.com. If you do not have a Data Plan, your Device may not be able to access data
services.

For voice calls, airtime usage is measured from the time the network begins to process a call
(before the phone rings or call is answered) through call termination (after you hang up). We
round up any fraction of a minute to the next full minute. Depending on your Rate Plan, data
usage may be rounded at the end of each data session, at the end of your billing cycle, and/or
when you switch data plans. You may be charged for more than one call/message when you use
certain features resulting in multiple inbound or outbound calls/messages (such as call
forwarding, call waiting, voicemail, conference calling, and multi-party messaging). You will be
charged for text, instant or picture messages, and email whether read or unread, sent or received,
solicited or unsolicited.

Although we use filters to block spam calls and messages, we do not guarantee that you will not
receive spam or other unsolicited messages. Additional blocking options are available at www.T-
Mobile.com. Most usage and Charges incurred during a billing cycle will be included in your bill
for that cycle. Some usage and Charges may be delayed to a later billing cycle, which may cause
you to exceed Rate Plan allotments in a later billing cycle. Unused Rate Plan allotments expire at
the end of your billing cycle. You may be billed additional Charges for certain Products and
Services. Charges for Wi-Fi usage may vary; see your Rate Plan for more details.

Governmental Taxes and Fees. You agree to pay all taxes and fees imposed by governmental
entities. Taxes and fees may change from time to time without notice. To determine taxes and
fees, we use the street address you identified as your Place of Primary Use (“PPU”). If the tax
laws require use of a different address, then we utilize the best information available to us to
determine the correct address. If you did not identify the correct PPU, or if you provided an
address, such as a PO Box, that is not a recognized street address, does not allow us to identify
the applicable taxing jurisdiction(s), or does not reflect the service area associated with your
telephone number, you may be assigned a default location for tax purposes. You may change
your PPU. However, the PPU for Puerto Rico customers must be in Puerto Rico. Except as may
be otherwise required by law, if you dispute your PPU or the location we assigned you, and the
resulting taxes or fees applied on your bill, you must request a refund of the disputed tax or fee
within 60 days of the date of your bill containing such tax or fee. Any potential refund of
disputed taxes or fees due to location will be offset by taxes and fees that are due at your
corrected location.

Surcharges. You agree to pay all surcharges applicable to your Rate Plan. Surcharges are not
mandated or imposed on you by law, they are T-Mobile Charges that are determined, collected,
and retained by us. The components and component amounts of the Surcharges are subject to
change without notice. Surcharges include charges, costs, fees, and certain taxes that we incur to
provide Services (and are not government taxes or fees imposed directly on our customers).
Examples include general and administrative fees (such as certain costs we have already incurred
or will incur to provide Service), as well as governmental-related assessments (such as Federal or
State Universal Service fees, regulatory or public safety charges, environmental fees, and gross
receipts taxes). Surcharges billed to you will vary depending on the type of Service, the Rate
Plan, and PPU that you have. Surcharges may change from time to time without notice
regardless of any price-related promotion (and subject to our 14-day notice policy if changes to
your Service or Rate Plan will have a material adverse effect on you). Surcharges will apply
whether or not you benefit from the programs, activities, or services included in the Surcharge.
When Surcharges are assessed in connection with your Service, you can find the Surcharges
detailed in the “T-Mobile Fees and Charges” section of your bill.

Other Fees. We may charge activation, connection, prepayment, reactivation, program, or other
fees to establish, connect, change, or maintain Services. Certain transactions may also be subject
to a charge (for example, convenience payment, changing phone numbers, handset upgrades,
etc.). We will notify you if any of these fees apply to your requested transaction.

WHAT IF I DON’T PAY ON TIME?

You are responsible for all Charges incurred through the end of, or resulting from, your Service
term, including for periods where your Service is suspended for non-payment. Charges may not
be prorated while your Service is suspended. If we accept late or partial payments, you must still
pay us the full amount you owe, including late fees. If your account is unpaid or otherwise not in
good standing, your Services may be reduced, suspended, or terminated.
We may charge a late fee of up to the highest amount allowed by law if you do not pay by your
due date. If your payment is returned to us as not payable, we will charge a returned payment fee
at the highest amount allowed by law. We will not honor limiting notations you make on or with
your checks.

You and we each agree that if you fail to timely pay amounts due, we may assign your account
for collection, and the collection agency may pursue, in small claims court, claims limited
strictly to the collection of the past due amounts and any interest or costs of collection permitted
by law or the Agreement. If we refer your account to a third party for collection, you will be
assessed and owe that collection fee at the time of the referral to the third party.

Late payment, non-payment and/or collection fees are intended to be a reasonable advance
estimate of our actual costs resulting from late payments and non-payments by our customers;
these costs are not readily ascertainable and are difficult to predict or calculate at the time that
these fees are set. Returned payment fees and collection fees are calculated as a percentage of the
amount due to the extent permitted, or not otherwise prohibited, by applicable law.

*WHAT HAPPENS IF I CANCEL MY SERVICES?

As the Un-Carrier, we did away with annual service contracts. You are free to go, although we’d
be sad to see you leave. Your Services and subscriptions continue until you cancel them, which
you may need to do by contacting us. You are responsible for all Charges incurred through the
end of, or resulting from, your Service term, including Charges covering periods where your
Service is suspended. In most instances, this is the close of your then-current billing cycle. Your
Service will be deactivated immediately once you port your number to another carrier, though
you will still be charged for a full billing cycle. If you cancel a Service, it may affect your other
agreements, Services, or subscriptions with us, and accelerate your payments under equipment
installment plans or lease agreements.

*DOES T-MOBILE CHECK MY CREDIT?

Yes, for many of our products and services. We may get information about your credit history
from credit-reporting agencies and from other third parties, which may affect your credit rating,
in connection with your application for a Product or Service, and to review or collect on your
account. We may report information about your account to credit bureaus. Late payments,
missed payments, or other defaults on your account may be reflected in your credit report.

AM I REQUIRED TO MAKE A DEPOSIT?

We may require you to make a deposit or prepayment for Services. We may apply deposits,
payments, or prepayments on any order to any amounts you owe us on any account. This deposit
is refundable and will be applied as a credit to your account along with interest as may be
required by law.

WHAT ARE ADDITIONAL TERMS FOR PREPAID CUSTOMERS?

These T&Cs apply to T-Mobile prepaid customers. You can use our prepaid Service with a pay-
as-you-go account or by having an active prepaid plan. If you have a sufficient prepaid balance
or an active plan, you can access the Service only during the designated period. Prepaid Service
automatically activates 90 days after purchase unless you activate earlier. Your Service is
suspended when your account balance reaches zero or your prepaid plan expires. Monthly plan
features are available for one calendar month. We will notify you of any changes to your service
cycle or other account dates. Your monthly plan renews automatically if your account balance is
sufficient to cover the next cycle before it starts. Otherwise, your Service is suspended unless
you switch to a pay-as-you-go plan. If you do not reinstate prepaid Service within the required
period, your phone number will be reallocated. See your Rate Plan for Charges and the time
period that Services are available after activation of your account balance. Prepaid Service is
non-refundable (even if returned during the cancellation period), and no compensation will be
given for unused airtime and/or data balances, lost or stolen prepaid cards, or coupons. You will
not have access to detailed usage records or receive monthly bills. Our prepaid Service coverage
map may be found at prepaid.T-Mobile.com and differs from our postpaid Service coverage.

*HOW CAN I DISPUTE MY CHARGES?

If you have any questions about your bill or want to dispute any Charges, please contact us by
visiting www.T-Mobile.com, calling 800-937-8997 or 611 from your Device, or writing to T-
Mobile Customer Relations, P.O. Box 37380, Albuquerque, NM 87176-7380. If this does not
resolve your issue, please notify us in writing. Unless otherwise provided by law, you must
notify us in writing of any dispute regarding your bill or Charges to your account within 60 days
after the date you first receive the disputed bill or Charge. If you don’t, you may not pursue a
claim in arbitration or in court. If you accept a credit, refund, or other compensation or benefit to
resolve a bill dispute or Charge, you agree that the issue is fully and finally resolved, and T-
Mobile shall be released from all liability regarding the dispute. Unless otherwise provided by
law, you must remit payment on any disputed Charges until the dispute is resolved.

Puerto Rico customers. You may contact us at www.T-Mobile.com, by calling 1-800-937-8997

or 611 from your Device, or by writing to us at: T-Mobile Customer Relations, B7 Tabonuco
Street, Suite 700, Guaynabo, Puerto Rico 00968-3349, Attn.: Customer Care Manager. Unless
required by law or these T&Cs, you must notify us of billing disputes no later than 20 days from
the date the bill was sent to you. If you don’t, you may not pursue a claim in arbitration or with
the Puerto Rico Telecommunications Bureau. We will provide you with a determination
regarding the billing dispute within 20 days after we receive it. You will then have 20 days from
the date the notice is mailed to request a reconsideration. You have 30 days to appeal our
determination by filing a petition to the Puerto Rico Telecommunications Bureau. The Puerto
Rico Telecommunications Bureau will review our determination only on appeal. Your petition
for review shall be made by filing a document containing the following information: (a) your
name and address; (b) our company name; (c) the pertinent facts; (d) any applicable legal
provisions that you are aware of; and (e) the remedy you are requesting. The document may be
handwritten or typewritten and must be signed by you. You must send us a copy of your
document to the following address: B-7 Calle Tabonuco Suite 7000, Guaynabo, Puerto Rico
00969, Attn: Customer Care Manager. You must send your petition for review to the Puerto Rico
Telecommunications Regulatory Board at the following address: 500 Ave. Roberto H. Todd
(Pda. 18 – Santurce), San Juan, Puerto Rico 00907-3941. You are advised of the provisions
regarding suspension of Service that appear in Law 33 of July 7, 1985, Law 213 of September
12, 1996 and Regulations 8065 promulgated on August 31, 2011 by the Puerto Rico
Telecommunications Bureau regarding the procedures for customer’s dispute resolution and
suspension of Services.

DISPUTE RESOLUTION
*HOW DO I RESOLVE DISPUTES WITH T-MOBILE?

By accepting these T&Cs, you are agreeing to resolve any dispute with us through individual
binding arbitration or small claims dispute procedures (unless you opt out), and to waive your
rights to a jury trial and to participate in any class action suit. See the “How can I dispute my
charges?” section for details on the billing dispute process.

Individualized Dispute Resolution and Arbitration. YOU AND WE EACH AGREE THAT,
EXCEPT AS PROVIDED BELOW, ALL CLAIMS AND DISPUTES BETWEEN YOU
AND T-MOBILE WILL BE RESOLVED BY INDIVIDUAL BINDING ARBITRATION
OR IN SMALL CLAIMS COURT. THIS INCLUDES, BUT IS NOT LIMITED TO,
CLAIMS AND DISPUTES IN ANY WAY RELATED TO OR CONCERNING THE
AGREEMENT, OUR PRIVACY NOTICE, PRIVACY OR DATA SECURITY
PRACTICES, OUR SERVICES, DEVICES, OR PRODUCTS, AND BILLS OR
CHARGES. THERE IS NO JUDGE OR JURY IN ARBITRATION, AND COURT
REVIEW OF AN ARBITRATION AWARD IS LIMITED. THE ARBITRATOR MUST
FOLLOW THIS AGREEMENT AND RELEVANT SUBSTANTIVE LAW, MUST
ENFORCE APPLICABLE STATUTES OF LIMITATION, DEFENSES, AND
PRIVILEGES, AND CAN AWARD, ON AN INDIVIDUAL BASIS, THE SAME
DAMAGES AND RELIEF AS A COURT (INCLUDING ATTORNEYS’ FEES).

This includes any claims against other parties relating to Services, Products, or Devices provided
or billed to you (such as our suppliers, dealers, authorized retailers, or third party vendors)
whenever you also assert claims against us in the same proceeding. You and we each also agree
that the Agreement affects interstate commerce so that the Federal Arbitration Act and federal
arbitration law, not state law, apply and govern the enforceability of this dispute resolution
provision (despite the general choice of law provision set forth below).

For Puerto Rico customers, references to "small claims court" should be understood to mean
the Puerto Rico Telecommunications Bureau for matters within the jurisdiction of said agency.

Notwithstanding the above, YOU MAY CHOOSE TO PURSUE YOUR CLAIM IN COURT
INSTEAD OF BY ARBITRATION IF YOU OPT OUT OF THESE ARBITRATION
PROCEDURES WITHIN 30 DAYS FROM THE EARLIER OF (1) THE DATE YOU
PURCHASED A PRODUCT OR DEVICE FROM US OR (2) THE DATE YOU
ACTIVATED A NEW LINE OF SERVICE (together, the “Opt Out Deadline”). You must
opt out by the Opt Out Deadline for each line of Service. You may opt out of these arbitration
procedures by calling 1-866-323-4405 or online at www.T-Mobiledisputeresolution.com. Any
opt-out received after the Opt Out Deadline will not be valid and you will be required to
pursue all claims in arbitration or small claims court.

For all disputes or claims you have, you must first give us an opportunity to resolve your claim
by sending a written description of your claim ("Notice of Dispute") to the address provided in
the “How Do We Notify Each Other” section. The Notice of Dispute must contain enough
information for us to identify your account and attempt to resolve your claim, including (a) the
name of the T-Mobile account holder; (b) billing account number; (c) the mobile telephone
number at issue; (d) a written description of the problem, relevant documents and supporting
information; and (e) a good faith calculation of the damages you claim to have suffered and a
statement of the specific relief you are seeking. You may be represented by an attorney or other
person in that process. However, if you choose to do so, you must also submit a signed written
authorization with your Notice of Dispute that allows us to discuss your account with your
attorney or other representative. Similarly, if we have any dispute with you, we will send a
Notice of Dispute to your billing address. You and we each agree to negotiate any claim(s)
between us in good faith. You and we each agree that neither of us may commence any
arbitration or court proceeding unless you and we are unable to resolve the claim(s) within 60
days after receipt of the Notice of Dispute, provided the party who sent the Notice of Dispute has
made a good faith effort to resolve the claim during that time.

If we are unable to resolve any claims within 60 days despite those good faith efforts, then
either you or we may start arbitration or small claims court proceedings. To begin
arbitration, you must send a letter requesting arbitration and describing your claim to our
registered agent (see the “How Do We Notify Each Other” section) and to the American
Arbitration Association (“AAA”). The arbitration of all disputes will be administered by the
AAA under its Consumer Arbitration Rules in effect at the time the arbitration is commenced,
except to the extent any of those rules conflict with these T&Cs, in which case these T&Cs will
govern. The AAA rules are available at www.adr.org.

If the claims asserted in any request or demand for arbitration could have been brought in small
claims court, then either you or we may elect to have the claims heard in small claims court,
rather than in arbitration, at any time before the arbitrator is appointed, by notifying the other
party of that election in writing. Any dispute about whether a claim qualifies for small claims
court will be resolved by that court, not by an arbitrator. In the event of any such dispute, the
arbitration proceeding will remain closed unless and until the small claims court issues a decision
that the claim should proceed in arbitration.

The arbitration of all disputes will be conducted by a single arbitrator, selected using the
following procedure: (a) the AAA will send the parties a list of five candidates; (b) if the parties
cannot agree on an arbitrator from that list, each party shall return its list to the AAA within 10
days, striking up to two candidates, and ranking the remaining candidates in order of preference;
(c) the AAA shall appoint as arbitrator the candidate with the highest aggregate ranking; and (d)
if for any reason the appointment cannot be made according to this procedure, the AAA may
exercise its discretion in appointing the arbitrator. All arbitrators appointed pursuant to this
process are subject to the disclosure and disqualification procedures set forth in the AAA rules
and any applicable state laws or rules.
Payment of all filing, administration, and arbitrator fees will be governed by the AAA rules. If
you initiate an arbitration, you are required to pay AAA’s initial filing fee, but we will reimburse
you for the difference between that fee and the fee for filing a complaint in a federal or state
court in your county (or parish) of residence, if any, when the arbitration ends. However, if the
arbitrator finds that either the substance of your claim or the relief sought was frivolous, or that
your claim was brought for an improper purpose (as measured by the standards in Federal Rule
of Civil Procedure 11(b)), then we will not reimburse your initial filing fee and may seek an
award of our legal fees or costs against you and/or your counsel. These T&Cs authorizes the
arbitrator to award fees or other sanctions against your counsel. Any facts, evidence, documents,
or testimony introduced or produced in an arbitration proceeding may be used only in that
proceeding and may not be disclosed, introduced, or used in another arbitration proceeding even
if it involves the same or similar claims. We each also agree that the arbitrator will not be bound
by rulings in any prior arbitrations not involving the same parties, even if they involved the same
or similar claims.

The arbitrator may award on an individual basis any relief that would be available in a court,
including injunctive or declaratory relief and attorneys’ fees. If you seek injunctive or
declaratory relief, you agree that the arbitrator may award injunctive or declaratory relief in favor
of you alone, and only to the extent necessary to resolve your individual claim.

The arbitrator will have the power to rule on their own jurisdiction, including any issues
concerning the existence, validity, or scope of either the Agreement or the arbitration clause, and
whether any claim is subject to arbitration. Notwithstanding the foregoing, (1) any dispute about
whether a claim qualifies for small claims court will be resolved by that court, not by an
arbitrator; and (2) a court will have the authority to determine whether the parties have complied
with the informal dispute resolution procedures set out in these T&Cs and whether any claim you
or we have filed in arbitration or in court is inconsistent with the Class and Mass Action Waiver
included in these T&Cs.

Class and Mass Action Waiver. YOU AND WE EACH AGREE THAT ANY
PROCEEDINGS, WHETHER IN ARBITRATION OR COURT, WILL BE
CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT AS A CLASS,
REPRESENTATIVE, MASS, OR CONSOLIDATED ACTION (THE “CLASS AND
MASS ACTION WAIVER”). If you opt out of the arbitration provision as specified above,
this Class and Mass Action Waiver provision will not apply to you. Neither you, nor any
other customer, can be a class representative, class member, or otherwise participate in a
class, consolidated, mass, or representative proceeding without having complied with the
opt out requirements in these T&Cs.

In any action between you and us, if a court or an arbitrator determines that any part of this
arbitration provision or Class and Mass Action Waiver is unenforceable with respect to any
claim, remedy, or request for relief, then the arbitration provision and Class and Mass Action
Waiver will not apply to that claim, remedy, or request for relief. But the arbitration provision
and Class and Mass Action Waiver will still apply to all other claims, remedies, and requests for
relief that you or we may assert in that or any other action. In any such case, you and we agree
that we will arbitrate all claims, remedies, and requests for relief subject to individual arbitration
first, and that any remaining unresolved claims, remedies, or requests for relief may be pursued
in court only after the arbitrator’s award has been issued. In any such proceeding, the arbitrator’s
factual findings will not be entitled to deference by the court.

Jury Trial Waiver. If a claim proceeds in court rather than through arbitration, YOU AND WE
EACH WAIVE ANY RIGHT TO A JURY TRIAL.

*WHAT LAW APPLIES TO THESE T&Cs?

The Agreement is governed by the Federal Arbitration Act, applicable federal law, and the laws
of the state or jurisdiction in which your billing address in our records is located, without regard
to the conflicts of laws rules of that state or jurisdiction. Foreign laws do not apply. Arbitration
or court proceedings must be in the county and state or jurisdiction in which your billing address
in our records is located, but not outside the U.S. or Puerto Rico.

*ARE THERE ANY WARRANTIES?

Generally, no. Except for any written warranty that may be provided with a Device you
purchase from us, and to the extent permitted by law, the Services, Products, and Devices
are provided on an “as is” and “with all faults” basis and without warranties of any kind.
We make no representations or warranties, express or implied, including any implied
warranty of merchantability or fitness for a particular purpose, such as for security or
authentication purposes, about your Services, Products, or Devices. While we strive to
protect customer accounts, we do not guarantee security. You accept responsibility if you
use your Services or Product as a means of security or authentication for other accounts.
For more information about online safety and cybersecurity, visit www.T-Mobile.com. We
can’t and don’t promise uninterrupted or error-free Services and don’t authorize anyone
to make any warranties on our behalf. We do not guarantee that your communications will
be private or secure; it is illegal for unauthorized people to intercept your communications,
but such interceptions can occur. This doesn’t deprive you of any warranty rights you may
have against anyone else.

*ARE THERE LIMITATIONS ON LIABILITY?

Yes. To the extent permitted by law, you and we each agree to limit claims for damages, or
other monetary relief against each other to direct and actual damages regardless of the
theory of liability. This means that neither of us will seek any indirect, incidental, special,
consequential, treble, or punitive damages from the other. Additionally, we are not liable
for damages arising out of unauthorized access or changes to your account, Services,
Products, or Devices, or the use of your account, Services, Products, or Devices by you or
by others to authenticate, access, use, or make changes to any third party accounts,
including financial, cryptocurrency, and social media accounts. This limitation and waiver
also apply to any claims you may bring against any other party to the extent that we would
be required to indemnify that party for such claim. You agree we are not liable for
problems caused by you or a third party, by any act of nature, or other event outside our
reasonable control, or by any unlawful activity by someone unrelated to T-Mobile. You
also agree we aren’t liable for missed or deleted voicemails, text, or other messages, for any
information (including pictures) that gets lost or deleted if we work on your Device, or for
failure or delay to connect a call or text to 911 or any other emergency service. To the
extent permitted by law, you and we each also agree that an arbitration or court
proceeding must commence within two (2) years of the date the claim arises.

We and any third party providing Services are not responsible for any damage, delay,
interruption, or other failures to perform resulting from: (a) providing or failing to provide
Services, including, but not limited to, interruptions, delays, deficiencies, or other problems with
a Device or network coverage; (b) traffic or other accidents, or any health-related claims relating
to our Services, Products, or Devices, (c) an interruption, delay, or failure in accessing or
attempting to access emergency services from a Device; (d) interrupted, delayed, failed, or
inaccurate location information services; (e) information or communication that is blocked by a
spam filter; (f) damage to your Device or any computer or equipment connected to your Device,
or damage to or loss of any information stored on your Device, computer, equipment, or storage
space from your use of Services or from viruses, worms, or downloads of malicious content,
materials, data, text, images, video, or audio; or (g) anything beyond our control, including acts
of God, riot, strike, pandemic, epidemic, war, terrorism, or government orders or acts.

Services, Products, and Devices are not represented as fail-safe and are not designed for use in
situations where error-free or uninterrupted Services is essential. You expressly assume the risk
of any damages from high-risk activities involving vital communications in which an error or
interruption in the Services could lead to material injury to business, persons, property, or the
environment.

WE ARE NOT PUBLISHERS OF THIRD PARTY INFORMATION, APPLICATIONS,

SERVICES, OR OTHER CONTENT, AND ARE NOT RESPONSIBLE OR LIABLE FOR
ANY OPINIONS, ADVICE, STATEMENTS, INFORMATION, SERVICES, OR GOODS
PROVIDED BY THIRD PARTIES. See “Can I download and use Software and Third-
Party Services and Products on my Device?” for additional information.

*AM I REQUIRED TO INDEMNIFY T-MOBILE?

Yes. You agree to defend, indemnify, and hold us and our directors, officers, and
employees harmless from any claims arising out of use of the Services, Products, or
Devices, breach of the Agreement, or violation of any laws or regulations, or the rights of
any third party by you, any person on your account, and any person you allow to use the
Services, Products, or Devices.

USING OUR NETWORK

WHAT FACTORS MAY AFFECT MY SERVICE?

Outages and interruptions in Service may occur, and speed of Service varies. Your actual Service
area, network availability, coverage, and quality may vary based on several factors, including
your selected service, network capacity, terrain, weather, if you are on a private or public Wi-Fi
network, or if you are using a non-T-Mobile or incompatible device. Devices also have varying
speed capabilities and may connect to different networks depending on technology. Please check
our coverage maps, which approximate our anticipated coverage area outdoors. Even within
coverage areas with broadband-capable devices, network changes, traffic volume, outages,
technical limitations, signal strength, obstructions, weather, public safety needs, and other
conditions may impact speeds and service availability. You agree that we are not liable for
problems relating to Service availability or quality.

Your Services are subject to network management practices aimed at optimizing network
experience and allowing customers to choose the type of service that best fits their needs. We
may use data prioritization and video optimization to manage data usage on the network to
reduce the risk of significant service impacts. This may result in noticeable changes to your
experience, especially during times of congestion. The network management practices for your
Service can be found in your Rate Plan and our Open Internet policy, located at www.T-
Mobile.com/OpenInternet. These practices may change at any time without notice to protect our
network, manage network performance, and meet customer needs.

*CAN I ROAM ON MY DEVICE?

Domestic Roaming. Your Device may connect to another provider’s cellular network (“Off-
Net”) even when you are within the T-Mobile coverage area. Check your Device to determine if
you are Off-Net. We may limit or terminate your Service for excessive Off-Net usage.

International Roaming & Dialing. International roaming and dialing availability and options
vary by Rate Plan and Device. You may be charged international rates (including for voice calls,
voicemails, and data use) while roaming internationally, or while making and sending
international calls and messages from the U.S. (including Puerto Rico). Charges include per-
minute rates for calls, and the relevant data rates for data usage. You may be charged for
incoming calls and the routing of those calls to voicemail, even if no message is left. Rates and
rounding increments vary by country. Information on roaming availability, international access,
rates, services, and coverage are available at www.T-Mobile.com. While roaming
internationally, your data speed may be slower, and your Service may be limited or terminated
without notice. It’s your responsibility to comply with U.S. Export Control laws and regulations,
and foreign import laws and regulations when traveling abroad with your Device.

CAN I DOWNLOAD AND USE SOFTWARE AND THIRD-PARTY

SERVICES AND PRODUCTS ON MY DEVICE?

Yes. You may download and use software, interfaces, documentation, data (collectively,
“Software”), and content, applications, and other services, or products, including voice
applications, that are not provided by T-Mobile (collectively, “Third-Party Services and
Products”) on your Device. Those Third-Party Services and Products may work differently than
services and products offered by us, or may not work at all, and you use them at your own risk.
Third-Party Services and Products may require your agreement to a license or other terms with
the third party. Some Third-Party Services and Products may contact our network through your
Device without your knowledge, which may result in additional Charges (e.g., while roaming
internationally).

Your download or use of Software, or Third-party Services and Products, may cause
certain calling or messaging functionality, including 911, E911, and text to 911, to work
differently than services offered by us, or to not work at all. Please review all terms and
conditions before using Third-Party Services and Products because we are not responsible
for the availability or reliability of 911 calls or text to 911 messages, or if inaccurate
location information is provided to the 911 communications center. We cannot assure you
that if you place a 911 call or text you will be found. See the “911 and Emergency
Information” section for additional details related to 911 calls and texts.

We are not responsible for any issues related to downloading, installing, using, or accessing
content and applications or Third-Party Services and Products, even if Charges for these
appear on your T-Mobile bill. You are responsible for maintaining virus and other Internet
security protections when accessing Third-Party Services and Products.

DO YOU OFFER PARENTAL CONTROLS?

Yes. We offer services that help you to monitor, filter, or restrict internet access to minors. See
www.T-Mobile.com for details.

*WHAT ARE THE PROHIBITED USES FOR MY DEVICES, PRODUCTS,

AND SERVICES?

Our wireless network is a shared resource, which we manage for the benefit of all our customers.
Unless explicitly permitted by your Rate Plan or Data Plan, you will not use or allow third
parties to use your Services, Products, or Device in a way that we determine:

 Uses a repeater or signal booster other than one we provide to you;

 Compromises network security or capacity, degrades network performance, uses
malicious software or “malware”, hinders other customers’ access to the network, or
otherwise adversely impacts network service levels or legitimate data flows;
 Uses applications that automatically consume unreasonable amounts of available network
capacity;
 Uses applications which are designed for unattended use, automatic data feeds,
automated machine-to-machine connections, or applications that are used in a way that
degrades network capacity or functionality;
 Misuses the Services, including "spamming" or sending abusive, unsolicited, or mass
automated communications;
 Accesses the accounts, devices, products, equipment, data, or servers of others without
authority, or employs password guessing programs, decoders, password gatherers,
keystroke loggers, analyzers, cracking tools, packet sniffers, encryption circumvention
devices, port scanning, or Trojan Horse programs;
 Results in more than 50% of your voice or data usage being Off-Net for any 2 billing
cycles within any 12-month period;
  Results in unusually high usage (meeting the definition of a heavy data user for your Rate
Plan) and the majority of your data usage being Smartphone Mobile HotSpot (tethering)
usage for any 3 billing cycles within any 6-month period;
 Uses a fixed wireless device (provided for use in a fixed location) at a location or address
other than the one provided at activation;
 Resells the Service, either alone or as part of any other good or service;
 Tampers with, reprograms, alters, or otherwise modifies your Device to circumvent any
of our policies or violate anyone’s intellectual property rights;
 Uses the Service to distribute any malware, spyware or other harmful content, engage in
denial of service attacks, or to attempt to harvest email addresses or personal information
of others;
 Causes harm or adversely affects us, the network, our customers, employees, business, or
any other person;
 Uses the Service for any fraudulent, malicious or unlawful purpose;
 Conflicts with applicable law;
 Is not in accordance or violates the Agreement; or
 Attempts, assists, or facilitates anyone else in any of the above activities.

If you use your Services, Products, or Devices in any of the above ways, we may suspend or
terminate your account and Service at any time. Failure to suspend or terminate your account or
Service is not a waiver of those rights.

911 AND EMERGENCY INFORMATION

ARE THERE LIMITS TO 911 ACCESS?

YES. PLEASE CAREFULLY READ THE INFORMATION BELOW. IT CONTAINS

IMPORTANT INFORMATION REGARDING LIMITATIONS OF 911
FUNCTIONALITY. YOU ACKNOWLEDGE THESE LIMITATIONS AND AGREE TO
SHARE THESE LIMITATIONS WITH ANYONE WHO MAY USE THE SERVICE TO
PLACE CALLS OR SEND TEXTS.

911 services are provided by state and local government. If you are outside the U.S., you may
have to dial a different number than 911 to call emergency services. Our handsets are capable of
making 911 calls in the United States, and 911 access on traditional cellular networks is available
to customers regardless of your Rate Plan. The handset must have battery power and network
connectivity to complete a 911 call. In some cases, 911 communications center operators may
not know your phone number or location, so you should be prepared to provide this information.
Because a number of factors can impact a 911 operators’ ability to locate you – including the
providers’ cell signal, your specific device, third party call routing, local topography, operator
equipment, etc. – T-Mobile cannot assure you that your location will be automatically sent when
calling 911 or that you will be connected to the nearest public safety agency. If you are porting a
phone number to or from us, we may not be able to provide you with some Services, such as 911
location services while the port is in process.
WHAT OTHER MEANS OF CONTACTING 911 DO I HAVE AS A T-
MOBILE CUSTOMER?

Text-to-911. Text-to-911 service may be available in some locations depending on the local 911
communications center’s ability to receive text messages. Text-to-911 may not be available
while roaming on another provider’s network.

VOIP. Some of our voice services, like Wi-Fi calling, utilize Voice over Internet Protocol
(“VolP”) technology. Before using these services, you must provide us with the primary street
address at which the VoIP service will be used (“Your E911 Registered Address”). If you call
911 using these services, we may transmit Your E911 Registered Address to the 911
communications center that answers the call, and it may be used to help emergency responders
locate you. You agree to update Your E911 Registered Address before you use your T-
Mobile VoIP service or Wi-Fi Calling service at a different location. You can update Your
E911 Registered Address by accessing your T-Mobile Apps or by contacting Customer Care. If
you use a VOIP service to call 911 from a location other than Your E911 Registered Address,
you must provide the 911 operator with your location and phone number when placing a call.

VolP telephony and Wi-Fi calling are fundamentally different from traditional telephone service,
and have inherent limitations, and may be unavailable or limited in some circumstances,
including:

 If used in a location other than at Your E911 Registered Address;

 If there is a problem with the Wi-Fi or broadband network being used, like network
congestion, power failure, technical problems, or during system updates or upgrades;
 If you use a non-native telephone number; or
 If you lose electrical power.

Whenever possible, use a cellular connection to make any 911 calls. Please visit www.T-
Mobile.com to learn more about 911 and emergency services.

TTY and RTT Calls to 911. Calls to 911 from a TTY will not work when using Wi-Fi Calling
or Voice-over-LTE (VoLTE). If you cannot make a voice call to 911, we recommend that you
use an internet-based Telecommunications Relay Service such as Video Relay Service, IP Relay
Service, or IP Captioned Telephone Service. Our Real-Time Text (“RTT”) technology is also
available on our network and can be used on select devices to contact 911. For more information
about TTY and RTT, visit www.T-Mobile.com.

Satellite Coverage. Supplemental wireless service using satellites may be available for some
customers with qualifying rate plans and Devices. Voice calling is not currently available via
satellite and 911 communications are limited to text. 911 service over satellite may not be
available or may be limited compared to traditional 911 service, including (a) delay in
connecting or delivering messages, (b) inability to determine your location and telephone
number, (c) satellite connection issues, or (d) when moving into or out of terrestrial coverage.
Some satellite 911 communications may be delivered to a national emergency call center, rather
than a local 911 operator which can delay notification to local authorities.
DOES T-MOBILE PARTICIPATE IN THE WIRELESS EMERGENCY
PROGRAM?

Yes. T-Mobile broadcasts Wireless Emergency Alert messages within portions of its network.
This allows federal, state, and local government agencies to send alerts about emergencies to
wireless customers in specially defined geographic areas. Wireless alert capable handsets with
appropriate notification settings are required for the service. There is no additional charge for
these Wireless Emergency Alerts. For details about our Wireless Emergency Program and our
Emergency Notice, visit www.T-Mobile.com.

INFORMATION ABOUT YOUR DEVICE

WHAT SHOULD I KNOW ABOUT MY T-MOBILE DEVICE?

We may remotely install or change Software, systems, applications, features, or programming on

your Device without notice upon activation or at other times. These changes may impact how
you use your Device and could affect or erase stored data. You will not be able to use your
Device when installing changes, even for emergencies. A device that works on one carrier’s
network may not be technologically compatible with another carrier’s network. If you are
switching service providers and wish to use your device with another wireless carrier, visit our
Unlocking Policy at www.T-Mobile.com.

Your Device may contain sensitive or personal data. We are not responsible for any information
on your Device. At all times, you should remove or otherwise safeguard any sensitive or
personal data when your Device is out of your possession or control including, but not limited to,
when you relinquish, exchange, return, or recycle your Device. You agree that our employees,
contractors, and vendors may access all information when you provide your Device to us.

*IS THE DEVICE SOFTWARE LICENSED?

Yes. Your Device’s Products and Software, which includes Third-Party Services and Products,
as each may be updated, modified or enhanced, is licensed, not sold, to you by us, our licensors
and third parties for your personal, lawful, non-commercial use on your Device only. You may
only use the Products and Software as authorized by the applicable license.

Except as permitted by applicable law, you may not assign, transfer (including to another
Device), sublicense, copy, reproduce, redistribute, resell, modify, decompile, attempt to derive
the source code of, create derivative works of, reverse engineer all or any part of the Products or
Software, or alter, disable, or circumvent any digital rights management security features
embedded in the Services, Products, Software, and Third-Party Services and Products. You agree
the Services, Products, Software, and Third-Party Services and Products contain proprietary
content and information owned by us, our licensors, and/or other third parties. We, our licensors,
and such other third parties reserve the right to change, suspend, terminate, remove, impose
limits on the use or access to, or disable access to, the Services, Products, Software, and Third-
Party Services and Products at any time without notice and will have no liability for doing so.
You agree that your violation of a license harms us, our licensors, and/or other third parties, that
this harm cannot be fully redressed by money damages, and that we, our licensors, and such
other third parties shall be entitled to immediate injunctive relief in addition to all other remedies
available.

*WHAT HAPPENS IF MY DEVICE IS LOST OR STOLEN?

Call us immediately if your Device is lost or stolen because you may be responsible for
additional Charges incurred over your Rate Plan before you notify us. You will remain
responsible for all Charges incurred even if you suspend your Service. You are not liable for
Charges you did not authorize, however, the fact that your Device or account was used is
evidence of authorization. You agree to cooperate with us and provide information if we
investigate any unauthorized Charges. We will credit your account for charges we determine are
unauthorized. If we determine the Charges were authorized, we will inform you within 30 days,
and you will remain responsible for the Charges. We may prevent a lost or stolen Device from
registering on our and other networks.

*ANYTHING ELSE?
Yes! Here are some additional terms that apply:

ENFORCEMENT OF OUR RIGHTS. If we don’t enforce our rights under the Agreement in
one instance, it doesn’t mean we won’t or can’t enforce them in another instance.

HEADINGS. The division of these T&Cs into sections, and the insertion of headings, are for
convenience of reference only and will not affect the construction or interpretation of these
T&Cs.

SEVERANCE. If any part of the Agreement is held invalid, then that part may be severed from
the Agreement to the extent permitted under applicable law, and the remainder of the Agreement
will remain in full force and effect.

ASSIGNMENT. You can't assign or transfer the Agreement or any of your rights or duties
under it without our written consent. We may assign or transfer all or part of the Agreement, or
your debts to us, without notice. You understand that the assignment or transfer of all or any part
of the Agreement, or your debt will not change or relieve your obligations under the Agreement.

THIRD PARTIES. The Agreement isn’t for the benefit of any third party, except our parent
companies, affiliates, subsidiaries, agents, and predecessors and successors in interest.

ENTIRE AGREEMENT. The Agreement is the entire agreement between you and us regarding
the rights you have with respect to your Service, except as provided by law. You cannot rely on
any other documents or statements by any sales or service representatives or other agents to
modify the terms of the Agreement.
ENGLISH VERSION CONTROLS. The original version of the Agreement is in English. To
the extent there are conflicts between the English version and any other language version, the
English version will control.

DMCA NOTICE. If you believe that any material residing on our system or network infringes
your copyright, notify our Designated Agent by using the Digital Millennium Copyright Act
(DMCA) notice procedure described
at: www.t-mobile.com/responsibility/legal/copyright (http://es.t-Mobile.com/responsibility/
legal/copyright for our Spanish website). Our Designated Agent is Copyright Agent, 12920 S.E.
38th Street, Bellevue, WA 98006; [email protected]; phone: 425-383-4000. There
are substantial penalties for sending false notices. It is our policy, in appropriate circumstances
and in our sole judgment, to limit, suspend or terminate the Service of any subscriber, account
holder, or user who is deemed to be a repeat infringer of copyrights.