DELIVERABLE ACTIVITY 1 - TOTAL QUALITY

1. Quality Assurance: Based on the company where you carry out your practices (if
Does not yet have a company, consider SENATI) answer the following:

• Company name (full name without acronyms).

National Service for Industrial Work Training.

• The company where you are doing your internship has a Quality Management System.
investigate about it, indicate which one it is.

❖ Quality management system

Senat has a Quality Management System that is certified under the ISO standard.
9001, with the aim of improving the satisfaction of all its customers and others, the same as
to improve the effectiveness of its processes.

• The company has an Integrated Management System, please indicate what the others are.
systems that integrate into the quality management system.

❖Integrated management system

Senate accounts for the Occupational Health and Safety Management System that is certified
under the OHSAS 18001 standard, which is the consolidation of a culture of risk prevention,
among collaborators, students, and third parties, at a national level.

❖Environmental management
SenatSii states that the Environmental Management system is certified under the ISO 14001 standard, and
according to the applicable legal framework. their commitment to develop their activities in a manner
responsible with the environment to prevent environmental pollution

2. Motivation towards Quality and process improvement: based on your

answers to the previous question and to the 'motivation theory'
formulated by Idalberto Chiavenato (Pages 10 - 11 of Manual Unit 2),
answer the following:
• From the motivation positions towards quality, which one do you think is the most?
Appropriate? Why? Indicate if there is motivation in the company where you are doing your internship.
Towards quality, of what type? Support your answer.
In my opinion, the most appropriate thing would be social and symbolic compensation and not the
material since it provides us with good treatment and makes us feel that we are part of the Senate

• Indicate the activity that you enjoyed the most during the development of your training module.
Describe her briefly.
Of all the training module, the topic I liked the most was the techniques applied in the
quality, the 5s, this technique helps to improve quality, eliminate downtime and generate
great benefits without the need to invest large amounts of money

• Develop a FLOWCHART (remember that the flowchart is a

a quality tool that includes various symbols that are found within
from the quality manual of the second unit): indicate the steps for the development of that
chosen activity - (PROCESS).

objects
-
9

Objects that are in the place of

work

THEN:
Is it useful?
Give it as a gift THEN:

Donate it NO YES to separate them

Sell it

ARE THEY
MAL? IS
NO
THEN;

organize it

DOES IT HAVE
DISCARD IT
REPAIR?
A
I

END FIX IT

Present an additional list of tasks that you can perform in the workshop
(Minimum 4 activities) and indicate the hours or minutes in which you carry them out.
activity based on the days you perform these tasks (must be
repetitive activities with the aim of completing the table.
 TASKS MOON WEDNESDAY FRIDAY SATURDAY TOTAL
S S
Organize the 0 1 0 1 2
deliveries of the
activities
Revision of the 11 0 11 0 4
materials
Cleaning in the 0 1 0 1 2
taller
Talk about 1 0 1 1 3
orientation
before working
TOTAL 3 2 3 3 11

USE THE CHECKLISTASAMODEL FOR

MANUAL OF UNIT 1 FOR DEVELOPMENT
QUESTION

3. Product quality: (you can use graphic organizers to

present the information

Determine the input and output elements in the development of the

activity from the previous question. Remember that in the entries

the materials, equipment, people and in the outputs are found
the products or services generated are found. Use a
graphic organizer.

• Input elements.
 MATERIALS EQUIPMENT PERSONAS

Toolkit: Mechanic workshop. Instructor.

Lifting crane. Student.
Dice game.
Return bank.
Variety of keys.
Hydraulic press.
Cat and dog Pit.
hydraulic.

Mechanic's pliers.

Boxes of
tools and
organizers.

Output elements.

PRODUCTS OR SERVICES GENERATED

Work done with guarantee and good quality.

Ready for operation and customer service.

Based on the activity of the previous question, determine the
What are the core, real, and augmented products orservices?

Central product.
The central product would be internal combustion engines.

Real product.
The real product would be high-quality and creative repair.
that was held in the workshop.

Increased product.

Some missing accessories were added by some new ones,

like screws, bolts, washers, etc.

Identify the internal and external clients with whom you

they are mentioned in the activity.

CLIENTS CLIENTS
INTERNAL EXTERNAL
But
Instructor
of the course professional
mechanics

Student who
will carry out the Others
institutes
practice
 4. Applying quality tools: Diagram of
Ishikawa or fishbone
Based on the FLOWCHART developed in question 2, review the process and identify
any improvement you can make (eliminating unnecessary steps or incorporating steps to
avoid wasting time or materials). So taking that activity as a basis or
Task: Create the cause-effect diagram or Ishikawa diagram where the primary causes are presented.
secondary and tertiary activities of the chosen activity. Review your Course Manual, unit 2

MEASUREMENT
MATERIAL MACHINE

Materials
There are no evaluations of
unnecessary.
work. Machines
unused.
The lack of a Objects
inspector. defective.
OBJECTS IN
Messy objects Disordered objects Unordered objects
DISORDER

Lack of training of the

personal. Spills of Lack of
chemical products. cleaning.

Lack of order and pollution Lack of method

cleaning. classification.
From
HAND OF MEDIUM METHOD
WORK ENVIRONMENT
AccordingtotheresultsoftheIshikawadiagram,prioritizethecauses.
assigningavalueaccordingtoitsimportance
 CAUSES: VALUE:
In a personal way, if it doesn't improve
In cleaning, no progress can be made in
a team.
Lack of order and cleanliness.

Having few or many objects, one

I had to find the right space
to be able to place them.
Misuse of space.

Many times the employee does not know

where the objects go, and puts it in
Lack of classification method. inadequate places.

Unused equipment and tools. The unused equipment and tools

many times they are placed in a
corner of the workshop that causes a
disorder.
Lack of an inspector.
Without an inspector, there would be no order.

Analyze and interpret the diagram proposing the

alternatives for solution regarding prioritization
determined in the previous response.
Order and cleanliness: Always place waste and trash in containers and receptacles.
appropriate. Place the instruction manuals and general utensils in a location
from the workplace that is easily accessible, that can be used without reaching
saturate it without hiding the commonly used tools.

Use of space in the workshop: The main elements for good organization of
taller are:

• Establish a clear assignment of tasks and spaces.

• Keep the work areas clean.

• Delimit and mark the work areas.

 • Waste and refuse treatment.

Work equipment and tools: All these elements in good condition, you
will allow performing different tasks with guarantee and quality. The teams or
tools that are no longer useful in the workplace should be donated, transferred or
sell it.

Workplace inspectors: They are necessary to advise the

employers and workers regarding how to improve the application of the
national legislation on issues such as working hours, wages,
safety and health.

5. Make your conclusions and recommendations based on

tell the following:

Read all your developed work to generate your

conclusions.
For a good improvement in a work environment and to succeed in it, we must have
count the 5s.
It will help us maintain and improve the conditions of organization, order, and cleanliness in a
company.

b. Indicate in which activities within your career you can

apply the developed topic.
It can be applied in all workplaces.

❖ Reducing accident risks.

❖ Greater control over maintenance operations.

❖ Organizing the workspace effectively.❖Preventing the emergence of the

dirt and disorder.

c. Place the bibliographic references according to APA guidelines -

Bibliography or Filing.
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manual virtual Senati.

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