MOP Template
Service & Care Live Network Intervention
Author Claudia Pereira
Owner Hadi Chokeir
Approver J. Macas
Organization CNS S&C Process and Tool
Document type Template
Document version V01
Document ID Identifier
Document location Name and path
1 | 13 CNS S&C Live Network Intervention MOP © 2024 Nokia
Nokia internal use
Contents
1 Nokia information classification guidelines..................................................4
1.1 Default Classification................................................................................... 4
1.2 Customer Classification............................................................................... 4
2 Document Overview.................................................................................... 5
2.1 Intended Audience....................................................................................... 5
2.2 Acronyms..................................................................................................... 5
3 Description................................................................................................... 5
4 Maintenance Window duration.....................................................................5
5 Environment Details..................................................................................... 6
6 Affected Nodes............................................................................................. 6
7 Alarms expected during the activity............................................................6
8 Impact Statement........................................................................................ 7
9 Required Logins........................................................................................... 7
10 Escalation Matrix.......................................................................................... 7
11 Pre-requisites............................................................................................... 8
11.1 Review the ask yourself questionnaire.........................................................8
11.2 Backup......................................................................................................... 8
12 Procedure..................................................................................................... 8
12.1 Step 1.......................................................................................................... 8
12.1.1 Procedure..................................................................................................... 8
12.1.2 Expected Output.......................................................................................... 8
12.2 Step 2.......................................................................................................... 9
12.2.1 Procedure..................................................................................................... 9
12.2.2 Expected Output.......................................................................................... 9
13 Post Procedural Verification and General Health Checks..............................9
14 Implementation Tests................................................................................... 9
15 Roll Back Procedure..................................................................................... 9
15.1 Step 1.......................................................................................................... 9
15.1.1 Procedure..................................................................................................... 9
15.1.2 Expected Output.......................................................................................... 10
15.2 Step 2.......................................................................................................... 10
15.2.1 Procedure..................................................................................................... 10
15.2.2 Expected Output.......................................................................................... 10
15.3 Post Check after Rollback............................................................................. 10
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Nokia internal use
16 Diagrams..................................................................................................... 10
16.1 Example: Port Layout................................................................................... 10
17 Vendor Documents....................................................................................... 11
17.1 Example: ORACLE: <Equipment> Replacement Procedure.........................11
List of tables............................................................................................................... 12
List of figures.............................................................................................................. 12
Change history........................................................................................................... 13
3 | 13 CNS S&C Live Network Intervention MOP © 2024 Nokia
Nokia internal use
1 Nokia information classification
guidelines
Employees are required to follow the Nokia information classification system
guidelines by applying a sensitivity label. For more details about data
classification how to use the Azure Information Protection system, please follow
this SharePoint link.
1.1 Default Classification
Nokia Internal use -> Nokia ID Only
1.2 Customer Classification
In Case MOP is to be shared with Customer, document classification needs to
update to:
Confidential->Specific users or groups
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Nokia internal use
2 Document Overview
This document is designed to provide the necessary steps to …
2.1 Intended Audience
Method of Procedure (MOP) is targeted for:
Customer architects and engineers.
Nokia delivery team, architects/engineers, solution designer and other relevant
stakeholders.
2.2 Acronyms
Initials Description
HA High Availability
3 Description
(Brief paragraph – 3-5 sentences or more as needed)
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4 Maintenance Window duration
Time
Activity
Required
Pre-Maintenance Window checks xx mins
Delivering the changes environment xx mins
Post-Maintenance Window checks xx mins
Validation Steps xx mins
5 Environment Details
Instance Instance IP
6 Affected Nodes
This MOP will be executed in the nodes below:
XXXXXXX
Xxxxx
xxxx
7 Alarms expected during the activity
Below are the list of expected alarms during the activity.
Severity Alarm Title Alarm Text
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8 Impact Statement
The following impacts are expected:
Example:
X number of /All subscribers on Server XX will be impacted.
Provisioning on Server XX will be unavailable for X hours.
Call processing on the complex will be impacted [during SS7 work].
9 Required Logins
Network Element User ID
10 Escalation Matrix
Escalation Level Group Name Contact (Phone & Email)
1st
2nd
3rd
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11 Pre-requisites
11.1 Review the ask yourself questionnaire.
CNS S&C Live Network Touch Ask Yourself [Link]
11.2 Backup
Create a Backup before implementation.
<Insert procedure>
12 Procedure
Individuals executing the steps of this procedure should adhere to the
following general guidelines:
A. In the event of unexpected responses or error messages, escalate to
your Nokia next level of support.
B. In the event of a service impacted exceeding the expected impacted
identified in Section 2 above, immediately notify the Customer
NOC/Surveillance contact identified in the table Contact Names /
Authorization Approvals above.
12.1 Step 1
12.1.1 Procedure
Describe the execution step
12.1.2 Expected Output
Describe the expected result, including the output example
Sample output:
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Nokia internal use
12.2 Step 2
12.2.1 Procedure
Describe the execution step
12.2.2 Expected Output
Describe the expected result, including the output example
Sample output:
13 Post Procedural Verification and
General Health Checks
14 Implementation Tests
Remove all temporary files created by this procedure. This is very important to
keep a small space usage footprint on customer systems
15 Roll Back Procedure
Define procedure to back out / roll back to pre-MOP procedure conditions. This
is very important to have available in case the MOP procedure creates an un-
correctible issue that may lead to live traffic impacts and possible outage.
15.1 Step 1
15.1.1 Procedure
Describe the execution step
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Nokia internal use
15.1.2 Expected Output
Describe the expected result, including the output example
Sample output:
15.2 Step 2
15.2.1 Procedure
Describe the execution step
15.2.2 Expected Output
Describe the expected result, including the output example
Sample output:
15.3 Post Check after Rollback
Describe the list of command to confirm the rollback
16 Diagrams
16.1 Example: Port Layout
To be added …
17 Vendor Documents
10 | 13 CNS S&C Live Network Intervention MOP © 2024 Nokia
Nokia internal use
17.1 Example: ORACLE: <Equipment> Replacement Procedure
To be added …
11 | 13 CNS S&C Live Network Intervention MOP © 2024 Nokia
Nokia internal use
List of tables
Table 1. Example of table with a Caption for ease in reference..........................6
List of figures
Figure 1. House...................................................................................................5
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Change history
Ver Status Date Author Owner Reviewe Reviewe Approve Approval Description of
d by d date r date changes
0.1 Draft 2021-07-15 Claudia Name Name YYYY-MM- NA YYYY-MM- Comments
Pereira DD DD
0.2 Draft YYYY-MM- Name Name Name YYYY-MM- NA YYYY-MM- Comments
DD DD DD
1.0 Approved YYYY-MM- Name Name Name YYYY-MM- Name YYYY-MM- Comments
DD DD DD
References
There are no sources in the current document.
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