Workplace Communication MCQ

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16 Chapters
1840 Verified Questions
 Workplace Communication
MCQ PDF
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Workplace Communication explores the principles, strategies, and practical skills

required for effective communication within professional environments. Emphasizing

both verbal and written forms, the course covers key topics such as interpersonal

communication, group dynamics, intercultural considerations, and the use of digital

tools. Students will learn how to craft clear messages, navigate conflicts, collaborate in

teams, and adapt to diverse audiences. Through case studies, role-playing, and

real-world scenarios, the course prepares students to confidently manage

communication challenges and contribute positively to organizational goals.

Recommended Textbook
Business Communication Process and Product 9th Edition by Mary Ellen Guffey

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16 Chapters
1840 Verified Questions
1840 Flashcards
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Page 2
 Chapter 1: Business Communication in the Digital Age
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Sample Questions
Q1) Which of the following is an example of external organizational communication?
A)An employee performance appraisal
B)A brochure sent to a prospective customer
C)A report recommending a change in company procedure
D)An e-mail message to employees about an upcoming training seminar
Answer: B

Q2) Which of the following is an advantage of written communication?

A)Creates a permanent record
B)Provides immediate feedback
C)Is more personal than oral communication
D)Is effective for delivering nonverbal cues
Answer: A

Q3) Social presence is defined as

A)how extroverted a person is.
B)how well a company uses social media for communication.
C)the degree of "salience" (being there)between a sender and receiver using a
communication medium.
D)a person's ability to get along with others.
Answer: C

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Page 3
 Chapter 2: Professionalism: Team, Meeting, Listening,

Nonverbal, and Etiquette Skills

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Sample Questions
Q1) When determining what to wear to an interview,it is acceptable to call ahead and
ask the interviewer or receptionist what is appropriate for that organization.
A)True
B)False
Answer: True

Q2) Generally,teams are able to make better decisions than individuals.

A)True
B)False
Answer: True

Q3) As meeting leader,Benjamin should always begin on time,even if some participants

have not yet arrived.
A)True
B)False
Answer: True

Q4) Eye contact has the same in meaning in all cultures.

A)True
B)False
Answer: False

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 Chapter 3: Intercultural Communication
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Sample Questions
Q1) Which of the following trade agreements expands free trade among Canada,the
United States,and Mexico?
A)General Agreement on Tariffs and Trade (GATT)
B)World Trade Organization (WTO)
C)European Free Trade Association (EFTA)
D)North American Free Trade Agreement (NAFTA)
Answer: D

Q2) A(n)________ is an oversimplified behavioral pattern applied uncritically to

groups.
Answer: stereotype

Q3) Which of the following U.S.laws is a tool in the domestic anticorruption

battle,forbidding off-the-book bribes?
A)Sarbanes-Oxley Act of 2002
B)Foreign Corrupt Practices Act of 1977
C)USA Patriot Act of 2001
D)Personal Responsibility and Work Opportunity Act of 1996
Answer: A

Q4) Today,most companies that are active in global markets have ________ codes of
conduct.
Answer: ethical

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 Chapter 4: Planning Business Messages
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Sample Questions
Q1) You want to use precise,vigorous words to give your readers more information and
keep them interested.Which of the following sentences has the best wording?
A)Your order will ship next week.
B)Please get back to me as soon as possible.
C)Our latest income statement shows a decrease in profits.
D)The March balance sheet reports a 10 percent decrease in expenses for the first
quarter of the fiscal year.

Q2) The medium over which a message is transmitted,such as e-mail,phone,spoken

word,or social media,is called the ________.

Q3) The primary purpose of messages that explain procedures,announce

meetings,answer questions,and transmit findings is to ________.
A)persuade
B)inform
C)promote goodwill
D)sell

Q4) Discuss five of the writing techniques recommended for adapting a message to
your audience and provide an example of each.

Q5) Putting yourself in your reader's shoes is called ________ .

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Page 6
 Chapter 5: Organizing and Writing Business Messages
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Sample Questions
Q1) Compare and contrast the three classic paragraph plans discussed in your
book.When would each be used?

Q2) When you expect the audience to be

unwilling,uninterested,displeased,disappointed,or hostile,the ________ pattern of
organization is appropriate.

Q3) The following sentence contains a dangling modifier: Working all night,the report
was finished by Robert.
A)True
B)False

Q4) The focus of a brainstorming session should be on the quality of ideas,not the
quantity.
A)True
B)False

Q5) Which of the following is a run-on sentence?

A)Many companies use Facebook to connect with customers;some even use Twitter.
B)Many companies use Facebook to connect with customers,and some even use Twitter.
C)Many companies use Facebook to connect with customers some even use Twitter.
D)Many companies use Facebook to connect with customers.Some even use Twitter.

Q6) A(n)________ is a group of sentences about one idea.

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 Chapter 6: Revising Business Messages
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Sample Questions
Q1) Alexis must proofread a complex business document.What is the best advice you
can give her?
A)Proofread the document on your computer screen to save paper.
B)Be prepared to find errors.
C)Read the document just once to save time.
D)Alexis should do all of these.

Q2) The best way to evaluate the success of your communication is through ________.

Q3) Today's advanced spell checkers are capable of identifying all spelling errors.
A)True
B)False

Q4) Evaluating your message is an important final part of the writing process.Identify
two questions that you should ask yourself about a message to ensure that it attract a
reader's attention.Then,list three types of phrases (and an example of each)you should
avoid to ensure that your message is clear,concise,and effective.

Q5) This is to inform you that is an effective way to begin a message because it speaks
directly to the reader.
A)True
B)False

Q6) ________ is the process of analyzing whether your message achieves its purpose.

Page 8
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 Chapter 7: Electronic Messages and Digital Media
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Sample Questions
Q1) Daniel is resigning from his position as a management consultant and would like a
permanent record of his official resignation.Which of the following is the best
communication channel for him to use to inform his supervisor of his resignation?
A)Letter
B)E-mail message
C)Voice mail message
D)Text message

Q2) Shondra has been asked by her supervisor to write a guide for effective e-mailing for
new employees.Which of the following is she likely to include?
A)Don't put anything in an e-mail message that you wouldn't post on your office door.
B)Because e-mail is informal,you don't have to write messages using complete
sentences.
C)Use Reply All every time you respond to an e-mail message to ensure that everyone
sees your reply.
D)Once an e-mail message is deleted,it's gone forever.

Q3) A majority of businesspeople (as high as 70 percent)now first access their e-mail on
________ devices.

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Page 9
 Chapter 8: Positive Messages
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Sample Questions
Q1) Which of the following is the best statement to include in a goodwill message?
A)You must be so excited.I remember how I felt when I finally earned my master's
degree.
B)Wow,you finished your master's.Awesome!
C)Good luck in the future.
D)Warmest congratulations on earning your MBA.Your hard work will certainly pay off for
you.

Q2) It's a good idea to send a thank-you note ________.

A)when someone gives you a gift
B)when someone does a favor for you
C)when you have been someone's guest
D)in each of these situations

Q3) Although e-mail is effective for both internal and external communication,many
important messages still call for letters.Identify the four situations calling for business
letters and describe a work-related example of each of these situations.

Q4) If you have a complaint against a company,you should begin by posting your
comments online on various social media sites.
A)True
B)False

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Page 10
 Chapter 9: Negative Messages
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Sample Questions
Q1) The ________ and Equal Credit Opportunity Act state that consumers who are
denied loans must receive a notice of "adverse action" from the business explaining the
decision.
A)PATRIOT Act
B)Class Action Fairness Act
C)Fair Credit Reporting Act
D)Sarbanes-Oxley Act

Q2) Deciding whether to use the direct or indirect strategy and thinking through the
reasons for the bad news are examples of ________.
A)prewriting
B)composing
C)revising
D)softening

Q3) ________ is the ability to understand and enter into the feelings of another.

Q4) List three situations when the direct organizational pattern can effectively be used to
deliver negative bad news;then give an original workplace example of each.

Q5) A customer's demand for a full refund is an example of a claim.

A)True
B)False

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 Chapter 10: Persuasive and Sales Messages
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Sample Questions
Q1) Generally,the length of a press release should be ________.
A)one or two double-spaced pages
B)half a single-spaced page
C)a minimum of three double-spaced pages
D)limited to one page and one paragraph

Q2) Because managers are just as resistant to change as others are,subordinates

should use the ________ organizational pattern when convincing management to
adopt a procedure or to invest in a product or new equipment.

Q3) To establish ________,show your reader that you are truthful,experienced,and

knowledgeable.

Q4) The most effective sales messages follow which pattern?

A)Gain attention,build interest,elicit desire and reduce resistance,motivate action.
B)Gain attention,motivate action,elicit desire and reduce resistance,build action.
C)Gain attention,elicit desire and reduce resistance,build interest,motivate action.
D)Build interest,gain attention,elicit desire and reduce resistance,motivate action.

Q5) The main theme of your appeal in a sales letter is your ________ selling point.

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Page 12
 Chapter 11: Report and Research Basics
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Sample Questions
Q1) To determine the best location for a new day spa is an example of a simple
statement of ________.

Q2) Which of the following situations would most likely require observation or scientific
experimentation?
A)You want to find out what tools are available to protect your computer network from
hackers.
B)You need to determine the average time it takes your employees to produce a single
piece of furniture.
C)You must find out which ten companies ranked highest for customer service in 2014.
D)You want to verify your supervisor's opinion on upgrading your department's
accounting software.

Q3) Research reports prepared by consultants for their clients tend to be rather formal.
A)True
B)False

Q4) Yes-no questions produce the best results in an interview with an expert.
A)True
B)False

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Page 13
 Chapter 12: Informal Business Reports
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Sample Questions
Q1) Mary-Beth is using transitional expressions such as for exampleandin other wordsin
a report.In using these phrases,she is attempting to ________.
A)suggest cause and effect
B)contrast ideas
C)clarify points
D)show time and order

Q2) You are responsible for recording the minutes of an important executive board
meeting.The best way to organize these minutes is by ________.
A)importance
B)time
C)convention
D)criteria

Q3) The range for daily sales for the week,$89,000,$75,000,$98,000,$66,000,and

$99,000,is ________.
A)$33,000.
B)$85,400.
C)$427,000.
D)$89,000.

Q4) The range of the values $60,000 and $75,000 is ________.

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Page 14
Chapter 13: Proposals, Business Plans, and Formal Business

Reports
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Sample Questions
Q1) Writers often include additional information in the introduction to a formal
report.Which of the following would not be appropriate to include in the introduction?
A)Describing your secondary sources and explaining how you collected primary data
B)Summarizing what other authors and researchers have published on the report topic
C)Providing a detailed analysis of the problem
D)Defining key terms

Q2) A letter of transmittal submitted with a formal proposal should ________.

A)provide ancillary (supplemental)materials of interest to readers
B)include a list of the costs for the entire project
C)briefly present the major features and benefits of the proposal
D)describe the credentials and expertise of the project leaders

Q3) Redesign the website to reduce the number of steps needed to place an order
shows effective wording for a formal report recommendation.
A)True
B)False

Q4) ________ tell what the report findings mean;they usually appear before the
recommendations.

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 Chapter 14: Business Presentations
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Sample Questions
Q1) Ryan has been asked to give his supervisor a concise summary of a proposal that he
will be delivering to the board of directors later in the week.This type of business
presentation is called a(n)________.
A)impromptu speech
B)podcast
C)briefing
D)keynote address

Q2) Before making a telephone call,you should be prepared to leave a voice mail
message.
A)True
B)False

Q3) Anticipating ________________ (two words)is a second key step in effective

preparation.
A)presentation attire
B)audience reactions
C)visual aids
D)technology costs

Q4) Our new CEO acts like the coach of a football team is an example of a simile.
A)True
B)False

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 Chapter 15: The Job Search, Résumés, and Cover Letters
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Sample Questions
Q1) Currently,________ is the No.1 job site,offering millions of job listings aggregated
from thousands of websites.It accounts for more hires than all the other job boards
combined.

Q2) Which of the following is a purpose of a customized cover message?

A)To introduce your résumé
B)To learn more about the employer
C)To win a job offer
D)To take the place of a formal résumé

Q3) Because the job market is so competitive,one typo,one misspelled word,or a single
grammatical error could eliminate you from consideration.
A)True
B)False

Q4) On a résumé describe your work experience forcefully and persuasively by using
________ verbs such as designed,calculated,and managed.

Q5) Identify five online job-search resources available to job seekers looking within the
open market and explain the advantages of each.

Q6) A cover message should motivate ________ in the closing paragraph by asking
confidently for an interview.

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 Chapter 16: Interviewing and Following Up
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Sample Questions
Q1) During salary negotiations,be sure to get the agreed-upon amount in writing.
A)True
B)False

Q2) Mahmoud sent a thank-you e-mail message to his interviewer immediately after his
interview.It's been more than five days now,and Mahmoud has still not heard from the
employer.What action should Mahmoud take now?
A)Assume that no decision has been made yet and that a call could come soon.
B)Assume that he didn't get the job and continue his job search with other companies.
C)Send an e-mail indicating that he understands that he did not get the position to save
the interviewer time.
D)Call or send an e-mail message to check the status of the position.

Q3) Which of the following is one of an employer's primary goals in conducting an

interview?
A)Assessing how you will fit into the organization's culture
B)Determining how long it will take for you to get promoted within the company
C)Making you uncomfortable to see how you perform under stress
D)Convincing you to accept the position on the spot

Q4) Are you married? is an example of a(n)________ (or illegal)question.

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