S47500
Performing Basic Customizing for
Service in SAP S/4HANA and SAP
S/4HANA Cloud Private Edition
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COURSE OUTLINE
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Course Version: 26
Course Duration:
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iv © Copyright. All rights reserved.
Contents
vii Course Overview
1 Unit 1: Introducing Service Processing in SAP S/4HANA and Learning
its Process Steps
1 Lesson: Executing a Service Process in SAP S/4HANA
3 Unit 2: Learning the General Configuration of Service Processing
3 Lesson: Configuring a Transaction Type
3 Lesson: Configuring an Item Category
3 Lesson: Configuring Item Category Determination
3 Lesson: Configuring Copying Control for Business Transactions
3 Lesson: Configuring the Integration with Controlling in SAP S/
4HANA
3 Lesson: Configuring the Integration with the Cross-Application Time
Sheet (CATS)
4 Lesson: Configuring Pricing for Service Transactions
4 Lesson: Configuring More Basic Settings for Business Transactions
5 Unit 3: Configuring an On-Site Service Process
5 Lesson: Configuring Service Requests
5 Lesson: Configuring Service Order Quotations and Service Orders
5 Lesson: Configuring Service Confirmations and Service Billing
5 Lesson: Configuring the Service with Advanced Execution Scenario
7 Unit 4: Configuring In-House Repair
7 Lesson: Processing an In-House Repair
7 Lesson: Learning the Configuration of In-House Repair
9 Unit 5: Configuring Service Contracts
9 Lesson: Learning the Configuration of Service Contracts
11 Unit 6: Appendix: Understanding the Technical Architecture and the
Configuration of the User Interface
11 Lesson: Outlining the Architecture Behind SAP S/4HANA Service
11 Lesson: Configuring the User Interface
© Copyright. All rights reserved. v
vi © Copyright. All rights reserved.
Course Overview
TARGET AUDIENCE
This course is intended for the following audiences:
● Application Consultant
● Super / Key / Power User
● Business Process Owner/Team Lead/Power User
© Copyright. All rights reserved. vii
viii © Copyright. All rights reserved.
UNIT 1 Introducing Service Processing
in SAP S/4HANA and Learning
its Process Steps
Lesson 1: Executing a Service Process in SAP S/4HANA
Lesson Objectives
After completing this lesson, you will be able to:
● Execute a typical on-site service process in SAP S/4HANA
© Copyright. All rights reserved. 1
Unit 1: Introducing Service Processing in SAP S/4HANA and Learning its Process Steps
2 © Copyright. All rights reserved.
UNIT 2 Learning the General
Configuration of Service
Processing
Lesson 1: Configuring a Transaction Type
Lesson Objectives
After completing this lesson, you will be able to:
● Configure a new transaction type for SAP S/4HANA Service
Lesson 2: Configuring an Item Category
Lesson Objectives
After completing this lesson, you will be able to:
● Configure a new item category for SAP S/4HANA Service
Lesson 3: Configuring Item Category Determination
Lesson Objectives
After completing this lesson, you will be able to:
● Configure item category determination for SAP S/4HANA Service
Lesson 4: Configuring Copying Control for Business Transactions
Lesson Objectives
After completing this lesson, you will be able to:
● Configure copying control for business transactions
Lesson 5: Configuring the Integration with Controlling in SAP S/
4HANA
Lesson Objectives
After completing this lesson, you will be able to:
● Configure the integration between SAP S/4HANA Service and controlling
Lesson 6: Configuring the Integration with the Cross-Application
Time Sheet (CATS)
© Copyright. All rights reserved. 3
Unit 2: Learning the General Configuration of Service Processing
Lesson Objectives
After completing this lesson, you will be able to:
● Configure the integration with the cross-application time sheet (CATS) functionality of SAP S/
4HANA
Lesson 7: Configuring Pricing for Service Transactions
Lesson Objectives
After completing this lesson, you will be able to:
● Understand the configuration of pricing for service transactions
Lesson 8: Configuring More Basic Settings for Business
Transactions
Lesson Objectives
After completing this lesson, you will be able to:
● Understand the configuration of other basic settings for business transactions
4 © Copyright. All rights reserved.
UNIT 3 Configuring an On-Site Service
Process
Lesson 1: Configuring Service Requests
Lesson Objectives
After completing this lesson, you will be able to:
● Create a service and a response profile
● Configure service requests
Lesson 2: Configuring Service Order Quotations and Service Orders
Lesson Objectives
After completing this lesson, you will be able to:
● Configure service order quotations and service orders
● Understand the configuration of the integration between service transactions and logistical
processing in SAP S/4HANA
Lesson 3: Configuring Service Confirmations and Service Billing
Lesson Objectives
After completing this lesson, you will be able to:
● Configure service confirmations
● Configure service billing
Lesson 4: Configuring the Service with Advanced Execution Scenario
Lesson Objectives
After completing this lesson, you will be able to:
● Learn what configuration settings are required for the Service with Advanced Execution scenario
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Unit 3: Configuring an On-Site Service Process
6 © Copyright. All rights reserved.
UNIT 4 Configuring In-House Repair
Lesson 1: Processing an In-House Repair
Lesson Objectives
After completing this lesson, you will be able to:
● Execute an in-house repair
Lesson 2: Learning the Configuration of In-House Repair
Lesson Objectives
After completing this lesson, you will be able to:
● Set up an in-house repair process
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Unit 4: Configuring In-House Repair
8 © Copyright. All rights reserved.
UNIT 5 Configuring Service Contracts
Lesson 1: Learning the Configuration of Service Contracts
Lesson Objectives
After completing this lesson, you will be able to:
● Configure a service contract
© Copyright. All rights reserved. 9
Unit 5: Configuring Service Contracts
10 © Copyright. All rights reserved.
UNIT 6 Appendix: Understanding the
Technical Architecture and the
Configuration of the User
Interface
Lesson 1: Outlining the Architecture Behind SAP S/4HANA Service
Lesson Objectives
After completing this lesson, you will be able to:
● Get an overview of the (technical) architecture behind SAP S/4HANA Service
Lesson 2: Configuring the User Interface
Lesson Objectives
After completing this lesson, you will be able to:
● Understand SAP Fiori parameter mapping
● Understand where to find more information regarding WebClient UI configuration
© Copyright. All rights reserved. 11
