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4 INFORMATION AND COMMUNICATION TECHNOLOGY GUIDE

HOW TO PRESENT ICT NLSC RESPONSE- 2025

Item 1: Sunrise Community Health Centre

Introduction: the Sunrise Community Health Centre's public health outreach

program. The administrators need guidance on which ICT tools to use for delivering
key messages, providing printed materials, and keeping digital records. The following
sections detail the necessary tools, how to use them, and essential safety measures to
protect the equipment and data.

Task (i): Guide to the administrator on the ICT tools needed and how to go about them.

To effectively manage the outreach program, the administrator needs to use a

combination of hardware and software as expalined below;

1. ICT Tools Needed

Laptop/Computer: This is the central hub for the entire operation. It is used to create
and store all digital materials.

Software: The laptop must have presentation software like Microsoft PowerPoint or
Google Slides to create engaging visual aids. It should also have spreadsheet software
like Microsoft Excel to create digital attendance registers and feedback forms.

Projector: A projector is essential for displaying the presentations on a large screen

in the community hall. This allows the key messages to be delivered to over 150
participants at once.

Printer/Photocopier: To fulfill the requirement of providing printed educational

materials, a printer is necessary. A photocopier function would be useful for quickly
duplicating handouts and feedback forms.

Digital Camera: A digital camera is needed to document the event. Photos and
videos can be used for future reports, social media, and showcasing the health center's
activities.

Scanner: If participants fill out physical feedback forms or attendance sheets, a

scanner is needed to convert these paper documents into digital files for easy storage
and analysis.

2. How to Go About Using the Tools

Here is a step-by-step process for the administrator to follow:

Preparation (Before the outreach): The administrator should create the presentation
using PowerPoint on the laptop and prepare digital attendance and feedback forms
using Excel.

During the Outreach:

Connect the laptop to the projector using a cable (e.g., HDMI or VGA).

Turn on the projector and adjust the display settings to project the presentation onto
the screen.

Use the digital camera to take high-quality photos and videos of the event.

Use the laptop to digitally record attendance or use a printer to print paper forms for
manual filling.

After the Outreach:

Use the scanner to digitize any paper feedback forms or attendance sheets.

Store all the digital files, including the presentation, photos, and records, on the laptop.

Use the printer to produce the final printed educational materials.

(ii): measures to be taken to ensure that these ICTs are safe.

Ensuring the safety of ICT tools involves protecting both the physical hardware and
the digital data.

Physical Security:

Secure Storage: The laptop, camera, and other portable devices should be kept in a
locked office or cabinet when not in use to prevent theft.

Surge Protection: All equipment should be connected to a power outlet via a surge
protector. This device protects the electronics from damage caused by sudden spikes
in electrical power.

Data Security:

Strong Passwords: The laptop and any accounts used to store data should be
protected with a strong, complex password to prevent unauthorized access.

Antivirus Software: An up-to-date antivirus program should be installed to protect

against malware that could corrupt or delete files.

Data Backup:
Regular Backups: The administrator should establish a routine for backing up all
digital records and presentations. This should be done frequently (e.g., daily or
weekly).

Multiple Locations: The backups should be stored in a separate, secure location,

either on an external hard drive or a cloud storage service. This protects against data
loss in case the primary device is stolen, damaged, or fails.

Maintenance:

Regular Cleaning: Regularly cleaning the equipment (e.g., dusting the laptop,
cleaning the projector lens) prevents overheating and extends the lifespan of the
devices.

Conclusion The administrator can use a combination of a computer, projector, printer,

digital camera, and scanner to successfully run the health outreach program. By
implementing physical and digital security measures, such as using surge protectors,
strong passwords, and regular data backups, the valuable ICT assets and data will be
protected from theft, damage, and loss.

Item 2: Unix Technical Institute

Introduction: This item addresses the ICT issues at Unix Technical Institute, where
computers are experiencing repeated breakdowns, data loss, freezing, and startup
failures. The following is a detailed analysis of the possible causes for these problems
and a comprehensive guide to implementing effective solutions.

Task: Prepare a write-up to guide Unix technical institute explaining the possible causes of the
above issues and provide the solutions.

This document provides a detailed analysis of the ICT issues at Unix Technical
Institute and a guide to solving them.

Possible Causes of the Issues

The institute's problems point to a combination of hardware failures, software issues,

and inadequate infrastructure management.

Repeated Breakdowns and Data Loss:

Unstable Power Supply: Frequent power outages or fluctuations without a protective

device can corrupt data files and damage computer components over time, leading to
system failure.

Virus and Malware Infection: A virus could be corrupting system files, leading to
instability and data loss.

Failing Storage Devices: The hard drives in the computers may be old and failing,
which can cause sudden data loss.
No Backup System: A lack of a proper data backup system means that when a
breakdown occurs, all the data is lost permanently.

Freezing and Slow Computers:

Insufficient RAM: Many modern applications require a large amount of RAM

(Random Access Memory) to run smoothly. If the computers have very little RAM,
they will slow down and freeze when trying to handle multiple tasks.

Too Many Programs: The computers may be running an excessive number of

applications or background processes, which consumes system resources and slows
the computer down.

Hard Drive Fragmentation: Over time, data on a hard drive can become fragmented,
which means it takes longer for the computer to access files.

Virus Infection: Some viruses run in the background, consuming processing power
and causing the computer to become slow and unresponsive.

Computers Failing to Start:

Critical Hardware Failure: This is often a sign of a major component failure, such
as the motherboard, power supply unit (PSU), or hard drive.

Corrupted Operating System: A severe system file corruption can prevent the
computer from booting up. This can be caused by viruses or improper shutdowns.

Solutions

To solve these issues, the institute should take the following actions:

For Breakdowns and Data Loss:

Install a UPS: A UPS (Uninterruptible Power Supply) should be installed for each
computer to provide temporary power during an outage and to protect against power
surges.

Implement a Data Backup Plan: The institute must start a regular data backup
routine. This could involve using a centralized server with automated backups or
using external hard drives.

Conduct Virus Scans: Use a professional antivirus suite to perform a full, deep scan
of all systems to identify and remove any viruses.

For Freezing and Slow Computers:

Upgrade RAM: The most effective solution is to increase the amount of RAM in the
computers to at least 8GB, which will allow for better multitasking and performance.
Run System Maintenance: Use built-in operating system tools like Disk Cleanup to
remove unnecessary files and a disk defragmenter to optimize file access.

Clean Out Viruses: Ensure all systems are free of viruses, as mentioned above.

For Computers Failing to Start:

Hardware Diagnosis: A qualified technician should examine the non-starting

computers to diagnose and replace any faulty hardware components.

System Reinstallation: If the hardware is fine, the operating system may need to be
repaired or completely reinstalled to fix any software corruption

Conclusion The institute's problems can be solved by addressing both hardware and
software issues. Implementing power protection with a UPS, upgrading RAM, and
establishing a regular data backup and virus scanning routine will improve the
stability, speed, and reliability of the computers, ensuring a more productive learning
environment.

Item 3: Vandalism at a Computer Institute

Introduction This item describes a situation where a computer laboratory was

vandalized and the laboratory assistant irresponsibly disposed of the damaged
components. This section provides advice on the causes of the incident, practical
measures to prevent future occurrences, and the correct procedure for managing
damaged ICT equipment.

Possible causes of the incident, recommend practical measures to prevent similar occurrences
and explain how to responsibly manage damaged ICT components.

This section provides a detailed advisory report for the school management and
laboratory assistant.

Possible Causes of the Incident

The incident was a direct result of several security vulnerabilities that made the
laboratory an easy target:

Inadequate Physical Security: The laboratory was not secured with strong enough
locks, reinforced doors, or burglar-proof windows.

Lack of Electronic Surveillance: The absence of CCTV cameras in and around the
lab meant there was no way to monitor the area, deter criminals, or identify the
culprits after the fact.

Poor Lighting: Inadequate or non-existent external lighting around the building

allowed the individuals to work in the cover of darkness.
No Active Security System: The lack of an alarm system or a professional security
guard made the lab vulnerable, as there was no immediate alert or response when the
break-in occurred.

Measures to Prevent Similar Occurrences

To prevent a recurrence, the school must implement a multi-layered security approach:

Physical Security:

Install strong, tamper-proof locks on all doors and windows.

Reinforce windows and doors with grates or metal bars.

Consider fitting a security alarm system that is connected to a local security company
or the police.

Electronic Surveillance:

Install a comprehensive CCTV system with cameras covering the entrances, exits, and
interior of the laboratory. The cameras should be high-definition and have night
vision capabilities.

Ensure the footage is securely stored and regularly monitored.

Lighting and Personnel:

Install motion-activated floodlights around the perimeter of the building.

Employ a security guard or arrange for regular security patrols, especially at night.

Inventory Management:

Maintain a detailed and regularly updated inventory of all ICT equipment, including
serial numbers. This makes it easier to track lost or stolen items.

How to Responsibly Manage Damaged ICT Components

The laboratory assistant's action of disposing of the broken components was

irresponsible and should not be repeated.

Consultation is Key: The assistant should have first consulted the school
administration. Some parts may have been salvageable for repairs, or they may have
been needed for insurance purposes.

E-Waste is Hazardous: Broken ICT components contain toxic materials like lead,
cadmium, and mercury. Throwing them in a regular rubbish pit pollutes the soil and
water, posing a serious threat to the environment and public health. This is known as
e-waste.

Proper Disposal Process: The correct procedure is to:

Segregate the components: Collect all damaged parts and store them in a secure,
designated area.

Contact a Certified E-waste Recycler: The school management should contact a

licensed e-waste collection and recycling company. These companies are equipped to
safely dismantle the devices and dispose of the hazardous materials without harming
the environment.

Conclusion To prevent a similar incident, the school must improve its physical and
electronic security, including better locks, CCTV, and lighting. Additionally, the
management and staff must be educated on the proper and environmentally
responsible procedure for managing damaged ICT equipment, which involves
consulting administration and utilizing certified e-waste recyclers.

Item 4: Ammunity Youth Group

Introduction This item requires providing clear, step-by-step instructions to Florence,

the team lead of Ammunity Youth Group, on how to collect, organize, and submit
eight business proposals to a competition. The instructions will guide her through the
process of using email and file management to ensure a professional and successful
submission.

Step-by-step instructions to help Florence successfully collect the proposals, organize them and
send a professional email with the attachment to the competition organizers.

Here are clear, step-by-step instructions for Florence:

Collection of Proposals:

Florence must first wait until all eight members have sent their proposals to her
personal email address.

She should regularly check her email inbox for these attachments.

Organizing the Documents:

On her computer's desktop or in a documents folder, she should create a new folder.

She should give it a clear and professional name, such as "Ammunity Youth Group
Proposals."

For each email she receives, she should open it, download the attached proposal, and
save it directly into this new folder.
She should also rename the downloaded files to something clear, such as
"MemberName_Proposal.docx" to make them easy to identify.

Writing a Professional Email:

Open her email application and click on "Compose" or "New Email."

Recipient: In the "To" field, she must carefully type the official email address of the
competition organizers.

Subject Line: She should write a clear, concise, and professional subject line. A good
example is: Submission: Business Proposals from Ammunity Youth Group.

Email Body: She should write a polite and professional message. It should be brief
and to the point. An example is:

"Dear

NameofOrganizer,ifknown,or′CompetitionOrganizers′

I hope this email finds you well.

Please find attached the compilation of all eight

business proposals from the Ammunity Youth Group
for the regional entrepreneurship competition.

Thank you for the opportunity.

Best regards, Florence, Team Lead, Ammunity Youth

Group."

Attaching the Folder:

She should look for an attachment icon (often a paperclip) within the email
composition window and click it.

When the window appears, she should navigate to the folder she created ("Ammunity
Youth Group Proposals").

If her email client allows, she can attach the entire folder. If not, she will need to
select all eight individual proposal files within the folder and attach them at once. If
the total size of the files is too large, she may need to compress the folder into a .zip
file before attaching.

Sending the Email:

After a final check of the recipient's address, the subject line, and the message content,
she should click the "Send" button.
Conclusion By following these steps, Florence will successfully collect, organize,
and submit the proposals in a professional manner. The process ensures that all eight
proposals are sent in a single, well-structured email, which reflects positively on the
Ammunity Youth Group.

Item 5: Obua's Certificate

Introduction This item requires a detailed, step-by-step guide for Obua, an

entrepreneur with limited internet experience, on how to upload his national ID and
download a certificate from an official website. The following instructions will walk
him through the entire process, from opening a browser to saving the final certificate
file.

Step-by-step instructions explaining the ICT tools and procedures Obua should follow to upload
his national ID and download the certificate.

To help Obua, who has little experience with the internet, here is a detailed, easy-to-
follow guide.

Necessary ICT Tools

Computer: A computer with an internet browser (like Chrome, Firefox, or Safari).

Internet Connection: A stable connection to the internet.

Scanned National ID: A digital file (e.g., a .jpg or .pdf file) of his national ID, which
he should have saved on the computer or a flash drive. This file is a scanned copy,
which means it's an image of the physical card.

2. Procedures to Follow

Open the Internet Browser: Obua should find the icon for an internet browser on the
computer's desktop and double-click it to open it.

Access the Website: In the white bar at the very top of the browser, known as the
address bar, he should carefully type the full website link:
[Link]/certificates and then press the Enter key on the keyboard.

Locate the Upload Section: Once the website loads, he should scroll down the page
and look for a section with a clear heading like "Upload National ID" or a button that
says "Choose File."

Upload the ID File:

He should click on the "Choose File" or "Browse" button.

A small window will open, showing the files on the computer. He must navigate to
where he saved his scanned ID file (e.g., in a "Documents" folder or on a flash drive).
He should click on the file to select it and then click the "Open" button in the window.
The name of the file should now appear next to the upload button.

Complete the Feedback Form: On the same page, there will be a short form to fill
out. Obua must type in his feedback and any other required information accurately.

Submit the Information: After he has uploaded the ID and completed the form, he
must click the "Submit" button to send his information to the agency.

Download the Certificate: After a successful submission, the website will likely
display a new button or a link that says "Download Certificate." He should click on
this. The certificate will download as a file, usually a PDF. He should save this file to
his flash drive to take it with him.

Conclusion Following this detailed procedure, Obua will be able to successfully

complete the two-step process of uploading his national ID and downloading his
certificate. This will enable him to obtain his certificate of participation effectively,
even with his limited experience using the internet.

COMPILED BY BOB IVAN @ HILL CITY COLLEGE -LIRA