addressing the Internet in the Asia Pacific

Activity Plan and Budget

2021 ACTIVITY PLAN AND BUDGET

Contents

Introduction 3 3. DEVELOPMENT 23
Annual Planning Process 4 3A. APNIC Conferences 24
Strategic Pillars 5 3B. Foundation Support 26
APNIC Workstreams 6 3C. Community Engagement 27
2021 Activity Summary 7 3D. Community Participation 31
2021 Budget Expense Distribution 8 3E. APNIC Academy 33

Notes on the Activities 9 3F. Internet Infrastructure Support 38

1. MEMBERSHIP 10 4. INFORMATION 40
1A. Member Services 11 4A. Information Products 41
1B. Membership Products 13 4B. Research and Analysis 42
1C. Membership Reporting 15 5. CAPABILITY 43
2. REGISTRY 16 5A. Internal Technical Infrastructure 44
2A. Registration Services 17 5B. Finance and Business Services 47
2B. Registry Products 19 5C. Employee Experience 49
2C. Policy Development 21 5D. Governance 53
BUDGET SUMMARY 54

2021 Activity Plan and Budget 2

2021 ACTIVITY PLAN AND BUDGET

Introduction
This document explains APNIC’s 2021 Activity Plan and Budget, for the information of
APNIC Members and the wider community.

Under the Four Year Strategic Plan (2020-2023), adopted by the APNIC Executive Council
(EC) on 3 December 2019, activity is structured under five pillars and 18 workstreams,
aligned with APNIC’s vision and mission.

The five pillars are:

Membership Registry Development Information Capability

The 2021 Activity Plan and Budget describes activities according to the same structure; and
provides under each workstream, the activities that are planned for 2021, along with budget
allocations.

Feedback on the 2021 Activity Plan and Budget is welcome. If you would like to comment,
please contact the APNIC Executive Council (EC).

2021 Activity Plan and Budget 3

2021 ACTIVITY PLAN AND BUDGET

Annual Planning Process

The APNIC EC and Secretariat receive input from the community through the biennial
survey (apnic.net/survey), APNIC conferences, and other interactions. These inputs guide
APNIC’s strategy and annual planning, and the Secretariat reports progress on its activities
back to the community during the year.

PLANNING

APNIC Survey & Four Year Strategy

Community Input Annual Activity Plan
& Budget

APNIC
Community REPORTING
AGM + AMM
Reporting to Secretariat Reports
Community Survey Response Tracker
Blog updates
Annual Report

2021 Activity Plan and Budget 4

2021 ACTIVITY PLAN AND BUDGET

Strategic Pillars

The Four Year Strategic Plan (2020-2023) defines five ‘pillars’ of APNIC activity.

1. MEMBERSHIP 2. REGISTRY 3. DEVELOPMENT 4. INFORMATION 5. CAPABILITY

Develop and deliver world- Develop and deliver world Invest in sustainable Support Internet development Provide stable and secure
class products and services class registry products and development of the regional with needed network technical infrastructure to
required by APNIC Members. services required by the Internet community, industry information services, and support APNIC operations
community. and infrastructure. research outcomes which are and services.
Engage with Members in of demonstrated value to the
building a global, open, stable Ensure responsible Build capacity for best- community. Develop a strong service
and secure Internet. stewardship of Internet practice Internet operations culture driven by people
number resources and deliver across the Internet technical committed to APNIC’s vision
Ensure accountable accurate registry services. community. and values.
governance of APNIC as a
membership organization. Sustain a healthy and resilient
organization.

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2021 ACTIVITY PLAN AND BUDGET

APNIC Workstreams
The Four Year Strategic Direction (2020-2023) defines 18 workstreams, across the five pillars, as follows. Each workstream includes a number of activities that are described in this plan.

1. MEMBERSHIP 2. REGISTRY 3. DEVELOPMENT 4. INFORMATION 5. CAPABILITY

1A. MEMBER SERVICES 2A. REGISTRATION SERVICES 3A. APNIC CONFERENCES 4A. INFORMATION PRODUCTS 5A. INTERNAL TECHNICAL
Deliver excellence in service and Provide delegation and Deliver engaging and relevant Provide meaningful information INFRASTRUCTURE
value to Members through active registration services for Internet APNIC conferences for learning, services to the communities Provide stable and secure
and quality engagement. numbers (ASNs, IPv4, IPv6) sharing ideas and experience, APNIC serves. technical infrastructure to support
according to community professional networking, and APNIC operations and services.
1B. MEMBERSHIP PRODUCTS 4B. RESEARCH AND ANALYSIS
developed policies. Internet policy development.
Apply best practice in Analyse the pressures shaping 5B. FINANCE AND BUSINESS
development of membership 2B. REGISTRY PRODUCTS 3B. FOUNDATION SUPPORT the evolution and future demands SERVICES
products that meet Members' Maintain an accurate number Provide financial and operational of Internet names and numbers Provide efficient and robust
needs and exceed their registry and reliable registry support to ensure the success of infrastructure, and their impacts. finance and business services and
expectations. services. the APNIC Foundation. facilities to effectively support
APNIC's operations.
1C. MEMBERSHIP REPORTING 2C. POLICY DEVELOPMENT 3C. COMMUNITY ENGAGEMENT
Ensure that APNIC remains fully Facilitate the open Policy Build and maintain close and 5C. EMPLOYEE EXPERIENCE
accountable to its Members, by Development Process to ensure meaningful relationships between Attract, develop and retain
providing timely and accurate resource policies in the APNIC APNIC and its various communities. talented, service-oriented people
information about APNIC region are developed and to deliver APNIC's mission
3D. COMMUNITY PARTICIPATION
operations. implemented in a neutral manner and exceed organization and
Encourage awareness, diversity,
consistent with agreed rules and community expectations.
participation, and leadership in
community expectations.
APNIC processes, events, and 5D. GOVERNANCE
activities. Provide the legal, economic
and governance framework and
3E. APNIC ACADEMY
professional services to support
Scale up training and technical
APNIC’s operations to minimize
assistance infrastructure with
risk and ensure compliance and
high-quality training content and
continuity.
curriculum.

3F. INTERNET INFRASTRUCTURE

SUPPORT
Promote and support the
deployment of critical Internet
infrastructure and deploy tools
for operational infrastructure
monitoring.

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2021 ACTIVITY PLAN AND BUDGET

2021 Activity Summary

The following table and chart provide a breakdown of APNIC’s 2021 budget by pillar and workstream.
Activities funded by the APNIC Foundation are not included in APNIC's budget below but are detailed in
Appendix 4 and illustrated on page 8 for clarity.

Expenses CAPEX

FTE (AUD) (AUD)

Membership
Pillar
1 Membership 22.42 24% 5,441,868 21% - 0%

2 Registry 14.21 15% 3,968,674 16% - 0%

Registry
3 Development 26.08 28% 7,118,088 28% 118,150 4%

4 Information 6.54 7% 1,784,352 7% 80,000 3%

5 Capability 23.75 26% 7,190,675 28% 2,543,200 93%

Development

93.00 100% 25,503,657 100% 2,741,350 100%

Grand Total

Information

FTE Expenses CAPEX

Capability

93.0 25,503,657 2,741,350

2021 Activity Plan and Budget 7

2021 ACTIVITY PLAN AND BUDGET

2021 Budget Expense Distribution

Member Membership Membership

Services Products Reporting

1. MEMBERSHIP
Registration Registry Policy
Services Products Development

2. REGISTRY
APNIC Foundation Community Community APNIC Internet
Conferences Support Engagement Participation Academy Infrastructure Support Foundation-Funded Activities

3. DEVELOPMENT
Information Research
Products and Analysis

4. INFORMATION
Internal Technical Finance and Employee
Infrastructure Business Services Experience Governance

5. CAPABILITY

0 2 4 6 8 10 12

Millions

Foundation-funded activities are detailed in Appendix 4 (page 57).

2021 Activity Plan and Budget 8

2021 ACTIVITY PLAN AND BUDGET

Notes on the Activities A table summarizes the resources (financial and

human) needed to successfully complete the
APNIC’s activities are reported in this document under the 18 workstreams and five pillars described in the operations and investments in each workstream.
previous section:
All monetary figures quoted are in Australian
Dollars (AUD).

1 FTE 2 Expenses 3 CAPEX

Membership Registry Development Information Capability Workstream total 1.10 $1,324,458 $395,000

Operations 0.20 $1,147,451 $275,000

The activities are described as either ‘Operations’ or ‘Investments’. Investments 0.90 $177,008 $120,000

‘Operations’ includes all ongoing ‘Investments’ are discrete 1 FTE: The number of Full-Time Equivalent
activities required for continued project activities that result employees required for the activity. In all
provision of APNIC services. in new products, services, or cases FTE figures comprise contributions from
improvements to APNIC services. multiple employees. For example – an FTE of
Where these investments are 1.6 may be made up of four employees who
funded by the APNIC Foundation each contribute 40% of their time (0.4 FTE),
(not Member funds), it is clearly for a period of one year. The detailed account
noted. of these allocations is provided in section 4.2,
FTE Distribution.

Please refer to the online APNIC Glossary for further explanation of 2 Expenses: Refers to all operational costs
technical terms used in this document. directly incurred by the activity.

3 CAPEX: Provides the provision for capital

expenditure required by the activity.

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2021 ACTIVITY PLAN AND BUDGET

1. MEMBERSHIP
The objectives of the Membership pillar are:

• Develop and deliver world-class products and services required by APNIC Members
• Engage with Members in building a global, open, stable and secure Internet
• Ensure accountable governance of APNIC as a membership organization

The workstreams within the Membership pillar include:

1A. Member Services

1B. Membership Products
1C. Membership Reporting

2021 Activity Plan and Budget 10

1. MEMBERSHIP

1A. Member Services

Deliver excellence in service and value to Members through active and quality engagement.

OPERATIONS

Activities Success Measures

1A.1. Member service delivery

Ongoing service to Members in relation to APNIC 1. Maintain Helpdesk SLA of two business day
products and services. In 2020, APNIC handled response to enquiries (>99.90%).
a quarterly average of more than 7,000 Member
requests, 870 online chat sessions, and generated and 2. Maintain service satisfaction ratings of at
reconciled more than 10,000 Member invoices. least 93% “excellent and above average”
feedback.
Helpdesk automation and self-service tools will be
deployed this year to manage increased workload from 3. All “poor and below average” feedback is
membership growth. followed-up and actioned.

4. Proactive Member service engagement in a RESOURCING

minimum of 47 economies.
FTE Expenses CAPEX

Operations 8.58 $2,253,270 -

Investments - - -

Workstream total 8.58 $2,253,270 -

2021 Activity Plan and Budget 11

1. MEMBERSHIP

1A. Member Services – continued

Activities Success Measures

1A.2. Member experience

Capture and analysis of Member feedback on 1. All improvement suggestions received from
APNIC products and services, for quality control and all feedback channels are followed up and
continuous improvement. actioned.

2. All critical and high accessibility issues are

resolved.

3. Grow product and service user feedback

group from 300 to 500 members.

4. One-on-one feedback sessions with at least

50 Members.

1A.3. Membership development

Ensure that those organizations that may need APNIC 1. At least eight membership development
products and services such as ISPs, data centres, activities, in economies with low membership
banks and financial institutions, government agencies relative to their Internet growth potential.
and enterprises can discover and access them.
2. Total number of Members to match or exceed
the 2021 budget assumption of 8,940.

2021 Activity Plan and Budget 12

1. MEMBERSHIP

1B. Membership Products

Apply best practice in development of membership products which meet Members' needs
and exceed their expectations.

OPERATIONS

Activities Success Measures

1B.1. Membership product management

Operation, development and maintenance of 1. Member Help Centre deployed.

APNIC Membership products, including MyAPNIC,
community platforms, online forms and voting 2. Migrate 100% of APNIC Logins to a new
systems. identity management system.

A new online Member Help Centre will be deployed in 3. Establish comprehensive testing
2021. infrastructure for membership product
applications.

4. Deliver problem-free EC, NRO and SIG RESOURCING

Elections via BigPulse.
FTE Expenses CAPEX

Operations 10.98 $2,208,861 -

Investments 1.30 $264,474 -

Workstream total 12.28 $2,473,335 -

2021 Activity Plan and Budget 13

1. MEMBERSHIP

1B. Membership Products – continued

INVESTMENTS
Objectives Benefits to Members

1B.2. Online community platform

Validate community requirements and Identify and implement a platform to serve Network operators can better learn from
prototype an online platform through APNIC Academy’s user communications each other's experience.
APNIC Academy for community members needs.
to share knowledge and experience, and Allows network operators to find answers to
participate in discussions. Complete Configure and populate the platform for the common questions and issues.
further user research to establish if initial scope of the APNIC Academy.
community need exists to expand the Replace or augment aging mailing list
platform to other areas in future. Monitor prototype and research community facilities.
for potential expansion across other APNIC
services if needed. Promotes online engagement between the
APNIC community.

2021 Activity Plan and Budget 14

1. MEMBERSHIP

1C. Membership Reporting

Ensure that APNIC remains fully accountable to its Members, by providing timely and
accurate information about APNIC operations.

OPERATIONS

Activities Success Measures

1C.1. Planning and reporting

Develop and publish APNIC’s 2021 Activity Plan and 1. Publishing of required reports on the day of
Budget, Four Year Strategy document, 2020 Annual the APNIC Member Meetings.
Report, and other reports to the community at events,
as part of APNIC’s commitment to transparency and 2. Publishing of EC Minutes within two months
accountability. of each EC meeting.

3. Event Wraps published for 100% of

reportable events within one month of event.

RESOURCING

FTE Expenses CAPEX

Operations 1.56 $715,263 -

Investments - - -

Workstream total 1.56 $715,263 -

2021 Activity Plan and Budget 15

2021 ACTIVITY PLAN AND BUDGET

2. REGISTRY
The objectives of the Registry pillar are:

• Develop and deliver world class registry products and services required by the community
• Ensure responsible stewardship of Internet number resources and deliver accurate registry services

The workstreams within the Registry pillar include:

2A. Registration Services

2B. Registry Products
2C. Policy Development

2020
2021 Activity Plan and Budget 16
2. REGISTRY

2A. Registration Services

Provide delegation and registration services for Internet numbers (ASN, IPv4, IPv6)
according to the community developed policies.

OPERATIONS

Activities Success Measures

2A.1. IPv4, IPv6 and ASN delegation and registration services

Provide delegation and registration services for 1. Maintain Registration Services SLA of
Internet numbers according to current policies. In two business day response to enquiries
2020, APNIC processed 5,400 resource delegations (>99.90%).
and transfer requests. It is assumed that this activity
will continue at a similar level in 2021. 2. Increase percentage of Members holding IPv6
address space to 70%.
More efforts will be made to promote and support
IPv4 transfers, to those Members who need them.

RESOURCING

FTE Expenses CAPEX

Operations 4.53 $842,899 -

Investments - - -

Workstream total 4.53 $842,899 -

2021 Activity Plan and Budget 17

2. REGISTRY

2A. Registration Services – continued

Activities Success Measures

2A.2. Maintain correct and current registry data

Encourage Members to improve and maintain 1. Comply with NRO-defined Identifier

accuracy and currency of their registry data. Technology Health Indicators (ITHI)
reporting.

2. Increase rate of validation by Members of

registration records.

2A.3. Reclaiming unused IPv4 address space

Identify and contact holders of unused IPv4 address 1. All unrouted historical resource prefixes
space to encourage the return or transfer of unused identified under policy prop-017 are claimed,
resources; promote and support IPv4 transfers, from transferred, or returned to APNIC.
Members holding unused resources.

2021 Activity Plan and Budget 18

2. REGISTRY

2B. Registry Products

Maintain an accurate number registry and reliable registry services.

OPERATIONS

Activities Success Measures

2B.1. Internet number registry management

Operate and manage the Internet number registry, 1. Implement the NIR API and operate in
identify areas for improvement and development, and conjunction with the NIRs.
implement changes according to needs and priorities.
2. Create initial design documentation for the
“Next-generation Registry” by the end of Q4.

RESOURCING

FTE Expenses CAPEX

Operations 9.04 $2,580,512 -

Investments - - -

Workstream total 9.04 $2,580,512 -

2021 Activity Plan and Budget 19

2. REGISTRY

2B. Registry Products – continued

Activities Success Measures

2B.2. Registry product management

Operate, develop and maintain APNIC Registry 1. Implement a bulk update method to
products including whois, RDAP, RPKI, RDNS and IRR. improve usability of the MyAPNIC Routing
Management feature.
This includes participation in related IETF
standardization work. 2. Improved support for “BYO IP” services in
MyAPNIC.

3. Create a public specification of a general

Member registry API.

4. Implement the NIR KPI monitor for RPKI.

2021 Activity Plan and Budget 20

2. REGISTRY

2C. Policy Development

Facilitate the open Policy Development Process to ensure resource policies in the APNIC
region are developed and implemented in a neutral manner consistent with agreed
processes and community expectations.

OPERATIONS

Activities Success Measures

2C.1. Policy development

Facilitate the open Policy Development Process 1. Achieve minimum overall satisfaction rating
to ensure that APNIC resource policies are of 6/7 from Policy Chairs in annual review of
developed according to agreed rules and community SIG Chair support.
expectations. This includes support for:

● Policy SIG meetings (twice per year) and mailing

lists

● Exchange of policy-related information with other RESOURCING

RIRs
FTE Expenses CAPEX
● ASO Address Council Members and processes in
the APNIC region Operations 0.64 $545,263 -

Investments - - -

Workstream total 0.64 $545,263 -

2021 Activity Plan and Budget 21

2. REGISTRY

2C. Policy Development - continued

Activities Success Measures

2C.2. Policy implementation

Initiate and coordinate the implementation of 1. Meet 100% of implementation timelines.

approved resource policies in a timely and effective
manner.

2C.3. Policy analysis

Analyse the impact of policy proposals and inform 1. Deliver two policy analysis presentations at
the community accordingly; identify areas of policy or SIG meetings.
registry operations where policies may be required,
or existing policies clarified by the community; and 2. Publish a policy proposals analysis before
articulate in policy discussions as appropriate. each Policy SIG meeting.

2021 Activity Plan and Budget 22

2021 ACTIVITY PLAN AND BUDGET

3. DEVELOPMENT
The objectives of the Development pillar are:

• Invest in sustainable development of the regional Internet community, industry and infrastructure
• Build capacity for best-practice Internet operations across the Internet technical community

The workstreams within the Development pillar include:

3A. APNIC Conferences

3B. Foundation Support
3C. Community Engagement
3D. Community Participation
3E. APNIC Academy
3F. Internet Infrastructure Support

2021 Activity Plan and Budget 23

3. DEVELOPMENT

3A. APNIC Conferences

Deliver engaging and relevant APNIC conferences for learning, sharing ideas and
experience, professional networking, and Internet policy development.

OPERATIONS

Activities Success Measures

3A.1. APNIC conferences

Deliver well-organized, high-quality events for the 1. Achieve total attendance of 1,000 delegates
APNIC community with consistently interesting and across two conferences.
relevant program content. Due to ongoing travel
restrictions, APRICOT 2021 will be a virtual event and 2. Achieve 6,000 remote conference session
APNIC 52 will likely be held wholly online. views.

● APRICOT 2021 3. Achieve average conference participant

(22 February – 4 March 2021) satisfaction survey rating of 90%.

● APNIC 52 4. Achieve average participant satisfaction of RESOURCING

(8 – 16 September 2021) 85% for speakers.
FTE Expenses CAPEX
5. Select and integrate online meeting
technologies to provide a seamless online Operations 4.74 $1,352,760 $43,150
experience for APNIC 51 and 52.
Investments 0.30 $113,403 -

Workstream total 5.04 $1,466,163 $43,150

2021 Activity Plan and Budget 24

3. DEVELOPMENT

3A. APNIC Conferences - continued

INVESTMENTS
Objectives Benefits to Members

3A.2. Fellowships

Support participation in APNIC conferences Provide support for selected community Diversity of participation in APNIC
and workshops, including “returning” and members from the region's developing conferences.
“youth” fellowships, with a continued focus economies to attend and participate in
on diversity. APNIC 52. Opportunities for more Members to attend
APNIC conferences.
Develop an "online fellowships" program of
activity if APNIC 52 becomes online-only
due to COVID travel restrictions.

2021 Activity Plan and Budget 25

3. DEVELOPMENT

3B. Foundation Support

Provide financial and operational support to ensure the success of the APNIC Foundation.

INVESTMENTS
Objectives Benefits to Members

3B.1. Operational and administrative support

Operational and Administrative Support Provide support required for smooth and A well-run Foundation delivering
Provision for support for Foundation operations reliable Foundation operations while it successful and valuable Internet
and administration, according to APNIC standards progresses towards self-funding. development activities in the APNIC
and underwritten by APNIC in accordance with region.
the AoC of 2018:
• Three full time staff seconded to the Foundation
• Up to a total of 1.58 FTE in operational support
• Office space, equipment and online systems
support as required

RESOURCING

FTE Expenses CAPEX

Operations - - -

Investments 1.58 $571,518 -

Workstream total 1.58 $571,518 -

2021 Activity Plan and Budget 26

3. DEVELOPMENT

3C. Community Engagement

Build and maintain close and meaningful relationships between APNIC and its various
communities.

OPERATIONS

Activities Success Measures

3C.1. Technical community support

Sponsor and participate in NOGs, IXPs, Peering 1. Sponsor or participate in 30 technical

Forums; and Research & Education activities. community events including NOGs, Peering
Forums and Research & Education events.

2. Support 20 NOGs to conduct online events if

physical events are not possible.

3. Facilitate and support two new/revived NOGs

in two sub-regions.
RESOURCING

FTE Expenses CAPEX

Operations 6.38 $1,826,724 -

Investments - - -

Workstream total 6.38 $1,826,724 -

2021 Activity Plan and Budget 27

3. DEVELOPMENT

3C. Community Engagement – continued

Activities Success Measures

3C.2. Security community support

Work with security organizations such as APCERT, 1. Sponsor or participate in 10 security

FIRST, and local CERTs/CSIRTs; support the community events.
development of CERT/CSIRTs, and cybersecurity best
practices. 2. Support targeted development of four new/
existing CERTs/CSIRTs.

3. Deliver six presentations/training sessions on

the Security Threat Sharing Platform.

3C.3. Internet organization cooperation

Play a responsible role in the global Internet 1. Participate in all NRO and ‘I*’ coordination
ecosystem through active collaboration with other meetings.
Internet organizations such as the NRO, RIRs, ICANN,
IETF, ISOC and others. 2. Participate in all NIR and RIR Open Policy
Meetings.

2021 Activity Plan and Budget 28

3. DEVELOPMENT

3C. Community Engagement – continued

Activities Success Measures

3C.4. Internet governance participation

Strengthen global Internet governance by continued 1. Sponsor and participate in APrIGF and
support for the IGF and related events at a regional IGF with workshop proposals, MSG/MAG
and national level, such as APrIGF, Nethui and others. participation, and speaking roles.

2. Participate in at least three national Internet

governance initiatives.

3. Sponsor and participate in at least two

schools of Internet governance.

3C.5. Government engagement

Participate in inter-governmental forums such as 1. Participate in at least 12 engagements

ITU, APT and APECTEL, and engage with relevant with governments/intergovernmental
government and public safety agencies in the region, organizations.
advocating for APNIC’s vision and mission, technical
capacity building and adoption of best practices. 2. Participate in at least three capacity
building partnerships with governments/
intergovernmental organizations.

3. Participate in six engagements with the Public

Safety community.

2021 Activity Plan and Budget 29

3. DEVELOPMENT

3C. Community Engagement – continued

Activities Success Measures

3C.6. External relations coordination

Coordination of external relations and sub-regional 1. Facilitate one External Relations coordination
engagements across all stakeholder segments above. retreat.

2. Facilitate 10 External Relations team

coordination meetings.

2021 Activity Plan and Budget 30

3. DEVELOPMENT

3D. Community Participation

Encourage awareness, diversity, participation, and leadership in APNIC processes, events,
and activities.

OPERATIONS

Activities Success Measures

3D.1. Community-led processes

Increase awareness of, and continuing participation in, 1. Achieve 800 online SIG participants across
community-led APNIC processes including the PDP, two conferences.
SIGs (Policy, Cooperation, NIR, Routing Security), and
BoFs. Both online and face-to-face participation is 2. Grow SIG mailing lists subscribers from 1,268
encouraged. to 1,325.

Complete the SIG Guidelines review community 3. Achieve 6,000 remote conference session
consultation and implementation. views.

4. Achieve attendance of 1,000 conference RESOURCING

delegates across two conferences.
FTE Expenses CAPEX

Operations 1.52 $310,076 -

Investments - - -

Workstream total 1.52 $310,076 -

2021 Activity Plan and Budget 31

3. DEVELOPMENT

3D. Community Participation - continued

Activities Success Measures

3D.2. Online participation

Use online tools to increase awareness and facilitate 1. Grow all-time Blog views from 2.6 million to
participation in APNIC services and initiatives 3.4 million.
available to benefit APNIC Members and the wider
community. 2. Increase 12-month tweet engagements from
60,000 to 62,000.

3. Increase annual Facebook posts reach from 3

million to 3.2 million.

3D.3. Encouraging newcomers and diversity

Encourage new and continuing participants from 1. Attract 400 newcomers to APNIC
diverse backgrounds in the APNIC community — conferences.
both online and face-to-face — particularly the next
generation of network engineers. 2. Attract 125 new Blog email subscribers to
reach 1,125 total.

3. Grow Twitter followers from 12,100 to 13,250.

2021 Activity Plan and Budget 32

3. DEVELOPMENT

3E. APNIC Academy

Scale up training and technical assistance infrastructure with high-quality training content
and curriculum.

OPERATIONS

Activities Success Measures

3E.1. Product management

Operate and maintain APNIC Academy products and 1. Migrate legacy training site information to
services including the Academy online portal and APNIC Academy and decommission previous
curriculum for instructor-led and self-paced training. site.

2. Develop a comprehensive curriculum of

blended learning for future certification.

3E.2. Instructor-led training [Foundation-funded (partial) – see Appendix 4]

RESOURCING
Deliver instructor-led training around the APNIC 1. Develop two new/updated courses for
region (face-to-face, online or hybrid) to increase instructor-led tutorials/workshops. FTE Expenses CAPEX
knowledge and skills in the community. While
pandemic travel restrictions persist, this training will 2. Conduct 70 instructor-led tutorials/ Operations 10.04 $2,269,250 $15,000
be provided remotely. workshops across four sub-regions.
Investments 0.76 $122,972 -
3. Conduct 18 live webinars.
Workstream total 10.80 $2,392,222 $15,000

2021 Activity Plan and Budget 33

3. DEVELOPMENT

3E. APNIC Academy - continued

Activities Success Measures

3E.3. Self-paced training

Provide on-demand, self-paced online courses and 1. Publish four new/revised self-paced online
virtual labs to increase knowledge and skills in the courses.
community via the APNIC Academy platform.
2. Publish five new self-paced Virtual Labs
(associated with multiple courses).

3E.4. Technical assistance

Respond where possible to requests from Members 1. Begin conducting technical assistance via the
for technical assistance, both online via the APNIC APNIC Academy online platform.
Academy platform and face-to-face, on a cost-
recovery basis.

2021 Activity Plan and Budget 34

3. DEVELOPMENT

3E. APNIC Academy - continued

Activities Success Measures

3E.5. RPKI awareness and deployment support

Increase adoption of RPKI and routing security 1. Conduct eight RPKI/ROV focused instructor-
through training, technical assistance, presentations led tutorials/workshops spread equally across
at relevant events, online information, and sub-regions.
encouraging deployment of RPKI ROV in IXPs.
2. Achieve 90% ROA coverage for four
additional economies.

3. Publish four RPKI/ROA/ROV deployment

case studies.

3E.6. IPv6 awareness and deployment support

Encourage deployment of IPv6 through training 1. Conduct eight IPv6 deployment focused
and technical assistance, and sharing of IPv6 best instructor-led tutorials/workshops spread
practices, information resources and case studies. equally across sub-regions.

2. Publish three IPv6 deployment case studies.

2021 Activity Plan and Budget 35

3. DEVELOPMENT

3E. APNIC Academy - continued

INVESTMENTS
Objectives Benefits to Members

3E.7. Platform and curriculum development [Foundation-funded – see Appendix 4]

Develop integrated APNIC Academy online Integrate various training systems (including Improved access to training and technical
platform to support training and technical registration, calendar and training wiki) into assistance.
assistance and develop a comprehensive the APNIC Academy platform.
curriculum for self-paced and instructor-led Improved technical capacity in the APNIC
training to help meet increasing community Establish online technical assistance region.
demand for technical skills development. functionality to connect Members with
community experts.

Extend multilingual support to more

courses.

Build a comprehensive Internet

infrastructure-focused training curriculum
ready for future certification.

2021 Activity Plan and Budget 36

3. DEVELOPMENT

3E. APNIC Academy - continued

Objectives Benefits to Members

3E.8. Community Trainers network [Foundation-funded – see Appendix 4]

Recruit, retain and develop more Provide relevant, best practice technical Local support for APNIC training and
Community Trainers to expand the scope training at a local level (and in local technical assistance.
and effectiveness of APNIC Academy language where needed).
training to help meet increasing community Increased instructor-led APNIC training in
demand for technical skills development. Develop and maintain a sustainable, targeted economies.
scalable model to support the Community
Trainers network. Options for training in local language and
improved translation support for training
content.

3E.9. Curriculum for non-technical audiences [Foundation-funded – see Appendix 4]

Build introductory courseware about Develop a digital educational game More informed government decision-
fundamental Internet concepts, IP address to increase understanding of Internet making on issues that impact Internet
management, and Internet governance fundamentals among newcomers, operations.
to help non-technical audiences better government representatives and other non-
understand Internet operations and technical audiences. Better prepared fellows for APNIC
improve interactions with the technical conference participation.
community.
More meaningful engagements with non-
technical audiences.

2021 Activity Plan and Budget 37

3. DEVELOPMENT

3F. Internet Infrastructure Support

Promote and support the deployment of critical Internet infrastructure and deploy tools for
operational infrastructure monitoring.

OPERATIONS
Activities Success Measures

3F.1. Internet infrastructure development

Support the deployment and management of IXPs 1. Support deployment of two new or upgraded
(with technical assistance), DNS anycast rootservers IXPs.
and ROV support, and deployment of anchors and
probes for the RIPE Atlas program. 2. Support four additional IXPs to deploy RPKI/
ROV on their route servers.

3. Deploy or upgrade four RIPE Atlas anchors at

various networks.

4. Deploy 12 new root server instances. RESOURCING

FTE Expenses CAPEX

3F.2. Community Honeynet and Security Threat Sharing Platform

Operations 0.63 $530,967 $60,000

Maintain and grow the APNIC Community Honeynet 1. Increase Community Honeynet partners from
and Security Threat Sharing Platform to help network 10 to 15. Investments 0.13 $20,417 -
operators understand online adversaries.
Workstream total 0.76 $551,384 $60,000

2021 Activity Plan and Budget 38

3. DEVELOPMENT

3F. Internet Infrastructure Support - continued

INVESTMENTS
Objectives Benefits to Members

3F.3. M-Root anycast instance deployment support [Foundation-funded – see Appendix 4]

Collaborate with the WIDE Project and Help streamline M-Root deployment and Faster and more reliable DNS service.
JPRS to accelerate anycast deployment operations by improving process and
of M-Root around the region in order to automation. Faster and easier deployment of Root
improve the DNS infrastructure in the DNS anycast instances at desirable or
region. Deploy new M-Root instances around the underserved locations.
region.

2021 Activity Plan and Budget 39

2021 ACTIVITY PLAN AND BUDGET

4. INFORMATION
The objective of the Information pillar is:

• Support Internet development with needed network information services and research outcomes
which are of demonstrated value to the community

The workstreams within the Information pillar include:

4A. Information Products

4B. Research and Analysis

2021 Activity Plan and Budget 40

4. INFORMATION

4A. Information Products

Provide meaningful information services to the communities APNIC serves.

OPERATIONS

Activities Success Measures

4A.1. APNIC Blog

Maintain the APNIC Blog’s position as the Internet 1. Grow all-time Blog views from 2.6 million to
operations community’s leading daily news and 3.4 million.
opinion portal in the Asia Pacific and beyond.
2. Average 64,000 Blog views per month.

3. Maintain Blog Guest Post ratio between

45-65%.

4A.2. Information product management

RESOURCING
Operate, develop and maintain APNIC information 1. Reach 400 users per month to NetOX and
products including the Internet Directory, NetOX and DASH, and 700 users per month to the FTE Expenses CAPEX
DASH to improve value, ease of use, availability and Internet Directory.
performance for the APNIC community. Operations 5.52 $985,151 -
2. Achieve a net promoter score of 80+ for all
products. Investments - - -

3. Achieve a usability score of at least 4.5/5 for Workstream total 5.52 $985,151 -
all products.

2020 Activity Plan and Budget 41

4. INFORMATION

4B. Research and Analysis

Analyse the pressures shaping the evolution and future demands of Internet names and
numbers infrastructure, and their impacts.

OPERATIONS

Activities Success Measures

4B.1. Conducting research and measurements

Conduct research experiments on topics including IP 1. Twelve research articles and reports
addressing, routing, DNS and other critical Internet published.
infrastructure matters.

4B.2. Cooperative research opportunities

Engage in research partnerships with other reputable 1. Conduct cooperative research with
organizations. organizations such as CloudFlare, ICANN,
RIPE NCC and others. RESOURCING

FTE Expenses CAPEX

4B.3. Sharing research outcomes
Operations 1.02 $799,201 $80,000
Share research insights online and at selected 1. Ten research presentations delivered.
events to raise awareness of issues and trends that Investments - - -
may impact Internet operations and assist policy 2. At least two research presentations at APNIC
discussions. conferences. Workstream total 1.02 $799,201 $80,000

2020 Activity Plan and Budget 42

2021 ACTIVITY PLAN AND BUDGET

5. CAPABILITY
The objectives of the Capability pillar are:

• Provide stable and secure technical infrastructure to support APNIC operations and services
• Develop a strong service culture driven by people committed to APNIC’s vision and values
• Sustain a healthy and resilient organization

The workstreams within the Capability pillar include:

5A. Internal Technical Infrastructure

5B. Finance and Business Services
5C. Employee Experience
5D. Governance

2021 Activity Plan and Budget 43

5. CAPABILITY

5A. Internal Technical Infrastructure

Provide stable and secure technical infrastructure to support APNIC operations and services.

OPERATIONS

Activities Success Measures

5A.1. Architecture and technical coordination

Manage and improve APNIC’s information 1. Complete review of testing environment and
architecture for better integration and coordination of practices.
systems and business processes.

5A.2. Network and infrastructure operations

Manage APNIC data centre presence in the region, 1. Complete quarterly data centre failover tests.
interconnections between the APNIC network
and peer/upstream networks, appropriate peering 2. Upgrade internal infrastructure NOC from RESOURCING
relationships, and maintain a 24x7 Incident Response overnight ‘on-call’ to full 24x7 operation.
Team. FTE Expenses CAPEX
3. Maintain availability of 99.99% for critical
APNIC services and 99.95% for less-critical Operations 6.00 $1,623,421 $353,200
services.
Investments 0.20 $279,611 -

Workstream total 6.20 $1,903,032 $353,200

2020 Activity Plan and Budget 44

5. CAPABILITY

5A. Internal Technical Infrastructure - continued

Activities Success Measures

5A.3. System and platform operations

Migrate suitable services to virtualized and ‘cloud’ 1. Develop strategy for cloud and
infrastructure to improve online service performance; interconnection.
manage IT assets including maintenance,
depreciation, and licensing associated with APNIC 2. Complete service migration to cloud for six
systems. services/websites.

5A.4. Internal security operations

Maintain strong internal security practices and a 1. Achieve readiness for ISO27001 certification.
CSIRT to strengthen security incident response
and management (relating to APNIC systems and 2. Track and resolve all vulnerability reports
services). within 90 days.

5A.5. Enterprise application management

Manage and improve enterprise applications 1. CRM roadmap established.

supporting APNIC operations. In 2021, APNIC’s CRM
will be extended to provide the online Member Help
Centre.

2020 Activity Plan and Budget 45

5. CAPABILITY

5A. Internal Technical Infrastructure - continued

INVESTMENTS
Objectives Benefits to Members

5A.6. Product platform development

Further development of infrastructure Develop common software services used Standardized user experience across
and services platforms common to by multiple APNIC products, including products.
APNIC products to streamline product Single Sign-On improvements and event
development, integration and consistency. notifications. Faster access to new products and services.

Improve product development infrastructure Improved maintenance of online

and techniques (DevOps) for more effective infrastructure to reduce operational risk.
product deployment.

2020 Activity Plan and Budget 46

5. CAPABILITY

5B. Finance and Business Services

Provide efficient and robust finance and business services and facilities to effectively support
APNIC's operations.

OPERATIONS

Activities Success Measures

5B.1. Internal knowledge management

Maintain effective methods, structures and tools 1. Successful implementation of internal

to retain and retrieve corporate information within knowledge management tools with increased
APNIC. user satisfaction and experience.

5B.2. Financial services

Undertake transparent and efficient management 1. Achieve a successful audit of APNIC’s annual
and reporting of APNIC’s financial affairs. Start financial accounts. RESOURCING
preparations for application for new special tax ruling
for 2022/23. FTE Expenses CAPEX

Operations 10.14 $2,207,847 $30,000

Investments - - -

Workstream total 10.14 $2,207,847 $30,000

2020 Activity Plan and Budget 47

5. CAPABILITY

5B. Finance and Business Services - continued

Activities Success Measures

5B.3. Business services

Effectively manage office facilities, administration 1. Complete annual ISO Quality management
and travel, and maintain APNIC’s adherence to the compliance audit successfully.
ISO 9001 quality management system. Continue to
undertake regular scenario testing of its Business 2. Undertake quarterly BCP scenario testing.
Continuity Plan (BCP) within the risk management
framework.

5B.4. Data governance and business intelligence

Establish a comprehensive business intelligence (BI) 1. Complete APNIC-wide data model and data
facility that integrates data from a range of systems to dictionary.
produce better analysis and consistent reporting.
2. Generate all Secretariat report data/charts
from BI system.

2020 Activity Plan and Budget 48

5. CAPABILITY

5C. Employee Experience

Attract, develop and retain talented, service-oriented people to deliver APNIC's mission and
exceed organization and community expectations.

OPERATIONS

Activities Success Measures

5C.1. Organizational development

Optimize organizational structure for the achievement 1. Strategic goals clearly cascade to individual
of Member-focused objectives, with clear lines of performance measures in performance
accountability. management system in 2021.

2. Deploy agile work practices across the

organization.

5C.2. Work environment management

RESOURCING
Ensure all places of work for APNIC staff (both the 1. No WHS incidents caused by APNIC’s local
office and remote locations) are fit for purpose, and or remote work environments — zero fault FTE Expenses CAPEX
safe. incident reports.
Operations 4.13 $1,795,224 -

Investments 0.52 $150,765 $2,160,000

Workstream total 4.65 $1,945,989 $2,160,000

2020 Activity Plan and Budget 49

5. CAPABILITY

5C. Employee Experience - continued

Activities Success Measures

5C.3. Talent attraction and retention

Recruit and onboard staff to fill vacancies, and provide 1. Maintain staff turnover rate within acceptable
all staff with opportunities to develop skills to meet benchmarks of 5-15%.
business requirements and aid retention.
2. Training budget is 100% allocated and
distributed across the organization.

5C.4. People operations management

Aim to provide policies and benefits that meet 1. All HR policies, in particular, flexible work,
current best practice for market competitiveness and parental leave and oncall allowance policies,
employee retention. reflect best practice.

2020 Activity Plan and Budget 50

5. CAPABILITY

5C. Employee Experience - continued

INVESTMENTS
Objectives Benefits to Members

5C.5. Agile APNIC

Expand adoption of Agile methodologies to Enhance collaboration, accountability A focus on continuously improving
non-technical teams within APNIC. and efficient workload distribution (in an operations and performance.
environment of increased remote working).

5C.6. People management portal

Procure and implement a cloud-based Use a comprehensive platform to manage Improved reporting on HR analytics.
solution to unify recruitment, onboarding, a more distributed workforce including
performance management, learning and non-employees (Community Trainers, Reduced HR administration to focus instead
development, salary data and reporting consultants). on improvement initiatives.
under one HR platform.

2020 Activity Plan and Budget 51

5. CAPABILITY

5C. Employee Experience - continued

Objectives Benefits to Members

5C.7. APNIC workspace remodelling

On the 10-year anniversary of the Adapt to changing office usage patterns Improved organizational flexibility and
establishment of the current Brisbane and staff growth in a cost-effective way that productivity.
office, remodel premises to accommodate meets all health and safety obligations.
an increased workforce and better Allows full benefits of a distributed
integrate with remote working and hot- workforce.
desking practices.

2020 Activity Plan and Budget 52

5. CAPABILITY

5D. Governance
Provide the legal, economic and governance framework and professional services to support
APNIC’s operations to minimize risk and ensure compliance and continuity.

OPERATIONS

Activities Success Measures

5D.1. Executive Council (EC) support

Facilitate EC processes and activities of the highest 1. Achieve a high level of satisfaction from a
integrity, in line with the APNIC By-laws and Member survey of EC members.
expectations, and support EC members to perform
their roles.

5D.2. Corporate governance and legal

Mitigate legal risk in all APNIC activities through 1. Quarterly Strategic Risk Register updated and
timely legal advice, contract management, reviewed. RESOURCING
corporate governance guidance, organizational
risk management and legal cooperation with other FTE Expenses CAPEX
organizations.
Operations 2.77 $1,133,807 -

Investments - - -

Workstream total 2.77 $1,133,807 -

2020 Activity Plan and Budget 53

APPENDIX 1

Budget Summary
FTE % Expenses (AUD) % CAPEX (AUD) %

Activity
1. Membership 22.42 24% 5,441,868 21% - -
1A. Member Services 8.58 9% 2,253,270 9% - -
1B. Membership Products 12.28 13% 2,473,335 10% - -
1C. Membership Reporting 1.56 2% 715,263 3% - -
2. Registry 14.21 15% 3,968,674 16% - -
2A. Registration Services 4.53 5% 842,899 3% - -
2B. Registry Products 9.04 10% 2,580,512 10% - -
2C. Policy Development 0.64 1% 545,263 2% - -

3. Development 26.08 28% 7,118,088 28% 118,150 4%

3A. APNIC Conferences 5.04 5% 1,466,163 6% 43,150 2%
3B. Foundation Support 1.58 2% 571,518 2% - -
3C. Community Engagement 6.38 7% 1,826,724 7% - -
3D. Community Participation 1.52 2% 310,076 1% - -
3E. APNIC Academy 10.80 12% 2,392,222 9% 15,000 1%
3F. Internet Infrastructure Support 0.76 1% 551,384 2% 60,000 2%

4. Information 6.54 7% 1,784,352 7% 80,000 3%

4A. Information Products 5.52 6% 985,151 4% - -
4B. Research and Analysis 1.02 1% 799,201 3% 80,000 3%

5. Capability 23.75 26% 7,190,675 28% 2,543,200 36%

5A. Internal Technical Infrastructure 6.20 7% 1,903,032 7% 353,200 13%
5B. Finance and Business Services 10.14 11% 2,207,847 9% 30,000 1%
5C. Employee Experience 4.65 5% 1,945,989 8% 2,160,000 79%

5D. Governance 2.77 3% 1,133,807 4% - -

Total 93.00 100% 25,503,657 100% 2,741,350 100%

Some numbers presented in this table may

not add up precisely to the totals provided
due to rounding.

2021 Activity Plan and Budget 54

APPENDIX 2

FTE Distribution
Total FTE Bus Comms DG I&D P&P Prod Dev Srvcs SE
Strategic Pillar
1. Membership 22.42

1A. Member Services 8.58 2.44 - 0.43 - - 0.21 5.35 0.15

1B. Membership Products 12.28 0.20 0.10 0.10 1.25 - 9.88 0.75 -

1C. Membership Reporting 1.56 0.01 0.40 0.60 - - 0.50 0.05 -

2. Registry 14.21

2A. Registration Services 4.53 - 0.30 0.30 - - 0.08 3.85 -

2B. Registry Products 9.04 - 0.10 - 3.70 - 4.44 0.80 -

2C. Policy Development 0.64 - 0.30 0.06 - - 0.03 0.25 -

3. Development 26.08

3A. APNIC Conferences 5.04 0.41 2.85 0.05 0.39 - 1.03 0.15 0.15

3B. Foundation Support 1.58 0.37 0.20 0.35 0.06 0.45 0.05 - 0.10

3C. Community Engagement 6.38 0.06 0.30 0.31 1.95 - 0.61 1.20 1.95

3D. Community Participation 1.52 - 1.05 - 0.10 0.10 0.26 - -

3E. APNIC Academy 10.80 0.12 - - 9.12 - 1.06 0.25 0.25

3F. Internet Infrastructure Support 0.76 - - - 0.76 - - - -

4. Information 6.54

4A. Information Products 5.52 - 2.20 - 0.25 - 2.96 0.10 -

4B. Research and Analysis 1.02 - - 0.92 - - 0.10 - -

5. Capability 23.75

5A. Internal Technical Infrastructure 6.20 4.12 - 0.05 1.20 - 0.58 0.05 0.25

5B. Finance and Business Services 10.14 9.28 - - - - 0.81 - -

5C. Employee Experience 4.65 0.86 0.20 0.20 0.21 2.45 0.37 0.20 0.15
Some numbers presented in this table may
5D. Governance 2.77 0.14 - 2.62 - - - - -
not add up precisely to the totals provided
due to rounding. Total 93.00 18.00 8.00 6.00 19.00 3.00 23.00 13.00 3.00

2021 Activity Plan and Budget 55

APPENDIX 3

APNIC-Funded
FTE % Expenses % CAPEX % Investment

Investments by (AUD) (AUD)

Activity
Workstream 1. Membership 1.30 33% 264,474 19%
- 0%

1A. Member Services - - -

1B. Membership Products 1.30 33% 264,474 19% - 1B.2. Online community platform
1C. Membership Reporting - - -

2. Registry - 0% - 0% - 0%

2A. Registration Services - - -

2B. Registry Products - - -

2C. Policy Development - - -

3. Development 1.88 48% 684,922 49% 120,000 100%

3A. APNIC Conferences 0.3 8% 113,403 8% - 3A.2. Fellowships

3B. Foundation Support 1.58 41% 571,518 41% - 3B.1. Operational and
administrative support

3C. Community Engagement - - -

3D. Community Participation - - -

3E. APNIC Academy - - -

3F. Internet Infrastructure Support - - -

4. Information - 0% - 0% - 0%

4A. Information Products - - -

4B. Research and Analysis - - -

5. Capability 0.72 18% 370,377 30% 2,160,000 100%

5A. Internal Technical Infrastructure 0.2 5% 279,611 20% - 5A.6. Product platform development
5B. Finance and Business Services - - -

- 60,000 4% - 5C.5. Agile APNIC

5C. Employee Experience 0.25 6% 57,289 4% 160,000 7% 5C.6. People management portal

0.27 7% 33,477 2% 2,000,000 93% 5C.7. APNIC workspace remodelling

Some numbers presented in this table may
5D. Governance - - -
not add up precisely to the totals provided
due to rounding. Total 3.90 100% 1,379,722 100% 2,160,000 100%

2021 Activity Plan and Budget 56

APPENDIX 4

Foundation-Funded
Expenses (AUD)

Activities Investment
3E.2. Instructor-led training 931,000

3E.7. Platform and curriculum development 1,286,000

3E.8. Community Trainers network 636,000

3E.9. Curriculum for non-technical audiences 714,000

3F.3. M-Root anycast instance deployment support 1,100,000

Total 4,667,000

Some numbers presented in this table may

not add up precisely to the totals provided
due to rounding.

APNIC’s 2021 Budget Submission provides

more details on the 2021 APNIC Budget and
is available with the minutes of the December
2020 EC meeting.

2021 Activity Plan and Budget 57

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