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ITM415 Module 2: Process MCQs

The document consists of practice questions for ITM415 Module 2, focusing on process identification and discovery. It includes 15 multiple-choice questions covering topics such as process prioritization, architecture levels, core processes, and reference models for IT governance. The questions aim to assess understanding of key concepts related to business process management.

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70 views4 pages

ITM415 Module 2: Process MCQs

The document consists of practice questions for ITM415 Module 2, focusing on process identification and discovery. It includes 15 multiple-choice questions covering topics such as process prioritization, architecture levels, core processes, and reference models for IT governance. The questions aim to assess understanding of key concepts related to business process management.

Uploaded by

futurehive232
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd

Module 2: practice questions

✅ ITM415 – Module 2: Process Identification and Discovery (15 MCQs)

1. What is the primary purpose of process identification?

o A) Automate systems

o B) Identify and prioritize business processes

o C) Build software models

o D) Assign employee roles

2. The designation step in process identification focuses on:

o A) Rewriting processes

o B) Analyzing metrics

o C) Defining and listing processes

o D) Automating manual tasks

3. Which of the following is NOT one of the three prioritization criteria?

o A) Importance

o B) Health

o C) Visibility

o D) Feasibility

4. What does Level 1 in process architecture represent?

o A) Individual tasks

o B) Sub-process interactions

o C) High-level overview of main processes

o D) Detailed data flows

5. Which level of process architecture introduces control flows and task


assignments?

o A) Level 1

o B) Level 2
o C) Level 3

o D) Level 0

6. Core processes are responsible for:

o A) Setting organizational strategy

o B) Delivering customer value

o C) Maintaining IT systems

o D) Managing HR policies

7. Which process type provides resources needed for core processes?

o A) Management

o B) Functional

o C) Support

o D) Executive

8. Management processes typically do NOT:

o A) Control and monitor

o B) Plan and communicate

o C) Execute core operations

o D) Record and govern

9. What type of model helps organizations benchmark their performance


using a common taxonomy?

o A) Value stream map

o B) Process simulation

o C) Reference model

o D) Capability map

10. Which of the following is a reference model used for IT


governance?

o A) SCOR

o B) COBIT
o C) ITIL

o D) APQC

11. What does APQC’s Process Classification Framework provide?

o A) A set of BPMN tools

o B) A software automation method

o C) A standardized taxonomy of processes

o D) A case management workflow

12. Which case property classifies customers based on demographic


or entity type?

o A) Channel

o B) Region

o C) Customer type

o D) Product type

13. A case is defined as:

o A) A service request only

o B) A performance review

o C) A product or service delivered to a recipient

o D) A document archive system

14. What is the role of the evaluation step in process identification?

o A) Document workflows

o B) Collect employee input

o C) Prioritize processes

o D) Model decision logic

15. Which process property reflects how well a process currently


functions?

o A) Importance

o B) Health
o C) Compliance

o D) Accuracy

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