Health Management Questions and Answers
20 Multiple Choice Questions with Answers
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1. WHO defines health planning as a:
a) Random process of decision making
b) One-time activity
c) Systematic and continuous process of planning, implementation, and evaluation
d) Financial planning process
■ Answer: c) Systematic and continuous process of planning, implementation, and evaluation
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2. The purpose of health system management is:
a) To waste resources
b) To coordinate efforts to achieve common goals
c) To reduce expenses only
d) To recruit more staff
■ Answer: b) To coordinate efforts to achieve common goals
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3. The first function of management is:
a) Monitoring
b) Planning
c) Evaluation
d) Execution
■ Answer: b) Planning
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4. The question “What do we wish to achieve?” refers to:
a) Activities
b) Objectives
c) Strategies
d) Evaluation
■ Answer: b) Objectives
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5. One principle of management is:
a) Management by chance
b) Learning from experience
c) Management by risk
d) Management by mistake
■ Answer: b) Learning from experience
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6. Effective communication requires:
a) Patience to listen and ability to express clearly
b) Speaking fast
c) Giving orders only
d) Avoiding feedback
■ Answer: a) Patience to listen and ability to express clearly
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7. Developing teamwork depends on:
a) Honesty and trust
b) Competition
c) Isolation
d) Individual work
■ Answer: a) Honesty and trust
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8. Main goals of health system management include:
a) Profit, expansion, and power
b) Accessibility, coverage, quality, safety, responsiveness
c) Technology and finance
d) None of the above
■ Answer: b) Accessibility, coverage, quality, safety, responsiveness
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9. Accessibility means:
a) Availability of health services within reasonable reach
b) Free treatment for all
c) 24-hour hospitals everywhere
d) Expensive services
■ Answer: a) Availability of health services within reasonable reach
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10. A barrier to accessibility is:
a) High cost of care
b) Sufficient insurance
c) Skilled staff
d) Nearby facilities
■ Answer: a) High cost of care
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11. Universal Health Coverage (UHC) ensures:
a) Health care for rich people only
b) Health care and financial protection for all
c) Only preventive care
d) Limited treatment
■ Answer: b) Health care and financial protection for all
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12. Quality in health care means:
a) Providing needed care effectively, safely, and affordably
b) Expensive hospitals
c) Using advanced machines
d) Long waiting time
■ Answer: a) Providing needed care effectively, safely, and affordably
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13. Safety in health care aims to:
a) Reduce adverse events
b) Increase hospital stays
c) Focus on paperwork
d) Limit training
■ Answer: a) Reduce adverse events
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14. Responsiveness means:
a) Meeting people’s needs and reducing stigma
b) Providing emergency care only
c) Focusing on doctors’ needs
d) Reducing staff
■ Answer: a) Meeting people’s needs and reducing stigma
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15. Management is defined as:
a) Getting work done through others effectively
b) Doing all the work alone
c) Giving orders only
d) Supervising without planning
■ Answer: a) Getting work done through others effectively
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16. Levels of management include:
a) Top, middle, and first-line
b) Upper only
c) Technical only
d) Administrative only
■ Answer: a) Top, middle, and first-line
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17. A leader is:
a) A person followed by others
b) A person who avoids responsibility
c) A strict manager
d) A technical expert
■ Answer: a) A person followed by others
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18. Leadership is important because:
a) It makes organizations successful
b) It delays work
c) It causes confusion
d) It is not necessary
■ Answer: a) It makes organizations successful
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19. One of the leadership functions is to:
a) Organize work and control resources
b) Work alone
c) Punish workers
d) Ignore results
■ Answer: a) Organize work and control resources
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20. The main difference between a leader and a manager is:
a) Leader = soft skills; Manager = hard skills
b) No difference
c) Manager always leads
d) Leader avoids control
■ Answer: a) Leader = soft skills; Manager = hard skills
---✏■ Part 2: Short Questions with Answers
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1. Define health management.
➡■ Health management is the process of getting work done through others effectively and efficiently to achieve the
goals of a health organization.
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2. Mention the four questions of program management.
➡■
3. What do we wish to achieve? → Objectives
4. How will we reach our goals? → Strategy
5. What do we need to do? → Actions/Activities
6. How can we know our progress? → Monitoring and Evaluation
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3. What are the three main functions of management?
➡■ Planning, Implementation, and Monitoring & Evaluation.
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4. List any two principles of management.
➡■
Management by Objectives
Learning from Experience
(Also: Management by Substitution and Change)
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5. Define accessibility in health services.
➡■ Accessibility means having good health services available within reasonable reach and at times people need
them.
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6. What does UHC stand for?
➡■ UHC stands for Universal Health Coverage – providing health care and financial protection to all people in a
country.
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7. What is meant by patient safety?
➡■ Patient safety refers to practices that reduce the risk of harm or adverse events during medical care.
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8. Mention two barriers to health services.
➡■
High cost (financial barrier)
Long distance or lack of availability (geographical barrier)
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9. Who are top managers responsible for?
➡■ Top managers are responsible for overall planning, policy making, and directing the entire organization.
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10. Define leadership in your own words.
➡■ Leadership is the process of influencing and guiding others toward achieving common goals.
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■ Part 3: “Mention” Questions with Answers
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1. Mention the functions of management.
➡■
2. Planning
3. Implementation
4. Monitoring and Evaluation
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2. Mention the skills needed for health management.
➡■
3. Effective Communication
4. Conceptual Skills
5. Teamwork Development
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3. Mention the goals of health system management.
➡■
4. Accessibility
5. Coverage
6. Quality
7. Safety
8. Responsiveness
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4. Mention the barriers to accessibility.
➡■
Lack of availability (geographical)
High cost
Lack of insurance
Delays in care
Inability to get preventive services
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5. Mention the levels of managers.
➡■
6. Top managers
7. Middle managers
8. First-line managers
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6. Mention the principles of management.
➡■
7. Management by Objectives
8. Learning from Experience
9. Management by Substitution and Change
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7. Mention the leadership functions.
➡■
8. Organize work
9. Command people by giving instructions
10. Coordinate resources (money, time, people)
11. Control activities and people
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8. Mention the differences between a leader and a manager.
➡■
Leader: Uses soft skills, influences and motivates others.
Manager: Uses hard skills, plans and controls tasks and resources.
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9. Mention the components of Universal Health Coverage (UHC).
➡■
10. Access to needed health services
11. Financial protection
12. Quality health care for all populations
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10. Mention the types of prevention in accessibility.
➡■
11. Primary prevention – preventing illness before it starts
12. Secondary prevention – detecting disease early
13. Tertiary prevention – preventing complications
