Agile
Delivery
Intro to PM Role
Agile Studio
PM Onboarding
AGENDA Career Path
Our Structure
Additional
Resources
Agile Delivery Studio
Studio Management Team
Patricia Pomies Vivian Sauksteliskis Delly Gasca Natalia Amarillo Ani Angelini Ajay Mulkalwar
Executive Sponsor VP Operations Studio Partner Studio Partner Studio Partner Tech Partner - India
Fernanda Valverde Melina Potenza Beatriz Sepulveda Fabián Urrutia Lorena Guatibonza Emiliano Guouman
Practice & Tool hacking SDF Lead Delivery Management & PM Onboarding & Agile Financial Focal Cobra Kai Lead
Practice Lead Operations Performance Share Focal
Agile Delivery Trivia
How many Project Managers are there in Globant?
How many globers belong to Agile Delivery Studio?
How many projects have been executed in Globant?
Agile Delivery in Numbers
UK BELARUS
We (make) create scalable and sustainable
+10 +10 ecosystems possible thanks to teams
ROMANIA enabled with an agile mindset that
UNITED STATES SPAIN
+10 guarantee digital programs’ governance to
+70 +20 achieve business goals.
MEXICO
+200 INDIA
COSTA RICA +170
1
COLOMBIA
+300
PERÚ
BRAZIL
+90
+50
+4 +1600 +2000 +10000
Executed
+900
Agile certified
Years Globers Active
URUGUAY In the studio Projects Projects professionals
+60
CHILE
+80
ARGENTINA
+500
Updated in Abr 2021
Servant Leadership
Studio Pillars Empower the team and inspires others through embodying Globant’s
and Agile values.
Alignment
Through co-creating a clear vision, we align stakeholders and teams to
achieve goals by providing support, coaching and the right level of
We align stakeholders autonomy.
and methodologies to Business orientation
meet business goals All activities must contribute to the greater business goal, at the
project, product and program levels.
Delivery excellence
Maturity of Teams and Products is constantly measured with delivery
excellence and continuous improvement in mind.
Risk management
Delivering effectively and safely.
Visibility
Expectations are clearly set and progress is highly visible at every level.
Sustainability
Create sustainable operations designed to scale and guarantee the
lowest cost of ownership.
Studio Practices
Studio Practices
Delivery Management Operations Management
Deliver high value solutions by Own portfolio sustainability and
steering teams into a continuous efficiency of the account operation
improvement approach to product providing accurate visibility and
development. Set clear and common predictability, which is crucial for the
goals to achieve outstanding results decision making process at strategic
within budgets, with scalable and
levels.
sustainable operations.
Studio Practices
Organizational Agility Processes & Tools Hacking
Educate, mentor, and enable Partners in your digital transformation,
organizations to capitalize on the assisting clients in embracing tools and
principles and competencies found in defining processes that allow
paradigms such as Agile, Systems generating outcomes and insights to
Thinking, Lean, and others. Support the optimize the decision-making process,
transition and journey until it reaches a growth in scale, and operational
point of self-sustainability. efficiency.
Our Practices
Delivery Management
Globant focuses on creating pods that deliver the highest business value effectively and efficiently.
Our approach Career Path
1. Design and assemble the right pod ecosystem and governance Project Manager: Partner with the technical leader to steer the
model. team into the Agile Pods maturity aspect. Coordinate all pod
members and stakeholders to achieve plans successfully. Plan,
2. Deploy the most suitable agile methodology at the project and execute, monitor, adjust continuously.
program levels.
Delivery Manager: Ensures program consistency and cross
communication. Monitors program dashboard to address threats
3. Set goals and metrics to guarantee the lowest cost of
and course correction plans.
ownership and achieve the best ROIs.
Delivery Director: Accountable for Globant delivery. Sets the
4. Fail fast, self-regulate and deliver value steadily.
direction of all the pods. Addresses escalations on all ends and
directions. Ensures a scalable and sustainable ecosystem is in
place.
Delivery Management
SVP Delivery
VP Delivery
Delivery Director, SR
Delivery Director, SSR
Delivery Manager, SR
Delivery Manager, SSR
Project Manager, SR
Get your
Project Manager, SSR
future
Project Manager, JR started!
Operations Management
Main Goal: Seeking efficiency & effectiveness
Own portfolio sustainability and efficiency of the account/ portfolio operation providing accurate visibility
and predictability, which is crucial for the decision making process at strategic levels.
Our approach Career Path
1. Provide accurate, consistent and report timely Operations Specialist: Get involved with account/portfolio/region
information at all levels & monitor KPIs. sustainability by taking care of the touch points between
account/portfolio/region and Globant staff areas. The Operations
2. Analyze, identify and execute efficiency opportunities Specialist’s ultimate goal is to seek efficiency within the assigned
within the assigned accounts. account/portfolio/region and identify and propose process improvements.
3. Follow up and execute all activities related to Globant Operations Manager: Responsible for defining, planning and executing all
“touch points”: Ops-controlling, Finance, Capacity, operations tasks within scope. Leading or supporting organizational
People rewards, People mobility, Travel, Legal, etc.
processes, systems and structures to effectively plan and operationally
execute at the Portfolio/Region level. Interface with all staff areas and
4. Find best synergies in order to challenge and improve
Globant processes. ensure compliance with financial, legal and corporate policies and lead
corporate initiatives.
5. Ensure compliance on operating activities (e.g., Audits - Lead the Operations pod within the portfolio / region, which comprises
SOX). other Operations Specialists and Managers.
Organizational Agility
Help teams, clients and organizations to get to the next level
Our approach Career Path
1. Coach: Supports engineering teams, executive coaching. Team Agilist: Facilitate impediment removal for teams. Support
Advise senior leaders on strategic initiatives. Work on engineering teams, product owners, and stakeholders. Coach
workshops to help the team. continuous improvement within the team and support with the use
of metrics. Coordinate with other Team Level Agilists and their
2. Facilitate: Work with team, product owners and customers to teams on deliverables. Facilitate learning through workshops and
facilitate product development proficiency. meetings
3. Measure: Work with the team to gather relevant metrics that Agile Coach: Work with product owners and customers to facilitate
will help to improve the performance as well as to serve as a product development proficiency. Mentor Agile product leaders and
baseline for strategic decisions. coaches. Work with management and team leaders to institute Agile
frameworks and competencies. Lead the evolution of new Agile
4. Transform: Based on the environment, create resiliency and practices
discover a new set of possibilities navigating uncertainty,
adapting constantly to avoid painful transformations. Agile Transformation Coach: Provide strategic organizational
transformation consulting, executive coaching, and project and
portfolio management services. As an executive consultant you will
have an outstanding track record and reputation for advising senior
leaders on strategic initiatives.
PM Onboarding
PM Journey
Management
Management
Skills
Skills
GENERAL STUDIO BASIC ADVANCED
INDUCTION WELCOME ONBOARDING ONBOARDING
for new globers EMAIL Client Globant
a
Management Mastery
Operations
Mastery
5 DAYS 30 DAYS 60 DAYS 90 DAYS
CheckPoint 1 CheckPoint 2
Onboarding
During your first 3 months you must complete the studio process training, which can be found here:
● Basic Onboarding
● P&L, Forecasting and Sysphera
● Billing
● Expenses
● Contract Management
● POD Framework Onboarding
● Additional Payments
● Visas and relocations
● Travel
● Staffing
● Staffing - Manage your team in glow
● NPS Feedback: Closing the Loop
● Implementing Globant POD Framework
● Risk Management POD / Account Levels
You can see the recordings here and you can consult the materials here
PM Job Description - Expected Traits
As a Project Manager you will enable our development teams to work effectively together with the client and support our project operation.
At its core, this is a servant leadership role who facilitates and supports our teams in delivering high value solutions to our customers.
contributing to building an environment where continuous improvement of the product development process is in focus and where everyone’s
common goal is to deliver outstanding software.
Doer Facilitative
Make things happen. Leads & demonstrates value-add principles to a team while keeping things
moving in the right direction and creating actionable outcomes.
Leader
Inspires others through embodying Globant’s and Agile values. Communicative and Social
Communicates effectively and respectfully.
Negotiator
Creatively pursues and effectively presents win-win scenarios for client, Continuous learner
team and Globant. Care about learning new things and improving existing challenges. Unlearn
and relearn whatever is need it to achieve your client, team, company and
Client-oriented own objectives.
Through solid business acumen, builds empathy and cherishes
maintaining a good relationship with the client, centered in value outcome. Organized
Makes effective use of time and promotes timeboxing.
Attitude of transparency
Brings disclosure & transparency to the business, fostering trust. Resilient & Flexible
Recovers from (recurrent) difficult situations with positive and learning attitude.
Servant leader & team player
Empowers the team and is willing to get their hands on to get things done.
Scope of Work
DELIVERY TEAM MANAGEMENT
- Delivery management end-to-end - Train & mentor in agile values and
- Agile processes and life cycle practices
- Project measurement and - Support team happiness
monitoring - Provide continuous feedback
- Strategic execution - Be close
CLIENT RELATIONSHIP OPERATIONS
- Trust building - Financial management
- Communication flow and cadence - Billing
- Visualization of project progress - Staffing
- Feedback management - Contracts management
- Farming & Innovation proposals - Team leaves & vacations
- Assignment & Releases
- SDF processes
- Travels, Visas & Relics, Additional
payments & Compensations, others
Leadership profile
❏ You are the heartbeat of your team
❏ Set the tone! Set the environment right among your team, so everyone of them will be able to do
remarkable things
❏ Trust and cooperation. But they are feelings… not instructions!
❏ Be like a parent: opportunities, education, discipline when is needed, build their self-confidence,
try and fail, coach them, support them so they can grow and achieve more than we can imagine
for ourselves
“When people feel safe and protected by the leadership, the natural reaction is to trust and cooperate”
PM Job Description - Delivery
Being accountable for the delivery of the project. Take ownership and work along with your team to get the client
goal to the very end through an effective, high quality and viable delivery.
Assist the team in the early identification of impediments and work accordingly with the organization and/or other
teams in order to remove them or mitigate their impact to the product development process.
Train and Mentor the team in the correct understanding of Agile values, principles and applicable frameworks.
Make effective and timely use of escalations to the account team and/or client when needed.
Actively support team happiness through building an environment of trust, openness and safe experimentation.
Coach client’s Product Owner in process-related aspects.
Actively engage in coordination efforts with other PMs from the engagement in order to build a cohesive execution
strategy and collaborate as much as possible.
Coach the team towards effective:
(Release / Sprint) Planning - with greater predictability in mind.
Risk & Dependency management - with safety & effectiveness in mind.
Metric management - with continuous improvement in mind.
Reporting - with better visibility & transparency in mind.
PM Job Description - Operations
Keep financial forecasts updated on a weekly basis.
Manage P&L effectively to comply with revenue and margin targets.
Process billing accurately on a monthly basis - or as applicable for the engagement.
Take timely care of project assignments & releases for team members.
Manage team leaves/vacations requests helping the team to assess the delivery & financial implications and plan
accordingly to avoid/mitigate impacts.
Promote customer feedback and alignment around service delivery goals.
Request extra compensation / bonuses for the team (members) as needed.
Manage travel arrangements for team members as needed.
Take care of team logistics in terms of properly & timely requesting equipment, software or any resource needed by
the team.
Keep close record of contracts to make sure they are valid and fully executed at any point in time within the
engagement time frame.
Our Structure
Studio? TDC? Region?
Talent
Development Region /
Center Account /
(TDC) Project
Glober
Studio
Our Model
BUSINESS UNIT STUDIO
BU Director Studio Partner
BUSINESS
UNIT
Practice Leads
Delivery
Directors Client Technical Directors
Partners ACCOUNTS
Delivery Technical Managers
Managers
Project Managers Technical Leaders
PROJECTS
Globers
Regional Management
Managing Director
VP of Delivery VP of Technology
Our Portfolio/Account Management
Portafolio/Account Management
Model Delivery
Director/Mgr
Tech
Director/Mgr
Client Partner
Project Management
PMs & TLs
Delivery = Operations + Technology
Additional Resources
Sites of interest
Links to useful sites for your first days:
➔ Onboarding site
➔ Leadership Site
➔ Agile Delivery Site
➔ Globant University
➔ StarMeUp
➔ Cobra Kai Site
➔ Service Delivery Fitness
Calendars:
- AG Studio - Onboarding Training Sessions
- SDF Trainings
CobraKai Trainings
We also recommend that you can take the Cobra Kai trainings, you can find them here
● Agile PODs & POD Constitution
● Introduction to getting things done
● SAFe 5.0 Essentials
● Story Mapping
● Scrum Overview & Roles
● Scrum Practice
● Product Management
● Emotional Intelligence
● 3 Amigos
● Let's talk about burnout
● Understanding Agile Estimations
Other Trainings
Finally, we recommend these trainings available at University:
➔ Team Coordination
➔ Agile Mindset in a Nutshell
➔ Different types of contracts
➔ Maturity Program
➔ Latest Pitch
➔ Leadership Onboarding
➔ Capacity Metrics
➔ Diversity & Inclusion
➔ Smart Working Learning Path
Google Suite & Zoom Tips
We recommend these videos on the use of Google Suite y Zoom:
➔ Gmail Tips & Tricks
➔ Google Docs Training
➔ Google Slides Training
➔ Google Sheets Training
➔ Zoom Training (Playlist)
➔ Techniques for self-organization
THANK
YOU!
Scope of Work
DELIVERY: accountable for the delivery of the project, from end-to-end, OPERATIONS: manage all the operational processes needed to
and for managing the agile life-cycle of it. generate the project information with the highest level of accuracy.
Plan Execute Financial Contracts POD Framework
Understanding client's needs to build the delivery Focus on facilitating daily execution to the POD and Forecast planning Process flow: creation, Legal Creation, Constitution,
strategy. assisting to remove blockers or impediments. P&L Review request, Fully Execution, Assessment.
Ensure that all the agile processes and activities take Monitoring on daily basis to provide the progress Billing Project update. Adherence compliance
place to build a sustainable plan. status. Expenses
Adapt Inspect Headcount management Staffing Others
Identifying the actions to implement the Implement all the needed instances to review the Assignment and Releases Manage the project staffing needs Travel, Visas & Relocations,
adjustments building a consistent plan to keep value creation to get the feedback that allow the management through all the SR flow until Additional Payments, Extra
project on track. team to plan any needed adjustment. resources are allocated. compensation / bonuses, Leaves
and vacations management.
CLIENT RELATIONSHIP: build a solid relationship with our clients TEAM MANAGEMENT: responsible for team´s happiness and healthy
based on trust and effective results. environment, and for helping team members on their career growth.
Communication Feedback Farming & Hunting Continuous feedback Career Growth Team´s happiness
Build a the client org-structure to Despite the mandatory feedback Understanding customer needs will Plan all the feedback activities, for Work among with Leaders and Facilitate all the channels and
identify stakeholders and request activities, it is necessary lead to identification of potential individuals and groups. Mentors to identify the next steps activities to build a healthy
key-players. and helpful to get client feedback opportunities. Define an action plan from the that will help the Globers to environment through which
Define the communication at every possible moment to Working on proposals and innovation insights and provide a clear and succeed on their career path. support team´s happiness.
strategy: flow, channels, cadence understand the actual alignment sessions. open progress status for all the
and activities. between team activities and actors involved.
client/project goals, and be able
to make any necessary
adjustments.
