PHONE TABLE RESERVATION
(Greet → Time → Name → Guests → Check → Location → Occasion → Request → Contact →
Confirm → Close)
(Ring.. ringg..ringg)
Receptionist: Good morning! Thank you for calling Fleur de Blue Hotel and Restaurant.
This is Allyssa speaking. How may I help you today?
Caller: I would like to make a reservation.
Receptionist: Okay, ma’am. May I know when and what time?
Caller: Tonight at 7 p.m.
Receptionist: May I know your full name, please?
Caller: My name is Aina Peralta.
Receptionist: Okay, thank you. A table for how many, ma’am?
Caller: A table for two, please.
Receptionist: Okay, excuse me for one moment, Ms. Aina. I will check the available
tables for today.
Caller: Okay, sure.
Receptionist: Thank you for waiting. I would like to inform you that we have an available
table at your preferred time. May I ask your preferred location: smoking or non-
smoking?
Caller: Non-smoking.
Receptionist: Are you celebrating a particular occasion, ma’am?
Caller: No, ma’am. It’s just a regular dinner.
Receptionist: Okay. Do you have any requests to make?
Caller: Ahm, can I request a slice of cake?
Receptionist: Sure, ma’am. Would you like to try our best seller, the Black Forest cake?
Caller: Okay, ma’am.
Receptionist: Is there any other request you’d like to add?
Caller: That would be all, thank you.
Receptionist: By the way, ma’am, may I have your contact number so that we can reach
you regarding your reservation?
Caller: Sure. It’s 0999-999-9999.
Receptionist: Okay, Ms. Aina. May I repeat your table reservation details:
A table for two persons tonight at 7 p.m.,
with a request for a slice of Black Forest cake,
under the name Ms. Aina Peralta,
and your contact number is 0999-999-9999.
Are these details correct, ma’am?
Caller: Yes, you said it correctly.
Receptionist: Anything else, ma’am?
Caller: Nothing else.
Receptionist: Okay, ma’am. Thank you for making a reservation. We look forward to
serving you and your guest this evening. Have a great day!
Caller: Thank you!
