Priyanka Arora
■ Hyderabad / Bengaluru, India | ✉■ [email protected] | ■ +91-9599788672 |
linkedin.com/in/priyankaarora711
SUMMARY
Strategic Product Manager – AI Operations & Observability with 10+ years of experience in Cloud, DevOps, and
Data Infrastructure. Proven expertise in AIOps, MLOps, and enterprise observability platforms for global
organizations. Adept at defining strategy, building governance frameworks, and leading cross-functional teams to
ensure operational resilience, performance, and scalability of AI/ML workloads. Recognized for transforming
technical complexity into measurable business outcomes and fostering innovation through automation, reliability
engineering, and data-driven insights.
CORE COMPETENCIES
AIOps & MLOps Strategy ■ Product Lifecycle Management ■ Enterprise Observability ■ Site Reliability & Cloud
Operations ■ AI/ML Lifecycle Management ■ Platform Automation ■ Infrastructure as Code (IaC) ■ SLOs, SLIs &
KPIs ■ Incident & Root Cause Analysis ■ Performance & Cost Optimization ■ Team Leadership ■ Stakeholder
Governance ■ Cloud Security & Compliance ■ Cross-Functional Collaboration
PROFESSIONAL EXPERIENCE
Product Manager – Cloud & AI Operations | McKinsey & Company | Oct 2022 – Present | Gurugram, India
- Spearhead AI Operations strategy for a core Growth, Marketing & Sales platform (Periscope) used by Fortune
500 clients, integrating observability, automation, and resilience practices. - Defined roadmap for enterprise
observability using Dynatrace, Splunk, and custom metrics pipelines, improving MTTR by 35% and service
reliability by 40%. - Designed and implemented Terraform-based IaC frameworks for Azure PaaS and Databricks
workloads, ensuring consistency across 100+ data pipelines. - Collaborated with data science teams to
operationalize AI/ML workloads with proactive monitoring, anomaly detection, and automated recovery scripts. -
Led compliance governance for SOC 2 and ISO 27001, embedding operational standards across five global
teams. - Partnered with FinOps and automation teams to implement cost optimization models, saving 20% in
cloud spend through predictive insights.
Product Owner – Cloud Transformation & Observability | Sopra Steria | Feb 2019 – Sept 2022 | Noida, India
- Owned product roadmap for enterprise cloud observability across multi-region infrastructure (AWS, Azure). -
Migrated enterprise workloads from VM-based deployments to Kubernetes & Terraform-managed environments,
enhancing scalability and monitoring coverage. - Implemented AIOps best practices by automating log correlation,
event analysis, and remediation workflows through integrated CI/CD pipelines. - Partnered with architecture and
operations teams to establish governance and SLO frameworks improving visibility into system health and user
experience. - Led cross-functional collaboration across product, engineering, and platform operations for unified
observability and resilience initiatives.
Senior Analyst – Infrastructure Reliability & Automation | HCL Technologies (Client: Synchrony Financial) | Aug
2015 – Feb 2019 | Noida, India
- Managed mission-critical Unix infrastructure ensuring high availability for U.S. banking clients. - Automated
configuration management and alerting, reducing manual interventions by 70%. - Collaborated with SRE teams to
standardize operational metrics and dashboards for performance benchmarking. - Led PCI-DSS compliance
audits and implemented monitoring frameworks improving audit readiness and uptime.
KEY PROJECTS & INITIATIVES
- AI/ML Observability Platform: Designed unified monitoring across AI pipelines, integrating metrics, traces, and
logs for predictive maintenance. - AIOps Automation Framework: Developed event-correlation and self-healing
scripts using Dynatrace APIs, Azure Functions, and Python automation. - Performance Optimization Dashboards:
Built Power BI dashboards tracking compute efficiency, latency, and anomaly patterns for ML workloads.
EDUCATION
B.Tech – Electronics & Communication Engineering | Dr. A.P.J. Abdul Kalam Technical University, Lucknow, India
CERTIFICATIONS
Databricks Generative AI Fundamentals | AWS Certified Solutions Architect – Associate | HashiCorp Certified
Terraform Associate | Microsoft Azure Fundamentals (AZ-900) | Oracle Cloud Infrastructure Foundations 2020
Certified Associate
ACHIEVEMENTS
■ Pinnacle Award (Sopra Steria) – for leading JIRA/Confluence cloud modernization ■ Falcon Award (3×) – for
exceptional team leadership in platform transformation ■ Comnet Jewel (HCL) – for operational excellence in
infrastructure automation ■ Delivered international DevOps training & client coordination in Paris for enterprise
projects
KEYWORDS FOR ATS MATCHING
Product Management, AIOps, MLOps, Observability, Reliability Engineering, Cloud Automation, Terraform,
Databricks, Dynatrace, Splunk, Azure, AWS, CI/CD, Governance, SLOs, Root Cause Analysis, Operational
Excellence, Performance Optimization, AI Lifecycle, Enterprise Platform Operations
