Handling parcel

Kategori handling
Claim Rusak
Claim packing rusak
Packing rusak / Repacking
AWB luntur / rusak / Tidak ada AWB

Tercecer / Isi paket tidak ada

Double Parcel
Double Order
Cross label

Opcode 92 / Hilang
Cancel
Opcode 92 / Return
ATJ & Telepon tidak terhubung
Out of coverage area
Tolakan Bandara / Reject X-Ray
Menolak menerima peket
Tidak merasa memesan paket
Double Address
Pindah Alamat
Belum Cover COD
Salah input alamat
 Handling parcel
Keterangan
Tiket claim rusak jika belum ada tiket nya dan tiket detail dengan closing summary nya sesuai action di buang (Dibuang | Cla
rusak) atau send to QA (Send to QA | Claim rusak)
Tiket detail parcel sesuai tamplate (Repacking)
Tiket unknown parcel jika awb tidak di temukan atau tidak ada awb (Send to QA | Tanpa AWB) dan tiket detail parcel jika aw
ditemukan (Sendback | Tanpa AWB)
Tiket detail parsel (2D. send to cs outbound) jika belum ada tiket nya dan tiket detail parcel closing summary nya (Send to QA
Tercecer) jika paket tidak di temukan dan (Sendback | Tercecer) jika paket ditemukan
Tiket detail parcel sesuai tamplate (Send to QA | Double parcel)
Tiket detail parcel dengan closing summary return (Return | Double order)

Tiket delivery parcel tertukar jika belum ada tiketnya dan followup ke team CL, tiket detail parcel dengan closing summary
(Sendback | Crosslabel ) jika di sendback menggunakan awb biza dan (Return | Crosslabel) jika di return ke shipper
Tiket detail parcel sesuai tamplate (Send to QA | Opcode 92)
Tiket detail parcel sesuai tamplate (Back to Shipper | Cancel)
Tiket detail parcel sesuai tamplate (Return | Reques cancel)
Tiket detail parcel dengan closing summary return (Return | ATJ)
Tiket out of coverage delivery area dengan closing summary return (Return | OOC)
Tiket informasi parcel tolakan bandara dengan closing summary return (Return | Tolakan bandara)
Tiket detail parcel dengan closing summary return (Return | Menolak menerima paket)
Tiket detail parcel dengan closing summary return (Return | Tidak merasa memesan paket)
Tiket delivery double address dengan closing summary return (Return | Double address)
Tiket detail parcel dengan closing summary return (Return | Pindah alamat)
Tiket detail parcel dengan closing summary return (Return | Belum cover COD)
Tiket detail parcel dengan closing summary return (Return | Salah input alamat)
 Action

Dibuang / Send to QA

Repacking

Sendback / Send to QA

Sendback / Send to QA

Send to QA
Return

Sendback / Return

Send to QA
Back to Shipper
Return
Return
Return
Return
Return
Return
Return
Return
Return
Return
 Case Category Attempts Action
< 3x Follow up CS
ATJ & Nomor telepon tidak terhubung
> 3x Return
Out of coverage area 1x Return
Beda berat / Volume Marketplace 1x Follow up CS
Beda berat / Volume AACA 1x Return
Buyer menolak menerima paket 1x Return
Buyer tidak merasa memesan paket 1x Return
Tolakan Bandara - Return
Misroute / XRT 1x Sendback
Unfreeze 1x Unfreeze
Cancel order 1x Back to HD
Double parcel 1x Back to HD
Opcode 92 / Claim hilang 1x Back to HD
Opcode 92 / Delivery Retur 1x Return
Request cancel 1x Cancel
Opcode stuck 1x Investigasi
Rusak 1x Claim rusak
Crosslabel > 1x24 jam Back to HD
Crosslabel < 1x24 jam Follow up CL
Tanpa AWB 1x Back to HD
< 3x Follow up CS
ATJ & Nomor telepon tidak terhubung pickup
> 3x Cancel by APK
Rusak buang distaging 1x Dibuang
< 1x24 jam Follow up CS
Paket tercecer
> 1 x 24 jam Back to HD
Belum Cover COD 1x Return
Double address 1x Return
Salah input alamat 1x Return
Buyer pindah alamat 1x Return

Case Category Attempts Action

Rusak dibuang - Dibuang
Rusak send to QA - Send to QA
Packing rusak / Repacking Repacking
Opcode 92 / Claim hilang - Send to QA
ATJ & Nomor telepon tidak terhubung - Return
Out of coverage area - Return
Buyer menolak menerima paket - Return
Buyer tidak merasa memesan paket - Return
Tolakan Bandara - Return
Misroute / XRT - Return
Cancel order - Back to Shipper
Double parcel - Send to QA
Opcode 92 / Delivery Retur - Return
Crosslabel - Follow up CL
Tanpa AWB - Send to QA
- Sendback
Paket tercecer
- Send to QA
TF3 - Sendback
No Issue - Sendback
Awb rusak / tidak terbaca - Sendback
Belum Cover COD - Return
Double address - Return
Salah input alamat - Return
Buyer pindah alamat - Return

Case Category Attempts Action

TF3 - -
 Han
1. TICKET NAME/MASTER CONTEXT INITIATOR SECTION
Delivery - Require - Contact Helpdesk
Informasi - Kendala Lapangan Helpdesk
Out of coverage delivery area Helpdesk
Pickup - Beda Berat/Volume Helpdesk
Informasi - Kendala Lapangan Helpdesk
Informasi - Kendala Lapangan Helpdesk
Informasi - Kendala Lapangan Helpdesk
Informasi - Kendala Lapangan Helpdesk
Informasi - Kendala Lapangan Helpdesk
Informasi - Kendala Lapangan Helpdesk
Informasi - Kendala Lapangan Helpdesk
Informasi - Kendala Lapangan Helpdesk
Informasi - Kendala Lapangan Helpdesk
Informasi - Kendala Lapangan Helpdesk
Request - Cancel Order Helpdesk
Informasi - Kendala Lapangan Helpdesk
Claim - rusak Helpdesk
Informasi - Kendala Lapangan Helpdesk
Informasi - Kendala Lapangan Helpdesk
Informasi - Kendala Lapangan Helpdesk
Pickup - Require Contact Helpdesk
Informasi - Kendala Lapangan Helpdesk
Informasi - Kendala Lapangan Helpdesk
Delivery - Detail parsel Helpdesk
Informasi - Kendala Lapangan Helpdesk
Informasi - Kendala Lapangan Helpdesk
Delivery - Double address Helpdesk
Informasi - Kendala Lapangan Helpdesk
Informasi - Kendala Lapangan Helpdesk

Han
1. TICKET NAME/MASTER CONTEXT INITIATOR SECTION
Delivery - Detail parcel Helpdesk
Delivery - Detail parcel Helpdesk
Delivery - Detail parcel Helpdesk
Delivery - Detail parcel Helpdesk
Delivery - Detail parcel Helpdesk
Delivery - Detail parcel Helpdesk
Delivery - Detail parcel Helpdesk
Delivery - Detail parcel Helpdesk
Informasi - Parcel Tolakan Bandara Helpdesk
Delivery - Detail parcel Helpdesk
Delivery - Detail parcel Helpdesk
Delivery - Detail parcel Helpdesk
Delivery - Detail parcel Helpdesk
Delivery - Parcel tertukar Helpdesk
Unknown Parcel Helpdesk
Delivery - Detail parcel Helpdesk
Delivery - Detail parcel Helpdesk
Delivery - Detail parcel Helpdesk
Delivery - Detail parcel Helpdesk
Delivery - Detail parcel Helpdesk
Delivery - Detail parcel Helpdesk
Delivery - Detail parcel Helpdesk
Delivery - Detail parcel Helpdesk
Delivery - Detail parcel Helpdesk

Mon
1. TICKET NAME/MASTER CONTEXT INITIATOR SECTION
Delivery - Detail parcel Helpdesk
 Handling Grup
2D. ACTION DESC HELPDESK CLOSING SUMMARY
Send To Customer Service ( CS Outbound ) -
Back to Helpdesk Return | ATJ
Send To Customer Service ( CS Outbound ) Return | OOC
Send To Customer Service ( CS Outbound ) -
Back to Helpdesk Return | Beda Berat AACA
Back to Helpdesk Return | Menolak menerima paket
Back to Helpdesk Return | Tidak merasa pesan paket
Back to Helpdesk Return | Tolakan Bandara
Back to Helpdesk Sendback | XRT
Unfreeze Unfreeze
Back to Helpdesk Back to HD | Cancel order
Back to Helpdesk Back to HD | Double parcel
Back to Helpdesk Back to HD | Opcode 92
Back to Helpdesk Return | Request return
Force Code 90 Request cancel
Back to Helpdesk Opcode stuck | (sesuai opcode terakhir)
Send To Customer Service ( CS Outbound ) -
Back to Helpdesk Back to HD | Crosslabel
Back to Helpdesk Hold staging | Crosslabel
Back to Helpdesk Back to HD | Tanpa AWB
Send To Customer Service ( CS Outbound ) -
Back to Helpdesk Cancel | ATJ Pickup
Back to Helpdesk Dibuang | Claim Rusak
Send To Customer Service ( CS Outbound ) -
Back to Helpdesk Back to HD | Paket Tercecer
Back to Helpdesk Return | Belum Cover COD
Back to Helpdesk Return | Double Address
Back to Helpdesk Return | Salah input alamat
Back to Helpdesk Return | Pindah Alamat

Handling Fisik
2D. ACTION DESC HELPDESK CLOSING SUMMARY
Back to Helpdesk Dibuang | Claim Rusak
Back to Helpdesk Send to QA | Claim rusak
Back to Helpdesk Repacking
Back to Helpdesk Send to QA | Opcode 92
Back to Helpdesk Return | ATJ
Back to Helpdesk Return | OOC
Back to Helpdesk Return | Menolak menerima paket
Back to Helpdesk Return | Tidak merasa pesan paket
Back to Helpdesk Return | Tolakan Bandara
Back to Helpdesk Sendback | XRT
Back to Helpdesk Back to Shipper | Cancel order
Back to Helpdesk Send to QA | Double parcel
Back to Helpdesk Return | Request return
Send To Customer Service ( CS Outbound ) AWB 1 ( opcode) x AWB 2 (opcode)
Return | ATJ Send to QA | Tanpa AWB
Back to Helpdesk Sendback | Paket tercecer
Back to Helpdesk Send to QA | Paket tercecer
Back to Helpdesk Sendback | TF3
Back to Helpdesk Sendback | No Isuue
Back to Helpdesk Sendback | AWB rusak
Back to Helpdesk Return | Belum Cover COD
Back to Helpdesk Return | Double Address
Back to Helpdesk Return | Salah input alamat
Back to Helpdesk Return | Pindah Alamat

Monitoring TF3
2D. ACTION DESC HELPDESK CLOSING SUMMARY
Back to Helpdesk TF3
 3. TICKET STATUS/PROBLEM STATUS NOTE(S) E.G. DESCRIPTION
Open Sesuai Case atau yg diinfokan staging
Closed
Closed Sesuai Case atau yg diinfokan staging
Open Sesuai Case atau yg diinfokan staging
Closed
Closed
Closed
Closed
Closed Sesuai Case atau yg diinfokan staging
Closed Sesuai Case atau yg diinfokan staging
Closed
Closed
Closed
Closed
Closed
Closed
Open
Closed
Closed
Closed Detail items nya
Open
Closed
Closed
Open Detail items nya
Closed
Closed
Closed
Closed
Closed

3. TICKET STATUS/PROBLEM STATUS NOTE(S) E.G. DESCRIPTION

Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Open
Closed Detail items
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed

3. TICKET STATUS/PROBLEM STATUS NOTE(S) E.G. DESCRIPTION

Closed
 Lampiran

Form manual

Form manual

Foto detail kerusakan dan keseluruhan packing min. 2 foto

Foto detail isi paket nya

Lampiran
Lampiran