SOLUTIONS GUIDE

The comprehensive handbook to manage your IT infrastructure.

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 8 out of 10
biggest healthcare companies

8 out of 10
largest financial services
companies

9 of every 10
Fortune 100 companies

3 million users
from over 190 c
 ountries

trust ManageEngine to run their IT.

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Bringing IT together
ManageEngine crafts comprehensive
IT management software for all your
business needs.

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 Table of
Contents
ENTERPRISE SERVICE MANAGEMENT
Enterprise and IT service management
ServiceDesk Plus 10
ServiceDesk Plus MSP 12

Customer service management

SupportCenter Plus 14

IT asset management
AssetExplorer 15

IDENTITY AND ACCESS MANAGEMENT

Active Directory management Privileged access management

ADManager Plus 18 PAM360 30
ADAudit Plus 20 PAM360 MSP 31
ADSelfService Plus 22 Password Manager Pro 32
Exchange Reporter Plus 24 Password Manager Pro MSP 34
RecoveryManager Plus 25 Access Manager Plus 35

Identity governance and administration Key Manager Plus 36

AD360 26
M365 Manager Plus 28
Identity Manager Plus 29

SECURITY INFORMATION AND EVENT MANAGEMENT

SIEM Security auditing

Log360 38 ADAudit Plus 42
SharePoint Manager Plus 44
Log and compliance management
M365 Security Plus 45
EventLog Analyzer 39
Cloud Security Plus 46
Firewall Analyzer 40
DataSecurity Plus 47
FileAnalysis 48

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UNIFIED ENDPOINT MANAGEMENT AND SECURITY

Endpoint management Endpoint security

Desktop Central 50 Vulnerability Manager Plus 60
Desktop Central MSP 52 Device Control Plus 61
Mobile Device Manager Plus 53 Application Control Plus 62
Mobile Device Manager Plus MSP 54 Browser Security Plus 63
Patch Manager Plus 55 Endpoint DLP Plus 64
Patch Connect Plus 56
OS Deployer 57
Remote Access Plus 58
RMM Central 59

IT OPERATIONS MANAGEMENT

Network performance monitoring Application performance monitoring

OpManager Plus 66 Applications Manager 75
OpManager 68 Site24x7 76
OpManager MSP 69 Site24x7 MSP 77
NetFlow Analyzer 70
Network Configuration Manager 71
IT incident management
Firewall Analyzer 72
AlarmsOne 78
OpUtils 74
Site24x7 StatusIQ 79

ADVANCED IT ANALYTICS

Analytics Plus 82
Site24x7 CloudSpend 83

BUSINESS PRODUCTIVITY APPLICATIONS

Zoho Creator 86
Zoho Assist 90
Zoho Sprints 87 Zoho Workplace 91
Zoho Projects 88 Zoho Mail 92
Zoho Analytics 89

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 Contact us (toll free)
US: +1 888 720 9500

US: +1 888 791 1189

UK: +44 800 028 6590

AUS: 1800 631 268

IND: 1800 572 6673

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ManageEngine crafts the industry’s broadest suite of IT management
solutions, offering more than 120 products and free tools. We have
everything you need to manage all of your IT operations, including
networks, servers,applications, service desks, Active Directory, security,
desktops, and mobile devices.

Since 2002, IT teams have turned to ManageEngine for affordable,

feature-rich software that’s easy to use. Our on-premises and cloud
solutions power the IT of over 280,000 companies around the world,
including nine of every ten Fortune 100 companies.

As you prepare for the IT management challenges ahead, we’ll lead

the way with new solutions, contextual integrations, and other advances
that can only come from a company solely dedicated to its customers.
And as a division of Zoho Corporation, we’ll continue pushing for the
tight business IT alignment you’ll need to seize future opportunities.

9 out of every 10
Fortune 100 companies are
ManageEngine customers.

ManageEngine is the enterprise IT management division of Corporation.

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8
Enterprise service
management
Design, automate, deliver, and manage IT and
business services.

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 ENTERPRISE AND IT SERVICE MANAGEMENT
Also available
on cloud

ServiceDesk Plus
Deliver flawless IT services with intelligent automations, standardized workflows, and enhanced
self-service capabilities. Extend proven ITSM best practices to other departments like HR and
facilities using native enterprise service desk capabilities.

Features and benefits

Track incidents easily Empower end-users with a

Reduce outages, improve agent self-service portal
productivity, meet SLAs, and manage Facilitate easy request creation, use
the complete life cycle of IT tickets. automated notifications to keep end
users informed on ticket progress and
Implement changes with minimal approvals, and make company-wide
impact and risks announcements on outages.
Streamline planning, approval, and
implementation with automated workflows. Create a rich knowledge base
Publish a knowledge base to help end users
Showcase all IT services in a service solve repeat incidents on their own and
catalogue deflect tickets away from the IT help desk.
Showcase IT services that are available
toend users and give IT a new face. Create Automatic ticket dispatch
and publish a service catalog with custom Auto-assign tickets based on technician
service-level agreements (SLAs) and availability, using either a round robin or
multistage approvals. load balancing method to cover every ticket.

Gain IT help desk insights Manage an entire IT asset inventory

Generate more than 150 built-in, custom, Discover and maintain an IT asset inventory
query, and flash reports pertaining to with efficient auto-discovery.
various IT help desk modules including
requests, problems, changes, assets,
surveys, contracts, and purchases.

[Link]
support@[Link]

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 ServiceDesk Plus
Other salient aspects
» Enterprise service management

» 150+ reports

» Mobile service desk

» Multi-site support

» Real-time dashboards

» Smart automations

» Codeless customizations

“
An exceptional help desk ticket system
“ServiceDesk Plus has been an exceptional help desk ticket system
that lowered my stress level a great deal, I know that everything I need
to know is in one place. I know what is in the queue and [am] confident
that I haven’t forgotten any shoulder tap requests.”

Joe Gonzales,
IT Services Manager,
Austin Convention Center

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 ENTERPRISE AND IT SERVICE MANAGEMENT

ServiceDesk Plus MSP

Deploy a comprehensive help desk or service desk, complete with built-in account management, asset
management, remote controls, and advanced reporting. Offer services and support to multiple clients
with centralized controls thanks to the solution’s robust data segregation.

Features and benefits

Manage multiple clients Increase customer satisfaction

Maintain and personalize individual with a knowledge base
contacts and accounts, establish business Boost an existing knowledge database or
relationships, configure business rules, build a new one from scratch with easy
setup unique SLAs for each account, templates and resolutions from previously
boost customer satisfaction, and more, all solved tickets. Technicians can learn
from a common platform. and record do’s and don’ts for future
reference when solving complex issues.
Efficiently manage incidents from
every account Take control with easy change
Automate incident management by management processes
organizing tickets from different accounts, Implement changes in a controlled and
assigning incidents to appropriate structured environment to reduce their
technicians, and resolving recurring impact. Complete approval cycles are also
incidents so that the service desk team available depending on the type of change.
can focus on more productive tasks.
Use advanced analytics to stay
Display all available services in a on top of services
service catalogue Quickly access the service desk’s key
Organize services into service categories performance indicators without writing
and publish them in the client’s self-service complex database queries. Use analytics
portal. Create customized workflows and to proactively identify avenues for service
automated processes, and associate appro- improvement, client acquisition, revenue
priate tasks and SLAs with services to quickly generation, and new service offerings.
fulfill client requests.

[Link]
sdpmsp@[Link]

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 ServiceDesk Plus MSP
Other salient aspects
» Technician auto-assign

» Agent based scan

» Integrated remote control

» Rebrand - personalize your account

» 100+ reports

“
Excellent SLA options,
allows to get updated instantly
“ServiceDesk Plus MSP allows our customers to be kept up-to-date on a
three-tier level (telephone, web, and email), provides excellent SLA options based on
customers, allows our technical staff to get updated instantly on all requests, and most
of all provides an easy-to-use reporting feature with scheduled reports, giving me the
time to concentrate on other business requirements.”

Jason Roberts,
Technical Manager, TCNS

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 CUSTOMER SERVICE MANAGEMENT

SupportCenter Plus
Manage customer accounts, tickets, and service contracts to facilitate a superior
end-to-end, multi-channel customer support experience.

Features and benefits

Track customer needs via Create a comprehensive help desk for

multi-channel support each business unit
View every customer interaction from one Let each business unit define their product
place, irrespective of the communication or service-specific configuration so that they
mode they choose. can work independently from each other.

Customize and automate request Track and maintain contracts and

workflows SLAs in one place
Seamlessly automate the process of Manage multiple service contracts and
creating, organizing, and tracking requests. related support plans to service customers
on time and bill them accordingly.
Manage individual accounts and contacts
Manage customer information, including
the products and services purchased,
contracts they are entitled to, their
organizational hierarchy, and so on.

Give customers control with a

personalized self-service portal
Deploy a customizable self-service portal
and allow customers to submit tickets, track
them, search the knowledge base, and run
reports.

[Link]
supportcenterplus-support@[Link]

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IT ASSET MANAGEMENT

AssetExplorer
Discover, monitor, and track assets in your IT network from a single console. Achieve high
software-license-compliance rates, maximize the ROI of vendor relationships, and make informed
decisions about assets throughout their IT life cycle.

Features and benefits

Discover all assets in a network Effectively manage purchase

Periodically scan software, hardware, and orders and contracts
other ownership information to keep Identify areas that need spending reduced,
up-to-date information on every asset. Track policies enforced, and redundancies
and manage any workstation or network eliminated, enabling better management of
devices including Windows, Linux, Mac, a purchase order’s complete life cycle.
AIX, and Solaris machines as well as printers,
routers, and switches. Track the asset life cycle
Handle the complete life cycle of an asset,
Manage and track software licences from the moment of purchase to the time
Manage all license types including OEM, it’s no longer needed.
concurrent, enterprise, free, named user,
node locked, trial, volume, and individual Automatically track hardware and software
licences. Scan and audit all workstations connected
over LAN, WAN, and VPN. View an asset’s
Easily manage all software assets complete ownership information, along
Automatically discover all software with hardware and software inventory
available in each workstation. Easily ensure information, to get a clear picture of who
compliance by keeping an eye on the list of owns what.
compliant, under-licensed, and over
licensed software.

[Link]
assetexplorer-support@[Link]

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16
Identity and access
management
Manage, govern, and secure digital identities
and privileged access.

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 ACTIVE DIRECTORY MANAGEMENT

ADManager Plus
Manage and report on Active Directory, Microsoft 365, and Exchange from a web-based console.
Automate user life cycle management, facilitate access governance with workflows, perform secure
delegation to the help desk, and satisfy compliance audits.

Features and benefits

Standardized, one-stop provisioning 140+ pre-packaged, reprovisioning

Provision all user entitlements from centric reports
Exchange mailboxes to M365 accounts Gain insight into all changes happening in
from a single window or provisioning your AD, Microsoft 365, Windows Servers,
template. and Exchange Servers. Monitor user logon
activities, changes to AD objects, and more
Automated provisioning/de-provisioning in real time. Assign/reassign scripts to or
Provision new user accounts automatically reprovision user accounts as needed directly
when the roster gets updated. Automatically from the reports.
archive users’ home folders, and revoke their
group memberships and access permissions Smart, non-invasive AD delegation
the moment their accounts are terminated. Safely delegate user management tasks to
business managers and HR without losing
Automate both critical and everyday control using ADManager Plus’ smart
ad operations delegation system and AD Workflow.
Automate tasks like “inactive account
management” or other routine AD functions.

Off-the-shelf user management solutions

Change any of 150 user attributes based on a
situation. Use the pre-packaged solution set
to easily re-provision accounts.

[Link]
support@[Link]

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 ADManager Plus
Other salient aspects
» Exclusive Microsoft 365 & Google
apps reporting

» GUI-based NTFS permission

management

» Ability to automate critical tasks and

report generation

» Nested group reports and

management

“
Readymade and on-the-fly
solutions
“
Reduces the gap between
IT and business

“I was looking for something that’s intuitive, “We needed an AD product which the HR can
easy to use, and cost-effective. I did a number use to manage the users. We found ADManager
of searches. I found ADManager Plus and was Plus. With this software…you don’t have to be
impressed. computer scientist. Even my boys, 11 and 12,
We purchased it. I can now certainly see the can do it. This product changed my career!”
benefits from reporting perspective and
on-the-fly changes that we can do from the Margaret Sandler,
reports.” IT Security Specialist, CareTech Solutions

Ashley Bukket,
System Analyst, Macmillan Cancer Support

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 ACTIVE DIRECTORY MANAGEMENT

ADAudit Plus
Maintain network security and compliance by tracking critical GPO changes, monitoring user logins,
analyzing account lockouts, spotting malicious insiders, and more.

Features and benefits

Active Directory alerting and change Anomaly detection

monitoring Get alerted about unusual events—such
Record AD changes and get instant as logons during non-business hours or
notifications when changes occur, including dubiously high invalid logon attempts—
who did what, from where, and when. before they lead to catastrophe.

User logon activity monitoring Event analysis

Get a detailed report of users’ logon and Leverage profile-based event trackers,
logoff activity, whether they happen via filters, and event fetching rules to view
workstations or terminal services. every change and event from a broader
perspective and easily detect incidents.
Privileged user activity auditing
Track what administrators do. Get
details about activities carried out by other
privileged accounts as well.

File access activity auditing

See what files and folders users are
accessing. Track every activity they carry
out on a file, including reading, deleting,
copying, or moving files.

[Link]
support@[Link]

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 ADAudit Plus
Other salient aspects
» Report & alert profiles: Configure » Removable storage auditing
your own event trackers and (Win 8 & above)
alerts
» “Before and after” picture for
» Printer auditing every change (for Windows 2008
& above)
» File integrity monitoring

» Dedicated privileged account » Prepackaged IT compliance

monitoring reports for SOX, HIPAA, PCI,
FISMA, and GLBA
» Organized data archiving

“
Prepackaged just the way the
industry needs it
“
Real time IT security at
nominal costs

“No other software works as effectively or “ADAudit Plus helps me be in command of the
easily as ADAudit Plus. None were as simple to technical environment in my Active Directory
install and jump right in to start using. All audit network. It is easier to find logs and manage
requirements from HIPAA are covered in more effectively. The low cost for the many
ADAudit Plus. We have passed an in-depth PEN features got our attention.”
audit test and several industry-related security
audits because we are using ADAudit Plus. It’s
extremely simple and cost-effective.”

Renee Davis, Diego Pontes,

CIO, Life Management Center IT Coordinator, Tecnisa

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 ACTIVE DIRECTORY MANAGEMENT

ADSelfService Plus
Implement self-service password management and SSO for logins to Active Directory and enterprise
cloud apps. Secure machine (Windows, Linux, and macOS) and VPN logons with MFA. Protect against
credential theft with adaptive and risk-based conditional access.

Features and benefits

Password self-service Windows logon two-factor authentication

Enables end-users to reset their forgotten Provides two-factor authentication (TFA)
Windows & Mac passwords (and unlock to all local and remote Windows login
accounts) without help desk’s intervention. attempts. Windows logon TFA requires
Users can reset passwords from logon users to input their Active Directory domain
prompt, mobile devices, or web browser. credentials and additionally authenticate via
the selected TFA method configured during
Password expiration notification every logon.
(freeware)
Notifies users about impending password Directory self-update and employee
and account expiration via email, SMS or search
push notification. Allows users to self-update their profile
information in Active Directory and search
Password synchronizer for other employees’ information.
Automatically synchronizes Active Directory
passwords in real time across multiple
platforms including Azure AD, Microsoft 365,
G Suite, Salesforce, and more.

Single sign-on (SSO)

Provides seamless and secure access to
cloud applications with Active Directory-
based single sign-on.

[Link]
support@[Link]

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 ADSelfService Plus
Other salient aspects
» Cached credentials update » Clear audit trail for
self-service actions
» Multi-factor authentication via Duo
Security, RSA SecurID, and more for » Built-in license management
secure password reset and account
unlock » Integrates with ServiceDeskPlus,
ADManager Plus, and AD360
» Password policy strengthener

» Notifications upon self-service

operations

“
Easy & quick user adoption.
Quick realization of ROI.
“
Superfast enrollment for
100% success rate

“Users have commented how easy enrollment “We have had almost 60% enrollment with
is as well as the reset tasks. CAMH will be able to ADSelfService immediately, which is a good
save close to $26,000 a year on service desk calls turnout when asking students to register for
related to Active Directory password resets.” anything. Some have already taken advantage
of the tool.”

Margaret Sandler, Robert Peterson,

IT Security Specialist, CareTech Solutions Technical Support Engineer

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 ACTIVE DIRECTORY MANAGEMENT

Exchange Reporter Plus

Monitor Exchange Server, Exchange Online, and Skype for Business and audit changes in real time.
Get reports on Exchange entities, such as mailboxes, mail traffic, public folders, OWA, and ActiveSync,
and Skype for Business configuration and usage details.

Features and benefits

All-inclusive exchange reporting Exchange server auditing & alerting

Provides complete information about every Reports on critical events such as changes
component of an Exchange infrastructure to mailbox permissions or properties.
including mailboxes, OWA, distribution lists, Configure alerts to detect non-owner
public folders, etc. mailbox logons, someone tampering with
permissions, and other alarming events.
Mailbox reports
Offers a 360-degree view of all the Email traffic reports & security
mailboxes in the organization. Reports Email traffic through mailboxes, distribution
on every detail including mailbox sizes, lists, and public folders are analyzed and
permissions, inactive and orphaned reported. Offers clear insight into how
mailboxes, and more. mailboxes communicate with each other or
with external domains.
Exchange server health monitoring
Gives a quick overview of the health and OWA / ActiveSync
status of components in your organization Keep a watchful eye on OWA users,
through its reports and straightforward get a detailed summary of ActiveSyncen-
dashboard. abled devices and policies governing them,
and easily supervise ActiveSync requests.

[Link]
support@[Link]

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ACTIVE DIRECTORY MANAGEMENT

RecoveryManager Plus
Perform incremental or full backups and choose from multiple modes of restoration for Active Directory,
Azure AD, Office 365, and Exchange environments to protect your data against ransomware and ensure un-
precedented resilience during disaster recovery.

Features and benefits

Three-in-one backup and restoration Simplified AD recovery

Say hello to a single comprehensive solution Become an always-on enterprise by
that can back up and restore Active Directory recovering deleted objects or undoing
environment, virtual machines and changes without stopping or restarting
Windows servers Active Directory domain controllers.

Simplified restoration process Granular level change management

Get a holistic view of the number of available Back up each change made to Active
Active Directory, VM and Windows server Directory objects as separate versions.
backups and instantly restore VMs or AD When needed, compare attribute values
objects to any of their previous states. across multiple versions and restore the
most relevant version.
Scheduled backups
Schedule backups at fixed intervals (hourly, Incremental backups
daily, or weekly) to make sure there’s always Back up just the changes made since the
a copy of a virtual machine or Active Directo- last backup, dramatically reducing the
ry environment’s most recent version. amount of disk space needed for backups.

[Link]
support@[Link]

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 IDENTITY GOVERNANCE AND ADMINISTRATION

AD360
Manage user identities and access, deploy adaptive MFA, protect privileged accounts with UBA,
and ensure regulatory compliance for hybrid environments connecting Active Directory, Azure AD,
Exchange, Microsoft 365, and more.

Features and benefits

Streamlining user life cycle management Automation with approval workflow

Easily provision, modify, and deprovision Automate routine management tasks
accounts and mailboxes for multiple users such as user provisioning and AD cleanup,
at once across AD, Exchange servers, and reduce the workload for your
Microsoft 365 services, and G Suite from a IT administrators and help desk technicians.
single console. Use customizable user Maintain control over automated tasks by
creation templates and import data from configuring approval workflow rules to
CSV to bulk provision user accounts. ensure that automation produces the
desired results.
AD, Microsoft 365, and file server auditing
Gain insight into all changes happening in Role-based help desk delegation
your AD, Microsoft 365, Windows Servers, Delegate administrative tasks concerning
and Exchange Servers. Monitor user logon AD and Microsoft 365 to non-administrative
activities, changes to AD objects, and more users by creating custom help desk roles.
in real time. Comply with IT compliance Select any combination of management,
regulations such as SOX, HIPAA, PCI DSS, reporting, auditing, and alerting tasks from
and GLBA using prepackaged reports. AD and Microsoft 365 and assign them to
help desk staff, HR, and other non-admin
SSO for enterprise applications users.
AD360 provides users with secure,
one-click access to enterprise applications. Backup and disaster recovery
In a single click, users can access all their Effortlessly back up and restore AD objects,
applications including Microsoft 365, Exchange mailboxes, Microsoft 365 mail-
G Suite, Salesforce, or any custom SAML- boxes, SharePoint Online sites, OneDrive for
based application without having to enter Business folders, etc. Perform item-level
their username and password over and over. or attribute-level restorations, and speed up
the backup process by making incremental
Self-service password management backups. Schedule backups to run during
With AD360’s self-service password non-business hours, and more.
management feature, users can reset their
password and unlock their account without
help desk assistance, saving time and
money. Enable self-service for other
common yet crucial tasks such as updating
user attributes in AD and subscribing to
mail groups.

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AD360
Other salient aspects
» AD and Exchange Server management
and reporting

» Real-time change auditing and alerting

for on-premises ad and Azure AD

» AD self-service password management,

password sync, and single sign-on

» Reporting, auditing, and monitoring for

Exchange and Skype for business server

» Manage, monitor, audit, and report

Microsoft 365

» AD, Exchange, and Microsoft 365 backup

and recovery customizations

“
“AD360 increased our productivity by
automating our routine tasks”

David H Skyers,
System Engineer, HEART Trust/NTA

[Link]
ad360-support@[Link]

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 IDENTITY GOVERNANCE AND ADMINISTRATION

M365 Manager Plus

Report on, manage, monitor, audit, and create alerts for critical activities in Exchange Online,
Azure AD, Skype for Business, OneDrive for Business, Microsoft Teams, and other Microsoft 365
services from one place.

Features and benefits

Microsoft 365 Management Alerts for Critical Events

Manage your Microsoft 365 setup Get notified about critical activities and
effortlessly with Exchange Online and changes happening in your Microsoft 365
Azure Active Directory management environment. With custom alerts, eliminate
features. Manage mailboxes, users, groups, the need to constantly check audit reports
and contacts, in bulk. Reset users’ passwords for malicious activities.
and assign or remove licenses easily.
Security and Compliance
Microsoft 365 Reporting Ensure information security across all your
Provides out-of-the box reports on Microsoft 365 components and experience
Exchange Online, Azure Active Directory, hassle free compliance with various industry
OneDrive for Business, and Skype for mandates like HIPAA, SOX, GLBA, FISMA,
Business, as well as reports on security, PCI DSS, and ISO.
compliance, and licenses for Microsoft 365.
Microsoft 365 Delegation
Microsoft 365 Auditing Delegate management, auditing and
Track user activities in Exchange Online, reporting tasks to help desk technicians
Azure AD, OneDrive for Business, Sway, and without making any changes in
other services. The audit data can be Microsoft 365 admin center.
retained as long as needed, which is not
natively possible in Microsoft 365.

[Link]
m365managerplus-support@[Link]

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IDENTITY GOVERNANCE AND ADMINISTRATION
Available
on cloud
Identity Manager Plus
Provide users with secure, one-click access to business applications. Centrally manage access to
on-premises and enterprise SaaS applications and get deep insights into app usage, user access,
and admin activities.

Features and benefits

Centralized access
Manage access to all enterprise applications, whether
they’re on-premises or SaaS.

Standardized SAML-based SSO

Enable SSO for any application that supports the SAML
protocol, including in-house applications.

Leveraging existing identities

Allow users to log in using their existing Microsoft 365,
G Suite, or Zoho credentials.

Application usage and access audit

Gain deep insight into application usage, user accesses, and
admin activities using built-in reports.

Easy user management

Add or remove multiple users and grant or revoke their
access to applications in a single click.

[Link]
support@[Link]

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 PRIVILEGED ACCESS MANAGEMENT

PAM360
Secure administrative access to critical IT systems. Establish strict governance over privileged
access pathways. Prevent security risks using cutting-edge session management capabilities and
advanced analytics.

Features and benefits

Enterprise credential vault Privileged user behavior analytics

Scan and discover critical assets to Leverage AI and ML-driven anomaly
automatically onboard privileged accounts detection capabilities to spot unusual
into a secure vault that offers central privileged activity at a glance.
management, AES-256 encryption, and
role-based access permissions. Just-in-time privilege elevation
Assign just-in-time controls for your domain
Secure remote access accounts, and provision them with higher
Enable privileged users to launch direct, privileges only when required by your users.
one-click connections to remote hosts
without endpoint agents, browser plug-ins, Privileged session monitoring
or helper programs. Tunnel connections Supervise privileged user activity with
through encrypted, password-less gateways session shadowing capabilities and achieve
for ultimate protection. dual control on privileged access.

SSL certificate management Audit and compliance

Safeguard your online brand reputation Be prepared for compliance audits with
with complete protection of your SSL built-in reports that provide essential
certificates and digital identities. guidelines to address common audit issues.

Ticketing system integration SSH key management

Bolster your access approval workflows for Discover SSH devices in your network and
privileged accounts by incorporating ticket enumerate keys. Create and deploy new
ID validation. SSH key pairs to associated endpoints with
a single click.
Application credential security
Protect your application-to-application
communications with secure APIs that
eliminate the need for credential
hard-coding.

[Link]/pam360
pam360-support@[Link]

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PRIVILEGED ACCESS MANAGEMENT

PAM360 MSP
Defend against privileged access misuse with our solution’s powerful access governance and contextual
integrations with various IT services. Centrally manage privileged access for your customers through a fully
automated, policy-driven approach while achieving complete data segregation.

Features and benefits

Privileged account management DevOps and cloud security

Securely store customers’ privileged Uncover default, hard-coded credentials in
passwords, SSH keys, and other digital DevOps automation files and CI/CD
identities in a central vault, and selectively platforms, and store them in a central vault.
share them between MSP administrators Implement password security best practices.
and their respective customers.
Comprehensive auditing and reporting
Secure remote access provisioning Capture all privileged activities in clear,
Launch password-less, secure connections downloadable audit trails and reports.
to remote IT assets without agents, browser Demonstrate to customers, auditors, and
plug-ins, or helper programs. Tunnel forensic investigators that the required
connections through encrypted gateways security controls are in place.
for ultimate protection.
Integrate with advanced technologies
Control access to client networks Adopt AI and ML-driven monitoring
Adopt a request-release policy and just-in- capabilities to continuously detect unusual
time controls for privileged access, automat- and potentially harmful privileged activities,
ically revoke account permissions after and automatically set off mitigating controls.
a set period, and instantly reset passwords Integrate with SIEM and scanning tools to
for tighter security. discover vulnerabilities and promptly issue
remediation measures.
SSL and TLS certificate management
Safeguard your SSL certificates and digital
identities. Integrate with popular certificate
authorities like Digicert, GoDaddy, and Let’s
Encrypt out of the box.

Privileged session monitoring

Record privileged sessions and archive
them as video files for future review.
Shadow and monitor privileged sessions to
promptly detect and terminate suspicious
activities.

[Link]/pam360msp
pam360-support@[Link]

31
 PRIVILEGED ACCESS MANAGEMENT

Password Manager Pro

Eliminate password fatigue with secure, centralized vaulting of privileged passwords.
Prevent privilege abuse by enabling selective password sharing and granular access
controls based on user roles and requirements.

Features and benefits

Centralized password vault Reset passwords

Store every password belonging to an Reset remote resource passwords from the
enterprise’s privileged, shared, firecall, and web interface, either automatically or as
other accounts in a secure, centralized needed.
repository.
Record privileged sessions
Secured credential sharing Record, archive, and watch privileged
Securely share administrative passwords session to facilitate forensic audits.
with team members as needed.
Launch remote connections
Role-specific access controls Launch highly secure and reliable remote
Manage resources and passwords with sessions that completely emulate Windows
fine-grained restrictions that are enforced RDP, SSH, and Telnet sessions from any
based on predefined user roles. browser, without a plug-in or agent software.

[Link]
passwordmanagerpro-support@[Link]

32
 Password Manager Pro
Other salient aspects
» Automated password reset

» Policy enforcement

» Vaulting mechanism

» Comprehensive audit trails

» Secure data transmission

“
Improved our performance and
overall security of systems

“With Password Manager Pro, managing the growing list of system passwords has
become much simpler. We have done away with the insecure practice of keeping the
passwords in printouts. Password Manager Pro has improved our performance and
overall security of the systems we manage on a daily-basis.”

Mark Laffan,
Team Leader, Network & Communication Systems,
Australian Catholic University, Australia

33
 PRIVILEGED ACCESS MANAGEMENT

Password Manager Pro MSP

Secure your clients’ privileged accounts, control and monitor privileged access to
client networks, and implement stringent security best practices.

Features and benefits

Secured client password storage Control access to client networks

Securely manage the privileged passwords Ensure that users only get access to the
of customers’ IT assets from a single console, passwords they own or are shared with
while completely segregating customers’ them.
data.
Achieve concurrent controls
Selective password sharing Entrust the control of the password vault
Selectively share passwords between to the MSP administrator, the end user, or
MSP administrators and their respective both.
customers.
Visibility on password access
Launch direct connections Get a complete picture of who has access to
Launch direct connections to remote IT what passwords through intuitive reports.
resources, websites, and applications,
without the pain of manually entering
login credentials.

Automatically reset passwords

Automatically reset resource passwords
for servers, databases, network devices,
and more.

[Link]
passwordmanagerpro-support@[Link]

34
PRIVILEGED ACCESS MANAGEMENT

Access Manager Plus

Regulate privileged access to remote enterprise systems via encrypted gateways from a
unified console. Achieve total visibility into all kinds of privileged access with extensive session
shadowing and auditing capabilities.

Features and benefits

Data center remote access Privileged session monitoring

Leverage simplified, direct connections Record all sessions, and archive them as
to remote data centers, and automatically video files for post-session review. Control
authenticate via jump box support for remote connections with session
Windows and Linux platforms. shadowing and termination capabilities.

One-click remote sessions Access control workflow

Enable users to launch direct RDP, SSH, SQL, Establish a request-release mechanism to
and VNC connections to remote hosts. scrutinize access requests before approval.
Tunnel the connections via encrypted Grant users and contractors access to
gateways for enhanced security. Launch remote systems only upon ticket status
direct connections verification.

RemoteApp support
Allow users and third parties to seamlessly
access specific Windows-based remote
applications from local desktops.

Bidirectional remote file transfer

Transfer files between a remote system and
the local host, or between two remote
systems; upload or download files on remote
devices using secure protocols like SCP and
SFTP.

[Link]/privileged-session-management
accessmanagerplus-support@[Link]

35
 PRIVILEGED ACCESS MANAGEMENT

Key Manager Plus

Gain complete visibility and control over your crypto-key environments. Prevent costly
service downtime and impersonation attacks via end-to-end life cycle management of
SSH keys and SSL/TLS certificates.

Features and benefits

Discover all SSL certificates and SSH keys Launch direct connections
Discover all SSL certificates in the network, Launch direct SSH connections with target
as well as which systems and users have systems.
SSH keys.
Configure key management policies
Store keys and certificates in a centralized Enforce policies for key creation. Remove all
inventory existing keys for a fresh start or append new
Consolidate all discovered certificates and keys.
keys in a secure, centralized repository.
Obtain wildcard deployment details
Create and deploy certificates and Get a holistic view of all deployed wildcard
key pairs certificates.
Deploy newly acquired certificates to their
respective domain servers. Associate new
key pairs with users and deploy them on
target systems.

Generate certificate expiration alerts

Receive alerts about soon-to-expire
certificates.

Rotate keys periodically

Rotate key pairs automatically at periodic
intervals.

[Link]
keymanagerplus-support@[Link]

36
Security information
and event management
Secure your network from cyberattacks and
ensure compliance.

37
 SIEM Also available
on cloud

Log360
Equip your SOC with deeper visibility into security events, accelerate threat detection and
response, enhance your network security posture, and ensure compliance.

Features and benefits

Achieve integrated compliance Obtain complete network visibility

management Audit and secure your on-premises
Implement a solid security solution for machines such as Windows, Linux/Unix,
auditing every critical enterprise resource SQL, IIS servers and cloud platforms such as
to meet compliance regulations like PCI DSS, AWS, Azure, and Microsoft 365. Periodically
SOX, HIPAA, and the GDPR. Generate review security events with pre-built reports
compliance reports from predefined and receive alerts for security events of
templates, schedule report generation, interest.
and export reports to PDF or CSV to give
to auditors. Monitor files and folders in real time
Thoroughly audit activities on files and
Keep networks safe and sound folders. Track every access, creation,
Collect and analyze log data from all critical deletion, modification, and permission
resources in real time to mitigate both internal change made to files and folders to ensure
and external threats. Utilize a reporting the security of confidential data.
console, correlation engine, real-time event
response system, and search engine to see
even the smallest details about network
security.

Leverage real-time Active Directory auditing

Use real-time alerts and out-of-the-box
reports to flawlessly perform Active Directory
auditing and change monitoring. Get detailed
information on Active Directory objects, track
suspicious user behaviour, monitor critical
group and OU changes, and more.

[Link]/log360
log360-support@[Link]

38
LOG AND COMPLIANCE MANAGEMENT

EventLog Analyzer
Get better visibility and secure your network from attacks by collecting, analyzing, correlating,
and archiving log data from servers, firewalls, applications, and endpoints.

Features and benefits

Take advantage of universal log parsing Enable real-time alerts and

and indexing follow-up actions
Collect, analyze, report on, and archive Configure real-time alerts via email or SMS
unencrypted, human-readable logs from for critical events or contingencies. Trigger
practically any machine. follow-up actions, such as activating a
program, when a specific event occurs.
Secure log archival
Automatically archive all event logs and Swiftly search through log data
syslogs collected from Windows and UNIX Effortlessly search through terabytes of
devices, routers, switches, and other syslog log data to locate a security event.
devices. Zero in on security events using
powerful log searching capabilities,
1000+ pre-built audit reports including everything from wildcard to
Meet all your auditing needs with thousands advanced search.
of customizable, pre-built reports, which can
be customized, scheduled, and distributed as
you require.

[Link]
support@[Link]

39
 LOG AND COMPLIANCE MANAGEMENT

Firewall Analyzer
Get the most out of your network security infrastructure by managing and optimizing firewall rules,
monitoring configuration changes, maintaining compliance, and analyzing firewall logs.

Features and benefits

Ensure compliance requirements are met Manage and maintain firewall policies
Automate compliance audits with Analyze the usage and effectiveness
out-of-the-box reports and validate firewall of firewall rules and fine-tune them for
security with security audit and device optimal performance.
configuration analysis reports.
Perform network forensic audits
Track all firewall changes Search firewall logs and pinpoint the exact
Get instant notifications about changes, and log entry indicating the cause of a security
view a complete trail of all changes made to event in minutes.
firewall configurations.

Keep tabs on user activity

Automatically identify users that are streaming
videos, using file sharing services, going on
social networks, etc. for greater visibility
into high-risk users.

Monitor network traffic and bandwidth

Perform network behavioral analysis by
monitoring for sudden spikes in bandwidth
consumption, and get in-depth details
about users.

[Link]
fwanalyzer-support@[Link]

40
 Firewall Analyzer
Other salient aspects
» IPFIX & NetFlow support

» Security device log analysis

» Security audit and file archive

» Managed firewall service

“
More-than-capable solution for monitoring and
managing multiple firewalls

“As an IT infrastructure service provider for global corporations, we needed a

centralized firewall monitoring solution for our multi-vendor, multi-tenant, virtualized
environment. Firewall Analyzer proved to be a more-than-capable solution for
monitoring and managing multiple customer-specific, virtual firewalls. Firewall
Analyzer provides us with customer-specific client views, and mutually exclusive,
individual firewall reports and alerts for each of our customers.”

Scott Fenna,
Senior Consultant, Computacenter

41
 SECURITY AUDITING

ADAudit Plus
Maintain network security and compliance by tracking critical GPO changes, monitoring user logins,
analyzing account lockouts, spotting malicious insiders, and more.

Features and benefits

Receive Active Directory alerts and Detect anomalies instantly

monitor changes in real time Get alerted about unusual events—such
Record any change in Active Directory, 24x7. as logons during non-business hours or
Get instant notifications when changes dubiously high invalid logon attempts—
occur, including who did what, from where, before they lead to catastrophe.
and when.
Perform context analysis of events
Monitor user logon activity Leverage profile-based event trackers,
Get a detailed report of users’ logon and filters, and event fetching rules to view
logoff activity, whether they happen via every change and event from a broader
workstations or terminal services. perspective and easily detect incidents.

Get a complete audit trail for privileged

user activity
Track what administrators do. Get
details about activities carried out by other
privileged accounts as well.

Audit file access activity

See what files and folders users are
accessing. Track every activity they carry
out on a file, including reading, deleting,
copying, or moving files.

[Link]
support@[Link]

42
 ADAudit Plus
Other salient aspects
» Report & alert profiles: Configure » Removable storage auditing
your own event trackers and (Win 8 & above)
alerts
» “Before and after” picture for
» Printer auditing every change (for Windows 2008
& above)
» File integrity monitoring

» Dedicated privileged account » Prepackaged IT compliance

monitoring reports for SOX, HIPAA, PCI,
FISMA, and GLBA
» Organized data archiving

“
Prepackaged just the way the
industry needs it
“
Real time IT security at
nominal costs

“No other software works as effectively or “ADAudit Plus helps me be in command of the
easily as ADAudit Plus. None were as simple to technical environment in my Active Directory
install and jump right in to start using. All audit network. It is easier to find logs and manage
requirements from HIPAA are covered in more effectively. The low cost for the many
ADAudit Plus. We have passed an in-depth PEN features got our attention.”
audit test and several industry-related security
audits because we are using ADAudit Plus. It’s
extremely simple and cost-effective.”

Renee Davis, Diego Pontes,

CIO, Life Management Center IT Coordinator, Tecnisa

43
 SECURITY AUDITING

SharePoint Manager Plus

Secure your SharePoint environment, be it on-premises or in Microsoft 365, by auditing changes to critical
permissions and groups, and view usage analytics.

Features and benefits

Enterprise-wide visibility Security configuration change auditing

From server farms to documents, every From changes to groups to unique
aspect of SharePoint infrastructure is permissions set, every change critical to
identified and reported, no matter how SharePoint access and security is audited.
wide the enterprise is. Nothing is missed
irrespective of whether yours is an Prompt alerts for better security
on-premise, hybrid, or cloud The tool can be configured to alert any
implementation. change (whether to content or security
settings) in the SharePoint ecosystem.
Exclusive reporting for SharePoint
Online
Predefined, out-of-the-box reports for
your SharePoint Online.

Permission tracking
The tool scans the entire farm(s) and reports
in detail the different permissions a user holds
on the different sites in the farm. (Directly
assigned permissions are identified too.)

Tracking changes to SharePoint content

Changes to all SharePoint content –
including changes to audit settings
themselves, documents checked in/out along
with timings–are captured and documented.

[Link]
support@[Link]

44
SECURITY AUDITING

M365 Security Plus

Detect cyberattacks and analyze security risks in your cloud infrastructure. Fortify Exchange Online,
Azure Active Directory, Skype for Business, OneDrive, SharePoint Online, Microsoft Teams, and other
Microsoft 365 services.

Features and benefits

Granular auditing Advanced content search

Prevent security breaches with predefined Scrutinize emails with automated content
granular audit reports on user and admin search to detect personal information such
activities, failed logon attempts, file access, as Social Security numbers, login
and role changes. Or create custom audit credentials, and more. Configure alerts to
profiles to suit your security requirements. be notified of potential spear phishing
attacks.
24x7 monitoring
Stay on top of service outages with Help desk delegation
around-the-clock monitoring of the health Create custom help desk roles, and
and performance of Microsoft 365 features delegate routine tasks to non-admin users
and endpoints. Receive instant notifications without the elevation of their permissions
when a decline in service health is detected. in Microsoft 365. Leverage advanced
delegation features to ease the admin
Real-time alerting workload.
Provide quick remediation for critical events
with real-time alerts. Create custom alert
profiles for changes in passwords, malware
filters, security settings and more.

[Link]/microsoft-365-security-protection/
support@[Link]

45
 SECURITY AUDITING

Cloud Security Plus

Spot and neutralize threats across AWS, Azure, GCP, and other IaaS, SaaS, and PaaS solutions.
Audit user access to cloud data and resources to stop unauthorized sharing of sensitive data and
abuse of critical cloud devices.

Features and benefits

Centrally manage public clouds Track Microsoft Azure activity

Manage major public cloud platforms, Generate reports that provide insights on
including Amazon Web Services (AWS) user activity and any changes made to
and Microsoft Azure. network security groups, virtual networks,
DNS zones, virtual machines, databases,
Easily search through log data and storage accounts.
Find specific information with the smart
log search engine or advanced search. Configure real-time alerts
Get notifications via email when unusual
Receive detailed AWS cloud environment activity, web attacks, anomalous trends,
reports and other security threats occur.
Generate detailed, predefined reports on
events occurring in Amazon EC2, Web
Application Firewalls (WAF), Relational
Database Service (RDS), Lambda, Security
Token Service (STS), Elastic Block Store
(EBS), Virtual Private Cloud (VPC), Elastic
Load Balancer (ELB), and Simple Storage
Service (S3).

[Link]
support@[Link]

46
SECURITY AUDITING

DataSecurity Plus
Audit file changes, analyze file storage and security, discover and classify sensitive data,
monitor web traffic, and prevent data leaks.

Features and benefits

Complete insight into every change Ransomware detection

Every change made or action performed Threshold-based file access alerts and file
ona file is reported along with details access patterns expose ransomware and
including who did it, when, and from other malware before they could do serious
which IP address. damage.

In-depth file access analysis Real, continuous file integrity monitoring

With its ability to examine file access Learn about any untoward changes to the
patterns, this tool easily exposes rogue system state the moment those changes
accesses by malware or insiders. happen and before they could do any
damage.
Configurable, real-time change
notifications Storage analysis reports
Configure the tool to get real-time alerts Get insights about how the disk space is
about changes you deem adverse, e.g., file utilized.
permission changes or unauthorized access
attempts.

Automatic follow-ups for alerts

You can configure the tool to automatically
execute a command or custom script when
an alert is triggered.

[Link]
support@[Link]

47
 SECURITY AUDITING

FileAnalysis
Gain deep insights into enterprise file storage and security, optimize disk usage by managing junk files,
and identify security vulnerabilities by assessing file permissions.

Features and benefits

ROT data management Identify overexposed files

Reclaim primary storage space by Find folders and shares with excessive
locating and purging ROT data from your IT access rights such as those open to everyone
ecosystem. or those that allow full control access.

Disk space analyzer Find orphaned data

Track disk usage patterns and consumption Identify and manage files owned by
rates to notify admins when free space falls inactive, disabled, or deleted users to
below a preconfigured limit. minimize the risk of data theft.

Permission analyzer
Analyze and report on users’ effective
permissions across all files and folders to
prevent privilege abuse.

Data risk scanner

Identify data most vulnerable to security
threats, and remediate it as required to
improve your organization’s security
posture.

[Link]/file-analysis/
support@[Link]

48
Unified endpoint
management and
security
Manage and secure desktops, servers, laptops,
mobile devices, and web browsers.

49
 ENDPOINT MANAGEMENT
Also available
on cloud
Desktop Central
Manage modern and legacy servers, laptops, desktops, mobile devices, and
browsers from a single console.

Features and benefits

Automate your patch management Enable collaboration with remote controls

Automate patch deployments related to OS Troubleshoot remote desktops with
and other third party applications and multi-user collaboration, file transfer, video
shield Windows and Mac from security recording, and more. Shadow a user or
threats. Test and approve patches and run control their entire computer during a
reports on system vulnerabilities. remote session.

Deploy software across the organisation Protect against data loss and
Install and uninstall both MSI and mitigate risks
EXE software using built-in templates for Mitigate risks associated with mobile
package creation. devices by enforcing device passcodes to
prevent unauthorized access, remotely
Simplify asset management locking devices to prevent the misuse of
Manage IT assets and software licenses, lost or stolen devices, performing a corpo-
software usage, prohibited software, rate wipe to remove all corporate data
and more. while leaving personal data intact, and
much more.
Manage mobile devices and enable BYOD
Configure, manage, and secure mobile
devices from a central location. Enable
location tracking and implement BYOD
for smartphones and tablets running iOS,
Android, and Windows.

[Link]
desktopcentral-support@[Link]

50
 Desktop Central
Other salient aspects
» USB device management

» Mobile app

» Power management

» User administration

» App management

» Security management

“
Great view of hardware and software inventory

“Desktop Central is an invaluable part of my day to day operations.

I am able to manage two locations with ease and I can be confident that all systems
are up to date with security patches. I get a great view of the hardware and software
inventory of my systems and the remote control application lets me manage most
issues without leaving my desk.”

Rick Kaczanko,
IT Coordinator, Village of Plainfield IL

51
 ENDPOINT MANAGEMENT

Desktop Central MSP

Handle your clients’ desktops, servers, laptops, and mobile devices from a central location,
no matter the organization’s size.

Features and benefits

Patch management Asset management

Automate patch deployment for more Track granular asset data for hardware and
than 850 first and third-party applications, software, including usage statistics, black-
so you can test patches, roll back deployed listed applications, warranty, licenses, etc.
ones, track system health statuses,
and more. Remote control
Utilize a dedicated, built-in, single-click
Software deployment remote control feature with video and audio
Remotely deploy applications to client call support, file transfer, shortcuts, session
computers from your remote monitoring recording, etc.
and management (RMM) software, and
provide support to end users through a self- Configurations
service portal. Create baselines and manage any and
all types of customer environments in terms
Mobile device management of settings with 50 predefined configura-
Manage Android, iOS, and Chrome devices. tions and more than 100 scripts in the
Wipe, lock, and geo-track remote devices, script repository.
enforce passwords and encrypted
backups, restrict camera use, etc. Reports
Choose from more than 130 out-of-the-box
Professional Services Automation reports, and create custom reports
(PSA) integration according to your requirements.
Integrate RMM software with
ManageEngine’s own PSA software, and
manage your clients, billing, projects,
tickets, and SLAs with ease.

[Link]
msp-desktopcentral-support@[Link]

52
ENDPOINT MANAGEMENT
Also available
on cloud
Mobile Device Manager Plus
Securely manage corporate and personal devices running Apple OSs, Android,
Windows, and Chrome OS.

Features and benefits

Simplify device enrollment Provide secure access to corporate email

Enroll devices manually or in bulk, or make Integrate with email platforms such as
users self-enroll their iOS or Android Microsoft 365, Exchange Server, Active
devices with two-factor authentication. Directory, and Azure AD. Restrict access
only to enterprise approved apps and
Manage all business critical applications accounts.
Install in-house and purchased apps silently,
create a custom app catalogue, blacklist Fortify enterprise security with mobile
and whitelist apps, and more. device management
Easily discover jailbroken and rooted
Separate corporate and personal devices within the network. Locate devices
information on each device geographically and wipe their data to
Enforce corporate containers on ensure data safety.
employee owned devices to separate
work and personal apps. Prevent
communication between trusted and
untrusted apps.

Remotely distribute and manage

documents
Provide access to documents from trusted
apps only, and restrict third-party apps from
accessing and backing up distributed
content. Distribute content in over 10
different document formats including PDF,
Excel, and Word-related extensions.

[Link]/mdm
mdm-support@[Link]
mdmcloud-support@[Link]

53
 ENDPOINT MANAGEMENT

Mobile Device Manager Plus MSP

Manage every aspect of your clients’ IT staff’s mobile device use, from enrolling new devices
to wiping all corporate information when an employee leaves the organization.

Features and benefits

App management Content management

Install, delete, and update in-house and Remotely distribute your corporate
store apps silently, create your own app documents online and ensure they’re
catalogue, restrict blacklisted apps, test accessed only using corporate apps.
your enterprise apps before deployment, Thereare also settings to prevent
and more. unauthorized third-party backup.

Profile management Security management

Preconfigure basic settings such as Wi-Fi, Configure stringent security policies
VPN, and certificates; you can also ensure such as passcode and data leak prevention
devices adhere to corporate policies for policies to protect corporate data at rest,
different departments and roles, and in use, and in transit while also enhancing
associate them with appropriate groups. device security by configuring geo-fences
for devices.
Email management
Ensure only managed devices access Audits and reports
corporate mailboxes and e-mail Audit mobile devices with out-of-the-box
attachments. reports such as rooted devices, devices with
blacklisted apps, devices with
Asset management expiring warranty, etc.
Scan and fetch details of installed apps,
enforced restrictions, installed certificates,
and device hardware details.

[Link]
msp-mdm-support@[Link]
msp-mdmcloud-support@[Link]

54
ENDPOINT MANAGEMENT
Also available
on cloud
Patch Manager Plus
Configure automated patch deployment for Windows, macOS, and Linux endpoints, with
patching support for over 900 third-party updates across more than 500 third-party applications.

Features and benefits

Patch over 750 applications Identify and report on patch compliance

Deploy patches to Windows, Mac, Linux Gain greater visibility into patch compliance
platforms and third-party applications. and patch status of endpoints with flexible,
Seamlessly patch desktops, laptops, real-time audits and reporting. Utilize
servers, roaming devices, and virtual customizable query reports, dashboards,
machines, all from a single interface. and views.

Automate patch management

Reduce the time spent on patch
management by automating everything from
scanning and assessment to deployment
and reporting. Test patches and approve
deployment to production environments
automatically.

Meet unique deployment needs

Configure deployment policies to install
patches during non-business hours. Decline
patches to specific groups and departments.

[Link]
patchmanagerplus-support@[Link]

55
 ENDPOINT MANAGEMENT

Patch Connect Plus

Automate the distribution of third-party software updates across your business’s IT network
by integrating with Microsoft SCCM and Intune.

Features and benefits

Automate non-Microsoft patch management

Schedule regular scans and gain vulnerability information for all
managed systems. Automatically deploy patches using
SCCM’s patch management infrastructure.

Patch only required applications

Implement a patch approval process for better control over
which applications get patched. Receive patch status reports
and deploy patches at any required time.

Receive notifications on patch updates

Receive status reports on available patches. View the last time
the database was updated as well as new products being
supported by Patch Connect Plus.

[Link]
patchconnectplus-support@[Link]

56
ENDPOINT MANAGEMENT
Also available
on cloud
OS Deployer
Distribute Windows operating systems to computers irrespective of the device’s make or model.

Features and benefits

Automate OS imaging
Capture the master image of a computer, including OS
and applications, using offline or online imaging.

Streamline OS deployment
Quickly provision new computers or repair OSs using
automated OS deployment.

Create multiple deployment templates

Create and maintain different deployment templates to
match user roles or departments.

Utilize universal deployment

Maintain a single master image, regardless of target
computers’ hardware.

[Link]
osdeployer-suupport@[Link]

57
 ENDPOINT MANAGEMENT

Remote Access Plus

Enable technicians to troubleshoot remote Windows, macOS, and Linux devices, with multi-user
collaboration, file transfers, and over 12 system tools at their disposal.

Features and benefits

Leverage advanced remote control

Reach out to all the computers in your corporate network
irrespective of their location.

Resolve issues in seconds

Troubleshoot faster using powerful tools and ensure you
never bump heads with employees’ work flow.

Instantly collaborate with all stakeholders

Bring technicians together to troubleshoot each issue
as a team.

Generate powerful reports

Maintain records of all initiated remote sessions, including
chat history and modified registry values.

[Link]
remoteaccessplus-support@[Link]
remoteaccesscloud-support@[Link]

58
ENDPOINT MANAGEMENT
Also available
on cloud
RMM Central
Automate your MSP business’ IT management and discover, manage, secure, and monitor all
your clients’ devices from a single console.

Features and benefits

Real-time network monitoring Take instant remote control

Automate the network discovery process Troubleshoot remote desktops with
with robust features aimed at making the multi-user collaboration, file transfers,
process simpler, less time-consuming, and video recording, and more. Shadow a user
more effective. Identify and fix performance or control their entire computer during a
issues before they get out of hand. remote session.

Track physical & virtual servers Simplify asset management

Monitor and manage physical and virtual Gain full visibility into the status of your
servers across multiple vendor OSs. client’s network. Manage hardware and
Monitor critical performance metrics like software assets, and software licenses;
availability, CPU, disk space, and memory meter software usage; detect and blacklist
utilization across all servers. malicious applications, and more.

Automate patch management In-depth analysis and reporting

Automate patch deployments for OS and Detect and remediate security issues,
third-party applications and shield identify missing patches, update customized
Windows and Mac from security threats. security configurations to each network, and
Combat critical and zero-day vulnerabilities, analyze more utilizing over 100 reports.
test and approve missing system patches.

[Link]/remote-monitoring-management
rmmcentral-issues@[Link]

59
 ENDPOINT SECURITY

Vulnerability Manager Plus

Secure your network with built-in patching that delivers comprehensive visibility, assessment,
and remediation of threats and vulnerabilities.

Features and benefits

Vulnerability assessment Web server hardening

Assess and prioritize vulnerabilities based on Obtain details on the cause, impact, and
exploitability, severity, age, affected system remedies of web server security flaws. This
count, as well as the availability of a fix. information helps to establish and maintain
servers that are secure and immune to all
Patch management kinds of attack variants.
Customize, orchestrate, and automate the
entire patching process. Download, test, and High-risk software audit
deploy patches automatically to Windows, Identify remote desktop sharing programs,
macOS, Linux, and over 250 third-party end-of-life applications, peer-to-peer
applications. software, and other software that’s deemed
unsafe, and quickly uninstall them from
Security configuration management endpoints.
Ensure network systems are secured with
complex passwords, the principle of least Zero-day vulnerability mitigation
privilege, and memory protection, as well as Deploy pre-built, tested scripts without
compliant with CIS and STIG security waiting for a patch to secure the network
guidelines. from zero-day vulnerabilities.

[Link]
vulnerabilitymanagerplus-support@[Link]

60
ENDPOINT SECURITY

Device Control Plus

Control, block, and monitor USB and peripheral devices to prevent unauthorized access to
your sensitive data.

Features and benefits

File access control Trusted device list

Set file transfer restrictions to prevent Create a trusted device list and authorize
unauthorized data movement to or from only those devices to have access to your
your computer with role-based access computer.
control (RBAC).
Reports and audits
File transfer control View detailed audits and reports to know
Eliminate unprecedented data transfers who is using what peripheral device, such
and limit file transfers by setting the as a USB memory stick, and on which
maximum file size and file type that can be endpoint.
transferred from your computer.

Device and port control

Control all ports and connected removable
devices, block unauthorized access to data,
and monitor all device and file actions.

Temporary access
Grant temporary access to removable
devices to prevent excessive access
privileges.

[Link]
devicecontrolplus-support@[Link]

61
 ENDPOINT SECURITY

Application Control Plus

Implement sophisticated endpoint privilege management and allow or block applications
based on specified rules.

Features and benefits

Malware prevention Endpoint privilege management

Limit the chances of malware intrusions and Run business-critical applications with
advanced persistent threats (APTs) by restricted privileges to prevent attacks
blacklisting malicious executables. based on privilege elevation
or compromised credentials.
Trust-centric approach
Allow only what you trust by leveraging
application whitelisting.

Rule-based list building

Simplify list management with application
whitelists and blacklists built on rules like
product, vendor, hash value, and
executables with valid certificates.

Flexible customizations
Manage graylisted applications as per
requirements by choosing to execute the
application control functionalities either in
audit mode or strict mode.

[Link]/application-control
applicationcontrolplus-support@[Link]

62
ENDPOINT SECURITY

Browser Security Plus

Enforce security policies, manage add-ons, restrict access to unauthorized websites,
track users’ web activity, and ensure compliance with security standards.

Features and benefits

Detect and manage vulnerabilities

Obtain complete visibility into your network’s browser usage
trends and browser add-ons.

Ensure compliance with security configurations

Push security configurations to different browsers from a
single console.

Control browser plug-ins, extensions, and sites

Regulate access to browser-based applications and
components across your network.

Audit browser security and generate reports

Uncomplicate your network and obtain 360° visibility with
our wide array of reports.

[Link]
browsersecurity-support@[Link]

63
 ENDPOINT SECURITY

Endpoint DLP Plus

Automate the discovery and classification of sensitive endpoint data and proactively eliminate
insider threats by enforcing rules for secure usage and transfer.

Features and benefits

Automate detection of sensitive data Implement email DLP

Pinpoint the locations of all structured Allow list specific email domains so
and unstructured data stored within end- that users can only send emails containing
points. Ensure that all critical information sensitive attachments to authorized
is accounted for by tracking data in all its recipients. Ascertain that email communi-
phases including data in motion, data in use, cation remains private and secure while still
and data at rest. allowing sufficient collaboration.

Simplified data classification Monitor and control peripheral devices

Categorize common types of sensitive files Prevent data from being leaked out via USB
using the numerous predefined templates drives and other peripheral devices. Allow
provided. For organization-specific or some printers to be in use and have them
miscellaneous documents, create custom meet the condition to impose watermarks
templates using advanced mechanisms like on printed sensitive documents.
RegEx, keyword search, fingerprinting, file
name, or extension-based filtering. Limit the usage of clipboard tools
Stop users from taking screenshots of
Containerize data to trusted applications sensitive documents and transferring them
Delegate specific applications as trusted so to other apps using clipboard features.
that sensitive data is only able to circulate
within those authorized apps. Choose to Swift false positive remediation
have all data originating from trusted appli- Allow users to report false positives via the
cations labelled as sensitive by default. self-service portal. Assess the reason for the
false positive and quickly modify the relevant
Enforce cloud upload protection policy to match evolving user needs.
Select exactly which browsers and web
domains are allowed to process sensitive Grant policy overrides
data. Block all illicit sensitive data transfers Enable trusted users to override a policy
via third-party cloud storage or services. for convenience purposes, given that they
provide valid justification. Review the
reasons and edit policies if needed.

Intuitive reports and actionable insights

Leverage dashboard infographics to stay
up to date on data activities and trends
within the network. Analyze in-depth reports
to track user behavior in order to prevent

[Link]/endpoint-dlp insider threats.

endpointdlp-support@[Link]

64
IT operations
management
Monitor and manage your network, servers,
and applications.

65
 NETWORK AND SERVER PERFORMANCE MONITORING

OpManager Plus
Manage your network devices, servers, storage, and applications and optimize network performance,
bandwidth, traffic, flow, firewalls, IP addresses, and switch ports from a single console.

Features and benefits

Network monitoring Firewall log management

Protect your network from issues by Track firewall policy changes, optimize
monitoring your network in real time using firewall performance, and maintain firewall
both proactive and reactive network compliance standards. Analyze firewall rules
monitoring techniques. and monitor configuration changes using
CLI-based configuration monitoring.
Server monitoring
Track the performance of your physical and IP address and switch port management
virtual servers by monitoring their status, Easily manage switches and IP address
availability, health, and performance. space. Troubleshoot frequent network
problems such as network connectivity,
Bandwidth management availability, performance, health, and
Obtain a holistic view of your network traffic latency of any IP node or switch ports in the
patterns by analyzing various flows such as network.
NetFlow, sFlow, JFlow, etc. Identify and
troubleshoot bandwidth bottlenecks and Application management
anomalies efficiently. Gain deeper insights on business-critical
applications and the servers that they run
Network configuration management on, and ensure that revenue-critical applica-
Automate and control the entire life cycle tions meet end-user expectations.
of device configuration management and
compliance management for switches,
routers, firewalls, and other network
devices.

[Link]
opmanagerplus-support@[Link]

66
 OpManager Plus
Other salient aspects
» Threshold-based monitoring

» 100+ reports

» Reactive network monitoring

» System health monitoring

» Advanced security analytics

» User activity tracking

“
A comprehensive
network monitoring and
“
Excellent value for money
and feature rich
management tool
“When it comes to Network Monitoring
“I see OpManager as a valuable tool to provide systems, OpManager is the obvious choice.
complete network system and application Feature-rich and integrated to our Service Desk
monitoring. I found it very user-friendly, easy to tool. In OpManager we have a great tool which
deploy, and overall a comprehensive network satisfies all our requirements and at an
management tool, that could find issues extremely affordable rate.”
anywhere in the network.”
Information Systems Manager,
Ashley Bukket, Australian Aerospace Limited
System Analyst, Macmillan Cancer Support

67
 NETWORK AND SERVER PERFORMANCE MONITORING

OpManager
Monitor crucial performance metrics and network availability proactively with over 2,000 built-in
monitors for a wide range of network components. Get in-depth visibility for better fault management
and greater control over network performance.

Features and benefits

Monitor networks in real time Analyze firewall logs

Monitor the performance of network Collect, analyze, and archive firewall logs to
devices in real time via live dashboards and maintain security and compliance. Identify
graphs. Measure critical metrics like packet and fix security loopholes instantly.
loss, errors, and discards.
Manage and track switch ports
Track physical and virtual servers Track switch ports and the devices
Monitor critical performance metrics like connected to them in real time. Use SNMP to
availability, CPU, disk space, and memory group switches and manage switch ports.
utilization across physical and virtual
servers.

Perform in-depth bandwidth analysis

Analyze the bandwidth consumed by users
and apps via NetFlow, sFlow, jFlow, and IP
FIX to start shaping traffic.

Handle network configuration changes

Back up, push, and revert configurations
from OpManager’s web interface. Receive
notifications about unauthorized configura-
tion changes.

[Link]
opmanager-support@[Link]

68
NETWORK AND SERVER PERFORMANCE MONITORING

OpManager MSP
Proactively monitor the performance, health, and availability of clients’ networks with the solution’s
out-of-the-box support for devices from multiple vendors and its compatibility with contemporary
network technologies. Manage multiple clients and cater to their diverse needs with customizations
and automations.

Features and benefits

Multi-tenant software architecture Vivid network visualization

Manage network operations of multiple Visualize your clients’ network devices
customers concurrently from a central graphically via different formats, such as
console. business views, Google or Zoho maps,
Layer 2 maps, floor views, and rack views.
Seamless, secure user management
Grant role-based access to users, and Foolproof fault management
authenticate them on multiple fronts, such Detect events and isolate faults that could
as local authentication, Active Directory impact network performance. Color-code
authentication, and RADIUS authentication, alarms based on severity, segregate alarms
and eliminate the need for a third-party based on customer or view all generated
identity management tool. alarms in one place.

Network performance and Network performance and health reports

availability monitoring Generate customer-specific performance
Monitor crucial performance metrics of and availability reports on demand, and
multi-vendor network devices, routers, view historical stats or trends that can be
switches, and servers using SNMP/WMI. scheduled at predefined intervals.

Multi-vendor compatibility and support Customizable dashboards and widgets

It is compatible with devices from all major Create customer-specific dashboards to
vendors in the market and has more than monitor critical performance and health
9,500 device templates for out-of-the-box metrics from a central console.
monitoring.

[Link]/network-monitoring-msp/
msp-opmanager-support@[Link]

69
 NETWORK AND SERVER PERFORMANCE MONITORING

NetFlow Analyzer
Get holistic visibility into your network traffic and bandwidth utilization with support for popular flow
technologies. Analyze traffic patterns, perform network forensics, optimize bandwidth, and secure your
network with advanced security analytics.

Features and benefits

Analyze and monitor bandwidth traffic Make intelligent capacity and billing plans
Monitor network bandwidth and traffic Make informed decisions on bandwidth
patterns at the interface level. Get real-time growth using capacity planning reports.
insight into network bandwidth with Measure bandwidth growth over a period
oneminute granularity reports. of time with long-term reporting. Generate
on-demand billing for accounting and
Perform forensic analysis on network traffic departmental chargebacks.
Detect a broad spectrum of external and
internal security threats using Continuous Monitor voice, video, and data
Stream Mining Engine technology. Track communication quality
network anomalies that surpass your Analyze IP service levels for network-based
network firewall. applications and services. Ensure a high
level of data and voice communication
Enable application monitoring quality using Cisco IP SLA technology.
Identify and classify non-standard
applications that hog network bandwidth.
Reconfigure policies with traffic shaping
techniques via ACL or class-based policies
to gain control over bandwidth-hungry
applications.

[Link]
netflowanalyzer-support@[Link]

70
NETWORK AND SERVER PERFORMANCE MONITORING

Network Configuration Manager

Take full control over your network configurations. Leverage real-time change tracking and
customizable compliance policies to avoid violations. Schedule automated backups, and conduct
remote network operations with configlets.

Features and benefits

Manage configurations effortlessly Track user activity

Back up device configurations, keep track Get a complete record of the who, what,
of configuration history, compare versions, and when of configuration changes.
and upload changes, all from a centralized, Record, archive, and playback actions.
online interface.
Access multi-vendor support
Monitor changes in real time Manage the configurations of network
Monitor configuration changes, get instant devices from multiple vendors, including
notifications, and prevent unauthorized Cisco, Juniper, and HP.
changes.

Ensure devices are compliant

Define standard practices and policies, and
automatically check device configurations
for compliance.

Leverage automation for device

configuration tasks
Automate all repetitive, time-consuming
configuration management tasks. Apply
configuration changes in bulk.

[Link]
ncm-support@[Link]

71
 NETWORK AND SERVER PERFORMANCE MONITORING

Firewall Analyzer
Get the most out of your network security infrastructure by managing and optimizing firewall rules,
monitoring configuration changes, maintaining compliance, and analyzing firewall logs.

Features and benefits

Ensure compliance requirements are met Manage and maintain firewall policies
Automate compliance audits with Analyze the usage and effectiveness
out-of-the-box reports and validate firewall of firewall rules and fine-tune them for
security with security audit and device optimal performance.
configuration analysis reports.
Perform network forensic audits
Track all firewall changes Search firewall logs and pinpoint the exact
Get instant notifications about changes, and log entry indicating the cause of a security
view a complete trail of all changes made to event in minutes.
firewall configurations.

Keep tabs on user activity

Automatically identify users that are streaming
videos, using file-sharing services, going on
social networks, etc. for greater visibility
into high-risk users.

Monitor network traffic and bandwidth

Perform network behavioral analysis by
monitoring for sudden spikes in bandwidth
consumption, and get in-depth details
about users.

[Link]
fwanalyzer-support@[Link]

72
 Firewall Analyzer
Other salient aspects
» IPFIX & NetFlow support

» Security device log analysis

» Security audit and file archive

» Managed firewall service

“
More-than-capable solution for monitoring and
managing multiple firewalls

“As an IT infrastructure service provider for global corporations, we needed a

centralized firewall monitoring solution for our multi-vendor, multi-tenant, virtualized
environment. Firewall Analyzer proved to be a more-than-capable solution for
monitoring and managing multiple customer-specific virtual firewalls. Firewall
Analyzer provides us with customer-specific client views, and mutually exclusive,
individual firewall reports and alerts for each of our customers.”

Scott Fenna,
Senior Consultant, Computacenter

73
 NETWORK AND SERVER PERFORMANCE MONITORING

OpUtils
Scan, monitor, and secure your IT resources seamlessly. Keep an eye out for rogue devices and monitor
network availability, bandwidth consumption, and more using over 30 built-in networking tools.

Features and benefits

Keep track of all IP addresses

Scan IPv4 and IPv6 subnets in the network to
identify available and used IP addresses

Manage all switch ports

Scan all the switches in the network and map the switch
ports to devices, down to their physical location.

Detect rogue devices

Identify rogue device intrusions and block their access
to the network.

Monitor network performance

Monitor critical servers in the network for availability
and receive alerts when immediate attention is needed.

[Link]
oputils-support@[Link]

74
APPLICATION PERFORMANCE MONITORING

Applications Manager
Receive in-depth, code-level insights into your business-critical applications. Resolve performance issues,
automate operations, and ensure end-user satisfaction with out-of-the-box support for over 150 technologies.

Features and benefits

Accomplish all monitoring from a Monitor web server and service performance
single console Keep an eye on the performance of web
Leverage a single, integrated platform to servers, web services, and caching layers in
monitor an entire application ecosystem: the context of the business applications they
end-users, applications, and underlying support. Get instant notifications when there
infrastructure components such as applica- are problems. Identify the root cause of
tion servers, databases, big data stores, issues quickly and take corrective measures
middleware, and messaging components, before the end-user experience is affected.
web servers, web services, ERP packages,
virtual systems, and cloud resources. Track the health and performance
of application servers
Troubleshoot and monitor databases Ensure the performance of the business
Monitor and troubleshoot databases to application is not affected by infrastructure
optimize application performance. Get issues. Get deep visibility into the health and
comprehensive insight into the health and performance of application servers.
performance of your databases without Understand key performance indicators
using an agent. Track slow queries, including resource usage trends such as
expensive statements, response times, CPU and memory usage. Get visibility into
failures, page faults, and a whole lot of KPIs. running processes, JVM usage, and more.

Perform synthetic monitoring with a Manage faults by performing root

real browser cause analysis
Simulate business-critical, multi-page Identify and resolve application
workflows via Selenium-based scripting of faults before end-users run into problems.
tests. Record business-critical transactions Get notified of problems through email and
using an easy-to-use recorder tool, all SMS alerts. Automate problem resolution by
without any scripting. Playback recorded executing corrective programs and scripts,
transactions at regular time intervals on a as well as sending SNMP traps. Trigger
real browser, such as Mozilla Firefox, from actions based on threshold violations; for
multiple geographical locations example, automatically start, stop, or restart
([Link] branch offices or actual Windows services, VMs, and Amazon EC2
customer locations). instances when a certain threshold is
reached.

[Link]
appmanager-support@[Link]
eval-apm@[Link]
sales@[Link]

75
 APPLICATION PERFORMANCE MONITORING
Available
on cloud
Site24x7
Gain complete visibility into all IT resources—from websites, APIs, and servers to networks, cloud ser-
vices, and applications. Collect metrics, logs, and traces in a unified view to detect performance issues
and reduce MTTR.

Features and benefits

Monitor websites Obtain complete control with

Get deep insight on the uptime and network monitoring
performance of web applications and internet Comprehensively monitor critical
services from over 90 global locations, as network devices such as routers,
well as from within a private network. Ensure switches, firewalls, load balancers,
DevOps and sysadmin teams gain visibility WAN accelerators, printers, and
into critical website performance metrics uninterruptible power sources, as well
through powerful dashboards and alerts, as wireless and storage devices.
enabling them to make instant decisions. Help network teams get the deep
performance visibility they need to
Track real user experience manage complex networks.
Gauge the experience of web users and
native mobile app users in real time and Quickly troubleshoot applications
analyze metrics segmented by browser, Get unmatched visibility into the way
platform, geography, ISP, and more to web applications behave. Visualize web
fine-tune performance. transactions from end to end. Track
performance metrics for all components,
Monitor an entire server stack’s health starting from URLs to SQL queries, to
and availability identify and resolve performance
Stay on top of outages and pinpoint server degradation no matter where issues
issues using root cause analysis. Monitor originate.
Windows, Linux, FreeBSD, macOS, VMware,
AWS, Docker, Azure, and other cloud-hosted
servers and applications to ensure optimal
performance.

[Link]
support@[Link]
sales@[Link]

76
APPLICATION PERFORMANCE MONITORING
Available
on cloud
Site24x7 MSP
Securely manage your customers’ front-end and back-end IT infrastructures remotely with the solution’s
cloud monitoring, network monitoring, application performance monitoring, and end-user monitoring.

Features and benefits

Infrastructure monitoring Multi-tenancy

Use agent-based server monitoring to view Securely manage the accounts of multiple
key performance indicators of Windows, customers. Gain total visibility into client
Linux, VMware hosts, FreeBSD, Docker, and systems, and scale to accommodate any
macOS servers. number of customers.

Cloud monitoring Remote control

Monitor resource usage and operational Take action remotely to rectify errors in your
data for numerous cloud services running client environment using Site24x7 MSP’s
on Amazon Web Services (AWS), Microsoft agent-based monitoring.
Azure, and Google Cloud Platform (GCP).
Flexible dashboards
Network monitoring Create customized dashboards, network
Monitor network performance of devices, operations center (NOC) views, and business
such as routers, switches, firewalls, load views highlighting all metrics slowing down
balancers, printers, uninterrupted power your website, and share this information with
supply (UPS) devices, and storage devices. your clients.

Application performance monitoring Detailed reports and service-level

Monitor and trace the performance issues agreements
of applications running on Java, .NET, Ruby, Get insightful reports to view the live status
PHP, [Link], and mobile platforms. of your infrastructure. Send SLA reports to
update customers about your service
End-user experience monitoring consistency.
View the uptime and performance of
websites, web applications, API endpoints,
mail servers, Domain Name Systems (DNSs),
and more from over 100 locations globally.

[Link]/[Link]
support@[Link]

77
 IT INCIDENT MANAGEMENT
Available
on cloud
AlarmsOne
Integrate all your IT management tools with AlarmsOne to manage every IT alert from one window. Reduce
alert noise, define escalations, and get notified about critical alerts through email, SMS, and phone call.

Features and benefits

Manage user privileges Automate alert escalation

Limit users’ actions based on their roles. Notify another technician when on-call staff
Whether enabling or disabling access, fails to acknowledge or close an alert.
assigning roles and applications, or selecting Create escalation policies to decide who
a chosen notification channel, maintain receives an alert first, the escalation timeout
complete control over user activity. duration (how long the first recipient has
to respond before the alert is sent to the
Act on alerts next recipient), and whom to notify next.
Open, acknowledge, close, and delete
alerts as needed. Update the status of an Schedule maintenance tasks
alert to let other users know it’s been taken Schedule downtime to stop receiving
care of, or manually change an alert’s meaningless alerts when IT is under
severity to update its priority level. maintenance.

Create custom views and categorize alerts

Easily filter and classify alerts to reduce clutter
on the alarms page. Generate a report
for all the alerts in any view and drill down
into the important data.

Curb alert noise and ward off alert fatigue

Define multiple criteria to filter out
redundant alerts and get only the necessary
notifications.

[Link]

78
IT INCIDENT MANAGEMENT
Available
on cloud
Site24x7 StatusIQ
Transparently communicate outages and operational status. Display the status of critical components,
allow users to subscribe to updates, and announce upcoming maintenance to manage downtime and
build user trust.

Features and benefits

Public status pages for transparent Email and SMS notifications for
communication subscribers
Establish a reliable, dedicated channel for Send out notifications to your customers
publishing updates. This can help deflect via email or SMS, or enable them to access
support tickets, keep internal stakeholders updates via RSS (really simple syndication).
informed, and turn downtime into an Give them the option to opt-in for
exercise in improving the customer notifications from the services they care
experience. about to avoid alert fatigue.

Incident notifications for end-users Domain, logo, and page customization

Quickly acknowledge incidents and notify Showcase and preserve your branding
your customers about them by posting the throughout the entire incident life cycle.
incident on your status page with details Upload your logo and favicon, and authorize
like current status, severity, and affected Site24x7 StatusIQ to send notifications on
services. Keep customers in the loop with behalf of your email domain to improve
information regarding the progress of recognition with your customers.
resolution.

Maintenance notification for end-users

Inform customers about upcoming
maintenance events to help them prepare
for any potential impact by creating a
one-time or recurring maintenance schedule
that automatically updates the status
page and sends email notifications.

[Link]/statusiq
statusiq-support@[Link]

79
80
Advanced
IT analytics
Visualize data and gain actionable
insights into IT operations.

81
 ADVANCED IT ANALYTICS

Analytics Plus
Get a unified view of all your IT applications in one console. Blend data from several IT applications or
databases, and look into the impact of incidents on ticket volume, project delays on costs, and more.

Features and benefits

Connect and upload with ease Share and collaborate

Import data from various sources— including Share reports across an organization with
files, URL feeds, SQL databases, or cloud intuitive export, embed, and publishing
databases—to transform data into insightful options.
reports.
Publish and embed reports
Obtain in-depth analysis of KPIs Publish reports so they’re accessible
Build insightful reports and dashboards to other users. Embed reports and
that use powerful visualizations to identify dashboards across websites, intranet,
patterns and anomalies. Drill down to specific blogs, and applications to reach a wider
metrics to pinpoint areas that need audience.
improvement.
Enable smart dashboards
Access powerful out-of-the-box Combine multiple reports into a single,
integrations live dashboard. Insert images, formatted
Gain deeper insight into various aspects text, widgets, and web components in a
of IT management—from help desk and flexible layout.
customer support operations to network and
application monitoring—by integrating with
our service management, support, and
operations management products.

[Link]/analyticsplus
analyticsplus-support@[Link]

82
ADVANCED IT ANALYTICS
Available
on cloud
Site24x7 CloudSpend
Make informed decisions with a full set of cloud cost management capabilities. Understand
spending at a high level, identify cost-accruing services, attribute spending to business units,
set up budgets, and more.

Features and benefits

Cost analytics for AWS

Automatically process the raw AWS cloud cost and usage report data files,
and extract all the relevant data fields for an up-to-date view of your AWS
cloud costs.

Spend analysis
Gain a high-density snapshot of your spending to understand when
and where you’re accruing costs. Identify the top cost accruing services;
see running costs; and view the distribution by region, instance type,
component, and more.

Track spending based on business unit

Allow account holders and AWS managed service providers (MSPs) to
leverage native tags to allocate spending to one or more business units
to easily track costs for different teams, projects, and customers.

Budget control
Enable cost control with the help of simplified budget creation workflows.
Set up monthly, quarterly, or annual targets for your linked accounts or
business units, and get email notifications when your actual costs exceed
the budgeted amount.

[Link]/cloudspend
cloudspend-support@[Link]

83
84
Business productivity
applications
Cloud-based IT management solutions for any
business need.

85
 BUSINESS PRODUCTIVITY APPLICATIONS
Available
on cloud
Zoho Creator
Zoho Creator is a low-coding platform that lets businesses build online database applications for their
unique needs to automate everyday tasks and streamline data management. Apart from countless
buildable apps, Zoho Creator offers more than 50 ready-to-use business apps to manage sales,
logistics, recruitment, events, support desks, projects, and more.

Features and benefits

Build applications quickly Easy data integration across platforms

Create custom business applications in Integrate with numerous third-party
days rather than weeks with the drag-and- vendors like Twilio, PayPal, and Zapier, as
drop interface. well as pre-built integrations with other
Zoho products.
Automate business workflows
Add logic to business applications. Design Ready-to-use business apps
and automate workflows with a minimal Cater to every aspect of a business with
amount of coding. over 50 ready-to-use business apps,
including apps that cover logistics, sales,
Gain actionable insights distribution, recruitment, and more.
Use custom reports to sift through large
amounts of raw data and make meaningful
decisions.

Secure access controls

Grant access to applications on a
need-to-know basis and protect
vital business data.

Stay connected while on the go

Access and update data remotely with the
iOS and Android apps. Instantly capture
signatures, scan bar codes, and get location
details using a mobile device.

[Link]/creator
sales@[Link]

86
BUSINESS PRODUCTIVITY APPLICATIONS
Available
on cloud
Zoho Sprints
Zoho Sprints is an agile project management tool that helps businesses plan work without
chaining themselves to a roadmap. It is a simple, clutter-free solution that allows products to be
improved quickly and continuously, which is the essence of agility. Create user stories, add estimation
points, stay on track with personalized Scrum boards, and schedule meetings for reviews and
retrospectives—all from one place. Getting agile has never been this easy.

Features and benefits

Adapt to change Track time to save time

Identify and respond to bottlenecks and Log hours on specific tasks or sprints, and
impediments better with diverse sprint get a clear picture of the work a team is
reports that provide comprehensive doing.
insights and analytics about any sprint.
Keep everyone in the loop
Evolve a brand through iteration Share progress, comment on developments,
Keep products nimble, even while delivering and engage with teammates. Easily schedule
consistent releases. Effortlessly switch be- meetings and bring people together.
tween planning and execution as user stories
are captured in the backlog and new sprints
are started.

Plan and track progress

Visualize progress while iterating towards
the next release with a customisable Scrum
board.

[Link]/sprints
sales@[Link]

87
 BUSINESS PRODUCTIVITY APPLICATIONS
Available
on cloud
Zoho Projects
Zoho Projects is a project management application that enables businesses to plan activities,
assign work, manage resources, and improve collaboration to get things done on time.

Features and benefits

Plan projects with ease Track and fix issues fast

Organize complex projects into easily Log bugs and track them as they get fixed
manageable units with milestones, task lists, and tested. Define custom workflows and
and tasks. Get more refined control with sub- business rules. Track code changes made in
tasks, recurring tasks, and dependencies. GitHub and Bitbucket.

Gain in-depth insights Manage documents

Compare the progress of tasks to what was Make sure teams always have access to the
planned using Gantt charts. The resource latest version of their project documents.
allocation chart shows who is free, who is Work together on documents, presentations,
engaged, and who is overloaded. and spreadsheets using online document
tools.
Collaborate seamlessly
Work together with employees, clients,
vendors, or consultants—regardless of
distance—using various collaboration tools.

Keep track of time

Log billable and non-billable hours using
timesheets. Automatically generate invoices
from timesheets using the built-in integration
with Zoho Invoice.

[Link]/projects
sales@[Link]

88
BUSINESS PRODUCTIVITY APPLICATIONS
Available
on cloud
Zoho Analytics
Zoho Analytics is an online reporting and business intelligence service that helps enterprises analyse their
business data and create insightful reports, stunning data visualizations, and discover hidden insights.

Features and benefits

Connect to any data source Leverage an extensible and scalable

Perform in-depth analysis and report on BI platform
anydata, no matter where it is. Schedule Build and integrate reporting and analytical
periodic data syncs automatically. capabilities into business applications.
This is especially valuable for developers
Perform visual analysis and system integrators.
Visually analyse data and drag and drop
elements to build insightful reports and
dashboards.

Enable hassle-free sharing and collaboration

Develop and share reports with colleagues
for more informed decision-making.

White label as needed

Completely re-brand Zoho Analytics and
serve it from a custom domain or portal.

[Link]/analytics
support@[Link]

89
 BUSINESS PRODUCTIVITY APPLICATIONS
Available
on cloud
Zoho Assist
Zoho Assist provides a web-based, on-demand support sessions for remotely aiding customers.
Set up unattended remote access and manage remote computers with ease.

Features and benefits

Outsource IT and MSP support Reboot and reconnect any computer

Manage remote computers of managed Reboot any remote computer with a single
clients from around the world. click and reconnect to the session without
losing control. Remote computers can even
Support customers worldwide with on be restarted in safe mode.
demand support
Support any remote customer through Provide multiple monitor support
ad hoc or on-demand remote sessions that Navigate between two or more monitors
are joinable through a link or email invite. connected to a remote computer. The
active monitor is automatically detected
Easily set up unattended access and remote control is transferred
Set up unattended computers (both accordingly.
inside and outside LAN/WAN) by simply
deploying an unattended client either on a
single computer or a group of computers.

Send files anytime, anywhere

Quickly send updates, patches, or any type
of file to customers’ computers during
remote sessions; customers can send
technicians their own files as well.

[Link]/assist
sales@[Link]

90
BUSINESS PRODUCTIVITY APPLICATIONS
Available
on cloud
Zoho Workplace
Zoho Workplace is a tightly integrated suite of productivity applications designed to be the online
workspace for businesses. For teams and departments in an organization that want to co-create,
communicate, and collaborate meaningfully, Workplace is the suite that centralizes and streamlines
all team files and communications.

Features and benefits

Fully-featured online office suite Powered by Zia

A robust word processor, spreadsheet Simplify searches across apps, get powerful
software, and a presentation tool along with insights on documents and spreadsheets,
central storage for teams to create, share, and add flavor to group event activities with
and manage files. Zia, the AI assistant.

Highly secure team communications Scalability with mix and match plans
Custom domain-based email with built-in Choose different plans for different users
contacts and tasks, private and group chat based on their storage needs or the level of
channels, and virtual meeting tools help access required.
teams securely communicate as and when
needed. Work on the move
Available on both Android and iOS mobile
Organization-wide intranet devices so that users can stay productive
Build a social media style intranet with even when they’re away from their desks.
focused groups, forum discussions, and
published files to help new members of an
organization onboard quickly and interact
better.

Unified dashboard
Get access to all Workplace apps in one
place with a fully customizable unified
dashboard offering interactive and
actionable widgets displaying the most
recent work items.

[Link]/workplace
support@[Link]

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 BUSINESS PRODUCTIVITY APPLICATIONS
Available
on cloud
Zoho Mail
Zoho Mail is a secure, ad-free, enterprise-ready business email suite with features including Calendar,
Tasks, Notes, Bookmarks, and Contacts. Our user-friendly suite of applications comes with multiple
collaboration tools and advanced security measures.

Features and benefits

Custom domain email address Email retention and eDiscovery

Secure email hosting for your business Retain work emails for a specified period to
emails. Create unique and professional comply with industry standards and internal
email addresses for your business to give policies or even counter legal attacks. Use
your company the visibility and authenticity eDiscovery to retrieve any retained email.
it deserves.
Security and privacy
Powerful Control Panel With the finest practices in privacy, email
Set up your organization’s accounts with security, and compliance, Zoho Mail has
ease using the Admin Control Panel. You can earned ISO/IEC 27001, ISO/IEC 27017,
also manage your organization’s mailboxes, ISO/IEC 27018, SOC 2 Type II, and ISO/IEC
configure email policies, set up restrictions, 27701 certifications. Zoho Mail is also GDPR
and more. compliant.

Easy migration Mobile access

Our application-specific migration tools and Native iOS and Android apps for Mail, Mail
POP/IMAP migration allows you to switch to a Admin, and Streams let you manage your
better email experience in a few simple steps, business communications even when you’re
giving you hassle-free migration from any away from your desk.
service.

[Link]/mail
support@[Link]

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 Awards and recognitions

Four ManageEngine products made it into Gartner’s Magic Quadrant

Applications Manager and Site24x7 - Application Performance Monitoring

Log360 - Security Information and Event Management

ServiceDesk Plus - IT Service Management

Desktop Central - Unified Endpoint Management

Three ManageEngine products made it into the KuppingerCole Leadership Compass

Desktop Central - Unified Endpoint Management

PAM360 - Privileged Access Management

Log360 - Security Information and Event Management

ManageEngine made it into The Forrester Wave

Desktop Central - Unified Endpoint Management

PAM360 - Privileged Identity Management

ServiceDesk Plus - IT Service Management

ManageEngine made it into the IDC MarketScape Vendor Assessment report

Desktop Central - Worldwide Unified Endpoint Management Software

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 CONTACT US
Zoho Corporation has offices at the following locations.

USA
California Texas
Zoho Corporation Zoho Corporation
4141 Hacienda Drive, 6800 Burleson Rd,
Pleasanton, CA 94588. Building 310, Suite 200,
Phone: +1 925 924 9500 Austin, TX 78744.
Fax: +1 925 924 9600 Phone: +1 888 720 9500
eFax: +1 925 369 0436 Phone: +1 888 791 1189
Email: sales@[Link]

India
Chennai Tenkasi
Zoho Corporation Private Limited Zoho Technologies Pvt Ltd
Estancia IT Park Pvt Ltd Silaraipuravu Village,
Plot No. 140 & 151, GST Road, Mathalamparai,
Vallancherry Village, Tenkasi,
Chengalpattu Taluk, Tirunelveli District 627 814.
Kanchipuram District 603 202.
Phone: +91 44 67447070 / 71817070 Renigunta
Fax: +91 44 67447172 Zoho Technologies Pvt Ltd
16-237, Srikalahasti Road,
Renigunta Pillapalem,
Renigunta, Andhra Pradesh 517520.

Singapore The Netherlands

Zoho Corporation Pte Ltd Utrecht
138 Cecil Street, Zoho Corporation B.V.
#08-01 Cecil Court, Beneluxlaan 4B
Singapore 069538. 3527 HT Utrecht.
Main Line: +65 6334 4486 Phone: +31 85 066 6700
Fax: +65 6281 9188
Email: sg-sales@[Link]

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China Japan
Beijing Yokohama
Zoho (Beijing) Technology Co., Ltd. Zoho Japan Corporation
3F, KPHZ International Technology Minato-Mirai-Center building 13F,
Transfer Center,No.28, Houtun Road, 3-6-1, Nishi-ku, Yokohama 220 0012.
HaiDian District,Beijing, China, 100192. Tel: +81 45 319 4611
Tel: +86 400 660 8680 Fax: +81 45 330 4149
Fax: +86 10 82637827
Email: china-sales@[Link]
Website: [Link]

Australia
New South Wales Queensland
Zoho Corporation Pty Ltd Zoho Corporation Pty Ltd
10/130 Jonson Street, Office 8, Level 4 ,194 Varsity Parade,
Byron Bay, NSW 2481. Varsity Lakes QLD 4227, Australia
Website: [Link]

UAE Saudi Arabia

Dubai Jeddah
Zoho Software Trading L.L.C. Zoho Corporation Saudi Arabia For Design
Office No 223, Building 09, Rovan Tower, Building#3940 - Unit #305
Dubai Internet City, Al Rawdhah Street - Ar Rawdah Dist.,
P.O. Box 502629, Dubai. Jeddah 23433 - 7518, Saudi Arabia.
Telephone : +971 4 574 8400

Mexico South Africa

Querétaro Cape Town
Zoho Corporation Zoho Corporation South Africa (Pty) Ltd
GPD Business Center, The Vineyard Office Estate,
Av. Antea No. 1088 piso 3. Farm 1, Building A, 99 Jip de Jager Drive,
Suites 324 y 325 De Bron, Bellville, Cape Town,
C.P. 76100, Juriquilla, Western Cape 7530, South Africa.
Santiago de Querétaro.

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 Contact us (toll free)
US: +1 888 720 9500

US: +1 888 791 1189

UK: +44 800 028 6590

AUS: 1800 631 268

IND: 1800 572 6673

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For more information:
[Link]
sales@[Link]

97