Dialogue 1: Hotel Check-in
Receptionist: Good afternoon. Welcome to Sunrise Hotel. How may I help you?
Guest: Good afternoon. I’d like to check in, please. I have a reservation under the name Lee.
Receptionist: Certainly. May I see your passport, please?
Guest: Sure. Here you are.
Receptionist: Thank you, Mr. Lee. You’ll be staying for two nights, correct?
Guest: Yes, that’s right.
Receptionist: Here is your room key. Your room is on the 10th floor.
Guest: Thank you. May I ask a few questions about the hotel?
Receptionist: Of course.
Guest: Is breakfast included in the room rate?
Receptionist: Yes, breakfast is included.
Guest: What kind of breakfast do you serve?
Receptionist: We serve both Western and Asian breakfast.
Guest: What time is breakfast served?
Receptionist: From 7 a.m. to 10 a.m. on the second floor.
Guest: Thank you very much.
Receptionist: You’re welcome. Enjoy your stay.
Dialogue 2: Asking About Hotel Facilities & Services
Guest: Excuse me, I’d like to ask about the hotel services.
Receptionist: Sure. How can I help you?
Guest: Does the hotel provide free Wi-Fi?
Receptionist: Yes, Wi-Fi is free in all rooms.
Guest: Is there a gym or swimming pool?
Receptionist: Yes, both are on the third floor.
Guest: What time do they open?
Receptionist: From 6 a.m. to 10 p.m.
Guest: Do you provide airport shuttle service?
Receptionist: Yes, and it’s free for hotel guests.
Guest: That’s great. Thank you for your help.
Receptionist: My pleasure.
Dialogue 3: Asking About Hotel Meals
Guest: Excuse me, may I ask about dining options in the hotel?
Staff: Of course.
Guest: Does the hotel have a restaurant?
Staff: Yes, we have one on the ground floor.
Guest: What are the opening hours?
Staff: It opens from 11 a.m. to 10 p.m.
Guest: Do you serve lunch and dinner?
Staff: Yes, we serve both.
Guest: Do you have vegetarian food?
Staff: Yes, vegetarian options are available.
Guest: Do you offer room service?
Staff: Yes, room service is available until 11 p.m.
Guest: Thank you very much.
Staff: You’re welcome.
Dialogue 4: Hotel Problem / Accident
Guest: Hello, I’d like to report a problem in my room.
Receptionist: I’m sorry to hear that. What seems to be the problem?
Guest: The air-conditioner is not working, and the room is very hot.
Receptionist: I apologize for the inconvenience. When did this happen?
Guest: About an hour ago.
Receptionist: I’ll send a technician to check it right away.
Guest: If it can’t be fixed, can I change rooms?
Receptionist: Yes, we will arrange another room if needed.
Guest: Thank you for your help.
Receptionist: You’re welcome, and sorry again for the trouble.
Dialogue 5: Restaurant Reservation
Restaurant Staff: Good evening. How may I help you?
Customer: Good evening. I’d like to make a reservation, please.
Restaurant Staff: Certainly. For how many people?
Customer: For four people.
Restaurant Staff: What date and time would you like?
Customer: Tomorrow at 7 p.m.
Restaurant Staff: That’s fine. May I have your name and phone number?
Customer: My name is Chan, and my number is 9123 4567.
Restaurant Staff: Thank you. Your table is reserved.
Customer: Thank you very much.
Restaurant Staff: You’re welcome.
Dialogue 6: Restaurant Reservation – Asking About Table Location
Restaurant Staff: Good afternoon. How may I help you?
Customer: I’d like to make a reservation for two people.
Restaurant Staff: What time would you like?
Customer: Tonight at 7:30, please.
Restaurant Staff: We have tables available.
Customer: May I ask about the seating?
Restaurant Staff: Of course. What kind of table would you like?
Customer: I’d like a table near the window, if possible.
Restaurant Staff: Yes, we can arrange that.
Customer: Is it a quiet area?
Restaurant Staff: Yes, it’s away from the entrance.
Customer: That’s perfect.
Restaurant Staff: May I have your name and contact number?
Customer: My name is Wong.
Restaurant Staff: Your table is reserved.
Customer: Thank you very much.
Dialogue 7: Eating at a Restaurant – Asking Before Ordering
Waiter: Are you ready to order?
Customer: Almost. May I ask a few questions first?
Waiter: Of course.
Customer: Which dish do you recommend?
Waiter: Our grilled salmon is very popular.
Customer: Is it spicy?
Waiter: No, it’s not spicy.
Customer: Does it contain nuts?
Waiter: No, it doesn’t.
Customer: Do you have vegetarian dishes?
Waiter: Yes, we do.
Customer: Great. I’ll have the grilled salmon, please.
Waiter: Certainly.
