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Knowledge Management Strategies Explained

This document discusses knowledge management. It defines knowledge as organized information that can be used for problem solving and decision making. It identifies drivers for leveraging knowledge such as increased globalization, new technologies, and virtual work. It discusses two approaches to knowledge management: codification, which is IT-centric and focuses on data; and personalization, which is more customized, information-oriented, and innovative. The goals of knowledge management are also summarized as reducing costs, improving customer service, identifying new opportunities, and accelerating organizational learning.

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384 views12 pages

Knowledge Management Strategies Explained

This document discusses knowledge management. It defines knowledge as organized information that can be used for problem solving and decision making. It identifies drivers for leveraging knowledge such as increased globalization, new technologies, and virtual work. It discusses two approaches to knowledge management: codification, which is IT-centric and focuses on data; and personalization, which is more customized, information-oriented, and innovative. The goals of knowledge management are also summarized as reducing costs, improving customer service, identifying new opportunities, and accelerating organizational learning.

Uploaded by

rak_sai15
Copyright
© Attribution Non-Commercial (BY-NC)
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPT or read online on Scribd

KNOWLEDGE

MANAGEMENT
Prof H Mazumdar
Drivers for leveraging
knowledge in the current
scenario
 Pace of change in an increasingly information and knowledge-driven
age, which makes constant learning an imperative
 Globalization which means acquiring knowledge about new
environments , cultural and economic issues
 Emergence of new technologies that offer new leverage if used well
 Increase in virtual work , which needs much better knowledge sharing
 Rising expectations from all stakeholders, to meet, which, companies
need to be highly proactive and agile
 Growth which makes leveraging the knowledge of individuals for
corporate advantage more difficult.
What is Knowledge ?
 Knowledge is organized information
applicable to problem solving
 Knowledge is information that has
been organized and analyzed to
make it understandable and
applicable to problem solving and
decision making
KM-The Bottom Line
 Cognitive values  Practiced values
 Awareness of mission  Soft work culture
and values in life  Regression of trust
 Self sacrifice and dimension- role
sensitivity to others ambiguity
 A holistic approach  Short term gains-
and exploration of emphasis on self
new insights /  Orthodoxy, casteism,
creativity and divisionalism-
continuous learning resistance to
change&new
technology
2 sides of KM
 Codification  Personalization
 IT centric  Creative
 Objective  Subjective
 Data oriented  Information oriented
 High quality IT  Customized IT
resource  Selective reuse
 wider reuse of data  High skills
 Low skills  Appln specific
 High volume  Innovative solutions
 Predictable solutions
KNOWLEDGE BASE

Information + Past learning +


current knowledge systems
+search capabilities
= K base
KNOWLEDGE TRANSFER
 What company knows ---- knowledge
GAP
 What company should know
 What company should do--- Strategy
GAP
 What company can do
KM
KNOWLEDGE MANAGEMENT is
– Relearning
– 1st lesson
– KM at its worst
– KM reward
– KM at its best
Drivers of KM
 Pace of change
 Globalization
 Emergence of new technologies
 Increase in virtual work
 Rising expectations from all
stakeholders
 Growth which leveraging the
knowledge of individuals for
corporate advantage more difficult.
KNOWLEDGE
 KNOW—be aware of, be familiar with
,be
acquainted with
 L ---to be informed, gain knowledge,
ability & be skillfull
 EDGE – an intent or striking quality,
which
gives superiority over close
rivals
Components of Organizational
Knowledge
 Tacit
 Explicit
knowledge
 Knowledge of knowledge
experiences  Knowledge of
 Simultaneous rationality-mind
knowledge  Sequential
 Analog knowledge knowledge

 Digital knowledge
AIMS OF KNOWLEDGE
MANAGEMENT
 Reducing costs, time for info collection,
dissemination and reuse
 Improving customer / vendor service , support
processes
 Identifying innovative business / revenue
generation opportunities
 Reducing cycle time for pdct / mkt devlp.
 Stemming intellectual losses linked to employee
turnover
Leads to accelerated organization
learning , enhanced enterprise and
profitability

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